Re: [Dev] Issue in adding multiple devices for a user in EMM
Hi, I tried this scenario again and it worked. I think there would have been a network issue earlier (as I tested it at home). For example : I created a user and enrolled an android device using the username and emailed password, in WiFi_1. Then disconnected from WiFi_1 and connected to WiFi_2, tried to add another android device from WiFi_2 with the same username and emailed password. It worked, the device was added successfully. Thank you. Regards, Pasanthi. On Mon, Oct 13, 2014 at 10:06 PM, Niranjan Karunanandham niran...@wso2.com wrote: Hi Pasanthi, On Mon, Oct 13, 2014 at 12:33 PM, Pasanthi Amarasekera pasan...@wso2.com wrote: Hi Harshan, No I did not get any errors in server but the authentication failed with the agent in the device. And another thing I noticed is, it is not the same EMM server IP I get when I change the network. When the network changes, the server IP will change because the IP assigned to your laptop changes when you connect to another wifi network. Regards, Nira On Mon, Oct 13, 2014 at 1:42 PM, Inosh Perera ino...@wso2.com wrote: Hi Pasanthi, Instead of creating a new user, can you use admin credential and enroll with two devices? This should be possible, and even for a normal user, it should work. What is the exact error shown on the device? Regards, Inosh On Mon, Oct 13, 2014 at 1:32 PM, Harshan Liyanage hars...@wso2.com wrote: Hi Pasanthi, We have not tested such multi-device scenarios in different networks. But it should work fine. However could you please try enrolling a different user enroll multiple devices for that user (in the same network)? Thanks, Best Regards, Lakshitha Harshan Software Engineer Mobile: *+94724423048* Email: hars...@wso2.com Blog : http://harshanliyanage.blogspot.com/ *WSO2, Inc. :** wso2.com http://wso2.com/* lean.enterprise.middleware. On Mon, Oct 13, 2014 at 12:33 PM, Pasanthi Amarasekera pasan...@wso2.com wrote: Hi Harshan, No I did not get any errors in server but the authentication failed with the agent in the device. And another thing I noticed is, it is not the same EMM server IP I get when I change the network. For example let's say I got PW_1 as password with WiFi_1 for user_1. I can't use this PW_1 to enroll another device for user_1 in WiFi_2. Thank you. Regards, Pasanthi. On Mon, Oct 13, 2014 at 11:54 AM, Harshan Liyanage hars...@wso2.com wrote: Hi Pasanthi, AFAIK there could not be any issue for this scenario. We have tested it. Do you get any errors in server when enrolling the new device to the EMM? Thanks, Best Regards, Lakshitha Harshan Software Engineer Mobile: *+94724423048* Email: hars...@wso2.com Blog : http://harshanliyanage.blogspot.com/ *WSO2, Inc. :** wso2.com http://wso2.com/* lean.enterprise.middleware. On Mon, Oct 13, 2014 at 10:59 AM, Pasanthi Amarasekera pasan...@wso2.com wrote: On Sun, Oct 12, 2014 at 11:57 PM, Pasanthi Amarasekera pasan...@wso2.com wrote: Hi, Last week I created a user to the EMM running in my localhost and then enrolled an android phone, with the username and the password given in the user enrollment email. Today I tried to add an android tab to the same user with the same username and password. But those credentials didn't work today. What can be the reason for this ? The tab used is a nexus 7 with android 4.4.4 I had to create a new user to add the above mentioned tab to my local EMM. The only difference between the users I created last week and today is, the wifi network. Thank you. Regards, Pasanthi. -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev -- Inosh Perera Software Engineer, WSO2 Inc. Tel: 0785293686 ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev -- *Niranjan Karunanandham* Senior Software Engineer - WSO2 Inc. WSO2 Inc.: http://www.wso2.com ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev
Re: [Dev] Issue in adding multiple devices for a user in EMM
Hi Pasanthi, AFAIK there could not be any issue for this scenario. We have tested it. Do you get any errors in server when enrolling the new device to the EMM? Thanks, Best Regards, Lakshitha Harshan Software Engineer Mobile: *+94724423048* Email: hars...@wso2.com Blog : http://harshanliyanage.blogspot.com/ *WSO2, Inc. :** wso2.com http://wso2.com/* lean.enterprise.middleware. On Mon, Oct 13, 2014 at 10:59 AM, Pasanthi Amarasekera pasan...@wso2.com wrote: On Sun, Oct 12, 2014 at 11:57 PM, Pasanthi Amarasekera pasan...@wso2.com wrote: Hi, Last week I created a user to the EMM running in my localhost and then enrolled an android phone, with the username and the password given in the user enrollment email. Today I tried to add an android tab to the same user with the same username and password. But those credentials didn't work today. What can be the reason for this ? The tab used is a nexus 7 with android 4.4.4 I had to create a new user to add the above mentioned tab to my local EMM. The only difference between the users I created last week and today is, the wifi network. Thank you. Regards, Pasanthi. -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev
Re: [Dev] Issue in adding multiple devices for a user in EMM
Hi Harshan, No I did not get any errors in server but the authentication failed with the agent in the device. And another thing I noticed is, it is not the same EMM server IP I get when I change the network. For example let's say I got PW_1 as password with WiFi_1 for user_1. I can't use this PW_1 to enroll another device for user_1 in WiFi_2. Thank you. Regards, Pasanthi. On Mon, Oct 13, 2014 at 11:54 AM, Harshan Liyanage hars...@wso2.com wrote: Hi Pasanthi, AFAIK there could not be any issue for this scenario. We have tested it. Do you get any errors in server when enrolling the new device to the EMM? Thanks, Best Regards, Lakshitha Harshan Software Engineer Mobile: *+94724423048* Email: hars...@wso2.com Blog : http://harshanliyanage.blogspot.com/ *WSO2, Inc. :** wso2.com http://wso2.com/* lean.enterprise.middleware. On Mon, Oct 13, 2014 at 10:59 AM, Pasanthi Amarasekera pasan...@wso2.com wrote: On Sun, Oct 12, 2014 at 11:57 PM, Pasanthi Amarasekera pasan...@wso2.com wrote: Hi, Last week I created a user to the EMM running in my localhost and then enrolled an android phone, with the username and the password given in the user enrollment email. Today I tried to add an android tab to the same user with the same username and password. But those credentials didn't work today. What can be the reason for this ? The tab used is a nexus 7 with android 4.4.4 I had to create a new user to add the above mentioned tab to my local EMM. The only difference between the users I created last week and today is, the wifi network. Thank you. Regards, Pasanthi. -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev
Re: [Dev] Issue in adding multiple devices for a user in EMM
Hi Pasanthi, We have not tested such multi-device scenarios in different networks. But it should work fine. However could you please try enrolling a different user enroll multiple devices for that user (in the same network)? Thanks, Best Regards, Lakshitha Harshan Software Engineer Mobile: *+94724423048* Email: hars...@wso2.com Blog : http://harshanliyanage.blogspot.com/ *WSO2, Inc. :** wso2.com http://wso2.com/* lean.enterprise.middleware. On Mon, Oct 13, 2014 at 12:33 PM, Pasanthi Amarasekera pasan...@wso2.com wrote: Hi Harshan, No I did not get any errors in server but the authentication failed with the agent in the device. And another thing I noticed is, it is not the same EMM server IP I get when I change the network. For example let's say I got PW_1 as password with WiFi_1 for user_1. I can't use this PW_1 to enroll another device for user_1 in WiFi_2. Thank you. Regards, Pasanthi. On Mon, Oct 13, 2014 at 11:54 AM, Harshan Liyanage hars...@wso2.com wrote: Hi Pasanthi, AFAIK there could not be any issue for this scenario. We have tested it. Do you get any errors in server when enrolling the new device to the EMM? Thanks, Best Regards, Lakshitha Harshan Software Engineer Mobile: *+94724423048* Email: hars...@wso2.com Blog : http://harshanliyanage.blogspot.com/ *WSO2, Inc. :** wso2.com http://wso2.com/* lean.enterprise.middleware. On Mon, Oct 13, 2014 at 10:59 AM, Pasanthi Amarasekera pasan...@wso2.com wrote: On Sun, Oct 12, 2014 at 11:57 PM, Pasanthi Amarasekera pasan...@wso2.com wrote: Hi, Last week I created a user to the EMM running in my localhost and then enrolled an android phone, with the username and the password given in the user enrollment email. Today I tried to add an android tab to the same user with the same username and password. But those credentials didn't work today. What can be the reason for this ? The tab used is a nexus 7 with android 4.4.4 I had to create a new user to add the above mentioned tab to my local EMM. The only difference between the users I created last week and today is, the wifi network. Thank you. Regards, Pasanthi. -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev
Re: [Dev] Issue in adding multiple devices for a user in EMM
Hi Pasanthi, Instead of creating a new user, can you use admin credential and enroll with two devices? This should be possible, and even for a normal user, it should work. What is the exact error shown on the device? Regards, Inosh On Mon, Oct 13, 2014 at 1:32 PM, Harshan Liyanage hars...@wso2.com wrote: Hi Pasanthi, We have not tested such multi-device scenarios in different networks. But it should work fine. However could you please try enrolling a different user enroll multiple devices for that user (in the same network)? Thanks, Best Regards, Lakshitha Harshan Software Engineer Mobile: *+94724423048* Email: hars...@wso2.com Blog : http://harshanliyanage.blogspot.com/ *WSO2, Inc. :** wso2.com http://wso2.com/* lean.enterprise.middleware. On Mon, Oct 13, 2014 at 12:33 PM, Pasanthi Amarasekera pasan...@wso2.com wrote: Hi Harshan, No I did not get any errors in server but the authentication failed with the agent in the device. And another thing I noticed is, it is not the same EMM server IP I get when I change the network. For example let's say I got PW_1 as password with WiFi_1 for user_1. I can't use this PW_1 to enroll another device for user_1 in WiFi_2. Thank you. Regards, Pasanthi. On Mon, Oct 13, 2014 at 11:54 AM, Harshan Liyanage hars...@wso2.com wrote: Hi Pasanthi, AFAIK there could not be any issue for this scenario. We have tested it. Do you get any errors in server when enrolling the new device to the EMM? Thanks, Best Regards, Lakshitha Harshan Software Engineer Mobile: *+94724423048* Email: hars...@wso2.com Blog : http://harshanliyanage.blogspot.com/ *WSO2, Inc. :** wso2.com http://wso2.com/* lean.enterprise.middleware. On Mon, Oct 13, 2014 at 10:59 AM, Pasanthi Amarasekera pasan...@wso2.com wrote: On Sun, Oct 12, 2014 at 11:57 PM, Pasanthi Amarasekera pasan...@wso2.com wrote: Hi, Last week I created a user to the EMM running in my localhost and then enrolled an android phone, with the username and the password given in the user enrollment email. Today I tried to add an android tab to the same user with the same username and password. But those credentials didn't work today. What can be the reason for this ? The tab used is a nexus 7 with android 4.4.4 I had to create a new user to add the above mentioned tab to my local EMM. The only difference between the users I created last week and today is, the wifi network. Thank you. Regards, Pasanthi. -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev -- Inosh Perera Software Engineer, WSO2 Inc. Tel: 0785293686 ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev
Re: [Dev] Issue in adding multiple devices for a user in EMM
Hi Pasanthi, On Mon, Oct 13, 2014 at 12:33 PM, Pasanthi Amarasekera pasan...@wso2.com wrote: Hi Harshan, No I did not get any errors in server but the authentication failed with the agent in the device. And another thing I noticed is, it is not the same EMM server IP I get when I change the network. When the network changes, the server IP will change because the IP assigned to your laptop changes when you connect to another wifi network. Regards, Nira On Mon, Oct 13, 2014 at 1:42 PM, Inosh Perera ino...@wso2.com wrote: Hi Pasanthi, Instead of creating a new user, can you use admin credential and enroll with two devices? This should be possible, and even for a normal user, it should work. What is the exact error shown on the device? Regards, Inosh On Mon, Oct 13, 2014 at 1:32 PM, Harshan Liyanage hars...@wso2.com wrote: Hi Pasanthi, We have not tested such multi-device scenarios in different networks. But it should work fine. However could you please try enrolling a different user enroll multiple devices for that user (in the same network)? Thanks, Best Regards, Lakshitha Harshan Software Engineer Mobile: *+94724423048* Email: hars...@wso2.com Blog : http://harshanliyanage.blogspot.com/ *WSO2, Inc. :** wso2.com http://wso2.com/* lean.enterprise.middleware. On Mon, Oct 13, 2014 at 12:33 PM, Pasanthi Amarasekera pasan...@wso2.com wrote: Hi Harshan, No I did not get any errors in server but the authentication failed with the agent in the device. And another thing I noticed is, it is not the same EMM server IP I get when I change the network. For example let's say I got PW_1 as password with WiFi_1 for user_1. I can't use this PW_1 to enroll another device for user_1 in WiFi_2. Thank you. Regards, Pasanthi. On Mon, Oct 13, 2014 at 11:54 AM, Harshan Liyanage hars...@wso2.com wrote: Hi Pasanthi, AFAIK there could not be any issue for this scenario. We have tested it. Do you get any errors in server when enrolling the new device to the EMM? Thanks, Best Regards, Lakshitha Harshan Software Engineer Mobile: *+94724423048* Email: hars...@wso2.com Blog : http://harshanliyanage.blogspot.com/ *WSO2, Inc. :** wso2.com http://wso2.com/* lean.enterprise.middleware. On Mon, Oct 13, 2014 at 10:59 AM, Pasanthi Amarasekera pasan...@wso2.com wrote: On Sun, Oct 12, 2014 at 11:57 PM, Pasanthi Amarasekera pasan...@wso2.com wrote: Hi, Last week I created a user to the EMM running in my localhost and then enrolled an android phone, with the username and the password given in the user enrollment email. Today I tried to add an android tab to the same user with the same username and password. But those credentials didn't work today. What can be the reason for this ? The tab used is a nexus 7 with android 4.4.4 I had to create a new user to add the above mentioned tab to my local EMM. The only difference between the users I created last week and today is, the wifi network. Thank you. Regards, Pasanthi. -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev -- Inosh Perera Software Engineer, WSO2 Inc. Tel: 0785293686 ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev -- *Niranjan Karunanandham* Senior Software Engineer - WSO2 Inc. WSO2 Inc.: http://www.wso2.com ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev
Re: [Dev] Issue in adding multiple devices for a user in EMM
On Sun, Oct 12, 2014 at 11:57 PM, Pasanthi Amarasekera pasan...@wso2.com wrote: Hi, Last week I created a user to the EMM running in my localhost and then enrolled an android phone, with the username and the password given in the user enrollment email. Today I tried to add an android tab to the same user with the same username and password. But those credentials didn't work today. What can be the reason for this ? The tab used is a nexus 7 with android 4.4.4 I had to create a new user to add the above mentioned tab to my local EMM. The only difference between the users I created last week and today is, the wifi network. Thank you. Regards, Pasanthi. -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 -- Pasanthi Amarasekera WSO2 Inc: http://wso2.com lean.enterprise.middleware Mobile: +94 77 9541735 ___ Dev mailing list Dev@wso2.org http://wso2.org/cgi-bin/mailman/listinfo/dev
