Re: [cisco-voip] Possible to force SIP refer transfer from IP phone
Couldn't find a way to add the delay on the dialer side, i'm just not familiar with that system. I ended up moving the extensions that people dial from Route Patterns pointing at the dialer to Unity Connection, where I play a short call handler prompt and then have Unity Connection transfer the call to a new hidden route pattern. As long as the IP phone user completes the supervised transfer during the call handler, the dialer/acd will see the original PSTN caller.The call volume of manual transfers from IP phones to the external dialer/acd is low, so this should work just fine. On Tue, Aug 12, 2014 at 10:39 PM, Brian Meade bmead...@vt.edu wrote: Justin, Since these phones do not support blind transfer, it won't be possible to do something like that. Can you add a delay before checking the number so that it checks the connected number after the transfer is completed? Brian On Tue, Aug 12, 2014 at 7:12 PM, Justin Steinberg jsteinb...@gmail.com wrote: I have a unique requirement between a new 10.5 CUCM and a third party dialer/ACD. CUCM is integrated to PSTN via SIP trunk to 2911 PRI gateway. CUCM is also integrated via SIP trunk to the dialer/ACD via SIP trunk directly between CUCM and the dialer/ACD. CUCM takes inbound call to IP phone. User needs to be able to transfer the external caller to the dialer/ACD. However we need the initial invite sent to the dialer to have the Calling Party Number set to the external PSTN user, so the dialer can properly do a database lookup of the external party and match the caller ID. When we do this transfer via IP phone, it always starts off as a warm transfer so the dialer/ACD gets the internal IP phone number for the DB lookup. Is there anyway for a IP phone (or jabber) to utilize SIP refer to complete the transfer so the dialer/ACD sees the external party number as caller ID on the transferred leg? As a secondary option, I have considered possibly delaying the actual transfer to the dialer/ACD to give the IP phone user enough time to complete the supervised transfer. But not sure if unity connection call handler is the best way or if there is another way, perhaps in CUCM dialplan. Thanks Justin ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Possible to force SIP refer transfer from IP phone
I have a unique requirement between a new 10.5 CUCM and a third party dialer/ACD. CUCM is integrated to PSTN via SIP trunk to 2911 PRI gateway. CUCM is also integrated via SIP trunk to the dialer/ACD via SIP trunk directly between CUCM and the dialer/ACD. CUCM takes inbound call to IP phone. User needs to be able to transfer the external caller to the dialer/ACD. However we need the initial invite sent to the dialer to have the Calling Party Number set to the external PSTN user, so the dialer can properly do a database lookup of the external party and match the caller ID. When we do this transfer via IP phone, it always starts off as a warm transfer so the dialer/ACD gets the internal IP phone number for the DB lookup. Is there anyway for a IP phone (or jabber) to utilize SIP refer to complete the transfer so the dialer/ACD sees the external party number as caller ID on the transferred leg? As a secondary option, I have considered possibly delaying the actual transfer to the dialer/ACD to give the IP phone user enough time to complete the supervised transfer. But not sure if unity connection call handler is the best way or if there is another way, perhaps in CUCM dialplan. Thanks Justin ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Possible to force SIP refer transfer from IP phone
Justin, Since these phones do not support blind transfer, it won't be possible to do something like that. Can you add a delay before checking the number so that it checks the connected number after the transfer is completed? Brian On Tue, Aug 12, 2014 at 7:12 PM, Justin Steinberg jsteinb...@gmail.com wrote: I have a unique requirement between a new 10.5 CUCM and a third party dialer/ACD. CUCM is integrated to PSTN via SIP trunk to 2911 PRI gateway. CUCM is also integrated via SIP trunk to the dialer/ACD via SIP trunk directly between CUCM and the dialer/ACD. CUCM takes inbound call to IP phone. User needs to be able to transfer the external caller to the dialer/ACD. However we need the initial invite sent to the dialer to have the Calling Party Number set to the external PSTN user, so the dialer can properly do a database lookup of the external party and match the caller ID. When we do this transfer via IP phone, it always starts off as a warm transfer so the dialer/ACD gets the internal IP phone number for the DB lookup. Is there anyway for a IP phone (or jabber) to utilize SIP refer to complete the transfer so the dialer/ACD sees the external party number as caller ID on the transferred leg? As a secondary option, I have considered possibly delaying the actual transfer to the dialer/ACD to give the IP phone user enough time to complete the supervised transfer. But not sure if unity connection call handler is the best way or if there is another way, perhaps in CUCM dialplan. Thanks Justin ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
