Re: [cisco-voip] [EXTERNAL] quick question about UCCX license

2023-04-12 Thread Dave, Pavan 
I am a former TAC engineer who has dealt with many issues with CCX Licensing. 
My approach has always been to backup the old licenses and then delete all 
except the current. If you have a multiple files you should push licensing TAC 
to create a single consolidated license. Cisco licensing will need the list 
license output for this. You will need to restart after removing old licenses, 
but this provides a level of confirmation and security that the new license 
works also only one single license file to be responsible for going forward.

(this is for pre-smart licensing CCX versions).


Pavan Dave  | Solutions Architect, Contact Center
Presidio
 | presidio.com
7701 Las Colinas Ridge, Ste. 600, Irving, TX 75063
D: +1.469.464.1283 | pd...@presidio.com

From: cisco-voip  On Behalf Of JASON BURWELL
Sent: Wednesday, April 12, 2023 2:51 AM
To: 'Gentoo' 
Cc: Terry Oakley ; voip puck 

Subject: Re: [cisco-voip] [EXTERNAL] quick question about UCCX license

EXTERNAL EMAIL JASON BURWELL , Reply-To:
Thanks, I’ll look in to that. TAC’s solution was turn off RTMT alerts until 
they fix it in SU3 or SU3ES?

Jason



From: Gentoo mailto:gen...@ucpenguin.com>>
Sent: Tuesday, April 11, 2023 8:45 PM
To: JASON BURWELL 
mailto:jason.burw...@foundersfcu.com>>
Cc: Terry Oakley 
mailto:terry.oak...@rdpolytech.ca>>; voip puck 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] [EXTERNAL] quick question about UCCX license

Specific License Reservation (SLR) is the best way to resolve the UCCX Smart 
Licensing defects. Once applied and rebooted you have blissful silence from the 
eternal Smart Licensing failures. On Apr 11, 2023, at 19: 23, JASON BURWELL 


Specific License Reservation (SLR) is the best way to resolve the UCCX Smart 
Licensing defects. Once applied and rebooted you have blissful silence from the 
eternal Smart Licensing failures.

On Apr 11, 2023, at 19:23, JASON BURWELL 
mailto:jason.burw...@foundersfcu.com>> wrote:

My experience has always been that the new licenses don’t take affect until the 
nodes are restarted, in other words the license could expire and you would 
continue to operate normally as long as the nodes were not restarted. I don’t 
recommend relying on that though. I remember one time in particular I got a new 
license and loaded it, months later I had to restart due to a reoccurring RTMT 
alert and when it came back up I found out the new key had been generated for 
like 15 seats instead of 150 or something like that. Was not a good situation. 
Last time I had to get a traditional license it was extremely difficult and had 
to pull out all the stops. We are now on UCCX smart licensing which is nice but 
it constantly goes in and out of authorization which is apparently just another 
“cosmetic bug” with SU2ES04.

Jason



From: Terry Oakley 
mailto:terry.oak...@rdpolytech.ca>>
Sent: Tuesday, April 11, 2023 2:11 PM
To: JASON BURWELL 
mailto:jason.burw...@foundersfcu.com>>
Cc: voip puck mailto:cisco-voip@puck.nether.net>>
Subject: RE: [EXTERNAL] [cisco-voip] quick question about UCCX license

Thank you all. I will restart everything as I have uploaded the new file and 
the old one is still being displayed. MAC and counts appear to match 
identically but will see what happens after the restart. Terry From: JASON 
BURWELL 
Thank you all.   I will restart everything as I have uploaded the new file and 
the old one is still being displayed.   MAC and counts appear to match 
identically but will see what happens after the restart.

Terry

From: JASON BURWELL 
mailto:jason.burw...@foundersfcu.com>>
Sent: Tuesday, April 11, 2023 10:40 AM
To: Terry Oakley mailto:terry.oak...@rdpolytech.ca>>
Cc: voip puck mailto:cisco-voip@puck.nether.net>>
Subject: Re: [EXTERNAL] [cisco-voip] quick question about UCCX license

You don't often get email from 
jason.burw...@foundersfcu.com<mailto:jason.burw...@foundersfcu.com>. Learn why 
this is 
important<https://urldefense.com/v3/__https:/aka.ms/LearnAboutSenderIdentification__;!!B-T3N4lj-G-V!A2kDrFrWUgiV8E8CLaGeYXsZxrZ4IDwwDkYGngPQN4yLyqLY8M6OwoWjjsg1scYT8SXJMOhXSlwjnc5ctjn3ckML1w$>
CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.
You should not need to restart but if I were you (out on vacation when the old 
license expires) I would restart both nodes during a maintenance window to make 
sure it likes the new license and verify license counts. I’ve had licenses 
issued before that had incorrect seat and feature counts. It’s very hard to 
work with Cisco on hard licenses for UCCX now as well. They are forcing 
everyone to smart licensing.

Jason

On Apr 11, 2023, at 12:07 PM, Terry Oakley 
mailto:terry.oak...@rdpolytech.ca>> wrote:

We just received an updated license for our UCCX cluster. (On pub one sub). I 
have loaded the license but want to confirm that to apply t

Re: [cisco-voip] [EXTERNAL] quick question about UCCX license

2023-04-11 Thread JASON BURWELL 
Thanks, I’ll look in to that. TAC’s solution was turn off RTMT alerts until 
they fix it in SU3 or SU3ES?

Jason



From: Gentoo 
Sent: Tuesday, April 11, 2023 8:45 PM
To: JASON BURWELL 
Cc: Terry Oakley ; voip puck 

Subject: Re: [cisco-voip] [EXTERNAL] quick question about UCCX license

Specific License Reservation (SLR) is the best way to resolve the UCCX Smart 
Licensing defects. Once applied and rebooted you have blissful silence from the 
eternal Smart Licensing failures. On Apr 11, 2023, at 19: 23, JASON BURWELL 


Specific License Reservation (SLR) is the best way to resolve the UCCX Smart 
Licensing defects. Once applied and rebooted you have blissful silence from the 
eternal Smart Licensing failures.

On Apr 11, 2023, at 19:23, JASON BURWELL 
mailto:jason.burw...@foundersfcu.com>> wrote:

My experience has always been that the new licenses don’t take affect until the 
nodes are restarted, in other words the license could expire and you would 
continue to operate normally as long as the nodes were not restarted. I don’t 
recommend relying on that though. I remember one time in particular I got a new 
license and loaded it, months later I had to restart due to a reoccurring RTMT 
alert and when it came back up I found out the new key had been generated for 
like 15 seats instead of 150 or something like that. Was not a good situation. 
Last time I had to get a traditional license it was extremely difficult and had 
to pull out all the stops. We are now on UCCX smart licensing which is nice but 
it constantly goes in and out of authorization which is apparently just another 
“cosmetic bug” with SU2ES04.

Jason



From: Terry Oakley 
mailto:terry.oak...@rdpolytech.ca>>
Sent: Tuesday, April 11, 2023 2:11 PM
To: JASON BURWELL 
mailto:jason.burw...@foundersfcu.com>>
Cc: voip puck mailto:cisco-voip@puck.nether.net>>
Subject: RE: [EXTERNAL] [cisco-voip] quick question about UCCX license

Thank you all. I will restart everything as I have uploaded the new file and 
the old one is still being displayed. MAC and counts appear to match 
identically but will see what happens after the restart. Terry From: JASON 
BURWELL 
Thank you all.   I will restart everything as I have uploaded the new file and 
the old one is still being displayed.   MAC and counts appear to match 
identically but will see what happens after the restart.

Terry

From: JASON BURWELL 
mailto:jason.burw...@foundersfcu.com>>
Sent: Tuesday, April 11, 2023 10:40 AM
To: Terry Oakley mailto:terry.oak...@rdpolytech.ca>>
Cc: voip puck mailto:cisco-voip@puck.nether.net>>
Subject: Re: [EXTERNAL] [cisco-voip] quick question about UCCX license


You don't often get email from 
jason.burw...@foundersfcu.com<mailto:jason.burw...@foundersfcu.com>. Learn why 
this is 
important<https://urldefense.com/v3/__https:/aka.ms/LearnAboutSenderIdentification__;!!B-T3N4lj-G-V!A2kDrFrWUgiV8E8CLaGeYXsZxrZ4IDwwDkYGngPQN4yLyqLY8M6OwoWjjsg1scYT8SXJMOhXSlwjnc5ctjn3ckML1w$>

CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.

You should not need to restart but if I were you (out on vacation when the old 
license expires) I would restart both nodes during a maintenance window to make 
sure it likes the new license and verify license counts. I’ve had licenses 
issued before that had incorrect seat and feature counts. It’s very hard to 
work with Cisco on hard licenses for UCCX now as well. They are forcing 
everyone to smart licensing.

Jason

On Apr 11, 2023, at 12:07 PM, Terry Oakley 
mailto:terry.oak...@rdpolytech.ca>> wrote:

We just received an updated license for our UCCX cluster. (On pub one sub). I 
have loaded the license but want to confirm that to apply the license I need to 
restart the two VM’s or is there a command line that I can run to apply the
We just received an updated license for our UCCX cluster.  (On pub one sub).   
I have loaded the license but want to confirm that to apply the license I need 
to restart the two VM’s or is there a command line that I can run to apply the 
license?   Leaving on vacation in 4 days and the current license expires in 6 
days hence the new license to apply and also why I am hoping my mind is mush 
and I am unsure of required steps.

Thank you in advance for your kind assistance.

Terry
___
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://urldefense.com/v3/__https:/puck.nether.net/mailman/listinfo/cisco-voip__;!!B-T3N4lj-G-V!A2kDrFrWUgiV8E8CLaGeYXsZxrZ4IDwwDkYGngPQN4yLyqLY8M6OwoWjjsg1scYT8SXJMOhXSlwjnc5ctjkInH-PDw$>
___
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] [EXTERNAL] quick question about UCCX license

2023-04-11 Thread Gentoo 
Specific License Reservation (SLR) is the best way to resolve the UCCX Smart Licensing defects. Once applied and rebooted you have blissful silence from the eternal Smart Licensing failures.On Apr 11, 2023, at 19:23, JASON BURWELL  wrote:







My experience has always been that the new licenses don’t take affect until the nodes are restarted, in other words the license could expire and you would continue to operate normally as long as the nodes
 were not restarted. I don’t recommend relying on that though. I remember one time in particular I got a new license and loaded it, months later I had to restart due to a reoccurring RTMT alert and when it came back up I found out the new key had been generated
 for like 15 seats instead of 150 or something like that. Was not a good situation. Last time I had to get a traditional license it was extremely difficult and had to pull out all the stops. We are now on UCCX smart licensing which is nice but it constantly
 goes in and out of authorization which is apparently just another “cosmetic bug” with SU2ES04.

 
Jason
 
 
 

From: Terry Oakley 

Sent: Tuesday, April 11, 2023 2:11 PM
To: JASON BURWELL 
Cc: voip puck 
Subject: RE: [EXTERNAL] [cisco-voip] quick question about UCCX license

 

Thank you all. I will restart everything as I have uploaded the new file and the old one is still being displayed. MAC and counts appear to match identically but
 will see what happens after the restart. Terry From: JASON BURWELL 





Thank you all.   I will restart everything as I have uploaded the new file and the old one is still being displayed.   MAC and counts appear to match identically but will see what happens after the restart. 

 
Terry
 


From: JASON BURWELL 

Sent: Tuesday, April 11, 2023 10:40 AM
To: Terry Oakley 
Cc: voip puck 
Subject: Re: [EXTERNAL] [cisco-voip] quick question about UCCX license


 







You don't often get email from
jason.burw...@foundersfcu.com.
Learn why this is important











CAUTION: This email is from an external source. Do not click links or open attachments unless you recognize the sender and know the content is safe.






You should not need to restart but if I were you (out on vacation when the old license expires) I would restart both nodes during a maintenance window to make sure it likes the new license and verify license
 counts. I’ve had licenses issued before that had incorrect seat and feature counts. It’s very hard to work with Cisco on hard licenses for UCCX now as well. They are forcing everyone to smart licensing. 


 


Jason


 

On Apr 11, 2023, at 12:07 PM, Terry Oakley  wrote:




 

We just received an updated license for our UCCX cluster. (On pub one sub). I have loaded the license but want to confirm that to apply the license I need to restart
 the two VM’s or is there a command line that I can run to apply the 

We just received an updated license for our UCCX cluster.  (On pub one sub).   I have loaded the license but want to confirm that to apply the license I need to restart the two VM’s or is there a command line
 that I can run to apply the license?   Leaving on vacation in 4 days and the current license expires in 6 days hence the new license to apply and also why I am hoping my mind is mush and I am unsure of required steps. 

 
Thank you in advance for your kind assistance.
 
Terry
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip






___cisco-voip mailing listcisco-voip@puck.nether.nethttps://puck.nether.net/mailman/listinfo/cisco-voip___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] [EXTERNAL] quick question about UCCX license

2023-04-11 Thread JASON BURWELL 
My experience has always been that the new licenses don’t take affect until the 
nodes are restarted, in other words the license could expire and you would 
continue to operate normally as long as the nodes were not restarted. I don’t 
recommend relying on that though. I remember one time in particular I got a new 
license and loaded it, months later I had to restart due to a reoccurring RTMT 
alert and when it came back up I found out the new key had been generated for 
like 15 seats instead of 150 or something like that. Was not a good situation. 
Last time I had to get a traditional license it was extremely difficult and had 
to pull out all the stops. We are now on UCCX smart licensing which is nice but 
it constantly goes in and out of authorization which is apparently just another 
“cosmetic bug” with SU2ES04.

Jason



From: Terry Oakley 
Sent: Tuesday, April 11, 2023 2:11 PM
To: JASON BURWELL 
Cc: voip puck 
Subject: RE: [EXTERNAL] [cisco-voip] quick question about UCCX license

Thank you all. I will restart everything as I have uploaded the new file and 
the old one is still being displayed. MAC and counts appear to match 
identically but will see what happens after the restart. Terry From: JASON 
BURWELL 

Thank you all.   I will restart everything as I have uploaded the new file and 
the old one is still being displayed.   MAC and counts appear to match 
identically but will see what happens after the restart.

Terry

From: JASON BURWELL 
mailto:jason.burw...@foundersfcu.com>>
Sent: Tuesday, April 11, 2023 10:40 AM
To: Terry Oakley mailto:terry.oak...@rdpolytech.ca>>
Cc: voip puck mailto:cisco-voip@puck.nether.net>>
Subject: Re: [EXTERNAL] [cisco-voip] quick question about UCCX license


You don't often get email from 
jason.burw...@foundersfcu.com. Learn why 
this is important

CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.

You should not need to restart but if I were you (out on vacation when the old 
license expires) I would restart both nodes during a maintenance window to make 
sure it likes the new license and verify license counts. I’ve had licenses 
issued before that had incorrect seat and feature counts. It’s very hard to 
work with Cisco on hard licenses for UCCX now as well. They are forcing 
everyone to smart licensing.

Jason

On Apr 11, 2023, at 12:07 PM, Terry Oakley 
mailto:terry.oak...@rdpolytech.ca>> wrote:

We just received an updated license for our UCCX cluster. (On pub one sub). I 
have loaded the license but want to confirm that to apply the license I need to 
restart the two VM’s or is there a command line that I can run to apply the
We just received an updated license for our UCCX cluster.  (On pub one sub).   
I have loaded the license but want to confirm that to apply the license I need 
to restart the two VM’s or is there a command line that I can run to apply the 
license?   Leaving on vacation in 4 days and the current license expires in 6 
days hence the new license to apply and also why I am hoping my mind is mush 
and I am unsure of required steps.

Thank you in advance for your kind assistance.

Terry
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] [EXTERNAL] quick question about UCCX license

2023-04-11 Thread Terry Oakley 
Thank you all.   I will restart everything as I have uploaded the new file and 
the old one is still being displayed.   MAC and counts appear to match 
identically but will see what happens after the restart.  

 

Terry

 

From: JASON BURWELL  
Sent: Tuesday, April 11, 2023 10:40 AM
To: Terry Oakley 
Cc: voip puck 
Subject: Re: [EXTERNAL] [cisco-voip] quick question about UCCX license

 


You don't often get email from jason.burw...@foundersfcu.com 
 . Learn why this is important 
 



CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.

You should not need to restart but if I were you (out on vacation when the old 
license expires) I would restart both nodes during a maintenance window to make 
sure it likes the new license and verify license counts. I’ve had licenses 
issued before that had incorrect seat and feature counts. It’s very hard to 
work with Cisco on hard licenses for UCCX now as well. They are forcing 
everyone to smart licensing. 

 

Jason





On Apr 11, 2023, at 12:07 PM, Terry Oakley mailto:terry.oak...@rdpolytech.ca> > wrote:

 

We just received an updated license for our UCCX cluster. (On pub one sub). I 
have loaded the license but want to confirm that to apply the license I need to 
restart the two VM’s or is there a command line that I can run to apply the 

We just received an updated license for our UCCX cluster.  (On pub one sub).   
I have loaded the license but want to confirm that to apply the license I need 
to restart the two VM’s or is there a command line that I can run to apply the 
license?   Leaving on vacation in 4 days and the current license expires in 6 
days hence the new license to apply and also why I am hoping my mind is mush 
and I am unsure of required steps.  

 

Thank you in advance for your kind assistance.

 

Terry

___
cisco-voip mailing list
cisco-voip@puck.nether.net  
https://puck.nether.net/mailman/listinfo/cisco-voip



smime.p7s
Description: S/MIME cryptographic signature
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] [EXTERNAL] quick question about UCCX license

2023-04-11 Thread JASON BURWELL 
You should not need to restart but if I were you (out on vacation when the old 
license expires) I would restart both nodes during a maintenance window to make 
sure it likes the new license and verify license counts. I’ve had licenses 
issued before that had incorrect seat and feature counts. It’s very hard to 
work with Cisco on hard licenses for UCCX now as well. They are forcing 
everyone to smart licensing.

Jason

On Apr 11, 2023, at 12:07 PM, Terry Oakley  wrote:


We just received an updated license for our UCCX cluster. (On pub one sub). I 
have loaded the license but want to confirm that to apply the license I need to 
restart the two VM’s or is there a command line that I can run to apply the

We just received an updated license for our UCCX cluster.  (On pub one sub).   
I have loaded the license but want to confirm that to apply the license I need 
to restart the two VM’s or is there a command line that I can run to apply the 
license?   Leaving on vacation in 4 days and the current license expires in 6 
days hence the new license to apply and also why I am hoping my mind is mush 
and I am unsure of required steps.

Thank you in advance for your kind assistance.

Terry
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip