Re: [CGUYS] just one..

2008-09-28 Thread Jeff Wright
Thanks Eric.  Not that I thought you had anything to do with it per
sejust venting.

> -Original Message-
> Jeff, I appreciate your concerns and I am sorry that this issue
> occurred.   Perhaps the website is badly designrd.
> 
> A lot of times a business gets so big that it forgets about what
> the user experience is.
> 
> I can't explain the immediate failure or even assure you that I am
> taking steps to rectify it.
> 
> I deplore the failure of our customer service and I  trust that
> your experience will improve.
> 
> But, I'm always open to your input and if I can do it better I
> will listen.
> 
> I still have responsibility for my network and as a manager
> I owe you a response.


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Re: [CGUYS] just one..

2008-09-28 Thread Eric S. Sande

It's kind of frustrating when you try and give a company your money and
business, but they don't hire staff that can code a web page properly that
will allow you to do that.


Jeff, I appreciate your concerns and I am sorry that this issue
occurred.   Perhaps the website is badly designrd.

A lot of times a business gets so big that it forgets about what
the user experience is.

I can't explain the immediate failure or even assure you that I am
taking steps to rectify it.

I deplore the failure of our customer service and I  trust that
your experience will improve. 


But, I'm always open to your input and if I can do it better I
will listen.

I still have responsibility for my network and as a manager
I owe you a response. 


























i   



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Re: [CGUYS] Speaking of Comcast

2008-09-28 Thread b_s-wilk
> True it is for paid subscribers if you want to look at past articles. 
 It is a great database of information.  However the published info is 
available for a time before it is archived to all.

>
>
> On Sep 28, 2008, at 5:03 PM, Jordan wrote:
>
>> Did you know that the article you linked to is for paid subscribers?
>> You might quote us a bit of it.
>>
>>
>> Jim wrote:
>>> Helpful link below:
>>>
>>> http://www.macfixit.com/article.php?story=20080925091223670


Without viewing the subscription-only MacFixit page, it appears that 
this is a trojan called DNSchanger. More details on its origin, 
OSX.RSPlug.A Trojan Horse, http://www.intego.com/news/ism0705.asp.


Get rid of DNSchanger:  search terms "remove OSX.RSPlug.A Trojan Horse"
   first result - 
http://www.macworld.com/article/60823/2007/10/trojanhorse.html


Disclaimer: since I couldn't view the MacFixit page, this is an educated 
guess only.


Betty


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Re: [CGUYS] just one..

2008-09-28 Thread mike
I feel the same way with my local telco..I'm perfectly happy to pay more for
faster internet...instead they have me paying more for slow dsl.  It's sad
when I realize I had 4x the speed 6 years ago.  Sliding backwards ever so
quickly.


Mike

On Sun, Sep 28, 2008 at 4:42 PM, Jeff Wright <[EMAIL PROTECTED]> wrote:

> > I understand that. Maybe I should suspend my dividend (which
> > has never happened) or go into debt (which has never happened).
> >
> > My shareholders would, literally, kill me.
> >
> > Not that I speak for any business, as you say my views are
> > my own.
>
> Well, I'd do my part, but the *&%^ing Verizon site won't allow me to add
> the
> DVR option when ordering FIoS.  It always errors out saying that the number
> of set top boxes doesn't match the number of TVs to be connected (it does).
> I've tried it both IE and Firefox.  And of course, the sales staff only
> works M-F, so I can't call them to order on a weekend.  That doesn't seem a
> terribly well thought-out business decision.
>
> It's kind of frustrating when you try and give a company your money and
> business, but they don't hire staff that can code a web page properly that
> will allow you to do that.
>
>
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Re: [CGUYS] Speaking of Comcast

2008-09-28 Thread Jim

http://www.dnschanger.com/

From this link you can read more about the possibility of the Trojan  
and what it is capable of.


Also you can download the removal tool.

It appears that the thing may run if one plays a Quicktime movie with  
the trojan imbedded in it.



On Sep 28, 2008, at 7:24 PM, [EMAIL PROTECTED] wrote:

Thanks for the link! Sadly, I'm not a paid subscriber to MacFixIt,  
but I can assure you there is no possibility that my friend approved  
installation of a Trojan Horse onto her computer.


What we're going to do, later this week, is bring my laptop down to  
her house, connect to Comcast with the laptop, access my AOL account  
through her modem and see what happens. Reportedly her husband (PC  
connected with a wireless router) never loses a signal, but her  
computer does, regularly. Her computer is connected to the Comcast  
modem via ethernet cable. So the question becomes: Is it a Comcast  
problem? An AOL problem (she has a paid account)? Or some other  
weird thing. It is passingly interesting that Comcast upgraded her  
modem about a week ago, and the problem was resolved for a few days,  
after which it returned. It is frustrating. If we can figure out  
what's happening, I'll be back with a report.


Mical Wimoth Carton
[EMAIL PROTECTED]


On Sep 28, 2008, at 5:51 PM, COMPUTERGUYS-L automatic digest system  
wrote:


A trojan horse must be activated by the user. This shouldn't happen  
if
the user isn't an administrator. Even as administrator, you have to  
give
permission for software to be installed. Did this happen? Or is it  
best

to blame Comcast for the problems?



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Re: [CGUYS] just one..

2008-09-28 Thread Jeff Wright
> I understand that. Maybe I should suspend my dividend (which
> has never happened) or go into debt (which has never happened).
> 
> My shareholders would, literally, kill me.
> 
> Not that I speak for any business, as you say my views are
> my own.

Well, I'd do my part, but the *&%^ing Verizon site won't allow me to add the
DVR option when ordering FIoS.  It always errors out saying that the number
of set top boxes doesn't match the number of TVs to be connected (it does).
I've tried it both IE and Firefox.  And of course, the sales staff only
works M-F, so I can't call them to order on a weekend.  That doesn't seem a
terribly well thought-out business decision.

It's kind of frustrating when you try and give a company your money and
business, but they don't hire staff that can code a web page properly that
will allow you to do that.


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Re: [CGUYS] Speaking of Comcast

2008-09-28 Thread [EMAIL PROTECTED]
Thanks for the link! Sadly, I'm not a paid subscriber to MacFixIt, but  
I can assure you there is no possibility that my friend approved  
installation of a Trojan Horse onto her computer.


What we're going to do, later this week, is bring my laptop down to  
her house, connect to Comcast with the laptop, access my AOL account  
through her modem and see what happens. Reportedly her husband (PC  
connected with a wireless router) never loses a signal, but her  
computer does, regularly. Her computer is connected to the Comcast  
modem via ethernet cable. So the question becomes: Is it a Comcast  
problem? An AOL problem (she has a paid account)? Or some other weird  
thing. It is passingly interesting that Comcast upgraded her modem  
about a week ago, and the problem was resolved for a few days, after  
which it returned. It is frustrating. If we can figure out what's  
happening, I'll be back with a report.


Mical Wimoth Carton
[EMAIL PROTECTED]


On Sep 28, 2008, at 5:51 PM, COMPUTERGUYS-L automatic digest system  
wrote:



A trojan horse must be activated by the user. This shouldn't happen if
the user isn't an administrator. Even as administrator, you have to  
give
permission for software to be installed. Did this happen? Or is it  
best

to blame Comcast for the problems?



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Re: [CGUYS] just one..

2008-09-28 Thread Eric S. Sande

Not every business needs to cover all the costs right away.  Sometimes
business invest for the future to get the technology or infrastructure and
recoup those costs over a year or three.


I understand that. Maybe I should suspend my dividend (which
has never happened) or go into debt (which has never happened).

My shareholders would, literally, kill me.

Not that I speak for any business, as you say my views are
my own.




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Re: [CGUYS] just one..

2008-09-28 Thread mike
Too bad none of the telcos used those tax incentives and rebates to build
infrastructure like they said they would.

On Sun, Sep 28, 2008 at 2:56 PM, Eric S. Sande <[EMAIL PROTECTED]> wrote:

> ...can we just get something going?
>>
>
> I can understand your frustration.
>
> I have the technology to deliver gigabit speeds.  And I
> do it, but the cost is way out of line with what a typical
> residential user is willing to pay.
>
> The deep-pocket customers like the government and
> large corporations are willing to pay my rates and cover
> my costs.  They get what they pay for.
>
> If you want GigE I'll sell it to you.  But be prepared for
> some sticker shock, is all I can say.
>
> As far as the infrastructure,  I am building out as fast as
> I can. Y5,985 is about $54.00 US.  I can't do that right
> now and make a profit.
>
>
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Re: [CGUYS] just one..

2008-09-28 Thread mike
9.23 minutes bucko!

On Sun, Sep 28, 2008 at 2:39 PM, Tom Piwowar <[EMAIL PROTECTED]> wrote:

> >Tokyo to get speeds up to 1gbit up and down.  *sigh*
>
> At that rate you'll exceed Comcast's cap in under 10 minutes.
>
>
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Re: [CGUYS] just one..

2008-09-28 Thread John DeCarlo
On Sun, Sep 28, 2008 at 5:56 PM, Eric S. Sande <[EMAIL PROTECTED]> wrote:

> I have the technology to deliver gigabit speeds.  And I
> do it, but the cost is way out of line with what a typical
> residential user is willing to pay.
> ...



> As far as the infrastructure,  I am building out as fast as
> I can. Y5,985 is about $54.00 US.  I can't do that right
> now and make a profit.


Not every business needs to cover all the costs right away.  Sometimes
business invest for the future to get the technology or infrastructure and
recoup those costs over a year or three.

Unfortunately, that kind of approach is not appreciated much in the current
short-term business view.


-- 
John DeCarlo, My Views Are My Own


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Re: [CGUYS] just one..

2008-09-28 Thread Eric S. Sande

...can we just get something going?


I can understand your frustration.

I have the technology to deliver gigabit speeds.  And I
do it, but the cost is way out of line with what a typical
residential user is willing to pay.

The deep-pocket customers like the government and
large corporations are willing to pay my rates and cover
my costs.  They get what they pay for.

If you want GigE I'll sell it to you.  But be prepared for
some sticker shock, is all I can say.

As far as the infrastructure,  I am building out as fast as
I can. Y5,985 is about $54.00 US.  I can't do that right
now and make a profit.  



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Re: [CGUYS] Speaking of Comcast

2008-09-28 Thread Jim

Never said it had anything to do with Comcast.

I was illuminating upon a post by another that suggested a Trojan  
might be at fault.


I posted the link earlier.


On Sep 28, 2008, at 5:03 PM, b_s-wilk wrote:


Jim <[EMAIL PROTECTED]> escribió:

Just ran across an article on macfixit.com which addresses a trojan  
horse which seems to display similar, but not exact, symptoms to  
those in Chrpersons post.


Yes? and where's the link?

A trojan horse must be activated by the user. This shouldn't happen  
if the user isn't an administrator. Even as administrator, you have  
to give permission for software to be installed. Did this happen? Or  
is it best to blame Comcast for the problems?



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Re: [CGUYS] Speaking of Comcast

2008-09-28 Thread Jim
True it is for paid subscribers if you want to look at past articles.   
It is a great database of information.  However the published info is  
available for a time before it is archived to all.



On Sep 28, 2008, at 5:03 PM, Jordan wrote:


Did you know that the article you linked to is for paid subscribers?
You might quote us a bit of it.


Jim wrote:

Helpful link below:

http://www.macfixit.com/article.php?story=20080925091223670


On Sep 28, 2008, at 10:29 AM, [EMAIL PROTECTED] wrote:

A link to the article would be helpful. We're talking Mac here,  
but if it's on MacFixIt, perhaps that's an issue. I really can't  
imagine it, but I guess I'll have to do some research now. Thanks  
for the info!


Mical Wimoth Carton
[EMAIL PROTECTED]



From: Jim <[EMAIL PROTECTED]>
Date: September 27, 2008 9:12:07 PM EDT
Subject: Re: Speaking of Comcast


Just ran across an article on macfixit.com which addresses a  
trojan horse which seems to display similar, but not exact,  
symptoms to those in Chrpersons post.



On Sep 27, 2008, at 1:20 PM, db wrote:

If  she has a trojan on board which is filesharing videos etc  
around the clock, the 250 GB limit could be an issue...


db

[EMAIL PROTECTED] wrote:
I probably should have asked this weeks ago since Comcast has  
been a topic of discussion.


I help a friend with Computer issues. (iMac / checkbook, etc.  
She's a good friend.) She accesses the internet using Comcast,  
her browser is Safari, and she uses AOL for e-mail access.


Last year, after her internet connection all but failed,  
Comcast rewired her connection from the street to her house.  
She can access the internet with no difficulty now. BUT her  
connection fails, especially with AOL, but also with the  
internet, after a very brief time of inactivity. If she's using  
her internet connection, no problem; but if she walks away from  
the computer for a minute or two (to get a cup of coffee, for  
example) and then does a keystroke on either Safari or AOL upon  
her return, she's told she's disconnected and must sign on  
again. Comcast came out last week and exchanged her modem for a  
newer one. It seemed to help the problem for a few days, but by  
week's end, the disconnect issue had returned.


FIOS is newly available in her area, and we've been discussing  
a possible switch to FIOS in hopes the connection issue will be  
solved.


Any thoughts on this will be appreciated. FWIW: There's no way,  
none whatsoever, that her connection is anywhere near the 250gb  
limit.


Mical Wimoth Carton
[EMAIL PROTECTED]


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Re: [CGUYS] just one..

2008-09-28 Thread Tom Piwowar
>Tokyo to get speeds up to 1gbit up and down.  *sigh*

At that rate you'll exceed Comcast's cap in under 10 minutes.


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Re: [CGUYS] Speaking of Comcast

2008-09-28 Thread b_s-wilk

Jim <[EMAIL PROTECTED]> escribió:


Just ran across an article on macfixit.com which addresses a trojan horse which 
seems to display similar, but not exact, symptoms to those in Chrpersons post.


Yes? and where's the link?

A trojan horse must be activated by the user. This shouldn't happen if 
the user isn't an administrator. Even as administrator, you have to give 
permission for software to be installed. Did this happen? Or is it best 
to blame Comcast for the problems?



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Re: [CGUYS] Speaking of Comcast

2008-09-28 Thread Jordan

Did you know that the article you linked to is for paid subscribers?
You might quote us a bit of it.


Jim wrote:

Helpful link below:

http://www.macfixit.com/article.php?story=20080925091223670


On Sep 28, 2008, at 10:29 AM, [EMAIL PROTECTED] wrote:

A link to the article would be helpful. We're talking Mac here, but 
if it's on MacFixIt, perhaps that's an issue. I really can't imagine 
it, but I guess I'll have to do some research now. Thanks for the info!


Mical Wimoth Carton
[EMAIL PROTECTED]



From: Jim <[EMAIL PROTECTED]>
Date: September 27, 2008 9:12:07 PM EDT
Subject: Re: Speaking of Comcast


Just ran across an article on macfixit.com which addresses a trojan 
horse which seems to display similar, but not exact, symptoms to 
those in Chrpersons post.



On Sep 27, 2008, at 1:20 PM, db wrote:

If  she has a trojan on board which is filesharing videos etc 
around the clock, the 250 GB limit could be an issue...


db

[EMAIL PROTECTED] wrote:
I probably should have asked this weeks ago since Comcast has been 
a topic of discussion.


I help a friend with Computer issues. (iMac / checkbook, etc. 
She's a good friend.) She accesses the internet using Comcast, her 
browser is Safari, and she uses AOL for e-mail access.


Last year, after her internet connection all but failed, Comcast 
rewired her connection from the street to her house. She can 
access the internet with no difficulty now. BUT her connection 
fails, especially with AOL, but also with the internet, after a 
very brief time of inactivity. If she's using her internet 
connection, no problem; but if she walks away from the computer 
for a minute or two (to get a cup of coffee, for example) and then 
does a keystroke on either Safari or AOL upon her return, she's 
told she's disconnected and must sign on again. Comcast came out 
last week and exchanged her modem for a newer one. It seemed to 
help the problem for a few days, but by week's end, the disconnect 
issue had returned.


FIOS is newly available in her area, and we've been discussing a 
possible switch to FIOS in hopes the connection issue will be solved.


Any thoughts on this will be appreciated. FWIW: There's no way, 
none whatsoever, that her connection is anywhere near the 250gb 
limit.


Mical Wimoth Carton
[EMAIL PROTECTED]


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[CGUYS] just one..

2008-09-28 Thread mike
http://www.japantoday.com/category/technology/view/kddi-to-launch-1gbps-fiber-optic-service-in-oct

Tokyo to get speeds up to 1gbit up and down.  *sigh*

I realize there is a helluva lot of land to wire here in the US...but can we
get just ONE city wired properly?  Just one?  How about half of one?  It can
be a small city...something with an area the size of say a large football
stadium.  Anything.  How about just get most people so they have 1/33rd of
what they are getting in Tokyo?  We'd still be able to suck really bad in
broadband deployment, we don't have to leadcan we just get something
going?


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Re: [CGUYS] Mathematica [was: Zune]

2008-09-28 Thread David K Watson

I wasn't really trying to correct you, Betty.  You were making
the case that while Photoshop is available for both WIndows
and OS X, the OS still makes a difference.  I wanted to make
the point that although Mathematica is remarkably similar across
platforms, the OS matters even there.

An example that is closer to your Photoshop example is Microsoft
Office.  The Windows and Mac versions share the same file formats,
but the programs themselves always have big differences. Visual
Basic is missing on the latest Mac version, for example.  And it
reportedly is slower and more crash-prone on the Mac than it is
on Windows.

There is now a beta version of StarOffice for the Mac which is
extremely similar to the Windows and Unin/Linux versions, and
Google Apps behaves uniformly across platforms.  If these catch
on sufficiently, perhaps Microsoft will be pressured to reform
and make Office more consistent across platforms.  Of course,
consumers might take that as one more reason they don't
need Windows.

When my son was at UMd, he used whatever computer was available. He  
had
a Mac iLamp of his own and bought his own copy of Mathematica for OS  
X.

In the lab at his job in the sub-sub-sub-basement of the Physics Dept,
and for class labs, I think he used both Unix and Windows computers.  
He

didn't mention which worked best, and that was 5 years ago. I'd expect
that if it was written for Unix, that would be the OS of choice to run
it, including Linux and OS X, but I don't use the program myself.  
Thanks

for the clarification.



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Re: [CGUYS] Speaking of Comcast

2008-09-28 Thread Jim

Helpful link below:

http://www.macfixit.com/article.php?story=20080925091223670


On Sep 28, 2008, at 10:29 AM, [EMAIL PROTECTED] wrote:

A link to the article would be helpful. We're talking Mac here, but  
if it's on MacFixIt, perhaps that's an issue. I really can't imagine  
it, but I guess I'll have to do some research now. Thanks for the  
info!


Mical Wimoth Carton
[EMAIL PROTECTED]



From: Jim <[EMAIL PROTECTED]>
Date: September 27, 2008 9:12:07 PM EDT
Subject: Re: Speaking of Comcast


Just ran across an article on macfixit.com which addresses a trojan  
horse which seems to display similar, but not exact, symptoms to  
those in Chrpersons post.



On Sep 27, 2008, at 1:20 PM, db wrote:

If  she has a trojan on board which is filesharing videos etc  
around the clock, the 250 GB limit could be an issue...


db

[EMAIL PROTECTED] wrote:
I probably should have asked this weeks ago since Comcast has  
been a topic of discussion.


I help a friend with Computer issues. (iMac / checkbook, etc.  
She's a good friend.) She accesses the internet using Comcast,  
her browser is Safari, and she uses AOL for e-mail access.


Last year, after her internet connection all but failed, Comcast  
rewired her connection from the street to her house. She can  
access the internet with no difficulty now. BUT her connection  
fails, especially with AOL, but also with the internet, after a  
very brief time of inactivity. If she's using her internet  
connection, no problem; but if she walks away from the computer  
for a minute or two (to get a cup of coffee, for example) and  
then does a keystroke on either Safari or AOL upon her return,  
she's told she's disconnected and must sign on again. Comcast  
came out last week and exchanged her modem for a newer one. It  
seemed to help the problem for a few days, but by week's end, the  
disconnect issue had returned.


FIOS is newly available in her area, and we've been discussing a  
possible switch to FIOS in hopes the connection issue will be  
solved.


Any thoughts on this will be appreciated. FWIW: There's no way,  
none whatsoever, that her connection is anywhere near the 250gb  
limit.


Mical Wimoth Carton
[EMAIL PROTECTED]


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Re: [CGUYS] Speaking of Comcast

2008-09-28 Thread [EMAIL PROTECTED]
A link to the article would be helpful. We're talking Mac here, but if  
it's on MacFixIt, perhaps that's an issue. I really can't imagine it,  
but I guess I'll have to do some research now. Thanks for the info!


Mical Wimoth Carton
[EMAIL PROTECTED]



From: Jim <[EMAIL PROTECTED]>
Date: September 27, 2008 9:12:07 PM EDT
Subject: Re: Speaking of Comcast


Just ran across an article on macfixit.com which addresses a trojan  
horse which seems to display similar, but not exact, symptoms to  
those in Chrpersons post.



On Sep 27, 2008, at 1:20 PM, db wrote:

If  she has a trojan on board which is filesharing videos etc  
around the clock, the 250 GB limit could be an issue...


db

[EMAIL PROTECTED] wrote:
I probably should have asked this weeks ago since Comcast has been  
a topic of discussion.


I help a friend with Computer issues. (iMac / checkbook, etc.  
She's a good friend.) She accesses the internet using Comcast, her  
browser is Safari, and she uses AOL for e-mail access.


Last year, after her internet connection all but failed, Comcast  
rewired her connection from the street to her house. She can  
access the internet with no difficulty now. BUT her connection  
fails, especially with AOL, but also with the internet, after a  
very brief time of inactivity. If she's using her internet  
connection, no problem; but if she walks away from the computer  
for a minute or two (to get a cup of coffee, for example) and then  
does a keystroke on either Safari or AOL upon her return, she's  
told she's disconnected and must sign on again. Comcast came out  
last week and exchanged her modem for a newer one. It seemed to  
help the problem for a few days, but by week's end, the disconnect  
issue had returned.


FIOS is newly available in her area, and we've been discussing a  
possible switch to FIOS in hopes the connection issue will be  
solved.


Any thoughts on this will be appreciated. FWIW: There's no way,  
none whatsoever, that her connection is anywhere near the 250gb  
limit.


Mical Wimoth Carton
[EMAIL PROTECTED]


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