Re: [cisco-voip] BAT on VG350 ports
You can’t export/import on different versions as the database is different between versions. In reality doing an export/import on same version has its own headaches. A suitcase export/import tool like COBRAS would be a nice product enhancement request. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Michael T. Voity Sent: Monday, April 13, 2015 3:17 PM To: voip puck Subject: [cisco-voip] BAT on VG350 ports Hello, I have combed the gossamer threads looking for threads on how one could export gateway endpoints (POTS analog line) of a vg350, filling the sheet with 144 lines, then doing an import with the BAT tool. I have CUCM 10.5.2.1-5. I noticed that on my 8.5.1 system that analog phones/line show up under Devices-Phone and on the 10.5.2 system the analog phones/line only show up under Devices-Gateways-Gateway Endpoints Ideas? -Mike -- Michael T. Voity University of Vermont ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip itevomcid ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUCM 10.5 CallFwdAll button only works on Primary Line
I don’t have one handy to test with now but the 9971 can definitely set CFA on a secondary line. Unless they blocked it on the 78xx it should be able to as well. -Ryan On Apr 13, 2015, at 2:36 PM, Walenta, Philip philip.wale...@polycom.commailto:philip.wale...@polycom.com wrote: I should resurrect the app I wrote that fixes this. I wrote one like 10 years ago, never updated it. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jason Aarons (AM) Sent: Monday, April 13, 2015 1:23 PM To: cisco-voip (cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net) Subject: [cisco-voip] CUCM 10.5 CallFwdAll button only works on Primary Line Just want to make sure that CUCM 10.5.2 nothing has changed with a SIP 7841. The SIP 7841 load 10-1-1SR2 you still have to use UCMUser/ Self Care Portal page to Call Forward line 2 ? Right? http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/100304-cfwdall-softkey.html Problem The CallForwardAll button does not work for secondary line appearances from the phone CFwdAll softkey on a multiline appearance phone. When you press the secondary line appearance button and then the CFwdAll softkey, this yields a reorder tone. Primary line appearance can be forwarded just fine. Jason Aarons, CCIEx2 No 38564 Consultant Dimension Data 904-338-3245 mobile ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Hi Justin, Can you send me the TAC case please? I'm curious to know why they told you it requires a CAD upgrade... Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time From: Justin Steinberg Date: Monday, April 13, 2015 at 3:02 PM To: Abhiram Kramadhati (akramadh) Cc: voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... I opened up a TAC case to get early access to the COP file and found that the COP file makes modifications to CAD, which requires a CAD upgrade on all the clients. That's really disappointing because the entire goal here is to move off of CAD. Having to get all the desktop teams (4 desktop teams in this environment) to upgrade CAD another time, just to decommission CAD is really alot of wasted time and frustration. TAC is checking with BU to see if there is anyway to avoid the CAD upgrade. Justin On Thu, Apr 9, 2015 at 8:46 PM, Abhiram Kramadhati (akramadh) akram...@cisco.commailto:akram...@cisco.com wrote: Hi Justin/all, The support for mixed mode is almost ready and you should see it on CCO in no more than 2 weeks. Will update if there are any changes. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: akramadh akram...@cisco.commailto:akram...@cisco.com Date: Tuesday, 7 April 2015 8:52 am To: Justin Steinberg jsteinb...@gmail.commailto:jsteinb...@gmail.com Cc: Josh Warcop j...@warcop.commailto:j...@warcop.com, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Hi Justin, Allow me till Wednesday, I will have some confirmation on the exact dates although I can confirm that it right around the corner. BTW, I can help you get the cop file for your customer immediately because it is being given out on a per-customer basis – so the support can be given for your customer now if needed and you don’t have to wait for the announcement of the support. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Justin Steinberg jsteinb...@gmail.commailto:jsteinb...@gmail.com Date: Monday, 6 April 2015 6:27 am To: akramadh akram...@cisco.commailto:akram...@cisco.com Cc: Josh Warcop j...@warcop.commailto:j...@warcop.com, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Abhiram, Is there any update on the COP file for official support for Finesse and CAD on the same CCX cluster?The design guide still says not supported for running both CAD Finesse. Justin On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) akram...@cisco.commailto:akram...@cisco.com wrote: Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are: * Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls * Chat and email agents have to be migrated completely onto Finesse * CAD supervisors only to monitor CAD teams and so on for Finesse * 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. [http://www.cisco.com/c/dam/assets/email-signature-tool/logo_02.png?ct=1420440421812] Abhiram Kramadhati Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.commailto:akram...@cisco.com CCIE Voice - 40065 Cisco Systems Australia Pty Limited The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.comhttp://www.cisco.com/web/AU/ [http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif] Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click herehttp://www.cisco.com/web/about/doing_business/legal/cri/index.html for Company Registration Information. From: Josh Warcop j...@warcop.commailto:j...@warcop.com Date: Tuesday, 20 January 2015 6:19 am To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck
[cisco-voip] CUCM 10.5 CallFwdAll button only works on Primary Line
Just want to make sure that CUCM 10.5.2 nothing has changed with a SIP 7841. The SIP 7841 load 10-1-1SR2 you still have to use UCMUser/ Self Care Portal page to Call Forward line 2 ? Right? http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/100304-cfwdall-softkey.html Problem The CallForwardAll button does not work for secondary line appearances from the phone CFwdAll softkey on a multiline appearance phone. When you press the secondary line appearance button and then the CFwdAll softkey, this yields a reorder tone. Primary line appearance can be forwarded just fine. Jason Aarons, CCIEx2 No 38564 Consultant Dimension Data 904-338-3245 mobile ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Sure, thanks Ryan. SR 634454765 On Mon, Apr 13, 2015 at 3:04 PM, Ryan LaFountain (rlafount) rlafo...@cisco.com wrote: Hi Justin, Can you send me the TAC case please? I'm curious to know why they told you it requires a CAD upgrade... Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time From: Justin Steinberg Date: Monday, April 13, 2015 at 3:02 PM To: Abhiram Kramadhati (akramadh) Cc: voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... I opened up a TAC case to get early access to the COP file and found that the COP file makes modifications to CAD, which requires a CAD upgrade on all the clients. That's really disappointing because the entire goal here is to move off of CAD. Having to get all the desktop teams (4 desktop teams in this environment) to upgrade CAD another time, just to decommission CAD is really alot of wasted time and frustration. TAC is checking with BU to see if there is anyway to avoid the CAD upgrade. Justin On Thu, Apr 9, 2015 at 8:46 PM, Abhiram Kramadhati (akramadh) akram...@cisco.com wrote: Hi Justin/all, The support for mixed mode is almost ready and you should see it on CCO in no more than 2 weeks. Will update if there are any changes. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: akramadh akram...@cisco.com Date: Tuesday, 7 April 2015 8:52 am To: Justin Steinberg jsteinb...@gmail.com Cc: Josh Warcop j...@warcop.com, Lelio Fulgenzi le...@uoguelph.ca, voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Hi Justin, Allow me till Wednesday, I will have some confirmation on the exact dates although I can confirm that it right around the corner. BTW, I can help you get the cop file for your customer immediately because it is being given out on a per-customer basis – so the support can be given for your customer now if needed and you don’t have to wait for the announcement of the support. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Justin Steinberg jsteinb...@gmail.com Date: Monday, 6 April 2015 6:27 am To: akramadh akram...@cisco.com Cc: Josh Warcop j...@warcop.com, Lelio Fulgenzi le...@uoguelph.ca, voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Abhiram, Is there any update on the COP file for official support for Finesse and CAD on the same CCX cluster?The design guide still says not supported for running both CAD Finesse. Justin On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) akram...@cisco.com wrote: Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are: - Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls - Chat and email agents have to be migrated completely onto Finesse - CAD supervisors only to monitor CAD teams and so on for Finesse - 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. *Abhiram Kramadhati* Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.com CCIE Voice - 40065 *Cisco Systems Australia Pty Limited* The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.com http://www.cisco.com/web/AU/ Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click here http://www.cisco.com/web/about/doing_business/legal/cri/index.html for Company Registration Information. From: Josh Warcop j...@warcop.com Date: Tuesday, 20 January 2015 6:19 am To: Lelio Fulgenzi le...@uoguelph.ca, voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse. -- From: Lelio Fulgenzi
Re: [cisco-voip] BAT on VG350 ports
Jason, Thanks for the quick response. I have been successfully (with removing columns and speed dial stuff) taking a BAT export of all (33) VoIP phones from my 8.5.1BE system to my new 10.5.2 system. I only have 1 pots/ analog port on a VG224 on the 8.5.1BE that is not going to be used on on the 10.5.2. What I am look for is a way to build 100+ lines on a VG350 in MGCP using BAT in 10.5.2 from scratch. Thanks in advance. -Mike Michael T. Voity University of Vermont On 4/13/15 3:29 PM, Jason Aarons (AM) wrote: You can’t export/import on different versions as the database is different between versions. In reality doing an export/import on same version has its own headaches. A suitcase export/import tool like COBRAS would be a nice product enhancement request. *From:*cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Michael T. Voity *Sent:* Monday, April 13, 2015 3:17 PM *To:* voip puck *Subject:* [cisco-voip] BAT on VG350 ports Hello, I have combed the gossamer threads looking for threads on how one could export gateway endpoints (POTS analog line) of a vg350, filling the sheet with 144 lines, then doing an import with the BAT tool. I have CUCM 10.5.2.1-5. I noticed that on my 8.5.1 system that analog phones/line show up under Devices-Phone and on the 10.5.2 system the analog phones/line only show up under Devices-Gateways-Gateway Endpoints Ideas? -Mike -- Michael T. Voity University of Vermont ___ cisco-voip mailing list cisco-voip@puck.nether.net mailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip itevomcid ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] CUCM 10.5 MoH
Are there any plans for Cisco to allow (bring back) Unicast MoH on 10.5? If trunking CUCM to a non-Cisco device there are cases where MoH breaks because not every endpoint will support Multicast. Thanks, Mark ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUCM 10.5 CallFwdAll button only works on Primary Line
I should resurrect the app I wrote that fixes this. I wrote one like 10 years ago, never updated it. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jason Aarons (AM) Sent: Monday, April 13, 2015 1:23 PM To: cisco-voip (cisco-voip@puck.nether.net) Subject: [cisco-voip] CUCM 10.5 CallFwdAll button only works on Primary Line Just want to make sure that CUCM 10.5.2 nothing has changed with a SIP 7841. The SIP 7841 load 10-1-1SR2 you still have to use UCMUser/ Self Care Portal page to Call Forward line 2 ? Right? http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/100304-cfwdall-softkey.html Problem The CallForwardAll button does not work for secondary line appearances from the phone CFwdAll softkey on a multiline appearance phone. When you press the secondary line appearance button and then the CFwdAll softkey, this yields a reorder tone. Primary line appearance can be forwarded just fine. Jason Aarons, CCIEx2 No 38564 Consultant Dimension Data 904-338-3245 mobile ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
I opened up a TAC case to get early access to the COP file and found that the COP file makes modifications to CAD, which requires a CAD upgrade on all the clients. That's really disappointing because the entire goal here is to move off of CAD. Having to get all the desktop teams (4 desktop teams in this environment) to upgrade CAD another time, just to decommission CAD is really alot of wasted time and frustration. TAC is checking with BU to see if there is anyway to avoid the CAD upgrade. Justin On Thu, Apr 9, 2015 at 8:46 PM, Abhiram Kramadhati (akramadh) akram...@cisco.com wrote: Hi Justin/all, The support for mixed mode is almost ready and you should see it on CCO in no more than 2 weeks. Will update if there are any changes. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: akramadh akram...@cisco.com Date: Tuesday, 7 April 2015 8:52 am To: Justin Steinberg jsteinb...@gmail.com Cc: Josh Warcop j...@warcop.com, Lelio Fulgenzi le...@uoguelph.ca, voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Hi Justin, Allow me till Wednesday, I will have some confirmation on the exact dates although I can confirm that it right around the corner. BTW, I can help you get the cop file for your customer immediately because it is being given out on a per-customer basis – so the support can be given for your customer now if needed and you don’t have to wait for the announcement of the support. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Justin Steinberg jsteinb...@gmail.com Date: Monday, 6 April 2015 6:27 am To: akramadh akram...@cisco.com Cc: Josh Warcop j...@warcop.com, Lelio Fulgenzi le...@uoguelph.ca, voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Abhiram, Is there any update on the COP file for official support for Finesse and CAD on the same CCX cluster?The design guide still says not supported for running both CAD Finesse. Justin On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) akram...@cisco.com wrote: Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are: - Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls - Chat and email agents have to be migrated completely onto Finesse - CAD supervisors only to monitor CAD teams and so on for Finesse - 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. *Abhiram Kramadhati* Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.com CCIE Voice - 40065 *Cisco Systems Australia Pty Limited* The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.com http://www.cisco.com/web/AU/ Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click here http://www.cisco.com/web/about/doing_business/legal/cri/index.html for Company Registration Information. From: Josh Warcop j...@warcop.com Date: Tuesday, 20 January 2015 6:19 am To: Lelio Fulgenzi le...@uoguelph.ca, voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse. -- From: Lelio Fulgenzi le...@uoguelph.ca Sent: 1/19/2015 2:04 PM To: voip puck cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc. I'm glad I posted this and started the conversation. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Hi Justin, The TAC engineer told you correctly based on the draft release notes we're currently reviewing. The problem is, I think the Release Notes are wrong :) Stay tuned, I'll get back to you. Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time From: Justin Steinberg Date: Monday, April 13, 2015 at 3:10 PM To: Ryan LaFountain Cc: Abhiram Kramadhati (akramadh), voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Sure, thanks Ryan. SR 634454765 On Mon, Apr 13, 2015 at 3:04 PM, Ryan LaFountain (rlafount) rlafo...@cisco.commailto:rlafo...@cisco.com wrote: Hi Justin, Can you send me the TAC case please? I'm curious to know why they told you it requires a CAD upgrade... Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898tel:%2B1%20919%20392%209898 Hours: M - F 9:00am - 5:00pm Eastern Time From: Justin Steinberg Date: Monday, April 13, 2015 at 3:02 PM To: Abhiram Kramadhati (akramadh) Cc: voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... I opened up a TAC case to get early access to the COP file and found that the COP file makes modifications to CAD, which requires a CAD upgrade on all the clients. That's really disappointing because the entire goal here is to move off of CAD. Having to get all the desktop teams (4 desktop teams in this environment) to upgrade CAD another time, just to decommission CAD is really alot of wasted time and frustration. TAC is checking with BU to see if there is anyway to avoid the CAD upgrade. Justin On Thu, Apr 9, 2015 at 8:46 PM, Abhiram Kramadhati (akramadh) akram...@cisco.commailto:akram...@cisco.com wrote: Hi Justin/all, The support for mixed mode is almost ready and you should see it on CCO in no more than 2 weeks. Will update if there are any changes. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: akramadh akram...@cisco.commailto:akram...@cisco.com Date: Tuesday, 7 April 2015 8:52 am To: Justin Steinberg jsteinb...@gmail.commailto:jsteinb...@gmail.com Cc: Josh Warcop j...@warcop.commailto:j...@warcop.com, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Hi Justin, Allow me till Wednesday, I will have some confirmation on the exact dates although I can confirm that it right around the corner. BTW, I can help you get the cop file for your customer immediately because it is being given out on a per-customer basis – so the support can be given for your customer now if needed and you don’t have to wait for the announcement of the support. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Justin Steinberg jsteinb...@gmail.commailto:jsteinb...@gmail.com Date: Monday, 6 April 2015 6:27 am To: akramadh akram...@cisco.commailto:akram...@cisco.com Cc: Josh Warcop j...@warcop.commailto:j...@warcop.com, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Abhiram, Is there any update on the COP file for official support for Finesse and CAD on the same CCX cluster?The design guide still says not supported for running both CAD Finesse. Justin On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) akram...@cisco.commailto:akram...@cisco.com wrote: Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are: * Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls * Chat and email agents have to be migrated completely onto Finesse * CAD supervisors only to monitor CAD teams and so on for Finesse * 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. [http://www.cisco.com/c/dam/assets/email-signature-tool/logo_02.png?ct=1420440421812] Abhiram Kramadhati Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.commailto:akram...@cisco.com CCIE Voice - 40065 Cisco Systems Australia Pty Limited The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.comhttp://www.cisco.com/web/AU/
Re: [cisco-voip] CUCM 10.5 MoH
Are you just talking about for fixed audio source? On Mon, Apr 13, 2015 at 4:07 PM, Mark Holloway m...@markholloway.com wrote: Are there any plans for Cisco to allow (bring back) Unicast MoH on 10.5? If trunking CUCM to a non-Cisco device there are cases where MoH breaks because not every endpoint will support Multicast. Thanks, Mark ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Cisco Finesse vs CAD
I can't answer any of the questions you have but our organization is moving to upstream works for finesse. The demos we have received from the company are comprehensive and looks like it's going to work nicely over what we have now. On Apr 13, 2015 11:59 AM, JASON BURWELL jason.burw...@foundersfcu.com wrote: I am planning a UCCX upgrade and based on recent posts, am I correct to understand that CAD is now being phased out in favor of Finesse? Also, can anyone currently on Finesse share any information on how well it works? I initially heard some negative feedback about it but that was earlier in the lifecycle so I am keeping my fingers crossed the stability has improved. Can anyone point me to a link that has any screen shots, user training or any other information giving me a preview of what the end user experience will be like? For those who have migrated from CAD to Finesse, what was the experience with training and user acceptance on Finesse? Thanks Jason ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] BAT on VG350 ports
Mike, I have not tried this, and it is a pretty recent doc, but take a look at this and see if it might work for you, or at least save you part of the configuration work: http://www.cisco.com/c/en/us/support/docs/unified-communications/bulk-administration-tool/118882-config-vg-00.html -Dave On Mon, Apr 13, 2015 at 3:56 PM, Michael T. Voity mvo...@uvm.edu wrote: Jason, Thanks for the quick response. I have been successfully (with removing columns and speed dial stuff) taking a BAT export of all (33) VoIP phones from my 8.5.1BE system to my new 10.5.2 system. I only have 1 pots/ analog port on a VG224 on the 8.5.1BE that is not going to be used on on the 10.5.2. What I am look for is a way to build 100+ lines on a VG350 in MGCP using BAT in 10.5.2 from scratch. Thanks in advance. -Mike Michael T. Voity University of Vermont On 4/13/15 3:29 PM, Jason Aarons (AM) wrote: You can’t export/import on different versions as the database is different between versions. In reality doing an export/import on same version has its own headaches. A suitcase export/import tool like COBRAS would be a nice product enhancement request. *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net cisco-voip-boun...@puck.nether.net] *On Behalf Of *Michael T. Voity *Sent:* Monday, April 13, 2015 3:17 PM *To:* voip puck *Subject:* [cisco-voip] BAT on VG350 ports Hello, I have combed the gossamer threads looking for threads on how one could export gateway endpoints (POTS analog line) of a vg350, filling the sheet with 144 lines, then doing an import with the BAT tool. I have CUCM 10.5.2.1-5. I noticed that on my 8.5.1 system that analog phones/line show up under Devices-Phone and on the 10.5.2 system the analog phones/line only show up under Devices-Gateways-Gateway Endpoints Ideas? -Mike -- Michael T. Voity University of Vermont ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip itevomcid ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Cisco Finesse vs CAD
I am planning a UCCX upgrade and based on recent posts, am I correct to understand that CAD is now being phased out in favor of Finesse? Also, can anyone currently on Finesse share any information on how well it works? I initially heard some negative feedback about it but that was earlier in the lifecycle so I am keeping my fingers crossed the stability has improved. Can anyone point me to a link that has any screen shots, user training or any other information giving me a preview of what the end user experience will be like? For those who have migrated from CAD to Finesse, what was the experience with training and user acceptance on Finesse? Thanks Jason ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] jabber dual domain question
In the GUI, you have to create the root SRV records under the protocol folder/subdomain, in this case ‘_tcp’. [cid:image001.png@01D075C2.2519AFD0] From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Erick Wellnitz Sent: Sunday, April 12, 2015 6:30 PM To: Eric Pedersen Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] jabber dual domain question I've been labbing this up today and was interested in figuring out what the difference is between dnscmd, powershell and the GUI because my 2012 R2 box gave me a warning that MS is going to stop supporting dnscmd in favor of powershell, 2012 R2 din't like the @, so I used the fqdn of the dnscmd /recordadd _cisco-uds._tcp.xyz.comhttp://tcp.xyz.com/. _cisco-uds._tcp.xyz.comhttp://tcp.xyz.com SRV 0 0 8443 cucm1.xyz.comhttp://cucm1.xyz.com/ This can be replicated in powershell by tweaking the MS recommended way to use the fqdn for the -Name parameter instead of the 'host' section of the name _cisco-uds._tcp First add the zone: Add-DnsServerPrimaryZone -Name _cisc-uds._tcp.xyz -ReplicationScope Domain Replication Scope options are Domain, Forest, or you can set up a zone file so the zone is not AD integrated. Add-DnsResourceRecord -Srv -ZoneName _cisco-uds._tcp.xyz.comhttp://tcp.xyz.com -Name _cisco-uds._tcp.xyz.comhttp://tcp.xyz.com -DomainName cucm1.xyz.comhttp://cucm1.xyz.com -Port 8443 -Priority 0 -Weight 0 The GUI doesn't allow for the creation of SRVs at the root of the Zone like the command line and power shell do. On Fri, Apr 10, 2015 at 9:06 PM, Eric Pedersen peders...@bennettjones.commailto:peders...@bennettjones.com wrote: Yes that’s right, then you create @ SRV records in that zone. It looked a little bizarre to me. If it’s Window DNS you’re using, you can’t do it with the GUI; you need to use dnscmd. Someone kindly posted this in the Collaboration CCP forum: dnscmd . /zoneadd _cisco-uds._tcp.xyz.comhttp://tcp.xyz.com. /dsprimary dnscmd . /recordadd _cisco-uds._tcp.xyz.comhttp://tcp.xyz.com. @ SRV 0 0 8443 cucm1.xyz.comhttp://cucm1.xyz.com dnscmd . /recordadd _cisco-uds._tcp.xyz.comhttp://tcp.xyz.com. @ SRV 0 0 8443 cucm2.xyz.comhttp://cucm2.xyz.com From: Erick Wellnitz [mailto:ewellnitzv...@gmail.commailto:ewellnitzv...@gmail.com] Sent: 10 April 2015 9:24 AM To: Eric Pedersen Cc: Anthony Holloway; cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] jabber dual domain question Okay, the bulb is getting a little brighter... So, if I understand what you're saying, create _cisco-uds._tcp.xyz.comhttp://tcp.xyz.com as a zone then create the SRV under that? On Fri, Apr 10, 2015 at 8:45 AM, Eric Pedersen peders...@bennettjones.commailto:peders...@bennettjones.com wrote: I was told by a Cisco engineer that cisco-internal is no longer supported and it didn’t work for us after we enabled MRA. I think the pinpoint subdomain being referred to now is creating the _cisco-uds._tcp SRV record as a domain on your internal DNS server. That works perfectly. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Erick Wellnitz Sent: 10 April 2015 8:32 AM To: Anthony Holloway Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] jabber dual domain question I'm seeing the 10.6.2 client query for _cisco-uds._tcp.xyz.comhttp://tcp.xyz.com, _cuplogin._tcp.xyz.com...then _collab-edge._tls.xyz.comhttp://tls.xyz.com I don't see a query for cisco-internal.xyz.comhttp://cisco-internal.xyz.com On Fri, Apr 10, 2015 at 8:09 AM, Anthony Holloway avholloway+cisco-v...@gmail.commailto:avholloway+cisco-v...@gmail.com wrote: According to the document you linked, Jabber will first perform this query: _cisco-uds._tcp.xyz.comhttp://tcp.xyz.com If nothing comes back, then it will try: _cisco-uds._tcp.cisco-internal.xyz.comhttp://tcp.cisco-internal.xyz.com Therefore, the pinpoint subdomain you are creating is: cisco-internal.xyz.comhttp://cisco-internal.xyz.com on your internal DNS server. This alleviates your need to host xyz.comhttp://xyz.com (the parent domain) on your internal DNS, where it would become authoritative and require you to enter every external DNS entry into your internal DNS server. Excerpt from Jabber DNS Guide, modified to fit your example: When the client queries the name server for SRV records, it issues additional queries if the name server does not return _cisco-uds or _cuplogin. The additional queries check for the cisco-internal.xyz.comhttp://cisco-internal.xyz.com pinpoint subdomain zone. For example, Adam McKenzie's services domain is xyz.comhttp://xyz.com when he starts the client. The client then issues the following query: _cisco-uds._tcp.xyz.comhttp://tcp.xyz.com _cuplogin._tcp.xyz.comhttp://tcp.xyz.com _collab-edge._tls.xyz.comhttp://tls.xyz.com If the name server does not return _cisco-uds or _cuplogin SRV records, the client then
Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5
“Maybe an ability to leverage ISOs on VMWare datastores instead of from the PCD server. “ …check cisco.com later this week or early next week ☺ -- Adam From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Heim, Dennis Sent: Monday, March 30, 2015 9:16 AM To: Matthew Collins; Haas, Neal; 'Andrew Grech'; Nick Cc: Cisco VoIP Group Subject: Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5 PCD is a great tool for single-site installs or upgrades in a lab environment. Biggest limitation of PCD when multisites are involved, since it pushes all ISOs from the PCD server. Maybe an ability to leverage ISOs on VMWare datastores instead of from the PCD server. Dennis Heim | Emerging Technology Architect (Collaboration) World Wide Technology, Inc. | +1 314-212-1814 [twitter]https://twitter.com/CollabSensei [chat]xmpp:dennis.h...@wwt.com[Phone]tel:+13142121814[video]sip:dennis.h...@wwt.com Innovation happens on project squared -- http://www.projectsquared.comhttp://www.projectsquared.com/ Click here to join me in my Collaboration Meeting Roomhttps://wwt.webex.com/meet/dennis.heim From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Matthew Collins Sent: Monday, March 30, 2015 6:08 AM To: Haas, Neal; 'Andrew Grech'; Nick Cc: Cisco VoIP Group Subject: Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5 Just a note on this. I have just completed a direct Hardware 8.5 to VM 10.5 with network changes using Prime collaboration deployment. No Cop files need to be installed, No jump upgrades, No restoring from backup. Really was a simple process. If you haven’t used PCD I would strongly suggest taking a look next time you upgrade or install a new build. Regards Matthew Collins From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Haas, Neal Sent: 27 March 2015 14:41 To: 'Andrew Grech'; Nick Cc: Cisco VoIP Group Subject: Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5 10.5 is VM only, 8.6.1 usually was MCS hardware. To upgrade you will need to 8.6.1 upgrade to 9.1 on MCS. Then 9.1 MCS to VM, the upgrade 9.1 to 10.5(2)SU1. Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net]mailto:[mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Andrew Grech Sent: Friday, March 27, 2015 7:30 AM To: Nick Cc: Cisco VoIP Group Subject: Re: [cisco-voip] Upgrading CUCM from 8.5 to 10.5 Supported vs the system will upgrade are two different things. On 27/03/2015 1:51 AM, Nick csv...@googlemail.commailto:csv...@googlemail.com wrote: Hi All Just checking through documentation for CUCM 10.5 for an upgrade, the compatibility guide states that a direct upgrade is from 8.6.1 onwards as shown below. Upgrade Paths for Cisco Unified Communications Manager Release 10.5(2)SU1 [http://www.cisco.com/c/dam/en/us/td/i/templates/note.gif] Note If your release is not listed in the following table, find the upgrade path from your current release to a listed release in Cisco Unified Communications Manager Software Compatibility Matrix for Release 9.X and Earlier at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdfhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf. Table 15 Export Restricted Supported Cisco Unified Communications Manager Upgrades for Release 10.5(2)SU1 10.5(2)SU1 10.5.2.11900-3 Active February 24, 2015 Direct Upgrade: 10.5(2), 10.5(1)SU1a, 10.5(1)SU1, 10.5(1), 10.0(1)SU2, 10.0(1)SU1, 10.0(1), 9.1(2)SU2a, 9.1(2)SU2, 9.1(2)SU1, 9.1(2), 9.1(1a), 9.1(1), 9.0(1), 8.6(2a)SU5, 8.6(2a)SU4a, 8.6(2a)SU4, 8.6(2a)SU3, 8.6(2a)SU2, 8.6(2a)SU1, 8.6(2a), 8.6(2), 8.6(1a), 8.6(1) Supported: (Consult the Cisco Unified Communications Manager Upgrade Guide for details) 8.5.(1)SU7, 8.5.(1)SU6, 8.5(1)SU5, 8.5(1)SU4, 8.5(1)SU3, 8.5(1)SU2, 8.5(1)SU1, 8.5(1), 8.0(3a)SU3, 8.0(3a)SU2, 8.0(3a)SU1, 8.0(3a), 8.0(3), 8.0(2c)SU1, 8.0(2c), 8.0(2b), 8.0(2a), 8.0(2), 8.0(1), 7.1(5b)SU6(restricted), 7.1(5b)SU5(restricted), 7.1(5b)SU4(restricted), 7.1(5b)SU3(restricted), 7.1(5b)SU2(restricted), 7.1(5b)(restricted), 7.1(5a)(restricted), 7.1(5)SU1a(restricted), 7.1(5)SU1(restricted), 7.1(5)(restricted), 7.1(3b)SU2, 7.1(3b)SU1, 7.1(3b), 7.1(3a)SU1a, 7.1(3a)SU1, 7.1(3a), 7.1(3), 6.1(5)SU3, 6.1(5)SU2, 6.1(5)SU1, 6.1(5), 6.1(4a)SU2, 6.1(4a), 6.1(4)SU1, 6.1(4) However in the Read Me notes for 10.5.2 Su1 it states the following Version and Description This SU is a cumulative update that incorporates all of the fixes and changes from Cisco Unified Communications Manager 10.5(2) along with additional changes that are specific to this SU. Note You can only install this SU on Cisco Unified Communications Manager Release 6.1(4x), 6.1(5x), 7.1(3x), 7.1(5x), 8.0(x), 8.5(1x), 8.6(x), 9.0(x), 9.1(x), 10.0(1), 10.5(1), or 10.5(2) This SU will not install over any 10.5(2)ES’s. Upgrades from 6x, 7x, 8.x, and 9.x
