Re: [cisco-voip] Network Hold Audio Source - UCCX

[Brian Meade]

So it works for 126 of your voice gateways, but not 2 of them?

Might want to check the MRGL on those to make sure it's not using a
different MoH server.  Also make sure the ringback file is uploaded on
every node.

On Wed, Nov 2, 2016 at 3:03 PM, Jose Colon II  wrote:

> I have been getting reports of a few locations that are not getting the
> "ringback.wav" music that I play when the system sends a call to a agent in
> UCCX.
>
> The music on hold audio plays fine but when a call is ringing to an agent
> the customer just hears silence. This is only happening at 2 out of 128 on
> a H.323 gateway. My routing all looks good. I have rebooted the routers at
> the 2 impacted locations and reset the gateways and still silence while
> ringing the agent.
>
> The ring back is set in the Call control group under the "Network Hold
> Audio Source" setting in UCCX. Pings, traceroutes and network in general
> all looks great. I cant figure this out.
>
> Has anyone else come across this issue?
>
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Re: [cisco-voip] CXN 9.1.2.14900-661 Garbled Messages

[Ryan Huff]

I would also bounce the conversation manager services if you haven't already; 
CUC primary requires strata 3 or better and HA syncs to primary for strata 4 or 
better

Sent from my iPhone

On Nov 2, 2016, at 3:09 PM, Jason Aarons (AM) 
> wrote:

The ntp server was a 6509 with "ntp master 10" setup.  However the 
delay/offset/jitter are both high to that 6509.  I changed it to ntp master 2 
and will monitor RTMT for syslog alerts.

From: Ryan Huff [mailto:ryanh...@outlook.com]
Sent: Wednesday, November 2, 2016 14:52
To: Jason Aarons (AM) 
>
Cc: cisco-voip (cisco-voip@puck.nether.net) 
>
Subject: Re: [cisco-voip] CXN 9.1.2.14900-661 Garbled Messages


Jason,

Fix NTP then restart conversation manager primary first, the HA.

Find a IOS router for now, if you can, and host a local ntp master at Strata 2 
for the primary.

Sent from my iPhone

On Nov 2, 2016, at 2:45 PM, Jason Aarons (AM) 
> wrote:

Customer is complaining they have to reboot Unity Connection at least twice a 
week, messages are being clipped, garbled etc.

G711 recording format, SIP integrated with CUCM 9.1.2.14900-14

Any known bugs?

I did notice via RTMT syslog alert that NTP is Stratum 10 and am working to 
have them open a firewall port for NTP for public stratum2 ntp server, or buy a 
GPS NTP box etc.

-jason






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Re: [cisco-voip] CXN 9.1.2.14900-661 Garbled Messages

[Jason Aarons (AM)]

The ntp server was a 6509 with “ntp master 10” setup.  However the 
delay/offset/jitter are both high to that 6509.  I changed it to ntp master 2 
and will monitor RTMT for syslog alerts.

From: Ryan Huff [mailto:ryanh...@outlook.com]
Sent: Wednesday, November 2, 2016 14:52
To: Jason Aarons (AM) 
Cc: cisco-voip (cisco-voip@puck.nether.net) 
Subject: Re: [cisco-voip] CXN 9.1.2.14900-661 Garbled Messages


Jason,

Fix NTP then restart conversation manager primary first, the HA.

Find a IOS router for now, if you can, and host a local ntp master at Strata 2 
for the primary.

Sent from my iPhone

On Nov 2, 2016, at 2:45 PM, Jason Aarons (AM) 
> wrote:

Customer is complaining they have to reboot Unity Connection at least twice a 
week, messages are being clipped, garbled etc.

G711 recording format, SIP integrated with CUCM 9.1.2.14900-14

Any known bugs?

I did notice via RTMT syslog alert that NTP is Stratum 10 and am working to 
have them open a firewall port for NTP for public stratum2 ntp server, or buy a 
GPS NTP box etc.

-jason






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[cisco-voip] Network Hold Audio Source - UCCX

[Jose Colon II]

I have been getting reports of a few locations that are not getting the
"ringback.wav" music that I play when the system sends a call to a agent in
UCCX.

The music on hold audio plays fine but when a call is ringing to an agent
the customer just hears silence. This is only happening at 2 out of 128 on
a H.323 gateway. My routing all looks good. I have rebooted the routers at
the 2 impacted locations and reset the gateways and still silence while
ringing the agent.

The ring back is set in the Call control group under the "Network Hold
Audio Source" setting in UCCX. Pings, traceroutes and network in general
all looks great. I cant figure this out.

Has anyone else come across this issue?
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Re: [cisco-voip] CXN 9.1.2.14900-661 Garbled Messages

[Ryan Huff]

Jason,

Fix NTP then restart conversation manager primary first, the HA.

Find a IOS router for now, if you can, and host a local ntp master at Strata 2 
for the primary.

Sent from my iPhone

On Nov 2, 2016, at 2:45 PM, Jason Aarons (AM) 
> wrote:



Customer is complaining they have to reboot Unity Connection at least twice a 
week, messages are being clipped, garbled etc.

G711 recording format, SIP integrated with CUCM 9.1.2.14900-14

Any known bugs?

I did notice via RTMT syslog alert that NTP is Stratum 10 and am working to 
have them open a firewall port for NTP for public stratum2 ntp server, or buy a 
GPS NTP box etc.

-jason






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Re: [cisco-voip] Traffic Issues with 7900 Series Phones

[Pawlowski, Adam]

Tommy,

Sorry about that. These are a mixed bag. 41/61 both G and G-GE phones, 
with the gigabit ones primarily. Some SCCP, some SIP, mostly 9.4.2SR1-1, but 
seen on 9.4.2SR2-2. PC attached or not, no difference, the only difference 
we've been able to create that stops this, is changing the data VLAN that runs 
through the phone to a different one, or something null (with no PC).

Adam

> -Original Message-
> From: Tommy Schlotterer [mailto:tschlotte...@presidio.com]
> Sent: Wednesday, November 02, 2016 2:37 PM
> To: Pawlowski, Adam; cisco-voip@puck.nether.net
> Subject: RE: Traffic Issues with 7900 Series Phones
> 
> What specific Models of phones eg. 41s/61s? or 40s/60s?
> 
> Thanks
> 
> Tommy
> 
> Tommy Schlotterer | Systems Engineer
> Presidio | www.presidio.com
> 20 N. Saint Clair, 3rd Floor, Toledo, OH 43604
> D: 419.214.1415 | C: 419.706.0259 | tschlotte...@presidio.com
> 
> -Original Message-
> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of
> Pawlowski, Adam
> Sent: Wednesday, November 02, 2016 2:23 PM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] Traffic Issues with 7900 Series Phones
> 
> After much hair pulling and frustration, I wanted to ask the group here in
> case anyone has seen this or has any thought on what we should be looking
> for.
> 
> We have a number of 7900 series phones that have been exhibiting issues
> that appear to me to be that the phone is getting hung up on something.
> Some sort of frame or packet is screwing with the network chip/board or
> the OS which is causing it trouble. I see missed traffic, missed
> responses, high ICMP echo times - and phones that eventually get stuck
> with their ICMP echo response times being all over the board - with some
> report of call trouble and CMR showing crazy jitter. If I power cycle the
> phone that clears and it works fine for a while.
> 
> I realize these items are pretty much end of useful life, pretty much all
> done with software support, and are going to drop off of the compatibility
> matrix and probably functional support in the near future. But, while we
> still have a ton of them - has anyone noted any particular type of traffic
> that causes the 7900 series phones grief?
> 
> I don't have loss on the network, there do not seem to be any transient
> broadcast storms rolling by. We do see an increased amount of mDNS, IPv6
> (phones are v4 only) etc, but nothing stands out as causing a particular
> problem. It just seems that whatever this is, is causing a memory leak or
> something, wherein it gets bad enough that things go to hell eventually.
> 
> Any thoughts?
> 
> Adam P
> SUNYAB
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Re: [cisco-voip] Traffic Issues with 7900 Series Phones

[Tommy Schlotterer]

What specific Models of phones eg. 41s/61s? or 40s/60s?

Thanks

Tommy

Tommy Schlotterer | Systems Engineer
Presidio | www.presidio.com
20 N. Saint Clair, 3rd Floor, Toledo, OH 43604
D: 419.214.1415 | C: 419.706.0259 | tschlotte...@presidio.com

-Original Message-
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Pawlowski, Adam
Sent: Wednesday, November 02, 2016 2:23 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Traffic Issues with 7900 Series Phones

After much hair pulling and frustration, I wanted to ask the group here in case 
anyone has seen this or has any thought on what we should be looking for.

We have a number of 7900 series phones that have been exhibiting issues that 
appear to me to be that the phone is getting hung up on something. Some sort of 
frame or packet is screwing with the network chip/board or the OS which is 
causing it trouble. I see missed traffic, missed responses, high ICMP echo 
times - and phones that eventually get stuck with their ICMP echo response 
times being all over the board - with some report of call trouble and CMR 
showing crazy jitter. If I power cycle the phone that clears and it works fine 
for a while.

I realize these items are pretty much end of useful life, pretty much all done 
with software support, and are going to drop off of the compatibility matrix 
and probably functional support in the near future. But, while we still have a 
ton of them - has anyone noted any particular type of traffic that causes the 
7900 series phones grief?

I don't have loss on the network, there do not seem to be any transient 
broadcast storms rolling by. We do see an increased amount of mDNS, IPv6 
(phones are v4 only) etc, but nothing stands out as causing a particular 
problem. It just seems that whatever this is, is causing a memory leak or 
something, wherein it gets bad enough that things go to hell eventually. 

Any thoughts?

Adam P
SUNYAB
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[cisco-voip] Traffic Issues with 7900 Series Phones

[Pawlowski, Adam]

After much hair pulling and frustration, I wanted to ask the group here in case 
anyone has seen this or has any thought on what we should be looking for.

We have a number of 7900 series phones that have been exhibiting issues that 
appear to me to be that the phone is getting hung up on something. Some sort of 
frame or packet is screwing with the network chip/board or the OS which is 
causing it trouble. I see missed traffic, missed responses, high ICMP echo 
times - and phones that eventually get stuck with their ICMP echo response 
times being all over the board - with some report of call trouble and CMR 
showing crazy jitter. If I power cycle the phone that clears and it works fine 
for a while.

I realize these items are pretty much end of useful life, pretty much all done 
with software support, and are going to drop off of the compatibility matrix 
and probably functional support in the near future. But, while we still have a 
ton of them - has anyone noted any particular type of traffic that causes the 
7900 series phones grief?

I don't have loss on the network, there do not seem to be any transient 
broadcast storms rolling by. We do see an increased amount of mDNS, IPv6 
(phones are v4 only) etc, but nothing stands out as causing a particular 
problem. It just seems that whatever this is, is causing a memory leak or 
something, wherein it gets bad enough that things go to hell eventually. 

Any thoughts?

Adam P
SUNYAB
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Re: [cisco-voip] Not supported I'm sure..... but what do you think?

[Andrew Grech]

I wouldn't go for the NAT. Rather setup a "faker" VM with a bunch of
network interfaces using the same IP as your NTP\DNS server.

I've used this method before.
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[cisco-voip] UCM and RSASSA-PSS Certificates

[Reto Gassmann]

Hello group

I tried to install CA signed certificates for tomcat and xmpp on our UCM
and IM Server.
I could upload the Root and the intermediate certificates to the servers.
Then I tried to upload the signed xmpp certificate an got the following
error: java.security.cert.CertPathBuilderExeption: No such signature
agorithm.
I also tried to upload the certificate chain with the same result.

Our Microsoft CA uses the RSASSA-PSS signature algorithm. I found the Bug
CSCuz38372 that describes an issue with this signature algorithm and CUCM
servers.
We cannot change the signing algorithm on the CA. So I have to solve it on
the UCM.

Has anyone seen this and found a solution?
Thanks Reto
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Re: [cisco-voip] Future of Jabber .......

[Matthew Collins]

Received this in one of the Cisco Customer Connection: Briefing Registration 
invites last week

"November 17, 2016 - Revised Jabber Roadmap Update
Cisco Collab Technology Group listened to and has acted upon your feedback on 
the Cisco Jabber roadmap that was delivered on September 15, 2016! Please join 
us to hear about the revised Jabber roadmap for post R11.8 capabilities that 
will include iOS Voice/Video Push notifications (in addition to IM/P 
notifications in R11.8), Multi-Line call support, Contact Center Feature 
enhancements, and more features and capabilities!"

Regards

Matthew Collins 


-Original Message-
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of James 
Andrewartha
Sent: 02 November 2016 06:45
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Future of Jabber ...

On 03/10/16 02:11, Lelio Fulgenzi wrote:
> I've seen only one update in the forums, and while it's a good start, 
> there's still some outstanding issues people have concerns with.

Reading the forum now, it looks like they've listened and are going to add 
support IM/phone push notifications by the time iOS 11 comes out.

--
James Andrewartha
Network & Projects Engineer
Christ Church Grammar School
Claremont, Western Australia
Ph. (08) 9442 1757
Mob. 0424 160 877
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Re: [cisco-voip] Future of Jabber .......

[James Andrewartha]

On 03/10/16 02:11, Lelio Fulgenzi wrote:
> I've seen only one update in the forums, and while it's a good start,
> there's still some outstanding issues people have concerns with. 

Reading the forum now, it looks like they've listened and are going to
add support IM/phone push notifications by the time iOS 11 comes out.

-- 
James Andrewartha
Network & Projects Engineer
Christ Church Grammar School
Claremont, Western Australia
Ph. (08) 9442 1757
Mob. 0424 160 877
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