Re: [OSL | CCIE_Voice] WB 2 Lab 2 UCCX questions
Randall, 1. I am trying to get music-on-hold to work when the caller is in queue. Couldn't you use the Call Hold step, followed by wait time of 15s, and then Call UnHold? 2. It also says to play the in queue prompt every 15 seconds, and if the call is in queue over 60 seconds terminate it. I think this means play prompt 4 times and them terminiate call or does it mean play prompt 3 times and terminiate at 4th delay. I read this as MoH/Prompt Playout every 15s for 60s. So, that is 4x. It is odd though because if you follow the instructions exactly then on the final play out you have: Music-Please wait followed by Number not available. I think it is better to play the Please wait prompt followed by music. In that arrangement you don't confuse callers. BUT this is the lab, not real life so following the language of the question I would do something like this: Set LoopCnt=0 :Queue_Loop if (LoopCnt 3) true: GoTo Give_it_Up false: Call Hold Wait 15s Call UnHold Play Prompt LoopCnt++ GoTo Queue_Loop :Give_it_Up Play Prompt SorryWeAreUnprofessional-CallBack.wav 3. I do not see where I can download the WB 2 .aef scripts. Can someone help me with this? Good question. I just downloaded the .zip file from ipExpert and it doesn't have an .aef for Lab 2. It has 6,7,8,9, and 10. -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla On Sep 22, 2012, at 7:47 PM, Randall Crumm wrote: Hello, 1. I am trying to get music-on-hold to work when the caller is in queue. I am able to make the ringback work. Any suggestions? I looked at the DSG and it does not seem to address the MOH in queue. 2. It also says to play the in queue prompt every 15 seconds, and if the call is in queue over 60 seconds terminate it. I think this means play prompt 4 times and them terminiate call or does it mean play prompt 3 times and terminiate at 4th delay. 3. I do not see where I can download the WB 2 .aef scripts. Can someone help me with this? Have a great day! Thanks, Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] WB 2 Lab 2 UCCX questions
Thanks Bill, That what i was suppose to do. I just didn't have the example .aef file. I saw that on the other labs. Have a great day! Thanks, Randall From: William Bell b...@ucguerrilla.com To: Randall Crumm rrcr...@yahoo.com Cc: Online Study ccie_voice@onlinestudylist.com Sent: Sunday, September 23, 2012 8:32 AM Subject: Re: [OSL | CCIE_Voice] WB 2 Lab 2 UCCX questions Randall, 1. I am trying to get music-on-hold to work when the caller is in queue. Couldn't you use the Call Hold step, followed by wait time of 15s, and then Call UnHold? 2. It also says to play the in queue prompt every 15 seconds, and if the call is in queue over 60 seconds terminate it. I think this means play prompt 4 times and them terminiate call or does it mean play prompt 3 times and terminiate at 4th delay. I read this as MoH/Prompt Playout every 15s for 60s. So, that is 4x. It is odd though because if you follow the instructions exactly then on the final play out you have: Music-Please wait followed by Number not available. I think it is better to play the Please wait prompt followed by music. In that arrangement you don't confuse callers. BUT this is the lab, not real life so following the language of the question I would do something like this: Set LoopCnt=0 :Queue_Loop if (LoopCnt 3) true: GoTo Give_it_Up false: Call Hold Wait 15s Call UnHold Play Prompt LoopCnt++ GoTo Queue_Loop :Give_it_Up Play Prompt SorryWeAreUnprofessional-CallBack.wav 3. I do not see where I can download the WB 2 .aef scripts. Can someone help me with this? Good question. I just downloaded the .zip file from ipExpert and it doesn't have an .aef for Lab 2. It has 6,7,8,9, and 10. -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla On Sep 22, 2012, at 7:47 PM, Randall Crumm wrote: Hello, 1. I am trying to get music-on-hold to work when the caller is in queue. I am able to make the ringback work. Any suggestions? I looked at the DSG and it does not seem to address the MOH in queue. 2. It also says to play the in queue prompt every 15 seconds, and if the call is in queue over 60 seconds terminate it. I think this means play prompt 4 times and them terminiate call or does it mean play prompt 3 times and terminiate at 4th delay. 3. I do not see where I can download the WB 2 .aef scripts. Can someone help me with this? Have a great day! Thanks, Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
[OSL | CCIE_Voice] WB 2 Lab 2 UCCX questions
Hello, 1. I am trying to get music-on-hold to work when the caller is in queue. I am able to make the ringback work. Any suggestions? I looked at the DSG and it does not seem to address the MOH in queue. 2. It also says to play the in queue prompt every 15 seconds, and if the call is in queue over 60 seconds terminate it. I think this means play prompt 4 times and them terminiate call or does it mean play prompt 3 times and terminiate at 4th delay. 3. I do not see where I can download the WB 2 .aef scripts. Can someone help me with this? Have a great day! Thanks, Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
