Re: [Declude.Virus] Upgrade issues

2004-12-22 Thread Greg Hedgepath
The use of MAC address will break my network config.
Looks like Ill have to find a new MAIL/VIRUS solution if you cannot find 
a way around the use of MAC address.

Greg Hedgepath
William Stillwell wrote:
- Original Message - From: R. Scott Perry [EMAIL PROTECTED]
To: Declude.Virus@declude.com
Sent: Tuesday, December 21, 2004 4:22 PM
Subject: Re: [Declude.Virus] Upgrade issues


1- Please do not base keys on mac adresses. IP maybe, but not mac

I believe the decision was made to use the MAC address based on the 
fact that some people might be running copies of IMail on separate 
servers behind a single IP.

And what happens if you have 4 nics, and 32 IP address  on the same 
machine, of
which they use Private IP's that are nat'd via separate firewalls?

Best solution would be to use a Machine ID, and license file.
What if a Single Nic server were to loose there nic @ 12AM Friday, So, 
No mail
tell Monday?


Here is what i get
The mail does not get delivered
and Nothing in declude virus log is being added after the upgrade

If you use LOGLEVEL DEBUG, does it record anything in the log file?
   -Scott
---
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Declude Virus: Ultra reliable virus detection and the leader in 
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Find out what you've been missing: Ask for a free 30-day evaluation.


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RE: [Declude.Virus] Upgrade issues

2004-12-22 Thread Andy Schmidt
Well - I think what is needed is DISCLOSURE.

Scott has said, there is some failsafe in place. This could be a
reasonable grace period of 60 days (or something to that effect), so that a
MAC mismatch will give everyone ample time to reactivate after they return
from their vacation (after one of their colleagues had to swap a NIC but
didn't know about the Declude implications). 

I'm saying 60 days, because in Europe, 6 weeks vacation is not at all out of
the realm of possibility.

Let's first listen what they have to say.

Barry/Scott: Having said all that, I'm not at all pleased that:

A) major technical/setup changes to the availability/installability are made
without proper warning (even in a public beta)!

B) users have to accidentally trip over these issues before you fess up 
(I don't care for this underhanded approach - I'm sure you have some
non-compliant users, but that's no reason to treat your paying customers
like criminals!)

C) after disclosure is requested, it's been two days without you offering
more than overly generic answers.

So - I share the frustration voiced on this board, but I'm not ready to draw
conclusions just because we are intentionally kept in the dark.

Best Regards
Andy Schmidt

Phone:  +1 201 934-3414 x20 (Business)
Fax:+1 201 934-9206 



-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Greg Hedgepath
Sent: Wednesday, December 22, 2004 09:06 AM
To: Declude.Virus@declude.com
Subject: Re: [Declude.Virus] Upgrade issues


The use of MAC address will break my network config.
Looks like Ill have to find a new MAIL/VIRUS solution if you cannot find 
a way around the use of MAC address.

Greg Hedgepath

William Stillwell wrote:


 - Original Message - From: R. Scott Perry 
 [EMAIL PROTECTED]
 To: Declude.Virus@declude.com
 Sent: Tuesday, December 21, 2004 4:22 PM
 Subject: Re: [Declude.Virus] Upgrade issues



 1- Please do not base keys on mac adresses. IP maybe, but not mac


 I believe the decision was made to use the MAC address based on the
 fact that some people might be running copies of IMail on separate 
 servers behind a single IP.


 And what happens if you have 4 nics, and 32 IP address  on the same
 machine, of
 which they use Private IP's that are nat'd via separate firewalls?

 Best solution would be to use a Machine ID, and license file.

 What if a Single Nic server were to loose there nic @ 12AM Friday, So,
 No mail
 tell Monday?



 Here is what i get
 The mail does not get delivered
 and Nothing in declude virus log is being added after the upgrade


 If you use LOGLEVEL DEBUG, does it record anything in the log file?

-Scott
 ---
 Declude JunkMail: The advanced anti-spam solution for IMail
 mailservers since 2000.
 Declude Virus: Ultra reliable virus detection and the leader in 
 mailserver vulnerability detection.
 Find out what you've been missing: Ask for a free 30-day evaluation.


 
 This outgoing message is guaranteed to be authentic by Message Level
 users.
 Guarantee the authenticity of your email @ http://www.messagelevel.com.
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RE: [Declude.Virus] Upgrade issues

2004-12-22 Thread Jonathan
Perhaps now would be a good time for Barry to comment on this thread.
Jonathan
At 08:56 AM 12/22/2004, you wrote:
A) major technical/setup changes to the availability/installability are made
without proper warning (even in a public beta)!
Actually, the IMail version should work exactly as before, without any 
availability/installability issues.  The software should run fine with the 
existing activation codes.

The SmarterMail version does require the new activation system, but as a 
new product, that's just how it works.

B) users have to accidentally trip over these issues before you fess up
(I don't care for this underhanded approach - I'm sure you have some
non-compliant users, but that's no reason to treat your paying customers
like criminals!)
I personally prefer the old system.
C) after disclosure is requested, it's been two days without you offering
more than overly generic answers.
Unfortunately, I am not able to provide more detailed answers.  If Barry 
feels it is appropriate, he may shed some more light on the situation.

   -Scott
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RE: [Declude.Virus] Upgrade issues

2004-12-22 Thread R. Scott Perry

Well - it is my understanding that there is now an automated Setup again
and people have either been reporting (or possibly only speculating?) that
it might fiddle with my carefully laid out configuration files and or
message templates.
Yes.  That was due to a bug in the install program.
It was my understanding that these were Imail users - and it certainly would
create both an availability and installability issue if my configuration was
rendered useless after running Setup!
Correct, but this is unrelated to the MAC issue.
   -Scott
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Re: [Declude.Virus] Upgrade issues

2004-12-22 Thread Greg Hedgepath
I first wrote:
The use of MAC address will break my network config.
Scott Perry wrote :
Do you mean that you have a MAC address that changes constantly?  Could 
you please explain how that works?

My reply;
Let me preface with my initial post was somewhat lame and at best too brief.
As you read this please keep in mind that this is a NOT YET deployed 
scenerio.
However all supporting hardware and software have already been purchased.

We will be installing IMAIL and after today SmarterMail on sw-soft.com 
VPS servers.
I have the machines set up now with 5 dual nics @ 10 ports per VPS 
hardware allocation.
1 independant NIC Port on each VPS deployed.
10(max) VPS per dual xeon3.2 w/ win 2003 server  8gigs ram.
Now even under this scenerio the machine name would still report the 
base installs host name
over all VPS deployed.  Declude would still work under this scenerio.

This Mac Address thing is going to get real interesting on
these servers from what I can see in a VPS Scenerio.
Does declude or anyone else have any input about VPS and
multiple NICs/MACs on each VPS Hardware deployment?
Of course VPS on windows is fairly new so I do not expect much input but 
I think
declude may want to find out what limitations will be meet in the VPS 
market,
and how this lic issue needs will be addressed.

For more about the VPS software  for windows see;
http://www.sw-soft.com/en/virtuozzo/enterprise/windows/
Just looking for more input on this.
With virtuoso we can move actual complete OSs with complete config
from one VPS on the same server or to a completly different hardeware 
deployment.

All that being said the the 60 day grace period sounds like it would 
work fine.
And any admin that lets things slide longer than that has no business 
with a network.

Greg Hedgepath
R. Scott Perry wrote:

The use of MAC address will break my network config.

Do you mean that you have a MAC address that changes constantly?  
Could you please explain how that works?

   -Scott
---
Declude JunkMail: The advanced anti-spam solution for IMail 
mailservers since 2000.
Declude Virus: Ultra reliable virus detection and the leader in 
mailserver vulnerability detection.
Find out what you've been missing: Ask for a free 30-day evaluation.


This outgoing message is guaranteed to be authentic by Message Level 
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Re: [Declude.Virus] Upgrade issues

2004-12-22 Thread Doug Anderson
First, can you bind a VPS session to a specific nic considering that you
have 5 dual nics?
Secondly, can you assign a different mac in each VPS session.

If I remember correctly from my work with VPC, the Mac is the same for each
instance even though there are multiple instances. You use either NAT'ing or
a Virtual Switch to control network flow to each of the VPS sessions.

I think VMware does the same also, in that the mac's are all the same.

My point, without further understanding of VPS and it's supporting software,
would the mac licensing really be an issue because all the instances have
the same mac?



- Original Message - 
From: Greg Hedgepath [EMAIL PROTECTED]
To: Declude.Virus@declude.com
Sent: Wednesday, December 22, 2004 9:12 PM
Subject: Re: [Declude.Virus] Upgrade issues


 I first wrote:
 The use of MAC address will break my network config.

 Scott Perry wrote :
 Do you mean that you have a MAC address that changes constantly?  Could
 you please explain how that works?

 My reply;
 Let me preface with my initial post was somewhat lame and at best too
brief.

 As you read this please keep in mind that this is a NOT YET deployed
 scenerio.
 However all supporting hardware and software have already been purchased.

 We will be installing IMAIL and after today SmarterMail on sw-soft.com
 VPS servers.
 I have the machines set up now with 5 dual nics @ 10 ports per VPS
 hardware allocation.
 1 independant NIC Port on each VPS deployed.
 10(max) VPS per dual xeon3.2 w/ win 2003 server  8gigs ram.
 Now even under this scenerio the machine name would still report the
 base installs host name
 over all VPS deployed.  Declude would still work under this scenerio.

 This Mac Address thing is going to get real interesting on
 these servers from what I can see in a VPS Scenerio.

 Does declude or anyone else have any input about VPS and
 multiple NICs/MACs on each VPS Hardware deployment?
 Of course VPS on windows is fairly new so I do not expect much input but
 I think
 declude may want to find out what limitations will be meet in the VPS
 market,
 and how this lic issue needs will be addressed.

 For more about the VPS software  for windows see;
 http://www.sw-soft.com/en/virtuozzo/enterprise/windows/

 Just looking for more input on this.
 With virtuoso we can move actual complete OSs with complete config
 from one VPS on the same server or to a completly different hardeware
 deployment.

 All that being said the the 60 day grace period sounds like it would
 work fine.
 And any admin that lets things slide longer than that has no business
 with a network.

 Greg Hedgepath

 R. Scott Perry wrote:

 
  The use of MAC address will break my network config.
 
 
  Do you mean that you have a MAC address that changes constantly?
  Could you please explain how that works?
 
 -Scott
  ---
  Declude JunkMail: The advanced anti-spam solution for IMail
  mailservers since 2000.
  Declude Virus: Ultra reliable virus detection and the leader in
  mailserver vulnerability detection.
  Find out what you've been missing: Ask for a free 30-day evaluation.
 
 
  
  This outgoing message is guaranteed to be authentic by Message Level
  users.
  Guarantee the authenticity of your email @ http://www.messagelevel.com.
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  (http://www.declude.com)]
 
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Re: [Declude.Virus] Upgrade issues [was: DO NOT UPGRADE]

2004-12-21 Thread R. Scott Perry

Just upgraded to 2.0B, and declude stoped working
When running -diag I am getting a strange line:
Declude v2.0b key request on  MAC 000E7F2E754C.
What is this key request ?
For the next release, we are looking at having activation codes handled 
automatically.

Why is declude not working ?
I cannot say; this is an issue that should be handled via support.  The 
IMail version of Declude should work fine with your current activation code.

   -Scott
---
Declude JunkMail: The advanced anti-spam solution for IMail mailservers 
since 2000.
Declude Virus: Ultra reliable virus detection and the leader in mailserver 
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Find out what you've been missing: Ask for a free 30-day evaluation.


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RE: [Declude.Virus] Upgrade issues [was: DO NOT UPGRADE]

2004-12-21 Thread Jeff Lancton
I had the same problem with 2.0b not working.  E-mails kept piling up in the
spool.  Cycled queue manager, emails went through, unchecked by Declude.

Copied the 1.81 .exe, cycled the queue and smtp services, all back to
normal.

-Jeff



-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of R. Scott Perry
Sent: Tuesday, December 21, 2004 3:03 PM
To: Declude.Virus@declude.com
Subject: Re: [Declude.Virus] Upgrade issues [was: DO NOT UPGRADE]



Just upgraded to 2.0B, and declude stoped working

When running -diag I am getting a strange line:

Declude v2.0b key request on  MAC 000E7F2E754C.

What is this key request ?

For the next release, we are looking at having activation codes handled
automatically.

Why is declude not working ?

I cannot say; this is an issue that should be handled via support.  The
IMail version of Declude should work fine with your current activation code.

-Scott
---
Declude JunkMail: The advanced anti-spam solution for IMail mailservers
since 2000.
Declude Virus: Ultra reliable virus detection and the leader in mailserver
vulnerability detection.
Find out what you've been missing: Ask for a free 30-day evaluation.



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RE: [Declude.Virus] Upgrade issues [was: DO NOT UPGRADE]

2004-12-21 Thread R. Scott Perry

I had the same problem with 2.0b not working.  E-mails kept piling up in the
spool.  Cycled queue manager, emails went through, unchecked by Declude.
We are aware of an issue with 2.0b where this could happen; we are awaiting 
more information to resolve the problem.

   -Scott
---
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Declude Virus: Ultra reliable virus detection and the leader in mailserver 
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Find out what you've been missing: Ask for a free 30-day evaluation.


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Re: [Declude.Virus] Upgrade issues

2004-12-21 Thread Darin Cox
I would need a better understanding of exactly what that means before I
would be comfortable with it.

Darin.


- Original Message - 
From: R. Scott Perry [EMAIL PROTECTED]
To: Declude.Virus@declude.com
Sent: Tuesday, December 21, 2004 7:16 PM
Subject: RE: [Declude.Virus] Upgrade issues



 The built-in failsafes are designed to ensure that you won't need to
wait
until the next business day to get a new license key.
What exactly does this mean?  How long will you wait and does Deculde run
without the key?

I don't know the exact details, but in any case they are likely to change
before the next release.

-Scott
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RE: [Declude.Virus] Upgrade issues

2004-12-21 Thread decvirus
Microsoft has invested a tremendous amount of effort and logistics to make 
their product activation workable including automated 24 x 7 IVR service for 
activations and 24 x 7 call center that gives the user the benefit of the doubt 
the first time they re-activate.

Of course, all of this is aimed at the hobbiest/consumer and var-in-the-box 
pirates.

Corporate clients, AND ALL SERVICE PROVIDERS using volume licensing or SPLA 
(you do have an SPLA, right?) are spared all this hassle with volume licensed 
media that does not need activation at all.

Learn the right things from ipswitch not the wrong things! - Make it hard on 
your existing customers and they will decide it is worth it to switch to a 
different product instead of being treated poorly

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jonathan
Sent: Tuesday, December 21, 2004 4:11 PM
To: Declude.Virus@declude.com
Subject: Re: [Declude.Virus] Upgrade issues 

So is this why the new versions have an actual installer?

Off-topic, but I think Microsoft did the world a great disservice by 
introducing hardware-tied activation as an accepted practice.

Sidenote, how exactly do these magical failsafes work? Can we expect 1-2 
days before it nags us to re-activate, or .. ? Like many others, I'd rather 
not learn all of this at 3am during a maintenance window. :)


Jonathan

At 05:47 PM 12/21/2004, you wrote:

Am I hearing correctly that, beginning with 2.0, licensing is tied to the
MAC address?

Correct.

If so, what about those of us who load balance the traffic to the server
across multiple NICs?  This is a must to avoid downtime due to failure of a
NIC (it's saved our bacon a couple of times).

Also, if a NIC is replaced, or we migrate to a different server, what is the
process the get a new license key...and is that available 24/7/365?

We absolutely need to be able to handle these situations immediately without
waiting until the next business day to get a new license key.

The built-in failsafes are designed to ensure that you won't need to wait 
until the next business day to get a new license key.

-Scott
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