Does anyone have an example of a UCCX script that has the ability for a call centre or service desk to change a prompt?
An example would be based on our ServiceDesk wanting to change the welcome prompt to inform the caller that 'all services are working' to 'email is down' etc. I was hoping that someone would have an example of a script that would allow the call centre staff to change the script without having to load prompts or edit the script. Thanks Terry Terry Oakley Telecommunications Coordinator | Information Technology Services Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5 work (403) 342-3521 | FAX (403) 343-4034
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