Re: Ticketing system
On Sat, 24 Jan 2009, Umarzuki Mochlis wrote: Recommend me a nice, easy to use free and open source software for support ticketing system on linux adn please tell me why do you like it :) We use gnats and gnatsweb at my work. It is easy to administer, which was a prime consideration in its selection, but also does the basic ticket/problem report tracking function. -- To UNSUBSCRIBE, email to debian-user-requ...@lists.debian.org with a subject of unsubscribe. Trouble? Contact listmas...@lists.debian.org
Re: Ticketing system
On Sat, Jan 24, 2009 at 11:30:45AM +0800, Umarzuki Mochlis wrote: Recommend me a nice, easy to use free and open source software for support ticketing system on linux adn please tell me why do you like it :) Plenty. They are also called bug tracking system. There are a number of those in Debian. -- Tzafrir Cohen | tzaf...@jabber.org | VIM is http://tzafrir.org.il || a Mutt's tzaf...@cohens.org.il || best ICQ# 16849754 || friend -- To UNSUBSCRIBE, email to debian-user-requ...@lists.debian.org with a subject of unsubscribe. Trouble? Contact listmas...@lists.debian.org
Re: Ticketing system [OT]
2009/1/24 Allan Wind allan_w...@lifeintegrity.com On 2009-01-24T11:30:45, Umarzuki Mochlis wrote: Recommend me a nice, easy to use free and open source software for support ticketing system on linux adn please tell me why do you like it :) We use Request Tracker 3.6 at work. It has a functional web interface, nice search capabilities, a couple of canned reports that I use, and can be extended via scripts as needed: Does anyone uses an ticket tracker like Trac? And what about integration with web CMS and git? Does anyone has experience with that? http://bestpractical.com/rt/ The relevant packages in Debian are: rt3.6-apache2 (or rt3.6-apache) rt3.6-clients /Allan -- Allan Wind Life Integrity, LLC http://lifeintegrity.com -- To UNSUBSCRIBE, email to debian-amd64-requ...@lists.debian.org with a subject of unsubscribe. Trouble? Contact listmas...@lists.debian.org
Re: Ticketing system
On Sat, Jan 24, 2009 at 4:30 AM, Umarzuki Mochlis umarz...@gmail.com wrote: Recommend me a nice, easy to use free and open source software for support ticketing system on linux adn please tell me why do you like it :) otrs is good for tickets, it has hierarquical queues/tickets. If you want tickets for dev, take a look on redmine. -- To UNSUBSCRIBE, email to debian-user-requ...@lists.debian.org with a subject of unsubscribe. Trouble? Contact listmas...@lists.debian.org
Re: Ticketing system [OT]
On Sat, Jan 24, 2009 at 08:17:26AM -0200, Ivan Marin wrote: 2009/1/24 Allan Wind allan_w...@lifeintegrity.com On 2009-01-24T11:30:45, Umarzuki Mochlis wrote: Recommend me a nice, easy to use free and open source software for support ticketing system on linux adn please tell me why do you like it :) We use Request Tracker 3.6 at work. It has a functional web interface, nice search capabilities, a couple of canned reports that I use, and can be extended via scripts as needed: Does anyone uses an ticket tracker like Trac? And what about integration with web CMS and git? Does anyone has experience with that? We use trac. It has very good integration with SVN (which is what we use it with). It should also integration for other version control systems, but I never got to try that. Hoowever the bug tracker component of trac is rather limited if you consider it as a generic bug tracker. I would not recommend it as such. -- Tzafrir Cohen | tzaf...@jabber.org | VIM is http://tzafrir.org.il || a Mutt's tzaf...@cohens.org.il || best ICQ# 16849754 || friend -- To UNSUBSCRIBE, email to debian-user-requ...@lists.debian.org with a subject of unsubscribe. Trouble? Contact listmas...@lists.debian.org
Re: Ticketing system
On Sat, 24 Jan 2009 11:30:45 +0800, Umarzuki Mochlis in gmane.linux.debian.user wrote: --000e0cd32d0688f31d0461322141 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Recommend me a nice, easy to use free and open source software for support ticketing system on linux adn please tell me why do you like it :) Sounds like a homework question -- Call me crazy but ... -- Regards, S. Fishpaste -- To UNSUBSCRIBE, email to debian-user-requ...@lists.debian.org with a subject of unsubscribe. Trouble? Contact listmas...@lists.debian.org
Re: Ticketing system
2009/1/24 S. Fishpaste s...@deer-in-the-headlights.ca.invalid On Sat, 24 Jan 2009 11:30:45 +0800, Umarzuki Mochlis in gmane.linux.debian.user wrote: --000e0cd32d0688f31d0461322141 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Recommend me a nice, easy to use free and open source software for support ticketing system on linux adn please tell me why do you like it :) Sounds like a homework question -- Call me crazy but ... haha...I'm not a college boy anymore. If that's what you mean. A friends asked me about it but I never tried any. -- Regards, S. Fishpaste -- To UNSUBSCRIBE, email to debian-user-requ...@lists.debian.org with a subject of unsubscribe. Trouble? Contact listmas...@lists.debian.org -- Regards, Umarzuki Mochlis http://gameornot.net
Re: Ticketing system
On 01/23/2009 09:30 PM, Umarzuki Mochlis wrote: Recommend me a nice, easy to use free and open source software for support ticketing system on linux adn please tell me why do you like it :) What kind of tickets? Speeding tickets? -- Ron Johnson, Jr. Jefferson LA USA I am not surprised, for we live long and are celebrated poopers. -- To UNSUBSCRIBE, email to debian-user-requ...@lists.debian.org with a subject of unsubscribe. Trouble? Contact listmas...@lists.debian.org
Re: Ticketing system
On 2009-01-24T11:30:45, Umarzuki Mochlis wrote: Recommend me a nice, easy to use free and open source software for support ticketing system on linux adn please tell me why do you like it :) We use Request Tracker 3.6 at work. It has a functional web interface, nice search capabilities, a couple of canned reports that I use, and can be extended via scripts as needed: http://bestpractical.com/rt/ The relevant packages in Debian are: rt3.6-apache2 (or rt3.6-apache) rt3.6-clients /Allan -- Allan Wind Life Integrity, LLC http://lifeintegrity.com -- To UNSUBSCRIBE, email to debian-user-requ...@lists.debian.org with a subject of unsubscribe. Trouble? Contact listmas...@lists.debian.org
