Re: [cisco-voip] Looking for beta testers for UCCX Call Flow Designer

[Anthony Holloway]

Value is hard to place properly, as it's so subjective.

What makes this an even harder value proposition is that it's from a
smaller third party company (sorry, no offense), and a customer who invests
in this tool, will have to bet on it being around for the life of the
system.  Else, it was simply just a good idea at the time.

Where I see this really adding value is in green field deployments where
you can involve BAs in the documentation process, all the while they are
piecing together the building blocks for the actual script.  Or also in
daily operations, where an update to the documentation, translates directly
into the change itself.  This eliminates documentation of call flows
becoming out of date.  And since you can use this tool to simply create
images or Visio diagrams, without the need to export AEF files, you can
technically use it for any and all call flow diagrams (I.e., Hunt Groups)
keeping a consistent look and feel to your documents.

I'd like to try this tool out, and I have an upcoming project that's not
too large where I think this could be a good fit.  Reach out to me Tanner.

On Tue, May 3, 2016 at 9:41 PM, Kevin Przybylowski 
wrote:

> I can see value if it will take existing AEFs and export them to a
> functional Visio diagram.
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Pavan K
> *Sent:* Tuesday, May 3, 2016 9:31 PM
> *To:* Tanner Ezell ; Cisco VOIP <
> cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] Looking for beta testers for UCCX Call Flow
> Designer
>
>
>
> I watched the video and am curious. What is the value add to uccx editor ?
>
>
>
>
>
> On Tue, May 3, 2016, 8:24 PM Tanner Ezell  wrote:
>
> I now realize I forgot to include the video!
> https://www.youtube.com/watch?v=CUwGGbPjmWY
>
>
>
> On Tue, May 3, 2016 at 3:34 PM, Tanner Ezell 
> wrote:
>
> As many of you know I've been developing a software solution to bring
> visual call flow development to UCCX (you can see a demo video I put
> together showcasing functionality, including export to Visio and AEF).
> After much time I'm extremely pleased to announce we're looking for beta
> testers to play with the software and provide feedback.
>
>
>
> Ideally I'm looking for folks who are able to apply real world needs to
> the application to make recommendations for improvement and enhancements.
>
>
>
> Anyone interested please feel free to email me directly or on thread to
> discuss further.
>
>
>
> The software is Web based, so if you're a Mac or Linux guy, you can still
> apply!
>
>
>
> I'm also happy to answer any questions out there regarding the software.
>
>
>
> Regards,
>
> Tanner Ezell
>
>
>
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Re: [cisco-voip] Looking for beta testers for UCCX Call Flow Designer

[Kevin Przybylowski]

I can see value if it will take existing AEFs and export them to a functional 
Visio diagram.

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Pavan 
K
Sent: Tuesday, May 3, 2016 9:31 PM
To: Tanner Ezell ; Cisco VOIP 

Subject: Re: [cisco-voip] Looking for beta testers for UCCX Call Flow Designer

I watched the video and am curious. What is the value add to uccx editor ?


On Tue, May 3, 2016, 8:24 PM Tanner Ezell 
> wrote:
I now realize I forgot to include the video!  
https://www.youtube.com/watch?v=CUwGGbPjmWY

On Tue, May 3, 2016 at 3:34 PM, Tanner Ezell 
> wrote:
As many of you know I've been developing a software solution to bring visual 
call flow development to UCCX (you can see a demo video I put together 
showcasing functionality, including export to Visio and AEF). After much time 
I'm extremely pleased to announce we're looking for beta testers to play with 
the software and provide feedback.

Ideally I'm looking for folks who are able to apply real world needs to the 
application to make recommendations for improvement and enhancements.

Anyone interested please feel free to email me directly or on thread to discuss 
further.

The software is Web based, so if you're a Mac or Linux guy, you can still apply!

I'm also happy to answer any questions out there regarding the software.

Regards,
Tanner Ezell

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Re: [cisco-voip] Looking for beta testers for UCCX Call Flow Designer

[Pavan K]

I watched the video and am curious. What is the value add to uccx editor ?



On Tue, May 3, 2016, 8:24 PM Tanner Ezell  wrote:

> I now realize I forgot to include the video!
> https://www.youtube.com/watch?v=CUwGGbPjmWY
>
> On Tue, May 3, 2016 at 3:34 PM, Tanner Ezell 
> wrote:
>
>> As many of you know I've been developing a software solution to bring
>> visual call flow development to UCCX (you can see a demo video I put
>> together showcasing functionality, including export to Visio and AEF).
>> After much time I'm extremely pleased to announce we're looking for beta
>> testers to play with the software and provide feedback.
>>
>> Ideally I'm looking for folks who are able to apply real world needs to
>> the application to make recommendations for improvement and enhancements.
>>
>> Anyone interested please feel free to email me directly or on thread to
>> discuss further.
>>
>> The software is Web based, so if you're a Mac or Linux guy, you can still
>> apply!
>>
>> I'm also happy to answer any questions out there regarding the software.
>>
>> Regards,
>> Tanner Ezell
>>
>
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Re: [cisco-voip] Looking for beta testers for UCCX Call Flow Designer

[Tanner Ezell]

I now realize I forgot to include the video!
https://www.youtube.com/watch?v=CUwGGbPjmWY

On Tue, May 3, 2016 at 3:34 PM, Tanner Ezell  wrote:

> As many of you know I've been developing a software solution to bring
> visual call flow development to UCCX (you can see a demo video I put
> together showcasing functionality, including export to Visio and AEF).
> After much time I'm extremely pleased to announce we're looking for beta
> testers to play with the software and provide feedback.
>
> Ideally I'm looking for folks who are able to apply real world needs to
> the application to make recommendations for improvement and enhancements.
>
> Anyone interested please feel free to email me directly or on thread to
> discuss further.
>
> The software is Web based, so if you're a Mac or Linux guy, you can still
> apply!
>
> I'm also happy to answer any questions out there regarding the software.
>
> Regards,
> Tanner Ezell
>
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[cisco-voip] Looking for beta testers for UCCX Call Flow Designer

[Tanner Ezell]

As many of you know I've been developing a software solution to bring
visual call flow development to UCCX (you can see a demo video I put
together showcasing functionality, including export to Visio and AEF).
After much time I'm extremely pleased to announce we're looking for beta
testers to play with the software and provide feedback.

Ideally I'm looking for folks who are able to apply real world needs to the
application to make recommendations for improvement and enhancements.

Anyone interested please feel free to email me directly or on thread to
discuss further.

The software is Web based, so if you're a Mac or Linux guy, you can still
apply!

I'm also happy to answer any questions out there regarding the software.

Regards,
Tanner Ezell
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Re: [cisco-voip] LDAP, Sync, Filters and CUCM

[Justin Steinberg]

CUCM doesn't delete the users when they are marked inactive.   you can fix
the LDAP agreement, resync and get them back if you get it fixed before the
garbage cycle clears them out.

this is really an issue for the UCCX team, they should handle user changes
in CUCM more gracefully.  This is also the case for situations where the
username changes.  If the account changes in the LDAP directory, CUCM will
usually see the change and update the username.  however, UCCX doesn't
track the same way and will delete the agent's old account and create a new
account for the new username.  the new UCCX account will have no skills, no
team, no associated historical data, etc.I haven't tested this with
UCCX 11, but this is how it has been on UCCX when I last tested it.

On Tue, May 3, 2016 at 3:04 PM, Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> This is related to my post I just made on UCCX and LDAP via CUCM.
>
> I also just found out that a CUCM with an already synced user database
> behaves in the following two ways:
>
>1. If you modify the filter such that it matches 0 records, the sync
>doesn't happen at all.  No users are marked as Inactive, no users are
>pulled in, and no users are updated
>
>You will see this in the DirSync log
>Dirsync synched zero users. Please verify the custom LDAP filter
>configured for this agreement
>
>2. However, if you modify the filter such that it matches a single
>record, the sync does happen.  All of the non-matched users will become
>Inactive.
>
>You will see this in the DirSync log (the value 1660 will vary by
>scenario)
>DSDBInterface.setUserInactive Found 1660 users in database needing
>update
>
> For #1, it seems like this might be a protection mechanism, preventing you
> from destroying your entire corporate directory.  Because, recall that EM,
> Jabber, Finesse, etc., all require your account to be Active Synced in
> order to authenticate you; therefore, making 1660 people go Inactive will
> have a large impact.  Or perhaps it was a coding error, and they should
> have made all users go Inactive?
>
> For #2, if we're thinking #1 could be a protective mode, then wouldn't
> 100% user loss be just as bad as 99%?  Perhaps the protection mechanism
> should look for a smaller percentage drop in Active users and prohibit an
> LDAP update at that time and display a warning on the page (I.e., Like the
> last known good backup now shows up on the About page).
>
> What do you think?  Have you seen this before?  Has it bit you?  Am I
> missing something obvious?  Let me know.  Thanks.
>
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Re: [cisco-voip] Vmware Tools Bug CSCux90747

[Baha Akman (makman)]

This issue impacts all VOS / Unified OS based UC applications that runs on top 
of RHEL 6 OS where selinux is enforcing by default.

So CUCM, CUC, IM, CER, UCCX, and PLM is what I can think of.

CUCM 10.5(2) and 11.0 fix is already on CCO as ciscocm.VMwareTools2016a.cop.sgn 
under Unified Communications Manager / CallManager / Cisco Unity Connection 
Utilities
CUC COP is on its way as ciscocm.VMwareTools2016b.cop.sgn is what I hear. 
Should post under the same location on CCO.

CER COP is already posted as ciscocm.cer_vm_tools.cop.sgn under  Emergency 
Responder 
Updates

I suspect as other Applications test this fix they will publish their 
respective COP files soon.

--
Baha


On May 3, 2016, at 4:09 PM, Matthew Loraditch 
> 
wrote:

Does this not affect anything but CUCM? I’m surprised it doesn’t hit Unity 
Connection? The workaround mentioned pretty much every product, but the fix 
only works on CUCM.
Just want to confirm as I have some VMware updates planned.

Matthew G. Loraditch – CCNP-Voice, CCNA-R, CCDA
Network Engineer
Direct Voice: 443.541.1518

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[cisco-voip] Vmware Tools Bug CSCux90747

[Matthew Loraditch]

Does this not affect anything but CUCM? I'm surprised it doesn't hit Unity 
Connection? The workaround mentioned pretty much every product, but the fix 
only works on CUCM.
Just want to confirm as I have some VMware updates planned.

Matthew G. Loraditch - CCNP-Voice, CCNA-R, CCDA
Network Engineer
Direct Voice: 443.541.1518

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LinkedIn 
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[cisco-voip] Fw: new message

[Todd Johnson via cisco-voip]

Hello!

 

You have a new message, please read 


 

Todd Johnson

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[cisco-voip] LDAP, Sync, Filters and CUCM

[Anthony Holloway]

This is related to my post I just made on UCCX and LDAP via CUCM.

I also just found out that a CUCM with an already synced user database
behaves in the following two ways:

   1. If you modify the filter such that it matches 0 records, the sync
   doesn't happen at all.  No users are marked as Inactive, no users are
   pulled in, and no users are updated

   You will see this in the DirSync log
   Dirsync synched zero users. Please verify the custom LDAP filter
   configured for this agreement

   2. However, if you modify the filter such that it matches a single
   record, the sync does happen.  All of the non-matched users will become
   Inactive.

   You will see this in the DirSync log (the value 1660 will vary by
   scenario)
   DSDBInterface.setUserInactive Found 1660 users in database needing update

For #1, it seems like this might be a protection mechanism, preventing you
from destroying your entire corporate directory.  Because, recall that EM,
Jabber, Finesse, etc., all require your account to be Active Synced in
order to authenticate you; therefore, making 1660 people go Inactive will
have a large impact.  Or perhaps it was a coding error, and they should
have made all users go Inactive?

For #2, if we're thinking #1 could be a protective mode, then wouldn't 100%
user loss be just as bad as 99%?  Perhaps the protection mechanism should
look for a smaller percentage drop in Active users and prohibit an LDAP
update at that time and display a warning on the page (I.e., Like the last
known good backup now shows up on the About page).

What do you think?  Have you seen this before?  Has it bit you?  Am I
missing something obvious?  Let me know.  Thanks.
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Re: [cisco-voip] Cisco Voice Training

[Pavan K]

Vik malhi has an excellent course.
Faisal Khan is iffy at best.
On May 3, 2016 1:50 PM, "Brian Meade"  wrote:

> The CBTNuggets CCNP Voice/Collab videos are really good at a lot of this
> type of material.
>
> On Tue, May 3, 2016 at 2:43 PM, Aaron Jenkins 
> wrote:
>
>> Certification, we dropped yearly third party support/Maintenance on our
>> VoIP and I am only experienced in some parts of CUCM. Never setup up
>> gateways or Call routing and such.
>>
>>
>>
>> *From:* Ed Leatherman [mailto:ealeather...@gmail.com]
>> *Sent:* Tuesday, May 03, 2016 2:28 PM
>> *To:* Aaron Jenkins
>> *Cc:* cisco-voip@puck.nether.net
>> *Subject:* Re: [cisco-voip] Cisco Voice Training
>>
>>
>>
>> Are you after a cert or looking for some particular skill set?
>>
>>
>>
>> I'm using videos on ine.com to study for a re-certification, their
>> collab videos seem pretty solid but they are not cisco "authorized" so i
>> can't comment on how much they toe the line.
>>
>>
>>
>> On Mon, May 2, 2016 at 4:04 PM, Aaron Jenkins 
>> wrote:
>>
>> Looking for recommendations on Training Facilities to take Cisco Voice
>> classes.
>>
>>
>>
>> Thanks.
>>
>>
>>
>>
>>
>>
>>
>>
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>>
>>
>>
>>
>>
>> --
>>
>> Ed Leatherman
>>
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>>
>
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Re: [cisco-voip] Cisco Voice Training

[Brian Meade]

The CBTNuggets CCNP Voice/Collab videos are really good at a lot of this
type of material.

On Tue, May 3, 2016 at 2:43 PM, Aaron Jenkins 
wrote:

> Certification, we dropped yearly third party support/Maintenance on our
> VoIP and I am only experienced in some parts of CUCM. Never setup up
> gateways or Call routing and such.
>
>
>
> *From:* Ed Leatherman [mailto:ealeather...@gmail.com]
> *Sent:* Tuesday, May 03, 2016 2:28 PM
> *To:* Aaron Jenkins
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Cisco Voice Training
>
>
>
> Are you after a cert or looking for some particular skill set?
>
>
>
> I'm using videos on ine.com to study for a re-certification, their collab
> videos seem pretty solid but they are not cisco "authorized" so i can't
> comment on how much they toe the line.
>
>
>
> On Mon, May 2, 2016 at 4:04 PM, Aaron Jenkins 
> wrote:
>
> Looking for recommendations on Training Facilities to take Cisco Voice
> classes.
>
>
>
> Thanks.
>
>
>
>
>
>
>
>
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>
>
>
>
>
> --
>
> Ed Leatherman
>
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Re: [cisco-voip] Cisco Voice Training

[Aaron Jenkins]

Certification, we dropped yearly third party support/Maintenance on our VoIP 
and I am only experienced in some parts of CUCM. Never setup up gateways or 
Call routing and such.

From: Ed Leatherman [mailto:ealeather...@gmail.com]
Sent: Tuesday, May 03, 2016 2:28 PM
To: Aaron Jenkins
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Cisco Voice Training

Are you after a cert or looking for some particular skill set?

I'm using videos on ine.com to study for a re-certification, 
their collab videos seem pretty solid but they are not cisco "authorized" so i 
can't comment on how much they toe the line.

On Mon, May 2, 2016 at 4:04 PM, Aaron Jenkins 
> wrote:
Looking for recommendations on Training Facilities to take Cisco Voice classes.

Thanks.




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Re: [cisco-voip] Cisco Voice Training

[Ryan Huff]

ine and CollabCert are really the only two left in the game since ipExpert went 
off to crazy-town.

ine's collab stuff hasn't been updated (that I know of) since Mark left so it's 
probably still fairly relevant (maybe a year or two old).

If you're looking for some hands on al-la cart experience, check out Cisco 
dCloud.

Thanks,

Ryan

On May 3, 2016, at 2:33 PM, Ed Leatherman 
> wrote:

Are you after a cert or looking for some particular skill set?

I'm using videos on ine.com to study for a re-certification, 
their collab videos seem pretty solid but they are not cisco "authorized" so i 
can't comment on how much they toe the line.

On Mon, May 2, 2016 at 4:04 PM, Aaron Jenkins 
> wrote:
Looking for recommendations on Training Facilities to take Cisco Voice classes.

Thanks.




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Re: [cisco-voip] Cisco Voice Training

[Ed Leatherman]

Are you after a cert or looking for some particular skill set?

I'm using videos on ine.com to study for a re-certification, their collab
videos seem pretty solid but they are not cisco "authorized" so i can't
comment on how much they toe the line.

On Mon, May 2, 2016 at 4:04 PM, Aaron Jenkins 
wrote:

> Looking for recommendations on Training Facilities to take Cisco Voice
> classes.
>
>
>
> Thanks.
>
>
>
>
>
>
>
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