[Desktop-packages] [Bug 1517116] Re: A3 printer is only printing A4's worth of image
[Expired for hplip (Ubuntu) because there has been no activity for 60
days.]
** Changed in: hplip (Ubuntu)
Status: Incomplete => Expired
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https://bugs.launchpad.net/bugs/1517116
Title:
A3 printer is only printing A4's worth of image
Status in HPLIP:
Incomplete
Status in hplip package in Ubuntu:
Expired
Bug description:
There is a long-standing bug in CUPS or one of its drivers (PPD
files?) or components (GS?) whereby if you try to print using a
printer capable of A3 (mine are HP K7100 and HP K8600) you always get
just an A4-shaped image in the top left corner of the sheet, with the
rest of the image cut off unprinted (see links to examples below).
This also applies when you try to print an A4 document scaled up
("scale to fit").
This happens in Okular, Evince, qpdfview, and even Adobe Reader 9, on
all Xubuntu releases since at least 12.10 running stock unmodified
CUPS as installed by the system. It continues to happen even if I
install HPLIP (any version, currently 3.15.2)
This may possibly be related to Bug #357732 ("cups always prints with
the default page size") but it is NOT the same bug because it also
occurs if I reconfigure the printer to be an A3 default paper size.
Weirdly, CUPS' test print does print correctly full-page A3.
I have seen -- once only -- a colleague print on my printers and NOT
getting this cropped output, and he was printing from a Mac (also of
course running CUPS) but I need to gain access to a Mac and identify
the PPD file it's using and report back.
To avoid any misunderstanding, this is a photo of an A4 document printed on
A3 paper set to "scale to fit" (enlarged):
http://oimelc.ucc.ie/a4-document-printed-enlarged-on-a3-paper.jpg
And this is the same document printed at normal size on A4 paper:
http://oimelc.ucc.ie/a4-document-printed-normalsize-on-a4-paper.jpg
To manage notifications about this bug go to:
https://bugs.launchpad.net/hplip/+bug/1517116/+subscriptions
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Re: [Desktop-packages] [Bug 1517116] Re: A3 printer is only printing A4's worth of image
On 08/09/18 00:01, gf wrote:
> Hello Peter,
> Thank you for submitting this bug and reporting a problem with
> hplip. You made this bug report some time ago and Ubuntu and hplip
> have been updated since then.
>
> Could you confirm that this is no longer a problem and that we can
> close the ticket?
I am away from the office until 21 Sept. As far as I know this is still
a problem but I will check and let you know.
> If it is still a problem, are you still interested in finding a
> solution to this bug?
Yes.
> If you are, could you let us know and, in the current version, could
> you run the following (only once): apport-collect 1517116 and upload
> the updated logs and and any other logs that are relevant for this
> particular issue.
Will do.
///Peter
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/1517116
Title:
A3 printer is only printing A4's worth of image
Status in HPLIP:
Incomplete
Status in hplip package in Ubuntu:
Incomplete
Bug description:
There is a long-standing bug in CUPS or one of its drivers (PPD
files?) or components (GS?) whereby if you try to print using a
printer capable of A3 (mine are HP K7100 and HP K8600) you always get
just an A4-shaped image in the top left corner of the sheet, with the
rest of the image cut off unprinted (see links to examples below).
This also applies when you try to print an A4 document scaled up
("scale to fit").
This happens in Okular, Evince, qpdfview, and even Adobe Reader 9, on
all Xubuntu releases since at least 12.10 running stock unmodified
CUPS as installed by the system. It continues to happen even if I
install HPLIP (any version, currently 3.15.2)
This may possibly be related to Bug #357732 ("cups always prints with
the default page size") but it is NOT the same bug because it also
occurs if I reconfigure the printer to be an A3 default paper size.
Weirdly, CUPS' test print does print correctly full-page A3.
I have seen -- once only -- a colleague print on my printers and NOT
getting this cropped output, and he was printing from a Mac (also of
course running CUPS) but I need to gain access to a Mac and identify
the PPD file it's using and report back.
To avoid any misunderstanding, this is a photo of an A4 document printed on
A3 paper set to "scale to fit" (enlarged):
http://oimelc.ucc.ie/a4-document-printed-enlarged-on-a3-paper.jpg
And this is the same document printed at normal size on A4 paper:
http://oimelc.ucc.ie/a4-document-printed-normalsize-on-a4-paper.jpg
To manage notifications about this bug go to:
https://bugs.launchpad.net/hplip/+bug/1517116/+subscriptions
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[Desktop-packages] [Bug 1517116] Re: A3 printer is only printing A4's worth of image
Hello Peter,
Thank you for submitting this bug and reporting a problem with hplip. You made
this bug report some time ago and Ubuntu and hplip have been updated since
then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know and, in the current version, could you run
the following (only once):
apport-collect 1517116
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]
** Changed in: hplip
Status: New => Incomplete
** Changed in: hplip (Ubuntu)
Status: New => Incomplete
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/1517116
Title:
A3 printer is only printing A4's worth of image
Status in HPLIP:
Incomplete
Status in hplip package in Ubuntu:
Incomplete
Bug description:
There is a long-standing bug in CUPS or one of its drivers (PPD
files?) or components (GS?) whereby if you try to print using a
printer capable of A3 (mine are HP K7100 and HP K8600) you always get
just an A4-shaped image in the top left corner of the sheet, with the
rest of the image cut off unprinted (see links to examples below).
This also applies when you try to print an A4 document scaled up
("scale to fit").
This happens in Okular, Evince, qpdfview, and even Adobe Reader 9, on
all Xubuntu releases since at least 12.10 running stock unmodified
CUPS as installed by the system. It continues to happen even if I
install HPLIP (any version, currently 3.15.2)
This may possibly be related to Bug #357732 ("cups always prints with
the default page size") but it is NOT the same bug because it also
occurs if I reconfigure the printer to be an A3 default paper size.
Weirdly, CUPS' test print does print correctly full-page A3.
I have seen -- once only -- a colleague print on my printers and NOT
getting this cropped output, and he was printing from a Mac (also of
course running CUPS) but I need to gain access to a Mac and identify
the PPD file it's using and report back.
To avoid any misunderstanding, this is a photo of an A4 document printed on
A3 paper set to "scale to fit" (enlarged):
http://oimelc.ucc.ie/a4-document-printed-enlarged-on-a3-paper.jpg
And this is the same document printed at normal size on A4 paper:
http://oimelc.ucc.ie/a4-document-printed-normalsize-on-a4-paper.jpg
To manage notifications about this bug go to:
https://bugs.launchpad.net/hplip/+bug/1517116/+subscriptions
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[Desktop-packages] [Bug 1517116] Re: A3 printer is only printing A4's worth of image
** Changed in: cups (Ubuntu)
Status: Expired => New
** Package changed: cups (Ubuntu) => hplip (Ubuntu)
** Also affects: hplip
Importance: Undecided
Status: New
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1517116
Title:
A3 printer is only printing A4's worth of image
Status in HPLIP:
New
Status in hplip package in Ubuntu:
New
Bug description:
There is a long-standing bug in CUPS or one of its drivers (PPD
files?) or components (GS?) whereby if you try to print using a
printer capable of A3 (mine are HP K7100 and HP K8600) you always get
just an A4-shaped image in the top left corner of the sheet, with the
rest of the image cut off unprinted (see links to examples below).
This also applies when you try to print an A4 document scaled up
("scale to fit").
This happens in Okular, Evince, qpdfview, and even Adobe Reader 9, on
all Xubuntu releases since at least 12.10 running stock unmodified
CUPS as installed by the system. It continues to happen even if I
install HPLIP (any version, currently 3.15.2)
This may possibly be related to Bug #357732 ("cups always prints with
the default page size") but it is NOT the same bug because it also
occurs if I reconfigure the printer to be an A3 default paper size.
Weirdly, CUPS' test print does print correctly full-page A3.
I have seen -- once only -- a colleague print on my printers and NOT
getting this cropped output, and he was printing from a Mac (also of
course running CUPS) but I need to gain access to a Mac and identify
the PPD file it's using and report back.
To avoid any misunderstanding, this is a photo of an A4 document printed on
A3 paper set to "scale to fit" (enlarged):
http://oimelc.ucc.ie/a4-document-printed-enlarged-on-a3-paper.jpg
And this is the same document printed at normal size on A4 paper:
http://oimelc.ucc.ie/a4-document-printed-normalsize-on-a4-paper.jpg
To manage notifications about this bug go to:
https://bugs.launchpad.net/hplip/+bug/1517116/+subscriptions
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[Desktop-packages] [Bug 1517116] Re: A3 printer is only printing A4's worth of image
[Expired for cups (Ubuntu) because there has been no activity for 60
days.]
** Changed in: cups (Ubuntu)
Status: Incomplete => Expired
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1517116
Title:
A3 printer is only printing A4's worth of image
Status in cups package in Ubuntu:
Expired
Bug description:
There is a long-standing bug in CUPS or one of its drivers (PPD
files?) or components (GS?) whereby if you try to print using a
printer capable of A3 (mine are HP K7100 and HP K8600) you always get
just an A4-shaped image in the top left corner of the sheet, with the
rest of the image cut off unprinted (see links to examples below).
This also applies when you try to print an A4 document scaled up
("scale to fit").
This happens in Okular, Evince, qpdfview, and even Adobe Reader 9, on
all Xubuntu releases since at least 12.10 running stock unmodified
CUPS as installed by the system. It continues to happen even if I
install HPLIP (any version, currently 3.15.2)
This may possibly be related to Bug #357732 ("cups always prints with
the default page size") but it is NOT the same bug because it also
occurs if I reconfigure the printer to be an A3 default paper size.
Weirdly, CUPS' test print does print correctly full-page A3.
I have seen -- once only -- a colleague print on my printers and NOT
getting this cropped output, and he was printing from a Mac (also of
course running CUPS) but I need to gain access to a Mac and identify
the PPD file it's using and report back.
To avoid any misunderstanding, this is a photo of an A4 document printed on
A3 paper set to "scale to fit" (enlarged):
http://oimelc.ucc.ie/a4-document-printed-enlarged-on-a3-paper.jpg
And this is the same document printed at normal size on A4 paper:
http://oimelc.ucc.ie/a4-document-printed-normalsize-on-a4-paper.jpg
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1517116/+subscriptions
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[Desktop-packages] [Bug 1517116] Re: A3 printer is only printing A4's worth of image
In order to determine whether the problem is caused by the application
or by the printing subsystem please provide
https://wiki.ubuntu.com/DebuggingPrintingProblems#Capturing_print_job_data
** Changed in: cups (Ubuntu)
Status: New => Incomplete
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1517116
Title:
A3 printer is only printing A4's worth of image
Status in cups package in Ubuntu:
Incomplete
Bug description:
There is a long-standing bug in CUPS or one of its drivers (PPD
files?) or components (GS?) whereby if you try to print using a
printer capable of A3 (mine are HP K7100 and HP K8600) you always get
just an A4-shaped image in the top left corner of the sheet, with the
rest of the image cut off unprinted (see links to examples below).
This also applies when you try to print an A4 document scaled up
("scale to fit").
This happens in Okular, Evince, qpdfview, and even Adobe Reader 9, on
all Xubuntu releases since at least 12.10 running stock unmodified
CUPS as installed by the system. It continues to happen even if I
install HPLIP (any version, currently 3.15.2)
This may possibly be related to Bug #357732 ("cups always prints with
the default page size") but it is NOT the same bug because it also
occurs if I reconfigure the printer to be an A3 default paper size.
Weirdly, CUPS' test print does print correctly full-page A3.
I have seen -- once only -- a colleague print on my printers and NOT
getting this cropped output, and he was printing from a Mac (also of
course running CUPS) but I need to gain access to a Mac and identify
the PPD file it's using and report back.
To avoid any misunderstanding, this is a photo of an A4 document printed on
A3 paper set to "scale to fit" (enlarged):
http://oimelc.ucc.ie/a4-document-printed-enlarged-on-a3-paper.jpg
And this is the same document printed at normal size on A4 paper:
http://oimelc.ucc.ie/a4-document-printed-normalsize-on-a4-paper.jpg
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1517116/+subscriptions
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[Desktop-packages] [Bug 1517116] Re: A3 printer is only printing A4's worth of image
And I should have added that this test was conducted with Okular.
However, the identical behaviour is found when printing with Acroread,
evince, and qpdfview (which is why I thought it might be CUPS, not the
apps).
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1517116
Title:
A3 printer is only printing A4's worth of image
Status in cups package in Ubuntu:
Incomplete
Bug description:
There is a long-standing bug in CUPS or one of its drivers (PPD
files?) or components (GS?) whereby if you try to print using a
printer capable of A3 (mine are HP K7100 and HP K8600) you always get
just an A4-shaped image in the top left corner of the sheet, with the
rest of the image cut off unprinted (see links to examples below).
This also applies when you try to print an A4 document scaled up
("scale to fit").
This happens in Okular, Evince, qpdfview, and even Adobe Reader 9, on
all Xubuntu releases since at least 12.10 running stock unmodified
CUPS as installed by the system. It continues to happen even if I
install HPLIP (any version, currently 3.15.2)
This may possibly be related to Bug #357732 ("cups always prints with
the default page size") but it is NOT the same bug because it also
occurs if I reconfigure the printer to be an A3 default paper size.
Weirdly, CUPS' test print does print correctly full-page A3.
I have seen -- once only -- a colleague print on my printers and NOT
getting this cropped output, and he was printing from a Mac (also of
course running CUPS) but I need to gain access to a Mac and identify
the PPD file it's using and report back.
To avoid any misunderstanding, this is a photo of an A4 document printed on
A3 paper set to "scale to fit" (enlarged):
http://oimelc.ucc.ie/a4-document-printed-enlarged-on-a3-paper.jpg
And this is the same document printed at normal size on A4 paper:
http://oimelc.ucc.ie/a4-document-printed-normalsize-on-a4-paper.jpg
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1517116/+subscriptions
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[Desktop-packages] [Bug 1517116] Re: A3 printer is only printing A4's worth of image
Thanks for the response. Here are three files in a tar.gz attachment:
~/appout (created according to instructions)
20160103_193633.jpg (photograph of the faulty printout)
brochure-a3folderFB.pdf (the original PDF)
I have found that the file prints correctly when hplip is installed; it
fails as shown in the photograph when a new print queue is created using
hpcups 3.15.11
This is a HP Officejet K7100 and the hpojtest queue was set to default
to A3 paper.
** Attachment added: "Example files as in response to Bug #1517116"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1517116/+attachment/4543565/+files/bug-1517116-examples.tar.gz
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1517116
Title:
A3 printer is only printing A4's worth of image
Status in cups package in Ubuntu:
Incomplete
Bug description:
There is a long-standing bug in CUPS or one of its drivers (PPD
files?) or components (GS?) whereby if you try to print using a
printer capable of A3 (mine are HP K7100 and HP K8600) you always get
just an A4-shaped image in the top left corner of the sheet, with the
rest of the image cut off unprinted (see links to examples below).
This also applies when you try to print an A4 document scaled up
("scale to fit").
This happens in Okular, Evince, qpdfview, and even Adobe Reader 9, on
all Xubuntu releases since at least 12.10 running stock unmodified
CUPS as installed by the system. It continues to happen even if I
install HPLIP (any version, currently 3.15.2)
This may possibly be related to Bug #357732 ("cups always prints with
the default page size") but it is NOT the same bug because it also
occurs if I reconfigure the printer to be an A3 default paper size.
Weirdly, CUPS' test print does print correctly full-page A3.
I have seen -- once only -- a colleague print on my printers and NOT
getting this cropped output, and he was printing from a Mac (also of
course running CUPS) but I need to gain access to a Mac and identify
the PPD file it's using and report back.
To avoid any misunderstanding, this is a photo of an A4 document printed on
A3 paper set to "scale to fit" (enlarged):
http://oimelc.ucc.ie/a4-document-printed-enlarged-on-a3-paper.jpg
And this is the same document printed at normal size on A4 paper:
http://oimelc.ucc.ie/a4-document-printed-normalsize-on-a4-paper.jpg
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1517116/+subscriptions
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