[Desktop-packages] [Bug 1822394] Re: [Dell XPS 15 9575] laptop keyboard & touchpad not working at gdm screen after boot
Is is possible to downgrade the BIOS at all? The bug description says: > Did not see this behavior before upgrading from 1.2.0 bios to 1.4.0 bios and the problematic BIOS versions are only a couple of weeks old: https://www.dell.com/support/home/au/en/audhs1/drivers/driversdetails?driverid=p93yr https://www.dell.com/support/home/au/en/audhs1/drivers/driversdetails?driverid=2rfmg Unfortunately there's nothing newer yet either. ** Summary changed: - [Dell XPS 15 9575] laptop keyboard & touchpad not working at gdm screen after boot + [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot ** Also affects: linux (Ubuntu) Importance: Undecided Status: New ** Changed in: linux (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot Status in gdm3 package in Ubuntu: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: On a dell XPS 15 2-in-1 with the latest 1.4.0 bios, my touchpad and keyboard are unresponsive at the gdm login screen. Keyboard works to unlock encrypted harddrive before that though. If I plug in a USB keyboard or activate my bluetooth mouse, I can use those to log in, and then after logging in the laptop touchpad and keyboard work again. Logging out of the desktop results in the laptop touchpad and keyboard working on the gdm screen. Did not see this behavior before upgrading from 1.2.0 bios to 1.4.0 bios, but also had not rebooted in a while, so not sure if bios or package upgrades triggered this behavior. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: gdm3 3.32.0-1ubuntu1 ProcVersionSignature: Ubuntu 5.0.0-8.9-generic 5.0.1 Uname: Linux 5.0.0-8-generic x86_64 ApportVersion: 2.20.10-0ubuntu23 Architecture: amd64 CurrentDesktop: GNOME Date: Fri Mar 29 17:51:00 2019 InstallationDate: Installed on 2018-09-26 (184 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) SourcePackage: gdm3 UpgradeStatus: Upgraded to disco on 2019-03-11 (18 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gdm3/+bug/1822394/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1822394] Re: [Dell XPS 15 9575] laptop keyboard & touchpad not working at gdm screen after boot
Same problem Precision 5530 2-in-1 with 1.4.8 bios. In my case touchpad is always working, keyboard will sometime came after 15-20 seconds. Closing and opening lid will fix problem. Also if you enter password with on screen keyboard (touchscreen) and get to gnome keyboard is working again. Ubuntu 18.04 kernel 4.18, 4.19, 4.20 and 5 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell XPS 15 9575] laptop keyboard & touchpad not working at gdm screen after boot Status in gdm3 package in Ubuntu: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: On a dell XPS 15 2-in-1 with the latest 1.4.0 bios, my touchpad and keyboard are unresponsive at the gdm login screen. Keyboard works to unlock encrypted harddrive before that though. If I plug in a USB keyboard or activate my bluetooth mouse, I can use those to log in, and then after logging in the laptop touchpad and keyboard work again. Logging out of the desktop results in the laptop touchpad and keyboard working on the gdm screen. Did not see this behavior before upgrading from 1.2.0 bios to 1.4.0 bios, but also had not rebooted in a while, so not sure if bios or package upgrades triggered this behavior. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: gdm3 3.32.0-1ubuntu1 ProcVersionSignature: Ubuntu 5.0.0-8.9-generic 5.0.1 Uname: Linux 5.0.0-8-generic x86_64 ApportVersion: 2.20.10-0ubuntu23 Architecture: amd64 CurrentDesktop: GNOME Date: Fri Mar 29 17:51:00 2019 InstallationDate: Installed on 2018-09-26 (184 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) SourcePackage: gdm3 UpgradeStatus: Upgraded to disco on 2019-03-11 (18 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gdm3/+bug/1822394/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1822394] Re: [Dell XPS 15 9575] laptop keyboard & touchpad not working at gdm screen after boot
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: gnome-shell (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell XPS 15 9575] laptop keyboard & touchpad not working at gdm screen after boot Status in gdm3 package in Ubuntu: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: On a dell XPS 15 2-in-1 with the latest 1.4.0 bios, my touchpad and keyboard are unresponsive at the gdm login screen. Keyboard works to unlock encrypted harddrive before that though. If I plug in a USB keyboard or activate my bluetooth mouse, I can use those to log in, and then after logging in the laptop touchpad and keyboard work again. Logging out of the desktop results in the laptop touchpad and keyboard working on the gdm screen. Did not see this behavior before upgrading from 1.2.0 bios to 1.4.0 bios, but also had not rebooted in a while, so not sure if bios or package upgrades triggered this behavior. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: gdm3 3.32.0-1ubuntu1 ProcVersionSignature: Ubuntu 5.0.0-8.9-generic 5.0.1 Uname: Linux 5.0.0-8-generic x86_64 ApportVersion: 2.20.10-0ubuntu23 Architecture: amd64 CurrentDesktop: GNOME Date: Fri Mar 29 17:51:00 2019 InstallationDate: Installed on 2018-09-26 (184 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) SourcePackage: gdm3 UpgradeStatus: Upgraded to disco on 2019-03-11 (18 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gdm3/+bug/1822394/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1822394] Re: [Dell XPS 15 9575] laptop keyboard & touchpad not working at gdm screen after boot
I have the same issue, glad its not just me. The keyboard and touchpad only work once the hinge has been opened over 180degrees even after ive logged in so at least i have a work around till we get a proper fix. Is there anything i can do to assist at this time? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell XPS 15 9575] laptop keyboard & touchpad not working at gdm screen after boot Status in gdm3 package in Ubuntu: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: On a dell XPS 15 2-in-1 with the latest 1.4.0 bios, my touchpad and keyboard are unresponsive at the gdm login screen. Keyboard works to unlock encrypted harddrive before that though. If I plug in a USB keyboard or activate my bluetooth mouse, I can use those to log in, and then after logging in the laptop touchpad and keyboard work again. Logging out of the desktop results in the laptop touchpad and keyboard working on the gdm screen. Did not see this behavior before upgrading from 1.2.0 bios to 1.4.0 bios, but also had not rebooted in a while, so not sure if bios or package upgrades triggered this behavior. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: gdm3 3.32.0-1ubuntu1 ProcVersionSignature: Ubuntu 5.0.0-8.9-generic 5.0.1 Uname: Linux 5.0.0-8-generic x86_64 ApportVersion: 2.20.10-0ubuntu23 Architecture: amd64 CurrentDesktop: GNOME Date: Fri Mar 29 17:51:00 2019 InstallationDate: Installed on 2018-09-26 (184 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) SourcePackage: gdm3 UpgradeStatus: Upgraded to disco on 2019-03-11 (18 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gdm3/+bug/1822394/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1822394] Re: [Dell XPS 15 9575] laptop keyboard & touchpad not working at gdm screen after boot
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: gdm3 (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell XPS 15 9575] laptop keyboard & touchpad not working at gdm screen after boot Status in gdm3 package in Ubuntu: Confirmed Status in gnome-shell package in Ubuntu: Confirmed Bug description: On a dell XPS 15 2-in-1 with the latest 1.4.0 bios, my touchpad and keyboard are unresponsive at the gdm login screen. Keyboard works to unlock encrypted harddrive before that though. If I plug in a USB keyboard or activate my bluetooth mouse, I can use those to log in, and then after logging in the laptop touchpad and keyboard work again. Logging out of the desktop results in the laptop touchpad and keyboard working on the gdm screen. Did not see this behavior before upgrading from 1.2.0 bios to 1.4.0 bios, but also had not rebooted in a while, so not sure if bios or package upgrades triggered this behavior. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: gdm3 3.32.0-1ubuntu1 ProcVersionSignature: Ubuntu 5.0.0-8.9-generic 5.0.1 Uname: Linux 5.0.0-8-generic x86_64 ApportVersion: 2.20.10-0ubuntu23 Architecture: amd64 CurrentDesktop: GNOME Date: Fri Mar 29 17:51:00 2019 InstallationDate: Installed on 2018-09-26 (184 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) SourcePackage: gdm3 UpgradeStatus: Upgraded to disco on 2019-03-11 (18 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gdm3/+bug/1822394/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1822394] Re: [Dell XPS 15 9575] laptop keyboard & touchpad not working at gdm screen after boot
Perhaps this is somehow related to the convertible lid hinge. Ordinarily when the laptop is in "tablet" mode (hinge open > 180 degrees), the keyboard and touchpad are disabled. Even more reliably than using an external device, switching into and then back out of tablet mode by opening/closing the hinge seems to restore keyboard/touchpad functionality. Not sure why they appear to work until the gdm screen though, or why sometimes using an external device causes them to work again. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell XPS 15 9575] laptop keyboard & touchpad not working at gdm screen after boot Status in gdm3 package in Ubuntu: New Status in gnome-shell package in Ubuntu: New Bug description: On a dell XPS 15 2-in-1 with the latest 1.4.0 bios, my touchpad and keyboard are unresponsive at the gdm login screen. Keyboard works to unlock encrypted harddrive before that though. If I plug in a USB keyboard or activate my bluetooth mouse, I can use those to log in, and then after logging in the laptop touchpad and keyboard work again. Logging out of the desktop results in the laptop touchpad and keyboard working on the gdm screen. Did not see this behavior before upgrading from 1.2.0 bios to 1.4.0 bios, but also had not rebooted in a while, so not sure if bios or package upgrades triggered this behavior. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: gdm3 3.32.0-1ubuntu1 ProcVersionSignature: Ubuntu 5.0.0-8.9-generic 5.0.1 Uname: Linux 5.0.0-8-generic x86_64 ApportVersion: 2.20.10-0ubuntu23 Architecture: amd64 CurrentDesktop: GNOME Date: Fri Mar 29 17:51:00 2019 InstallationDate: Installed on 2018-09-26 (184 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) SourcePackage: gdm3 UpgradeStatus: Upgraded to disco on 2019-03-11 (18 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gdm3/+bug/1822394/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
