[Bug 1855938] Re: Screen freezes and only mouse moves
Thanks but crashes in Chromium should ideally be dealt with as separate bugs. This is a Gnome Shell bug. Please reproduce the freeze again, then reboot and immediately run: journalctl -b-1 > prevboot.txt and attach the file 'prevboot.txt' here. ** Tags added: nvidia ** Summary changed: - Screen freezes and only mouse moves + [nvidia] Screen freezes and only mouse moves -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1855938 Title: [nvidia] Screen freezes and only mouse moves To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1855938/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1855938] Re: Screen freezes and only mouse moves
Experiencing the same maybe once every two weeks for about two years now. When tabbing in or out of Chromium, the GUI freezes. The mouse cursor moves, but clicking does apparently nothing. The keyboard works: space bar to pause/resume music if a player was focused, as well as switching to a virtual terminal. I can log in there and kill X / restart gdm3, but the GUI session is lost. $ cat /etc/issue Ubuntu 18.04.3 LTS $ prime-select query intel Here's a heavily snipped journal (removed media key/spacenavd/network mount warnings and excess repeats) from around the crash: [SNIP] Jan 23 16:13:08 talas kernel: traps: compiz[17816] trap divide error ip:7fd0af9c4046 sp:7ffe928d2d20 error:0 in libstaticswitcher.so[7fd0af9b6000+1f000] [SNIP] Jan 23 16:13:35 talas /usr/lib/gdm3/gdm-x-session[2684]: (II) systemd-logind: got pause for 13:86 [SNIP] Jan 23 16:13:36 talas /usr/lib/gdm3/gdm-x-session[1662]: (II) systemd-logind: got resume for 13:74 Jan 23 16:13:36 talas /usr/lib/gdm3/gdm-x-session[1662]: (II) systemd-logind: got resume for 226:0 Jan 23 16:13:36 talas /usr/lib/gdm3/gdm-x-session[1662]: (II) AIGLX: Resuming AIGLX clients after VT switch Jan 23 16:13:36 talas /usr/lib/gdm3/gdm-x-session[1662]: (II) intel(0): switch to mode 2560x1440@60.0 on eDP1 using pipe 0, position (0, 0), rotation normal, reflection none Jan 23 16:13:36 talas kernel: drm: not enough stolen space for compressed buffer (need 36864000 more bytes), disabling. Hint: you may be able to increase stolen memory size in the BIOS to avoid this. [SNIP] Jan 23 16:13:36 talas gnome-shell[1737]: g_array_unref: assertion 'array' failed Jan 23 16:13:36 talas gnome-shell[1737]: g_array_unref: assertion 'array' failed Jan 23 16:13:36 talas gnome-shell[1737]: g_array_unref: assertion 'array' failed Jan 23 16:13:37 talas gnome-shell[1737]: Screen lock is locked down, not locking [SNIP] Jan 23 16:13:52 talas /usr/lib/gdm3/gdm-x-session[1662]: (II) AIGLX: Suspending AIGLX clients for VT switch Jan 23 16:13:52 talas /usr/lib/gdm3/gdm-x-session[1662]: (II) systemd-logind: got pause for 13:68 [SNIP] Jan 23 16:13:53 talas /usr/lib/gdm3/gdm-x-session[2684]: (II) systemd-logind: got resume for 13:65 Jan 23 16:13:53 talas /usr/lib/gdm3/gdm-x-session[2684]: (II) systemd-logind: got resume for 226:0 Jan 23 16:13:53 talas /usr/lib/gdm3/gdm-x-session[2684]: (II) AIGLX: Resuming AIGLX clients after VT switch Jan 23 16:13:53 talas /usr/lib/gdm3/gdm-x-session[2684]: (II) intel(0): switch to mode 1920x1200@60.0 on DP3-1 using pipe 0, position (1200, 0), rotation left, reflection none Jan 23 16:13:54 talas kernel: [drm] Reducing the compressed framebuffer size. This may lead to less power savings than a non-reduced-size. Try to increase stolen memory size if available in BIOS. Jan 23 16:13:54 talas kernel: [drm:intel_cpu_fifo_underrun_irq_handler [i915]] *ERROR* CPU pipe A FIFO underrun Jan 23 16:13:54 talas /usr/lib/gdm3/gdm-x-session[2684]: (II) intel(0): switch to mode 1920x1200@60.0 on DP3-2 using pipe 1, position (0, 0), rotation left, reflection none Jan 23 16:13:54 talas kernel: GpuWatchdog[22352]: segfault at 0 ip 5586b96ff28d sp 7f16fce386f0 error 6 in chromium-browser[5586b47ca000+8e97000] [SNIP] -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1855938 Title: Screen freezes and only mouse moves To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1855938/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1855938] Re: Screen freezes and only mouse moves
This happened again without google-chrome in the picture. Opened another bug via cli: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1856092 -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1855938 Title: Screen freezes and only mouse moves To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1855938/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1855938] Re: Screen freezes and only mouse moves
Ok. This happened again today. Again, it's google chrome. I am attaching the crash dump just for reference. I will uninstall chrome and see if this happens with other programs. I will send a bug report to chrome. ** Attachment added: "_opt_google_chrome_chrome.1000.crash_dec_11" https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1855938/+attachment/5311809/+files/_opt_google_chrome_chrome.1000.crash_dec_11 -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1855938 Title: Screen freezes and only mouse moves To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1855938/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1855938] Re: Screen freezes and only mouse moves
The whole shell and this happened before when I am working with other software. The mouse moves but nothing in the screen responds to mouse or keyboard input. I logged into the system from another laptop via shell and was able to generate the bug report. I followed comment #3 and it said the chrome crashes cannot be sent out to ubuntu. I will enable on-demand or intel(performance mode) and see if I can reproduce the issue. Thanks. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1855938 Title: Screen freezes and only mouse moves To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1855938/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1855938] Re: Screen freezes and only mouse moves
When you say the screen freezes, are you referring to the whole shell or just the web browser? P.S. We are unable to handle Chrome crashes here because Chrome is not part of Ubuntu. See also comment #3. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1855938 Title: Screen freezes and only mouse moves To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1855938/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1855938] Re: Screen freezes and only mouse moves
Hi Daniel, The crash file I see is named "_opt_google_chrome_chrome.1000.crash". This makes sense because I remember the crash happened when I was browsing on chrome. However, when I do `ubuntu-bug /var/crash/_opt_google_chrome_chrome.1000.crash`, a google-chrome dialog opens asking me to report it to google-chrome developers. I am not sure how to force it so as to report the crash here. I will attach the crash file here. I might manually create a bug if needed in here with the crash file. ** Attachment added: "Google Chrome (GPU) Crash" https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1855938/+attachment/5311599/+files/_opt_google_chrome_chrome.1000.crash -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1855938 Title: Screen freezes and only mouse moves To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1855938/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1855938] Re: Screen freezes and only mouse moves
Your kernel log is showing a crash in the Nvidia kernel driver which may or may not be related: [27603.845573] gpu_i2c_master_xfer+0xf5/0x23b [i2c_nvidia_gpu] Also, if the mouse moves then that means Xorg is still working. It's only Gnome Shell that has stopped responding. Please start by following these instructions: 1. Look in /var/crash for crash files and if found run: ubuntu-bug YOURFILE.crash Then tell us the ID of the newly-created bug. 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us. 3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1. Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself. ** Package changed: xorg (Ubuntu) => gnome-shell (Ubuntu) ** Changed in: gnome-shell (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1855938 Title: Screen freezes and only mouse moves To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1855938/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
