Re: [cisco-voip] Finesse crashing and agents being disconnected

[Benjamin Turner]

You could also have them try it in a private tab like incognito.

Sincerely,
Benjamin M. Turner

From: cisco-voip  on behalf of Myron Young 

Sent: Wednesday, September 29, 2021 7:42:55 AM
To: James Buchanan 
Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] Finesse crashing and agents being disconnected

No dumb question at all James. Interestingly we did not as thought that was 
only applicable before applying the patch.

I will ask the agents to do so today and see if that helps.

On Sep 29, 2021, at 2:38 AM, James Buchanan  wrote:


Hi Myron,

Pardon my asking a really dumb question--but after applying the ES, did you 
have users clear their browser cache? I saw this very issue, applied the ES, 
and once clearing the cache didn't see it again.

Thanks,

James

On Wed, Sep 29, 2021 at 7:36 AM Myron Young 
mailto:mdavid_yo...@hotmail.com>> wrote:
Hi all,

So it seems after finally completing a long awaited system upgrade, we’ve hit a 
bug (CSCvq11478 and CSCvx73795) with Finesse that no known workaround is 
helping.

Currently we are running 12.5 cucm and ccx 12.5 su1 running HA over WAN and 
have had agents experience session crash whereby Finesse displays error with 
notification service as well as device operation error message.

TAC had advised the issue is being caused by new changes on the web browser 
side so we can disable the throttling from each agent browser client as well as 
implementing an Engineering Service patch to both CCX nodes. None of these 
things have helped and I’m now looking at a possible rebuild of the cluster.

Has anyone experienced this or going through these issues as well?
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Re: [cisco-voip] Low space on partitions in CUCM

[Palmer, Brian via cisco-voip]

I check PCD and just run some sort of migration.  Or you could take a DRS 
backup then power down the publisher to then build a new publisher with the 
newer ova followed by a DRS restore on it.  Building new subs can be done with 
your eyes closed.


I think you can manipulate the mac ID on the vm manually to match the powered 
down publisher.



Brian Palmer| VoiceOps | DC6 3 355
904-905-8263  |  Internal Ext: 58263

From: cisco-voip  On Behalf Of Matthew Huff
Sent: Wednesday, September 29, 2021 12:01 PM
To: Jason Aarons 
Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Thanks, but I believe that suggestion only frees up space on the common 
partition, not the active/inactive ones.



Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | 
www.ox.com
...

From: Jason Aarons mailto:scubajas...@gmail.com>>
Sent: Wednesday, September 29, 2021 11:53 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

run the free common space. cop once you know you won't be switching version 
back to old or shutdown and expand vDisk. Delete unused loads. Reduce High and 
Power Watermark in RTMT. Purge CAR database.



On Wed, Sep 29, 2021, 6:28 AM Matthew Huff mailto:mh...@ox.com>> 
wrote:
After upgrading from 11.5 to 14, I’m at 98% on publisher/subscriber on the 
active partition. Cisco TACs only suggestion is to redeploy from scratch from 
14 ova. Given the issues with certs, trusts, licensing, etc, I’m loathe to do 
that. Anyone have any suggestions?


Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | 
www.ox.com
...

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Re: [cisco-voip] Low space on partitions in CUCM

[Matthew Huff]

Thanks, but I believe that suggestion only frees up space on the common 
partition, not the active/inactive ones.



Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: Jason Aarons 
Sent: Wednesday, September 29, 2021 11:53 AM
To: Matthew Huff 
Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] Low space on partitions in CUCM

run the free common space. cop once you know you won't be switching version 
back to old or shutdown and expand vDisk. Delete unused loads. Reduce High and 
Power Watermark in RTMT. Purge CAR database.



On Wed, Sep 29, 2021, 6:28 AM Matthew Huff mailto:mh...@ox.com>> 
wrote:
After upgrading from 11.5 to 14, I’m at 98% on publisher/subscriber on the 
active partition. Cisco TACs only suggestion is to redeploy from scratch from 
14 ova. Given the issues with certs, trusts, licensing, etc, I’m loathe to do 
that. Anyone have any suggestions?


Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

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Re: [cisco-voip] Low space on partitions in CUCM

[Jason Aarons]

run the free common space. cop once you know you won't be switching version
back to old or shutdown and expand vDisk. Delete unused loads. Reduce High
and Power Watermark in RTMT. Purge CAR database.



On Wed, Sep 29, 2021, 6:28 AM Matthew Huff  wrote:

> After upgrading from 11.5 to 14, I’m at 98% on publisher/subscriber on the
> active partition. Cisco TACs only suggestion is to redeploy from scratch
> from 14 ova. Given the issues with certs, trusts, licensing, etc, I’m
> loathe to do that. Anyone have any suggestions?
>
>
>
>
>
> *Matthew Huff* | Director of Technical Operations | OTA Management LLC
>
>
>
> *Office: 914-460-4039*
>
> *mh...@ox.com  | **www.ox.com *
>
>
> *...*
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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Re: [cisco-voip] Low space on partitions in CUCM

[Matthew Huff]

It was almost certainly done with the smaller partition size originally some 
years ago. I’m going to look at doing the rebuild, but it will probably be some 
time before I can justify the maintenance window and resources.

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: Wes Sisk (wsisk) 
Sent: Wednesday, September 29, 2021 10:59 AM
To: Pete Brown 
Cc: Lelio Fulgenzi ; Matthew Huff ; Tim Smith 
; Cisco VoIP Group 
Subject: Re: [cisco-voip] Low space on partitions in CUCM

CSCvt97709 was for systems that installed using an older 80GB OVA and then 
upgraded.

Partition sizes documented in CSCvt97709:
TotalFreeUsed
Disk/active 14154228K 319736K   13689364K (98%)
Disk/inactive   14154228K 828104K   13180996K (95%)
Disk/logging49573612K   37501812K9530488K (21%)


If a system is still using those partition sizes then a rebuild is worth 
consideration. Rebuilds are easier with recent automations.

If you’re seeing alerts with larger partition sizes then more investigation may 
be warranted.

-Wes



On Sep 29, 2021, at 10:21 AM, Pete Brown 
mailto:j...@chykn.com>> wrote:

Yes?

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Lelio Fulgenzi
Sent: Wednesday, September 29, 2021 9:09 AM
To: Matthew Huff mailto:mh...@ox.com>>; Tim Smith 
mailto:tim.sm...@enject.com.au>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Oh for the love of pete.

Severity:
4 Minor


From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Matthew Huff
Sent: Wednesday, September 29, 2021 10:00 AM
To: Tim Smith mailto:tim.sm...@enject.com.au>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

CAUTION: This email originated from outside of the University of Guelph. Do not 
click links or open attachments unless you recognize the sender and know the 
content is safe. If in doubt, forward suspicious emails to 
ith...@uoguelph.ca

Evidently this is a known bug:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt97709

The “solution” is to do the upgrade, then do an export and a full redeployment 
with a new OVA template.

Since there are trust, certs, etc…involved in this, it is a very involved 
procedure. Ughhh…


Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | 
www.ox.com
...

From: Tim Smith mailto:tim.sm...@enject.com.au>>
Sent: Wednesday, September 29, 2021 8:05 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: James Buchanan 
mailto:james.buchan...@gmail.com>>; Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

I've had these alerts pop up on fresh install during a PCD migration (new VM's) 
(it was 12.5 from memory)
I spent a bit of time back and forth with TAC and checking with other TAC 
engineers etc.
I think the outcome was basically that it was the standard setup of the Active 
Partition, and it isn't really an issue, except that you will get those alerts 
(and you can adjust the thresholds)

But it's only a partition inside, and basically you have other space available.

What does your show diskusage look like?



On Wed, 29 Sept 2021 at 21:56, Matthew Huff mailto:mh...@ox.com>> 
wrote:
I deleted the old firmware files and we don’t use any MOH sources other than 
the built in one. The coppfile is for cleaning up the common partition, but I 
ran it anyway. The active parttion still shows 98% used. I’m afraid TAC is 
correct, the older ova file that we used for 11.5 created too small of an 
active partition for 14, and the only solution is to do a complete rebuild.

Matthew Huff | Director of 

Re: [cisco-voip] Low space on partitions in CUCM

[Wes Sisk (wsisk) via cisco-voip]

CSCvt97709 was for systems that installed using an older 80GB OVA and then 
upgraded.

Partition sizes documented in CSCvt97709:
TotalFreeUsed
Disk/active 14154228K 319736K   13689364K (98%)
Disk/inactive   14154228K 828104K   13180996K (95%)
Disk/logging49573612K   37501812K9530488K (21%)


If a system is still using those partition sizes then a rebuild is worth 
consideration. Rebuilds are easier with recent automations.

If you’re seeing alerts with larger partition sizes then more investigation may 
be warranted.

-Wes



On Sep 29, 2021, at 10:21 AM, Pete Brown 
mailto:j...@chykn.com>> wrote:

Yes?

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Lelio Fulgenzi
Sent: Wednesday, September 29, 2021 9:09 AM
To: Matthew Huff mailto:mh...@ox.com>>; Tim Smith 
mailto:tim.sm...@enject.com.au>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Oh for the love of pete.

Severity:
4 Minor


From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Matthew Huff
Sent: Wednesday, September 29, 2021 10:00 AM
To: Tim Smith mailto:tim.sm...@enject.com.au>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

CAUTION: This email originated from outside of the University of Guelph. Do not 
click links or open attachments unless you recognize the sender and know the 
content is safe. If in doubt, forward suspicious emails to 
ith...@uoguelph.ca

Evidently this is a known bug:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt97709

The “solution” is to do the upgrade, then do an export and a full redeployment 
with a new OVA template.

Since there are trust, certs, etc…involved in this, it is a very involved 
procedure. Ughhh…


Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | 
www.ox.com
...

From: Tim Smith mailto:tim.sm...@enject.com.au>>
Sent: Wednesday, September 29, 2021 8:05 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: James Buchanan 
mailto:james.buchan...@gmail.com>>; Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

I've had these alerts pop up on fresh install during a PCD migration (new VM's) 
(it was 12.5 from memory)
I spent a bit of time back and forth with TAC and checking with other TAC 
engineers etc.
I think the outcome was basically that it was the standard setup of the Active 
Partition, and it isn't really an issue, except that you will get those alerts 
(and you can adjust the thresholds)

But it's only a partition inside, and basically you have other space available.

What does your show diskusage look like?



On Wed, 29 Sept 2021 at 21:56, Matthew Huff mailto:mh...@ox.com>> 
wrote:
I deleted the old firmware files and we don’t use any MOH sources other than 
the built in one. The coppfile is for cleaning up the common partition, but I 
ran it anyway. The active parttion still shows 98% used. I’m afraid TAC is 
correct, the older ova file that we used for 11.5 created too small of an 
active partition for 14, and the only solution is to do a complete rebuild.

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | 
www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 7:37 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: 

Re: [cisco-voip] Low space on partitions in CUCM

[Pete Brown]

Yes?

From: cisco-voip  On Behalf Of Lelio 
Fulgenzi
Sent: Wednesday, September 29, 2021 9:09 AM
To: Matthew Huff ; Tim Smith 
Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Oh for the love of pete.

Severity:
4 Minor


From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Matthew Huff
Sent: Wednesday, September 29, 2021 10:00 AM
To: Tim Smith mailto:tim.sm...@enject.com.au>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

CAUTION: This email originated from outside of the University of Guelph. Do not 
click links or open attachments unless you recognize the sender and know the 
content is safe. If in doubt, forward suspicious emails to 
ith...@uoguelph.ca

Evidently this is a known bug:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt97709

The "solution" is to do the upgrade, then do an export and a full redeployment 
with a new OVA template.

Since there are trust, certs, etc...involved in this, it is a very involved 
procedure. Ughhh...


Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | 
www.ox.com
...

From: Tim Smith mailto:tim.sm...@enject.com.au>>
Sent: Wednesday, September 29, 2021 8:05 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: James Buchanan 
mailto:james.buchan...@gmail.com>>; Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

I've had these alerts pop up on fresh install during a PCD migration (new VM's) 
(it was 12.5 from memory)
I spent a bit of time back and forth with TAC and checking with other TAC 
engineers etc.
I think the outcome was basically that it was the standard setup of the Active 
Partition, and it isn't really an issue, except that you will get those alerts 
(and you can adjust the thresholds)

But it's only a partition inside, and basically you have other space available.

What does your show diskusage look like?



On Wed, 29 Sept 2021 at 21:56, Matthew Huff mailto:mh...@ox.com>> 
wrote:
I deleted the old firmware files and we don't use any MOH sources other than 
the built in one. The copp file is for cleaning up the common partition, but I 
ran it anyway. The active parttion still shows 98% used. I'm afraid TAC is 
correct, the older ova file that we used for 11.5 created too small of an 
active partition for 14, and the only solution is to do a complete rebuild.

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | 
www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 7:37 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Oh right...

1. Delete old firmware files.
2. Delete unused MOH sources.
3. Use the free space .cop file.

On Wed, Sep 29, 2021 at 12:32 PM Matthew Huff 
mailto:mh...@ox.com>> wrote:
The alert that is being triggered isn't the LogPartition space, it's the active 
partition space, which I believe is a separate area. Any suggestion on how to 
cleanup space on the active parttion?

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | 

Re: [cisco-voip] Low space on partitions in CUCM

[Lelio Fulgenzi]

Oh for the love of pete.

Severity:
4 Minor


From: cisco-voip  On Behalf Of Matthew Huff
Sent: Wednesday, September 29, 2021 10:00 AM
To: Tim Smith 
Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] Low space on partitions in CUCM

CAUTION: This email originated from outside of the University of Guelph. Do not 
click links or open attachments unless you recognize the sender and know the 
content is safe. If in doubt, forward suspicious emails to 
ith...@uoguelph.ca

Evidently this is a known bug:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt97709

The “solution” is to do the upgrade, then do an export and a full redeployment 
with a new OVA template.

Since there are trust, certs, etc…involved in this, it is a very involved 
procedure. Ughhh…


Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: Tim Smith mailto:tim.sm...@enject.com.au>>
Sent: Wednesday, September 29, 2021 8:05 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: James Buchanan 
mailto:james.buchan...@gmail.com>>; Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

I've had these alerts pop up on fresh install during a PCD migration (new VM's) 
(it was 12.5 from memory)
I spent a bit of time back and forth with TAC and checking with other TAC 
engineers etc.
I think the outcome was basically that it was the standard setup of the Active 
Partition, and it isn't really an issue, except that you will get those alerts 
(and you can adjust the thresholds)

But it's only a partition inside, and basically you have other space available.

What does your show diskusage look like?



On Wed, 29 Sept 2021 at 21:56, Matthew Huff mailto:mh...@ox.com>> 
wrote:
I deleted the old firmware files and we don’t use any MOH sources other than 
the built in one. The copp file is for cleaning up the common partition, but I 
ran it anyway. The active parttion still shows 98% used. I’m afraid TAC is 
correct, the older ova file that we used for 11.5 created too small of an 
active partition for 14, and the only solution is to do a complete rebuild.

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 7:37 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Oh right...

1. Delete old firmware files.
2. Delete unused MOH sources.
3. Use the free space .cop file.

On Wed, Sep 29, 2021 at 12:32 PM Matthew Huff 
mailto:mh...@ox.com>> wrote:
The alert that is being triggered isn’t the LogPartition space, it’s the active 
partition space, which I believe is a separate area. Any suggestion on how to 
cleanup space on the active parttion?

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 6:39 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Hi Matthew,

I totally agree but I think you'll be OK. I've done it when at a similar level 
and it's helped.

Another thing you might do is to download all the log files and set them to 
delete when you download them. That might get you at a safer level.

Kind Regards,

James

On Wed, Sep 29, 2021 at 11:36 AM Matthew Huff 
mailto:mh...@ox.com>> wrote:
If it was like 92%, fixing the log threshold would make me feel less nervous. 
At 98%, I’m more concerned. Maybe I shouldn’t be?

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 6:33 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Hi Matthew,

Have you tried adjusting the log file thresholds in RTMT? See 

Re: [cisco-voip] Low space on partitions in CUCM

[Lelio Fulgenzi]

“show diskusage activelog sort” might help point to where things are going 
wrong as well.

From: cisco-voip  On Behalf Of Matthew Huff
Sent: Wednesday, September 29, 2021 8:33 AM
To: Tim Smith 
Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] Low space on partitions in CUCM

CAUTION: This email originated from outside of the University of Guelph. Do not 
click links or open attachments unless you recognize the sender and know the 
content is safe. If in doubt, forward suspicious emails to 
ith...@uoguelph.ca

It’s 98% on active partion, 94% on inactive one, on both publisher and 
subscriber.

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: Tim Smith mailto:tim.sm...@enject.com.au>>
Sent: Wednesday, September 29, 2021 8:05 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: James Buchanan 
mailto:james.buchan...@gmail.com>>; Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

I've had these alerts pop up on fresh install during a PCD migration (new VM's) 
(it was 12.5 from memory)
I spent a bit of time back and forth with TAC and checking with other TAC 
engineers etc.
I think the outcome was basically that it was the standard setup of the Active 
Partition, and it isn't really an issue, except that you will get those alerts 
(and you can adjust the thresholds)

But it's only a partition inside, and basically you have other space available.

What does your show diskusage look like?



On Wed, 29 Sept 2021 at 21:56, Matthew Huff mailto:mh...@ox.com>> 
wrote:
I deleted the old firmware files and we don’t use any MOH sources other than 
the built in one. The copp file is for cleaning up the common partition, but I 
ran it anyway. The active parttion still shows 98% used. I’m afraid TAC is 
correct, the older ova file that we used for 11.5 created too small of an 
active partition for 14, and the only solution is to do a complete rebuild.

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 7:37 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Oh right...

1. Delete old firmware files.
2. Delete unused MOH sources.
3. Use the free space .cop file.

On Wed, Sep 29, 2021 at 12:32 PM Matthew Huff 
mailto:mh...@ox.com>> wrote:
The alert that is being triggered isn’t the LogPartition space, it’s the active 
partition space, which I believe is a separate area. Any suggestion on how to 
cleanup space on the active parttion?

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 6:39 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Hi Matthew,

I totally agree but I think you'll be OK. I've done it when at a similar level 
and it's helped.

Another thing you might do is to download all the log files and set them to 
delete when you download them. That might get you at a safer level.

Kind Regards,

James

On Wed, Sep 29, 2021 at 11:36 AM Matthew Huff 
mailto:mh...@ox.com>> wrote:
If it was like 92%, fixing the log threshold would make me feel less nervous. 
At 98%, I’m more concerned. Maybe I shouldn’t be?

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 6:33 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Hi Matthew,

Have you tried adjusting the log file thresholds in RTMT? See 
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200581-Procedure-to-Adjust-WaterMark-in-RTMT-of.html
 for more details.

Re: [cisco-voip] Low space on partitions in CUCM

[Matthew Huff]

Evidently this is a known bug:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt97709

The “solution” is to do the upgrade, then do an export and a full redeployment 
with a new OVA template.

Since there are trust, certs, etc…involved in this, it is a very involved 
procedure. Ughhh…


Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: Tim Smith 
Sent: Wednesday, September 29, 2021 8:05 AM
To: Matthew Huff 
Cc: James Buchanan ; Cisco VoIP Group 

Subject: Re: [cisco-voip] Low space on partitions in CUCM

I've had these alerts pop up on fresh install during a PCD migration (new VM's) 
(it was 12.5 from memory)
I spent a bit of time back and forth with TAC and checking with other TAC 
engineers etc.
I think the outcome was basically that it was the standard setup of the Active 
Partition, and it isn't really an issue, except that you will get those alerts 
(and you can adjust the thresholds)

But it's only a partition inside, and basically you have other space available.

What does your show diskusage look like?



On Wed, 29 Sept 2021 at 21:56, Matthew Huff mailto:mh...@ox.com>> 
wrote:
I deleted the old firmware files and we don’t use any MOH sources other than 
the built in one. The copp file is for cleaning up the common partition, but I 
ran it anyway. The active parttion still shows 98% used. I’m afraid TAC is 
correct, the older ova file that we used for 11.5 created too small of an 
active partition for 14, and the only solution is to do a complete rebuild.

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 7:37 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Oh right...

1. Delete old firmware files.
2. Delete unused MOH sources.
3. Use the free space .cop file.

On Wed, Sep 29, 2021 at 12:32 PM Matthew Huff 
mailto:mh...@ox.com>> wrote:
The alert that is being triggered isn’t the LogPartition space, it’s the active 
partition space, which I believe is a separate area. Any suggestion on how to 
cleanup space on the active parttion?

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 6:39 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Hi Matthew,

I totally agree but I think you'll be OK. I've done it when at a similar level 
and it's helped.

Another thing you might do is to download all the log files and set them to 
delete when you download them. That might get you at a safer level.

Kind Regards,

James

On Wed, Sep 29, 2021 at 11:36 AM Matthew Huff 
mailto:mh...@ox.com>> wrote:
If it was like 92%, fixing the log threshold would make me feel less nervous. 
At 98%, I’m more concerned. Maybe I shouldn’t be?

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 6:33 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Hi Matthew,

Have you tried adjusting the log file thresholds in RTMT? See 
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200581-Procedure-to-Adjust-WaterMark-in-RTMT-of.html
 for more details.

Thanks,

James

On Wed, Sep 29, 2021 at 11:28 AM Matthew Huff 
mailto:mh...@ox.com>> wrote:
After upgrading from 11.5 to 14, I’m at 98% on publisher/subscriber on the 
active partition. Cisco TACs only suggestion is to redeploy from scratch from 
14 ova. Given the issues with certs, trusts, licensing, etc, I’m loathe to do 
that. Anyone have any suggestions?


Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039

Re: [cisco-voip] Low space on partitions in CUCM

[Lelio Fulgenzi]

I can’t believe that we still have to deal with this crap. The BE7H appliances 
themselves are stocked with drive space. And honestly, I’d rather buy more 
compute than have to deal with disk space issues in 2021.

Especially because the alerts and the tools available don’t always point to the 
right culprit.

And don’t get me started on the 6GB CAR database that is always that size from 
day 1.

/vent off

As suggested, if the issue is truly with the active partition, you have little 
recourse other than the tools mentioned.

I’ve had to use all of them.

Also, at some point, we enabled audit logs on a server, can’t remember CUCM or 
Connection, and for some reason the re-cycle/rotate option was not enabled. TAC 
couldn’t figure that one out.

This will help for deleting old firmwares (which exist on all servers if really 
old).

server > OS Admin > Software Upgrades > Device Load Management

I can’t remember if the backup image on newer phones is listed as in use or 
not. You’ll want to check that out.



From: cisco-voip  On Behalf Of James 
Buchanan
Sent: Wednesday, September 29, 2021 7:37 AM
To: Matthew Huff 
Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] Low space on partitions in CUCM

CAUTION: This email originated from outside of the University of Guelph. Do not 
click links or open attachments unless you recognize the sender and know the 
content is safe. If in doubt, forward suspicious emails to 
ith...@uoguelph.ca

Oh right...

1. Delete old firmware files.
2. Delete unused MOH sources.
3. Use the free space .cop file.

On Wed, Sep 29, 2021 at 12:32 PM Matthew Huff 
mailto:mh...@ox.com>> wrote:
The alert that is being triggered isn’t the LogPartition space, it’s the active 
partition space, which I believe is a separate area. Any suggestion on how to 
cleanup space on the active parttion?

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 6:39 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Hi Matthew,

I totally agree but I think you'll be OK. I've done it when at a similar level 
and it's helped.

Another thing you might do is to download all the log files and set them to 
delete when you download them. That might get you at a safer level.

Kind Regards,

James

On Wed, Sep 29, 2021 at 11:36 AM Matthew Huff 
mailto:mh...@ox.com>> wrote:
If it was like 92%, fixing the log threshold would make me feel less nervous. 
At 98%, I’m more concerned. Maybe I shouldn’t be?

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 6:33 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Hi Matthew,

Have you tried adjusting the log file thresholds in RTMT? See 
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200581-Procedure-to-Adjust-WaterMark-in-RTMT-of.html
 for more details.

Thanks,

James

On Wed, Sep 29, 2021 at 11:28 AM Matthew Huff 
mailto:mh...@ox.com>> wrote:
After upgrading from 11.5 to 14, I’m at 98% on publisher/subscriber on the 
active partition. Cisco TACs only suggestion is to redeploy from scratch from 
14 ova. Given the issues with certs, trusts, licensing, etc, I’m loathe to do 
that. Anyone have any suggestions?


Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

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Re: [cisco-voip] Low space on partitions in CUCM

[Matthew Huff]

It’s 98% on active partion, 94% on inactive one, on both publisher and 
subscriber.

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: Tim Smith 
Sent: Wednesday, September 29, 2021 8:05 AM
To: Matthew Huff 
Cc: James Buchanan ; Cisco VoIP Group 

Subject: Re: [cisco-voip] Low space on partitions in CUCM

I've had these alerts pop up on fresh install during a PCD migration (new VM's) 
(it was 12.5 from memory)
I spent a bit of time back and forth with TAC and checking with other TAC 
engineers etc.
I think the outcome was basically that it was the standard setup of the Active 
Partition, and it isn't really an issue, except that you will get those alerts 
(and you can adjust the thresholds)

But it's only a partition inside, and basically you have other space available.

What does your show diskusage look like?



On Wed, 29 Sept 2021 at 21:56, Matthew Huff mailto:mh...@ox.com>> 
wrote:
I deleted the old firmware files and we don’t use any MOH sources other than 
the built in one. The copp file is for cleaning up the common partition, but I 
ran it anyway. The active parttion still shows 98% used. I’m afraid TAC is 
correct, the older ova file that we used for 11.5 created too small of an 
active partition for 14, and the only solution is to do a complete rebuild.

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 7:37 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Oh right...

1. Delete old firmware files.
2. Delete unused MOH sources.
3. Use the free space .cop file.

On Wed, Sep 29, 2021 at 12:32 PM Matthew Huff 
mailto:mh...@ox.com>> wrote:
The alert that is being triggered isn’t the LogPartition space, it’s the active 
partition space, which I believe is a separate area. Any suggestion on how to 
cleanup space on the active parttion?

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 6:39 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Hi Matthew,

I totally agree but I think you'll be OK. I've done it when at a similar level 
and it's helped.

Another thing you might do is to download all the log files and set them to 
delete when you download them. That might get you at a safer level.

Kind Regards,

James

On Wed, Sep 29, 2021 at 11:36 AM Matthew Huff 
mailto:mh...@ox.com>> wrote:
If it was like 92%, fixing the log threshold would make me feel less nervous. 
At 98%, I’m more concerned. Maybe I shouldn’t be?

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 6:33 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Hi Matthew,

Have you tried adjusting the log file thresholds in RTMT? See 
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200581-Procedure-to-Adjust-WaterMark-in-RTMT-of.html
 for more details.

Thanks,

James

On Wed, Sep 29, 2021 at 11:28 AM Matthew Huff 
mailto:mh...@ox.com>> wrote:
After upgrading from 11.5 to 14, I’m at 98% on publisher/subscriber on the 
active partition. Cisco TACs only suggestion is to redeploy from scratch from 
14 ova. Given the issues with certs, trusts, licensing, etc, I’m loathe to do 
that. Anyone have any suggestions?


Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

Re: [cisco-voip] Low space on partitions in CUCM

[Tim Smith]

I've had these alerts pop up on fresh install during a PCD migration (new
VM's) (it was 12.5 from memory)
I spent a bit of time back and forth with TAC and checking with other TAC
engineers etc.
I think the outcome was basically that it was the standard setup of the
Active Partition, and it isn't really an issue, except that you will get
those alerts (and you can adjust the thresholds)

But it's only a partition inside, and basically you have other space
available.

What does your show diskusage look like?



On Wed, 29 Sept 2021 at 21:56, Matthew Huff  wrote:

> I deleted the old firmware files and we don’t use any MOH sources other
> than the built in one. The copp file is for cleaning up the common
> partition, but I ran it anyway. The active parttion still shows 98% used.
> I’m afraid TAC is correct, the older ova file that we used for 11.5 created
> too small of an active partition for 14, and the only solution is to do a
> complete rebuild.
>
>
>
> *Matthew Huff* | Director of Technical Operations | OTA Management LLC
>
>
>
> *Office: 914-460-4039*
>
> *mh...@ox.com  | **www.ox.com *
>
>
> *...*
>
>
>
> *From:* James Buchanan 
> *Sent:* Wednesday, September 29, 2021 7:37 AM
> *To:* Matthew Huff 
> *Cc:* Cisco VoIP Group 
> *Subject:* Re: [cisco-voip] Low space on partitions in CUCM
>
>
>
> Oh right...
>
>
>
> 1. Delete old firmware files.
>
> 2. Delete unused MOH sources.
>
> 3. Use the free space .cop file.
>
>
>
> On Wed, Sep 29, 2021 at 12:32 PM Matthew Huff  wrote:
>
> The alert that is being triggered isn’t the LogPartition space, it’s the
> active partition space, which I believe is a separate area. Any suggestion
> on how to cleanup space on the active parttion?
>
>
>
> *Matthew Huff* | Director of Technical Operations | OTA Management LLC
>
>
>
> *Office: 914-460-4039*
>
> *mh...@ox.com  | **www.ox.com *
>
>
> *...*
>
>
>
> *From:* James Buchanan 
> *Sent:* Wednesday, September 29, 2021 6:39 AM
> *To:* Matthew Huff 
> *Cc:* Cisco VoIP Group 
> *Subject:* Re: [cisco-voip] Low space on partitions in CUCM
>
>
>
> Hi Matthew,
>
>
>
> I totally agree but I think you'll be OK. I've done it when at a similar
> level and it's helped.
>
>
>
> Another thing you might do is to download all the log files and set them
> to delete when you download them. That might get you at a safer level.
>
>
>
> Kind Regards,
>
>
>
> James
>
>
>
> On Wed, Sep 29, 2021 at 11:36 AM Matthew Huff  wrote:
>
> If it was like 92%, fixing the log threshold would make me feel less
> nervous. At 98%, I’m more concerned. Maybe I shouldn’t be?
>
>
>
> *Matthew Huff* | Director of Technical Operations | OTA Management LLC
>
>
>
> *Office: 914-460-4039*
>
> *mh...@ox.com  | **www.ox.com *
>
>
> *...*
>
>
>
> *From:* James Buchanan 
> *Sent:* Wednesday, September 29, 2021 6:33 AM
> *To:* Matthew Huff 
> *Cc:* Cisco VoIP Group 
> *Subject:* Re: [cisco-voip] Low space on partitions in CUCM
>
>
>
> Hi Matthew,
>
>
>
> Have you tried adjusting the log file thresholds in RTMT? See
> https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200581-Procedure-to-Adjust-WaterMark-in-RTMT-of.html
> for more details.
>
>
>
> Thanks,
>
>
> James
>
>
>
> On Wed, Sep 29, 2021 at 11:28 AM Matthew Huff  wrote:
>
> After upgrading from 11.5 to 14, I’m at 98% on publisher/subscriber on the
> active partition. Cisco TACs only suggestion is to redeploy from scratch
> from 14 ova. Given the issues with certs, trusts, licensing, etc, I’m
> loathe to do that. Anyone have any suggestions?
>
>
>
>
>
> *Matthew Huff* | Director of Technical Operations | OTA Management LLC
>
>
>
> *Office: 914-460-4039*
>
> *mh...@ox.com  | **www.ox.com *
>
>
> *...*
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>


-- 

Tim Smith - Technical Consultant @ Enject
P +61 2 9423 1011 | E tim.sm...@enject.com.au
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Re: [cisco-voip] Low space on partitions in CUCM

[Matthew Huff]

I deleted the old firmware files and we don’t use any MOH sources other than 
the built in one. The copp file is for cleaning up the common partition, but I 
ran it anyway. The active parttion still shows 98% used. I’m afraid TAC is 
correct, the older ova file that we used for 11.5 created too small of an 
active partition for 14, and the only solution is to do a complete rebuild.

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
Sent: Wednesday, September 29, 2021 7:37 AM
To: Matthew Huff 
Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Oh right...

1. Delete old firmware files.
2. Delete unused MOH sources.
3. Use the free space .cop file.

On Wed, Sep 29, 2021 at 12:32 PM Matthew Huff 
mailto:mh...@ox.com>> wrote:
The alert that is being triggered isn’t the LogPartition space, it’s the active 
partition space, which I believe is a separate area. Any suggestion on how to 
cleanup space on the active parttion?

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 6:39 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Hi Matthew,

I totally agree but I think you'll be OK. I've done it when at a similar level 
and it's helped.

Another thing you might do is to download all the log files and set them to 
delete when you download them. That might get you at a safer level.

Kind Regards,

James

On Wed, Sep 29, 2021 at 11:36 AM Matthew Huff 
mailto:mh...@ox.com>> wrote:
If it was like 92%, fixing the log threshold would make me feel less nervous. 
At 98%, I’m more concerned. Maybe I shouldn’t be?

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 6:33 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Hi Matthew,

Have you tried adjusting the log file thresholds in RTMT? See 
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200581-Procedure-to-Adjust-WaterMark-in-RTMT-of.html
 for more details.

Thanks,

James

On Wed, Sep 29, 2021 at 11:28 AM Matthew Huff 
mailto:mh...@ox.com>> wrote:
After upgrading from 11.5 to 14, I’m at 98% on publisher/subscriber on the 
active partition. Cisco TACs only suggestion is to redeploy from scratch from 
14 ova. Given the issues with certs, trusts, licensing, etc, I’m loathe to do 
that. Anyone have any suggestions?


Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

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Re: [cisco-voip] Finesse crashing and agents being disconnected

[Myron Young]

No dumb question at all James. Interestingly we did not as thought that was 
only applicable before applying the patch.

I will ask the agents to do so today and see if that helps.

On Sep 29, 2021, at 2:38 AM, James Buchanan  wrote:


Hi Myron,

Pardon my asking a really dumb question--but after applying the ES, did you 
have users clear their browser cache? I saw this very issue, applied the ES, 
and once clearing the cache didn't see it again.

Thanks,

James

On Wed, Sep 29, 2021 at 7:36 AM Myron Young 
mailto:mdavid_yo...@hotmail.com>> wrote:
Hi all,

So it seems after finally completing a long awaited system upgrade, we’ve hit a 
bug (CSCvq11478 and CSCvx73795) with Finesse that no known workaround is 
helping.

Currently we are running 12.5 cucm and ccx 12.5 su1 running HA over WAN and 
have had agents experience session crash whereby Finesse displays error with 
notification service as well as device operation error message.

TAC had advised the issue is being caused by new changes on the web browser 
side so we can disable the throttling from each agent browser client as well as 
implementing an Engineering Service patch to both CCX nodes. None of these 
things have helped and I’m now looking at a possible rebuild of the cluster.

Has anyone experienced this or going through these issues as well?
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Re: [cisco-voip] Low space on partitions in CUCM

[James Buchanan]

Oh right...

1. Delete old firmware files.
2. Delete unused MOH sources.
3. Use the free space .cop file.

On Wed, Sep 29, 2021 at 12:32 PM Matthew Huff  wrote:

> The alert that is being triggered isn’t the LogPartition space, it’s the
> active partition space, which I believe is a separate area. Any suggestion
> on how to cleanup space on the active parttion?
>
>
>
> *Matthew Huff* | Director of Technical Operations | OTA Management LLC
>
>
>
> *Office: 914-460-4039*
>
> *mh...@ox.com  | **www.ox.com *
>
>
> *...*
>
>
>
> *From:* James Buchanan 
> *Sent:* Wednesday, September 29, 2021 6:39 AM
> *To:* Matthew Huff 
> *Cc:* Cisco VoIP Group 
> *Subject:* Re: [cisco-voip] Low space on partitions in CUCM
>
>
>
> Hi Matthew,
>
>
>
> I totally agree but I think you'll be OK. I've done it when at a similar
> level and it's helped.
>
>
>
> Another thing you might do is to download all the log files and set them
> to delete when you download them. That might get you at a safer level.
>
>
>
> Kind Regards,
>
>
>
> James
>
>
>
> On Wed, Sep 29, 2021 at 11:36 AM Matthew Huff  wrote:
>
> If it was like 92%, fixing the log threshold would make me feel less
> nervous. At 98%, I’m more concerned. Maybe I shouldn’t be?
>
>
>
> *Matthew Huff* | Director of Technical Operations | OTA Management LLC
>
>
>
> *Office: 914-460-4039*
>
> *mh...@ox.com  | **www.ox.com *
>
>
> *...*
>
>
>
> *From:* James Buchanan 
> *Sent:* Wednesday, September 29, 2021 6:33 AM
> *To:* Matthew Huff 
> *Cc:* Cisco VoIP Group 
> *Subject:* Re: [cisco-voip] Low space on partitions in CUCM
>
>
>
> Hi Matthew,
>
>
>
> Have you tried adjusting the log file thresholds in RTMT? See
> https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200581-Procedure-to-Adjust-WaterMark-in-RTMT-of.html
> for more details.
>
>
>
> Thanks,
>
>
> James
>
>
>
> On Wed, Sep 29, 2021 at 11:28 AM Matthew Huff  wrote:
>
> After upgrading from 11.5 to 14, I’m at 98% on publisher/subscriber on the
> active partition. Cisco TACs only suggestion is to redeploy from scratch
> from 14 ova. Given the issues with certs, trusts, licensing, etc, I’m
> loathe to do that. Anyone have any suggestions?
>
>
>
>
>
> *Matthew Huff* | Director of Technical Operations | OTA Management LLC
>
>
>
> *Office: 914-460-4039*
>
> *mh...@ox.com  | **www.ox.com *
>
>
> *...*
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
___
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Re: [cisco-voip] Low space on partitions in CUCM

[Matthew Huff]

The alert that is being triggered isn’t the LogPartition space, it’s the active 
partition space, which I believe is a separate area. Any suggestion on how to 
cleanup space on the active parttion?

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
Sent: Wednesday, September 29, 2021 6:39 AM
To: Matthew Huff 
Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Hi Matthew,

I totally agree but I think you'll be OK. I've done it when at a similar level 
and it's helped.

Another thing you might do is to download all the log files and set them to 
delete when you download them. That might get you at a safer level.

Kind Regards,

James

On Wed, Sep 29, 2021 at 11:36 AM Matthew Huff 
mailto:mh...@ox.com>> wrote:
If it was like 92%, fixing the log threshold would make me feel less nervous. 
At 98%, I’m more concerned. Maybe I shouldn’t be?

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
mailto:james.buchan...@gmail.com>>
Sent: Wednesday, September 29, 2021 6:33 AM
To: Matthew Huff mailto:mh...@ox.com>>
Cc: Cisco VoIP Group 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Hi Matthew,

Have you tried adjusting the log file thresholds in RTMT? See 
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200581-Procedure-to-Adjust-WaterMark-in-RTMT-of.html
 for more details.

Thanks,

James

On Wed, Sep 29, 2021 at 11:28 AM Matthew Huff 
mailto:mh...@ox.com>> wrote:
After upgrading from 11.5 to 14, I’m at 98% on publisher/subscriber on the 
active partition. Cisco TACs only suggestion is to redeploy from scratch from 
14 ova. Given the issues with certs, trusts, licensing, etc, I’m loathe to do 
that. Anyone have any suggestions?


Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

___
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___
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cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Low space on partitions in CUCM

[James Buchanan]

Hi Matthew,

I totally agree but I think you'll be OK. I've done it when at a similar
level and it's helped.

Another thing you might do is to download all the log files and set them to
delete when you download them. That might get you at a safer level.

Kind Regards,

James

On Wed, Sep 29, 2021 at 11:36 AM Matthew Huff  wrote:

> If it was like 92%, fixing the log threshold would make me feel less
> nervous. At 98%, I’m more concerned. Maybe I shouldn’t be?
>
>
>
> *Matthew Huff* | Director of Technical Operations | OTA Management LLC
>
>
>
> *Office: 914-460-4039*
>
> *mh...@ox.com  | **www.ox.com *
>
>
> *...*
>
>
>
> *From:* James Buchanan 
> *Sent:* Wednesday, September 29, 2021 6:33 AM
> *To:* Matthew Huff 
> *Cc:* Cisco VoIP Group 
> *Subject:* Re: [cisco-voip] Low space on partitions in CUCM
>
>
>
> Hi Matthew,
>
>
>
> Have you tried adjusting the log file thresholds in RTMT? See
> https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200581-Procedure-to-Adjust-WaterMark-in-RTMT-of.html
> for more details.
>
>
>
> Thanks,
>
>
> James
>
>
>
> On Wed, Sep 29, 2021 at 11:28 AM Matthew Huff  wrote:
>
> After upgrading from 11.5 to 14, I’m at 98% on publisher/subscriber on the
> active partition. Cisco TACs only suggestion is to redeploy from scratch
> from 14 ova. Given the issues with certs, trusts, licensing, etc, I’m
> loathe to do that. Anyone have any suggestions?
>
>
>
>
>
> *Matthew Huff* | Director of Technical Operations | OTA Management LLC
>
>
>
> *Office: 914-460-4039*
>
> *mh...@ox.com  | **www.ox.com *
>
>
> *...*
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
___
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Re: [cisco-voip] Low space on partitions in CUCM

[Matthew Huff]

If it was like 92%, fixing the log threshold would make me feel less nervous. 
At 98%, I’m more concerned. Maybe I shouldn’t be?

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

From: James Buchanan 
Sent: Wednesday, September 29, 2021 6:33 AM
To: Matthew Huff 
Cc: Cisco VoIP Group 
Subject: Re: [cisco-voip] Low space on partitions in CUCM

Hi Matthew,

Have you tried adjusting the log file thresholds in RTMT? See 
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200581-Procedure-to-Adjust-WaterMark-in-RTMT-of.html
 for more details.

Thanks,

James

On Wed, Sep 29, 2021 at 11:28 AM Matthew Huff 
mailto:mh...@ox.com>> wrote:
After upgrading from 11.5 to 14, I’m at 98% on publisher/subscriber on the 
active partition. Cisco TACs only suggestion is to redeploy from scratch from 
14 ova. Given the issues with certs, trusts, licensing, etc, I’m loathe to do 
that. Anyone have any suggestions?


Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

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https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Low space on partitions in CUCM

[James Buchanan]

Hi Matthew,

Have you tried adjusting the log file thresholds in RTMT? See
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200581-Procedure-to-Adjust-WaterMark-in-RTMT-of.html
for more details.

Thanks,

James

On Wed, Sep 29, 2021 at 11:28 AM Matthew Huff  wrote:

> After upgrading from 11.5 to 14, I’m at 98% on publisher/subscriber on the
> active partition. Cisco TACs only suggestion is to redeploy from scratch
> from 14 ova. Given the issues with certs, trusts, licensing, etc, I’m
> loathe to do that. Anyone have any suggestions?
>
>
>
>
>
> *Matthew Huff* | Director of Technical Operations | OTA Management LLC
>
>
>
> *Office: 914-460-4039*
>
> *mh...@ox.com  | **www.ox.com *
>
>
> *...*
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
___
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[cisco-voip] Low space on partitions in CUCM

[Matthew Huff]

After upgrading from 11.5 to 14, I'm at 98% on publisher/subscriber on the 
active partition. Cisco TACs only suggestion is to redeploy from scratch from 
14 ova. Given the issues with certs, trusts, licensing, etc, I'm loathe to do 
that. Anyone have any suggestions?


Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mh...@ox.com | www.ox.com
...

___
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Re: [cisco-voip] Finesse crashing and agents being disconnected

[James Buchanan]

Hi Myron,

Pardon my asking a really dumb question--but after applying the ES, did you
have users clear their browser cache? I saw this very issue, applied the
ES, and once clearing the cache didn't see it again.

Thanks,

James

On Wed, Sep 29, 2021 at 7:36 AM Myron Young 
wrote:

> Hi all,
>
> So it seems after finally completing a long awaited system upgrade, we’ve
> hit a bug (CSCvq11478 and CSCvx73795) with Finesse that no known workaround
> is helping.
>
> Currently we are running 12.5 cucm and ccx 12.5 su1 running HA over WAN
> and have had agents experience session crash whereby Finesse displays error
> with notification service as well as device operation error message.
>
> TAC had advised the issue is being caused by new changes on the web
> browser side so we can disable the throttling from each agent browser
> client as well as implementing an Engineering Service patch to both CCX
> nodes. None of these things have helped and I’m now looking at a possible
> rebuild of the cluster.
>
> Has anyone experienced this or going through these issues as well?
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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[cisco-voip] Finesse crashing and agents being disconnected

[Myron Young]

Hi all,

So it seems after finally completing a long awaited system upgrade, we’ve hit a 
bug (CSCvq11478 and CSCvx73795) with Finesse that no known workaround is 
helping. 

Currently we are running 12.5 cucm and ccx 12.5 su1 running HA over WAN and 
have had agents experience session crash whereby Finesse displays error with 
notification service as well as device operation error message. 

TAC had advised the issue is being caused by new changes on the web browser 
side so we can disable the throttling from each agent browser client as well as 
implementing an Engineering Service patch to both CCX nodes. None of these 
things have helped and I’m now looking at a possible rebuild of the cluster. 

Has anyone experienced this or going through these issues as well? 
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