RE: AAA, was Re: World's oldest wheel found in Slovenia

[Gary L. Nunn]

 With the gold card, called preferred service or something 
 like that,
 
 AAA+, at least in Missouri.


I have the AAA + membership and they will tow up to 100 miles for free,
and I have 5 incidents that could include towing, locksmith, out of
gas, etc.

Last year, I broke a key off in the lock of my car door, and when I
called them, I just happened to be beside a Longhorn Steakhouse, Bar 
Grill. The woman kept telling me that they don't have to give me service
if I have been drinking. I tried over and over to explain to her that I
had NOT been in there, that I was just beside the restaurant (a family
restaurant at that!), and she finally sent a tow truck driver with a
slimjim (lock opening device) to open my car. He was given explicit
instructions that if I told him I was in the Longhorn, that he was
supposed to leave me there. Ironically, the tow truck driver showed up
with an open beer in his hand.

We have a friend that works at the AAA call center here in Columbus, and
she said it is their written policy to minimize service in any way
possible. I really hate dealing with them.

Gary


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Re: AAA, was Re: World's oldest wheel found in Slovenia

[Julia Thompson]

Gary L. Nunn wrote:

 I have the AAA + membership and they will tow up to 100 miles for free,
 and I have 5 incidents that could include towing, locksmith, out of
 gas, etc.
 
 Last year, I broke a key off in the lock of my car door, and when I
 called them, I just happened to be beside a Longhorn Steakhouse, Bar 
 Grill. The woman kept telling me that they don't have to give me service
 if I have been drinking. I tried over and over to explain to her that I
 had NOT been in there, that I was just beside the restaurant (a family
 restaurant at that!), and she finally sent a tow truck driver with a
 slimjim (lock opening device) to open my car. He was given explicit
 instructions that if I told him I was in the Longhorn, that he was
 supposed to leave me there. Ironically, the tow truck driver showed up
 with an open beer in his hand.

The worst I ever had to deal with with them was the time I was trying to
explain where the car in question was.  She'd never heard of MLK in
Austin.  I had to give the full name of the street Martin Luther King
Junior Boulevard, gave the other street (Trinity? it was the UT lot
closest to the Nursing building there), and she insisted she needed a
street number.

When the tow guy showed up, though, he was great, and ended up fixing the
problem for under $20 cash on the spot.  That was good enough to last
another month or so until Dan could get the car to his dad's mechanic in
Richardson and get the part replaced on his dad's nickel.

We've had reasonable experiences with the guys they send out to our new
neighborhood, although it's a struggle to convince the call center that
Pflugerville is actually *closer* to us than Taylor, and that it'll save
time and miles if they send someone from Pflugerville.  (If you look at a
map, sure, Hutto is technically closer to Taylor -- but we're not actually
*in* Hutto, and Pflugerville is probably 10 miles closer than Taylor would
be.)

Wonder what would happen if you called in and gave exact GPS coordinates? 
:)

Julia

tempted to find out someday
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