Re: [c-nsp] TAC hits a new record level of aggravation...
On Sat, Feb 1, 2014 at 12:41 PM, Chris Marget ch...@marget.com wrote: I tried two operating systems and four browsers yesterday. I couldn't upload files that were just a few hundred KB. That was on Friday. Nothing has changed on my end (hardware/software/network), but I'm able to upload files just fine today. ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
Hi Chris / All, Thanks for alerting us to this problem. The Support Case Manager team put a fix (we hope) in this weekend. Glad it is now working for you. Sincerely, David. On 2/3/2014 10:12 AM, Chris Marget wrote: On Sat, Feb 1, 2014 at 12:41 PM, Chris Marget ch...@marget.com wrote: I tried two operating systems and four browsers yesterday. I couldn't upload files that were just a few hundred KB. That was on Friday. Nothing has changed on my end (hardware/software/network), but I'm able to upload files just fine today. ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
Hi list, FYI, Support Case Manager now shows this message: UPDATE:Sharing Files with TAC via FTP Please be aware that using Support Case Manager's 'Attach Files' feature is the preferred method to share files with TAC by uploading files directly to your support case. However, if you use the alternate FTP method to attach files to your support case, please note the upload directory has changed from ftp.cisco.com/incoming to ftp.cisco.com/incoming/TAC. With a link to: http://www.cisco.com/web/about/security/intelligence/01_12_TAC_Uploads.html So FTP is still a last resort option. Regards, Lukas ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
You can also e-mail stuff to att...@cisco.com as long as the case (C3) number is in the subject line. - Jared On Feb 3, 2014, at 10:30 AM, David White, Jr. (dwhitejr) dwhit...@cisco.com wrote: Hi Chris / All, Thanks for alerting us to this problem. The Support Case Manager team put a fix (we hope) in this weekend. Glad it is now working for you. Sincerely, David. On 2/3/2014 10:12 AM, Chris Marget wrote: On Sat, Feb 1, 2014 at 12:41 PM, Chris Marget ch...@marget.com wrote: I tried two operating systems and four browsers yesterday. I couldn't upload files that were just a few hundred KB. That was on Friday. Nothing has changed on my end (hardware/software/network), but I'm able to upload files just fine today. ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On Sat, 1 Feb 2014, Mike Hale wrote: I was having weird issues but realized that it was because the file was too big. Not that there was an error message to that effect or anything. Along the file too big line, is it really necessary for a show tech from a Nexus 7000 to be ~40 MB *compressed*? jms On Feb 1, 2014 6:59 AM, Pavel Skovajsa pavel.skova...@gmail.com wrote: Resurrecting this thread, Is any of you having issues uploading file attachments to TAC cases using the http java page? Somehow nobody in our org can upload anything - we have latest Firefox, latest Java from Sun, still after clicking the Submit button in the file upload window nothing happens. Regards, -pavel skovajsa On Thu, Nov 7, 2013 at 12:13 PM, Antonio Soares amsoa...@netcabo.pt wrote: Another tool that is a nightmare. The new bug search tool: it hangs my IE 9, my FF 25, ... This is what FF tells me: A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. Script: https://tools.cisco.com/bugsearch/resources-2.0.5/js/jquery-1.8.2.js:624 Java, JavaScript, etc, why do we need that ? Regards, Antonio Soares, CCIE #18473 (RS/SP) amsoa...@netcabo.pt http://www.ccie18473.net -Original Message- From: cisco-nsp [mailto:cisco-nsp-boun...@puck.nether.net] On Behalf Of Justin M. Streiner Sent: domingo, 3 de Novembro de 2013 14:35 To: cisco-nsp@puck.nether.net Subject: Re: [c-nsp] TAC hits a new record level of aggravation... On Sun, 3 Nov 2013, Jeff Kell wrote: Customer support died a decade ago. For the front-end stuff, sure. To be fair, and to give credit where credit is due, I have dealt with some TAC engineers who have been incredibly helpful, professional, and responsive. For the things I generally reach out to TAC for, it seems like the level of response I've gotten recently has improved a bit from, say, two years ago. jms ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
Resurrecting this thread, Is any of you having issues uploading file attachments to TAC cases using the http java page? Somehow nobody in our org can upload anything - we have latest Firefox, latest Java from Sun, still after clicking the Submit button in the file upload window nothing happens. Regards, -pavel skovajsa On Thu, Nov 7, 2013 at 12:13 PM, Antonio Soares amsoa...@netcabo.pt wrote: Another tool that is a nightmare. The new bug search tool: it hangs my IE 9, my FF 25, ... This is what FF tells me: A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. Script: https://tools.cisco.com/bugsearch/resources-2.0.5/js/jquery-1.8.2.js:624; Java, JavaScript, etc, why do we need that ? Regards, Antonio Soares, CCIE #18473 (RS/SP) amsoa...@netcabo.pt http://www.ccie18473.net -Original Message- From: cisco-nsp [mailto:cisco-nsp-boun...@puck.nether.net] On Behalf Of Justin M. Streiner Sent: domingo, 3 de Novembro de 2013 14:35 To: cisco-nsp@puck.nether.net Subject: Re: [c-nsp] TAC hits a new record level of aggravation... On Sun, 3 Nov 2013, Jeff Kell wrote: Customer support died a decade ago. For the front-end stuff, sure. To be fair, and to give credit where credit is due, I have dealt with some TAC engineers who have been incredibly helpful, professional, and responsive. For the things I generally reach out to TAC for, it seems like the level of response I've gotten recently has improved a bit from, say, two years ago. jms ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
I was having weird issues but realized that it was because the file was too big. Not that there was an error message to that effect or anything. On Feb 1, 2014 6:59 AM, Pavel Skovajsa pavel.skova...@gmail.com wrote: Resurrecting this thread, Is any of you having issues uploading file attachments to TAC cases using the http java page? Somehow nobody in our org can upload anything - we have latest Firefox, latest Java from Sun, still after clicking the Submit button in the file upload window nothing happens. Regards, -pavel skovajsa On Thu, Nov 7, 2013 at 12:13 PM, Antonio Soares amsoa...@netcabo.pt wrote: Another tool that is a nightmare. The new bug search tool: it hangs my IE 9, my FF 25, ... This is what FF tells me: A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. Script: https://tools.cisco.com/bugsearch/resources-2.0.5/js/jquery-1.8.2.js:624 Java, JavaScript, etc, why do we need that ? Regards, Antonio Soares, CCIE #18473 (RS/SP) amsoa...@netcabo.pt http://www.ccie18473.net -Original Message- From: cisco-nsp [mailto:cisco-nsp-boun...@puck.nether.net] On Behalf Of Justin M. Streiner Sent: domingo, 3 de Novembro de 2013 14:35 To: cisco-nsp@puck.nether.net Subject: Re: [c-nsp] TAC hits a new record level of aggravation... On Sun, 3 Nov 2013, Jeff Kell wrote: Customer support died a decade ago. For the front-end stuff, sure. To be fair, and to give credit where credit is due, I have dealt with some TAC engineers who have been incredibly helpful, professional, and responsive. For the things I generally reach out to TAC for, it seems like the level of response I've gotten recently has improved a bit from, say, two years ago. jms ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
Yes, I have run into this over and over during this last week. I ended up emailing the files due to the issues. I also had problems with the HTTP upload as well. -jeff On Feb 1, 2014, at 9:54 AM, Pavel Skovajsa pavel.skova...@gmail.com wrote: Resurrecting this thread, Is any of you having issues uploading file attachments to TAC cases using the http java page? Somehow nobody in our org can upload anything - we have latest Firefox, latest Java from Sun, still after clicking the Submit button in the file upload window nothing happens. Regards, -pavel skovajsa On Thu, Nov 7, 2013 at 12:13 PM, Antonio Soares amsoa...@netcabo.pt wrote: Another tool that is a nightmare. The new bug search tool: it hangs my IE 9, my FF 25, ... This is what FF tells me: A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. Script: https://tools.cisco.com/bugsearch/resources-2.0.5/js/jquery-1.8.2.js:624; Java, JavaScript, etc, why do we need that ? Regards, Antonio Soares, CCIE #18473 (RS/SP) amsoa...@netcabo.pt http://www.ccie18473.net -Original Message- From: cisco-nsp [mailto:cisco-nsp-boun...@puck.nether.net] On Behalf Of Justin M. Streiner Sent: domingo, 3 de Novembro de 2013 14:35 To: cisco-nsp@puck.nether.net Subject: Re: [c-nsp] TAC hits a new record level of aggravation... On Sun, 3 Nov 2013, Jeff Kell wrote: Customer support died a decade ago. For the front-end stuff, sure. To be fair, and to give credit where credit is due, I have dealt with some TAC engineers who have been incredibly helpful, professional, and responsive. For the things I generally reach out to TAC for, it seems like the level of response I've gotten recently has improved a bit from, say, two years ago. jms ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
I tried two operating systems and four browsers yesterday. I couldn't upload files that were just a few hundred KB. /chris On Sat, Feb 1, 2014 at 9:54 AM, Pavel Skovajsa pavel.skova...@gmail.comwrote: Resurrecting this thread, Is any of you having issues uploading file attachments to TAC cases using the http java page? Somehow nobody in our org can upload anything - we have latest Firefox, latest Java from Sun, still after clicking the Submit button in the file upload window nothing happens. Regards, -pavel skovajsa On Thu, Nov 7, 2013 at 12:13 PM, Antonio Soares amsoa...@netcabo.pt wrote: Another tool that is a nightmare. The new bug search tool: it hangs my IE 9, my FF 25, ... This is what FF tells me: A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. Script: https://tools.cisco.com/bugsearch/resources-2.0.5/js/jquery-1.8.2.js:624 Java, JavaScript, etc, why do we need that ? Regards, Antonio Soares, CCIE #18473 (RS/SP) amsoa...@netcabo.pt http://www.ccie18473.net -Original Message- From: cisco-nsp [mailto:cisco-nsp-boun...@puck.nether.net] On Behalf Of Justin M. Streiner Sent: domingo, 3 de Novembro de 2013 14:35 To: cisco-nsp@puck.nether.net Subject: Re: [c-nsp] TAC hits a new record level of aggravation... On Sun, 3 Nov 2013, Jeff Kell wrote: Customer support died a decade ago. For the front-end stuff, sure. To be fair, and to give credit where credit is due, I have dealt with some TAC engineers who have been incredibly helpful, professional, and responsive. For the things I generally reach out to TAC for, it seems like the level of response I've gotten recently has improved a bit from, say, two years ago. jms ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
Could we petition for an HTML 1.0, old-school, no-javascript, no Java apps, alternative TAC site? Then look at the usage statistics between the two? :) And bring back ftp.cisco.com :) Jeff On 2/1/2014 12:41 PM, Chris Marget wrote: I tried two operating systems and four browsers yesterday. I couldn't upload files that were just a few hundred KB. /chris On Sat, Feb 1, 2014 at 9:54 AM, Pavel Skovajsa pavel.skova...@gmail.comwrote: Resurrecting this thread, Is any of you having issues uploading file attachments to TAC cases using the http java page? Somehow nobody in our org can upload anything - we have latest Firefox, latest Java from Sun, still after clicking the Submit button in the file upload window nothing happens. Regards, -pavel skovajsa On Thu, Nov 7, 2013 at 12:13 PM, Antonio Soares amsoa...@netcabo.pt wrote: Another tool that is a nightmare. The new bug search tool: it hangs my IE 9, my FF 25, ... This is what FF tells me: A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. Script: https://tools.cisco.com/bugsearch/resources-2.0.5/js/jquery-1.8.2.js:624 Java, JavaScript, etc, why do we need that ? Regards, Antonio Soares, CCIE #18473 (RS/SP) amsoa...@netcabo.pt http://www.ccie18473.net -Original Message- From: cisco-nsp [mailto:cisco-nsp-boun...@puck.nether.net] On Behalf Of Justin M. Streiner Sent: domingo, 3 de Novembro de 2013 14:35 To: cisco-nsp@puck.nether.net Subject: Re: [c-nsp] TAC hits a new record level of aggravation... On Sun, 3 Nov 2013, Jeff Kell wrote: Customer support died a decade ago. For the front-end stuff, sure. To be fair, and to give credit where credit is due, I have dealt with some TAC engineers who have been incredibly helpful, professional, and responsive. For the things I generally reach out to TAC for, it seems like the level of response I've gotten recently has improved a bit from, say, two years ago. jms ___ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On 02/01/2014 09:46 AM, Jeff Kell wrote: Could we petition for an HTML 1.0, old-school, no-javascript, no Java apps, alternative TAC site? Add an explicit no JavaScript to the mix and I sign. :) ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
Another tool that is a nightmare. The new bug search tool: it hangs my IE 9, my FF 25, ... This is what FF tells me: A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. Script: https://tools.cisco.com/bugsearch/resources-2.0.5/js/jquery-1.8.2.js:624; Java, JavaScript, etc, why do we need that ? Regards, Antonio Soares, CCIE #18473 (RS/SP) amsoa...@netcabo.pt http://www.ccie18473.net -Original Message- From: cisco-nsp [mailto:cisco-nsp-boun...@puck.nether.net] On Behalf Of Justin M. Streiner Sent: domingo, 3 de Novembro de 2013 14:35 To: cisco-nsp@puck.nether.net Subject: Re: [c-nsp] TAC hits a new record level of aggravation... On Sun, 3 Nov 2013, Jeff Kell wrote: Customer support died a decade ago. For the front-end stuff, sure. To be fair, and to give credit where credit is due, I have dealt with some TAC engineers who have been incredibly helpful, professional, and responsive. For the things I generally reach out to TAC for, it seems like the level of response I've gotten recently has improved a bit from, say, two years ago. jms ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On 11/3/13, 6:31 AM, Justin M. Streiner wrote: That's a shame. I don't understand the need to replace something that worked reliably with something that doesn't solely because it's 'sexy' (no, really, it isn't...) or web-2.0-y. Because you can't ever be done therefore it needs a rewrite into the cool new thing. Except Cisco's web team is somewhat behind; they're on Java applets right now. Give them another 5-10 years to discover jQuery. ~Seth ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On Mon, 4 Nov 2013, Seth Mattinen wrote: Because you can't ever be done therefore it needs a rewrite into the cool new thing. Except Cisco's web team is somewhat behind; they're on Java applets right now. Give them another 5-10 years to discover jQuery. And the cool new thing will never be 'done' either. Perpetual development is often a bad thing because it leads to loss of focus, scope creep, and lots of other buzzwords that generally have a negative connotation. Cisco's marketing group having a bunch of 'innovators' they need to keep busy, and Cisco's web team having a bunch of developers that they need to keep busy is not a valid reason to innovate for innovation's sake. If Java is needed just to get basic communication between the TAC and myself (open cases, update cases, research contracts, download software, look up bug IDs, etc) working, they're doing it wrong. All of those things are possible without having to add another layer of bloat to the stack. jms ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On Nov 4, 2013, at 5:56 PM, Justin M. Streiner wrote: On Mon, 4 Nov 2013, Seth Mattinen wrote: Because you can't ever be done therefore it needs a rewrite into the cool new thing. Except Cisco's web team is somewhat behind; they're on Java applets right now. Give them another 5-10 years to discover jQuery. And the cool new thing will never be 'done' either. Perpetual development is often a bad thing because it leads to loss of focus, scope creep, and lots of other buzzwords that generally have a negative connotation. Cisco's marketing group having a bunch of 'innovators' they need to keep busy, and Cisco's web team having a bunch of developers that they need to keep busy is not a valid reason to innovate for innovation's sake. If Java is needed just to get basic communication between the TAC and myself (open cases, update cases, research contracts, download software, look up bug IDs, etc) working, they're doing it wrong. All of those things are possible without having to add another layer of bloat to the stack. What strikes me as incredibly odd about making this java-centric is that after the rash of java plugin vulnerabilities I have to imagine many corporate environments have completely rolled out a desktop policy that nukes the java browser plugin from orbit. How many support customers must there be in a position where they simply cannot access TAC due to this change? What are they doing, bringing in a laptop from home and opening cases at the nearest Starbucks? C jms ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On Tuesday, November 05, 2013 12:56:27 AM Justin M. Streiner wrote: And the cool new thing will never be 'done' either. Perpetual development is often a bad thing because it leads to loss of focus, scope creep, and lots of other buzzwords that generally have a negative connotation. Cisco's marketing group having a bunch of 'innovators' they need to keep busy, and Cisco's web team having a bunch of developers that they need to keep busy is not a valid reason to innovate for innovation's sake. +1. Mark. signature.asc Description: This is a digitally signed message part. ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On 11/3/2013 1:41 AM, Dobbins, Roland wrote: On Nov 3, 2013, at 12:08 PM, Jeff Kell jeff-k...@utc.edu wrote: If enough of us complain... maybe. Plenty of people inside and outside of Cisco have complained vociferously, to no avail. It's unlikely to change. Maybe we should all go back to the phone call interface. Will probably get Bangalore, but who knows. Refuse the web garbage :) Or email? Make them call you? Again... Bangalore... oh well... Customer support died a decade ago. Jeff ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On Sunday, November 03, 2013 07:28:18 AM John Neiberger wrote: It was in beta for months before they released it publicly. I think the current version is vastly better than when I first saw it. But I guess they didn't have any Mac users in the beta. :) Of course, no one at Cisco uses a Mac :-). Mark. signature.asc Description: This is a digitally signed message part. ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On Sunday, November 03, 2013 07:52:33 AM Jeff Kell wrote: Maybe we should all go back to the phone call interface. Will probably get Bangalore, but who knows. Refuse the web garbage :) Make every case a Priority 1 case (call if you the description command on your CLI fails, as a P1 log) - maybe they'll get the point (probably not). Mark. signature.asc Description: This is a digitally signed message part. ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
Hi, On Sat, Nov 02, 2013 at 09:20:07PM -0600, Alex Presse wrote: It's the new java update - unsigned code gets user verification windows. Cisco (and everybody else) will need to update all their java delivered user interfaces to avoid this annoyance. Why on earth does enter information for opening a TAC case need *Java* anyway? gert -- //www.muc.de/~gert/ Gert Doering - Munich, Germany g...@greenie.muc.de fax: +49-89-35655025g...@net.informatik.tu-muenchen.de pgpf0UHr_oPUE.pgp Description: PGP signature ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
I thought that by clicking each warning it was just a hidden way to authorize Obama to spy your network issue LMAO ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
It's not just the TAC tool that has been suck-ified. The replacement for the dynamic configuration tool sucks. Tried it a few days ago, first thing it asks for is a whole bunch of customer info. I just wanted to verify if there is a non-EOS OC-3 POS that would work with a 6500. Painful. Today it crashes when I find what I think is the right link. Then the replacement for Software Advisor is Software Research. It takes looking around to find that Research doesn't cover many devices, and you eventually find a link to the old software advisor. Chuck -Original Message- From: cisco-nsp [mailto:cisco-nsp-boun...@puck.nether.net] On Behalf Of Mark Tinka Sent: Sunday, November 03, 2013 1:09 AM To: cisco-nsp@puck.nether.net Subject: Re: [c-nsp] TAC hits a new record level of aggravation... On Sunday, November 03, 2013 07:52:33 AM Jeff Kell wrote: Maybe we should all go back to the phone call interface. Will probably get Bangalore, but who knows. Refuse the web garbage :) Make every case a Priority 1 case (call if you the description command on your CLI fails, as a P1 log) - maybe they'll get the point (probably not). Mark. ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On 11/3/2013 7:46 AM, Chuck Church wrote: It's not just the TAC tool that has been suck-ified. The replacement for the dynamic configuration tool sucks. Tried it a few days ago, first thing it asks for is a whole bunch of customer info. I just wanted to verify if there is a non-EOS OC-3 POS that would work with a 6500. Painful. Today it crashes when I find what I think is the right link. Then the replacement for Software Advisor is Software Research. It takes looking around to find that Research doesn't cover many devices, and you eventually find a link to the old software advisor. My colleague in our data center systems group was working on a UCS configuration, and the page was kicking out some blocks on our TippingPoint because of some ungodly obfuscated javascript, and I had to apply an exception to let him load the tool. I wish//I had kept a copy of the page source element that was triggering it... it was a real WTF?? moment. Jeff ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On Sun, 3 Nov 2013, Dobbins, Roland wrote: On Nov 3, 2013, at 7:29 AM, Justin M. Streiner strei...@cluebyfour.org wrote: It would be great if Cisco focus-group tested these 'enhancements' before rolling them out, and knock it off with the Java nonsense. They've been going in this direction for the last 10 years - it's doubtful that anything's going to change. That's a shame. I don't understand the need to replace something that worked reliably with something that doesn't solely because it's 'sexy' (no, really, it isn't...) or web-2.0-y. jms ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On Sun, 3 Nov 2013, Jeff Kell wrote: Customer support died a decade ago. For the front-end stuff, sure. To be fair, and to give credit where credit is due, I have dealt with some TAC engineers who have been incredibly helpful, professional, and responsive. For the things I generally reach out to TAC for, it seems like the level of response I've gotten recently has improved a bit from, say, two years ago. jms ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
[c-nsp] TAC hits a new record level of aggravation...
I had the opportunity to open a TAC case last week... and was greeted by the new website... I use Firefox with NoScript, Ghostery, AdBlock, and some other plugins that require their own unique whitelisting to get cisco.com to work at all, and even more if you need to login to anything. I have the most current Java 1.7 installed as of the last round of updates. So... going to open a TAC case... I'm presented by at least four (maybe five?) Java permissions warnings/windows asking me if they can run. I bear with this, enter a case, and everything I carefully formatted and pasted into the case was compressed down into a block of continuous text, forget my newlines, everything crammed into one piece. I submit the case, and more Java permissions windows. I go to review the case... still MORE permissions windows. Of course I have to go upload a show tech (first request for any case)... and STILL MORE permissions windows. THIS IS RIDICULOUS !!! Anyone else had the pleasure of hitting the new case management site? I have NEVER experienced such a technical challenge such as that presented by the TAC website... I also now get Java warnings/permissions windows for ASDM for ASA, ASDM for FWSM, oh the list just keeps on growing for this Java crap. Jeff ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
Have you try using MS Explorer? Sent from my iPhone On 2013/11/03, at 7:53, Jeff Kell jeff-k...@utc.edu wrote: I had the opportunity to open a TAC case last week... and was greeted by the new website... I use Firefox with NoScript, Ghostery, AdBlock, and some other plugins that require their own unique whitelisting to get cisco.com to work at all, and even more if you need to login to anything. I have the most current Java 1.7 installed as of the last round of updates. So... going to open a TAC case... I'm presented by at least four (maybe five?) Java permissions warnings/windows asking me if they can run. I bear with this, enter a case, and everything I carefully formatted and pasted into the case was compressed down into a block of continuous text, forget my newlines, everything crammed into one piece. I submit the case, and more Java permissions windows. I go to review the case... still MORE permissions windows. Of course I have to go upload a show tech (first request for any case)... and STILL MORE permissions windows. THIS IS RIDICULOUS !!! Anyone else had the pleasure of hitting the new case management site? I have NEVER experienced such a technical challenge such as that presented by the TAC website... I also now get Java warnings/permissions windows for ASDM for ASA, ASDM for FWSM, oh the list just keeps on growing for this Java crap. Jeff ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
So Cisco is now sleeping with Microsoft? The human network suddenly requires Internet Explorer? And specific Java for the Oracle contingent? Years ago, it just worked. Might not have been HTML5 or Ajax or Web2.0 but the damned thing worked. Everytime. Jeff On 11/2/2013 9:23 PM, Engel wrote: Have you try using MS Explorer? Sent from my iPhone On 2013/11/03, at 7:53, Jeff Kell jeff-k...@utc.edu wrote: I had the opportunity to open a TAC case last week... and was greeted by the new website... I use Firefox with NoScript, Ghostery, AdBlock, and some other plugins that require their own unique whitelisting to get cisco.com to work at all, and even more if you need to login to anything. I have the most current Java 1.7 installed as of the last round of updates. So... going to open a TAC case... I'm presented by at least four (maybe five?) Java permissions warnings/windows asking me if they can run. I bear with this, enter a case, and everything I carefully formatted and pasted into the case was compressed down into a block of continuous text, forget my newlines, everything crammed into one piece. I submit the case, and more Java permissions windows. I go to review the case... still MORE permissions windows. Of course I have to go upload a show tech (first request for any case)... and STILL MORE permissions windows. THIS IS RIDICULOUS !!! Anyone else had the pleasure of hitting the new case management site? I have NEVER experienced such a technical challenge such as that presented by the TAC website... I also now get Java warnings/permissions windows for ASDM for ASA, ASDM for FWSM, oh the list just keeps on growing for this Java crap. Jeff ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
Also make sure you use IE6, because apparently thats what most users prefer. Those pesky newer version and non MS browsers can be a real heachache. :) On Sat, Nov 2, 2013 at 9:23 PM, Engel engel.lab...@gmail.com wrote: Have you try using MS Explorer? Sent from my iPhone On 2013/11/03, at 7:53, Jeff Kell jeff-k...@utc.edu wrote: I had the opportunity to open a TAC case last week... and was greeted by the new website... I use Firefox with NoScript, Ghostery, AdBlock, and some other plugins that require their own unique whitelisting to get cisco.com to work at all, and even more if you need to login to anything. I have the most current Java 1.7 installed as of the last round of updates. So... going to open a TAC case... I'm presented by at least four (maybe five?) Java permissions warnings/windows asking me if they can run. I bear with this, enter a case, and everything I carefully formatted and pasted into the case was compressed down into a block of continuous text, forget my newlines, everything crammed into one piece. I submit the case, and more Java permissions windows. I go to review the case... still MORE permissions windows. Of course I have to go upload a show tech (first request for any case)... and STILL MORE permissions windows. THIS IS RIDICULOUS !!! Anyone else had the pleasure of hitting the new case management site? I have NEVER experienced such a technical challenge such as that presented by the TAC website... I also now get Java warnings/permissions windows for ASDM for ASA, ASDM for FWSM, oh the list just keeps on growing for this Java crap. Jeff ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On Sat, 2013-11-02 at 21:37 -0400, Jeff Kell wrote: So Cisco is now sleeping with Microsoft? When I read the original post it seemed to me that Cisco sure as you know what wanted you to use a Windows box to access their T.A.C. site. I really hope I am wrong because I will never use Windows, and maybe not Cisco again. I hope you could get assistance from the TAC with only having to jump through the hoops you did. Sincerely, Richard ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
It's the new java update - unsigned code gets user verification windows. Cisco (and everybody else) will need to update all their java delivered user interfaces to avoid this annoyance. Sent from mobile; please excuse brevity typos. On Nov 2, 2013, at 19:46, chris tknch...@gmail.com wrote: Also make sure you use IE6, because apparently thats what most users prefer. Those pesky newer version and non MS browsers can be a real heachache. :) On Sat, Nov 2, 2013 at 9:23 PM, Engel engel.lab...@gmail.com wrote: Have you try using MS Explorer? Sent from my iPhone On 2013/11/03, at 7:53, Jeff Kell jeff-k...@utc.edu wrote: I had the opportunity to open a TAC case last week... and was greeted by the new website... I use Firefox with NoScript, Ghostery, AdBlock, and some other plugins that require their own unique whitelisting to get cisco.com to work at all, and even more if you need to login to anything. I have the most current Java 1.7 installed as of the last round of updates. So... going to open a TAC case... I'm presented by at least four (maybe five?) Java permissions warnings/windows asking me if they can run. I bear with this, enter a case, and everything I carefully formatted and pasted into the case was compressed down into a block of continuous text, forget my newlines, everything crammed into one piece. I submit the case, and more Java permissions windows. I go to review the case... still MORE permissions windows. Of course I have to go upload a show tech (first request for any case)... and STILL MORE permissions windows. THIS IS RIDICULOUS !!! Anyone else had the pleasure of hitting the new case management site? I have NEVER experienced such a technical challenge such as that presented by the TAC website... I also now get Java warnings/permissions windows for ASDM for ASA, ASDM for FWSM, oh the list just keeps on growing for this Java crap. Jeff ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On 11/2/2013 11:20 PM, Alex Presse wrote: It's the new java update - unsigned code gets user verification windows. Cisco (and everybody else) will need to update all their java delivered user interfaces to avoid this annoyance. And we need Java to submit a case, exactly why? Plain old school FORM text box worked wonders. Jeff ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On Sat, 2 Nov 2013, Jeff Kell wrote: I had the opportunity to open a TAC case last week... and was greeted by the new website... Try many of these same tasks on a Mac, and you get to add the great Apple/Oracle Java pissing contest on top of it. Fun times... :( It would be great if Cisco focus-group tested these 'enhancements' before rolling them out, and knock it off with the Java nonsense. jms ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
+1 for please remove the need for java or any plugins and go the elegance of simplicity On Sat, Nov 2, 2013 at 11:30 PM, Jeff Kell jeff-k...@utc.edu wrote: On 11/2/2013 11:20 PM, Alex Presse wrote: It's the new java update - unsigned code gets user verification windows. Cisco (and everybody else) will need to update all their java delivered user interfaces to avoid this annoyance. And we need Java to submit a case, exactly why? Plain old school FORM text box worked wonders. Jeff ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On Nov 3, 2013, at 7:29 AM, Justin M. Streiner strei...@cluebyfour.org wrote: It would be great if Cisco focus-group tested these 'enhancements' before rolling them out, and knock it off with the Java nonsense. They've been going in this direction for the last 10 years - it's doubtful that anything's going to change. --- Roland Dobbins rdobb...@arbor.net // http://www.arbornetworks.com Luck is the residue of opportunity and design. -- John Milton ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On 11/3/2013 12:52 AM, Dobbins, Roland wrote: On Nov 3, 2013, at 7:29 AM, Justin M. Streiner strei...@cluebyfour.org wrote: It would be great if Cisco focus-group tested these 'enhancements' before rolling them out, and knock it off with the Java nonsense. They've been going in this direction for the last 10 years - it's doubtful that anything's going to change. If enough of us complain... maybe. Meanwhile, their marketing droids think it's an improvement. Jeff ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
It would be great if Cisco focus-group tested these 'enhancements' before rolling them out, and knock it off with the Java nonsense. It was in beta for months before they released it publicly. I think the current version is vastly better than when I first saw it. But I guess they didn't have any Mac users in the beta. :) ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
The annoyance could be avoided by removing Java requirements from the website. On 11/02/2013 08:20 PM, Alex Presse wrote: It's the new java update - unsigned code gets user verification windows. Cisco (and everybody else) will need to update all their java delivered user interfaces to avoid this annoyance. Sent from mobile; please excuse brevity typos. On Nov 2, 2013, at 19:46, chris tknch...@gmail.com wrote: Also make sure you use IE6, because apparently thats what most users prefer. Those pesky newer version and non MS browsers can be a real heachache. :) On Sat, Nov 2, 2013 at 9:23 PM, Engel engel.lab...@gmail.com wrote: Have you try using MS Explorer? Sent from my iPhone On 2013/11/03, at 7:53, Jeff Kell jeff-k...@utc.edu wrote: I had the opportunity to open a TAC case last week... and was greeted by the new website... I use Firefox with NoScript, Ghostery, AdBlock, and some other plugins that require their own unique whitelisting to get cisco.com to work at all, and even more if you need to login to anything. I have the most current Java 1.7 installed as of the last round of updates. So... going to open a TAC case... I'm presented by at least four (maybe five?) Java permissions warnings/windows asking me if they can run. I bear with this, enter a case, and everything I carefully formatted and pasted into the case was compressed down into a block of continuous text, forget my newlines, everything crammed into one piece. I submit the case, and more Java permissions windows. I go to review the case... still MORE permissions windows. Of course I have to go upload a show tech (first request for any case)... and STILL MORE permissions windows. THIS IS RIDICULOUS !!! Anyone else had the pleasure of hitting the new case management site? I have NEVER experienced such a technical challenge such as that presented by the TAC website... I also now get Java warnings/permissions windows for ASDM for ASA, ASDM for FWSM, oh the list just keeps on growing for this Java crap. Jeff ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
Re: [c-nsp] TAC hits a new record level of aggravation...
On Nov 3, 2013, at 12:08 PM, Jeff Kell jeff-k...@utc.edu wrote: If enough of us complain... maybe. Plenty of people inside and outside of Cisco have complained vociferously, to no avail. It's unlikely to change. --- Roland Dobbins rdobb...@arbor.net // http://www.arbornetworks.com Luck is the residue of opportunity and design. -- John Milton ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
