Re: Best practice when closing issues?

[Tom White]

A common pattern I've seen at Apache is: an issue marked as Resolved
when the fix is committed, then Closed when the issue is released (via
a bulk change in JIRA by the release manager).

Tom

On Mon, Apr 3, 2017 at 5:39 PM, Tim Armstrong  wrote:
> I've always used "Resolve Issue".
>
> I think there's only a distinction for more complex workflows. According to
> JIRA, "Resolving an issue indicates that the developers are satisfied the
> issue is finished" and "Closing an issue indicates that there is no more
> work to be done on it, and that it has been verified as complete".
>
>
> On Mon, Apr 3, 2017 at 2:32 AM, Lars Volker  wrote:
>
>> Do we have a best practice for the Status of finished work? Currently we
>> seem to use "Resolved" mostly, but sometime also "Closed". When should I
>> use which one?
>>
>> Thanks, Lars
>>
>> StatusIssuesPercentage
>> Open
>> > jspa?reset=true=project+%3D+IMPALA+AND+status+
>> %3D+Open+ORDER+BY+priority+DESC=hide>
>> 1491
>>
>>29%
>> Reopened
>> > jspa?reset=true=project+%3D+IMPALA+AND+status+
>> %3D+Reopened+ORDER+BY+priority+DESC=hide>
>> 44
>>
>>1%
>> Resolved
>> > jspa?reset=true=project+%3D+IMPALA+AND+status+
>> %3D+Resolved+ORDER+BY+priority+DESC=hide>
>> 3550
>>
>>69%
>> Closed
>> > jspa?reset=true=project+%3D+IMPALA+AND+status+
>> %3D+Closed+ORDER+BY+priority+DESC=hide>
>> 45
>>
>>1%
>>

Re: Best practice when closing issues?

[Tim Armstrong]

I've always used "Resolve Issue".

I think there's only a distinction for more complex workflows. According to
JIRA, "Resolving an issue indicates that the developers are satisfied the
issue is finished" and "Closing an issue indicates that there is no more
work to be done on it, and that it has been verified as complete".


On Mon, Apr 3, 2017 at 2:32 AM, Lars Volker  wrote:

> Do we have a best practice for the Status of finished work? Currently we
> seem to use "Resolved" mostly, but sometime also "Closed". When should I
> use which one?
>
> Thanks, Lars
>
> StatusIssuesPercentage
> Open
>  jspa?reset=true=project+%3D+IMPALA+AND+status+
> %3D+Open+ORDER+BY+priority+DESC=hide>
> 1491
>
>29%
> Reopened
>  jspa?reset=true=project+%3D+IMPALA+AND+status+
> %3D+Reopened+ORDER+BY+priority+DESC=hide>
> 44
>
>1%
> Resolved
>  jspa?reset=true=project+%3D+IMPALA+AND+status+
> %3D+Resolved+ORDER+BY+priority+DESC=hide>
> 3550
>
>69%
> Closed
>  jspa?reset=true=project+%3D+IMPALA+AND+status+
> %3D+Closed+ORDER+BY+priority+DESC=hide>
> 45
>
>1%
>

Best practice when closing issues?

[Lars Volker]

Do we have a best practice for the Status of finished work? Currently we
seem to use "Resolved" mostly, but sometime also "Closed". When should I
use which one?

Thanks, Lars

StatusIssuesPercentage
Open

1491

   29%
Reopened

44

   1%
Resolved

3550

   69%
Closed

45

   1%