Re: [cisco-voip] UCCX skill manager page
Thank you Myron I have found that option as you described. Kind regards James From: Myron Young Sent: 03 July 2021 20:06 To: James Dust Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] UCCX skill manager page This message originates from outside Charles Stanley. Please do not click links or open attachments unless you know the sender and are confident the content is safe. We had the same discovery as well. It’s no longer a separate page but functions are within Finesse webpage as an advanced capability to your supervisors, but the supervisors need to have appropriate permissions from CCX admin. Search under supervisor capability view and thats where the access control is managed. On Jul 3, 2021, at 1:31 PM, James Dust mailto:james.d...@charles-stanley.co.uk>> wrote: Afternoon all, We have recently moved our users on a version ‘’12.5.1’’ UCCX cluster, and apparently our supervisors were able to access skill’s page on the previous version via this link ‘’ https://hostname/mobileskillmanager/index.html’’ As this no longer appears to be working, is this a feature that’s been withdrawn of something that needs to be enabled? Many thanks in advance. James Consider the environment - Think before you print The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s). Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/ ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip Consider the environment - Think before you print The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s). Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/ ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] UCCX skill manager page
We had the same discovery as well. It’s no longer a separate page but functions are within Finesse webpage as an advanced capability to your supervisors, but the supervisors need to have appropriate permissions from CCX admin. Search under supervisor capability view and thats where the access control is managed. On Jul 3, 2021, at 1:31 PM, James Dust wrote: Afternoon all, We have recently moved our users on a version ‘’12.5.1’’ UCCX cluster, and apparently our supervisors were able to access skill’s page on the previous version via this link ‘’ https://hostname/mobileskillmanager/index.html’’ As this no longer appears to be working, is this a feature that’s been withdrawn of something that needs to be enabled? Many thanks in advance. James Consider the environment - Think before you print The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s). Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/ ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] UCCX skill manager page
Thank you James, Kind regards James Sent with BlackBerry Work (www.blackberry.com<http://www.blackberry.com>) From: James Buchanan mailto:james.buchan...@gmail.com>> Date: Saturday, 03 Jul 2021, 7:23 pm To: James Dust mailto:james.d...@charles-stanley.co.uk>> Cc: cisco-voip@puck.nether.net mailto:cisco-voip@puck.nether.net>> Subject: Re: [cisco-voip] UCCX skill manager page This message originates from outside Charles Stanley. Please do not click links or open attachments unless you know the sender and are confident the content is safe. Mobile Skill Manager is gone: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/release/guide/uccx_b_uccx-solution-release-notes-125.pdf On Sat, Jul 3, 2021 at 6:31 PM James Dust mailto:james.d...@charles-stanley.co.uk>> wrote: Afternoon all, We have recently moved our users on a version ‘’12.5.1’’ UCCX cluster, and apparently our supervisors were able to access skill’s page on the previous version via this link ‘’ https://hostname/mobileskillmanager/index.html’’ As this no longer appears to be working, is this a feature that’s been withdrawn of something that needs to be enabled? Many thanks in advance. James Consider the environment - Think before you print The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s). Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/ ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip Consider the environment - Think before you print The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s). Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/ ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] UCCX skill manager page
Mobile Skill Manager is gone: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/release/guide/uccx_b_uccx-solution-release-notes-125.pdf On Sat, Jul 3, 2021 at 6:31 PM James Dust wrote: > Afternoon all, > > > > We have recently moved our users on a version ‘’12.5.1’’ UCCX cluster, and > apparently our supervisors were able to access skill’s page on the previous > version via this link ‘’ https://hostname/mobileskillmanager/index.html’’ > > > > As this no longer appears to be working, is this a feature that’s been > withdrawn of something that needs to be enabled? > > > > Many thanks in advance. > > > > James > > > > > > > > *Consider the environment - Think before you print* > > The contents of this email are confidential to the intended recipient and > may not be disclosed. Although it is believed that this email and any > attachments are virus free, it is the responsibility of the recipient to > confirm this. > > You are advised that urgent, time-sensitive communications should not be > sent by email. We hereby give you notice that a delivery receipt does not > constitute acknowledgement or receipt by the intended recipient(s). > > Details of Charles Stanley group companies and their regulators (where > applicable), can be found at this URL > http://www.charles-stanley.co.uk/contact-us/disclosure/ > > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] UCCX skill manager page
What ES (if any) are you running? > On Jul 3, 2021, at 12:31, James Dust wrote: > > > Afternoon all, > > We have recently moved our users on a version ‘’12.5.1’’ UCCX cluster, and > apparently our supervisors were able to access skill’s page on the previous > version via this link ‘’ https://hostname/mobileskillmanager/index.html’’ > > As this no longer appears to be working, is this a feature that’s been > withdrawn of something that needs to be enabled? > > Many thanks in advance. > > James > > > > > Consider the environment - Think before you print > > The contents of this email are confidential to the intended recipient and may > not be disclosed. Although it is believed that this email and any attachments > are virus free, it is the responsibility of the recipient to confirm this. > > You are advised that urgent, time-sensitive communications should not be sent > by email. We hereby give you notice that a delivery receipt does not > constitute acknowledgement or receipt by the intended recipient(s). > > Details of Charles Stanley group companies and their regulators (where > applicable), can be found at this URL > http://www.charles-stanley.co.uk/contact-us/disclosure/ > > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] UCCX skill manager page
Afternoon all, We have recently moved our users on a version ''12.5.1'' UCCX cluster, and apparently our supervisors were able to access skill's page on the previous version via this link '' https://hostname/mobileskillmanager/index.html'' As this no longer appears to be working, is this a feature that's been withdrawn of something that needs to be enabled? Many thanks in advance. James Consider the environment - Think before you print The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s). Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/ ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
