Re: [AusNOG] Uber > TPP migration

2018-02-11 Thread Chad Kelly 



On 2/12/2018 12:13 AM, Aus Net Servers Australia Pty Ltd wrote:

Chad,

 "I certainly wouldn't recommend Cpanel for anything that is mission 
critical as its quite restricted"

For starters cPanel is restricted for a reason. We have over 100 licences with 
cPanel and all of our staff have undergone advanced training on how to use the 
software and understanding the backend components

 "Had nothing but a great experience with Crazy Domains"

I am glad that you have had a good experience but thousands of others have had 
nothing but headaches with Crazy Domains, Sara Networks, Aust Domains etc...

This list is not designed for personal opinions or pushing services. I would 
recommend that you keep this noise of list.


For a start, that Crazy Domains quote was from someone else, it was just 
a part of the message I was responding to regarding DNSSec and the lack 
of it with regards to the majority of providers on this list.
My comments were related to the lack of DNSSec support in Cpanel hosting 
environments and how the DNS Clustering in Cpanel does not work with it 
enabled.
Until Cpanel themselves figure out a work around the deployment of 
DNSSec won't take off for a while yet.
The stuff on not using Cpanel for anything mission critical was more a 
fact rather then opinion as you can't do things like proper DNS 
clustering and load balancing with Cpanel environments. So for customers 
who need DNSSec at the moment they would fall into this category of 
needing to use an alternative setup.

Regards Chad.


--
Chad Kelly
Manager
CPK Web Services
Phone 03 5273 0246
Web www.cpkws.com.au

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Re: [AusNOG] Uber > TPP migration

2018-02-11 Thread Aus Net Servers Australia Pty Ltd 
Chad,

"I certainly wouldn't recommend Cpanel for anything that is mission 
critical as its quite restricted"

For starters cPanel is restricted for a reason. We have over 100 licences with 
cPanel and all of our staff have undergone advanced training on how to use the 
software and understanding the backend components

"Had nothing but a great experience with Crazy Domains"

I am glad that you have had a good experience but thousands of others have had 
nothing but headaches with Crazy Domains, Sara Networks, Aust Domains etc...

This list is not designed for personal opinions or pushing services. I would 
recommend that you keep this noise of list.

Regards,

James
Aus Net Servers Australia Pty Ltd
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Re: [AusNOG] Uber > TPP migration

2018-02-06 Thread Chad Kelly 


I think this has more to do with the Cpanel implementation of DNSSec.
I certainly wouldn't recommend Cpanel for anything that is mission 
critical as its quite restricted in what you can do with it.
We have other solutions available for customers that need things like 
load balancing and high availability etc.


On 2/7/2018 12:16 PM, Mark Andrews wrote:

BIND had full support for DNSSEC for 18+ years now.


On 7 Feb 2018, at 12:19 pm, Chad Kelly  wrote:

On 2/7/2018 8:00 AM, ausnog-requ...@lists.ausnog.net wrote:


Had nothing but a great experience with Crazy Domains .. They support
DNSSEC for a start, which i note all of those throwing the pies on this
thread are using unsigned zones..

Funny you should bring this up. At CPK Web Services we switched from Bind to 
PowerDNS the other day which has full support for DNSSec. Our domain registrar 
of choice Synergy Wholesale also supports DNSSec Cpanel itself also supports it 
but not fully. The DNS cluster function in Cpanel / WHm doesn't support DNSsec 
so its a no go for the time being.
Regards Chad.

--
Chad Kelly
Manager
CPK Web Services
Phone 03 5273 0246
Web www.cpkws.com.au

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--
Chad Kelly
Manager
CPK Web Services
Phone 03 5273 0246
Web www.cpkws.com.au

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Re: [AusNOG] Uber > TPP migration

2018-02-06 Thread Mark Andrews 
BIND had full support for DNSSEC for 18+ years now.

> On 7 Feb 2018, at 12:19 pm, Chad Kelly  wrote:
> 
> On 2/7/2018 8:00 AM, ausnog-requ...@lists.ausnog.net wrote:
> 
>> Had nothing but a great experience with Crazy Domains .. They support
>> DNSSEC for a start, which i note all of those throwing the pies on this
>> thread are using unsigned zones..
> Funny you should bring this up. At CPK Web Services we switched from Bind to 
> PowerDNS the other day which has full support for DNSSec. Our domain 
> registrar of choice Synergy Wholesale also supports DNSSec Cpanel itself also 
> supports it but not fully. The DNS cluster function in Cpanel / WHm doesn't 
> support DNSsec so its a no go for the time being.
> Regards Chad.
> 
> -- 
> Chad Kelly
> Manager
> CPK Web Services
> Phone 03 5273 0246
> Web www.cpkws.com.au
> 
> ___
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> http://lists.ausnog.net/mailman/listinfo/ausnog

-- 
Mark Andrews, ISC
1 Seymour St., Dundas Valley, NSW 2117, Australia
PHONE: +61 2 9871 4742  INTERNET: ma...@isc.org

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Re: [AusNOG] Uber > TPP migration

2018-02-06 Thread Bradley Amm 
This I don’t get. Why not just buy Office365 if you (your clients)
wanted exchange. Same thing. Much better reliability and much better
interface and feature set (you get Skype for Biz and OneDrive) and
hosted in Australia (if you setup your Tennent and register with an
Australian company)

Sent from my iPad

> On 6 Feb 2018, at 6:51 pm, Chad Kelly  wrote:
>
>
>
>> On 2/6/2018 8:43 PM, ausnog-requ...@lists.ausnog.net wrote:
>> They are still over in Dubai with no Australian support. The only reason Web 
>> Address Registration exists is for the ability to sell Australian domain 
>> names and operate local infrastructure. Other than that, hopeless.
> Have you been living under a rock for the last few months?
> They, Dreamscape Networks have listed on the Au Stock Exchange and they have 
> the Ex IInet and Internode CEO on the board. They have money and have been 
> buying every single major company that Hosttopia and others hasn't purchased, 
> to the extent that we only have a few major players left in Au now for 
> website hosting.
> Servers Australia have been buying up heaps in the dedicated and Cloud Server 
> space as well.
> I was reading a post on WHT Au from 2009 on this exact subject of hosting 
> providers buying each other out and most of the companies in the thread have 
> either gone bust or been acquired.
> Regards Chad.
>
>
> --
> Chad Kelly
> Manager
> CPK Web Services
> Phone 03 5273 0246
> Web www.cpkws.com.au
>
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Re: [AusNOG] Uber > TPP migration

2018-02-06 Thread Mal 
Had nothing but a great experience with Crazy Domains .. They support
DNSSEC for a start, which i note all of those throwing the pies on this
thread are using unsigned zones..

Mal


On 6/02/2018 6:13 PM, Luke Fong wrote:
> We are in the same boat...
> 
> 
> 
> 
> If you need help ping me off list.
> 
> 
> 
> 
> 
> 
> Cheers
> 
> 
> L
> 
> 
> 
> 
> Get Outlook for Android
> 
> 
> 
> 
> 
> 
> 
> On Tue, Feb 6, 2018 at 6:34 PM +1100, "Serge Burjak" <sbur...@systech.com.au> 
> wrote:
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> Crazy is not as bad as it once was. Can get anything I want these days. 
> Didn't they buy Enectica?
> On 6 February 2018 at 17:21, Troy Cowin <t...@perthsystems.com.au> wrote:
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> I completely concur – and this afternoon has been a perfect example of the 
> sheer lack of giving a crap!
> 
> 
>  
> 
> 
> 
> 
> 
> 
> 
> Troy Cowin
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 08 6365 2074
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> t...@perthsystems.com.au
> 
> 
> 
> 
> 
> 
> www.perthsystems.com.au
> 
> 
> 
> 
> 
> 
>  
> 
> 
> 
>  
> 
> 
> 
> 
> From: Christopher Hawker [mailto:m...@chrishawker.com.au]
> 
> 
> Sent: Tuesday, 6 February 2018 3:19 PM
> 
> To: Troy Cowin <t...@perthsystems.com.au>; ausnog@lists.ausnog.net; 
> ausnog-requ...@lists.ausnog.net
> 
> Subject: Re: [AusNOG] Uber > TPP migration
> 
> 
> 
> 
> 
> 
>  
> 
> 
> 
> Hi Troy,
> 
> 
>  
> 
> 
> I knowingly say this on a public platform - TPP Wholesale is the second-worst 
> wholesaler I have ever experienced, behind CrazyDomains. Once the situation 
> resolves, definitely move over to Synergy Wholesale. There
>  have been two occasions after-hours where things have been an issue for a 
> client of mine and have even been able to call VentraIP's 24/7 number to get 
> support (as they are sister companies).
> 
> 
>  
> 
> 
> Thanks,
> 
> 
> CH.
> 
> 
> 
> 
> 
> 
> 
> From: AusNOG <ausnog-boun...@lists.ausnog.net> on behalf of Troy Cowin 
> <t...@perthsystems.com.au>
> 
> Sent: Tuesday, February 6, 2018 6:11:04 PM
> 
> To: ausnog@lists.ausnog.net; 
> ausnog-requ...@lists.ausnog.net
> 
> Subject: Re: [AusNOG] Uber > TPP migration 
> 
> 
> 
>  
> 
> 
> 
> 
> 
> 
> Hi All,
> 
> 
> 
> Replying to this out of sheer desperation...
> 
> 
> 
> I have about 15 customers who TPP/Uber have just disabled their existing 
> services on the Uber Exchange platform without finalizing the migration to 
> the new o365 platform. I have spent the past 3 hours battling with support to 
> either re enable the previous service
>  or provide some assistance with getting the new services activated properly 
> and I'm getting nowhere fast.
> 
> 
> 
> Is there anyone in the migrations team or ops team who can provide any level 
> of assistance or direct me to someone who can.
> 
> 
> 
> All I'm getting from calls/live chat is to send an email and we'll get round 
> to it at some point - in the mean time I've got ~120 users calling me because 
> their emails aren't working all the sudden.
> 
> 
> 
> Cheers,
> 
> 
> 
> Troy Cowin
> 
> 
> 
> 08 6365 2074 / 0413 771 588
> 
> t...@perthsystems.com.au
> 
> 
> 
> 
> 
> 
> 
> -Original Message-
> 
> From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net] On Behalf Of Chad Kelly
> 
> Sent: Thursday, 16 November 2017 11:43 AM
> 
> To: ausnog@lists.ausnog.net; 
> ausnog-requ...@lists.ausnog.net
> 
> Subject: Re: [AusNOG] Uber > TPP migration
> 
> 
> 
> On 11/16/2017 12:00 PM, ausnog-requ...@lists.ausnog.net wrote:
> 
> 
> 
>> Is it just me, or was last night's uber > TPP migration completely 
> 
>> screwed up? A couple of our domains had a blanked zonefile (cue the MD 
> 
>> asking why his inbox is suspiciously empty...) one has no "A" record 
> 
>> but seems to be working just fine...it's just a mess.
> 
> No it isn't just you, its well documented that the Uber to Netregistry / TPP 
> wholesale migration has been a complete mess and its been the case for a good 
> year or two now.
> 
> They also discontinued maintaining the old AussieHQ DMS so at times customers 
> have had issues adding credit to the system and have been unable to renew 
> domain name registrat

Re: [AusNOG] Uber > TPP migration

2018-02-05 Thread Luke Fong 
We are in the same boat...




If you need help ping me off list.






Cheers


L




Get Outlook for Android







On Tue, Feb 6, 2018 at 6:34 PM +1100, "Serge Burjak" <sbur...@systech.com.au> 
wrote:










Crazy is not as bad as it once was. Can get anything I want these days. Didn't 
they buy Enectica?
On 6 February 2018 at 17:21, Troy Cowin <t...@perthsystems.com.au> wrote:










I completely concur – and this afternoon has been a perfect example of the 
sheer lack of giving a crap!


 







Troy Cowin









08 6365 2074
















t...@perthsystems.com.au






www.perthsystems.com.au






 



 




From: Christopher Hawker [mailto:m...@chrishawker.com.au]


Sent: Tuesday, 6 February 2018 3:19 PM

To: Troy Cowin <t...@perthsystems.com.au>; ausnog@lists.ausnog.net; 
ausnog-requ...@lists.ausnog.net

Subject: Re: [AusNOG] Uber > TPP migration






 



Hi Troy,


 


I knowingly say this on a public platform - TPP Wholesale is the second-worst 
wholesaler I have ever experienced, behind CrazyDomains. Once the situation 
resolves, definitely move over to Synergy Wholesale. There
 have been two occasions after-hours where things have been an issue for a 
client of mine and have even been able to call VentraIP's 24/7 number to get 
support (as they are sister companies).


 


Thanks,


CH.







From: AusNOG <ausnog-boun...@lists.ausnog.net> on behalf of Troy Cowin 
<t...@perthsystems.com.au>

Sent: Tuesday, February 6, 2018 6:11:04 PM

To: ausnog@lists.ausnog.net; 
ausnog-requ...@lists.ausnog.net

Subject: Re: [AusNOG] Uber > TPP migration 



 






Hi All,



Replying to this out of sheer desperation...



I have about 15 customers who TPP/Uber have just disabled their existing 
services on the Uber Exchange platform without finalizing the migration to the 
new o365 platform. I have spent the past 3 hours battling with support to 
either re enable the previous service
 or provide some assistance with getting the new services activated properly 
and I'm getting nowhere fast.



Is there anyone in the migrations team or ops team who can provide any level of 
assistance or direct me to someone who can.



All I'm getting from calls/live chat is to send an email and we'll get round to 
it at some point - in the mean time I've got ~120 users calling me because 
their emails aren't working all the sudden.



Cheers,



Troy Cowin



08 6365 2074 / 0413 771 588

t...@perthsystems.com.au







-Original Message-

From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net] On Behalf Of Chad Kelly

Sent: Thursday, 16 November 2017 11:43 AM

To: ausnog@lists.ausnog.net; 
ausnog-requ...@lists.ausnog.net

Subject: Re: [AusNOG] Uber > TPP migration



On 11/16/2017 12:00 PM, ausnog-requ...@lists.ausnog.net wrote:



> Is it just me, or was last night's uber > TPP migration completely 

> screwed up? A couple of our domains had a blanked zonefile (cue the MD 

> asking why his inbox is suspiciously empty...) one has no "A" record 

> but seems to be working just fine...it's just a mess.

No it isn't just you, its well documented that the Uber to Netregistry / TPP 
wholesale migration has been a complete mess and its been the case for a good 
year or two now.

They also discontinued maintaining the old AussieHQ DMS so at times customers 
have had issues adding credit to the system and have been unable to renew 
domain name registrations for customers.

Given that from a legal perspective its the reseller who gets sued by the 
client / customer of the reseller and that the reseller is responsible for 
making sure the clients services are online Melbourne IT should be working a 
lot harder on not messing up migrations
 to prevent legal action.

I moved all of CPK Web Services client's domains and our own to Synergy 
Wholesale last year and lets just say things have worked a lot better since, I 
knew things were going down hill fast with NR when it took something like 3 
weeks to transfer a .com.au domain
 name which should of only taken 48 hours.

Regards Chad.



--

Chad Kelly

Manager

CPK Web Services

Phone 03 5273 0246

Web www.cpkws.com.au



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Re: [AusNOG] Uber > TPP migration

2018-02-05 Thread Angelo Giuffrida 
No need to call VentraIP's number for support, Synergy Wholesale has 24/7
Australian technical support accessible via their own number ;-)

Thanks for the recommendation - very much appreciated!


On 6 Feb. 2018 6:29 pm, "Christopher Hawker" <m...@chrishawker.com.au> wrote:

They are still over in Dubai with no Australian support. The only reason
Web Address Registration exists is for the ability to sell Australian
domain names and operate local infrastructure. Other than that, hopeless.


CH.
--
*From:* Serge Burjak <sbur...@systech.com.au>
*Sent:* Tuesday, February 6, 2018 6:28:01 PM
*To:* Troy Cowin
*Cc:* Christopher Hawker; ausnog@lists.ausnog.net;
ausnog-requ...@lists.ausnog.net

*Subject:* Re: [AusNOG] Uber > TPP migration

Crazy is not as bad as it once was. Can get anything I want these days.
Didn't they buy Enectica?

On 6 February 2018 at 17:21, Troy Cowin <t...@perthsystems.com.au> wrote:

I completely concur – and this afternoon has been a perfect example of the
sheer lack of giving a crap!



*Troy Cowin*

[image: cid:image001.png@01D280A4.01865B60]

08 6365 2074 <(08)%206365%202074>

[image: cid:image001.png@01D280A4.01865B60]

[image:
http://perthsystems.com.au/perthsys_wp/wp-content/uploads/2012/12/logo1.png]

t...@perthsystems.com.au

www.perthsystems.com.au





*From:* Christopher Hawker [mailto:m...@chrishawker.com.au]
*Sent:* Tuesday, 6 February 2018 3:19 PM
*To:* Troy Cowin <t...@perthsystems.com.au>; ausnog@lists.ausnog.net;
ausnog-requ...@lists.ausnog.net

*Subject:* Re: [AusNOG] Uber > TPP migration



Hi Troy,



I knowingly say this on a public platform - TPP Wholesale is the
second-worst wholesaler I have ever experienced, behind CrazyDomains. Once
the situation resolves, definitely move over to Synergy Wholesale. There
have been two occasions after-hours where things have been an issue for a
client of mine and have even been able to call VentraIP's 24/7 number to
get support (as they are sister companies).



Thanks,

CH.
--

*From:* AusNOG <ausnog-boun...@lists.ausnog.net> on behalf of Troy Cowin <
t...@perthsystems.com.au>
*Sent:* Tuesday, February 6, 2018 6:11:04 PM
*To:* ausnog@lists.ausnog.net; ausnog-requ...@lists.ausnog.net
*Subject:* Re: [AusNOG] Uber > TPP migration



Hi All,

Replying to this out of sheer desperation...

I have about 15 customers who TPP/Uber have just disabled their existing
services on the Uber Exchange platform without finalizing the migration to
the new o365 platform. I have spent the past 3 hours battling with support
to either re enable the previous service or provide some assistance with
getting the new services activated properly and I'm getting nowhere fast.

Is there anyone in the migrations team or ops team who can provide any
level of assistance or direct me to someone who can.

All I'm getting from calls/live chat is to send an email and we'll get
round to it at some point - in the mean time I've got ~120 users calling me
because their emails aren't working all the sudden.

Cheers,

Troy Cowin

08 6365 2074 <(08)%206365%202074> / 0413 771 588
t...@perthsystems.com.au



-Original Message-
From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net
<ausnog-boun...@lists.ausnog.net>] On Behalf Of Chad Kelly
Sent: Thursday, 16 November 2017 11:43 AM
To: ausnog@lists.ausnog.net; ausnog-requ...@lists.ausnog.net
Subject: Re: [AusNOG] Uber > TPP migration

On 11/16/2017 12:00 PM, ausnog-requ...@lists.ausnog.net wrote:

> Is it just me, or was last night's uber > TPP migration completely
> screwed up? A couple of our domains had a blanked zonefile (cue the MD
> asking why his inbox is suspiciously empty...) one has no "A" record
> but seems to be working just fine...it's just a mess.
No it isn't just you, its well documented that the Uber to Netregistry /
TPP wholesale migration has been a complete mess and its been the case for
a good year or two now.
They also discontinued maintaining the old AussieHQ DMS so at times
customers have had issues adding credit to the system and have been unable
to renew domain name registrations for customers.
Given that from a legal perspective its the reseller who gets sued by the
client / customer of the reseller and that the reseller is responsible for
making sure the clients services are online Melbourne IT should be working
a lot harder on not messing up migrations to prevent legal action.
I moved all of CPK Web Services client's domains and our own to Synergy
Wholesale last year and lets just say things have worked a lot better
since, I knew things were going down hill fast with NR when it took
something like 3 weeks to transfer a .com.au domain name which should of
only taken 48 hours.
Regards Chad.

--
Chad Kelly
Manager
CPK Web Services
Phone 03 5273 0246 <(03)%205273%200246>
Web www.cpkws.com.au

Re: [AusNOG] Uber > TPP migration

2018-02-05 Thread Christopher Hawker 
They are still over in Dubai with no Australian support. The only reason Web 
Address Registration exists is for the ability to sell Australian domain names 
and operate local infrastructure. Other than that, hopeless.


CH.


From: Serge Burjak <sbur...@systech.com.au>
Sent: Tuesday, February 6, 2018 6:28:01 PM
To: Troy Cowin
Cc: Christopher Hawker; ausnog@lists.ausnog.net; ausnog-requ...@lists.ausnog.net
Subject: Re: [AusNOG] Uber > TPP migration

Crazy is not as bad as it once was. Can get anything I want these days. Didn't 
they buy Enectica?

On 6 February 2018 at 17:21, Troy Cowin 
<t...@perthsystems.com.au<mailto:t...@perthsystems.com.au>> wrote:

I completely concur – and this afternoon has been a perfect example of the 
sheer lack of giving a crap!



Troy Cowin





08 6365 2074<tel:(08)%206365%202074>





[http://perthsystems.com.au/perthsys_wp/wp-content/uploads/2012/12/logo1.png]


t...@perthsystems.com.au<mailto:t...@perthsystems.com.au>


www.perthsystems.com.au<http://www.perthsystems.com.au/>






From: Christopher Hawker 
[mailto:m...@chrishawker.com.au<mailto:m...@chrishawker.com.au>]
Sent: Tuesday, 6 February 2018 3:19 PM
To: Troy Cowin <t...@perthsystems.com.au<mailto:t...@perthsystems.com.au>>; 
ausnog@lists.ausnog.net<mailto:ausnog@lists.ausnog.net>; 
ausnog-requ...@lists.ausnog.net<mailto:ausnog-requ...@lists.ausnog.net>

Subject: Re: [AusNOG] Uber > TPP migration



Hi Troy,



I knowingly say this on a public platform - TPP Wholesale is the second-worst 
wholesaler I have ever experienced, behind CrazyDomains. Once the situation 
resolves, definitely move over to Synergy Wholesale. There have been two 
occasions after-hours where things have been an issue for a client of mine and 
have even been able to call VentraIP's 24/7 number to get support (as they are 
sister companies).



Thanks,

CH.



From: AusNOG 
<ausnog-boun...@lists.ausnog.net<mailto:ausnog-boun...@lists.ausnog.net>> on 
behalf of Troy Cowin <t...@perthsystems.com.au<mailto:t...@perthsystems.com.au>>
Sent: Tuesday, February 6, 2018 6:11:04 PM
To: ausnog@lists.ausnog.net<mailto:ausnog@lists.ausnog.net>; 
ausnog-requ...@lists.ausnog.net<mailto:ausnog-requ...@lists.ausnog.net>
Subject: Re: [AusNOG] Uber > TPP migration



Hi All,

Replying to this out of sheer desperation...

I have about 15 customers who TPP/Uber have just disabled their existing 
services on the Uber Exchange platform without finalizing the migration to the 
new o365 platform. I have spent the past 3 hours battling with support to 
either re enable the previous service or provide some assistance with getting 
the new services activated properly and I'm getting nowhere fast.

Is there anyone in the migrations team or ops team who can provide any level of 
assistance or direct me to someone who can.

All I'm getting from calls/live chat is to send an email and we'll get round to 
it at some point - in the mean time I've got ~120 users calling me because 
their emails aren't working all the sudden.

Cheers,

Troy Cowin

08 6365 2074<tel:(08)%206365%202074> / 0413 771 588<tel:0413%20771%20588>
t...@perthsystems.com.au<mailto:t...@perthsystems.com.au>



-Original Message-
From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net] On Behalf Of Chad Kelly
Sent: Thursday, 16 November 2017 11:43 AM
To: ausnog@lists.ausnog.net<mailto:ausnog@lists.ausnog.net>; 
ausnog-requ...@lists.ausnog.net<mailto:ausnog-requ...@lists.ausnog.net>
Subject: Re: [AusNOG] Uber > TPP migration

On 11/16/2017 12:00 PM, 
ausnog-requ...@lists.ausnog.net<mailto:ausnog-requ...@lists.ausnog.net> wrote:

> Is it just me, or was last night's uber > TPP migration completely
> screwed up? A couple of our domains had a blanked zonefile (cue the MD
> asking why his inbox is suspiciously empty...) one has no "A" record
> but seems to be working just fine...it's just a mess.
No it isn't just you, its well documented that the Uber to Netregistry / TPP 
wholesale migration has been a complete mess and its been the case for a good 
year or two now.
They also discontinued maintaining the old AussieHQ DMS so at times customers 
have had issues adding credit to the system and have been unable to renew 
domain name registrations for customers.
Given that from a legal perspective its the reseller who gets sued by the 
client / customer of the reseller and that the reseller is responsible for 
making sure the clients services are online Melbourne IT should be working a 
lot harder on not messing up migrations to prevent legal action.
I moved all of CPK Web Services client's domains and our own to Synergy 
Wholesale last year and lets just say things have worked a lot better since, I 
knew things were going down hill fast with NR when it took something like

Re: [AusNOG] Uber > TPP migration

2018-02-05 Thread Serge Burjak 
Crazy is not as bad as it once was. Can get anything I want these days.
Didn't they buy Enectica?

On 6 February 2018 at 17:21, Troy Cowin <t...@perthsystems.com.au> wrote:

> I completely concur – and this afternoon has been a perfect example of the
> sheer lack of giving a crap!
>
>
>
> *Troy Cowin*
>
> [image: cid:image001.png@01D280A4.01865B60]
>
> 08 6365 2074 <(08)%206365%202074>
>
> [image: cid:image001.png@01D280A4.01865B60]
>
> [image:
> http://perthsystems.com.au/perthsys_wp/wp-content/uploads/2012/12/logo1.png]
>
> t...@perthsystems.com.au
>
> www.perthsystems.com.au
>
>
>
>
>
> *From:* Christopher Hawker [mailto:m...@chrishawker.com.au]
> *Sent:* Tuesday, 6 February 2018 3:19 PM
> *To:* Troy Cowin <t...@perthsystems.com.au>; ausnog@lists.ausnog.net;
> ausnog-requ...@lists.ausnog.net
>
> *Subject:* Re: [AusNOG] Uber > TPP migration
>
>
>
> Hi Troy,
>
>
>
> I knowingly say this on a public platform - TPP Wholesale is the
> second-worst wholesaler I have ever experienced, behind CrazyDomains. Once
> the situation resolves, definitely move over to Synergy Wholesale. There
> have been two occasions after-hours where things have been an issue for a
> client of mine and have even been able to call VentraIP's 24/7 number to
> get support (as they are sister companies).
>
>
>
> Thanks,
>
> CH.
> --
>
> *From:* AusNOG <ausnog-boun...@lists.ausnog.net> on behalf of Troy Cowin <
> t...@perthsystems.com.au>
> *Sent:* Tuesday, February 6, 2018 6:11:04 PM
> *To:* ausnog@lists.ausnog.net; ausnog-requ...@lists.ausnog.net
> *Subject:* Re: [AusNOG] Uber > TPP migration
>
>
>
> Hi All,
>
> Replying to this out of sheer desperation...
>
> I have about 15 customers who TPP/Uber have just disabled their existing
> services on the Uber Exchange platform without finalizing the migration to
> the new o365 platform. I have spent the past 3 hours battling with support
> to either re enable the previous service or provide some assistance with
> getting the new services activated properly and I'm getting nowhere fast.
>
> Is there anyone in the migrations team or ops team who can provide any
> level of assistance or direct me to someone who can.
>
> All I'm getting from calls/live chat is to send an email and we'll get
> round to it at some point - in the mean time I've got ~120 users calling me
> because their emails aren't working all the sudden.
>
> Cheers,
>
> Troy Cowin
>
> 08 6365 2074 <(08)%206365%202074> / 0413 771 588
> t...@perthsystems.com.au
>
>
>
> -Original Message-
> From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net
> <ausnog-boun...@lists.ausnog.net>] On Behalf Of Chad Kelly
> Sent: Thursday, 16 November 2017 11:43 AM
> To: ausnog@lists.ausnog.net; ausnog-requ...@lists.ausnog.net
> Subject: Re: [AusNOG] Uber > TPP migration
>
> On 11/16/2017 12:00 PM, ausnog-requ...@lists.ausnog.net wrote:
>
> > Is it just me, or was last night's uber > TPP migration completely
> > screwed up? A couple of our domains had a blanked zonefile (cue the MD
> > asking why his inbox is suspiciously empty...) one has no "A" record
> > but seems to be working just fine...it's just a mess.
> No it isn't just you, its well documented that the Uber to Netregistry /
> TPP wholesale migration has been a complete mess and its been the case for
> a good year or two now.
> They also discontinued maintaining the old AussieHQ DMS so at times
> customers have had issues adding credit to the system and have been unable
> to renew domain name registrations for customers.
> Given that from a legal perspective its the reseller who gets sued by the
> client / customer of the reseller and that the reseller is responsible for
> making sure the clients services are online Melbourne IT should be working
> a lot harder on not messing up migrations to prevent legal action.
> I moved all of CPK Web Services client's domains and our own to Synergy
> Wholesale last year and lets just say things have worked a lot better
> since, I knew things were going down hill fast with NR when it took
> something like 3 weeks to transfer a .com.au domain name which should of
> only taken 48 hours.
> Regards Chad.
>
> --
> Chad Kelly
> Manager
> CPK Web Services
> Phone 03 5273 0246 <(03)%205273%200246>
> Web www.cpkws.com.au
>
> ___
> AusNOG mailing list
> AusNOG@lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
> ___
> AusNOG mailing list
> AusNOG@lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
> ___
> AusNOG mailing list
> AusNOG@lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
>
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Re: [AusNOG] Uber > TPP migration

2018-02-05 Thread Joe Benger 
We're in the same boat as Troy... have had customers randomly disabled today on 
the Uber platform without being finalised on O365 and now without email 
entirely. Support won't have a bar of it.

If anyone over at TPP/Netreg/Uber/whoever does get in touch with Troy, please 
also give me a shout.


Joe


From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net] On Behalf Of Troy Cowin
Sent: Tuesday, 6 February 2018 3:21 PM
To: Christopher Hawker <m...@chrishawker.com.au>; ausnog@lists.ausnog.net; 
ausnog-requ...@lists.ausnog.net
Subject: Re: [AusNOG] Uber > TPP migration

I completely concur - and this afternoon has been a perfect example of the 
sheer lack of giving a crap!

Troy Cowin



08 6365 2074



[http://perthsystems.com.au/perthsys_wp/wp-content/uploads/2012/12/logo1.png]

t...@perthsystems.com.au<mailto:t...@perthsystems.com.au>

www.perthsystems.com.au<http://www.perthsystems.com.au/>



From: Christopher Hawker [mailto:m...@chrishawker.com.au]
Sent: Tuesday, 6 February 2018 3:19 PM
To: Troy Cowin <t...@perthsystems.com.au<mailto:t...@perthsystems.com.au>>; 
ausnog@lists.ausnog.net<mailto:ausnog@lists.ausnog.net>; 
ausnog-requ...@lists.ausnog.net<mailto:ausnog-requ...@lists.ausnog.net>
Subject: Re: [AusNOG] Uber > TPP migration


Hi Troy,



I knowingly say this on a public platform - TPP Wholesale is the second-worst 
wholesaler I have ever experienced, behind CrazyDomains. Once the situation 
resolves, definitely move over to Synergy Wholesale. There have been two 
occasions after-hours where things have been an issue for a client of mine and 
have even been able to call VentraIP's 24/7 number to get support (as they are 
sister companies).



Thanks,

CH.


From: AusNOG 
<ausnog-boun...@lists.ausnog.net<mailto:ausnog-boun...@lists.ausnog.net>> on 
behalf of Troy Cowin <t...@perthsystems.com.au<mailto:t...@perthsystems.com.au>>
Sent: Tuesday, February 6, 2018 6:11:04 PM
To: ausnog@lists.ausnog.net<mailto:ausnog@lists.ausnog.net>; 
ausnog-requ...@lists.ausnog.net<mailto:ausnog-requ...@lists.ausnog.net>
Subject: Re: [AusNOG] Uber > TPP migration

Hi All,

Replying to this out of sheer desperation...

I have about 15 customers who TPP/Uber have just disabled their existing 
services on the Uber Exchange platform without finalizing the migration to the 
new o365 platform. I have spent the past 3 hours battling with support to 
either re enable the previous service or provide some assistance with getting 
the new services activated properly and I'm getting nowhere fast.

Is there anyone in the migrations team or ops team who can provide any level of 
assistance or direct me to someone who can.

All I'm getting from calls/live chat is to send an email and we'll get round to 
it at some point - in the mean time I've got ~120 users calling me because 
their emails aren't working all the sudden.

Cheers,

Troy Cowin

08 6365 2074 / 0413 771 588
t...@perthsystems.com.au<mailto:t...@perthsystems.com.au>



-Original Message-
From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net] On Behalf Of Chad Kelly
Sent: Thursday, 16 November 2017 11:43 AM
To: ausnog@lists.ausnog.net<mailto:ausnog@lists.ausnog.net>; 
ausnog-requ...@lists.ausnog.net<mailto:ausnog-requ...@lists.ausnog.net>
Subject: Re: [AusNOG] Uber > TPP migration

On 11/16/2017 12:00 PM, 
ausnog-requ...@lists.ausnog.net<mailto:ausnog-requ...@lists.ausnog.net> wrote:

> Is it just me, or was last night's uber > TPP migration completely
> screwed up? A couple of our domains had a blanked zonefile (cue the MD
> asking why his inbox is suspiciously empty...) one has no "A" record
> but seems to be working just fine...it's just a mess.
No it isn't just you, its well documented that the Uber to Netregistry / TPP 
wholesale migration has been a complete mess and its been the case for a good 
year or two now.
They also discontinued maintaining the old AussieHQ DMS so at times customers 
have had issues adding credit to the system and have been unable to renew 
domain name registrations for customers.
Given that from a legal perspective its the reseller who gets sued by the 
client / customer of the reseller and that the reseller is responsible for 
making sure the clients services are online Melbourne IT should be working a 
lot harder on not messing up migrations to prevent legal action.
I moved all of CPK Web Services client's domains and our own to Synergy 
Wholesale last year and lets just say things have worked a lot better since, I 
knew things were going down hill fast with NR when it took something like 3 
weeks to transfer a .com.au domain name which should of only taken 48 hours.
Regards Chad.

--
Chad Kelly
Manager
CPK Web Services
Phone 03 5273 0246
Web www.cpkws.com.au<http://www.cpkws.com.au>

__

Re: [AusNOG] Uber > TPP migration

2018-02-05 Thread Troy Cowin 
I completely concur - and this afternoon has been a perfect example of the 
sheer lack of giving a crap!

Troy Cowin



08 6365 2074



[http://perthsystems.com.au/perthsys_wp/wp-content/uploads/2012/12/logo1.png]

t...@perthsystems.com.au<mailto:t...@perthsystems.com.au>

www.perthsystems.com.au<http://www.perthsystems.com.au/>



From: Christopher Hawker [mailto:m...@chrishawker.com.au]
Sent: Tuesday, 6 February 2018 3:19 PM
To: Troy Cowin <t...@perthsystems.com.au>; ausnog@lists.ausnog.net; 
ausnog-requ...@lists.ausnog.net
Subject: Re: [AusNOG] Uber > TPP migration


Hi Troy,



I knowingly say this on a public platform - TPP Wholesale is the second-worst 
wholesaler I have ever experienced, behind CrazyDomains. Once the situation 
resolves, definitely move over to Synergy Wholesale. There have been two 
occasions after-hours where things have been an issue for a client of mine and 
have even been able to call VentraIP's 24/7 number to get support (as they are 
sister companies).



Thanks,

CH.


From: AusNOG 
<ausnog-boun...@lists.ausnog.net<mailto:ausnog-boun...@lists.ausnog.net>> on 
behalf of Troy Cowin <t...@perthsystems.com.au<mailto:t...@perthsystems.com.au>>
Sent: Tuesday, February 6, 2018 6:11:04 PM
To: ausnog@lists.ausnog.net<mailto:ausnog@lists.ausnog.net>; 
ausnog-requ...@lists.ausnog.net<mailto:ausnog-requ...@lists.ausnog.net>
Subject: Re: [AusNOG] Uber > TPP migration

Hi All,

Replying to this out of sheer desperation...

I have about 15 customers who TPP/Uber have just disabled their existing 
services on the Uber Exchange platform without finalizing the migration to the 
new o365 platform. I have spent the past 3 hours battling with support to 
either re enable the previous service or provide some assistance with getting 
the new services activated properly and I'm getting nowhere fast.

Is there anyone in the migrations team or ops team who can provide any level of 
assistance or direct me to someone who can.

All I'm getting from calls/live chat is to send an email and we'll get round to 
it at some point - in the mean time I've got ~120 users calling me because 
their emails aren't working all the sudden.

Cheers,

Troy Cowin

08 6365 2074 / 0413 771 588
t...@perthsystems.com.au<mailto:t...@perthsystems.com.au>



-Original Message-
From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net] On Behalf Of Chad Kelly
Sent: Thursday, 16 November 2017 11:43 AM
To: ausnog@lists.ausnog.net<mailto:ausnog@lists.ausnog.net>; 
ausnog-requ...@lists.ausnog.net<mailto:ausnog-requ...@lists.ausnog.net>
Subject: Re: [AusNOG] Uber > TPP migration

On 11/16/2017 12:00 PM, 
ausnog-requ...@lists.ausnog.net<mailto:ausnog-requ...@lists.ausnog.net> wrote:

> Is it just me, or was last night's uber > TPP migration completely
> screwed up? A couple of our domains had a blanked zonefile (cue the MD
> asking why his inbox is suspiciously empty...) one has no "A" record
> but seems to be working just fine...it's just a mess.
No it isn't just you, its well documented that the Uber to Netregistry / TPP 
wholesale migration has been a complete mess and its been the case for a good 
year or two now.
They also discontinued maintaining the old AussieHQ DMS so at times customers 
have had issues adding credit to the system and have been unable to renew 
domain name registrations for customers.
Given that from a legal perspective its the reseller who gets sued by the 
client / customer of the reseller and that the reseller is responsible for 
making sure the clients services are online Melbourne IT should be working a 
lot harder on not messing up migrations to prevent legal action.
I moved all of CPK Web Services client's domains and our own to Synergy 
Wholesale last year and lets just say things have worked a lot better since, I 
knew things were going down hill fast with NR when it took something like 3 
weeks to transfer a .com.au domain name which should of only taken 48 hours.
Regards Chad.

--
Chad Kelly
Manager
CPK Web Services
Phone 03 5273 0246
Web www.cpkws.com.au<http://www.cpkws.com.au>

___
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Re: [AusNOG] Uber > TPP migration

2018-02-05 Thread Christopher Hawker 
Hi Troy,


I knowingly say this on a public platform - TPP Wholesale is the second-worst 
wholesaler I have ever experienced, behind CrazyDomains. Once the situation 
resolves, definitely move over to Synergy Wholesale. There have been two 
occasions after-hours where things have been an issue for a client of mine and 
have even been able to call VentraIP's 24/7 number to get support (as they are 
sister companies).


Thanks,

CH.


From: AusNOG <ausnog-boun...@lists.ausnog.net> on behalf of Troy Cowin 
<t...@perthsystems.com.au>
Sent: Tuesday, February 6, 2018 6:11:04 PM
To: ausnog@lists.ausnog.net; ausnog-requ...@lists.ausnog.net
Subject: Re: [AusNOG] Uber > TPP migration

Hi All,

Replying to this out of sheer desperation...

I have about 15 customers who TPP/Uber have just disabled their existing 
services on the Uber Exchange platform without finalizing the migration to the 
new o365 platform. I have spent the past 3 hours battling with support to 
either re enable the previous service or provide some assistance with getting 
the new services activated properly and I'm getting nowhere fast.

Is there anyone in the migrations team or ops team who can provide any level of 
assistance or direct me to someone who can.

All I'm getting from calls/live chat is to send an email and we'll get round to 
it at some point - in the mean time I've got ~120 users calling me because 
their emails aren't working all the sudden.

Cheers,

Troy Cowin

08 6365 2074 / 0413 771 588
t...@perthsystems.com.au



-Original Message-
From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net] On Behalf Of Chad Kelly
Sent: Thursday, 16 November 2017 11:43 AM
To: ausnog@lists.ausnog.net; ausnog-requ...@lists.ausnog.net
Subject: Re: [AusNOG] Uber > TPP migration

On 11/16/2017 12:00 PM, ausnog-requ...@lists.ausnog.net wrote:

> Is it just me, or was last night's uber > TPP migration completely
> screwed up? A couple of our domains had a blanked zonefile (cue the MD
> asking why his inbox is suspiciously empty...) one has no "A" record
> but seems to be working just fine...it's just a mess.
No it isn't just you, its well documented that the Uber to Netregistry / TPP 
wholesale migration has been a complete mess and its been the case for a good 
year or two now.
They also discontinued maintaining the old AussieHQ DMS so at times customers 
have had issues adding credit to the system and have been unable to renew 
domain name registrations for customers.
Given that from a legal perspective its the reseller who gets sued by the 
client / customer of the reseller and that the reseller is responsible for 
making sure the clients services are online Melbourne IT should be working a 
lot harder on not messing up migrations to prevent legal action.
I moved all of CPK Web Services client's domains and our own to Synergy 
Wholesale last year and lets just say things have worked a lot better since, I 
knew things were going down hill fast with NR when it took something like 3 
weeks to transfer a .com.au domain name which should of only taken 48 hours.
Regards Chad.

--
Chad Kelly
Manager
CPK Web Services
Phone 03 5273 0246
Web www.cpkws.com.au<http://www.cpkws.com.au>

___
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Re: [AusNOG] Uber > TPP migration

2018-02-05 Thread Troy Cowin 
Hi All,

Replying to this out of sheer desperation...

I have about 15 customers who TPP/Uber have just disabled their existing 
services on the Uber Exchange platform without finalizing the migration to the 
new o365 platform. I have spent the past 3 hours battling with support to 
either re enable the previous service or provide some assistance with getting 
the new services activated properly and I'm getting nowhere fast.

Is there anyone in the migrations team or ops team who can provide any level of 
assistance or direct me to someone who can.

All I'm getting from calls/live chat is to send an email and we'll get round to 
it at some point - in the mean time I've got ~120 users calling me because 
their emails aren't working all the sudden.

Cheers,

Troy Cowin

08 6365 2074 / 0413 771 588
t...@perthsystems.com.au



-Original Message-
From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net] On Behalf Of Chad Kelly
Sent: Thursday, 16 November 2017 11:43 AM
To: ausnog@lists.ausnog.net; ausnog-requ...@lists.ausnog.net
Subject: Re: [AusNOG] Uber > TPP migration

On 11/16/2017 12:00 PM, ausnog-requ...@lists.ausnog.net wrote:

> Is it just me, or was last night's uber > TPP migration completely 
> screwed up? A couple of our domains had a blanked zonefile (cue the MD 
> asking why his inbox is suspiciously empty...) one has no "A" record 
> but seems to be working just fine...it's just a mess.
No it isn't just you, its well documented that the Uber to Netregistry / TPP 
wholesale migration has been a complete mess and its been the case for a good 
year or two now.
They also discontinued maintaining the old AussieHQ DMS so at times customers 
have had issues adding credit to the system and have been unable to renew 
domain name registrations for customers.
Given that from a legal perspective its the reseller who gets sued by the 
client / customer of the reseller and that the reseller is responsible for 
making sure the clients services are online Melbourne IT should be working a 
lot harder on not messing up migrations to prevent legal action.
I moved all of CPK Web Services client's domains and our own to Synergy 
Wholesale last year and lets just say things have worked a lot better since, I 
knew things were going down hill fast with NR when it took something like 3 
weeks to transfer a .com.au domain name which should of only taken 48 hours.
Regards Chad.

--
Chad Kelly
Manager
CPK Web Services
Phone 03 5273 0246
Web www.cpkws.com.au

___
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Re: [AusNOG] Uber > TPP migration

2017-11-15 Thread Chad Kelly 

On 11/16/2017 12:00 PM, ausnog-requ...@lists.ausnog.net wrote:


Is it just me, or was last night's uber > TPP migration completely screwed
up? A couple of our domains had a blanked zonefile (cue the MD asking why
his inbox is suspiciously empty...) one has no "A" record but seems to be
working just fine...it's just a mess.
No it isn't just you, its well documented that the Uber to Netregistry / 
TPP wholesale migration has been a complete mess and its been the case 
for a good year or two now.
They also discontinued maintaining the old AussieHQ DMS so at times 
customers have had issues adding credit to the system and have been 
unable to renew domain name registrations for customers.
Given that from a legal perspective its the reseller who gets sued by 
the client / customer of the reseller and that the reseller is 
responsible for making sure the clients services are online Melbourne IT 
should be working a lot harder on not messing up migrations to prevent 
legal action.
I moved all of CPK Web Services client's domains and our own to Synergy 
Wholesale last year and lets just say things have worked a lot better 
since, I knew things were going down hill fast with NR when it took 
something like 3 weeks to transfer a .com.au domain name which should of 
only taken 48 hours.

Regards Chad.

--
Chad Kelly
Manager
CPK Web Services
Phone 03 5273 0246
Web www.cpkws.com.au

___
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