[Desktop-packages] [Bug 1866194] Re: [Zoom USB audio on Dell Inspiron 7370] shows up in the sound output options but the sound keeps being emitted from the internal laptop speaker

2020-03-23 Thread Daniel van Vugt
Please remember to report the issue upstream:

  https://gitlab.freedesktop.org/groups/pulseaudio/-/issues

and then mention the new bug ID here.

** This bug is no longer a duplicate of bug 1850766
   Bluetooth headset selected as default sound output, yet sound outputs to 
laptop speakers

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https://bugs.launchpad.net/bugs/1866194

Title:
  [Zoom USB audio on Dell Inspiron 7370] shows up in the sound output
  options but the sound keeps being emitted from the internal laptop
  speaker

Status in pulseaudio package in Ubuntu:
  New

Bug description:
  Ubuntu version: focal dev
  Kernel version: 5.4.0-14-generic #17-Ubuntu SMP Thu Feb 6 22:47:59 UTC 2020
  Device CID: 201704-25503

  Steps to reproduce:

  1. Go to Bluetooth settings panel
  2. Pair a BT device
  3. Make sure it's marked as Connected, and go to the Sound settings
  4. Make sure it's the one selected as "Output device"
  5. Click "Test"
  -> the test sound outputs from the internal laptop speakers (NOK)
  6. Select "Speakers - Built-in Audio" as Output device and click "Test"
  -> the test sound outputs from the internal laptop speakers (OK)
  7. Try to switch back to the BT device and click Test
  -> same result as in step 5

  Tested with 2 different BT devices (one headset and one speaker)

  Attached are btmon logs captured during the procedure described above,
  and pactl logs capture after step 7.

  I was previously using 19.04 and 19.10 on this device and never
  experienced this kind of issue.

  Up to this morning, it was harder to connect the BT device, but once
  connected, the sound would output on it as expected. Now, the BT
  connection seems to work better, but I can't output the sound to the
  BT device...

  I tried to reboot the device, and also to suspend/resume, but in each
  case, the BT device can connect back, but the sound is still output
  from the internal laptop speakers, even when the BT device is selected
  in the Sound settings.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: pulseaudio 1:13.99.1-1ubuntu1
  ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18
  Uname: Linux 5.4.0-14-generic x86_64
  ApportVersion: 2.20.11-0ubuntu18
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  pieq   1566 F pulseaudio
   /dev/snd/pcmC0D0c:   pieq   1566 F...m pulseaudio
   /dev/snd/pcmC0D0p:   pieq   1566 F...m pulseaudio
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Mar  5 22:15:50 2020
  InstallationDate: Installed on 2020-01-17 (48 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200116)
  SourcePackage: pulseaudio
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/23/2019
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.14.0
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvr1.14.0:bd04/23/2019:svnDellInc.:pnInspiron7370:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr:
  dmi.product.family: Inspiron
  dmi.product.name: Inspiron 7370
  dmi.product.sku: 07E9
  dmi.sys.vendor: Dell Inc.

To manage notifications about this bug go to:
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[Desktop-packages] [Bug 1866194] Re: [Zoom USB audio on Dell Inspiron 7370] shows up in the sound output options but the sound keeps being emitted from the internal laptop speaker

2020-03-23 Thread Pierre Equoy
*** This bug is a duplicate of bug 1850766 ***
https://bugs.launchpad.net/bugs/1850766

Daniel,

this bug is not a duplicate of lp:1850766. In lp:1850766, selecting the
output device back and forth is an enough workaround to make it work.
Here, doing so doesn't do anything, and the only workaround I found is
by manually switching the sink-inputs as I described in comment #7.

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You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1866194

Title:
  [Zoom USB audio on Dell Inspiron 7370] shows up in the sound output
  options but the sound keeps being emitted from the internal laptop
  speaker

Status in pulseaudio package in Ubuntu:
  New

Bug description:
  Ubuntu version: focal dev
  Kernel version: 5.4.0-14-generic #17-Ubuntu SMP Thu Feb 6 22:47:59 UTC 2020
  Device CID: 201704-25503

  Steps to reproduce:

  1. Go to Bluetooth settings panel
  2. Pair a BT device
  3. Make sure it's marked as Connected, and go to the Sound settings
  4. Make sure it's the one selected as "Output device"
  5. Click "Test"
  -> the test sound outputs from the internal laptop speakers (NOK)
  6. Select "Speakers - Built-in Audio" as Output device and click "Test"
  -> the test sound outputs from the internal laptop speakers (OK)
  7. Try to switch back to the BT device and click Test
  -> same result as in step 5

  Tested with 2 different BT devices (one headset and one speaker)

  Attached are btmon logs captured during the procedure described above,
  and pactl logs capture after step 7.

  I was previously using 19.04 and 19.10 on this device and never
  experienced this kind of issue.

  Up to this morning, it was harder to connect the BT device, but once
  connected, the sound would output on it as expected. Now, the BT
  connection seems to work better, but I can't output the sound to the
  BT device...

  I tried to reboot the device, and also to suspend/resume, but in each
  case, the BT device can connect back, but the sound is still output
  from the internal laptop speakers, even when the BT device is selected
  in the Sound settings.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: pulseaudio 1:13.99.1-1ubuntu1
  ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18
  Uname: Linux 5.4.0-14-generic x86_64
  ApportVersion: 2.20.11-0ubuntu18
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  pieq   1566 F pulseaudio
   /dev/snd/pcmC0D0c:   pieq   1566 F...m pulseaudio
   /dev/snd/pcmC0D0p:   pieq   1566 F...m pulseaudio
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Mar  5 22:15:50 2020
  InstallationDate: Installed on 2020-01-17 (48 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200116)
  SourcePackage: pulseaudio
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/23/2019
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.14.0
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvr1.14.0:bd04/23/2019:svnDellInc.:pnInspiron7370:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr:
  dmi.product.family: Inspiron
  dmi.product.name: Inspiron 7370
  dmi.product.sku: 07E9
  dmi.sys.vendor: Dell Inc.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1866194/+subscriptions

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[Desktop-packages] [Bug 1866194] Re: [Zoom USB audio on Dell Inspiron 7370] shows up in the sound output options but the sound keeps being emitted from the internal laptop speaker

2020-03-23 Thread Daniel van Vugt
*** This bug is a duplicate of bug 1850766 ***
https://bugs.launchpad.net/bugs/1850766

** This bug has been marked a duplicate of bug 1850766
   Bluetooth headset selected as default sound output, yet sound outputs to 
laptop speakers

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to pulseaudio in Ubuntu.
https://bugs.launchpad.net/bugs/1866194

Title:
  [Zoom USB audio on Dell Inspiron 7370] shows up in the sound output
  options but the sound keeps being emitted from the internal laptop
  speaker

Status in pulseaudio package in Ubuntu:
  New

Bug description:
  Ubuntu version: focal dev
  Kernel version: 5.4.0-14-generic #17-Ubuntu SMP Thu Feb 6 22:47:59 UTC 2020
  Device CID: 201704-25503

  Steps to reproduce:

  1. Go to Bluetooth settings panel
  2. Pair a BT device
  3. Make sure it's marked as Connected, and go to the Sound settings
  4. Make sure it's the one selected as "Output device"
  5. Click "Test"
  -> the test sound outputs from the internal laptop speakers (NOK)
  6. Select "Speakers - Built-in Audio" as Output device and click "Test"
  -> the test sound outputs from the internal laptop speakers (OK)
  7. Try to switch back to the BT device and click Test
  -> same result as in step 5

  Tested with 2 different BT devices (one headset and one speaker)

  Attached are btmon logs captured during the procedure described above,
  and pactl logs capture after step 7.

  I was previously using 19.04 and 19.10 on this device and never
  experienced this kind of issue.

  Up to this morning, it was harder to connect the BT device, but once
  connected, the sound would output on it as expected. Now, the BT
  connection seems to work better, but I can't output the sound to the
  BT device...

  I tried to reboot the device, and also to suspend/resume, but in each
  case, the BT device can connect back, but the sound is still output
  from the internal laptop speakers, even when the BT device is selected
  in the Sound settings.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: pulseaudio 1:13.99.1-1ubuntu1
  ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18
  Uname: Linux 5.4.0-14-generic x86_64
  ApportVersion: 2.20.11-0ubuntu18
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  pieq   1566 F pulseaudio
   /dev/snd/pcmC0D0c:   pieq   1566 F...m pulseaudio
   /dev/snd/pcmC0D0p:   pieq   1566 F...m pulseaudio
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Mar  5 22:15:50 2020
  InstallationDate: Installed on 2020-01-17 (48 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200116)
  SourcePackage: pulseaudio
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/23/2019
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.14.0
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvr1.14.0:bd04/23/2019:svnDellInc.:pnInspiron7370:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr:
  dmi.product.family: Inspiron
  dmi.product.name: Inspiron 7370
  dmi.product.sku: 07E9
  dmi.sys.vendor: Dell Inc.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1866194/+subscriptions

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[Desktop-packages] [Bug 1866194] Re: [Zoom USB audio on Dell Inspiron 7370] shows up in the sound output options but the sound keeps being emitted from the internal laptop speaker

2020-03-19 Thread Pierre Equoy
** Description changed:

  Ubuntu version: focal dev
  Kernel version: 5.4.0-14-generic #17-Ubuntu SMP Thu Feb 6 22:47:59 UTC 2020
  Device CID: 201704-25503
  
  Steps to reproduce:
  
  1. Go to Bluetooth settings panel
  2. Pair a BT device
  3. Make sure it's marked as Connected, and go to the Sound settings
  4. Make sure it's the one selected as "Output device"
  5. Click "Test"
  -> the test sound outputs from the internal laptop speakers (NOK)
  6. Select "Speakers - Built-in Audio" as Output device and click "Test"
  -> the test sound outputs from the internal laptop speakers (OK)
  7. Try to switch back to the BT device and click Test
  -> same result as in step 5
  
  Tested with 2 different BT devices (one headset and one speaker)
  
  Attached are btmon logs captured during the procedure described above,
  and pactl logs capture after step 7.
+ 
+ I was previously using 19.04 and 19.10 on this device and never
+ experienced this kind of issue.
  
  Up to this morning, it was harder to connect the BT device, but once
  connected, the sound would output on it as expected. Now, the BT
  connection seems to work better, but I can't output the sound to the BT
  device...
  
  I tried to reboot the device, and also to suspend/resume, but in each
  case, the BT device can connect back, but the sound is still output from
  the internal laptop speakers, even when the BT device is selected in the
  Sound settings.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: pulseaudio 1:13.99.1-1ubuntu1
  ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18
  Uname: Linux 5.4.0-14-generic x86_64
  ApportVersion: 2.20.11-0ubuntu18
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  pieq   1566 F pulseaudio
   /dev/snd/pcmC0D0c:   pieq   1566 F...m pulseaudio
   /dev/snd/pcmC0D0p:   pieq   1566 F...m pulseaudio
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Mar  5 22:15:50 2020
  InstallationDate: Installed on 2020-01-17 (48 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200116)
  SourcePackage: pulseaudio
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/23/2019
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.14.0
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvr1.14.0:bd04/23/2019:svnDellInc.:pnInspiron7370:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr:
  dmi.product.family: Inspiron
  dmi.product.name: Inspiron 7370
  dmi.product.sku: 07E9
  dmi.sys.vendor: Dell Inc.

-- 
You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1866194

Title:
  [Zoom USB audio on Dell Inspiron 7370] shows up in the sound output
  options but the sound keeps being emitted from the internal laptop
  speaker

Status in pulseaudio package in Ubuntu:
  New

Bug description:
  Ubuntu version: focal dev
  Kernel version: 5.4.0-14-generic #17-Ubuntu SMP Thu Feb 6 22:47:59 UTC 2020
  Device CID: 201704-25503

  Steps to reproduce:

  1. Go to Bluetooth settings panel
  2. Pair a BT device
  3. Make sure it's marked as Connected, and go to the Sound settings
  4. Make sure it's the one selected as "Output device"
  5. Click "Test"
  -> the test sound outputs from the internal laptop speakers (NOK)
  6. Select "Speakers - Built-in Audio" as Output device and click "Test"
  -> the test sound outputs from the internal laptop speakers (OK)
  7. Try to switch back to the BT device and click Test
  -> same result as in step 5

  Tested with 2 different BT devices (one headset and one speaker)

  Attached are btmon logs captured during the procedure described above,
  and pactl logs capture after step 7.

  I was previously using 19.04 and 19.10 on this device and never
  experienced this kind of issue.

  Up to this morning, it was harder to connect the BT device, but once
  connected, the sound would output on it as expected. Now, the BT
  connection seems to work better, but I can't output the sound to the
  BT device...

  I tried to reboot the device, and also to suspend/resume, but in each
  case, the BT device can connect back, but the sound is still output
  from the internal laptop speakers, even when the BT device is selected
  in the Sound settings.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: pulseaudio 1:13.99.1-1ubuntu1
  ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18
  Uname: Linux 5.4.0-14-generic x86_64
  ApportVersion: 2.20.11-0ubuntu18
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  pieq   1566 F pulseaudio
   /dev/snd/pcmC0D0c:   pieq   1566 F...m pulseaudio
   /dev/snd/pcmC0D0p:   pieq   1566 F...m pulseaudio
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Mar  5 22:15:50 2020
  InstallationDate: 

[Desktop-packages] [Bug 1866194] Re: [Zoom USB audio on Dell Inspiron 7370] shows up in the sound output options but the sound keeps being emitted from the internal laptop speaker

2020-03-19 Thread Daniel van Vugt
I'll unassign myself since I have no way to reproduce this right now.

We may yet group similar bugs with this one in future but generally it's
more helpful to deter people from doing that too soon. Otherwise when a
bug is declared fixed someone will pipe up and say it's not, when really
they've just subscribed to the wrong bug.

** Changed in: pulseaudio (Ubuntu)
 Assignee: Daniel van Vugt (vanvugt) => (unassigned)

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You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1866194

Title:
  [Zoom USB audio on Dell Inspiron 7370] shows up in the sound output
  options but the sound keeps being emitted from the internal laptop
  speaker

Status in pulseaudio package in Ubuntu:
  New

Bug description:
  Ubuntu version: focal dev
  Kernel version: 5.4.0-14-generic #17-Ubuntu SMP Thu Feb 6 22:47:59 UTC 2020
  Device CID: 201704-25503

  Steps to reproduce:

  1. Go to Bluetooth settings panel
  2. Pair a BT device
  3. Make sure it's marked as Connected, and go to the Sound settings
  4. Make sure it's the one selected as "Output device"
  5. Click "Test"
  -> the test sound outputs from the internal laptop speakers (NOK)
  6. Select "Speakers - Built-in Audio" as Output device and click "Test"
  -> the test sound outputs from the internal laptop speakers (OK)
  7. Try to switch back to the BT device and click Test
  -> same result as in step 5

  Tested with 2 different BT devices (one headset and one speaker)

  Attached are btmon logs captured during the procedure described above,
  and pactl logs capture after step 7.

  Up to this morning, it was harder to connect the BT device, but once
  connected, the sound would output on it as expected. Now, the BT
  connection seems to work better, but I can't output the sound to the
  BT device...

  I tried to reboot the device, and also to suspend/resume, but in each
  case, the BT device can connect back, but the sound is still output
  from the internal laptop speakers, even when the BT device is selected
  in the Sound settings.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: pulseaudio 1:13.99.1-1ubuntu1
  ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18
  Uname: Linux 5.4.0-14-generic x86_64
  ApportVersion: 2.20.11-0ubuntu18
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  pieq   1566 F pulseaudio
   /dev/snd/pcmC0D0c:   pieq   1566 F...m pulseaudio
   /dev/snd/pcmC0D0p:   pieq   1566 F...m pulseaudio
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Mar  5 22:15:50 2020
  InstallationDate: Installed on 2020-01-17 (48 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200116)
  SourcePackage: pulseaudio
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/23/2019
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.14.0
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvr1.14.0:bd04/23/2019:svnDellInc.:pnInspiron7370:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr:
  dmi.product.family: Inspiron
  dmi.product.name: Inspiron 7370
  dmi.product.sku: 07E9
  dmi.sys.vendor: Dell Inc.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1866194/+subscriptions

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