Re: [cisco-voip] Integrating IM only between Jabber & S4B cross-organizations

[Justin Steinberg]

This is possible now on the latest version of expressway x8.9 and IMP
server 11.5(1)su2.

This will only work between two different domain names, which seems to be
what you want to do.

This will provide IM & Presence.   Voice & Video calling would require CMS.

On Feb 23, 2017 4:54 PM, "Ben Amick"  wrote:

> So I’m being asked if it’s possible to integrate S4B on O365 and Jabber –
> I know not natively, as Skype/Lync isn’t an XMPP client, and I know there’s
> the connector for expressway to be able to do full IMP & Video, but that’s
> all internal. Is there any way to integrate messaging between S4B and
> Jabber between two separate organizations, especially since one is on O365?
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
> Confidentiality Note: This message is intended for use only by the
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[cisco-voip] Integrating IM only between Jabber & S4B cross-organizations

[Ben Amick]

So I'm being asked if it's possible to integrate S4B on O365 and Jabber - I 
know not natively, as Skype/Lync isn't an XMPP client, and I know there's the 
connector for expressway to be able to do full IMP & Video, but that's all 
internal. Is there any way to integrate messaging between S4B and Jabber 
between two separate organizations, especially since one is on O365?

Ben Amick
Telecom Analyst



Confidentiality Note: This message is intended for use only by the individual 
or entity to which it is addressed and may contain information that is 
privileged, confidential, and exempt from disclosure under applicable law. If 
the reader of this message is not the intended recipient or the employee or 
agent responsible for delivering the message to the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this 
communication is strictly prohibited. If you have received this communication 
in error, please contact the sender immediately and destroy the material in its 
entirety, whether electronic or hard copy. Thank you___
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Re: [cisco-voip] UCCX Standard License

[Anthony Holloway]

I found a source for the HA license being included with UCCX now.

If you have access, it's here: https://communities.cisco.com/docs/DOC-69664

On Tue, Jan 31, 2017 at 3:39 PM Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> For the CUIC Premium License being free...
>
> Cisco Unified Intelligence Center Premium License
> Cisco Unified Intelligence Center Premium License is applicable only to
> the Standalone Cisco Unified Intelligence Center and included in Cisco
> Unified Contact Center Express Premium at no extra cost.
>
> Download the file Cisco Unified Intelligence Center Premium License from
> the software page,
>
> https:/​/​software.cisco.com/
> ​download/​release.html?mdfid=282163829=282377062=11.5(1)=AVAILABLE==latest.
>
> Source: UCCX 11.5 Release Notes
> 
>
> And then for the HA in UCCX Premium comment, you know, since I couldn't
> find info on that relatively quickly, I'm going to admit that I might have
> that information incorrect.
>
> On Tue, Jan 31, 2017 at 12:35 PM Ben Amick  wrote:
>
> Do you have a source on that one Anthony? We’re looking to upgrade from
> 9.X and were going to purchase the HA license as part of that upgrade, but
> if it comes free with premium on the new versions, that’s a right solid.
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
> *From:* Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com]
> *Sent:* Tuesday, January 31, 2017 1:33 PM
> *To:* Ben Amick ; Lelio Fulgenzi ;
> Antonis Kouloglou ; cisco-v...@puck-nether.net <
> cisco-voip@puck.nether.net>
>
>
> *Subject:* Re: [cisco-voip] UCCX Standard License
>
>
>
> This is probably a good thread to also mention that UCCX Premium will come
> bundled with an HA license and CUIC Premium (still need to install on
> separate server though).
>
> On Tue, Jan 31, 2017 at 9:48 AM Ben Amick  wrote:
>
> Oh yeah, I forgot about the piece that they’re doing away with QM as well,
> in favor of upgrading all to AQM (basically the same plus screen
> recording). There’s still the basic call recording option if you want to
> drop a tier there though.
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Lelio Fulgenzi
> *Sent:* Tuesday, January 31, 2017 10:43 AM
> *To:* Antonis Kouloglou ; cisco-v...@puck-nether.net <
> cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] UCCX Standard License
>
>
>
>
>
> According to the Product Migration options below (emphasis mine), I
> believe your assumption is correct.
>
>
>
> *Product Migration Options*
>
> There is no replacement available for the Cisco Unified Contact Center
> Express Standard licenses and Cisco Unified Workforce Optimization Quality
> Management Licenses for Cisco Unified Contact Center Express 10, 10.5, 10.6
> and 11.0 at this time.
>
> *Customers on Standard licenses are encouraged to migrate to Enhanced or
> Premium licenses*. Customers who upgrade Quality Management licenses to
> version 11.5 will be migrated to Advanced Quality Management. Information
> about this product can be found at:
> http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html
> .
>
>
> 
>
> Cisco Unified Contact Center Express - Cisco
> 
>
> www.cisco.com
>
> Cisco Unified Contact Center Express is a single-server, integrated
> 'contact center in a box' for both formal and informal contact centers.
>
>
>
>
>
> ---
>
> Lelio Fulgenzi, B.A.
>
> Senior Analyst, Network Infrastructure
>
> Computing and Communications Services (CCS)
>
> University of Guelph
>
>
>
> 519-824-4120 Ext 56354 <(519)%20824-4120>
>
> le...@uoguelph.ca
>
> www.uoguelph.ca/ccs
> 
>
> Room 037, Animal Science and Nutrition Building
>
> Guelph, Ontario, N1G 2W1
>
>
> --
>
> *From:* cisco-voip  on behalf of
> Antonis Kouloglou 
> *Sent:* Tuesday, January 31, 2017 10:35 AM
> *To:* cisco-v...@puck-nether.net
> *Subject:* [cisco-voip] UCCX Standard License
>
>
>
> Hi all,
> i am really confused so i would your opinion on