[cisco-voip] Controlled devices
Hi, Is there a way to get a list of controlled devices for an application user? Thanks, TG ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Controlled devices
Was looking for sql. Thanks Anthony for passing it along, thumbs up! Thanks everyone for responding promptly. Best, TG On Mon, Feb 9, 2015 at 12:18 PM, Lelio Fulgenzi le...@uoguelph.ca wrote: Do you mean devices controlled through ccmuser interface (via user config) or devices that have been configured with the username as owner (through device config page)? I've had troubles getting those reports myself. I know with ELM there is a report that shows you what licences people are using, and I think it shows you the devices too. I'll have to try to recall what I did in the past. Sent from my iPhone On Feb 9, 2015, at 11:57 AM, TG techguy...@gmail.com wrote: Hi, Is there a way to get a list of controlled devices for an application user? Thanks, TG ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Call recording
Hi Customer is running cucm 9.1, and Quality Manager has just been installed for Monitoring and recording. We have everything setup correctly on the call manager side, Turned on BIB, enabled recording, associated recording profile, created SIP profile and added SIP trunk. What Works: QM is able to monitor the phone Problem: We get calls on the QM showing 0Kb if i do DNa on CUCM we see that the call is going out to the QM via SIP trunk, is there any config to be done on the QM side to be able to detect the call.Any assistance is appreciated! Regards shabbar ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] GoDaddy UCC Cert?
If you are doing MRA watch out for CSCuo41160 and then CSCus73272 if you go to 10.5(2). Other than those things have been good. -Ryan On Feb 9, 2015, at 1:36 PM, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com wrote: What about Multi-Server tomcat in CUCM 10.5su1a? Any experience with that scenario? From: Ryan Ratliff (rratliff) [mailto:rratl...@cisco.com] Sent: Monday, February 9, 2015 1:31 PM To: Heim, Dennis Cc: Matthew Loraditch; Kevin Przybylowski; cisco-voip voyp list Subject: Re: [cisco-voip] GoDaddy UCC Cert? I wouldn’t recommend anyone using multi-server certs for CallManager.pem. See CSCur79530 (broken ITL), CSCuq02712 (can’t change security mode), and CSCur97909 (old certs in the db, related to CSCur79530). -Ryan On Feb 6, 2015, at 12:23 PM, Heim, Dennis dennis.h...@wwt.commailto:dennis.h...@wwt.com wrote: As of 10.5 SU1 we were still running into issues with the multi-server certificates not work. Supposedly it is fixed in SU2. However, we decided just to go with single server certs to resolve the issue. Anyone have it working on SU2 and not getting device resets? Dennis Heim | Emerging Technology Architect (Collaboration) World Wide Technology, Inc. | +1 314-212-1814 image001.pnghttps://twitter.com/CollabSensei image002.pngxmpp:dennis.h...@wwt.comimage003.pngtel:+13142121814image004.pngsip:dennis.h...@wwt.com Innovation happens on project squared -- http://www.projectsquared.comhttp://www.projectsquared.com/ From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Matthew Loraditch Sent: Friday, February 06, 2015 12:11 PM To: Kevin Przybylowski; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] GoDaddy UCC Cert? They have always done this. It’s a bonus I suppose. Even when you buy a single hostname cert they add www to it. A little lagniappe I suppose but a bit of work in this case. Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebookhttps://www.facebook.com/heliontech?ref=hl | Twitterhttps://twitter.com/HelionTech | LinkedInhttps://www.linkedin.com/company/helion-technologies?trk=top_nav_home | G+https://plus.google.com/+Heliontechnologies/posts From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Kevin Przybylowski Sent: Friday, February 06, 2015 11:55 AM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] GoDaddy UCC Cert? I ran into an issue recently where I wasn’t able to upload a godaddy UCC cert to CUCM (Multi-Server) until regenerating the CSR with “www.Common-Namehttp://www.common-name/” . It appears godaddy adds www. as a SAN for all UCC certs now? Has anyone else seen this? ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Controlled devices
SSH into your publisher and run this command: run sql select u.name as userid, d.name as devicename, d.description from applicationuser as u left join applicationuserdevicemap as m on u.pkid = m.fkapplicationuser left join device as d on m.fkdevice = d.pkid where u.name = 'uccx_jtapi' Just replace uccx_jtapi with whatever user id you're interested in. On Mon Feb 09 2015 at 10:59:23 AM TG techguy...@gmail.com wrote: Hi, Is there a way to get a list of controlled devices for an application user? Thanks, TG ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Controlled devices
Are you trying to use an API to pull the information? If you don't need to use an API or want a SQL query, it's just listed on the application user page in CCMAdmin. On Mon, Feb 9, 2015 at 11:55 AM, TG techguy...@gmail.com wrote: Hi, Is there a way to get a list of controlled devices for an application user? Thanks, TG ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Controlled devices
Do you mean devices controlled through ccmuser interface (via user config) or devices that have been configured with the username as owner (through device config page)? I've had troubles getting those reports myself. I know with ELM there is a report that shows you what licences people are using, and I think it shows you the devices too. I'll have to try to recall what I did in the past. Sent from my iPhone On Feb 9, 2015, at 11:57 AM, TG techguy...@gmail.com wrote: Hi, Is there a way to get a list of controlled devices for an application user? Thanks, TG ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] GoDaddy UCC Cert?
I wouldn’t recommend anyone using multi-server certs for CallManager.pem. See CSCur79530 (broken ITL), CSCuq02712 (can’t change security mode), and CSCur97909 (old certs in the db, related to CSCur79530). -Ryan On Feb 6, 2015, at 12:23 PM, Heim, Dennis dennis.h...@wwt.commailto:dennis.h...@wwt.com wrote: As of 10.5 SU1 we were still running into issues with the multi-server certificates not work. Supposedly it is fixed in SU2. However, we decided just to go with single server certs to resolve the issue. Anyone have it working on SU2 and not getting device resets? Dennis Heim | Emerging Technology Architect (Collaboration) World Wide Technology, Inc. | +1 314-212-1814 image001.pnghttps://twitter.com/CollabSensei image002.pngxmpp:dennis.h...@wwt.comimage003.pngtel:+13142121814image004.pngsip:dennis.h...@wwt.com Innovation happens on project squared -- http://www.projectsquared.com From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Matthew Loraditch Sent: Friday, February 06, 2015 12:11 PM To: Kevin Przybylowski; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] GoDaddy UCC Cert? They have always done this. It’s a bonus I suppose. Even when you buy a single hostname cert they add www to it. A little lagniappe I suppose but a bit of work in this case. Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebookhttps://www.facebook.com/heliontech?ref=hl | Twitterhttps://twitter.com/HelionTech | LinkedInhttps://www.linkedin.com/company/helion-technologies?trk=top_nav_home | G+https://plus.google.com/+Heliontechnologies/posts From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Kevin Przybylowski Sent: Friday, February 06, 2015 11:55 AM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] GoDaddy UCC Cert? I ran into an issue recently where I wasn’t able to upload a godaddy UCC cert to CUCM (Multi-Server) until regenerating the CSR with “www.Common-Namehttp://www.common-name/” . It appears godaddy adds www. as a SAN for all UCC certs now? Has anyone else seen this? ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Call recording
on the phone, BIB turned on. NO Shared Line appearances (EM works well) Application User setup with all Lines (either EM or Phone) associated Recording option on the line should be set to automatic Call Recording enabled and the recording profile set to your QMS profile On QMS import the user and setup the user with the extension on the (phone or EM) line set the ondemand recording and select the recording server Hope that helps Scott On Mon, Feb 9, 2015 at 10:39 AM, shabbar babrawala shabbar_babraw...@hotmail.com wrote: Hi Customer is running *cucm 9.1*, and Quality Manager has just been installed for Monitoring and *recording*. We have everything setup correctly on the call manager side, Turned on BIB, enabled *recording*, associated *recording* profile, created SIP profile and added SIP trunk. What Works: *QM* is able to monitor the phone Problem: *We get calls on the QM showing 0Kb if i do DNa on CUCM we see that the call is going out to the QM via SIP trunk, is there any config to be done on the QM side to be able to detect the call.* Any assistance is appreciated! Regards shabbar ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] best way to route call between 2 CUCMs
Hello, we support a company with severel sub organisations. We have a large CUCM cluster (Ver 9.1), which provided telephony for most of the users. Now one unit is building up a seperate smal CUCM (Ver 10.x). Both units networks are seperated through a firewall, no overlapping subnets. The firewall is supported by us, so we could add additional firewall rules.. Call between these units should be routed via IP and not via a back-to-back ISDN gateway. What would be the best and easiest way to configure this ? - SIP trunk between the two CUCM with media termination point required set to true ? - H323 Intercluster trunk ? or do we need an ISR with cube to do this ? thank you for your advice... kind regards Michael ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Issues with UCCX
We are sadly still running UCCX 5.0 and have begun experiencing some disturbing issues for the queue agents that are logged in. First of all last week the ability to transfer a call seemed to be hit and miss, with often the call being lost and therefore upsetting the caller. Second there seems to be a growing amount of delay between the call answer and the call connection being established. This has caused the agent to be asking multiple times 'hello' and finally getting a response from the caller. Have any of you experienced this and know a solution or where I would start to begin troubleshooting? I have checked the logs, and performance matrix of the UCCX server and they seem to be fine. No CPU hits, lots of memory and disk space. We are running this with Call Manager 6.1 (again sadly) and the system summary shows both publisher and subscriber well within CPU and memory specs. Thank you for any assistance you can provide. Terry Terry Oakley Telecommunications Coordinator | Information Technology Services Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5 work (403) 342-3521 | FAX (403) 343-4034 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] GoDaddy UCC Cert?
Oh - and btw watch out for CSCur67631 - totally unrelated to multi-server but could be a huge problem... rgds erich Von: Ryan Ratliff (rratliff) rratl...@cisco.commailto:rratl...@cisco.com Datum: Montag, 09. Februar 2015 19:44 An: Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com Cc: cisco-voip voyp list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Betreff: Re: [cisco-voip] GoDaddy UCC Cert? If you are doing MRA watch out for CSCuo41160 and then CSCus73272 if you go to 10.5(2). Other than those things have been good. -Ryan On Feb 9, 2015, at 1:36 PM, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com wrote: What about Multi-Server tomcat in CUCM 10.5su1a? Any experience with that scenario? From: Ryan Ratliff (rratliff) [mailto:rratl...@cisco.com] Sent: Monday, February 9, 2015 1:31 PM To: Heim, Dennis Cc: Matthew Loraditch; Kevin Przybylowski; cisco-voip voyp list Subject: Re: [cisco-voip] GoDaddy UCC Cert? I wouldn't recommend anyone using multi-server certs for CallManager.pem. See CSCur79530 (broken ITL), CSCuq02712 (can't change security mode), and CSCur97909 (old certs in the db, related to CSCur79530). -Ryan On Feb 6, 2015, at 12:23 PM, Heim, Dennis dennis.h...@wwt.commailto:dennis.h...@wwt.com wrote: As of 10.5 SU1 we were still running into issues with the multi-server certificates not work. Supposedly it is fixed in SU2. However, we decided just to go with single server certs to resolve the issue. Anyone have it working on SU2 and not getting device resets? Dennis Heim | Emerging Technology Architect (Collaboration) World Wide Technology, Inc. | +1 314-212-1814 image001.pnghttps://twitter.com/CollabSensei image002.pngxmpp:dennis.h...@wwt.comimage003.pngtel:+13142121814image004.pngsip:dennis.h...@wwt.com Innovation happens on project squared -- http://www.projectsquared.comhttp://www.projectsquared.com/ From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Matthew Loraditch Sent: Friday, February 06, 2015 12:11 PM To: Kevin Przybylowski; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] GoDaddy UCC Cert? They have always done this. It's a bonus I suppose. Even when you buy a single hostname cert they add www to it. A little lagniappe I suppose but a bit of work in this case. Matthew G. Loraditch - CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebookhttps://www.facebook.com/heliontech?ref=hl | Twitterhttps://twitter.com/HelionTech | LinkedInhttps://www.linkedin.com/company/helion-technologies?trk=top_nav_home | G+https://plus.google.com/+Heliontechnologies/posts From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Kevin Przybylowski Sent: Friday, February 06, 2015 11:55 AM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] GoDaddy UCC Cert? I ran into an issue recently where I wasn't able to upload a godaddy UCC cert to CUCM (Multi-Server) until regenerating the CSR with www.Common-Namehttp://www.common-name/ . It appears godaddy adds www. as a SAN for all UCC certs now? Has anyone else seen this? ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Issues with UCCX
Wow totally rude of me. My apologies Tanner as I should have been polite and said thank you. Both my Call Manager and UCCX are on very old servers and I try and leave them alone in the dark corner as much as I can but if you think it would resolve my issue I will restart them. What order do you typically restart yours in? I usually go Sub, Pub and then UCCX Thanks Terry From: Tanner Ezell [mailto:tanner.ez...@gmail.com] Sent: February 9, 2015 4:13 PM To: Terry Oakley Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Issues with UCCX Terry, Curious, when was the last time the Call Manager and UCCX were rebooted? On Mon, Feb 9, 2015 at 4:02 PM, Terry Oakley terry.oak...@rdc.ab.camailto:terry.oak...@rdc.ab.ca wrote: We are sadly still running UCCX 5.0 and have begun experiencing some disturbing issues for the queue agents that are logged in. First of all last week the ability to transfer a call seemed to be hit and miss, with often the call being lost and therefore upsetting the caller. Second there seems to be a growing amount of delay between the call answer and the call connection being established. This has caused the agent to be asking multiple times ‘hello’ and finally getting a response from the caller. Have any of you experienced this and know a solution or where I would start to begin troubleshooting? I have checked the logs, and performance matrix of the UCCX server and they seem to be fine. No CPU hits, lots of memory and disk space. We are running this with Call Manager 6.1 (again sadly) and the system summary shows both publisher and subscriber well within CPU and memory specs. Thank you for any assistance you can provide. Terry Terry Oakley Telecommunications Coordinator | Information Technology Services Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5 work (403) 342-3521 | FAX (403) 343-4034tel:%28403%29%20343-4034 ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Issues with UCCX
I'd pull CallManager traces from CUCM and JTAPI/MIVR logs from UCCX for one of these call examples and see where the delay actually is. On Mon, Feb 9, 2015 at 6:02 PM, Terry Oakley terry.oak...@rdc.ab.ca wrote: We are sadly still running UCCX 5.0 and have begun experiencing some disturbing issues for the queue agents that are logged in. First of all last week the ability to transfer a call seemed to be hit and miss, with often the call being lost and therefore upsetting the caller. Second there seems to be a growing amount of delay between the call answer and the call connection being established. This has caused the agent to be asking multiple times ‘hello’ and finally getting a response from the caller. Have any of you experienced this and know a solution or where I would start to begin troubleshooting? I have checked the logs, and performance matrix of the UCCX server and they seem to be fine. No CPU hits, lots of memory and disk space. We are running this with Call Manager 6.1 (again sadly) and the system summary shows both publisher and subscriber well within CPU and memory specs. Thank you for any assistance you can provide. Terry *Terry Oakley* Telecommunications Coordinator *| *Information Technology Services *Red Deer College **|*100 College Blvd. *|* Box 5005 *| *Red Deer *|* Alberta *| *T4N 5H5 work (403) 342-*3521 **| * FAX (403) 343-4034 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Issues with UCCX
Thanks Kevin. They seem to be only on calls routed to the CCX agents. Reboot happened because of the transfer issues. Delay’s started after the reboot if what I am being told is accurate from the agents. Thanks Terry From: Kevin Przybylowski [mailto:kev...@advancedtsg.com] Sent: February 9, 2015 4:25 PM To: Terry Oakley; Tanner Ezell Cc: cisco-voip@puck.nether.net Subject: RE: [cisco-voip] Issues with UCCX Are the phone/call quality issues only on calls routed through CCX to agents? Did this reboot happen cause of the issues or did the issues happen post reboot (silly question but it wasn’t clear). From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Terry Oakley Sent: Monday, February 9, 2015 6:14 PM To: Tanner Ezell Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Issues with UCCX UCCX just late last week. CUCM 117 days. From: Tanner Ezell [mailto:tanner.ez...@gmail.com] Sent: February 9, 2015 4:13 PM To: Terry Oakley Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Issues with UCCX Terry, Curious, when was the last time the Call Manager and UCCX were rebooted? On Mon, Feb 9, 2015 at 4:02 PM, Terry Oakley terry.oak...@rdc.ab.camailto:terry.oak...@rdc.ab.ca wrote: We are sadly still running UCCX 5.0 and have begun experiencing some disturbing issues for the queue agents that are logged in. First of all last week the ability to transfer a call seemed to be hit and miss, with often the call being lost and therefore upsetting the caller. Second there seems to be a growing amount of delay between the call answer and the call connection being established. This has caused the agent to be asking multiple times ‘hello’ and finally getting a response from the caller. Have any of you experienced this and know a solution or where I would start to begin troubleshooting? I have checked the logs, and performance matrix of the UCCX server and they seem to be fine. No CPU hits, lots of memory and disk space. We are running this with Call Manager 6.1 (again sadly) and the system summary shows both publisher and subscriber well within CPU and memory specs. Thank you for any assistance you can provide. Terry Terry Oakley Telecommunications Coordinator | Information Technology Services Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5 work (403) 342-3521 | FAX (403) 343-4034tel:%28403%29%20343-4034 ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Issues with UCCX
Terry, Curious, when was the last time the Call Manager and UCCX were rebooted? On Mon, Feb 9, 2015 at 4:02 PM, Terry Oakley terry.oak...@rdc.ab.ca wrote: We are sadly still running UCCX 5.0 and have begun experiencing some disturbing issues for the queue agents that are logged in. First of all last week the ability to transfer a call seemed to be hit and miss, with often the call being lost and therefore upsetting the caller. Second there seems to be a growing amount of delay between the call answer and the call connection being established. This has caused the agent to be asking multiple times ‘hello’ and finally getting a response from the caller. Have any of you experienced this and know a solution or where I would start to begin troubleshooting? I have checked the logs, and performance matrix of the UCCX server and they seem to be fine. No CPU hits, lots of memory and disk space. We are running this with Call Manager 6.1 (again sadly) and the system summary shows both publisher and subscriber well within CPU and memory specs. Thank you for any assistance you can provide. Terry *Terry Oakley* Telecommunications Coordinator *| *Information Technology Services *Red Deer College **|*100 College Blvd. *|* Box 5005 *| *Red Deer *|* Alberta *| *T4N 5H5 work (403) 342-*3521 **| * FAX (403) 343-4034 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] adding Cisco 1040 Sensor/probe to Prime Collab Assurance?
Hi folks, I am having trouble adding a couple Cisco 1040 sensors into Prime Collaboration Assurance. Has anyone been able to do this successfully? My tftp server is my call manager (9.1.2.1-28) and Prime Collab (10.6.0.58162) is on the same network as the call manager. I have followed the guide (herehttp://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/10-6/assurance/advanced/guide/Cisco_Prime_Collaboration_Assurance_Guide_Advanced_10_6/Cisco_Prime_Collaboration_Assurance_Guide_Advanced_10_6_appendix_0100011.pdf) to a T but the sensors still do not register with Prime Collab. They state that they are still waiting The switchports and span/monitoring ports are setup correctly on our switch. I cannot log into Prime Collab as root because that account is disabled on the Prime Collab 10.6.0.58162 version by default, so I cannot verify that the image file is actually loaded onto Prime Collab. I also cannot dump the image file from a TFTP program onto the Prime Collab server, because I need the root access to do so. The 1040 sensor gets the default configuration from my call manager successfully and says Retrieve 'QOVDefault.CNF' from [call manager IP] successfully but it fails in retrieving the configuration file name named with the last 6 digits of the MAC address from the call manager. It says: Unable to retrieve QOV00211B[last 6 digits of MAC].CNF from [call manager ip]. I have tried restarting the TFTP service on my call manager. I have tried deleting and re-adding the sensor into prime but with no success. Any help or guidance is greatly appreciated! Thanks, James James Conyers Network and Video Collaboration Engineer ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Issues with UCCX
UCCX just late last week. CUCM 117 days. From: Tanner Ezell [mailto:tanner.ez...@gmail.com] Sent: February 9, 2015 4:13 PM To: Terry Oakley Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Issues with UCCX Terry, Curious, when was the last time the Call Manager and UCCX were rebooted? On Mon, Feb 9, 2015 at 4:02 PM, Terry Oakley terry.oak...@rdc.ab.camailto:terry.oak...@rdc.ab.ca wrote: We are sadly still running UCCX 5.0 and have begun experiencing some disturbing issues for the queue agents that are logged in. First of all last week the ability to transfer a call seemed to be hit and miss, with often the call being lost and therefore upsetting the caller. Second there seems to be a growing amount of delay between the call answer and the call connection being established. This has caused the agent to be asking multiple times ‘hello’ and finally getting a response from the caller. Have any of you experienced this and know a solution or where I would start to begin troubleshooting? I have checked the logs, and performance matrix of the UCCX server and they seem to be fine. No CPU hits, lots of memory and disk space. We are running this with Call Manager 6.1 (again sadly) and the system summary shows both publisher and subscriber well within CPU and memory specs. Thank you for any assistance you can provide. Terry Terry Oakley Telecommunications Coordinator | Information Technology Services Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5 work (403) 342-3521 | FAX (403) 343-4034tel:%28403%29%20343-4034 ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] best way to route call between 2 CUCMs
SIP Trunk is the way to go these days especially with 9.x/10.x. With SIP inspection opening UDP pinholes, you may be able to get around the MTP Required. I try to get rid of MTPs unless absolutely necessary. On Mon, Feb 9, 2015 at 5:08 PM, Michael Hamann m...@mhamann.net wrote: Hello, we support a company with severel sub organisations. We have a large CUCM cluster (Ver 9.1), which provided telephony for most of the users. Now one unit is building up a seperate smal CUCM (Ver 10.x). Both units networks are seperated through a firewall, no overlapping subnets. The firewall is supported by us, so we could add additional firewall rules.. Call between these units should be routed via IP and not via a back-to-back ISDN gateway. What would be the best and easiest way to configure this ? - SIP trunk between the two CUCM with media termination point required set to true ? - H323 Intercluster trunk ? or do we need an ISR with cube to do this ? thank you for your advice... kind regards Michael ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Issues with UCCX
Are the phone/call quality issues only on calls routed through CCX to agents? Did this reboot happen cause of the issues or did the issues happen post reboot (silly question but it wasn’t clear). From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Terry Oakley Sent: Monday, February 9, 2015 6:14 PM To: Tanner Ezell Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Issues with UCCX UCCX just late last week. CUCM 117 days. From: Tanner Ezell [mailto:tanner.ez...@gmail.com] Sent: February 9, 2015 4:13 PM To: Terry Oakley Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Issues with UCCX Terry, Curious, when was the last time the Call Manager and UCCX were rebooted? On Mon, Feb 9, 2015 at 4:02 PM, Terry Oakley terry.oak...@rdc.ab.camailto:terry.oak...@rdc.ab.ca wrote: We are sadly still running UCCX 5.0 and have begun experiencing some disturbing issues for the queue agents that are logged in. First of all last week the ability to transfer a call seemed to be hit and miss, with often the call being lost and therefore upsetting the caller. Second there seems to be a growing amount of delay between the call answer and the call connection being established. This has caused the agent to be asking multiple times ‘hello’ and finally getting a response from the caller. Have any of you experienced this and know a solution or where I would start to begin troubleshooting? I have checked the logs, and performance matrix of the UCCX server and they seem to be fine. No CPU hits, lots of memory and disk space. We are running this with Call Manager 6.1 (again sadly) and the system summary shows both publisher and subscriber well within CPU and memory specs. Thank you for any assistance you can provide. Terry Terry Oakley Telecommunications Coordinator | Information Technology Services Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5 work (403) 342-3521 | FAX (403) 343-4034tel:%28403%29%20343-4034 ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
