[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
** Changed in: gnome-shell-legacy-bugs Status: Confirmed => Expired -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Expired Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095]
GNOME is going to shut down bugzilla.gnome.org in favor of gitlab.gnome.org. As part of that, we are mass-closing older open tickets in bugzilla.gnome.org which have not seen updates for a longer time (resources are unfortunately quite limited so not every ticket can get handled). If you can still reproduce the situation described in this ticket in a recent and supported software version, then please follow https://wiki.gnome.org/GettingInTouch/BugReportingGuidelines and create a new ticket at https://gitlab.gnome.org/GNOME/gnome-shell/-/issues/ Thank you for your understanding and your help. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Expired Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095]
I think it might have been something wrong with my wireless mouse, because it also caused some issues with the window manager on Macs. I have a set of Microsoft keyboard and mouse, and when I used the mouse on Mac, it caused some issues with highlighting of menu items. When I replaced it with a different wireless mouse (but kept the keyboard), the issue was gone. As I used the same keyboard and mouse on Linux, I suspect this issue was also somehow caused by the mouse. If you face this issue, consider checking if it reproduces with a different mouse. Even if this hypothesis is correct, I wonder what can go wrong with a mouse so that it appears to work but breaks window managers on different OSes, and how to debug it. It used to work perfectly. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095]
Created attachment 374289 Journalctl after using Ctrl+Alt+F1 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095]
I'm also facing this issue on Ubuntu 18.04. When I used Dmitry workaround journalctl spitted number of stack traces and asserts, but everything started to work. I'm attaching this log. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
Hi, Is there a chance to get this fixed or have a workaround? I'm using Ubuntu 18.04 and situation is getting worse. I berly can use my OS. If you need debug log or some other support pls let me know I can provide it. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
Is this really related to the linked gnome-shell bug? It doesn't look related to me. This bug is completely reproducible whereas the linked one seems to be an intermittent complete failure of the shell. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
** Changed in: gnome-shell (Ubuntu) Status: Won't Fix => Confirmed ** Tags removed: eoan ** Tags added: focal -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
Aaand... here I am on 20.04 with the same issue. What does software- properties-gtk use to prompt for root access - and why doesn't it work? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Won't Fix Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
Thank you for reporting this bug to Ubuntu. Ubuntu 19.10 (eoan) reached end-of-life on July 17, 2020. See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in. ** Changed in: gnome-shell (Ubuntu) Status: Confirmed => Won't Fix -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Won't Fix Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095]
Have recently faced the same issue on Ubuntu 18.04. It occurs rather frequently, sometimes, within ten minutes. Previously, it has never occurred. Same message is printed in the logs. Upgrade to Ubuntu 20.04, which ships GNOME Shell 3.36.2, did not help. There is an immediate workaround, documented on the unix stack exchange/ Switching to login screen (Ctrl+Alt+F1) and back to the main (Ctrl+Alt+F2) helps: https://unix.stackexchange.com/questions/502315 /gnome-partially-stops-responding-to-mouse-keyboard -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
I am still seeing thins on a fresh Eoan install .. https://bugs.launchpad.net/bugs/1857892 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
** Changed in: gnome-shell (Ubuntu) Status: Won't Fix => Confirmed ** Tags removed: disco -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
I don't seem to be able to change the status back to confirmed for some reason. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Won't Fix Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
I am still seeing this in 19.10 (eoan). ** Tags added: eoan -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Won't Fix Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
Thank you for reporting this bug to Ubuntu. Ubuntu 19.04 (disco) reached end-of-life on January 23, 2020. See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed. ** Changed in: gnome-shell (Ubuntu) Status: Confirmed => Won't Fix -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Won't Fix Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095]
(In reply to André Klapper from comment #11) > Maciej: Is this still an issue? Or can this be closed as RESOLVED OBSOLETE? This is still a problem and has been driving me nuts over the last month or so. I'm probably motivated enough to try and retrieve more information out of this (to help debug this) in case someone could point to me how. -- MY THOUGHTS: If I'd have to wager a guess..: -> I'd say the bug exists in something related to Window Manager (in case that's responsible for managing window focus) -> It's probably not gnome-shell related .. because I'm running Cinnamon -> It's common to GNOME Desktop Environment and Cinnamon Desktop Environment, because the bug has been reported here .. and since the bug was reported over 4 years ago, it's probably something that's not changed in all this time AND is shared code between these two projects. -- THE BUG: Occasionally mouse clicks stop being sent to the window that's active. They either seem to be lost/ignored, or are sent to the wrong window (which I observed by selecting text in a terminal and text was instead being selected in another terminal window). Keyboard works correctly, and can change window focus by Alt+Tab. -- WHAT I TRIED: Running `cinnamon --replace & disown` and it didn't help. The only result was, that I was given some output, such as multiple lines of: > Cjs-Message: 12:17:06.726: JS LOG: pushModal: invocation of begin_modal failed and > (cinnamon:50760): Cjs-WARNING **: 12:27:40.742: JS ERROR: TypeError: b is null Panel.prototype._updatePanelVisibility@/usr/share/cinnamon/js/ui/panel.js:3481:44 The stupidest thing is, that after playing around without mouse for a while, the problem disappeared by itself! (about 5 to 10 minutes) -- MY SYSTEM SPECS: Operating System: Arch Linux Kernel: Linux 4.19.89-1-lts Architecture: x86-64 local/cinnamon 4.4.4-1 local/cinnamon-desktop 4.4.1-1 local/cinnamon-session 4.4.0-1 local/cinnamon-settings-daemon 4.4.0-2 local/cjs 4.2.0-1 local/muffin 4.4.1-1 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
@Arnaud D this bug is specifically about the Authorization dialog in the Software and Updates app. It is not a general problem with the mouse. In fact it is nothing to do with the mouse at all. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
After days of fresh reinstallations and tests, I finally found what was causing this on my end and finally solved it by using a xorg configuration override 10-evdev.conf as shown on [1] Offender: Gaming mouse driver (Saitek Cyborg R.A.T.9 Wireless Mouse) Driver: libinput After a bit of research, I found that this mouse is known to be malfunctioning with the default settings on Xorg. Despite working at a first look, the default configuration is causing the below symptoms as explained by [2] After being plugged, the mouse will seems to work, but you may experience different issues : * You cannot move windows around when grabbing the window's title bar. (happens with Openbox and other Window manager) * You cannot click on buttons. * You cannot get the focus on windows. * You cannot open menus, even with keyboard shortcuts. * Display does not refresh (using Xcompmgr) * Closing certain windows restores functionality until the mouse locks into a new window. [1] https://github.com/rkruk/R.A.T.-Cyborg-Mouse-on-Linux [working solution for R.A.T.9 model] [2] https://wiki.archlinux.org/index.php/Mad_Catz_Mouse I hope this helps somes outta there -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
It is still an issue on 19.04. Steps to replicate: Open Software & Updates and switch to the Other Software tab and click one of the checkboxes. The window loses focus but the authentication dialog does not appear. If however a checkbox on the Ubuntu Software tab is clicked then the authentication dialog does appear. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095]
Maciej: Is this still an issue? Or can this be closed as RESOLVED OBSOLETE? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
** Tags removed: cosmic -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
I have this bug also in Disco...i can not update from update-manager if it is a kernel update...the window asking for credential fails to appear. ERROR:root:Authentication canceled, changes have not been saved -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
It doesn't seem to be to do with user settings as I have tried making a new user and it fails for that user also. I can also confirm that it is ok on Wayland, which is not surprising. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
For myself, I have not got any other applications open, and I have not got any Gnome shell extensions enabled (according to Gnome Tweaks). There must be something significant about the fact that it only fails from the Other Software tab, it works from the Ubuntu S/W, Updates and Developer Options tabs. There must be something unusual about the failing systems though, but what it is remains a mystery. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
Do you have any special component/application open that could grab the focus and make gnome-shell fail it? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
I can also reproduce this reliably in Disco. I tried to enable Canonical Partner packages so I think it's easy to trigger. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
Log attached, this is from the Disco system ** Attachment added: "journalctl.log" https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1734095/+attachment/5256487/+files/journalctl.log -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
@Colin, can you add your journalctl log after getting the issue? I can't reproduce on any machine :-/ -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
Just to confirm I can reproduce this 100% reliably in 18.10 and in Disco, as follows. Open Software & Updates and switch to the Other Software tab and click one of the checkboxes the window loses focus but the authentication dialog does not appear (I have checked it is not under another window). If however I click a checkbox on the Ubuntu Software tab then the authentication dialog does appear. ** Tags added: disco -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
Explaining the rls-dd-notfixing tagging, we reviewed the bug in our team meeting. There has been one report only so far and those warnings/similar problem exist upstream, we believe at this point that the bug is neither new nor easy to trigger and while it would be nice to fix it's not a candidate for release targetting in the current state -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
** Tags added: rls-dd-notfixing -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
Launchpad has imported 11 comments from the remote bug at https://bugzilla.gnome.org/show_bug.cgi?id=751335. If you reply to an imported comment from within Launchpad, your comment will be sent to the remote bug automatically. Read more about Launchpad's inter-bugtracker facilities at https://help.launchpad.net/InterBugTracking. On 2015-06-22T16:02:39+00:00 Maciej Piechotka wrote: gnome-shell periodically stops working - no response to most mouse inputs (hot corner gives animation but not change into overlay). The only indication of failure is message "Gjs-Message: JS LOG: pushModal: invocation of begin_modal failed" on stdout. I could not find more problems in journalctl. Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome- shell/+bug/1734095/comments/0 On 2015-06-22T19:58:22+00:00 Jasper St. Pierre wrote: That means that some other application took an X11 grab. There's not much I can tell you other than to find the application that did that and figure out what's going on. Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome- shell/+bug/1734095/comments/1 On 2015-06-23T01:52:47+00:00 Craig l300lvl wrote: this is a known bug when using the Overview on Startup or alternate Jump to Overview extension. I was never wise enough to determine why or what we are doing wrong to cause this, but alas it happens depending on how you use the extension. Some talk can be found here, but we are both clueless: https://github.com/simonthechipmunk/jumptooverview/issues/1 i dont know if you have installed these or anything similair, but just though id mention that some weird things can make it happen... Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome- shell/+bug/1734095/comments/2 On 2015-06-23T16:51:47+00:00 Maciej Piechotka wrote: (In reply to Jasper St. Pierre from comment #1) > That means that some other application took an X11 grab. There's not much I > can tell you other than to find the application that did that and figure out > what's going on. Hmm. - During one repro the only other application running was firefox so the options are limited. - Restart of gnome-shell (from tty1 or if gnome-temrminal had focus at the time of bug) should not fix the problem as far as I understand as the offending application would still hold the lock - but it does here. PS. I don't have any extensions installed. Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome- shell/+bug/1734095/comments/3 On 2015-06-23T17:07:42+00:00 Jasper St. Pierre wrote: Unfortunately, debugging tools on X11 are severely limited -- there is no application which can tell you who took the grab. Are you able to reproduce it often? Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome- shell/+bug/1734095/comments/4 On 2015-06-25T02:53:34+00:00 Maciej Piechotka wrote: (In reply to Jasper St. Pierre from comment #4) > Unfortunately, debugging tools on X11 are severely limited -- there is no > application which can tell you who took the grab. Are you able to reproduce > it often? I reproduced it multiple times over the weekend but not since then. It might be due to usage patters on workdays/weekends (or amount of things I do during workdays on my own computer). Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome- shell/+bug/1734095/comments/5 On 2015-08-10T23:58:17+00:00 Satellitgo wrote: I see this in efi boot f23 Alpha RC-2 workstation x86_64 installed to HD may be related to ff google callendar pop up event alerts..? Total system freezes up have to cold boot to recover. Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome- shell/+bug/1734095/comments/6 On 2016-08-24T13:07:58+00:00 Michael Catanzaro wrote: (In reply to Jasper St. Pierre (not reading bugmail) from comment #1) > That means that some other application took an X11 grab. There's not much I > can tell you other than to find the application that did that and figure out > what's going on. This happens to me every few days. Today it happened with Epiphany, GNOME Terminal, gedit, Boxes, and System Settings open. Surely the shell should be robust to this; applications should not be able to break the desktop Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome- shell/+bug/1734095/comments/7 On 2016-08-24T17:35:34+00:00 Rstrode wrote: it's a limitation of X that applications
[Desktop-packages] [Bug 1734095] Re: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
** Tags removed: artful ** Tags added: disco ** Summary changed: - After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] + Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] ** Bug watch added: bugzilla.gnome.org/ #751335 https://bugzilla.gnome.org/show_bug.cgi?id=751335 ** Project changed: gnome-shell => gnome-shell-legacy-bugs ** Changed in: gnome-shell-legacy-bugs Importance: High => Unknown ** Changed in: gnome-shell-legacy-bugs Status: Confirmed => Unknown ** Changed in: gnome-shell-legacy-bugs Remote watch: GNOME Bug Tracker #751335 => bugzilla.gnome.org/ #751335 ** Tags removed: disco -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Unknown Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell-legacy-bugs/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
Just to confirm I am still seeing this in 18.10. A few more details: If I open Software & Updates and switch to the Other Software tab and click one of the checkboxes the window loses focus but the authentication dialog does not appear (I have checked it is not under another window). If however I click a checkbox on the Ubuntu Software tab then the authentication dialog does appear. ** Changed in: gnome-shell (Ubuntu) Status: Incomplete => Confirmed ** Tags added: cosmic -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
Luis, Can you please confirm that you are talking about the same error as in the bug description here? (paste it here) If it's a different error then a new bug should be opened. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Incomplete Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
I seem to have found a solution. Install polkit, in my case sudo apt install lxpolkit And then, it may be useful to check the Default applications in Menu -> Preferences -> Default applications for LXSession , select Core Applications , and make sure 'Polkit Agent' is set to lxpolkit. Is it possible that in the default installation of ubuntu, the polkit package is not being installed by default? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Incomplete Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
I am having similar problem in Lubuntu 18.04 LTS. I found it originally when I run 'Software and Updates' from the menu (software-properties- gtk) and try to check/uncheck software sources. Checking/unchecking does not work. I can only see the error message "ERROR:root:Authentication canceled, changes have not been saved" if I run it from the command line. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Incomplete Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
@Darius, the point is the bug is not about gnome-software it is about software-properties-gtk. To run it from a terminal use the command /usr/bin/python3 /usr/bin/software-properties-gtk -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Incomplete Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
@Colin Authorization dialog does not show up for me also and I am getting same error message in logs. I only linked second issue because I think it could be related. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Incomplete Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
@Darius this bug is about the Software & Updates app, which is the one that controls sources.list etc. The bug is that it does not popup the Authorization dialog. It seems to be in no way related to your issue. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Incomplete Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
I have the same problem since 17.10, running currently 18.04. Reinstalling gnome-software did not help. gnome-software does not show apt updates at all. I have to update system using apt from terminal or update-manager Found similar issue in debian mailinglist, but related only to empty updates list: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=851796 Adding attachment file with gnome-software running with --verbose command, 9581 is the line where I've typed in other terminal: "sudo apt update". ** Bug watch added: Debian Bug tracker #851796 https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=851796 ** Attachment added: "verbose_gnome-software" https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1734095/+attachment/5176480/+files/verbose_gnome-software -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Incomplete Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
Thank you for reporting this bug to Ubuntu. Ubuntu 17.10 (artful) reached end-of-life on July 19, 2018. See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed. ** Changed in: gnome-shell (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Incomplete Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
** Changed in: gnome-shell Status: Unknown => Confirmed ** Changed in: gnome-shell Importance: Unknown => High -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed]
** Summary changed: - After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup + After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] ** Bug watch added: GNOME Bug Tracker #751335 https://bugzilla.gnome.org/show_bug.cgi?id=751335 ** Also affects: gnome-shell via https://bugzilla.gnome.org/show_bug.cgi?id=751335 Importance: Unknown Status: Unknown -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Unknown Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] Re: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: gnome-shell (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup [gnome-shell[N]: pushModal: invocation of begin_modal failed] Status in GNOME Shell: Unknown Status in gnome-shell package in Ubuntu: Confirmed Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/gnome-shell/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1734095] [NEW] After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup
Public bug reported: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) ** Affects: gnome-shell (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug artful -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1734095 Title: After upgrade to ubuntu 17.10 Software & Updates not showing authorization popup Status in gnome-shell package in Ubuntu: New Bug description: After upgrading to Ubuntu 17.10 (from 17.04), if I open the Software and Updates app and attempt to change anything it does not popup the authorization dialog and will not let changes through. In sylog I see Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Received 3 identities that can be used for authentication. Only considering one. Nov 23 10:07:04 tigger gnome-shell[2142]: pushModal: invocation of begin_modal failed Nov 23 10:07:04 tigger gnome-shell[2142]: polkitAuthenticationAgent: Failed to show modal dialog. Dismissing authentication request for action-id com.ubuntu.softwareproperties.applychanges cookie 1-28e9d285258e7cd70c2af2980886a55b-1-cff4894642cc4a6c033597370ee1f740 Nov 23 10:07:04 tigger software-properties-gnome.desktop[3367]: ERROR:root:Authentication canceled, changes have not been saved Before the upgrade it was ok. Other apps that require authorisation function as expected. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-shell 3.26.1-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8 Uname: Linux 4.13.0-17-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.5 Architecture: amd64 CurrentDesktop: GNOME Date: Thu Nov 23 10:07:44 2017 DisplayManager: lightdm InstallationDate: Installed on 2014-10-21 (1128 days ago) InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141017) SourcePackage: gnome-shell UpgradeStatus: Upgraded to artful on 2017-11-22 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1734095/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
