Re: [OSL | CCIE_Voice] UCCX
Hi Israa, If never worked before with UCCX, i would recommend starting with SRND or design guide (its not that big) and Admin guides. It would be very useful to install a UCCX in lab and play around with it. You'd find many videos on YouTube to explain installation and integration with CUCM. Another useful document to look at would be the compatibility matrix to understand supported platforms and more. Here's a link where you can find all documentation for UCCX: http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-series-home.html About the certification, you just have one certification for UCCX; http://www.cisco.com/web/partners/partner_with_cisco/cpp/resale/specializations/ipcon_exp_spec.html HTH Gurpreet On Wed, May 21, 2014 at 9:03 AM, cisco 2006 inht...@yahoo.co.uk wrote: Dear All, I'm new with Cisco voice technology and need to work with UCCX v9.0 . My question is that how can I prepare for it and what are the certifications that I need to be good in this field ? Best Regards, Israa ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] UCCX
Check this out: http://www.cisco.com/web/partners/partner_with_cisco/cpp/resale/specializations/ipcon_exp_spec.html On Sun, May 18, 2014 at 2:30 AM, Dharambir kumar varma dharambi...@gmail.com wrote: Hi Can someone give me the info. that UCCX has one paper or two paper. what is the exam number.I searched on cisco site showing 642-165 and 500-051 are there. -- Regards, Dharambir Kumar ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE RS, Collaboration, Data Center, Wireless Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] All UC URLs
Hi, You may want to consider: - VoiceView - URLs that can be helpful for features under CME (Telephony service) Other than that it looks good. Regards Gurpreet On Fri, Jul 5, 2013 at 7:40 AM, Marcelo Augusto maugusto...@gmail.comwrote: I´m trying to collect all possibles URLs that can appear on lab exam to memorize them (maybe tattoo on my arm hehehe). I´m forgetting some other? Can i remove some of this from my memory? Extension mobility cucm http://[CCM-IP]:8080/emapp/EMAppServlet?device=#DEVICENAME# Ipma - Manager Assistance http:// [CCM-IP]:8080/ma/servlet/MAService?cmd=doPhoneServiceName=#DEVICENAME# Mobile voice access (TCL Script) http://[CCM-IP]:8080/ccmivr/pages/IVRMainpage.vxml IPPA - IP Phone Agent Service http://[CCX-IP]:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp IPPA - ONE BUTTON LOGIN http://[CCX-IP]:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp Param: Ext, Pwd, ID IPPM - IP Phone Messenger http://[CUPS-IP]:8081/ippm/default?name=#DEVICENAME# Thanks :) -- .:.::Marcelo Augusto::.:. MSN: harkonmose...@hotmail.com SKYPE: harkonmoseley ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] cti route point isnot registering
Amit, If this Route Point is meant for UCCX which you created from UCCX and still does not show as registered on CM, ensure that the Route Point shows under Controlled Devices section of the JTAPI application user on the CM created for UCCX. Gurpreet On Mon, Jun 17, 2013 at 11:17 AM, Amit Sharma aryan231...@gmail.com wrote: dear guys i create the cti route point,..but not registering... how can register it? -- Thanks Regard's Amit Sharma ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX prompt recording.
Drake, Not sure if this is still an open question but the location where the Spoken Name upload prompts are stored on the server is, *C:\Program Files\wfavvid\tomcat_appadmin\webapps\appadmin\upload* Let me know if that is what you're looking for? Regards Gurpreet On Fri, Jun 7, 2013 at 12:28 PM, Drake J jdrake...@gmail.com wrote: Hello Guys, I have a few questions on UCCX script for recording a prompt 1) How do I find out where my recorded prompt is being stored for a recording script I create? 2) If I am using spoken name upload and then using the Upload prompt ( step) just before the terminate step in the script then how do find where my recording has been stored? Many times in question ( 2) I can hear my recorded prompt . But when I search for it I don't find it. I checked the wfavvid folder as well and prompts section. Can someone help me out with the above 2 questions? Regards, Drake ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX prompt recording.
Hi Drake, Yes, if you use the recording step in the script, that is the location prompts go to by default. I'm still looking to find the exact answer on your second question. Regards Gurpreet On Fri, Jun 7, 2013 at 8:21 PM, Drake J jdrake...@gmail.com wrote: hi Gurpreet, It is version 7.x . Also C:\Program Files\wfavvid\temp is for recording prompts correct? What about my 2nd question? -Drake On Sat, Jun 8, 2013 at 2:22 AM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi Drake, What is the version of CCX? It's C:\Program Files\wfavvid\temp in 7.x by default and usually en_US using an upload prompt step in 8.x. - Gurpreet On Fri, Jun 7, 2013 at 12:28 PM, Drake J jdrake...@gmail.com wrote: Hello Guys, I have a few questions on UCCX script for recording a prompt 1) How do I find out where my recorded prompt is being stored for a recording script I create? 2) If I am using spoken name upload and then using the Upload prompt ( step) just before the terminate step in the script then how do find where my recording has been stored? Many times in question ( 2) I can hear my recorded prompt . But when I search for it I don't find it. I checked the wfavvid folder as well and prompts section. Can someone help me out with the above 2 questions? Regards, Drake ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX prompt recording.
Just to add, I do know that the behavior in earlier versions of CRS (4.x) was that it used to save the Spoken Names uploaded for agents in LDAP DB for CM. Here's the bug which confirms that: *When CRS 4.0(5) points to a compatible call manager, spoken name uploaded in CRS gets saved in CM in LDAP under Direcotry--CNN--Profiles where a new row gets added as agentid-spokenname* http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetailsbugId=CSCsy34120 Not too sure if this behavior was changed with version 7.x. if yes, then how! Still Looking. Regards Gurpreet On Sun, Jun 9, 2013 at 3:32 PM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi Drake, Yes, if you use the recording step in the script, that is the location prompts go to by default. I'm still looking to find the exact answer on your second question. Regards Gurpreet On Fri, Jun 7, 2013 at 8:21 PM, Drake J jdrake...@gmail.com wrote: hi Gurpreet, It is version 7.x . Also C:\Program Files\wfavvid\temp is for recording prompts correct? What about my 2nd question? -Drake On Sat, Jun 8, 2013 at 2:22 AM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi Drake, What is the version of CCX? It's C:\Program Files\wfavvid\temp in 7.x by default and usually en_US using an upload prompt step in 8.x. - Gurpreet On Fri, Jun 7, 2013 at 12:28 PM, Drake J jdrake...@gmail.com wrote: Hello Guys, I have a few questions on UCCX script for recording a prompt 1) How do I find out where my recorded prompt is being stored for a recording script I create? 2) If I am using spoken name upload and then using the Upload prompt ( step) just before the terminate step in the script then how do find where my recording has been stored? Many times in question ( 2) I can hear my recorded prompt . But when I search for it I don't find it. I checked the wfavvid folder as well and prompts section. Can someone help me out with the above 2 questions? Regards, Drake ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX prompt recording.
Quick Question, Have you tried searching the server with .wav extension and found the name of the SpokenName prompt that you uploaded by any chance? -G On Sun, Jun 9, 2013 at 3:49 PM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Just to add, I do know that the behavior in earlier versions of CRS (4.x) was that it used to save the Spoken Names uploaded for agents in LDAP DB for CM. Here's the bug which confirms that: *When CRS 4.0(5) points to a compatible call manager, spoken name uploaded in CRS gets saved in CM in LDAP under Direcotry--CNN--Profiles where a new row gets added as agentid-spokenname* http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetailsbugId=CSCsy34120 Not too sure if this behavior was changed with version 7.x. if yes, then how! Still Looking. Regards Gurpreet On Sun, Jun 9, 2013 at 3:32 PM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi Drake, Yes, if you use the recording step in the script, that is the location prompts go to by default. I'm still looking to find the exact answer on your second question. Regards Gurpreet On Fri, Jun 7, 2013 at 8:21 PM, Drake J jdrake...@gmail.com wrote: hi Gurpreet, It is version 7.x . Also C:\Program Files\wfavvid\temp is for recording prompts correct? What about my 2nd question? -Drake On Sat, Jun 8, 2013 at 2:22 AM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi Drake, What is the version of CCX? It's C:\Program Files\wfavvid\temp in 7.x by default and usually en_US using an upload prompt step in 8.x. - Gurpreet On Fri, Jun 7, 2013 at 12:28 PM, Drake J jdrake...@gmail.com wrote: Hello Guys, I have a few questions on UCCX script for recording a prompt 1) How do I find out where my recorded prompt is being stored for a recording script I create? 2) If I am using spoken name upload and then using the Upload prompt ( step) just before the terminate step in the script then how do find where my recording has been stored? Many times in question ( 2) I can hear my recorded prompt . But when I search for it I don't find it. I checked the wfavvid folder as well and prompts section. Can someone help me out with the above 2 questions? Regards, Drake ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX prompt recording.
Hi Drake, What is the version of CCX? It's C:\Program Files\wfavvid\temp in 7.x by default and usually en_US using an upload prompt step in 8.x. - Gurpreet On Fri, Jun 7, 2013 at 12:28 PM, Drake J jdrake...@gmail.com wrote: Hello Guys, I have a few questions on UCCX script for recording a prompt 1) How do I find out where my recorded prompt is being stored for a recording script I create? 2) If I am using spoken name upload and then using the Upload prompt ( step) just before the terminate step in the script then how do find where my recording has been stored? Many times in question ( 2) I can hear my recorded prompt . But when I search for it I don't find it. I checked the wfavvid folder as well and prompts section. Can someone help me out with the above 2 questions? Regards, Drake ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Thank You
It is indeed appreciated Ben. Thank you for considering the change for the benefit of all. *Best Regards * *Gurpreet S. Kukreja * *CCIE Voice #: 38280* On Wed, Jun 5, 2013 at 9:27 PM, Martin Sloan martinsloa...@gmail.comwrote: Ben, I just pulled away from a timed practice lab to get the news of the CCIE Voice to CCIE Collaboration transition change about 2 hours late. This is awesome news!! I was a restaurant manager for many years and I know that people can be quick to complain but not so fast to commend, so I wanted to be sure and THANK YOU for changing the policy on the CCIE Voice/Collaboration certifications. Cisco has done the right thing and you have my sincerest gratitude for any part you played in this change. I don't have 'a number' yet, but with this news my enthusiasm to get the certification is restored and I know that you've made a lot folks happy with this change in policy. Thank you again, and hopefully I'll be taking a written exam to get that Collaboration IE instead of the lab. Marty ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] MGCP GATEWAY
Hi Ben, Yes. You have to add ccm-manager fallback-mgcp for the MGCP in SRST scenario. *Configuring MGCP Gateway Fallback and Cisco SRST ** *** * To make outbound calls while in SRST mode on your MGCP gateway, you must configure two fallback commands on the MGCP gateway. These two commands allow SRST to assume control over the voice port and over call processing on the MGCP gateway. With Cisco IOS releases prior to 12.3(14)T, you must configure MGCP gateway fallback by using the ccm-manager fallback-mgcp and call application alternate commands. With Cisco IOS releases after 12.3(14)T, you must configure MGCP gateway fallback by using the ccm-manager fallback-mgcp and service commands. * http://www.cisco.com/en/US/docs/ios/12_3/vvf_c/interop/intcnf1.html Regards Gurpreet On Tue, Feb 5, 2013 at 7:41 PM, Ben John benjoh...@hotmail.com wrote: -- Guys I configured MGCP on a E1 controller using cc-manager config server it generated the output below. Is there anything wrong with the config ? I want to know if it is safe to do it during the real lab. It works in my own lab. Please advise. ccm-manager redundant-host 192.168.1.41 ccm-manager mgcp no ccm-manager fax protocol cisco ccm-manager music-on-hold ! mgcp mgcp call-agent 192.168.1.42 2427 service-type mgcp version 0.1 mgcp modem passthrough voip mode nse mgcp package-capability rtp-package mgcp package-capability sst-package mgcp package-capability pre-package mgcp default-package mt-package no mgcp timer receive-rtcp mgcp sdp simple mgcp fax t38 inhibit mgcp bind control source-interface Vlan502 mgcp bind media source-interface Vlan502 ! mgcp profile default If the site is going to be an SRST can i add the following commands ? ccm-manager switchback immediate ccm-manager fallback-mgcp Ben ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX - Adding cucm trigger failed
Jason said it all, I would say make sure the Dn you're using to create the trigger is available in the CM. Regards Gurpreet On Tue, Feb 5, 2013 at 4:47 PM, Jason Aarons scubajas...@gmail.com wrote: Check your CCM replication, and verify no un-asigned DNs. ** ** Reset your jtapi user/password, and restart UCCX Node Engine. ** ** *From:* ccie_voice-boun...@onlinestudylist.com [mailto: ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *CCIEing *Sent:* Tuesday, February 05, 2013 2:31 PM *To:* ccie_voice@onlinestudylist.com *Subject:* [OSL | CCIE_Voice] UCCX - Adding cucm trigger failed ** ** Hello everyone, ** ** I restore my UCCX to it's fresh install status, them I went through the integration steps, I configured an application then when I tried to add the trigger the ** ** system failed to add this trigger, This message appear Could not update the user on the Cisco Unified CM. ** ** Attached you can find the screenshot for the error. ** ** Notes - there is no number in the CUCM with DN 1250. - both uccxjtapi and rmcm users are created on CUCM ** ** Any idea please. ** ** Thanks ** ** ** ** ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] [OSL || CCIE VOICE ]
Ravi, You need to speed up. 30 minutes for these sections is too much.. What exactly in these two sections is taking too long for you? usually DHCP and VLANs should not take more than 10 to 15 minutes as far as my practice goes. Practice them over and over to build speed and accuracy. Regards G On Sat, Feb 2, 2013 at 11:11 PM, ie ravindra ieravin...@gmail.com wrote: Hi Mates , I have few questions on the real lab just to make up my speed. Thanks for all you guys I believe I have made my hardest part DialPlan two easier. my only clue is now AAR. but thanks for Jsutin and Cory I am evaluate those today. Now I got another problem. I am still following technology based lab approach since I am not too practiced device based aproach yet. But still I am getting 30 Mins to complete DHCP and VLAN section except NTP. will that be a problem in starting minutes in the real lab. Do you guys have any advices on that as well as the whole lab exam what ever the experiences you got in the real lab, Thanks , Ravi. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX - the scripting query
You'd need to add the recording step to the script and a document type variable. Then you'd need to assign that variable under properties of the recording step against the result document.. Practice it number of times. Another thing, this recording step stores the prompts under temp folder inside wfavvid folder. Regards G On Jan 30, 2013 12:56 AM, Barrera, Hugo hugo.barr...@nexusis.com wrote: Bill, What additional steps are needed for the recording script? I took the ICD script renamed it and wiped out the queuing portion and prompts added the recording step but I'm missing something? Regards, Hugo -Original Message- From: ccie_voice-boun...@onlinestudylist.com [mailto: ccie_voice-boun...@onlinestudylist.com] On Behalf Of Bill Sent: Tuesday, January 29, 2013 1:20 AM To: sanity insanity Cc: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] UCCX - the scripting query First you have to record the prompts, I recommend knowing how to do that in uccx and CUC. You never know when one method might not work. Recording script is easy, just use the icd.aef script, get rid of most and add the recording feature from media. I record with UCCX so the files are stored with a strange name so I suggest changing it to something like thereare.wav and callsahead.wav but anything that helps you. Change the name before using the uccx web page to upload the prompts so they are available in the script repository, you need to use the appadmin page to do this. Then you get a reporting statistic showing the callers position in queue, decrement this by 1 then create a prompt from that number. Now you have three prompts, the two you recorded and the one you just create, use a container prompt to put all three together. Now play that prompt and then connect the user to the selected resource. Bill On Jan 29, 2013, at 1:17 AM, sanity insanity networksanitytoinsan...@gmail.com wrote: hi Guys, I am trying to create a script for the following . How achieve it? -- when users call they should hear “Thank you for calling” and immediately” “After that it should play “All of our representatives are busy at this time please stay on the line some one will be with you shortly”. -- If there are zero call in the queue, the script should play “There are currently ‘X’ calls ahead of you”. -- In other words let’s say if the first caller calls in queue, He/She should hear “There are currently ZERO calls ahead of you”. If the 2nd call comes in while the first call is in the queue, it should play “There are currently ONE calls ahead of you”. Regards, MJ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] IP Phone Agent
Nice Work :) On Sun, Jan 27, 2013 at 5:32 PM, CCIEing aboaz...@gmail.com wrote: Finally it worked :) woow.. It seems changing the IP address of the server made all these problems, I do some regedit update to reflect the new IP address change, then restart the server, and things went in the correct direction . Thanks all for your input. On Sun, Jan 27, 2013 at 11:53 PM, CCIEing aboaz...@gmail.com wrote: Not forget to mention that I have changed the IP address of the server using ! Is that related to my problem.. Appreciate your help, as this issue take a lot of my time :( On Sun, Jan 27, 2013 at 11:12 PM, CCIEing aboaz...@gmail.com wrote: I want to add the following information: These 2 services are not able to start: Cisco Desktop LDAP Monitor Service Cisco Desktop Sync Service On Sun, Jan 27, 2013 at 10:57 PM, CCIEing aboaz...@gmail.com wrote: Yes Man, I restarted it, the same error still occurs !!! On Sat, Jan 26, 2013 at 11:59 PM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hey Man, Tried restarting the BIPPA service from CCX yet? - G On Sat, Jan 26, 2013 at 4:28 PM, CCIEing aboaz...@gmail.com wrote: Hi All, I am suffering the *Cannot connect to the IP Phone Agent service* error, when try to browse the url * http://uccx_IP_address:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp * I am not able to continue the configuration of the IP Phone agent. I have changed the Ip address of the UCCX, does this affect ? The full output of when try to the url above is : ?xml version=1.0? -CiscoIPPhoneText TitleError/Title TextCannot connect to the IP Phone Agent service./Text Prompt/- SoftKeyItem NameOK/Name URLKey:Services/URL Position1/Position /SoftKeyItem /CiscoIPPhoneText any idea?? Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] IP Phone Agent
Hey Man, Tried restarting the BIPPA service from CCX yet? - G On Sat, Jan 26, 2013 at 4:28 PM, CCIEing aboaz...@gmail.com wrote: Hi All, I am suffering the *Cannot connect to the IP Phone Agent service* error, when try to browse the url *http://uccx_IP_address:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp*; I am not able to continue the configuration of the IP Phone agent. I have changed the Ip address of the UCCX, does this affect ? The full output of when try to the url above is : ?xml version=1.0? -CiscoIPPhoneText TitleError/Title TextCannot connect to the IP Phone Agent service./Text Prompt/- SoftKeyItem NameOK/Name URLKey:Services/URL Position1/Position /SoftKeyItem /CiscoIPPhoneText any idea?? Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Cisco Website during Lab
Check this Out https://supportforums.cisco.com/docs/DOC-27122 Regards G On Sat, Jan 26, 2013 at 1:15 PM, Barrera, Hugo hugo.barr...@nexusis.comwrote: Greetings, ** ** I just wanted to confirm is there actual access to the Cisco website, specifically the following path during the lab?? ** ** *Products-voice and unified communication-customer collaboration-cisco unified contact center products-UCCX* ** ** ** ** *Hugo * ** ** ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Cisco Website during Lab
Hugo, As far as i know, it's an open book exam, which means, you should have access to Tech Notes and other important documents (keeping in mind the necessity of the exam) on cisco.com. Specifically, not sure what you're looking for through that path? Regards G On Sat, Jan 26, 2013 at 6:10 PM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Check this Out https://supportforums.cisco.com/docs/DOC-27122 Regards G On Sat, Jan 26, 2013 at 1:15 PM, Barrera, Hugo hugo.barr...@nexusis.comwrote: Greetings, ** ** I just wanted to confirm is there actual access to the Cisco website, specifically the following path during the lab?? ** ** *Products-voice and unified communication-customer collaboration-cisco unified contact center products-UCCX* ** ** ** ** *Hugo * ** ** ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] ipcc extension missing
Run these commands on the CM Pub: This will show the status to confirm: run sql select paramname,paramvalue from processconfig where paramname like '%nstalled%' This will change the value to true (T): run sql update processconfig set paramvalue=T where paramname like '%nstalled%' Your enterprise parameter for ipcc express installed is set to false, to set it to true (and for ipcc extension to show up), run the second command. Regards Gurpreet On Fri, Jan 25, 2013 at 5:38 PM, peter adler adlerpeter...@gmail.comwrote: hi guys am using proctorlabs and ipcc extension is missin on the end user page i tried a crs FRESH_INSTALL and i cants stil stil not there. please what should i do??? thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Tab on the LAB exam
Yup On Wed, Jan 9, 2013 at 6:26 PM, CCIEing aboaz...@gmail.com wrote: Hello Friends, I have a small question about the exam, does the Tab (to complete commands ) in the routers CLI is enabled ? Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX one button login
Singh, Could it be possible you've multiple services configured for the IPPA? How many servers do you have for IPCC? Which one is the Master? Do this: 1) Make sure when you create the service you use the following: (THIS IS CASE SENSITIVE) a) URL: http://XXX.XXX.XXX.XXX:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp b) Define Three Params : (Exactly Like below) - Ext - ID - Pwd 2) Apply the Service on the phones and fill the information - Ext: IPCC extension defined in the End user - ID: End user ID (Case sensitive) - Pwd: Password for End user (This is password defined on the end user, not the pin) 3) Make sure you have the IPCC Extension defined on the end user account 4) Make sure you have the Agent's Phone associated with the RM Application user on the CM. 5) The error message; Either the agent ID or password u entered is invalid This is seen most likely when the ID or the Password entered is not correct which means, either you typed the password incorrectly or the ID could have some characters which did not match the ID on the CCX. Make sure it is case sensitive.2 6) Make sure you have the Agent's phone associated with the End user account (kind of obvious if you want to assign the IPCC extension but no harm in mentioning) If none of the above works, then restart the CTI Manager on the CM followed by BIPPA service on IPCC, reset one of the phones and then try again. Attach the error message on the phone here if you still face an issue. Regards Gurpreet On Tue, Jan 1, 2013 at 1:29 PM, William Bell b...@ucguerrilla.com wrote: Which URL are you using for the phone service. Sounds like you are using: http://uccxHost:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp ...as opposed to the following URL: http://uccxHost:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp The first URL will provide an input menu to the IP phone in a manner identical to what you describe. The latter URL, when provisioned with the correct parameters, will get you the one button login experience you are looking for. HTH -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla On Jan 1, 2013, at 9:05 AM, singh wrote: hi Bill, Those fields are added to the users under the subscricption for each phone. However when I press the services button on the phone it still prompts me for the... Name Password Extension Instead of directly logging into the service. -- Original message -- From:Bill whl...@gmail.com Date: 31 Dec 12 23:28:24 Subject: Re: [OSL | CCIE_Voice] UCCX one button login To: Cc: ccie_voice@onlinestudylist.com So when you assign the service to the phone add those fields for each user, also when you create the service you can set defaults so one user works right away and you just edit the rest Bill On Dec 31, 2012, at 5:19 AM, singh singh8...@in.com wrote: hi Guys, I have configured 1 button login for my agent phones however when I press the services button it takes me to name , ext and password . I would like to configure it so that it directly logs in after I press the services button instead of having to enter the name , password and id -singh Get Yourself a cool, short *@in.com* Email ID now!http://www3.in.com/sso/commonregister.php?ref=INutm_source=inviteutm_medium=outgoing ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com Get Yourself a cool, short *@in.com* Email ID now!http://www3.in.com/sso/commonregister.php?ref=INutm_source=inviteutm_medium=outgoing ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Voice Lab facilities at Bangalore!!
I have attempted twice in BLR. The facility is more or less all good with just a little lag on the Candidate PC (Mine was back in March, 12 could be better now). Once the phones were not reset and still showed registered to the CM when i sat on in the morning (which should have ideally shown configuring). Regards Gurpreet On Sat, Jan 5, 2013 at 6:19 AM, singh singh8...@in.com wrote: Hi Guys, I just wanted some inputs on the lab facility for voice track in Bangalore . Has anyone faced any equipment issues or other issues like delays or is it as good as the US lab facilities ? Regards, Singh Get Yourself a cool, short *@in.com* Email ID now!http://www3.in.com/sso/commonregister.php?ref=INutm_source=inviteutm_medium=outgoing ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Passed
Congratulations Bud. Enjoy the Success. :) On Sat, Jan 5, 2013 at 7:11 AM, Steffen Bruening stbruen...@gmail.comwrote: I went on Thursday to Brussels for my 2nd attempt and I got my results suprisingly today. I passed. CCIE 37891. I like to say thank you to all on you on the list which shares your questions and answers about the blueprint task and ipexpert labs. I also wanna say thank you to IPexpert for their really really good learning materials. Regards Steffen ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] DB replication - CUCM driving me mad
Must Look at this: https://supportforums.cisco.com/community/netpro/collaboration-voice-video/ip-telephony/blog/authors/harmsing On Mon, Dec 17, 2012 at 9:05 AM, sanity insanity networksanitytoinsan...@gmail.com wrote: Hi Guys, I am stuck with a problem . Hope you can throw some light. I use VMware to run my callmanger servers and I take snapshots and return to the default each time I redo my lab excerises. This time when I returned to the intial setup of callmangers I found that the the unified reporting on subscriber says that it can't reach the pub. On the Publisher unified reporting I see the PUB and SUB as 2 which is good . Also on RTMT the servers show replication of 2 for both servers which again means it is good. However I am concerned as the subscriber unified reporting shows The pub can't be reach as the publisher itself is not listed in the report? Any utils commands to see if DB is setup fine or if any ports are blocked? -MJ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] S: G/rt missing in MGCP trace
Chase, Where do you initiate and disconnect the call from? On Sat, Nov 24, 2012 at 12:38 PM, chase mergenthal cm3_...@hotmail.comwrote: The PSTN does get ringback, but the RQNT doesn't show up in 'debug mgcp pack' or in the detailed CCM trace for MGCP... Anyone else run into this? SiteA-RTR# Nov 24 22:03:36.103: MGCP Packet received from 10.10.210.11:2427--- CRCX 68 S0/SU0/DS1-0/8@SiteA-RTR MGCP 0.1 C: D2c3ee0800F50003 X: 8 L: p:20, a:PCMU, s:off, t:b8, fxr/fx:t38 M: recvonly R: D/[0-9ABCD*#] Q: process,loop --- Nov 24 22:03:36.123: MGCP Packet sent to 10.10.210.11:2427--- 200 68 OK I: 4 v=0 o=- 4 0 IN IP4 10.10.110.1 s=Cisco SDP 0 c=IN IP4 10.10.110.1 t=0 0 m=audio 16910 RTP/AVP 0 100 a=rtpmap:100 X-NSE/8000 a=fmtp:100 200-202 a=X-sqn:0 a=X-cap: 1 audio RTP/AVP 100 a=X-cpar: a=rtpmap:100 X-NSE/8000 a=X-cpar: a=fmtp:100 200-202 a=X-cap: 2 image udptl t38 --- SiteA-RTR# Nov 24 22:03:36.243: MGCP Packet received from 10.10.210.11:2427--- MDCX 69 S0/SU0/DS1-0/8@SiteA-RTR MGCP 0.1 C: D2c3ee0800F50003 I: 4 X: 8 L: p:20, a:PCMU, s:off, t:b8, fxr/fx:t38 M: sendrecv R: D/[0-9ABCD*#], FXR/t38 S: Q: process,loop v=0 o=- 4 0 IN EPN S0/SU0/DS1-0/8@SiteA-RTR s=Cisco SDP 0 t=0 0 m=audio 22110 RTP/AVP 0 c=IN IP4 192.168.10.23 a=X-sqn:0 a=X-cap:1 image udptl t38 --- Nov 24 22:03:36.251: MGCP Packet sent to 10.10.210.11:2427--- 200 69 OK --- SiteA-RTR# Nov 24 22:03:56.127: MGCP Packet sent to 10.10.210.11:2427--- NTFY 100622691 *@SiteA-RTR MGCP 0.1 X: 0 O: --- Nov 24 22:03:56.127: MGCP Packet received from 10.10.210.11:2427--- 200 100622691 --- SiteA-RTR# Nov 24 22:03:57.451: MGCP Packet received from 10.10.210.11:2427--- MDCX 70 S0/SU0/DS1-0/8@SiteA-RTR MGCP 0.1 C: D2c3ee0800F50003 I: 4 X: 8 M: recvonly R: D/[0-9ABCD*#] Q: process,loop --- Nov 24 22:03:57.455: MGCP Packet sent to 10.10.210.11:2427--- 200 70 OK --- Nov 24 22:03:57.471: MGCP Packet received from 10.10.210.11:2427--- DLCX 71 S0/SU0/DS1-0/8@SiteA-RTR MGCP 0.1 C: D2c3ee0800F50003 I: 4 X: 8 S: --- Nov 24 22:03:57.495: MGCP Packet sent to 10.10.210.11:2427--- 250 71 OK P: PS=1061, OS=169760, PR=1060, OR=169600, PL=0, JI=1, LA=0 --- SiteA-RTR# Nov 24 22:04:06.243: MGCP Packet sent to 10.10.210.11:2427--- NTFY 100622692 *@SiteA-RTR MGCP 0.1 X: 0 O: --- Nov 24 22:04:06.243: MGCP Packet received from 10.10.210.11:2427--- 200 100622692 --- -Chase Mergenthal -- If winners never quit and quitters never win, then who coined the phrase, Quit while you’re still ahead.? ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] One Button Login Service (CCX)
Hi, First thing you should try is to restart the Bippa service on the IPCC server and check again. If not, then do below: Paste the URL you created for the IPPA service in your browser window and please paste the output here. Also, is there any other service assigned to the phone (s) and are they working? Check whether the URLs under the Enterprise Params are defined with Hostname/IP Address? Are the Call Manager servers added in the CM Admin page with Host name/ IP Address? Regards Gurpreet On Sat, Aug 18, 2012 at 2:26 AM, nehal ahmed nehal.ah...@msn.com wrote: Dear All, My One button Login is not working , When I select the service from the settings it keeps on Requesting. I have checked all the steps that are done by ipexpert to get this service enabled, configured and associated. Please correct me where I am doing the mistake or what needs to be checked ? Thx all Nehal ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Download a .wav file from CUCM
Hey Randall, Check this: http://bhatkoti.com/2009/01/08/how-to-download-music-on-hold-moh-file-from-ccm5x-6x-7x-server/ Regards Gurpreet On Sat, Aug 4, 2012 at 2:28 PM, Randall Crumm rrcr...@yahoo.com wrote: Hello, How do I download a .wav file (userd for MOH) from CUCM? I am trying to tftp the file down using tftpd32 but it always says file and hostname firleds are required. I did fill out the fields Something is wrong. Any help on tftpd32 or something else? Thanks, Thanks, Cheers, Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX - Do CTI Ports in Partition work ?
Hi Pavan, We've seen this behavior with UCCX. Logically, the calls should work w/ or w/o partition applied on the CTI Port Group, keeping in mind the CSS applied on the CTI Route Point. Few things to keep in mind: 1) Always apply the changes on these Triggers/ Port Groups from the CCX and never from the CM. 2) If you apply the correct CSS on the Trigger which includes the partition of the Port group, the calls should work. 3) Even after applying the changes if the calls do not work, it could be very possible that the changes you're making from the CCX are not getting updated on the CM. In this case, first run the Data Resync from the CCX and make sure there are no exceptions in the output. Then, restart the CTI Manager on all CM servers and then restart the CCX Engine. - Gurpreet On Mon, Jun 11, 2012 at 2:33 PM, Pavan K pav.c...@gmail.com wrote: With UCCX, did anybody get calls to work when the CTI ports are in a partition ? If so what CSS did you have to configure ? I have created a RoutePoint in the NULL Partition and CTI ports in a UCCX partition Added a CSS for the RoutePoint that includes the UCCX partition (on both the line device) but the call doesn't connect. If i take the CTI ports out of the partition, everything works perfectly. TIA -- - Pavan ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] [Resolved] UCCX - Do CTI Ports in Partition work ?
Hi Pavan, I would like to add a few things here. The only place the CSS of the caller matters is when they're calling the CTI Route Point and not the ports. Let me give an example. Consider the below call flow: Caller's Cell Phone Dials the 10 digit # for the Co. PRI MGCP G/W 4 digits enter the CM Matches a Translation Pattern Forwards the Calls to the CTI Route Point of the CCX CTI port answers the call and then the Agent picks up the call. Now think at what all places do we need a CSS and what partition we need to hit: 1) G/W's Inbound CSS should have the PT for the TP (If any) 2) TP's CSS should have the PT of the CTI Route Point. 3) CTI Route Point's CSS should have the PT of the CTI Ports. 4) Finally, CTI Port's CSS should have the Partition of the Agent's Phone. In this scenario, Endpoint's CSS matters to reach the next destination. Hope this makes sense. Regards Gurpreet On Mon, Jun 11, 2012 at 5:33 PM, Pavan K pav.c...@gmail.com wrote: Thanks Gurpreet, Dan Krishna. This is now fixed. As Dan mentioned the CSS of caller matters. == When a CTI Route point, redirects the call to the CTI port, the CSS of the device that calls the Route point is used to search for the CTI Port. == From: Pavan K pav.c...@gmail.com Date: Mon, Jun 11, 2012 at 1:33 PM To: ccie_voice@onlinestudylist.com With UCCX, did anybody get calls to work when the CTI ports are in a partition ? If so what CSS did you have to configure ? I have created a RoutePoint in the NULL Partition and CTI ports in a UCCX partition Added a CSS for the RoutePoint that includes the UCCX partition (on both the line device) but the call doesn't connect. If i take the CTI ports out of the partition, everything works perfectly. TIA -- - Pavan -- From: Gurpreet Singh Kukreja tycoononway1...@gmail.com Date: Mon, Jun 11, 2012 at 3:27 PM To: Pavan K pav.c...@gmail.com Cc: ccie_voice@onlinestudylist.com Hi Pavan, We've seen this behavior with UCCX. Logically, the calls should work w/ or w/o partition applied on the CTI Port Group, keeping in mind the CSS applied on the CTI Route Point. Few things to keep in mind: 1) Always apply the changes on these Triggers/ Port Groups from the CCX and never from the CM. 2) If you apply the correct CSS on the Trigger which includes the partition of the Port group, the calls should work. 3) Even after applying the changes if the calls do not work, it could be very possible that the changes you're making from the CCX are not getting updated on the CM. In this case, first run the Data Resync from the CCX and make sure there are no exceptions in the output. Then, restart the CTI Manager on all CM servers and then restart the CCX Engine. - Gurpreet ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com -- From: Dan Quinlan (daquinla) daqui...@cisco.com Date: Mon, Jun 11, 2012 at 3:34 PM To: Pavan K pav.c...@gmail.com Cc: ccie_voice@onlinestudylist.com I would think that the inbound caller (ip phone or gw) would need the CSS to access the CTI ports. DQ d...@cisco.com Sent from my iPhone -- From: Krishna vinayak_...@yahoo.com Date: Mon, Jun 11, 2012 at 3:53 PM To: Pavan K pav.c...@gmail.com pavan, I worked on uccx lab and it worked fine for me. All that you need to remember one point always, what does the CTI Route point has to see. in this case the CTI route point has to see the phones partition in order to handover the calls to the phone agents. Check that internal dns are listed in your css to make this work. thank you krishna. From: Pavan K pav.c...@gmail.com To: ccie_voice@onlinestudylist.com Sent: Monday, June 11, 2012 1:33 PM Subject: [OSL | CCIE_Voice] UCCX - Do CTI Ports in Partition work ? ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com -- - Pavan ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] callback
Hi Joel, Are there two call manager servers? Did the phones flap between servers (Pub Sub) cos of any service restarts? Are the phone currently registered to there Primary CM server? The Cisco Call Back feature allows you to receive call back notification on your Cisco IP Phone when a called party line becomes available. To receive call back notification, a user presses the CallBack softkey while receiving a busy or ringback tone. You can activate call back notification on a line on a Cisco IP Phone within the same Cisco CallManager cluster as your phone. You cannot activate call back notification if the called party has forwarded all calls to another extension. This explains when you can actually press the key. Finally, make sure Cisco Extended Functions is running on the servers. Also try going through this link which explains some t/shooting steps (although old but should help): http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a0080191057.shtml#q17 What CM version are you using? Regards Gurpreet On Sun, Jun 10, 2012 at 6:13 PM, Joel Petralia jrpetra...@msn.com wrote: I am trying to get the callback feature working but the phones keep displaying Callback in not active. Any help would be greatly appreciated. Thank you, Joel ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] PSTN issues
Hi Leslie, Try removing any policy map commands if they exist and make sure the Vlans are in place. You can enter the policy map commands if any later if the phones get registered. Regards Gurpreet On Fri, Jun 8, 2012 at 12:56 AM, Leslie Meade leslie.me...@lvs1.com wrote: I have a strange issue that I think I know the issue but do not know how to fix it. I have a test lab and today I fired up my PSTN router a 3745, and for the past year it was worked with out an issue. But today i am getting the phone hanging at requesting Softkey Template then it will cycle through again There has been no changes to the router. When i do a debug tftp events i get the following Jun 7 21:35:57.695: New Skinny socket accepted [1] (1 active) Jun 7 21:35:57.695: sin_family 2, sin_port 50667, in_addr 10.10.200.21 Jun 7 21:35:57.695: skinny_add_socket 1 10.10.200.21 50667 Jun 7 21:35:57.703: %IPPHONE-6-REG_ALARM: 17: Name=SEP0014F26A78CA Load=8.0(9.0) Last=KeepaliveTO Jun 7 21:35:57.703: ephone-(3)[2] StationRegisterMessage (1/1/5) from 10.10.200.21 Jun 7 21:35:57.703: ephone-(3)[2] Register StationIdentifier DeviceName SEP0014F26A78CA Jun 7 21:35:57.703: ephone-(3)[2] StationIdentifier Instance 1 deviceType 7 Jun 7 21:35:57.703: ephone-3[1]:stationIpAddr 10.10.200.21 Jun 7 21:35:57.703: ephone-3[1][SEP0014F26A78CA]:maxStreams 0 Jun 7 21:35:57.703: ephone-3[1][SEP0014F26A78CA]:From Phone raw protocol Ver 0x856B Jun 7 21:35:57.703: ephone-3[1][SEP0014F26A78CA]:protocol Ver 0x856B Jun 7 21:35:57.703: ephone-3[1][SEP0014F26A78CA]:phone-size 5480 dn-size 688 Jun 7 21:35:57.703: ephone-(3) Allow any Skinny Server IP address 10.10.250.2 Jun 7 21:35:57.703: ephone-3[1][SEP0014F26A78CA]:Found entry 2 for 0014F26A78CA Jun 7 21:35:57.703: ephone-3[1][SEP0014F26A78CA]:socket change 1 to 2 Jun 7 21:35:57.703: ephone-3[1][SEP0014F26A78CA]:DisAssociate: Closed socket 1 while REGISTERED Jun 7 21:35:57.707: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-3:SEP0014F26A78CA IP:10.10.200.21 Socket:1 DeviceType:Phone has unregistered abnormally. Jun 7 21:35:57.707: ephone-3[-1][SEP0014F26A78CA]:FAILED: CLOSED old socket -1 Jun 7 21:35:57.707: ephone-3[2][SEP0014F26A78CA]:***Force device subtype to 0 Jun 7 21:35:57.707: ephone-3[2][SEP0014F26A78CA]:phone SEP0014F26A78CA re-associate OK on socket [2] Jun 7 21:35:57.707: %IPPHONE-6-REGISTER: ephone-3:SEP0014F26A78CA IP:10.10.200.21 Socket:2 DeviceType:Phone has registered. Jun 7 21:35:57.707: Phone 2 socket 2 Jun 7 21:35:57.707: Skinny Local IP address = 10.10.250.2 on port 2000 Jun 7 21:35:57.707: Skinny Phone IP address = 10.10.200.21 50667 Jun 7 21:35:57.707: ephone-3[2][SEP0014F26A78CA]:Signal protocol ver 8 to phone with ver 11 Jun 7 21:35:57.707: ephone-3[2][SEP0014F26A78CA]:Date Format M/D/Y Jun 7 21:35:57.707: ephone-3[2]:RegisterAck sent to sockettype ephone socket 2: keepalive period 30 use sccp-version 8 Jun 7 21:35:57.707: ephone-3[2]:CapabilitiesReq sent Jun 7 21:35:57.715: ephone-3[2]:MediaPathEventMessage Jun 7 21:35:57.715: ephone-3[2]:MediaPathEventMessage Jun 7 21:35:57.719: ephone-3[2]:MediaPathEventMessage Jun 7 21:35:57.755: ephone-3[2]:MediaPathEventMessage Jun 7 21:35:57.759: ephone-3[2]:MediaPathEventMessage Jun 7 21:35:57.919: ephone-3[2]:CapabilitiesRes received Jun 7 21:35:57.919: ephone-3[2][SEP0014F26A78CA]:Caps list 8 WideBand_256K 120 ms G711Ulaw64k 40 ms G711Alaw64k 40 ms G729AnnexB 60 ms G729AnnexAwAnnexB 60 ms G729 60 ms G729AnnexA 60 ms Unrecognized Media Type 257 4 ms Jun 7 21:35:57.919: ephone-3[2]:MediaPathEventMessage Jun 7 21:35:57.919: ephone-3[2]:MediaPathEventMessage Jun 7 21:35:57.919: ephone-3[2]:ButtonTemplateReqMessage Jun 7 21:35:57.919: ephone-3[2][SEP0014F26A78CA]:StationButtonTemplateReqMessage set max presentation to 6 Jun 7 21:35:57.919: ephone-3[2]:CheckAutoReg Jun 7 21:35:57.919: ephone-3[2]:AutoReg is disabled Jun 7 21:35:57.919: ephone-3[2][SEP0014F26A78CA]:Setting 6 lines 0 speed-dials on phone (max_line 6) Jun 7 21:35:57.919: ephone-3[2][SEP0014F26A78CA]:First Speed Dial Button location is 0 (0) Jun 7 21:35:57.919: ephone-3[2][SEP0014F26A78CA]:Configured 0 speed dial buttons Jun 7 21:35:57.919: ephone-3[2]:ButtonTemplate lines=6 speed=0 buttons=6 offset=0 Jun 7 21:35:57.927: ephone-3[2]:StationSoftKeyTemplateReqMessage Jun 7 21:35:57.927: ephone-3[2]:StationSoftKeyTemplateResMessage -- This is where the Requesting Softkey Template hangs Jun 7 21:35:58.115: Bring up DN 1 by SkinnyCheckDnStatus Jun 7 21:35:58.591: TFTP: Finished system:/its/XMLDefault7960.cnf.xml, time 00:00:25 for process 154 Jun 7 21:35:59.115: Bring up DN 2 by SkinnyCheckDnStatus Jun 7 21:36:00.115: Bring up DN 3 by SkinnyCheckDnStatus Jun 7 21:36:01.115: Bring up DN 4 by SkinnyCheckDnStatus Jun 7 21:36:02.115: Bring up DN 5 by SkinnyCheckDnStatus Jun 7 21:36:02.623: TFTP: Finished
Re: [OSL | CCIE_Voice] when i m trying to login with my ICD extension getting an error specified id already in use
What is the CCX version? Can you attach a screenshot of the error? The error you see usually comes when CCX believes that the agent is already logged in. Do you always logout the Agent from CAD when you close your sessions? Make sure the same id/extension is not used anywhere else to login. - Gurpreet On Mon, May 21, 2012 at 10:35 AM, Alpesh Bhakta bhakta.alp...@gmail.comwrote: Hi , when i trying to login with cisco Desktop Agent i m getting an error The Specified id already in use. choose ok will log the current agent out and you will be logged in. choosing 'cancel will close the application.. when i hit ok it gives me error unable to log the agent in. Can any one helpe me please. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Scripts End Step
Hi Ken, When we get into the real world for the scripts, there are tons of complicated scripts where these steps become a necessity and are very useful. From a CCIE lab scenario, this is really not a mandate but like you mentioned, it's a good practice as the scripts in the lab are fairly simple. To answer your other question, the script does not necessarily hang in the same place but there are times when you'd not see expected results. As such, i would personally use a Go To step in all four sub-menu types to make sure whenever a call hits any of those, the call is handled properly. Primarily, we use the Go To step under these sub-menu types to make sure that the sessions are not stuck (i.e., CTI Port is released after a call is handled) Regards Gurpreet On Thu, Apr 26, 2012 at 2:58 AM, Ken Wyan kew...@gmail.com wrote: Hi Gurpeet, Thanks for your recommendation. Take an example , we use a menu step to redirect a call based on a user input. this shows many output flows such as timeout , busy , invalid , unsuccessful. As per your logic , does script hangs in that place if such an (undesired) event occur. I thought script moves forward through next listed steps. Do we need only a goto end step , only under successful call-contact ? Ken On Wed, Apr 25, 2012 at 6:45 PM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi Ken, I would go with Peter here. A terminate step is needed to make sure that the session is not stuck and the port is released. We use it as a best practice. You can use a Go To Step with the Connected/Connect step and send it to the Terminate Label you'll create before the End step. Regards Gurpreet On Wed, Apr 25, 2012 at 5:48 AM, Ken Wyan kew...@gmail.com wrote: But UCCX default scripts don't have terminate step ? reason? On Wed, Apr 25, 2012 at 3:03 PM, Farkas Péter wormh...@sch.bme.huwrote: You can insert a Goto step to direct the contact to the final and single End step. I would also put a Terminate step just before the End to free up the IVR port. Peter - Original Message - From: Ken Wyan kew...@gmail.com Date: Wednesday, April 25, 2012 11:26 am Subject: [OSL | CCIE_Voice] UCCX Scripts End Step To: ccie_voice@onlinestudylist.com Sometimes , our scripts send calls to an agent at the middle of the script. In that case should we include an End step right below call-contact step ? Is it recommended / not recommended to have multiple End steps in a single script? Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Scripts End Step
Hi Ken, I would go with Peter here. A terminate step is needed to make sure that the session is not stuck and the port is released. We use it as a best practice. You can use a Go To Step with the Connected/Connect step and send it to the Terminate Label you'll create before the End step. Regards Gurpreet On Wed, Apr 25, 2012 at 5:48 AM, Ken Wyan kew...@gmail.com wrote: But UCCX default scripts don't have terminate step ? reason? On Wed, Apr 25, 2012 at 3:03 PM, Farkas Péter wormh...@sch.bme.huwrote: You can insert a Goto step to direct the contact to the final and single End step. I would also put a Terminate step just before the End to free up the IVR port. Peter - Original Message - From: Ken Wyan kew...@gmail.com Date: Wednesday, April 25, 2012 11:26 am Subject: [OSL | CCIE_Voice] UCCX Scripts End Step To: ccie_voice@onlinestudylist.com Sometimes , our scripts send calls to an agent at the middle of the script. In that case should we include an End step right below call-contact step ? Is it recommended / not recommended to have multiple End steps in a single script? Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX Agent Automatic Available
Hi Ken, I would like to clarify the behavior for you here. 1) Automatic Available setting is only available on the Resource (Agent) Level. Not on the CSQ or in the System Params. 2) CSQ contains the setting for the Automatic Work and the Timer you can set for the Work State for the Agents. 3) The setting in the System Params, Agent State after Ring No Answer* applies only when there is Ring No Answer, i.e., when the agent does not answer the call and it determines the state of the Agent if they do not answer a call. So, the features of *Automatic Available* on the Agent level and *Automatic Work* at the CSQ Level go hand in hand. Let me explain: Example: - Let's say we have a CSQ name Q and agent A is a part of this Q. - A call comes to this queue (Q) and agent A answers the call. - Now the feature of Automatic Work at the CSQ level and the timer set with it (IF ENABLED), will set the Agent state to Work for the amount of Time defined at the CSQ level. - After the timer expires, the next state for the Agent will be determined on the basis of the Automatic Available setting for the agent. If Automatic Available is set to Enabled at the Resource Level, then after the Work Timer expires, Agent will go to Ready State. If Automatic Available is set to Disabled, then after the work timer, the agent will go into Not Ready state NOTE: THE SETTING OF AUTOMATIC WORK AND AUTOMATIC AVAILABLE KICK IN ONCE THE AGENT HANDLES (Answers) A CALL. The setting in the System Params kicks in if the Agent DOES NOT answer a call. I've also attached a couple of screenshots for you here. HTH Regards Gurpreet On Wed, Apr 25, 2012 at 12:39 AM, Ken Wyan kew...@gmail.com wrote: Hi, We can set Automatic availabe for individual agents or CSQ level. If we disable Automatic available from CSQ then the settings of individual agents will be applied. There's a service parameter also to enable / disable automatic available. Can anyone tell , how does this parameter affects agent availability. (I think service parameter should have least priority than agent/CSQ ; but I want to confirm from somebody major in IPCC) Thanks. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX and Media Resources
Hi Chris, I would verify the following: 1) Region setting between HQ and Branch sites uses G.729. 2) All your CTI Route Points should show in HQ DP on the CM and the CCX. 3) The Media Resource (Xcoder) should be configured on the HQ router. 4) The codec selected on the CCX is G.711. 5) Your IP phones show in the correct Device Pool. Last but not the least, make sure that the CTI Route point you dial should also be in the HQ DP with an Xcoder in the MRGL of HQ DP. Let me know if all the above stands true. Regards Gurpreet On Tue, Apr 17, 2012 at 4:17 AM, Chris devsin2...@gmail.com wrote: My UCCX is in HQ device pool. The DP has MRGL allocated to with registered transcoder resources. However, when I try to dial from BR1/BR2. The call fails to connect. The SDI traces on the call manager show following messages: *04/17/2012 15:28:30.231 CCM|MediaManager(9)::disconnOnResourceAllocationFailure, ERROR disconnOnResourceAllocationFailure - fails to allocate MTP/XCoder,connCount=2|CLID::StandAloneClusterNID::10.10IP::10.10.100.14DEV::UCCX_5701LVL::ErrorMASK::0800 * Xcoder resource is configured as *Transcoding Oper State: ACTIVE - Cause Code: NONE* *Active Call Manager: * *10.10.100**.12, Port Number: 2000* *TCP Link Status: CONNECTED, Profile Identifier: 1* *Reported Max Streams: 6, Reported Max OOS Streams: 0* *Supported Codec: g711ulaw, Maximum Packetization Period: 30* *Supported Codec: g711alaw, Maximum Packetization Period: 30* *Supported Codec: g729ar8, Maximum Packetization Period: 60* *Supported Codec: g729abr8, Maximum Packetization Period: 60* *Supported Codec: g729r8, Maximum Packetization Period: 60* *Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30* *Supported Codec: rfc2833 pass-thru, Maximum Packetization Period: 30* *Supported Codec: inband-dtmf to rfc2833 conversion, Maximum Packetization Period: 30* * * *MTP Oper State: ACTIVE - Cause Code: NONE* *Active Call Manager: * *10.10.100**.12, Port Number: 2000* *TCP Link Status: CONNECTED, Profile Identifier: 3* *Reported Max Streams: 20, Reported Max OOS Streams: 0* *Supported Codec: pass-thru, Maximum Packetization Period: N/A* *Supported Codec: g729r8, Maximum Packetization Period: 60* *Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30* *Supported Codec: rfc2833 pass-thru, Maximum Packetization Period: 30* *Supported Codec: inband-dtmf to rfc2833 conversion, Maximum Packetization Period: 30* *RSVP : ENABLED* MRGL [image: Inline image 1] Can someone tell me what am I doing wrong. Thanks Chris ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com image.png___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Fwd: UCCX Script
Did you run a debug on the script and test what is the error/exception when the call hits the Call Redirect Step? When you run a debug, also check if it is reading the value for the logged in agents against the variable in the script. Regards Gurpreet On Sun, Apr 8, 2012 at 6:07 AM, Chris devsin2...@gmail.com wrote: The attached is screen capture of the icd script and script. Task is to redirect the call to BR1PH2 1002, if there are no agents logged in. I reset the application and script few times. but call still doesn't get redirected to 1002. Can someone have a look at the script and tell where is the mistake. Best Regards Chris ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX failure updating rmcm user on Call manager
Hi Baktha, Do this: 1) Check if the RMCM user on the CM has the correct role assigned, i.e., CTI Enabled. If not, please do so. 2) Make sure some agent phones are associated with the RMCM user on the CM. 3) If point 1 and 2 don't work, then try this: - Reset the username and password for RM user from the CCX Admin page. Go to System Cisco Unified CM Configuration Reset the username and password for RM user. Once it's done, it'll give you a message to restart the CCX Engine, do so. 4) Once done, check if the RM comes back in service. 5) If NO, then make sure Point 1 and 2 still stand true. Let us know. Regards Gurpreet On Sun, Apr 1, 2012 at 8:46 PM, Baktha Muralidharan muralic...@gmail.comwrote: Hi folks I am having trouble integrating UCCX with call manager. I keep getting the error Failed to update rmcm user on Cisco Unified CM when I click on OK on the UCCX Unified CM configuration page. I am not up on UCCX; any hints on which log file might tell me more about the issue? I tried setting the administrator/jtapi/rmjtapi password, to no avail. thanks in advance, /Baktha ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX failure updating rmcm user on Call manager
Hey Baktha, When you run the Fresh Install setup from UCCX the first time, those users are created automatically and the CTI Enabled role is also assigned to them at the same time; no need for manual intervention. However, the steps i suggested was to bring back the RM Subsystem back in service on the CCX if it does not automatically. Let me know if you have more questions. Regards Gurpreet On Mon, Apr 2, 2012 at 6:47 PM, Baktha Muralidharan muralic...@gmail.comwrote: Thanks to all for the tips/suggestions- Does uccx automatically create the rmcm application user or do we need to manually create it? I don't remember having to create it in the past. whenever, the uccx was partially integrated, I used to be able to do the following- - go into uccx and create/complete telephony-group and rmcm (resources, skills etc.) - on UCM, associate users to rmcm application user - configure application/trigger etc. thanks, /Baktha ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Teamadmin access for UCCX7
Still Curious to know: Are you able to access the webpage when you follow this path, Start/Programs/Cisco/Desktop/Admin and then Desktop Administrator/Side A ? - Gurpreet On Fri, Mar 23, 2012 at 10:50 PM, Justin McIntyre justin.mcint...@blackbox.com wrote: Ok so I was finally able to try the steps that you laid out for me. I first tried to do the steps starting at 7 and this did not work. After that I started at step 1 with the environment variable steps and deleting the teamadmin files. This did not work either. I keep getting this error… ** ** *HTTP Status 404 - /login.jsp* -- *type* Status report *message* */login.jsp* *description* *The requested resource (/login.jsp) is not available.* ** ** ** ** Thanks, ** ** Justin McIntyre ** ** -- This email and any files transmitted with it are confidential and are intended for the sole use of the individual to whom they are addressed. Black Box Corporation reserves the right to scan all e-mail traffic for restricted content and to monitor all e-mail in general. If you are not the intended recipient or you have received this email in error, any use, dissemination or forwarding of this email is strictly prohibited. If you have received this email in error, please notify the sender by replying to this email. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Teamadmin access for UCCX7
Worked Offline with Justin. everything is working well now. Regards Gurpreet On Sat, Mar 24, 2012 at 8:55 AM, Justin McIntyre justin.mcint...@blackbox.com wrote: I’m not sure what Desktop Administrator/Side A is but I can access the Admin utility through programsCiscodesktopadmin. ** ** Thanks, ** ** Justin McIntyre Engineer *Mutual Telecom Services Inc.* *a wholly-owned subsidiary of Black Box Corp.* COMM: (434)-946-1562 DSN: (312)-237-1562 CELL: (540)-312-9391 FAX: (434)-946-1510 *Please note new e-mail address* *justin.mcint...@blackbox.com*** * * ** ** ** ** ** ** *From:* Gurpreet Singh Kukreja [mailto:tycoononway1...@gmail.com] *Sent:* Saturday, March 24, 2012 8:51 AM *To:* Justin McIntyre *Cc:* ccie_voice@onlinestudylist.com *Subject:* Re: [OSL | CCIE_Voice] Teamadmin access for UCCX7 ** ** Still Curious to know: Are you able to access the webpage when you follow this path, Start/Programs/Cisco/Desktop/Admin and then Desktop Administrator/Side A ? - Gurpreet On Fri, Mar 23, 2012 at 10:50 PM, Justin McIntyre justin.mcint...@blackbox.com wrote: Ok so I was finally able to try the steps that you laid out for me. I first tried to do the steps starting at 7 and this did not work. After that I started at step 1 with the environment variable steps and deleting the teamadmin files. This did not work either. I keep getting this error… *HTTP Status 404 - /login.jsp* -- *type* Status report *message* */login.jsp* *description* *The requested resource (/login.jsp) is not available.* Thanks, Justin McIntyre ** ** -- This email and any files transmitted with it are confidential and are intended for the sole use of the individual to whom they are addressed. Black Box Corporation reserves the right to scan all e-mail traffic for restricted content and to monitor all e-mail in general. If you are not the intended recipient or you have received this email in error, any use, dissemination or forwarding of this email is strictly prohibited. If you have received this email in error, please notify the sender by replying to this email. ** ** -- No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2114/4890 - Release Date: 03/23/12* *** ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CME customer Background issue
Good to know :) Cheers Gurpreet On Mon, Mar 19, 2012 at 9:48 AM, chase mergenthal cm3_...@hotmail.comwrote: Removing the / after the : fixed it God Almighty... -Chase -- If winners never quit and quitters never win, then who coined the phrase, Quit while you’re still ahead.? -- Date: Mon, 19 Mar 2012 08:15:50 -0400 Subject: Re: [OSL | CCIE_Voice] CME customer Background issue From: tycoononway1...@gmail.com To: cm3_...@hotmail.com Hi Chase, Try this: Remove the (/) from the command, tftp-server flash:/Desktops/320x212x16/List.xml after flash:. Do the same for the other TFTP commands too: Here're the test commands from my lab: tftp-server flash:Desktops/320x196x4/Small-large.png tftp-server flash:Desktops/320x196x4/Voice-large.png tftp-server flash:Desktops/320x196x4/List.xml Let us know how it goes. Regards Gurpreet On Sun, Mar 18, 2012 at 10:27 PM, chase mergenthal cm3_...@hotmail.comwrote: When I try to load the customer background on the 7965 in my lab, i get Selections Unavailable When I run a debug tftp, I get the following: Mar 19 06:22:50.841: TFTP: Server request for port 49607, socket_id 0x4AA812D0 for process 274 Mar 19 06:22:50.845: TFTP: read request from host 192.168.10.26(49607) via Serial0/1/0:0.1 Mar 19 06:22:50.845: TFTP: Looking for Desktops/320x212x16/List.xml Mar 19 06:22:50.845: TFTP: Sending error 1 No such file However, I have the files listed in the tftp-server config... What am I missing? SiteC-RTR#sho run | i tftp tftp-server flash:ringlist.xml tftp-server flash:CTU.raw tftp-server flash:/Desktops/320x212x16/List.xml tftp-server flash:/Desktops/320x212x16/ipxlogo.png tftp-server flash:/Desktops/320x212x16/ipxlogo-tn.png SiteC-RTR# SiteC-RTR#more flash:/Desktops/320x212x16/List.xml CiscoIPPhoneImageList ImageItem Image=TFTP:/Desktops/320x212x16/ipxlogo-tn.png URL=TFTP:/Desktops/320x212x16/ipxlogo.png/ /CiscoIPPhoneImageList SiteC-RTR# 0 Sep 29 2010 19:01:42 Desktops/320x212x16 24 199 Mar 19 2012 06:17:46 Desktops/320x212x16/List.xml 256225 Mar 03 2012 08:06:30 Desktops/320x212x16/voice-large.png 266876 Mar 08 2012 03:46:34 Desktops/320x212x16/ipxlogo.png 272696 Mar 08 2012 03:47:10 Desktops/320x212x16/ipxlogo-tn.png -Chase -- If winners never quit and quitters never win, then who coined the phrase, Quit while you’re still ahead.? ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] MVA probably stupid Q...
Hi Juan, Check the Service Parameters: 1) Enable Mobile Voice Access : Set to True 2) Mobile Voice Access Number: Four digits if four digits coming in to the CCM from the h323 Gateway. 3) Matching Caller ID with Remote Destination: Set to *Complete Match* if the MVA number is a 4 digit number and only 4 are received from the Gateway. Check on the Gateway in CCM and it should be set to receiving 4 digits only. 4) Media Resources MVA Set 4 digit MVA number. 5) Add direct-inward-dial on the pots dial-peer. Regards Gurpreet On Thu, Feb 2, 2012 at 7:10 AM, Juan Lopez lopez.hernandez.j...@gmail.comwrote: Hi all, when setting up MVA, it provides the menu to press 2 or 3, but for some reason, it does not present the option 1 to make an outbound call through UCM. I'm sure I overlooked somethigm but can't find it ... someone willing to throw in some 'nice to have done' ;) to have this option being presented? Greatly appreciated ! Some details if this matters: The RDP etc is being matched (do only have to enter PIN), the RDP's CSS is set to be able to dial anything. On the H323 I translate everythig to 4 digit on the voice port (5XXX): application service cmm http://10.10.210.10:8080/ccmivr/pages/IVRMainpage.vxml dial-peer voice 5999 pots service cmm incoming called-number 5999 no digit-strip dial-peer voice 1000 voip destination-pattern 5...$ voice-class codec 1 voice-class h323 1 session target ipv4:10.10.210.11 incoming called-number . dtmf-relay h245-alphanumeric no vad ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Application server in UCM 7
You can use the Application Server windows in Cisco Unified Communications Manager Administration to maintain associations between the Cisco Unified Communications Manager and off-cluster, external applications, such as Cisco Unity Connection and Cisco Unified Presence, and to synchronize Cisco Unified Communications Manager systems and other applications. http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmcfg/b02apsrv.html HTH Gurpreet On Sun, Jan 29, 2012 at 2:25 PM, donny f f.faraday...@gmail.com wrote: hi all, anyone know why we need setup Application Server in UCM for Unity Connection ? tks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Loading of CUCM7.0 -Publisher
Hi Errol, Although Emanuel has already answered your question, but try and go through the documentation for a better understanding here: Add a New Node to an Existing Cluster: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/install/7_0_1/install/cmins701.html#wp351031 HTH Gurpreet On Wed, Jan 25, 2012 at 5:57 PM, Errol Abrahams eabraham2...@gmail.comwrote: Hi All, What is the correct procedure to install CUCM7-SubscriberI have installed the Publisher which 177.1.10.10 which is fine. But, when I install the Subscriber, it doesnt replicate properly. Shall I, after I installed the Pub, add the name Sub to the Server database and then install the Subscriber...Your feedback is appreciated..thnx. Cheers EA ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] IPX vol1 Lab9a
Hi Jeferson, If you're preparing for your CCIE VOICE Lab attempt, then i think practice it enough so that you remember them by heart. :). It saves a lot of time in lab if you remember them and time is all that matters there.. Since its an open book exam, try and get familiar with the SRND for CM as you can easily find URLs' in there as mentioned by some one earlier in this post. The SRND for CUCM is available for use on the Desktop in the Lab exam with other SRNDs as well. HTH Gurpreet On Tue, Jan 24, 2012 at 9:09 PM, Jeferson Guardia jefers...@gmail.comwrote: IPMA complex, too many steps.. but somehow I feel after practicing for a while I will get used to it. IPX covers well but for some steps, even watching the video, it doesnt take you where you need a piece of specific information to accomplish a task, example: Adding IP Phone Services for IPMA and EM (Extension Mobility) , I know how to create but the URL string I should create, it doesnt mention where to find it or the full string for it. After googling it, I found the URL. Anyone would have a better way to find these URL`s in case in the future I have to deal with adding new IP Phone Services? This was new to me. Thank you all!! -- Jeferson Guardia CCIE #28157 ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] UCCX App Admin Account Question
Hi Josh, When the UCCX is integrated with the CM, it uses an active End user account to be the Application Administrator Account to login into AppAdmin page. When you run the Fresh Install setup for the first time, you use the Default username and password for running this setup. You would not use this username/ password again in normal operations. You'd always use the CM end user account for maintaining operations. There could be scenarios where you might need the Default username/ password in case you need to run this setup again for any reason. Once you run the initial setup and choose the user from the CM end user section, the setup completes. Once the setup completes, from that point onwards you only use the CM End user account you made the Admin. You can again use this username if you need to by setting the CCX system to Fresh Install mode again using the CET tool. You can access the CET tool from within the Windows Server: 1) Click Start Run 2) Type cet or cet.bat 3) A new window pops asking to click Yes/No. Always click NO. 4) Look for the tab on the left hand side of the window which goes by the name, com.cisco.crs.cluster.config.AppAdminSetupConfig. Highlight this tab and it would show either a single entry in case of a standalone setup/ multiple entries in case of an HA setup. 5) Choose the one for the Publisher. You can identify it by looking at the Key Value and it should be 1 for Publisher. Double click on it. 6) Go to the second tab on the new window which come on the screen. 7) Select, FRESH_INSTALL from the dropdown and click apply and OK. Now, launch the AppAdmin page again and you'd be able to use the Default username and password. Keep in mind, the settings which you put in place when you ran through the setup the first time would still be there. So, if you don't mean to change anything, keep clicking NEXT until the setup completes. Once it completes, close the page and once again you'd be able to use the CM End user account to login. HTH Regards Gurpreet On Fri, Jan 27, 2012 at 2:23 PM, Josh Kittle j...@ooglenetworks.com wrote: Question for the group re: UCCX When you install UCCX, You're asked to create an Application Administrator. You use this account to first login to the UCCX system to perform basic configuration. One of these steps is to select call maanger administrators that will be UCCX Administrators. Do you ever use this account again? Once you define call manager accounts as UCCX administrators, this Application Administrator account doesn't seem to work any longer. Is it still there? Can you change the password? When would you need this credential? Thanks guys! Josh ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] IOS Version
Hey Robert, Sorry about that. Here's the correct link https://learningnetwork.cisco.com/docs/DOC-5292 We do know its 12.4T but i'm not certain on the exact one. If you're using 12.4T train, then you should be ok. Regards Gurpreet On Mon, Dec 5, 2011 at 4:03 AM, Robert Schuknecht rschukne...@gmx.dewrote: Hi Gurpreet, ** ** this List is for the old Version 2 of the LAB. I did my preparation with 12.4(20)T or 12.4(22)T something. Unfortunately I do not find the actual List, at the Moment. There is officially stated that they use 12.4T and not 12.4 MainLine. ** ** /Robert ** ** *Von:* ccie_voice-boun...@onlinestudylist.com [mailto: ccie_voice-boun...@onlinestudylist.com] *Im Auftrag von *Gurpreet Singh Kukreja *Gesendet:* Montag, 5. Dezember 2011 07:27 *An:* datucha123 datucha123 *Cc:* ccie_voice@onlinestudylist.com *Betreff:* Re: [OSL | CCIE_Voice] IOS Version ** ** All routers use IOS version 12.4 Main Train http://www.cisco.com/web/learning/le3/ccie/voice/lab_equipment.html - Gurpreet On Sun, Dec 4, 2011 at 3:00 PM, datucha123 datucha123 datucha...@gmail.com wrote: What is the exact IOS version on the Exam? I am using 12.4.(22) T version in my LAB. Is it OK? ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ** ** ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] IOS Version
All routers use IOS version 12.4 Main Train http://www.cisco.com/web/learning/le3/ccie/voice/lab_equipment.html - Gurpreet On Sun, Dec 4, 2011 at 3:00 PM, datucha123 datucha123 datucha...@gmail.comwrote: What is the exact IOS version on the Exam? I am using 12.4.(22) T version in my LAB. Is it OK? ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] DSPFarms for SRST
Hi, You can configure the dspfarms under telephony-service as far as i know but not under call-m-f. Under telephony service, you can use the sdsfarm commands to do so. - Gurpreet On Fri, Dec 2, 2011 at 11:22 AM, datucha123 datucha123 datucha...@gmail.com wrote: Hello, I can configure the Transcoding for CUCME SRST. But as I guess the call-manager-fallback does not support registering the dspfarm profiles. So no Transcoder or any other profile is supported in Traditional SRST. Am I right? ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] H323 GW GK
Hi Ken, On the BR1 router, enter command, no gateway and see if that helps. Regards Gurpreet On Wed, Nov 30, 2011 at 9:52 AM, Ken Wyan kew...@gmail.com wrote: I have this scenario. I want to register BR1 router as h323 gateway to CUCM. In addition HQ Router is configured as a Gatekeeper as well , but I don't want BR1 gateway to register with GK. For that I configure below (on BR1 Router) int xxx h323-gateway voip interface h323-gateway voip bind srcaddr x.x.x.x gateway But I noticed BR1 registers with HQ gatekeeper ( eventhough I didn't configure for it ) How can I configure gatekeeper to reject registration request from BR1? ( I configured GK as per IPExpert BLS solutions) Thanks ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Problem with Multicast MOH from router flash
Hi Rynard, Check the following: 1) When you put the BR1 phone on hold, ssh into your CCM server and run the command, show perf query class Cisco MOH Device and check if it shows Multicast Sessions as 1 which would mean an active multicast session. If the value is 1, then the multicast music is played from the CCM and not the router. 2) For the PSTN Calls, check: a) If the Branch router and the Branch site phones are assigned the correct device pool? b) Max hops on the MOH server should be set to 1. c) Region setting between the MOH region if created and applied on the Device Pool for the MOH server should be G711. d) The MRGL applied on the Branch phones should contain the Multicast MOH server. HTH Regards Gurpreet On Wed, Nov 30, 2011 at 11:12 AM, Rynard Coetzee rynard.coet...@bytes.co.za wrote: Hi guys I have been struggling with this problem for most of the day now ,and I don`t know what else I can check. The MoH works if I call from HQ branch to BR1 ,but when I call from the PSTN to BR1 I get tone on hold. I have the relevant config on my BR1 router Ccm-manager music-on-hold Telephony service Moh music-on-hold.au Multicast moh 239.1.1.1 port 16384 route 10.10.110.2 (loopback) 10.10.201.1 (Voice Int) I also configured separate DP for MOH server in CUCM with a G711 only region. I have the MOH setting on the audio source ,server and MRG set. Another strange thing that I see is when I call from HQ phone to BR1 phone and I put BR1 phone on hold I hear the MOH stream ,but when I do show ccm-manager music-on-hold it shows that there are 0 active multicast sessions ? Any ideas ,because I have run out … ? Regards Rynard ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Multicast MOH with Branch IP Phones
Hey Pradeep, Try this if not done already: 1) Put the Multicast MOH server in a Device Pool named MOH with Region named MOH. 2) All other regions should talk to this MOH region with G711. 3) On the MOH server enabled with Multicast, put the MAX HOP value to 1. 4) Make sure that the BR Gateway is in BR1 or BR2 (whichever is meant to be). 5) The correct Device Pools should be applied on all IP Phones. Hope this Helps. Regards Gurpreet On Sun, Nov 27, 2011 at 8:36 PM, Pradeep Kumar Sharma sonu.netwo...@gmail.com wrote: Hello Experts, I am working on Branch site Multicast MOH example and spoofing the moh from router flash memory. My MOH server inter-region setting is G711 for all branch sites. When placing a PSTN call on hold from a Branch phone, the Moh spoofing is *working* perfectly. When placing a internal branch to branch call on hold, moh is *not working * and i am getting a dead-air. At the same time:- - There is no debug output on the branch router. (debug ccm-manager music-on-hold all) - *show perf query class Cisco MOH Device *on call manager CLI showing *MOHMulticastResourceActive = 1* - ccm-manager music-on-hold applied on the Branch router. - multicast moh 239.1.1.1 port 16384 route #fast ethernet IP # #Loop0 IP# applied on branch router. - Only 1 MOH server in MRGL with Multicast enabled. (max hop = 1) - Multicast routing is disabled on HQ and Branch Site for moh spoofing. Any thought ? -SONU- ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUCM/UCCX Intergration
Hey Randall, First of all, the way to you verify if the CCX is integrated with CUCM is by scrolling to System Control Center under the CCX AppAdmin page and making sure that your CCX server looks IN_SERVICE. If not, you need to find out what component is showing in PARTIAL_SERVICE or OUT_OF_SERVICE. First thing you need to check is if under the Enterprise Parameters, IPCC EXPRESS INSTALLED shows TRUE or FALSE. If it shows TRUE, then the CCM is integrated fine but if it shows False, then you need to get into the CLI for the CM Pub and run the below commands: This will show the status to confirm: run sql select paramname,paramvalue from processconfig where paramname like '%nstalled%' This will change the value to true (T): run sql update processconfig set paramvalue=T where paramname like '%nstalled%' Once done, make sure of the following: If the CM TELEPHONY or the RM JTAPI Subsystems show anything but IN_SERVICE, try the below: 1) Make sure that the RM and JTAPI application users created on the Call Manager have CTI Enabled role assigned to them in Call Manager. 2) Secondly, for the RM Subsystem to be IN SERVICE, you'd need to associate Agent phones with this user. For the CM Telephony to be in service, you'd need to create atleast one RP or CTI Port Group from CCX. 3) If they both show OUT_OF_SERVICE, reset the username and password for these users from CCX. Scroll to, System CM Configuration and reset the username and password for these users. Once Step 3 is executed, restart the CCX Engine on the CCX server and check again if the CCX server shows IN SERVICE. HTH Regards Gurpreet On Sun, Nov 27, 2011 at 1:02 AM, Randall Crumm rrcr...@yahoo.com wrote: HI, I am working on the New Lab 1 UCCX portion. I am suppose to add an UCCX extension to each user page, but the field to add the UCCX exntension is not there. I also did not see a rmjtapi user in CUCM. This is the user in the intergration page on UCCX. Any thoughts? Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] How do look at this file in CUCM CLI
Try this: file view activelog cm/trace/dbl/sdi/ReplicationStatus.2011_11_26_23_12_59.out :) There's another command you can use to check the replication of the cluster: * show perf query class Number of Replicates Created and State of Replication* The output of this command should be the same on all servers which would mean good Replication. A good Replication state is 2 and rest anything means you'd need to fix it. Then there is always the RTMT. HTH - Gurpreet On Sat, Nov 26, 2011 at 6:18 PM, Randall Crumm rrcr...@yahoo.com wrote: HI, How do I look at this? admin:utils dbreplication sta admin:utils dbreplication status This command reads and writes database information from all machines and will take quite some time...please be patient. utils dbreplication status Output is in file cm/trace/dbl/sdi/ReplicationStatus.2011_11_26_23_12_59.out Please use file view activelog cm/trace/dbl/sdi/ReplicationStatus.2011_11_26_23_12_59.out command to see the output admin: thanks, Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUC problems
Hi, Try this: 1) Make sure that under the Voice Mail Profile configuration, Voice Mail Box Mask has a mask of if you're using four digit port numbers. 2) Second, remove all the CSS and partitions if applied on the VM Port Group, the Hunt Pilot the MWIs. Did you pick up Call Manager SDI traces yet? What do you see in them? Does this work fine internally if you dial from an IP Phone registered with the CM? - Gurpreet On Fri, Nov 25, 2011 at 2:21 PM, datucha123 datucha123 datucha...@gmail.com wrote: I have tried to Restart CUC, as I do not have any issues the CUCM DB replication. But still not success :( On Fri, Nov 25, 2011 at 7:40 PM, Edgar Feliz ejzi...@gmail.com wrote: I have had this 2 x and in one I had a DB issue and had to do a db sync restart sub, the other I had to restart the CUC. E On Fri, Nov 25, 2011 at 9:01 AM, datucha123 datucha123 datucha...@gmail.com wrote: As I know, the CUC has the G729 Support as well, So I do not think that the issue is because of Tarsncoder. My local Phones with G729 can leave a voice mail without a problem On Fri, Nov 25, 2011 at 5:17 PM, Ax julian76...@yahoo.com wrote: Hi, I had simila issue,for on-net calls is working fine but for off-net incoming call not so I had to insert an transcoder resource in mrgl of gateway. You can do another test without transcoder but be sure you are using g711 from pstn gateway -- ccm-- ip phone. Ion -- *From:* datucha123 datucha123 datucha...@gmail.com *To:* ccie_voice@onlinestudylist.com *Sent:* Friday, November 25, 2011 12:35 PM *Subject:* [OSL | CCIE_Voice] CUC problems Hello, I have a problem with CUC. When the external (PSTN) caller leaves a VM for CUCM IP phones, the MWI does not lights up, and even the recorded message is not present in the users mailbox. WHile the CUC tells the PSTN caller that the message has been received. But actually, I cannot have it in my Phones inbox, nor the MWI is turned On. Why is it so? ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Dialed Display Number.
Hey Pradeep, I've never used CPTP and have scored well in Dial Plan Section. I always use RP/RL but i also enter *no supplementary-service h225-notify cid-update * on BR1 gateway too. This way, the display on my HQ phones is correct and the calling party number on the Destination phone too. Let me know if you have more questions HTH Regards Gurpreet On Thu, Nov 24, 2011 at 10:32 AM, Pradeep Kumar Sharma sonu.netwo...@gmail.com wrote: Correct, i also apply this command globally. Well the point is, Its very easy to configure TEHO with Called Party Transformation Pattern. But If proctor is expecting to maintain the Called Display number in case of TEHO,i am not suppose to use Called Party Transformation Pattern. because it'll take preference over *no supplementary-service h225-notify cid-update* command or Route Pattern Digit manipulation and change the display number number on the calling phone. So if nothing is mentioned in the lab about display number , we have to take our own decision whether we want to maintain the display number or not. What you guys will recommend, should it go for CPTP Digit manipulation dial plan or RL/RG Digit manipulation Dial plan ? On Thu, Nov 24, 2011 at 6:16 PM, datucha123 datucha123 datucha...@gmail.com wrote: Can we also use the CUCM Service Parameter - Always display dialed digits or not? On Thu, Nov 24, 2011 at 4:39 PM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Yes, I think he means to enter these commands on the gateway to disable sending of H.225 messages with caller-ID updates. You can enter the command on both, under the dial-peer under the global config mode. I do this under the global config mode; *voice service voip* *no supplementary-service h225-notify cid-update* Regards Gurpreet On Thu, Nov 24, 2011 at 3:53 AM, datucha123 datucha123 datucha...@gmail.com wrote: What do you mean under the No Supplementary service? So you mean *no supplementary-service h225-notify cid-update*? On Thu, Nov 24, 2011 at 4:00 AM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi, This depends on what is asked in the Lab. If the lab tells you to display 10 digit number then you do it otherwise you don't. Logically, a user when dials a 7 digit number has no idea where the call is going from. For him, he is dialing a 7 digit #. So ideally, it should always display 7 digit called # in this situation. If nothing is mentioned in lab, i would leave it to 7 digit called #. HTH Regards Gurpreet On Mon, Nov 21, 2011 at 2:00 PM, Pradeep Kumar Sharma sonu.netwo...@gmail.com wrote: Hello Guys, Do we really have to take care of dialed display number on the phone while call is rerouting to the secondary path in CCIE Lab. For Example: HQ phone should be able make Local Calls. If HQ gateway is not available, the call should reroute via BR1 Gateway. HQ local number is : 394-2XXX (+1-212-394-2XXX). While rerouting this call via BR1, we have to prefix this number with 1212 in RL/RG . (91212 in case BR1 is H.323) At this point the dialed display number on the phone will automatically change from 393-2XXX to 12123942XXX or something like that. I know we can take care of it using no supplementary command and route pattern. But my question is , do we really have to worry about this ? -SONU- ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] User Import to Unity Connection from CallManager
Ken, Usually I make all the necessary changes to Voicemail User Template before importing the users into Unity CX unless there are any specific changes asked for a particular user which would need to be carried out separately for that user after the import. I never felt the need to run a sync to update anything after the user import but doing so should not harm anything. Everything works fine for me. I think it's more related to sync any changes if made to users on CUCM. HTH Regards Gurpreet On Thu, Nov 24, 2011 at 1:01 AM, Ken Wyan kew...@gmail.com wrote: Hi Guys, I have a very basic question with manually created users in CUCM. ( *No*AD or LDAP integration) When integrating CUCM with CUC in the exam , is it sufficient to import users from CUCM to CUC or need to Sync users after importing ? I saw in a CCIE video , user import sync both to be done in order. As mentioned in cisco docs , sync is required if any later change is done to CUCM users. Do you normally do both user import user sync both or do import only? Thanks Ken ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Unity VM Box Creation
Hi, Try this: In Unity: 1) Go to Phone System Edit CUCM AXL Servers 2) Enter the Call Manager IP Addresses, then enter the CCM Administrator (AXL USER) username and password. 3) Re-type the correct password on Edit AXL servers. Click on Test. 4) Now try to create Unity user from CUCM End user page. AXL user should have Super User rights. Try restarting the Cisco AXL Web Service in both CUC and CUCM. If the CUCM is integrated with LDAP, try removing LDAP config from the CUCM and try re-adding it into CUCM again. HTH Regards Gurpreet On Thu, Nov 24, 2011 at 3:47 AM, datucha123 datucha123 datucha...@gmail.com wrote: I have tryed that but still not success :( There is still the same error On Thu, Nov 24, 2011 at 2:03 AM, Chris Martin clm.c...@gmail.com wrote: Try removing CCMSysUser and only have your axl admin user in there. If that doesn't work restart your axl web servers on both devices. I just had time to run through it and worked fine for me. When I had both users I got the same error you are. Chris On Wed, Nov 23, 2011 at 3:15 PM, datucha123 datucha123 datucha...@gmail.com wrote: Yes, I have that user admin (Just in my case it is called CCMAdministrator), and this user is also configured in CUC Phone System. But still no success :( On Thu, Nov 24, 2011 at 1:08 AM, Chris Martin clm.c...@gmail.comwrote: Been a while since I tested pushing unity users through CUCM, but I thought you had to set the application user to an axl enabled user that is also set in unity connection phone system. IE: admin. I may be wrong.. Has been a while since I tried that and I don't have access to my lab right now. Chris On Wed, Nov 23, 2011 at 11:20 AM, datucha123 datucha123 datucha...@gmail.com wrote: I am trying to create the Voice Mail Box for the User from the CUCM directly, meaning that I am going into Line configuration and then selecting the Create Voice Mail Box from the upper right corner. But when I choose the User Template (it is visible in CUCM when adding the VM Box) and click SAVE, it gaves me an error: *Unmapped Exception (401)Unauthorized* Thus I have changed the Name in Application Server to IP address, and assigned the CUCM Administrator and CCMSysUser as the Selected Application Users for CUC Server. Also has unset the Voice Mail Box Mask in the VM Profile (as the CUCM 7.0 has BUG related to that). But still I got that error when tryin to add a VM Box from CUCM Device Line configuration. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Unity VM Box Creation
This should also help: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080a98d27.shtml Regards Gurpreet On Thu, Nov 24, 2011 at 11:35 AM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi, Try this: In Unity: 1) Go to Phone System Edit CUCM AXL Servers 2) Enter the Call Manager IP Addresses, then enter the CCM Administrator (AXL USER) username and password. 3) Re-type the correct password on Edit AXL servers. Click on Test. 4) Now try to create Unity user from CUCM End user page. AXL user should have Super User rights. Try restarting the Cisco AXL Web Service in both CUC and CUCM. If the CUCM is integrated with LDAP, try removing LDAP config from the CUCM and try re-adding it into CUCM again. HTH Regards Gurpreet On Thu, Nov 24, 2011 at 3:47 AM, datucha123 datucha123 datucha...@gmail.com wrote: I have tryed that but still not success :( There is still the same error On Thu, Nov 24, 2011 at 2:03 AM, Chris Martin clm.c...@gmail.com wrote: Try removing CCMSysUser and only have your axl admin user in there. If that doesn't work restart your axl web servers on both devices. I just had time to run through it and worked fine for me. When I had both users I got the same error you are. Chris On Wed, Nov 23, 2011 at 3:15 PM, datucha123 datucha123 datucha...@gmail.com wrote: Yes, I have that user admin (Just in my case it is called CCMAdministrator), and this user is also configured in CUC Phone System. But still no success :( On Thu, Nov 24, 2011 at 1:08 AM, Chris Martin clm.c...@gmail.comwrote: Been a while since I tested pushing unity users through CUCM, but I thought you had to set the application user to an axl enabled user that is also set in unity connection phone system. IE: admin. I may be wrong.. Has been a while since I tried that and I don't have access to my lab right now. Chris On Wed, Nov 23, 2011 at 11:20 AM, datucha123 datucha123 datucha...@gmail.com wrote: I am trying to create the Voice Mail Box for the User from the CUCM directly, meaning that I am going into Line configuration and then selecting the Create Voice Mail Box from the upper right corner. But when I choose the User Template (it is visible in CUCM when adding the VM Box) and click SAVE, it gaves me an error: *Unmapped Exception (401)Unauthorized* Thus I have changed the Name in Application Server to IP address, and assigned the CUCM Administrator and CCMSysUser as the Selected Application Users for CUC Server. Also has unset the Voice Mail Box Mask in the VM Profile (as the CUCM 7.0 has BUG related to that). But still I got that error when tryin to add a VM Box from CUCM Device Line configuration. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Unity VM Box Creation
Great :) Glad you did not have to re-image your CUC. Cheers Gurpreet On Thu, Nov 24, 2011 at 11:56 AM, datucha123 datucha123 datucha...@gmail.com wrote: Great document, That doc helped me, and now I am able to add users to CUC from CUCM :) Thanks a lot for you help On Thu, Nov 24, 2011 at 8:45 PM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: This should also help: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080a98d27.shtml Regards Gurpreet On Thu, Nov 24, 2011 at 11:35 AM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hi, Try this: In Unity: 1) Go to Phone System Edit CUCM AXL Servers 2) Enter the Call Manager IP Addresses, then enter the CCM Administrator (AXL USER) username and password. 3) Re-type the correct password on Edit AXL servers. Click on Test. 4) Now try to create Unity user from CUCM End user page. AXL user should have Super User rights. Try restarting the Cisco AXL Web Service in both CUC and CUCM. If the CUCM is integrated with LDAP, try removing LDAP config from the CUCM and try re-adding it into CUCM again. HTH Regards Gurpreet On Thu, Nov 24, 2011 at 3:47 AM, datucha123 datucha123 datucha...@gmail.com wrote: I have tryed that but still not success :( There is still the same error On Thu, Nov 24, 2011 at 2:03 AM, Chris Martin clm.c...@gmail.comwrote: Try removing CCMSysUser and only have your axl admin user in there. If that doesn't work restart your axl web servers on both devices. I just had time to run through it and worked fine for me. When I had both users I got the same error you are. Chris On Wed, Nov 23, 2011 at 3:15 PM, datucha123 datucha123 datucha...@gmail.com wrote: Yes, I have that user admin (Just in my case it is called CCMAdministrator), and this user is also configured in CUC Phone System. But still no success :( On Thu, Nov 24, 2011 at 1:08 AM, Chris Martin clm.c...@gmail.comwrote: Been a while since I tested pushing unity users through CUCM, but I thought you had to set the application user to an axl enabled user that is also set in unity connection phone system. IE: admin. I may be wrong.. Has been a while since I tried that and I don't have access to my lab right now. Chris On Wed, Nov 23, 2011 at 11:20 AM, datucha123 datucha123 datucha...@gmail.com wrote: I am trying to create the Voice Mail Box for the User from the CUCM directly, meaning that I am going into Line configuration and then selecting the Create Voice Mail Box from the upper right corner. But when I choose the User Template (it is visible in CUCM when adding the VM Box) and click SAVE, it gaves me an error: *Unmapped Exception (401)Unauthorized* Thus I have changed the Name in Application Server to IP address, and assigned the CUCM Administrator and CCMSysUser as the Selected Application Users for CUC Server. Also has unset the Voice Mail Box Mask in the VM Profile (as the CUCM 7.0 has BUG related to that). But still I got that error when tryin to add a VM Box from CUCM Device Line configuration. ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Dialed Display Number.
Hi, This depends on what is asked in the Lab. If the lab tells you to display 10 digit number then you do it otherwise you don't. Logically, a user when dials a 7 digit number has no idea where the call is going from. For him, he is dialing a 7 digit #. So ideally, it should always display 7 digit called # in this situation. If nothing is mentioned in lab, i would leave it to 7 digit called #. HTH Regards Gurpreet On Mon, Nov 21, 2011 at 2:00 PM, Pradeep Kumar Sharma sonu.netwo...@gmail.com wrote: Hello Guys, Do we really have to take care of dialed display number on the phone while call is rerouting to the secondary path in CCIE Lab. For Example: HQ phone should be able make Local Calls. If HQ gateway is not available, the call should reroute via BR1 Gateway. HQ local number is : 394-2XXX(+1-212-394-2XXX). While rerouting this call via BR1, we have to prefix this number with 1212 in RL/RG . (91212 in case BR1 is H.323) At this point the dialed display number on the phone will automatically change from 393-2XXX to 12123942XXX or something like that. I know we can take care of it using no supplementary command and route pattern. But my question is , do we really have to worry about this ? -SONU- ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] Import/Export configs
Hi Emanuel, Yes, if i understand your question correctly you're talking about taking a DRF backup of the cluster for CUCM and then perform a restore everytime you start a Lab? Correct me if i'm wrong. Well, my suggestion would be not to do that since actual lab does not give you the Devices (phones) pre-registered, no phones/gateways etc. You've to add the devices yourself. One good reason not to follow this practice is to time your self when you do your labs and see how quickly can you register the phones after assigning vlans and ip address. Nevertheless, if my understanding is correct, then you use the DRF tool to backup the CCM and then restore everytime you want to start the Lab by using SFTP tools like freeftpd or coreftp etc. HTH Regards Gurpreet On Sun, Nov 20, 2011 at 2:51 PM, Emanuel Damasceno aedamasc...@gmail.comwrote: Hello Experts, I finally got all my phones together for my studies (3x7965, 1x7970, 3x7975). I am wondering now if I can actually export the configs of CUCM after I register my phones so I don't have to be adding them every single time I start a lab... Any ideas? *Emanuel Damasceno* ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
