[Bug 1947194] Re: When using Wayland in 21.04, the display often never wakes up after lock

2021-12-18 Thread Launchpad Bug Tracker
[Expired for mutter (Ubuntu) because there has been no activity for 60
days.]

** Changed in: mutter (Ubuntu)
   Status: Incomplete => Expired

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Title:
  When using Wayland in 21.04, the display often never wakes up after
  lock

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[Bug 1947194] Re: When using Wayland in 21.04, the display often never wakes up after lock

2021-10-19 Thread Daniel van Vugt
Thanks. Those crashes are from gnome-shell crashing in
libglib-2.0.so.0.6800.1+43647 but we don't have any useful debug symbols
in them :(

Please open the Extensions app and ensure you don't have any extensions
enabled other than the Ubuntu ones.

Please also upgrade to 21.10 when you can as we are more keen to find
out if such bugs exist there.

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Title:
  When using Wayland in 21.04, the display often never wakes up after
  lock

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Re: [Bug 1947194] Re: When using Wayland in 21.04, the display often never wakes up after lock

2021-10-19 Thread Chris Hall
I got a case of failing to wake up with GDK_SYNCHRONIZE turned on, and 
I've attached the output from journalctl. However, there's no new crash 
file. Am turning off wayland for now.


On 2021-10-19 2:13 a.m., Daniel van Vugt wrote:
> Per the instructions in comment #5:
>
> "If step 1 failed then look at https://errors.ubuntu.com/user/ID where
> ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
> Do you find any links to recent problems on that page? If so then please
> send the links to us."
>


** Attachment added: "prevboot-sync.txt"
   
https://bugs.launchpad.net/bugs/1947194/+attachment/5534419/+files/prevboot-sync.txt

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Title:
  When using Wayland in 21.04, the display often never wakes up after
  lock

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Re: [Bug 1947194] Re: When using Wayland in 21.04, the display often never wakes up after lock

2021-10-19 Thread Chris Hall
On second thought, I re-enabled wayland and turned on GDK_SYNCHRONIZE 
and I'll give it a day or so to see if the bug crops up again. There's 
definitely something wrong about gdm3 calling wayland because after 
boot, icons that should appear on the dash only do so AFTER you run a 
program, like a terminal via ctrl-alt-T.

On 2021-10-19 2:13 a.m., Daniel van Vugt wrote:
> Per the instructions in comment #5:
>
> "If step 1 failed then look at https://errors.ubuntu.com/user/ID where
> ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
> Do you find any links to recent problems on that page? If so then please
> send the links to us."
>

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Title:
  When using Wayland in 21.04, the display often never wakes up after
  lock

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Re: [Bug 1947194] Re: When using Wayland in 21.04, the display often never wakes up after lock

2021-10-19 Thread Chris Hall
After disabling the GDK_SYNCHRONIZE statement, I finally was able to get 
the bug to reappear. I've attached a new prevboot file (after a power 
button shot down and reboot). I also used apport-cli to upload the crash 
report. It's url is 
https://errors.ubuntu.com/oops/0005b74e-3103-11ec-b60f-fa163e6cac46

I'm going to disable wayland again as the system is a little too flaky 
with it enabled.

On 2021-10-19 2:13 a.m., Daniel van Vugt wrote:
> Per the instructions in comment #5:
>
> "If step 1 failed then look at https://errors.ubuntu.com/user/ID where
> ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
> Do you find any links to recent problems on that page? If so then please
> send the links to us."
>


** Attachment added: "prevboot.txt"
   
https://bugs.launchpad.net/bugs/1947194/+attachment/5534358/+files/prevboot.txt

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Title:
  When using Wayland in 21.04, the display often never wakes up after
  lock

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Re: [Bug 1947194] Re: When using Wayland in 21.04, the display often never wakes up after lock

2021-10-19 Thread Chris Hall
The last error reported was on Oct 18 and the url is 
https://errors.ubuntu.com/oops/33300c46-3036-11ec-ad49-fa163e102db1

I've rebooted into wayland, but so far the bug has not occurred. It's 
possible that the synchronization is preventing it from happening. I 
will wait a while longer and if it still does not happen, I will disable 
synchronization and try again.


On 2021-10-19 2:13 a.m., Daniel van Vugt wrote:
> Per the instructions in comment #5:
>
> "If step 1 failed then look at https://errors.ubuntu.com/user/ID where
> ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
> Do you find any links to recent problems on that page? If so then please
> send the links to us."
>

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Title:
  When using Wayland in 21.04, the display often never wakes up after
  lock

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[Bug 1947194] Re: When using Wayland in 21.04, the display often never wakes up after lock

2021-10-19 Thread Daniel van Vugt
Per the instructions in comment #5:

"If step 1 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us."

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Title:
  When using Wayland in 21.04, the display often never wakes up after
  lock

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Re: [Bug 1947194] Re: When using Wayland in 21.04, the display often never wakes up after lock

2021-10-19 Thread Chris Hall
I was able to upload the first crash, but no web browser opened so I 
don't know where it went. The second crash would not upload because it 
said that the crash was about a package that was not installed.

I edited the environment file and will try to reproduce teh bug
tomorrow.

Chris

On 2021-10-18 9:46 p.m., Daniel van Vugt wrote:
> If ubuntu-bug fails then try apport-cli instead.
>

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Title:
  When using Wayland in 21.04, the display often never wakes up after
  lock

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[Bug 1947194] Re: When using Wayland in 21.04, the display often never wakes up after lock

2021-10-18 Thread Daniel van Vugt
In the log of comment #6 it looks like you managed a soft reboot rather
than the hard reboot I was expecting. That's good news for you but made
understanding the log a bit more difficult. It appears the problem you
hit was a gnome-shell crash:

Oct 18 12:52:58 fluffy gnome-shell[4425]: The program 'gnome-shell' received an 
X Window System error.
  This probably reflects a bug in the 
program.
  The error was 'BadRROutput (invalid 
Output parameter)'.
(Details: serial 1470 error_code 
145 request_code 139 (RANDR) minor_code 30)
(Note to programmers: normally, X 
errors are reported asynchronously;
 that is, you will receive the 
error a while after causing it.
 To debug your program, run it with 
the GDK_SYNCHRONIZE environment
 variable to change this behavior. 
You can then get a meaningful
 backtrace from your debugger if 
you break on the gdk_x_error() function.)
Oct 18 12:52:58 fluffy kernel: traps: gnome-shell[4425] trap int3 
ip:7f0e88877647 sp:7ffe8b7aa5a0 error:0 in 
libglib-2.0.so.0.6800.1[7f0e88834000+8d000]

So once you manage to report your .crash files (using apport-cli),
please provide a link to what it created.

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Title:
  When using Wayland in 21.04, the display often never wakes up after
  lock

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[Bug 1947194] Re: When using Wayland in 21.04, the display often never wakes up after lock

2021-10-18 Thread Daniel van Vugt
Also, please edit /etc/environment and add a line:

  GDK_SYNCHRONIZE=1

That will slow the system slightly but will make the next crash occur in
a more *debuggable* way. It will create a new unique crash so please
tell us the link to that one too.

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Title:
  When using Wayland in 21.04, the display often never wakes up after
  lock

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[Bug 1947194] Re: When using Wayland in 21.04, the display often never wakes up after lock

2021-10-18 Thread Daniel van Vugt
If ubuntu-bug fails then try apport-cli instead.

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Title:
  When using Wayland in 21.04, the display often never wakes up after
  lock

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Re: [Bug 1947194] Re: When using Wayland in 21.04, the display often never wakes up after lock

2021-10-18 Thread Chris Hall
I tried this with my 2 crash reports but ubuntu-bug reported an internal 
error each time, so I doubt that they became attached to the bug report.

Chris

On 2021-10-18 3:40 a.m., Daniel van Vugt wrote:
> Please also check for crashes using these steps:
> https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment
>

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Title:
  When using Wayland in 21.04, the display often never wakes up after
  lock

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Re: [Bug 1947194] Re: When using Wayland in 21.04, the display often never wakes up after lock

2021-10-18 Thread Chris Hall
One more thing. I was using Focal Fossa, but it was incompatible with a 
library needed for a program I needed for my work (gle-graphics). This 
forced me to upgrade to Groovy Gorilla and then Hirsute Hippo. My 
problems started because 21.04 defaulted to wayland. I have tried out 
Impish Indrie on an old Toshiba laptop, but the upgrade froze solid and 
then after reboot it said it could only do a partial upgrade. The 
partial upgrade works, but it has made me nervous at this time to try 
and upgrade my much more important desktop. for now, I can live with 
xorg, which works fine.

Chris

On 2021-10-17 10:21 p.m., Daniel van Vugt wrote:
> OK, thanks.
>
> Please:
>
> 1. Reproduce the bug in Wayland again.
>
> 2. Wait 10 seconds.
>
> 3. Reboot.
>
> 4. Run:
>
> journalctl -b-1 > prevboot.txt
>
> 5. Attach the resulting text file here.
>
> 6. Also consider trying Ubuntu 21.10 which was just released a couple of
> days ago.
>
> ** Summary changed:
>
> - Wayland only partially works
> + When using Wayland in 21.04, the display often never wakes up after lock
>
> ** Package changed: ubuntu => mutter (Ubuntu)
>

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Title:
  When using Wayland in 21.04, the display often never wakes up after
  lock

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Re: [Bug 1947194] Re: When using Wayland in 21.04, the display often never wakes up after lock

2021-10-18 Thread Chris Hall
Thanks Daniel. Here's the prevboot.txt file. There were 2 separate crash 
files generated when I booted using wayland. The first with my user 
permission was generated immediately and this was when there were no 
dash icons present. The second was generated with root ownership when 
the screen tried to dim (a cursor was visible in the top left of the 
screen). I needed to ctrl-alt-del to get the machine to reboot. It's a 
Dell Optiplex 990 mini-tower. I will try to attach the 2 crash reports 
using ubuntu-bug.

Chris

On 2021-10-17 10:21 p.m., Daniel van Vugt wrote:
> OK, thanks.
>
> Please:
>
> 1. Reproduce the bug in Wayland again.
>
> 2. Wait 10 seconds.
>
> 3. Reboot.
>
> 4. Run:
>
> journalctl -b-1 > prevboot.txt
>
> 5. Attach the resulting text file here.
>
> 6. Also consider trying Ubuntu 21.10 which was just released a couple of
> days ago.
>
> ** Summary changed:
>
> - Wayland only partially works
> + When using Wayland in 21.04, the display often never wakes up after lock
>
> ** Package changed: ubuntu => mutter (Ubuntu)
>


** Attachment added: "prevboot.txt"
   
https://bugs.launchpad.net/bugs/1947194/+attachment/5533965/+files/prevboot.txt

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Title:
  When using Wayland in 21.04, the display often never wakes up after
  lock

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[Bug 1947194] Re: When using Wayland in 21.04, the display often never wakes up after lock

2021-10-18 Thread Daniel van Vugt
Please also check for crashes using these steps:
https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment

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Title:
  When using Wayland in 21.04, the display often never wakes up after
  lock

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[Bug 1947194] Re: When using Wayland in 21.04, the display often never wakes up after lock

2021-10-17 Thread Daniel van Vugt
OK, thanks.

Please:

1. Reproduce the bug in Wayland again.

2. Wait 10 seconds.

3. Reboot.

4. Run:

   journalctl -b-1 > prevboot.txt

5. Attach the resulting text file here.

6. Also consider trying Ubuntu 21.10 which was just released a couple of
days ago.

** Summary changed:

- Wayland only partially works
+ When using Wayland in 21.04, the display often never wakes up after lock

** Package changed: ubuntu => mutter (Ubuntu)

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Title:
  When using Wayland in 21.04, the display often never wakes up after
  lock

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