Re: [cisco-voip] Cisco UCCX Roadmap

[Brian Meade]

I believe 14.x is officially planned for UCCX but no commitment of a
release past that point.  UCCX 12.5 added remote agent support via reverse
proxy and agent device selection which were the big features people were
waiting for.

We do custom work to get Google Dialog Flow working with UCCX but it seems
like there's no plan to add CCAI natively to UCCX at any point and only
officially to support UCCE/WXCC.

We're moving several UCCX/UCCE customers to WXCC.  There's an ODBC
connector tool to allow accessing an on-prem DB via REST API.

On Tue, Sep 6, 2022 at 7:51 PM JASON BURWELL 
wrote:

> Does anyone that attended Cisco Live have any info on what the future
> development plans are for UCCX? Is there a v14 and beyond on the roadmap?
> Any idea how rapidly they are trying to push people to Webex Contact
> Center? Is anyone on here using Webex Contact Center with 150-200 agents?
>
>
>
>
>
> Thanks!!
>
> Jason
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>
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Re: [cisco-voip] Cisco UCCX Roadmap

[Bill Talley]

Haven’t looked into it much, but have quite a few customers who are avoiding 
WxCC due to existing backend integrations with on-prem SQL servers, mainframes, 
and http/REST integrations….  Those are probably being marketed as front end 
widget/gadget integrations for WxCC I’m guessing.  

First I’ve heard that UCCX development is nearly dead, but good to know, 
especially from a personal development perspective lol.

> On Sep 6, 2022, at 7:12 PM, Matthew Loraditch 
>  wrote:
> 
> Wasn’t at Cisco live but at least as far as what’s available to partners, 
> there is nothing that I can’t talk about and publicly there is nothing.
>  
> The on prem software development is quite nearly dead.
>  
>   
> 
> Matthew Loraditch​
> Sr. Network Engineer
> direct: 443.541.1518 
> e: mloradi...@heliontechnologies.com 
> <mailto:mloradi...@heliontechnologies.com>
>  <http://www.heliontechnologies.com/>
>  <https://facebook.com/heliontech>   
>  <https://twitter.com/heliontech>
>  <https://www.linkedin.com/company/helion-technologies>  
> www.heliontechnologies.com <http://www.heliontechnologies.com/>
>  <https://www.buzzsprout.com/1734656>
> From: cisco-voip  <mailto:cisco-voip-boun...@puck.nether.net>> On Behalf Of JASON BURWELL
> Sent: Tuesday, September 6, 2022 7:51 PM
> To: 'cisco-voip@puck.nether.net <mailto:cisco-voip@puck.nether.net>' 
> mailto:cisco-voip@puck.nether.net>>
> Subject: [cisco-voip] Cisco UCCX Roadmap
>  
> [EXTERNAL]
>  
> Does anyone that attended Cisco Live have any info on what the future 
> development plans are for UCCX? Is there a v14 and beyond on the roadmap? Any 
> idea how rapidly they are trying to push people to Webex Contact Center? Is 
> anyone on here using Webex Contact Center with 150-200 agents?
>  
>  
> Thanks!!
> Jason
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

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