[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.
[Expired for gnome-system-tools (Ubuntu) because there has been no activity for 60 days.] ** Changed in: gnome-system-tools (Ubuntu) Status: Incomplete = Expired -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-system-tools in Ubuntu. https://bugs.launchpad.net/bugs/992367 Title: An error occurred when trying to change the Full Name of my user account. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.
Sorry for the late reply because of busy. Due to the missing of file /var/log/messages, I edited the file /etc/rsyslog.d/50-default.conf. Then, I rebooted my computer. After reboot, the file /var/log/messages appeared. Then, I reproduced the problem without using the workaround I stated in #9. Attached here with a zip file that consist of the following files: 1. The /var/log/messages file. 2. The /etc/rsyslog.d/50-default.conf_original file, Which is the original version of /etc/rsyslog.d/50-default.conf before edit. 3. The /etc/rsyslog.d/50-default.conf file, Which is the edited version. ** Attachment added: log_messages.zip https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+attachment/3138102/+files/log_messages.zip -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-system-tools in Ubuntu. https://bugs.launchpad.net/bugs/992367 Title: An error occurred when trying to change the Full Name of my user account. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.
Hmm... Looks like the SelfConfig service does not start correclty. Can you attach /var/log/messages right after reproducing the problem? -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-system-tools in Ubuntu. https://bugs.launchpad.net/bugs/992367 Title: An error occurred when trying to change the Full Name of my user account. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.
There's this message: file_locate_tool_failed::Couldn't find tool [mount.ecryptfs]. Could you try to install ecryptfs-utils? -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-system-tools in Ubuntu. https://bugs.launchpad.net/bugs/992367 Title: An error occurred when trying to change the Full Name of my user account. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.
As requested, I installed ecryptfs-utils through Synaptic Package Manager and then rebooted my Xubuntu. Same problem occurred. Zipped the new log files (stb-users.log and users-admin.log) and re- attached here. ** Attachment added: log_files.zip https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+attachment/3126912/+files/log_files.zip -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-system-tools in Ubuntu. https://bugs.launchpad.net/bugs/992367 Title: An error occurred when trying to change the Full Name of my user account. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.
I had found the temporary workaround. First, follow steps 1 - 6 stated in the bug description, after seeing the error message, do the following: 7. After seeing the errors, do not close the Users Settings window, but try to change the account type by clicking the Change... button beside the account type. 8. Key in your account password. 9. If you are using an administrator account, best to choose Administrator. 10. Click ok. 11. Your full name will be changed successfully. This is just the temporary workaround.. I hope that the bug will be solved. I hope that I can change my full name without changing the account type, and if possible, without requiring my account to be administrator account. Thank you! -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-system-tools in Ubuntu. https://bugs.launchpad.net/bugs/992367 Title: An error occurred when trying to change the Full Name of my user account. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.
Please follow the instructions For Users at https://wiki.ubuntu.com/DebuggingGnomeSystemTools and attach the logs here. Thanks! ** Changed in: gnome-system-tools (Ubuntu) Status: New = Incomplete -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-system-tools in Ubuntu. https://bugs.launchpad.net/bugs/992367 Title: An error occurred when trying to change the Full Name of my user account. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.
As requested, the log has been uploaded here. File name: users-admin.log ** Attachment added: users-admin.log https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+attachment/3122588/+files/users-admin.log -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-system-tools in Ubuntu. https://bugs.launchpad.net/bugs/992367 Title: An error occurred when trying to change the Full Name of my user account. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.
Can you also attach stb-users.log? -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-system-tools in Ubuntu. https://bugs.launchpad.net/bugs/992367 Title: An error occurred when trying to change the Full Name of my user account. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.
** Attachment removed: users-admin.log https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+attachment/3122588/+files/users-admin.log -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-system-tools in Ubuntu. https://bugs.launchpad.net/bugs/992367 Title: An error occurred when trying to change the Full Name of my user account. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.
Before, I missed the command sudo killall /usr/bin/perl; sudo /usr/share/system-tools-backends-2.0/scripts/SystemToolsBackends.pl -m UsersConfig -v ~/stb-users.log. So, I re-do the commands stated in https://wiki.ubuntu.com/DebuggingGnomeSystemTools . I uploaded stb-users.log here. ** Attachment added: stb-users.log https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+attachment/3124472/+files/stb-users.log -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-system-tools in Ubuntu. https://bugs.launchpad.net/bugs/992367 Title: An error occurred when trying to change the Full Name of my user account. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.
Because of missing the command stated in my previous comment. I re- uploaded users-admin.log. The previous attached users-admin.log has been deleted from this bug report. Please use the new one uploaded here. ** Attachment added: users-admin.log https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+attachment/3124473/+files/users-admin.log -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-system-tools in Ubuntu. https://bugs.launchpad.net/bugs/992367 Title: An error occurred when trying to change the Full Name of my user account. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 992367] Re: An error occurred when trying to change the Full Name of my user account.
** Attachment added: user-admin-error.png https://bugs.launchpad.net/bugs/992367/+attachment/3121898/+files/user-admin-error.png -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-system-tools in Ubuntu. https://bugs.launchpad.net/bugs/992367 Title: An error occurred when trying to change the Full Name of my user account. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-system-tools/+bug/992367/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
