[IxDA Discuss] Fixed or rotating feedback icon?
Hi, Has anyone conducted usability studies or knows about user preference for a fixed position rotating feedback icon (eg. [+] Feedback) versus a rotating and scrolling one which follows the user as they scroll up and down a page. Thanks, Shima Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] How to Get Useful Feedback from Customer Support?
Hi, Our UX team would like to work more collaboratively with our customer support team in getting the top customers' issues. We usually receive feedback such as change this to ... or move this to It's more suggestions and recommendations on what they want to see improved rather than the actual customers' issues. I am wondering about how you (as the UX team) communicate with your customer support team on getting the raw underlying customers' issues. Do you train your customer support team on what they need to look for to provide the UX team with valuable data? Thank you, Shima Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] International Usability Vendors?
Hello, We are looking for vendors to conduct international usability studies in the UK, France and Germany with in-country participants and moderators who speak the language. Has anyone used a vendor and been happy with the service and results that they have received? Please let me know about the name of the vendor and the contact information. Thank you, Shima Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Meaning of Hard Coding Colors?
Hi, I have seen that it is recommended to avoid hard coding colors. Does anyone know what exactly hard coding colors means? Any specific examples are appreciated. Thank you, Shima Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Going beyond Usability: The need to design for Persuasion, Emotion, and Trust
I recently took Susan's HFI PET design course (design for persuation, emotion and trust) course and really like it. It was a 3-day couse and she covered a lot in it. Shima From: Brian Mila brian.m...@trizetto.com To: disc...@ixda.org Sent: Monday, July 13, 2009 9:29:40 AM Subject: Re: [IxDA Discuss] Going beyond Usability: The need to design for Persuasion, Emotion, and Trust One of the other researchers at HFI, Susan Weinschenk, recently published a book called Neuro Web Design - What makes them click? It was a good read and covered 9 different persuasion techniques. My only complaint is that I wish it covered even more. To the points made by others, I agree, and think that in addition to having it all packaged up another benefit is that it gives us the vocabulary to start the discussion with regarding persuasion techniques. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=43652 Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Best Practices in Usability Testing of Search Results Page
We would like to test 5-6 different designs of a search results page and want to know if users notice some elements or information on the different designs. Are there best practices (besides counter balancing) in usability test of search results pages? We have an eye tracker that can be beneficial in the usability test. Thanks! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=41852 Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Best Practices in Usability Testing of Search Results Page
Hi, What are some of the best practices in usability test of search results pages? Do you use them? Thanks, Shima Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
[IxDA Discuss] Testing- Remote Focus Group
Hi, We are planning to conduct a remote focus group with a limited number of participants and I was wondering if anyone has done that before. Did you use any specific tools or applications? Are there ways to make it more efficient and get the most out of the remote focus groups? Thank you, Shima Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
