Re: [cisco-voip] CCX Selected Resource User ID showing as Stars

[Matthew Loraditch]

Thanks, guess I found a bug but if that changed line does what I need, not 
going to bother with tac!


Matthew Loraditch
Sr. Network Engineer
(He/Him/His)
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: Anthony Holloway 
Sent: Thursday, June 17, 2021 1:54 PM
To: Matthew Loraditch 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] CCX Selected Resource User ID showing as Stars

[EXTERNAL]

Interesting!  I just tried something like this in 12.5(1) and I get the same 
thing as you.

I did achieve the desired outcome using the Get User Info step instead of 
casting the User object to a String,

cleanAgentID = Get User Info (selectedResource, Identifier)

On Tue, Jun 15, 2021 at 2:02 PM Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>> 
wrote:
We collect the name of the agent for recording to our ticketing system.

Apparently no one has used this piece of  data in a long time, but I noticed it 
today. All agents are showing up as “***”

CCX 12.5

Here is what the script does:
[cid:image001.png@01D766AD.5212AD10]

And the values I got in my debug:


[cid:image002.png@01D766AD.5212AD10]

What is going on here? Do I need to change how I capture this?

Matthew Loraditch​
Sr. Network Engineer
(He/Him/His)
p: 443.541.1518
w: www.heliontechnologies.com<http://www.heliontechnologies.com/>
 |
e: mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>
[Helion Technologies]<http://www.heliontechnologies.com/>
[Facebook]<https://facebook.com/heliontech>
[Twitter]<https://twitter.com/heliontech>
[LinkedIn]<https://www.linkedin.com/company/helion-technologies>
___
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] CCX Selected Resource User ID showing as Stars

[Anthony Holloway]

Interesting!  I just tried something like this in 12.5(1) and I get the
same thing as you.

I did achieve the desired outcome using the Get User Info step instead of
casting the User object to a String,

*cleanAgentID = Get User Info (selectedResource, Identifier)*

On Tue, Jun 15, 2021 at 2:02 PM Matthew Loraditch <
mloradi...@heliontechnologies.com> wrote:

> We collect the name of the agent for recording to our ticketing system.
>
>
>
> Apparently no one has used this piece of  data in a long time, but I
> noticed it today. All agents are showing up as “***”
>
>
>
> CCX 12.5
>
>
>
> Here is what the script does:
>
>
>
> And the values I got in my debug:
>
>
>
>
>
>
>
> What is going on here? Do I need to change how I capture this?
>
> Matthew Loraditch​
> Sr. Network Engineer
> (He/Him/His)
> p: *443.541.1518* <443.541.1518>
> w: *www.heliontechnologies.com*   |
> e: *mloradi...@heliontechnologies.com* 
> [image: Helion Technologies] 
> [image: Facebook] 
> [image: Twitter] 
> [image: LinkedIn] 
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] CCX Selected Resource User ID showing as Stars

[Matthew Loraditch]

We collect the name of the agent for recording to our ticketing system.

Apparently no one has used this piece of  data in a long time, but I noticed it 
today. All agents are showing up as "***"

CCX 12.5

Here is what the script does:
[cid:image001.png@01D761F6.8425D540]

And the values I got in my debug:


[cid:image002.png@01D761F6.8425D540]

What is going on here? Do I need to change how I capture this?

Matthew Loraditch
Sr. Network Engineer
(He/Him/His)
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip