Re: [Coworking] Coworking spaces - Internal Rules

[Thilo Utke]

<3

On Thursday, January 25, 2018 at 3:46:32 PM UTC+1, Alex Hillman wrote:
>
> *“I'm so very very glad the culture here is such that people manage to 
> treat each other civilly, without the imposition of an authoritarian "code 
> of conduct".”*
>
> I’ll encourage you to take another close read of that blog post I linked 
> (and linked again below) because had the exact same point of view, until I 
> realized how much happened that I wasn’t seeing, and how many people have 
> responded (often privately, for a variety of reasons) with specific stories 
> about interactions that came from surprising sources.
>
> It’s very easy to feel like everyone is civil and respectful when you’re 
> the one on the receiving end of it. I was totally blind to the people in 
> our community who weren’t, until we created a channel for them to talk 
> about it.
>
> I was ESPECIALLY concerned about policing behaviors. Our first line of 
> action is to listen and support. We encourage members to talk to each other 
> about conflicts, and support them in productive ways to resolve it if they 
> choose to.
>
> What I realized was how many people didn’t even realize what they were 
> doing or saying to others was hurtful, and they actually WANTED to change 
> or avoid making the mistake again.
>
> It took me a while to really wrap my head around this, but I’m so glad I 
> did and the positive impact it’s had is already measurable. That’s why I 
> wrote about the lessons I had to learn to get to that point here:
>
>
> *https://dangerouslyawesome.com/2018/01/towards-a-more-diverse-and-inclusive-coworking-community/*
>  
> 
>
>
>
>
> On Jan 25, 2018, 9:30 AM -0500, Jason McVetta  >, wrote:
>
> I'm so very very glad the culture here is such that people manage to treat 
> each other civilly, without the imposition of an authoritarian "code of 
> conduct".   
>
>
> On Thu, Jan 25, 2018 at 12:39 AM, Alex Hillman  > wrote:
>
>> Here's a screenshot of our membership agreement, which has been evolved 
>> with contributions and suggestions over the years and borrowed by many 
>> spaces (with attribution, preferably): 
>> https://dangerouslyawesome.com/snaps/screencapture-hello-indyhall-org-join-1516815300754.png
>>  
>> 
>>  
>>
>> The most recent addition is a more explicit Code of Conduct, which is 
>> still a work in progress but a pretty significant addition for us. It, too, 
>> was a collaborative process but the real driving force was one of doubling 
>> down on explicitly inviting diversity and inclusion 
>> 
>>  by 
>> saying *"if you're here, you belong here, and we're prepared to help 
>> protect that together"*. 
>>
>> -Alex
>>
>>
>> --
>> *The #1 mistake in community building is doing it by yourself.*
>> Better Coworkers: http://indyhall.org
>> Weekly Coworking Tips: http://coworkingweekly.com
>> My Audiobook: https://theindyhallway.com/ten
>>
>> On Wed, Jan 24, 2018 at 5:20 AM, Teodora Todirica > > wrote:
>>
>>> Hello,  
>>>
>>> Is somebody here that is willing to help with some internal rules for 
>>> coworking spaces? Like a list that could be attached to the contract and 
>>> maybe something printable to put it on the walls. 
>>> I found something on the group but the subject is since 2008, I want 
>>> something more up-to- date. 
>>>
>>> Thanks,
>>> Teodora, Romania 
>>>
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>>>
>>
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>
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Re: [Coworking] Coworking spaces - Internal Rules

[Thilo Utke]

I also like to point to our Code of Conduct 
http://co-up.de/code-of-conduct.html which goes beyond the membership 
agreement as we make it binding for everyone using our space, which as of 
now means all events taking place here and the guests.
This code of conduct has been build on the Berlin Code of Conduct 
http://berlincodeofconduct.org/ that I was also involved with and had many 
discussions and arguments with the Berlin User Group scene and has been 
adopted by many organizations as you can see on the list of supports. 

Hope that helps.

Cheers
Thilo

On Wednesday, January 24, 2018 at 6:40:28 PM UTC+1, Alex Hillman wrote:
>
> Here's a screenshot of our membership agreement, which has been evolved 
> with contributions and suggestions over the years and borrowed by many 
> spaces (with attribution, preferably): 
> https://dangerouslyawesome.com/snaps/screencapture-hello-indyhall-org-join-1516815300754.png
>  
> 
>
> The most recent addition is a more explicit Code of Conduct, which is 
> still a work in progress but a pretty significant addition for us. It, too, 
> was a collaborative process but the real driving force was one of doubling 
> down on explicitly inviting diversity and inclusion 
> 
>  by 
> saying *"if you're here, you belong here, and we're prepared to help 
> protect that together"*. 
>
> -Alex
>
>
> --
> *The #1 mistake in community building is doing it by yourself.*
> Better Coworkers: http://indyhall.org
> Weekly Coworking Tips: http://coworkingweekly.com
> My Audiobook: https://theindyhallway.com/ten
>
> On Wed, Jan 24, 2018 at 5:20 AM, Teodora Todirica  > wrote:
>
>> Hello, 
>>
>> Is somebody here that is willing to help with some internal rules for 
>> coworking spaces? Like a list that could be attached to the contract and 
>> maybe something printable to put it on the walls. 
>> I found something on the group but the subject is since 2008, I want 
>> something more up-to- date. 
>>
>> Thanks,
>> Teodora, Romania 
>>
>> -- 
>> You received this message because you are subscribed to the Google Groups 
>> "Coworking" group.
>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to coworking+...@googlegroups.com .
>> For more options, visit https://groups.google.com/d/optout.
>>
>
>

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[Coworking] after 8 years no more coworking at co.up. It was a bigger success than ever imagined.

[Thilo Utke]

Hi there,

I mostly read silently here. But I like to share this. We decided to shut 
down our coworking offer. In short we realized with the growing team of 
cobot we couldn't give so much attention to our coworkers and the space 
anymore. So we end it while its good as we don't want to do half measures. 

You can read more details in our blog. 
http://co-up.de/2017/09/14/end-of-one-journey.html

I will stay committed to coworking and especially the people that build and 
nurture the communities because I experienced its life changing effects 
first hand.

Coworking 4ever <3

Cheers
Thilo


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[Coworking] Re: Checklist for opening a space

[Thilo Utke]

Looking forward to it. Signed up for it.  Great you keep contributing over 
so many years. Will you share it on the coworking wiki later?

Cheers
Thilo
On Monday, June 12, 2017 at 3:43:27 PM UTC-5, Angel Kwiatkowski wrote:
>
> I'm reviving this thread! I'm so thankful to Eli for putting up this 
> checklist all those years ago. 2011! 
>
> I've recently discovered that most of the coworking resources available 
> for helping you launch don't actually help you launch. They are checklists 
> but there is no meat on the bones. I've just completed the first of 6 
> sections in my new Ultimate Coworking Launch Sequence. I'm so excited to 
> share it with the world. It'll be ready in about 10 weeks. If you are 
> interested, you can get on my list and I'll release a portion of each new 
> section as they are complete. A small part of it will be a checklist but 
> more importantly, it'll give you thought provoking questions to answer, 
> space to process your thoughts and action items that I consider essential 
> to a successful launch. As with all my resources, it'll be about the people 
> first!
> Link to sign up 
> http://coherecommunity.com/launch-checklist-for-a-coworking-space
>
> On Thursday, February 24, 2011 at 12:38:09 PM UTC-7, Eli Malinsky wrote:
>>
>> Hey all, 
>>
>> CSI is on the cusp of opening its next space and our team gathered to 
>> assemble a checklist of 'things to do' based on past experience. We 
>> have a good list but I wonder if there are any existing examples. I'd 
>> be happy to combine them with our own thoughts and circulate a more 
>> comprehensive document (unless someone out there really nailed it). 
>>
>> I'm thinking of steps from business planning and site selection down 
>> to nitty gritty details like lease agreements, cabling/internet 
>> infrastructure, insurance etc. 
>>
>> Let me knowthanks all! 
>>
>> Eli Malinsky 
>> Centre for Social Innovation 
>> Toronto, Canada
>
>

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[Coworking] GCUC Canada Accommodation Sharing

[Thilo Utke]

Hi,

does anybody has plans or is already sharing accommodation with other 
attendees where I can join? I love sharing a place during conferences as it 
is much more fun.

Cheers
Thilo

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Re: [Coworking] Extending wifi range

[Thilo Utke]

Hi, 

I like to share my learnings about setting up WiFi for conferences. Most of 
this also applies to coworking spaces:  

http://thilo.me/post/62067077735/the-conference-wifi-checklist

Cheers
Thilo

--
more time for you coworkers: http://cobot.me


On Sunday, April 12, 2015 at 6:53:24 AM UTC+2, Jacques Paquin wrote:

 We're opening a cowork space that's about 14,000 sq.ft. A little large but 
 that's the way it worked out in the building we have. We're using a 
 combination of UniFi Ap and AC access points and in testing I like them. 
 We'll see what happens when we go live after our grand opening. So far the 
 coworkers in there haven't had any issues. You can run the UniFi access 
 points without a computer controlling them, but to do some things like the 
 captive portal you need Unifi controller software running. Since it was the 
 only thing I needed a pc for I purchased $189 Zotac Pico pc and the 
 controller software runs there. 


 On Friday, April 10, 2015 at 10:52:30 AM UTC-4, Shannon Hicks wrote:

 I misspoke... The base model is 2.4Ghz only... which for internet access 
 is plenty. 

 There's no cloud app to manage it. However, typically those cloud-managed 
 solutions (Like Cisco's Meraki products) you not only have to buy the 
 hardware, but you have to pay yearly fees for the software too. This is buy 
  you're done.

 In theory, you could set up a tiny cloud VPC to run the software... but 
 it would need full-time VPN access into your network (and be publicly 
 secure) for optimal results.

 If this info is useful to you guys, here's my Amazon affiliate link to 
 the product :)

 Ubiquiti Networks UniFi AP Enterprise WiFi System UAP-3 (Pack of 3) 
 http://www.amazon.com/gp/product/B005EORRBW/ref=as_li_tl?ie=UTF8camp=1789creative=390957creativeASIN=B005EORRBWlinkCode=as2tag=thefunmouse-20linkId=7BFJN7FNW4K7Z54B

 Shan

 On Friday, April 10, 2015 at 9:30:33 AM UTC-5, Jerome wrote:

 Does UniFi have a cloud app to manage these AP's or just computer-based 
 app?

 Jerome

 On Apr 10, 2015, at 7:23 AM, Shannon Hicks sh...@iotashan.com wrote:

 What you need are some UniFi access points. They are commercial-grade 
 access points, similar to what a college campus, hospital, or any other 
 facility where they need a single wifi network, but multiple access points 
 to provide blanket coverage.

 The base model, the UniFi AP, goes for like $200 for a three-pack. They 
 are standard 2.4/5ghz Wireless N access points. They come with everything 
 you need except the ethernet cable... It comes with the mounting base 
 plate, brackets for drop ceilings, and the PoE injector. There are faster 
 (WirelessAC), and outdoor-ready models too, that of course cost more. You 
 configure the network (including advanced features like guest networks) via 
 software that runs on a computer.

 Keep in mind that these are ONLY access points. You still need a router.

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Re: [Coworking] pfsense and snort

[Thilo Utke]

Hi,

same experience here, running a pfsense is already complicated enough 
without trying to restrict internet usage. Have seen the strangest kind of 
errors and sunk to many time into managing the box to really see a payoff 
for usage restrictions. And that even in Germany where we have this stupid 
file sharing law that you as the owner of a connection can be sued for 
copyright infringements of your users. I rather trust my coworkers and be 
really loud about it within our community if that trust is misused ;)

Cheers
Thilo

--
coworking: http://co-up.de
more time for you coworkers: https://cobot.me


On Monday, April 13, 2015 at 8:56:35 PM UTC+2, Jacques Paquin wrote:

 My initial impression syncs with your real world experience. We have our 
 open house next Monday night but already have members working here. I 
 turned on blocking for rules for about 10 minutes and problems immediately 
 cropped up with guys working on the websites. So, blocking got turned off. 
 I was just curious as to whether that was normal. Or if there were rulesets 
 that stopped the really egregious abuses that I could enable.

 -jacques

 On Monday, April 13, 2015 at 10:33:45 AM UTC-4, Alex Hillman wrote:

 We run pfsense, and have experimented with snort and a few other network 
 management extensions, but found that it was REALLY hard to manage them 
 effectively with all of the unpredictable ways that our members use the 
 internet. Rulesets end up getting complicated and confusing.

 We want to make it easy for someone to come in, sit down, and get 
 straight to work...without wasting time figuring out why something isn't 
 working on our network. It's been easy to go overkill with network 
 management tools that end up making the network LESS useful instead of 
 more. This frustrates members AND our team members who don't always know 
 how to explain why the internet isn't working the way they need/expect, let 
 alone how to fix the issue.

 If someone has a magical universal ruleset, though...I'd love to check it 
 out ;)

 -Alex 




 --
 *The #1 mistake in community building is doing it by yourself.*
 Join the list: http://coworkingweekly.com
 Listen to the podcast: http://dangerouslyawesome.com/podcast

 On Sun, Apr 12, 2015 at 5:00 PM, Jacques Paquin jpa...@landsman.com 
 wrote:

 I'm running pfsense in our cowork space and am curious how other people 
 have it configured.

 Have you installed snort for ids/ips? If so, what rulesets are you 
 using? Has that caused problems for your coworkers?


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[Coworking] Re: My morbid curiosity with Coworking Space Closings

[Thilo Utke]

Just wanted to share this post here from long time coworking space: 
http://thinkhousecollective.com/farewell-thinkhouse-collective

Cheers
Thilo

--

more time for your members: http://cobot.me


On Wednesday, September 19, 2012 at 4:14:37 AM UTC+2, Alex Hillman wrote:

  I'm sure I'm not the only person on this group who has google alerts set 
 up for the words coworking and, sigh, co-working. 

 Between the number of new space announcements that show up in those 
 alerts, Deskmag's reporting on coworking growth trends, and many amazing 
 success stories that we've all been privy to seeing unfold, there's no 
 doubt in any of our minds that coworking isn't disappearing any time soon.

 But speckled in the success stories are sadder ones. Coworking spaces who 
 struggled and failed. 

 Another one hit my Google Reader tonight, in St Louis. Hence this email 
 and this project being spurred right now. 

 On one hand, the *business of coworking *is susceptible to all of the 
 rules of starting a new business - there's going to be a failure rate. Not 
 every business is meant to be. The rate at which I hear about closings is 
 increasing, but it's hard to tell if it's growing in or out of proportion 
 of openings.

 Between coworking spaces that struggle to keep the lights on and coworking 
 spaces that have closed (for good or bad reasons), there's patterns in 
 closures that I personally find very interesting, far more interesting in 
 new hotness variations on the coworking models.

 The pattern-watcher that I am, I see *some *things, but I need more 
 information to start building a hypothesis that can be proven or disproven.

 I can't do this alone. If you've started and closed a coworking space, 
 been a member of a coworking space that struggled and failed, or are simply 
 a passionate observer who saw an unfortunate closing, please take a few 
 minutes to help fill out this survey:

 https://indyhall.wufoo.com/forms/coworking-space-closings/

 This information is personal and potentially sensitive. I don't expect all 
 of the replies to include names or all of the details. Many people on this 
 list have shared their personal stories before, and we should all be 
 thankful for that. 

 The best solution I could come up with is to choose how anonymous you 
 would like to be. 

 *1) The name and email address fields are optional and will ONLY be used 
 to reconnect with the submitter for more information.*
 *2) The final required question asks for your consent to share the data 
 you enter, beside the optional name/email fields which are anonymous by 
 default. In case you have an alternate preference, you can specify it in 
 other.*

 There's researchers on the list, so if there's other fields that you think 
 I should include (or better ways to collect the same data), I'm all ears.

 *Even if you're not aware of closings you can share about, I need help 
 getting the word out about this project. *I'm hoping for some assistance 
 from Steve King  Team Deskmag since I know this stuff is already on their 
 radar. If there's anyone else already studying this (all of the quiet grad 
 students on this list, I'm looking at you), I'd love to share work 
 reciprocally. 

 My goal is to organize this information and share some hypothesis that we 
 all study together and share back again, overall helping the ecosystem not 
 just learn from successes but also avoid repeating historic failure 
 patterns.

 My hope is to be buried under a mountain of responses and have to recruit 
 some of you to help me dig myself out :)

 Thanks y'all.

 -Alex


 -- 
 /ah
 indyhall.org
 coworking in philadelphia
 build amazing communities: masterclass.indyhall.org



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Re: [Coworking] Re: How I'm using workflows and automation to improve our member onboarding

[Thilo Utke]

Hi all,

somehow the post has perfect timing :) Thanks Alex for sharing your 
learnings with the video. You really have a great way to explain this 
stuff. We also using Slack in our space and recently played around with 
Zapier.  Wow is it a powerful way to automate workflows across different 
tools!

We right now we only use Zapier to 

   - trigger a status report for the team in Slack every end of the week.
   - send outside office hours infos for mails outside the office hours


Of course I like that cobot https://cobot.me can tap in that power to 
make it even more helpful for coworking space :) so I sat down and worked 
out a Zapier integration. Its still in private beta but I love to have 
feedback from cobot users so please try the cobot zaps 
https://zapier.com/developer/invite/16287/3bf1db6f90bce53022c22f2e19a51715/
.

So far cobot spaces have used Zapier integration

   - for scheduling member interviews some time after joing
   - sending sms when members want to join
   - adding members to mailing lists when joining


I really like to see what else we could come up with to get some 
inspiration from each other and more time with peoples by automating the 
boring stuff. :)

Cheers
Thilo 

* Want more time for your coworkers? try http://cobot.me *

On Friday, January 30, 2015 at 6:43:50 PM UTC+1, Jacob Sayles wrote:

 This is what we use Nadine for.  OK so it's another silly name but we now 
 have a cute logo and website 
 http://www.google.com/url?q=http%3A%2F%2Fnadineproject.orgsa=Dsntz=1usg=AFQjCNHj9qLyssXdreWhnny6dIcxwMgWEA!
   
 Since I'm focused on running Office Nomads and not writing the best 
 marketing speak I've struggled with how to describe Nadine.  The user 
 profiles are what people usually simplify it down too but for our team it's 
 the onboarding and workflow that are the real killer app.  A new member 
 comes in and we all get an email sparking a discussion about what their 
 story is.  They come back and we haven't taken their photo yet or they need 
 a new member orientation and another alert goes out until we've completed 
 all the tasks.  Someone hasn't been in for over 3 months and we get 
 notified so we can reach out and make sure everything is OK.  It also 
 handles a few easily automatable tasks like at 5:55PM on your first day it 
 sends out an email asking how everything went and sending a new member 
 survey after two months, and an exit survey a week after memberships end.  

 On a side note we even went so far as to sync up our surveys with the 
 other member spaces of the Seattle Collaborative Space Alliance 
 http://collaborativespaces.org so we have some interesting data across 
 town.  Many different pieces coming together,

 I know Cobot does a lot of this too and I'm sure better then Nadine does.  
 It's been a long time since I've synced up with them about all of this.  
 What about Desk Time, Nexidus, Dove Tale, etc?  I assume they all do it 
 more cleanly and smart since they are actual software companies focusing on 
 coworking software.  

 Jacob

 On Fri, Jan 30, 2015 at 7:44 AM, dangerous...@gmail.com javascript: 
 wrote:

 Great ideas - thanks Glen!


 --
 *The #1 mistake in community building is doing it by yourself.*
  Join the list: http://coworkingweekly.com
 Listen to the podcast: http://listen.coworkingweekly.com
  

 On Fri, Jan 30, 2015 at 10:42 AM, Glen Ferguson 
 gl...@coworkfrederick.com javascript: wrote:

 Hey Alex,

 I've been using Zapier enough to finally move into a paid account. It's 
 hooking together a lot of differnet services. I have it:

- tying together website room reservation forms with Freshbooks for 
invoicing non-members plus Google calendars to make an event entry/send 
 the 
invitation email.
- onboarding our new members: Freshbooks for the recurring 
invoicing/payments, addition to a Mailchimp list, addition to our 
 member's 
Google group. (side note: I'm now using MailChimp automation to drip 
 send 
info/tips to new members over their first 2 weeks so they're not 
 overloaded 
with info the first day. It seems to help remind folks that they're 
 members 
now, so they should come in and work. Changing old habits, you know)
- do the calendar addition when someone signs up for a tour and 
through Twilio I get an SMS alert so I can check on the tour email to 
 see 
if there are any questions I can answer ahead of time.


 I just started exploring using Zapier to send reservation reminders, 
 generally to outsiders that are renting our conference room.

  
 ---
 Glen Ferguson
 Cowork Frederick
 122 E Patrick St
 Frederick, MD 21701-5630
 +1 (301) 732-5165
 www.coworkfrederick.com
 @CoworkFrederick http://twitter.com/CoworkFrederick
  
 On Fri, Jan 30, 2015 at 8:42 AM, dangerous...@gmail.com javascript: 
 wrote:

 Very welcome :)

 Trello's blog is worth scoping out too, they show it being used in all 
 kinds of ways I had never imagined...definitely 

Re: [Coworking] Re: How I'm using workflows and automation to improve our member onboarding

[Thilo Utke]

Hi Jacob,

congrats on having a site and logo for nadine :) Especially like the 
friendly form at the end, hope you don't mind if I copy that. Thanks for 
your continued open source efforts, I bet Nadine works perfect for you and 
could for other spaces too that like to roll their own. So not so shy, Your 
work is great :) If you ever think about adding rest hooks 
(https://github.com/zapier/django-rest-hooks) and integrate with Zapier I 
can help with details in regards to the later.

Cheers
Thilo

* Want more time for your coworkers? try http://cobot.me *

On Friday, January 30, 2015 at 6:43:50 PM UTC+1, Jacob Sayles wrote:

 This is what we use Nadine for.  OK so it's another silly name but we now 
 have a cute logo and website http://nadineproject.org!  Since I'm 
 focused on running Office Nomads and not writing the best marketing speak 
 I've struggled with how to describe Nadine.  The user profiles are what 
 people usually simplify it down too but for our team it's the onboarding 
 and workflow that are the real killer app.  A new member comes in and we 
 all get an email sparking a discussion about what their story is.  They 
 come back and we haven't taken their photo yet or they need a new member 
 orientation and another alert goes out until we've completed all the 
 tasks.  Someone hasn't been in for over 3 months and we get notified so we 
 can reach out and make sure everything is OK.  It also handles a few easily 
 automatable tasks like at 5:55PM on your first day it sends out an email 
 asking how everything went and sending a new member survey after two 
 months, and an exit survey a week after memberships end.  

 On a side note we even went so far as to sync up our surveys with the 
 other member spaces of the Seattle Collaborative Space Alliance 
 http://collaborativespaces.org so we have some interesting data across 
 town.  Many different pieces coming together,

 I know Cobot does a lot of this too and I'm sure better then Nadine does.  
 It's been a long time since I've synced up with them about all of this.  
 What about Desk Time, Nexidus, Dove Tale, etc?  I assume they all do it 
 more cleanly and smart since they are actual software companies focusing on 
 coworking software.  

 Jacob

 On Fri, Jan 30, 2015 at 7:44 AM, dangerous...@gmail.com javascript: 
 wrote:

 Great ideas - thanks Glen!


 --
 *The #1 mistake in community building is doing it by yourself.*
  Join the list: http://coworkingweekly.com
 Listen to the podcast: http://listen.coworkingweekly.com
  

 On Fri, Jan 30, 2015 at 10:42 AM, Glen Ferguson 
 gl...@coworkfrederick.com javascript: wrote:

 Hey Alex,

 I've been using Zapier enough to finally move into a paid account. It's 
 hooking together a lot of differnet services. I have it:

- tying together website room reservation forms with Freshbooks for 
invoicing non-members plus Google calendars to make an event entry/send 
 the 
invitation email.
- onboarding our new members: Freshbooks for the recurring 
invoicing/payments, addition to a Mailchimp list, addition to our 
 member's 
Google group. (side note: I'm now using MailChimp automation to drip 
 send 
info/tips to new members over their first 2 weeks so they're not 
 overloaded 
with info the first day. It seems to help remind folks that they're 
 members 
now, so they should come in and work. Changing old habits, you know)
- do the calendar addition when someone signs up for a tour and 
through Twilio I get an SMS alert so I can check on the tour email to 
 see 
if there are any questions I can answer ahead of time.


 I just started exploring using Zapier to send reservation reminders, 
 generally to outsiders that are renting our conference room.

  
 ---
 Glen Ferguson
 Cowork Frederick
 122 E Patrick St
 Frederick, MD 21701-5630
 +1 (301) 732-5165
 www.coworkfrederick.com
 @CoworkFrederick http://twitter.com/CoworkFrederick
  
 On Fri, Jan 30, 2015 at 8:42 AM, dangerous...@gmail.com javascript: 
 wrote:

 Very welcome :)

 Trello's blog is worth scoping out too, they show it being used in all 
 kinds of ways I had never imagined...definitely part of what inspired this 
 stuff. http://blog.trello.com 


 --
 *The #1 mistake in community building is doing it by yourself.*
  Join the list: http://coworkingweekly.com
 Listen to the podcast: http://listen.coworkingweekly.com
  

  On Fri, Jan 30, 2015 at 8:39 AM, Anne Kirby creativehous...@gmail.com 
 javascript: wrote:

 Great post, thanks! I use Trello all the time for my marketing 
 business but haven't really used it in this way for our coworking space. 
 I'll have to try it :)

 On Friday, January 30, 2015 at 12:33:58 AM UTC-5, Alex Hillman wrote:

  We’ve been working on a lot of workflows and streamlining at Indy 
 Hall recently…and today had a bit of a breakthrough that I wanted to 
 share 
 because I’m already stoked about what it’s going to let us do and hope 

Re: [Coworking] Re: Can we talk about bank fees?

[Thilo Utke]

Hi Jacob.

yes. we use stripe with cobot, ist just so much easier with them to get 
paid and resolve issues like refunds and chargebacks that the extra share 
they take pays of by the time we save so far. 

For co.up we also use adyen because they do direct debit for europe.

We don't integrate with copass yet, why do you ask?

Cheers
Thilo

On Wednesday, December 31, 2014 12:49:25 AM UTC+1, Jacob Sayles wrote:

 Thilo, Barbara, you two run cards using your service, correct?  Do you 
 integrate with Copass?  

 On Fri, Dec 26, 2014 at 3:12 AM, Barbara Sprenger 
 bspr...@thesatelliteinc.com javascript: wrote:

 Hi Jensen,
 We had this same issue at first. (But 10%!!!???) And it also turned out 
 that our bank owned our data! Took over a year to get out from under 
 them. We are now paying about 1.9% TOTAL for bankcard processing, and we're 
 happy to recommend our service to anyone. Take all your costs of credit 
 card processing (discount fee, interchange fee, bankcard fees, etc.) -- 
 don't worry about breaking them apart. Look at the total gross that you 
 processed through the credit card company, the total net into your pocket. 
 Take the difference and divide by the gross. That's the true cost of credit 
 card processing for you and the only important number.

 There are a number of entities involved in this. Don't get suckered into 
 believing that a company that does all of this for you is going to save you 
 money. They all cost more. The entities in a credit card transaction are:
 1) The online gateway. This will typically be Authorize.net or an 
 expensive all-in-one like Stripe. (Authorize charges $10/mo. for this.)
 2) Your credit card processor. This is the entity you may have the most 
 contact with and the one that probably sold you the service. Or the one 
 that gives you no service but charges you a lot anyway. They take a small, 
 but significant, nick off every transaction. This is typically where the 
 variability in your costs comes from.
 3) The processor's bank. Yep, they're there, too. (But their fees may be 
 hidden from you and show up in #2.)
 4) The credit card vault. This holds securely all of your member credit 
 cards. You may use Authorize, which charges another $10/mo. for this. With 
 our management software (DeskWorks), we use Spreedly because they make it 
 easy to draw on the card to go into different accounts, and we don't charge 
 for the vault service (we pay for it).
 5) Don't forget the credit card companies. If someone has a card with 
 points or miles or other benefits, you're paying for it in a higher 
 percentage.
 6) Your bank. They may not take a visible percentage, but they're 
 probably taking the float. Meaning they hold your money for an extra day.

 When you add all of this up, you should be able to be under 2.5% total 
 cost, dropping as you get bigger and have more track record with your 
 processor. And you should have a processor that is always instantly 
 available to you and helpful. Holler if you want the recommendation to the 
 one we're using.

 Barbara



 On Tuesday, December 23, 2014 3:18:54 PM UTC, Jensen Yancey wrote:

 I don't know about everyone else, but since I've opened a coworking 
 office, one of the most mysterious and difficult-to-wrap-my-head-around 
 concepts has been why the hell am I getting charged so much for accepting 
 credit cards and where is it all going.  In our scramble to get open in 
 time, we signed on with First Data, Wells Fargo recommended them so what 
 could go wrong?  This month, we billed $1435 through first data, from that, 
 we were charged a $48.55 bankcard discount fee, a $23.87 Bankcard 
 interchange fee, and a 53.89 Bankcard Fee.  First data is incredibly 
 unhelpful, but I've managed to figure out that the discount fee is just 
 what they charge us, the interchange fee is what the credit card charges 
 us, but what the hell is the Bankcard fee?  Also, most beguilingly of all, 
 It's been slowly going down while our other two fees have been going up.  

 I knew it would be a little pricy, but it seems absolutely insane that 
 we're paying nearly 10% of our revenue out to these companies.  It's going 
 to cost us $500 to break the contract and I'm totally on board with doing 
 it, but is there a much better solution?  

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[Coworking] Re: Can we talk about bank fees?

[Thilo Utke]

Hi all and merry Christmas :)

like everyone else said here, the fees are way to high. Kill the contract. 
I like to share my knowledge from cobot as we deal with a lot of gateways 
and in general its a blood sucking industry that is mostly way behind the 
internet age. 

If you have a low monthly revenue ( 20k) just go with stripe, easy setup, 
no monthly fees, all int. cards included. 

As for Braintree, if you use them, keep in mind that you give your money to 
PayPal, because its the same company. 

For bigger revenue it starts to make sense to have a deal with a payment 
processor like authorize.net because you get lower percentage, around 2,1% 
per transaction but have to pay monthly fixed fees and for certain payment 
types. 

A way to save on fees is to get payed by Automated Clearing House (ACH) 
which uses direct debit and not credit cards. This is very common in europe 
because vendors don't like to pay credit card fees :) 

There is also some room for negotiations with payment processors like Adyen 
or Authorize.net if you are/have a able and patient person to deal with 
very slow and inflexible institutions. Fraud risk in coworking is very low 
because people have to be on site to use the service, which is a strong 
argument to ask for fee reductions.

We really would have loved to offer discounted rates through cobot to all 
spaces that are using us but after months of talking we reached nothing. 
Really happy if somebody else can offer a angle here. 

@Jacob really love to here more about your plans.

Cheers and merry Christmas 

On Tuesday, December 23, 2014 4:18:54 PM UTC+1, Jensen Yancey wrote:

 I don't know about everyone else, but since I've opened a coworking 
 office, one of the most mysterious and difficult-to-wrap-my-head-around 
 concepts has been why the hell am I getting charged so much for accepting 
 credit cards and where is it all going.  In our scramble to get open in 
 time, we signed on with First Data, Wells Fargo recommended them so what 
 could go wrong?  This month, we billed $1435 through first data, from that, 
 we were charged a $48.55 bankcard discount fee, a $23.87 Bankcard 
 interchange fee, and a 53.89 Bankcard Fee.  First data is incredibly 
 unhelpful, but I've managed to figure out that the discount fee is just 
 what they charge us, the interchange fee is what the credit card charges 
 us, but what the hell is the Bankcard fee?  Also, most beguilingly of all, 
 It's been slowly going down while our other two fees have been going up.  

 I knew it would be a little pricy, but it seems absolutely insane that 
 we're paying nearly 10% of our revenue out to these companies.  It's going 
 to cost us $500 to break the contract and I'm totally on board with doing 
 it, but is there a much better solution?  


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[Coworking] Re: Coworking EU ticket available

[Thilo Utke]

no!!!, I hoped we could finally meet in person. 

Cheers
Thilo

On Monday, October 20, 2014 3:27:21 PM UTC+2, Susan Evans wrote:

 Hi all,

 I have one early-bird priced ticket to Coworking EU that unfortunately I 
 cannot use. If you're planning to go but haven't gotten your ticket yet, it 
 is available to you for the early-bird price (€195). 

 Please contact me directly if you're interested!

 Thanks,
 Susan
 __
 Office Nomads 
 officenomads.com  
 206-323-6500(o)
 206-484-5859(m)



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Re: [Coworking] Re: Strategies for showing which members are on-site on a given day?

[Thilo Utke]

Hi Jakob,

yes that's sounds like a lot of load for the stations :)
it's a shot in the dark but maybe you have a to small subnet and the station 
runs out of IP addresses to assign, that's usally the case when you choose a 
subnet mask of 255.255.255.0.

Cheers
Thilo

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[Coworking] Re: Strategies for showing which members are on-site on a given day?

[Thilo Utke]

Hi all, 

as the subject about getting the wifi right was bought up I like to share 
my post about getting the wifi right in high density situations that in 
parts applies to coworking spaces too. 
http://thilo.me/post/62067077735/the-conference-wifi-checklist

TL,DR: Unifi is great, use the 5GHz Band :)

Cheers 
Thilo

co.up coworking / cobot.me


On Monday, February 10, 2014 9:53:31 PM UTC+1, Melissa Mesku wrote:

 Wish I had a more technically helpful answer, but as a coworking member, 
 the most impressive solution I've seen is at the Grind in NYC. Members 
 there use a card to tap themselves in every day, and photo profiles of all 
 checked-in members appear in a private online directory and elegantly on a 
 large screen in the space. I asked whether they could tell me what they 
 use, but no dice. I might have to challenge one of their people to an arm 
 wrestle. 

 Melissa 
 (coworker at New Work City in NYC) 

 On Thursday, January 30, 2014 6:36:15 PM UTC-5, Eli Malinsky wrote:

 Hey all

 Wonder if anyone has novel ways of showing which members are in the space 
 on a given day. Do you use table signs? flags? Pictures? Anything? I'd love 
 to hear any creative ideas.

 We've tried a few things in the past but nothing's really stuck. I'd love 
 to hear your experiences, see pics, etc. 

 thanks!

 Eli Malinsky
 Centre for Social Innovation
 New York // Toronto



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[Coworking] Re: Average Occupancy

[Thilo Utke]

Hi Kelly, 

like every one said before its highly community specific plus all the other 
stuff that Alex mentioned and planning an overbooking by 2x  is a safe 
guess to start if you offer flexible memberships. Here is how we figured 
out the capacity of our space, its very much as Jacob states, we tested our 
limits. Everytime we felt like it gets to crowded we checked on cobot how 
many people were in today, so we got a tangible number. That allowed us to 
anticipate how crowded it will feel on certain days. Our busy days are 
mostly Wednesdays and days around tech conferences in town. That allowed us 
to communicate better to part time members what to expect when coming in at 
certain days. As we track attendance over time we could also see how the 
frequency and intensity of crowded days increased so we knew it was time to 
expand the space. A great way to accommodate busy days from time to time is 
community space that can be uses as overflow capacity like couches and 
lunch tables.

Cheers and welcome to the big coworking family
Thilo   


On Thursday, May 2, 2013 10:48:31 PM UTC+2, Kelly Fitzgerald wrote:

 I'm working on launching a space in Chattanooga, TN and wanted to see if 
 the more experienced people out there could weigh-in on what their average 
 occupancy is?  I realize every model will vary, I'm just trying to get a 
 general idea of what to expect as far as numbers go.  And, if I'm asking 
 the wrong question, maybe you could point me in the right direction as to 
 what I should be thinking about along these lines.

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[Coworking] Re: What Makes a Great Coworking Space?

[Thilo Utke]

Hi Alec,

I can't tell you anything about Openbravo either, but Allan certainly has I 
point that totally agree. I'm running a space in Berlin, called co.up. It 
started as a site project to our software consulting business. Because we 
needed to focus on our people we used our coding skills to write a software 
that took care of the repeating management tasks. The result was cobot.me 
(Thanks Allan for mentioning us). We now share as a service for other 
spaces. You can try it out a month for free. http://cobot.me

Cheers
Thilo

On Sunday, September 2, 2012 6:15:20 AM UTC+2, AG wrote:

 Hi Allan,

 I like the idea but you've not provided any detail and there isn't really 
 any information on your web site to give me as potential coworking space 
 owner, any idea of how the product can be used to run a space.

 Regards,
 Alec

 On Tuesday, August 28, 2012 10:33:07 PM UTC+1, Allan Lees wrote:

 Since the Spring of 2012 Openbravo has been enjoying the fruits of 
 coworking. Our North American headquarters is at RocketSpace in San 
 Francisco and, because of a serendipitous conversation with the good people 
 who run this coworking facility, we’ve been developing a comprehensive 
 business solution for coworking spaces built on our class-leading ERP 
 that’s trusted by more than 6,000 companies worldwide to run their 
 businesses. 

  

 We started by going out into the community and talking to a lot of 
 coworking spaces around the globe to find out what matters, what they’re 
 struggling with, and their views of the future. The result was a strong 
 feature/functionality road map and, just as important, some key insights 
 into what makes a coworking space so much more than just a collection of 
 desks and some free coffee.  

  

 The first thing we learned was that two operational models have evolved 
 over the last few years. The first involves tying together a bunch of 
 off-the-shelf systems, plenty of manual data re-entry, and not a few 
 limitations regarding what kinds of functionality can be supported. The 
 second approach involves home-rolled systems. In both cases, coworking 
 companies are trying to make the back-end business processes as easy as 
 possible so that they can focus on what really matters: making sure the 
 ambience, facilities, and membership are all aligned with what the 
 coworking space is trying to accomplish.

  

 Coworking is more than just providing flexible office space to 
 all-comers. The best coworking companies we’ve encountered are those that 
 have a clear vision of what they want to be. They have definite ideas about 
 the kind of people they want working in the space, they want to encourage 
 cross-fertilizations between members, and they are all passionate about the 
 fact that coworking is a new kind of workspace environment.  Most have a 
 formal or at least informal process to curate potential new members so that 
 the right mix of temperaments, skills, and personalities can be achieved.  
 It’s definitely not as easy as it might seem from the outside, but it’s 
 what makes the key difference between coworking and just shared office 
 space. And we love it.

  

 Our personal vision for coworking business systems is a single integrated 
 rock-solid platform that supports all core business functions and a wide 
 range of social features that can be easily adapted to each coworking 
 space’s individual needs. Ten coworking spaces may each run Openbravo but 
 each coworking space will have its own unique look and feel and seem quite 
 different to its members. The key thing is that because we automate 95% of 
 all business processes, coworking companies can spend less to do more and 
 free up time to spend with members instead of manually re-entering data 
 across systems, dealing with accounting glitches, and sorting out billing 
 errors. As we say at Openbravo, “real time data permits real time 
 operations.” 

  

 Openbravo is quite a young company, just 7 years old. But I’m an old tech 
 veteran so I’ve seen multiple technology cycles. At Sybase in the very 
 early 1990s I saw how some people insisted on building their own relational 
 databases – not for them an off-the-shelf solution from Ingres, Oracle, 
 Informix or Sybase. Of course, only two or three years later, the 
 home-grown solutions were dead-ends and everyone migrated expensively to 
 one of the standard RDBMS. Then we saw the rise of the message bus and once 
 again, some companies elected to build their own “to get exactly what we 
 need.” Suffice it to say that two or three years later these companies 
 ended up migrating to off-the-shelf software. Lately we’ve seen “social 
 portals” and yet again some companies walked voluntarily into dead-end 
 internal developments – and are now predictably migrating to Yammer.  There 
 are coworking companies out there who are developing their own core 
 business systems when they should be focusing on interacting with their 
 members. 

  

 But, as 

[Coworking] Re: Is anyone familiar with or has used Cobot?

[Thilo Utke]

Hi Jordan,

I just want to say thank you for your feedback. Its important to know what 
bothers you most because if you know a software inside out with all their 
strength and weakness it's hard to tell which part is most important to improve 
and which not. Thanks and Have a great weekend.

Thilo

Cobot.me

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[Coworking] Merry Christmas and Happy Holidays

[Thilo Utke]

Hi,

I like to wish you all a merry Christmas time with your family and friends 
and a great start for 2012. I'm so excited to see what we will archive next 
year.
I'm happy to be part of the coworking family who gave me inspiration and a 
feeling of home wherever I was. Thanks!

Thilo

co-up.de - coworking
cobot.me - coworking management

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[Coworking] Re: Tracking member usage

[Thilo Utke]

Hi Kelly,

we use the wifi attendance tracking of cobot. Full disclosur, we have 
written the software to mangage our space initially before offering it to 
others.  We feel that wifi tracking is the best solution for us as it 
doesn't require a electronic door lock or other expensive equipment and is 
apart from the first login invisible for the coworkers. For us the tracking 
of attendance plus the booking of meeting rooms and equipment helps us to 
know what is going on in our space, to enforce certain plans is only 
secondary. As John said, if people don't use the Network where the 
attendance tracking is setup for they can evade the system. So it comes all 
down to trust and fairness as John said. 

There are other ways though that have their advantage, e.g. if you invest in 
a key card system you have much more control over who is entering the 
physical space, a intern that does the tracking manually is way smarter than 
any system while signing in to a guest book has a connecting physical 
experience.

Just my two cents
Thilo


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[Coworking] Re: Property Managment Software?

[Thilo Utke]

Hi Peta,

welcome to the coworking world, happy to see a new spaces. Your website 
looks lovely  :) 

We at co.up use cobot.me, a web based coworking space management software. 
We first wrote it for ourself first and than starts to offer it as a service 
to other spaces. It basically does invoicing, membership agreements, booking 
of meeting rooms or other resources plus a lot of other optional stuff. It's 
used successfully by other spaces on the list , but as coworking spaces are 
very uinque it doesn't fit everybody, so you can test it 30 days for free 
and get free support from us to get started. 

Cheers and good luck with your mission.
Thilo

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[Coworking] Re: Property Managment Software?

[Thilo Utke]

Ups, just saw that John already told you about cobot.me. 

Sorry for double posting. 

Cheers
Thilo

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[Coworking] Re: Promoting via FourSquare

[Thilo Utke]

Hi, 

although 40% of our coworkers are using four4sq currently I don't think it 
has any marketing effect. Its basically a game for us, we are competing 
about the lunch places and other locations in the neighborhood. I have the 
feeling this trend won't last. A better solution might be facebook to add 
your place because you can interact in more ways with people who checking in 
via facebook.

Just my 2 cents

Cheers Thilo
-- 
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coworking management: http://cobot.me
development: http://upstre.am

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[Coworking] Re: Coworking Day 2011

[Thilo Utke]

Hi Cadu,

you are right, thanks for the reminder. We will think of something and post 
it on the list then. 

Cheers
Thilo

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coworking: http://co-up.de
coworking management: http://cobot.me

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