Re: [cisco-voip] Cisco CER Licensing?

2016-12-30 Thread Travis Dennis 
I recently upgraded a site to 10.x and they were out of compliance but CER 
never stopped working.  Just the warning banner in CER and in PLM.  There would 
be lawsuits a'plenty if 911 calls stopped flowing.  Even if it is the 
customer's fault for being out of compliance.  No real way to say that a 
particular phone should have been allowed to make a 911 call and this other 
phone shouldn't




Regards,
Travis L. Dennis
Enterprise Solutions Architect
DataSource Technical Consulting
(770)490-3313 Main
(925)380-8851 Fax






From: cisco-voip [cisco-voip-boun...@puck.nether.net] on behalf of Erick 
Bergquist [erick...@gmail.com]
Sent: Saturday, December 31, 2016 12:04 AM
To: Anthony Holloway; Ryan Huff
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Cisco CER Licensing?

I believe it only counts registered devices. I've seen it fluctuate by a few 
hundred with organizations with numerous 792x wireless phones  day to day.

I haven't really looked for docs on this yet though.

Does CER enforce if it's tracking more phones then licensed? The docs aren't 
really clear and I see it still functioning fine.


On Fri, Dec 30, 2016 at 4:56 PM Ryan Huff 
>
 wrote:










Anthony, out of curiosity did your situation involve CSF/TCT/BOT devices and 
CER based device discovery?





Sent from my iPhone





On Dec 30, 2016, at 6:43 PM, Anthony Holloway 
>
 wrote:











I'm going to love seeing this conversation play out.  I just had a weird 
situation where we were over on licensing in CER, we bought more, uploaded them 
to PLM, and then CER was showing an even higher number of licenses required.  
What a bait

and switch liar.







On Fri, Dec 30, 2016 at 5:05 PM Scott Voll 
>
 wrote:






How does PLM / CER figure out phones that need to be licensed?






I have 1883 total phones configured.







almost 500 are IPC clients







PLM says I need  1425 licenses.







I have about 100 phones not registered to CM.







I can't figure out how PLM comes up with the numbers it does.  Can someone give 
me a crash course?







TIA







Scott









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[cisco-voip] UCCX script question

2016-12-30 Thread Terry Oakley 
Does anyone have an example of a UCCX script that has the ability for a call 
centre or service desk to change a prompt?

An example would be based on our ServiceDesk wanting to change the welcome 
prompt to inform the caller that 'all services are working' to 'email is down' 
etc.   I was hoping that someone would have an example of a script that would 
allow the call centre staff to change the script without having to load prompts 
or edit the script.

Thanks

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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Re: [cisco-voip] Cisco CER Licensing?

2016-12-30 Thread Erick Bergquist 
I believe it only counts registered devices. I've seen it fluctuate by a
few hundred with organizations with numerous 792x wireless phones  day to
day.

I haven't really looked for docs on this yet though.

Does CER enforce if it's tracking more phones then licensed? The docs
aren't really clear and I see it still functioning fine.


On Fri, Dec 30, 2016 at 4:56 PM Ryan Huff  wrote:

>
>
>
>
>
>
>
>
>
>
> Anthony, out of curiosity did your situation involve CSF/TCT/BOT devices
> and CER based device discovery?
>
>
>
>
>
> Sent from my iPhone
>
>
>
>
>
> On Dec 30, 2016, at 6:43 PM, Anthony Holloway <
> avholloway+cisco-v...@gmail.com> wrote:
>
>
>
>
>
>
>
>
>
>
>
> I'm going to love seeing this conversation play out.  I just had a weird
> situation where we were over on licensing in CER, we bought more, uploaded
> them to PLM, and then CER was showing an even higher number of licenses
> required.  What a bait
>
> and switch liar.
>
>
>
>
>
>
>
> On Fri, Dec 30, 2016 at 5:05 PM Scott Voll  wrote:
>
>
>
>
>
>
> How does PLM / CER figure out phones that need to be licensed?
>
>
>
>
>
>
> I have 1883 total phones configured.
>
>
>
>
>
>
>
> almost 500 are IPC clients
>
>
>
>
>
>
>
> PLM says I need  1425 licenses.
>
>
>
>
>
>
>
> I have about 100 phones not registered to CM.
>
>
>
>
>
>
>
> I can't figure out how PLM comes up with the numbers it does.  Can someone
> give me a crash course?
>
>
>
>
>
>
>
> TIA
>
>
>
>
>
>
>
> Scott
>
>
>
>
>
>
>
>
>
> ___
>
>
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>
>
> cisco-voip@puck.nether.net
>
>
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
>
>
>
>
>
>
>
>
> ___
>
>
> cisco-voip mailing list
>
>
> cisco-voip@puck.nether.net
>
>
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
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>
>
>
>
>
>
> ___
>
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Re: [cisco-voip] Cisco CER Licensing?

2016-12-30 Thread Ryan Huff 
Anthony, out of curiosity did your situation involve CSF/TCT/BOT devices and 
CER based device discovery?

Sent from my iPhone

On Dec 30, 2016, at 6:43 PM, Anthony Holloway 
> wrote:

I'm going to love seeing this conversation play out.  I just had a weird 
situation where we were over on licensing in CER, we bought more, uploaded them 
to PLM, and then CER was showing an even higher number of licenses required.  
What a bait and switch liar.

On Fri, Dec 30, 2016 at 5:05 PM Scott Voll 
> wrote:
How does PLM / CER figure out phones that need to be licensed?

I have 1883 total phones configured.

almost 500 are IPC clients

PLM says I need  1425 licenses.

I have about 100 phones not registered to CM.

I can't figure out how PLM comes up with the numbers it does.  Can someone give 
me a crash course?

TIA

Scott

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Re: [cisco-voip] Cisco CER Licensing?

2016-12-30 Thread Anthony Holloway 
I'm going to love seeing this conversation play out.  I just had a weird
situation where we were over on licensing in CER, we bought more, uploaded
them to PLM, and then CER was showing an even higher number of licenses
required.  What a bait and switch liar.

On Fri, Dec 30, 2016 at 5:05 PM Scott Voll  wrote:

> How does PLM / CER figure out phones that need to be licensed?
>
> I have 1883 total phones configured.
>
> almost 500 are IPC clients
>
> PLM says I need  1425 licenses.
>
> I have about 100 phones not registered to CM.
>
> I can't figure out how PLM comes up with the numbers it does.  Can someone
> give me a crash course?
>
> TIA
>
> Scott
>
> ___
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> cisco-voip@puck.nether.net
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>
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[cisco-voip] Cisco CER Licensing?

2016-12-30 Thread Scott Voll 
How does PLM / CER figure out phones that need to be licensed?

I have 1883 total phones configured.

almost 500 are IPC clients

PLM says I need  1425 licenses.

I have about 100 phones not registered to CM.

I can't figure out how PLM comes up with the numbers it does.  Can someone
give me a crash course?

TIA

Scott
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