Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost
Ryan is quite likely correct. What I have done in years past to tell if a phone is really unrecoverable or is instead just stuck in a post-factory-reset loop where it's looking for firmware is to packet capture the phone's port. I plug it into a switch and setup a port monitor/span to a machine running Wireshark. If the phone is asking for an IP address, or better yet has been given an IP address with a value for DHCP option 150, you may sometimes see what file(s) the phone is looking for and at what IP. If you have a phone in this state and obtain the file(s) the phone is looking for, you may find you are able to resurrect a phone that otherwise appears visually dead - even where the screen doesn't seem to come up. I have done this successfully several times over the years. But it does take some time (it may not be worth it to you versus just replacing a phone), and you may just find in the end the phone isn't even transmitting any packets and really is kaput. On Mon, Feb 12, 2018 at 12:48 PM, Ryan Ratliff (rratliff) < rratl...@cisco.com> wrote: > For what it’s worth the symptom you describe matches the Field Notice that > was provided earlier. This means one of the memory modules has died and the > phone cannot be recovered (that I know of). > > -Ryan > > On Feb 12, 2018, at 12:44 PM, Terry Oakley <terry.oak...@rdc.ab.ca> wrote: > > Vinnie do you have the # button pressed before or after you plug in the > POE cable? You need to have the # button pressed before. > > Terry > > > *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net > <cisco-voip-boun...@puck.nether.net>] *On Behalf Of *Vinnie Dao > *Sent:* Monday, February 12, 2018 10:25 AM > *To:* 'Ryan Ratliff (rratliff)' <rratl...@cisco.com>; 'Anthony Holloway' < > avholloway+cisco-v...@gmail.com> > *Cc:* cisco-voip@puck.nether.net > *Subject:* Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button > Red LED, sorry if this is a repost > > That was awesome guys, however, I tried many times what you said but the > phone can’t pass Green LED light on Speaker phone. > Here is what I have done, > Plug in POE cable to power up the phone, > Press # button, and get to the green light on speaker phone and stay > there like forever. I can’t even across that point and can’t even get to > the flashing line 1 to 8 of CP-7975 LED of the phone. > Any other suggestion before I give up on these? > > Thank you very much in advance to all. > > > *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net > <cisco-voip-boun...@puck.nether.net>] *On Behalf Of *Ryan Ratliff > (rratliff) > *Sent:* Monday, February 12, 2018 8:11 AM > *To:* Anthony Holloway > *Cc:* cisco-voip@puck.nether.net > *Subject:* Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button > Red LED, sorry if this is a repost > > There are 3 I can find documented internally. > 1. Soft Reset (documented publicly) > 2. Hard Reset (see below) > 3. Hard Reset but keep network settings (Terry’s) > > The hard reset is: > 3491672850*# - the “nuke it from orbit” option which is a total format the > flash, hard reset but does not preserve the network. > > Prior to version 8.3.3 only the first 2 existed, but number 2 > unintentionally kept the network preferences, acting like number 3 does > today (see CSCsi60439). > > -Ryan > > On Feb 12, 2018, at 10:39 AM, Anthony Holloway < > avholloway+cisco-v...@gmail.com> wrote: > > *"The code for the network preservation hard reset is: *7412369#085"* > > And then there were three. > > Wes, Ryan, Brian, how many are there really? > > On Mon, Feb 12, 2018 at 9:31 AM Terry Oakley <terry.oak...@rdc.ab.ca> > wrote: > > I have used the below to reset 79xx series phones and load a new firmware > on them. Setup a laptop with a TFTP server on it and on most I have been > able to recover what looked like a bricked unit. > > Thanks > > Terry > > > *Terry Oakley* > Telecommunications Coordinator *| *Information Technology Services > *Red Deer College **|*100 College Blvd > <https://maps.google.com/?q=100%0D+College+Blvd=gmail=g>. *|* > Box 5005 *| *Red Deer *|* Alberta *| *T4N 5H5 > work (403) 342-*3521 **| * FAX (403) 343-4034 <(403)%20343-4034> > > > > #Total Hard Reset > The code for the total hard reset is: 3491672850*# > A total hard reset formats /flash0 blowing away everything except CNU. > All settings and personalization of the phone is removed. > #Hard Reset with Network Setting Preservation > The code for the network preservation hard reset is: *7412369#085 > And it also does a complete format of /flash0 - yet it preserves the > network settings so that after the format, any static IP a
Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost
I gave up yesterday base on the Field Notice, but will try again to see if I get any lucky. And Terry, will try again sometimes today with # button pressed before plug in the cable. Thank you very much to all for your time and have a great day From: Terry Oakley [mailto:terry.oak...@rdc.ab.ca] Sent: Monday, February 12, 2018 9:44 AM To: Vinnie Dao; 'Ryan Ratliff (rratliff)'; 'Anthony Holloway' Cc: cisco-voip@puck.nether.net Subject: RE: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost Vinnie do you have the # button pressed before or after you plug in the POE cable? You need to have the # button pressed before. Terry From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Vinnie Dao Sent: Monday, February 12, 2018 10:25 AM To: 'Ryan Ratliff (rratliff)' <rratl...@cisco.com>; 'Anthony Holloway' <avholloway+cisco-v...@gmail.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost That was awesome guys, however, I tried many times what you said but the phone can’t pass Green LED light on Speaker phone. Here is what I have done, Plug in POE cable to power up the phone, Press # button, and get to the green light on speaker phone and stay there like forever. I can’t even across that point and can’t even get to the flashing line 1 to 8 of CP-7975 LED of the phone. Any other suggestion before I give up on these? Thank you very much in advance to all. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan Ratliff (rratliff) Sent: Monday, February 12, 2018 8:11 AM To: Anthony Holloway Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost There are 3 I can find documented internally. 1. Soft Reset (documented publicly) 2. Hard Reset (see below) 3. Hard Reset but keep network settings (Terry’s) The hard reset is: 3491672850*# - the “nuke it from orbit” option which is a total format the flash, hard reset but does not preserve the network. Prior to version 8.3.3 only the first 2 existed, but number 2 unintentionally kept the network preferences, acting like number 3 does today (see CSCsi60439). -Ryan On Feb 12, 2018, at 10:39 AM, Anthony Holloway <avholloway+cisco-v...@gmail.com> wrote: "The code for the network preservation hard reset is: *7412369#085" And then there were three. Wes, Ryan, Brian, how many are there really? On Mon, Feb 12, 2018 at 9:31 AM Terry Oakley <terry.oak...@rdc.ab.ca> wrote: I have used the below to reset 79xx series phones and load a new firmware on them. Setup a laptop with a TFTP server on it and on most I have been able to recover what looked like a bricked unit. Thanks Terry Terry Oakley Telecommunications Coordinator | Information Technology Services Red Deer College |100 <https://maps.google.com/?q=100%0D+College+Blvd=gmail=g> College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5 work (403) 342-3521 | FAX (403) <tel:(403)%20343-4034> 343-4034 #Total Hard Reset The code for the total hard reset is: 3491672850*# A total hard reset formats /flash0 blowing away everything except CNU. All settings and personalization of the phone is removed. #Hard Reset with Network Setting Preservation The code for the network preservation hard reset is: *7412369#085 And it also does a complete format of /flash0 - yet it preserves the network settings so that after the format, any static IP and other network settings are preserved. The settings are stored in volatile RAM, so it is important to not remove power to the phone during this process #Prerequisites There are a number of prerequsites that are necessary for a successful factory reset. 1.You must have a network environment in which DHCP is used to provide the phone with an IP address and a TFTP server (i.e. DHCP option 150). 2.There must be an appropriate default load for your phone model on that TFTP server: o The default load name is: termxx.default.loads (where xx is part of the model number, 41 for 7941, 62 for 7962, 70 for 7970, etc.) o The version of the default load must be the same signing type (dev or release) as the phone on which you wish to do a factory reset. o This file (termxx.default.loads) is packaged with every phoneload that is installed on the callmanager, but since the name is not unique per phoneload version, the copy of termxx.default.loads is always the one from the most recent load that was installed on the callmanager. It may not be the type (dev or release) that you want. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Vinnie Dao Sent: Sunday, February 11, 20
Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost
For what it’s worth the symptom you describe matches the Field Notice that was provided earlier. This means one of the memory modules has died and the phone cannot be recovered (that I know of). -Ryan On Feb 12, 2018, at 12:44 PM, Terry Oakley <terry.oak...@rdc.ab.ca<mailto:terry.oak...@rdc.ab.ca>> wrote: Vinnie do you have the # button pressed before or after you plug in the POE cable? You need to have the # button pressed before. Terry From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Vinnie Dao Sent: Monday, February 12, 2018 10:25 AM To: 'Ryan Ratliff (rratliff)' <rratl...@cisco.com<mailto:rratl...@cisco.com>>; 'Anthony Holloway' <avholloway+cisco-v...@gmail.com<mailto:avholloway+cisco-v...@gmail.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost That was awesome guys, however, I tried many times what you said but the phone can’t pass Green LED light on Speaker phone. Here is what I have done, Plug in POE cable to power up the phone, Press # button, and get to the green light on speaker phone and stay there like forever. I can’t even across that point and can’t even get to the flashing line 1 to 8 of CP-7975 LED of the phone. Any other suggestion before I give up on these? Thank you very much in advance to all. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan Ratliff (rratliff) Sent: Monday, February 12, 2018 8:11 AM To: Anthony Holloway Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost There are 3 I can find documented internally. 1. Soft Reset (documented publicly) 2. Hard Reset (see below) 3. Hard Reset but keep network settings (Terry’s) The hard reset is: 3491672850*# - the “nuke it from orbit” option which is a total format the flash, hard reset but does not preserve the network. Prior to version 8.3.3 only the first 2 existed, but number 2 unintentionally kept the network preferences, acting like number 3 does today (see CSCsi60439). -Ryan On Feb 12, 2018, at 10:39 AM, Anthony Holloway <avholloway+cisco-v...@gmail.com<mailto:avholloway+cisco-v...@gmail.com>> wrote: "The code for the network preservation hard reset is: *7412369#085" And then there were three. Wes, Ryan, Brian, how many are there really? On Mon, Feb 12, 2018 at 9:31 AM Terry Oakley <terry.oak...@rdc.ab.ca<mailto:terry.oak...@rdc.ab.ca>> wrote: I have used the below to reset 79xx series phones and load a new firmware on them. Setup a laptop with a TFTP server on it and on most I have been able to recover what looked like a bricked unit. Thanks Terry Terry Oakley Telecommunications Coordinator | Information Technology Services Red Deer College |100 College Blvd<https://maps.google.com/?q=100%0D+College+Blvd=gmail=g>. | Box 5005 | Red Deer | Alberta | T4N 5H5 work (403) 342-3521 | FAX (403) 343-4034<tel:(403)%20343-4034> #Total Hard Reset The code for the total hard reset is: 3491672850*# A total hard reset formats /flash0 blowing away everything except CNU. All settings and personalization of the phone is removed. #Hard Reset with Network Setting Preservation The code for the network preservation hard reset is: *7412369#085 And it also does a complete format of /flash0 - yet it preserves the network settings so that after the format, any static IP and other network settings are preserved. The settings are stored in volatile RAM, so it is important to not remove power to the phone during this process #Prerequisites There are a number of prerequsites that are necessary for a successful factory reset. 1.You must have a network environment in which DHCP is used to provide the phone with an IP address and a TFTP server (i.e. DHCP option 150). 2.There must be an appropriate default load for your phone model on that TFTP server: o The default load name is: termxx.default.loads (where xx is part of the model number, 41 for 7941, 62 for 7962, 70 for 7970, etc.) o The version of the default load must be the same signing type (dev or release) as the phone on which you wish to do a factory reset. o This file (termxx.default.loads) is packaged with every phoneload that is installed on the callmanager, but since the name is not unique per phoneload version, the copy of termxx.default.loads is always the one from the most recent load that was installed on the callmanager. It may not be the type (dev or release) that you want. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>] On Behalf Of Vinnie Dao Sent: Sunday, February 11, 2018 11:07 AM To: 'Anthony Holloway' <avh
Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost
Vinnie do you have the # button pressed before or after you plug in the POE cable? You need to have the # button pressed before. Terry From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Vinnie Dao Sent: Monday, February 12, 2018 10:25 AM To: 'Ryan Ratliff (rratliff)' <rratl...@cisco.com>; 'Anthony Holloway' <avholloway+cisco-v...@gmail.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost That was awesome guys, however, I tried many times what you said but the phone can’t pass Green LED light on Speaker phone. Here is what I have done, Plug in POE cable to power up the phone, Press # button, and get to the green light on speaker phone and stay there like forever. I can’t even across that point and can’t even get to the flashing line 1 to 8 of CP-7975 LED of the phone. Any other suggestion before I give up on these? Thank you very much in advance to all. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan Ratliff (rratliff) Sent: Monday, February 12, 2018 8:11 AM To: Anthony Holloway Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost There are 3 I can find documented internally. 1. Soft Reset (documented publicly) 2. Hard Reset (see below) 3. Hard Reset but keep network settings (Terry’s) The hard reset is: 3491672850*# - the “nuke it from orbit” option which is a total format the flash, hard reset but does not preserve the network. Prior to version 8.3.3 only the first 2 existed, but number 2 unintentionally kept the network preferences, acting like number 3 does today (see CSCsi60439). -Ryan On Feb 12, 2018, at 10:39 AM, Anthony Holloway <avholloway+cisco-v...@gmail.com<mailto:avholloway+cisco-v...@gmail.com>> wrote: "The code for the network preservation hard reset is: *7412369#085" And then there were three. Wes, Ryan, Brian, how many are there really? On Mon, Feb 12, 2018 at 9:31 AM Terry Oakley <terry.oak...@rdc.ab.ca<mailto:terry.oak...@rdc.ab.ca>> wrote: I have used the below to reset 79xx series phones and load a new firmware on them. Setup a laptop with a TFTP server on it and on most I have been able to recover what looked like a bricked unit. Thanks Terry Terry Oakley Telecommunications Coordinator | Information Technology Services Red Deer College |100 College Blvd<https://maps.google.com/?q=100%0D+College+Blvd=gmail=g>. | Box 5005 | Red Deer | Alberta | T4N 5H5 work (403) 342-3521 | FAX (403) 343-4034<tel:(403)%20343-4034> #Total Hard Reset The code for the total hard reset is: 3491672850*# A total hard reset formats /flash0 blowing away everything except CNU. All settings and personalization of the phone is removed. #Hard Reset with Network Setting Preservation The code for the network preservation hard reset is: *7412369#085 And it also does a complete format of /flash0 - yet it preserves the network settings so that after the format, any static IP and other network settings are preserved. The settings are stored in volatile RAM, so it is important to not remove power to the phone during this process #Prerequisites There are a number of prerequsites that are necessary for a successful factory reset. 1.You must have a network environment in which DHCP is used to provide the phone with an IP address and a TFTP server (i.e. DHCP option 150). 2.There must be an appropriate default load for your phone model on that TFTP server: o The default load name is: termxx.default.loads (where xx is part of the model number, 41 for 7941, 62 for 7962, 70 for 7970, etc.) o The version of the default load must be the same signing type (dev or release) as the phone on which you wish to do a factory reset. o This file (termxx.default.loads) is packaged with every phoneload that is installed on the callmanager, but since the name is not unique per phoneload version, the copy of termxx.default.loads is always the one from the most recent load that was installed on the callmanager. It may not be the type (dev or release) that you want. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>] On Behalf Of Vinnie Dao Sent: Sunday, February 11, 2018 11:07 AM To: 'Anthony Holloway' <avholloway+cisco-v...@gmail.com<mailto:avholloway%2bcisco-v...@gmail.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost HI Anthony, Appreciated your reply, The link you sent requires login, I am not sure what version on them, since they are stand by units for a while, from the last time they were working
Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost
That was awesome guys, however, I tried many times what you said but the phone can’t pass Green LED light on Speaker phone. Here is what I have done, Plug in POE cable to power up the phone, Press # button, and get to the green light on speaker phone and stay there like forever. I can’t even across that point and can’t even get to the flashing line 1 to 8 of CP-7975 LED of the phone. Any other suggestion before I give up on these? Thank you very much in advance to all. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan Ratliff (rratliff) Sent: Monday, February 12, 2018 8:11 AM To: Anthony Holloway Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost There are 3 I can find documented internally. 1. Soft Reset (documented publicly) 2. Hard Reset (see below) 3. Hard Reset but keep network settings (Terry’s) The hard reset is: 3491672850*# - the “nuke it from orbit” option which is a total format the flash, hard reset but does not preserve the network. Prior to version 8.3.3 only the first 2 existed, but number 2 unintentionally kept the network preferences, acting like number 3 does today (see CSCsi60439). -Ryan On Feb 12, 2018, at 10:39 AM, Anthony Holloway <avholloway+cisco-v...@gmail.com> wrote: "The code for the network preservation hard reset is: *7412369#085" And then there were three. Wes, Ryan, Brian, how many are there really? On Mon, Feb 12, 2018 at 9:31 AM Terry Oakley <terry.oak...@rdc.ab.ca> wrote: I have used the below to reset 79xx series phones and load a new firmware on them. Setup a laptop with a TFTP server on it and on most I have been able to recover what looked like a bricked unit. Thanks Terry Terry Oakley Telecommunications Coordinator | Information Technology Services Red Deer College |100 <https://maps.google.com/?q=100%0D+College+Blvd=gmail=g> College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5 work (403) 342-3521 | FAX (403) <tel:(403)%20343-4034> 343-4034 #Total Hard Reset The code for the total hard reset is: 3491672850*# A total hard reset formats /flash0 blowing away everything except CNU. All settings and personalization of the phone is removed. #Hard Reset with Network Setting Preservation The code for the network preservation hard reset is: *7412369#085 And it also does a complete format of /flash0 - yet it preserves the network settings so that after the format, any static IP and other network settings are preserved. The settings are stored in volatile RAM, so it is important to not remove power to the phone during this process #Prerequisites There are a number of prerequsites that are necessary for a successful factory reset. 1.You must have a network environment in which DHCP is used to provide the phone with an IP address and a TFTP server (i.e. DHCP option 150). 2.There must be an appropriate default load for your phone model on that TFTP server: o The default load name is: termxx.default.loads (where xx is part of the model number, 41 for 7941, 62 for 7962, 70 for 7970, etc.) o The version of the default load must be the same signing type (dev or release) as the phone on which you wish to do a factory reset. o This file (termxx.default.loads) is packaged with every phoneload that is installed on the callmanager, but since the name is not unique per phoneload version, the copy of termxx.default.loads is always the one from the most recent load that was installed on the callmanager. It may not be the type (dev or release) that you want. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Vinnie Dao Sent: Sunday, February 11, 2018 11:07 AM To: 'Anthony Holloway' <avholloway+cisco-v...@gmail.com <mailto:avholloway%2bcisco-v...@gmail.com> > Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost HI Anthony, Appreciated your reply, The link you sent requires login, I am not sure what version on them, since they are stand by units for a while, from the last time they were working at one point. I tried to reset, 1234567890*# but still the same issue. From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com] Sent: Sunday, February 11, 2018 9:53 AM To: Vinnie Dao Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost Did you already look through the bug search tool? https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot <https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot=prdNm=269065653=anfr> =prdNm=269065653=anfr What version of firmware is it, and what
Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost
There are 3 I can find documented internally. 1. Soft Reset (documented publicly) 2. Hard Reset (see below) 3. Hard Reset but keep network settings (Terry’s) The hard reset is: 3491672850*# - the “nuke it from orbit” option which is a total format the flash, hard reset but does not preserve the network. Prior to version 8.3.3 only the first 2 existed, but number 2 unintentionally kept the network preferences, acting like number 3 does today (see CSCsi60439). -Ryan On Feb 12, 2018, at 10:39 AM, Anthony Holloway <avholloway+cisco-v...@gmail.com<mailto:avholloway+cisco-v...@gmail.com>> wrote: "The code for the network preservation hard reset is: *7412369#085" And then there were three. Wes, Ryan, Brian, how many are there really? On Mon, Feb 12, 2018 at 9:31 AM Terry Oakley <terry.oak...@rdc.ab.ca<mailto:terry.oak...@rdc.ab.ca>> wrote: I have used the below to reset 79xx series phones and load a new firmware on them. Setup a laptop with a TFTP server on it and on most I have been able to recover what looked like a bricked unit. Thanks Terry Terry Oakley Telecommunications Coordinator | Information Technology Services Red Deer College |100 College Blvd<https://maps.google.com/?q=100%0D+College+Blvd=gmail=g>. | Box 5005 | Red Deer | Alberta | T4N 5H5 work (403) 342-3521 | FAX (403) 343-4034<tel:(403)%20343-4034> #Total Hard Reset The code for the total hard reset is: 3491672850*# A total hard reset formats /flash0 blowing away everything except CNU. All settings and personalization of the phone is removed. #Hard Reset with Network Setting Preservation The code for the network preservation hard reset is: *7412369#085 And it also does a complete format of /flash0 - yet it preserves the network settings so that after the format, any static IP and other network settings are preserved. The settings are stored in volatile RAM, so it is important to not remove power to the phone during this process #Prerequisites There are a number of prerequsites that are necessary for a successful factory reset. 1.You must have a network environment in which DHCP is used to provide the phone with an IP address and a TFTP server (i.e. DHCP option 150). 2.There must be an appropriate default load for your phone model on that TFTP server: o The default load name is: termxx.default.loads (where xx is part of the model number, 41 for 7941, 62 for 7962, 70 for 7970, etc.) o The version of the default load must be the same signing type (dev or release) as the phone on which you wish to do a factory reset. o This file (termxx.default.loads) is packaged with every phoneload that is installed on the callmanager, but since the name is not unique per phoneload version, the copy of termxx.default.loads is always the one from the most recent load that was installed on the callmanager. It may not be the type (dev or release) that you want. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>] On Behalf Of Vinnie Dao Sent: Sunday, February 11, 2018 11:07 AM To: 'Anthony Holloway' <avholloway+cisco-v...@gmail.com<mailto:avholloway%2bcisco-v...@gmail.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost HI Anthony, Appreciated your reply, The link you sent requires login, I am not sure what version on them, since they are stand by units for a while, from the last time they were working at one point. I tried to reset, 1234567890*# but still the same issue. From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com] Sent: Sunday, February 11, 2018 9:53 AM To: Vinnie Dao Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost Did you already look through the bug search tool? https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot=prdNm=269065653=anfr What version of firmware is it, and what can you do to clear the problem? I.e., Power cycle the phone? On Sun, Feb 11, 2018 at 11:49 AM Vinnie Dao <vin...@tdnetwork.com<mailto:vin...@tdnetwork.com>> wrote: Greeting to all, Lately, I have some CP-7965 and CP-7975 stuck at speaker button during boot up as red LED and stay there for long time. Has anyone got this issue and know how to fix it? Please advise where to go from here to resolve this issue, and thank you very much for your time. ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.net
Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost
*"The code for the network preservation hard reset is: *7412369#085"* And then there were three. Wes, Ryan, Brian, how many are there really? On Mon, Feb 12, 2018 at 9:31 AM Terry Oakley <terry.oak...@rdc.ab.ca> wrote: > I have used the below to reset 79xx series phones and load a new firmware > on them. Setup a laptop with a TFTP server on it and on most I have been > able to recover what looked like a bricked unit. > > > > Thanks > > > > Terry > > > > > > *Terry Oakley* > > Telecommunications Coordinator *| *Information Technology Services > > *Red Deer College **|*100 College Blvd > <https://maps.google.com/?q=100%0D+College+Blvd=gmail=g>. *|* Box > 5005 *| *Red Deer *|* Alberta *| *T4N 5H5 > > work (403) 342-*3521 **| * FAX (403) 343-4034 > > > > > > > > #Total Hard Reset > > The code for the total hard reset is: 3491672850*# > > A total hard reset formats /flash0 blowing away everything except CNU. > All settings and personalization of the phone is removed. > > #Hard Reset with Network Setting Preservation > > The code for the network preservation hard reset is: *7412369#085 > > And it also does a complete format of /flash0 - yet it preserves the > network settings so that after the format, any static IP and other network > settings are preserved. The settings are stored in volatile RAM, so it is > important to not remove power to the phone during this process > > #Prerequisites > > There are a number of prerequsites that are necessary for a successful > factory reset. > > 1.You must have a network environment in which DHCP is used to > provide the phone with an IP address and a TFTP server (i.e. DHCP option > 150). > > 2.There must be an appropriate default load for your phone > model on that TFTP server: > > o The default load name is: termxx.default.loads (where xx is > part of the model number, 41 for 7941, 62 for 7962, 70 for 7970, etc.) > > o The version of the default load must be the same signing > type (dev or release) as the phone on which you wish to do a factory reset. > > o This file (termxx.default.loads) is packaged with every > phoneload that is installed on the callmanager, but since the name is not > unique per phoneload version, the copy of termxx.default.loads is always > the one from the most recent load that was installed on the callmanager. It > may not be the type (dev or release) that you want. > > > > > > *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf > Of *Vinnie Dao > *Sent:* Sunday, February 11, 2018 11:07 AM > *To:* 'Anthony Holloway' <avholloway+cisco-v...@gmail.com> > > > *Cc:* cisco-voip@puck.nether.net > *Subject:* Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button > Red LED, sorry if this is a repost > > > > HI Anthony, > > Appreciated your reply, > > The link you sent requires login, > > > > I am not sure what version on them, since they are stand by units for a > while, from the last time they were working at one point. I tried to > reset, 1234567890*# but still the same issue. > > > > *From:* Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com > <avholloway+cisco-v...@gmail.com>] > *Sent:* Sunday, February 11, 2018 9:53 AM > *To:* Vinnie Dao > *Cc:* cisco-voip@puck.nether.net > *Subject:* Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button > Red LED, sorry if this is a repost > > > > Did you already look through the bug search tool? > > > > > https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot=prdNm=269065653=anfr > > > > What version of firmware is it, and what can you do to clear the problem? > I.e., Power cycle the phone? > > > > On Sun, Feb 11, 2018 at 11:49 AM Vinnie Dao <vin...@tdnetwork.com> wrote: > > Greeting to all, > > > > Lately, I have some CP-7965 and CP-7975 stuck at speaker button during > boot up as red LED and stay there for long time. Has anyone got this issue > and know how to fix it? > > > > Please advise where to go from here to resolve this issue, and thank you > very much for your time. > > > > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost
Whoa. I didn't know process (2) even existed. Sent from my iPhone On Feb 11, 2018, at 7:00 PM, Anthony Holloway <avholloway+cisco-v...@gmail.com<mailto:avholloway+cisco-v...@gmail.com>> wrote: You're going to want to know the requirements and differences in the two factory reset procedures. Without proper DHCP/Option 150/TFTP, factory resetting your phone can actually brick your phone. Careful! A guy I'm lucky enough to know has posted about this in the past. http://www.the-lan-man.net/wordpress/2012/cisco-ip-phone-7900-reset-sequences/ On Sun, Feb 11, 2018 at 12:07 PM Vinnie Dao <vin...@tdnetwork.com<mailto:vin...@tdnetwork.com>> wrote: HI Anthony, Appreciated your reply, The link you sent requires login, I am not sure what version on them, since they are stand by units for a while, from the last time they were working at one point. I tried to reset, 1234567890*# but still the same issue. From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com<mailto:avholloway%2bcisco-v...@gmail.com>] Sent: Sunday, February 11, 2018 9:53 AM To: Vinnie Dao Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost Did you already look through the bug search tool? https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot=prdNm=269065653=anfr What version of firmware is it, and what can you do to clear the problem? I.e., Power cycle the phone? On Sun, Feb 11, 2018 at 11:49 AM Vinnie Dao <vin...@tdnetwork.com<mailto:vin...@tdnetwork.com>> wrote: Greeting to all, Lately, I have some CP-7965 and CP-7975 stuck at speaker button during boot up as red LED and stay there for long time. Has anyone got this issue and know how to fix it? Please advise where to go from here to resolve this issue, and thank you very much for your time. ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost
You're going to want to know the requirements and differences in the two factory reset procedures. Without proper DHCP/Option 150/TFTP, factory resetting your phone can actually brick your phone. Careful! A guy I'm lucky enough to know has posted about this in the past. http://www.the-lan-man.net/wordpress/2012/cisco-ip-phone-7900-reset-sequences/ On Sun, Feb 11, 2018 at 12:07 PM Vinnie Dao <vin...@tdnetwork.com> wrote: > HI Anthony, > > Appreciated your reply, > > The link you sent requires login, > > > > I am not sure what version on them, since they are stand by units for a > while, from the last time they were working at one point. I tried to > reset, 1234567890*# but still the same issue. > > > > *From:* Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com] > *Sent:* Sunday, February 11, 2018 9:53 AM > *To:* Vinnie Dao > > > *Cc:* cisco-voip@puck.nether.net > *Subject:* Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button > Red LED, sorry if this is a repost > > > > Did you already look through the bug search tool? > > > > > https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot=prdNm=269065653=anfr > > > > What version of firmware is it, and what can you do to clear the problem? > I.e., Power cycle the phone? > > > > On Sun, Feb 11, 2018 at 11:49 AM Vinnie Dao <vin...@tdnetwork.com> wrote: > > Greeting to all, > > > > Lately, I have some CP-7965 and CP-7975 stuck at speaker button during > boot up as red LED and stay there for long time. Has anyone got this issue > and know how to fix it? > > > > Please advise where to go from here to resolve this issue, and thank you > very much for your time. > > > > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost
Sometimes, you can try the old trick of using an isolated tftp server and advertise the firmware through a layer 2 network (a windows PC, tftp and a manageable switch will accomplish this). Sent from my iPhone On Feb 11, 2018, at 3:44 PM, Vinnie Dao <vin...@tdnetwork.com<mailto:vin...@tdnetwork.com>> wrote: What a bummer, Seems like they are dead. No hope? Thank you very much everyone and have a great Sunday From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: Sunday, February 11, 2018 10:09 AM To: Vinnie Dao Cc: Anthony Holloway; cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost Have a look at this field notice: https://www.cisco.com/c/en/us/support/docs/field-notices/637/fn63772.html Sent from my iPhone On Feb 11, 2018, at 1:07 PM, Vinnie Dao <vin...@tdnetwork.com<mailto:vin...@tdnetwork.com>> wrote: HI Anthony, Appreciated your reply, The link you sent requires login, I am not sure what version on them, since they are stand by units for a while, from the last time they were working at one point. I tried to reset, 1234567890*# but still the same issue. From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com] Sent: Sunday, February 11, 2018 9:53 AM To: Vinnie Dao Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost Did you already look through the bug search tool? https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot=prdNm=269065653=anfr What version of firmware is it, and what can you do to clear the problem? I.e., Power cycle the phone? On Sun, Feb 11, 2018 at 11:49 AM Vinnie Dao <vin...@tdnetwork.com<mailto:vin...@tdnetwork.com>> wrote: Greeting to all, Lately, I have some CP-7965 and CP-7975 stuck at speaker button during boot up as red LED and stay there for long time. Has anyone got this issue and know how to fix it? Please advise where to go from here to resolve this issue, and thank you very much for your time. ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost
What a bummer, Seems like they are dead. No hope? Thank you very much everyone and have a great Sunday From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: Sunday, February 11, 2018 10:09 AM To: Vinnie Dao Cc: Anthony Holloway; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost Have a look at this field notice: https://www.cisco.com/c/en/us/support/docs/field-notices/637/fn63772.html Sent from my iPhone On Feb 11, 2018, at 1:07 PM, Vinnie Dao <vin...@tdnetwork.com> wrote: HI Anthony, Appreciated your reply, The link you sent requires login, I am not sure what version on them, since they are stand by units for a while, from the last time they were working at one point. I tried to reset, 1234567890*# but still the same issue. From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com] Sent: Sunday, February 11, 2018 9:53 AM To: Vinnie Dao Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost Did you already look through the bug search tool? https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot <https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot=prdNm=269065653=anfr> =prdNm=269065653=anfr What version of firmware is it, and what can you do to clear the problem? I.e., Power cycle the phone? On Sun, Feb 11, 2018 at 11:49 AM Vinnie Dao <vin...@tdnetwork.com> wrote: Greeting to all, Lately, I have some CP-7965 and CP-7975 stuck at speaker button during boot up as red LED and stay there for long time. Has anyone got this issue and know how to fix it? Please advise where to go from here to resolve this issue, and thank you very much for your time. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost
Have a look at this field notice: https://www.cisco.com/c/en/us/support/docs/field-notices/637/fn63772.html Sent from my iPhone On Feb 11, 2018, at 1:07 PM, Vinnie Dao <vin...@tdnetwork.com<mailto:vin...@tdnetwork.com>> wrote: HI Anthony, Appreciated your reply, The link you sent requires login, I am not sure what version on them, since they are stand by units for a while, from the last time they were working at one point. I tried to reset, 1234567890*# but still the same issue. From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com] Sent: Sunday, February 11, 2018 9:53 AM To: Vinnie Dao Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost Did you already look through the bug search tool? https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot=prdNm=269065653=anfr What version of firmware is it, and what can you do to clear the problem? I.e., Power cycle the phone? On Sun, Feb 11, 2018 at 11:49 AM Vinnie Dao <vin...@tdnetwork.com<mailto:vin...@tdnetwork.com>> wrote: Greeting to all, Lately, I have some CP-7965 and CP-7975 stuck at speaker button during boot up as red LED and stay there for long time. Has anyone got this issue and know how to fix it? Please advise where to go from here to resolve this issue, and thank you very much for your time. ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost
Could it be connecting to an older switch that is only Cisco pre-dot power standard? Original message From: Anthony Holloway <avholloway+cisco-v...@gmail.com> Date: 2018-02-11 12:53 PM (GMT-05:00) To: Vinnie Dao <vin...@tdnetwork.com> Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost Did you already look through the bug search tool? https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot=prdNm=269065653=anfr What version of firmware is it, and what can you do to clear the problem? I.e., Power cycle the phone? On Sun, Feb 11, 2018 at 11:49 AM Vinnie Dao <vin...@tdnetwork.com<mailto:vin...@tdnetwork.com>> wrote: Greeting to all, Lately, I have some CP-7965 and CP-7975 stuck at speaker button during boot up as red LED and stay there for long time. Has anyone got this issue and know how to fix it? Please advise where to go from here to resolve this issue, and thank you very much for your time. ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
