Dear All,
Regarding the Phone view software for controlling the phones, I have few
questions to other study mates who are using Phone View for their
preparation
Can you confirm you if the Application User (Admin User) a End User
(Phone User) account in Call Manager for PhoneView to use is pre configured
for us on the proctor labs CUCM and those do have the following
permissions? is the phone I am trying to control is already associated with
the Phone User account? Is the phone I am trying to control already have
web access enabled?
Admin User
• Standard CCM Server Monitoring
• Standard EM Authentication Proxy Rights
• Standard Tab Sync User
Phone User
• Standard CTI Enabled
• Standard CTI Allow Control of Phones supporting Connected Xfer and conf
Or do I need to do all the above mentioned setup during my session?
Thanks,
Viki
On Thu, Oct 31, 2013 at 2:44 PM, Vignesh Sethuraman
sethuvign...@gmail.comwrote:
Hello Experts,
I am trying to use Phone view (lab edition) software to control my Lab
phones. I can see registered phones on the Phone view but when dial any
extension from any of the registered phones, for example 5001, I see
message at the bottom on the activity log stating Command (Key:KeyPad5)
sent to device (SEPMAC of my Phone) using thread (3) with response failure
.
I tried to contact the Unified support team on this issue but I have not
received any response from the support team for last 1 month.
If any of you have experienced this issue, please guide me to resolve this.
Thanks,
Vignesh
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