Re: [slim] SB3 and The Online Store

2009-12-11 Thread mparry

Hey guys,
Unfortunately the online store that used to exist on
logitechsqueezebox.com is no longer open. All the links from
logitechsqueezebox.com SHOULD be redirecting to logitech.com. 
I apologize for the confusion this may be causing.


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Re: [slim] SB3 and The Online Store

2009-12-11 Thread mparry

The problem is Logitech.com does not sell all these items. One thing I
would say is to try and contact support if you have broken your cradle,
power supply etc as they may be able to source one for you.


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Re: [slim] Not a happy customer

2009-12-11 Thread mparry

Hi Jobb,
I am sorry that you seem to have had a bad support experience. I am
unclear though as to whether you just want a refund or you wanted
support? 
If you were looking for a refund then it is standard practice to return
the item to the store you brought it from.
As far as the email address I agree that the email support system can
have some problems for time to time.However  I would also say that our
support team are some extremely passionate and helpful individuals whom
I bet can get you on the right track. If you need product support I
would be more than happy to put you in touch with one of them. Please
just let me now.


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Re: [slim] Will There Be a Logitech Open House in MV This Year?

2009-11-24 Thread mparry

Unfortunately I am 98% sure we will not be having an event this year.


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Re: [slim] Spare remotes in the UK

2009-10-09 Thread mparry

eek;469700 Wrote: 
 Any idea where I can buy a couple of spare remotes in the UK? 
 
 Over the years I've replaced a number of Squeezeboxes and now have two
 spare squeezebox 1s that my children would very much like in their
 bedrooms. The only problem I have is that the remotes that belong to
 them have been lost over the years and without the remotes the boxes are
 not much use.
email me @ mpa...@slimdevices.com


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Re: [slim] Difference between logitechsqueezebox.com and logitech.com?

2009-10-08 Thread mparry

www.slimdevices.com turned into www.logitechsqueezebox.com.
We are a squeezebox specific micro site
www.logitech.com is the larger all encompassing corporate site.
Having our own site has allowed us to do some things that would not be
possible with the larger Logitech site.
Hope that helps.


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Re: [slim] Improved Squeezebox config availible for Harmony users.

2009-09-16 Thread mparry

Pike I can get you a boom. Send me your info


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Re: [slim] New Logitech MM STREAM Squeezebox Touch spotted !!

2009-09-04 Thread mparry

oooh SQueezebox touch in a car would be awesome!!
Not sure how the wife would react to me butchering our car trying to
install one though.
Might be a job for a professional installer.


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Re: [slim] Future of Squeezebox Classic

2009-09-03 Thread mparry

Lets not forget the usb/sd card inputs on touch.


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Re: [slim] 3 questions - harmony one, signal problems, and multiple libraries

2009-06-24 Thread mparry

Unfortunately the Harmony one is unable to control the Squeezebox
Receiver, The Harmony one is ir only. Since the Squeezebox receiver has
no ir receiver you can not control it with your Harmony.


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Re: [slim] 3 questions - harmony one, signal problems, and multiple libraries

2009-06-24 Thread mparry

The Harmony ones on screen display will show you different information
than the squeezebox controller.
The Harmony one displays all of your IR controlled devices ( TV,
Stereo, cable box etc)and allows you to set up different activities
involving multiple devices.
Example: You set it up so when you hit the watch tv activity on the
harmony touchscreen, your tv turns on, your surround sound turns on and
your cable box turns on.
Using a Harmony to control a classic will give you the same control you
would have with a Squeezebox classics IR remote and the additional
ability to control your stereo.
You will not be able to see album art, control your Squeezebox without
being in line of sight, control multiple Squeezeboxes using one remote
or any of the other cool things you can do using a Squeezebox
controller.
That said if you are looking for one remote to control everything a
classic and a harmony one may be the way for you to go.


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Re: [slim] Spare parts outside the US - FAO Sean.

2009-03-23 Thread mparry

Just so everyone knows www.slimdevices.com Will send accessories
overseas. It is not the best solution as we do have to charge shipping
(which is a bit expensive) and we do not have all parts available for
sael( no sb3 non backlit remotes or power supplies )however it is a
solution.
If you would like to order parts from overseas please send an email to
sa...@slimdevices.com and include your shipping address so we can give
you a  shipping quote.


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Re: [slim] Remote control for squeezebox classic

2009-02-11 Thread mparry

we can ship ACCESSORIES overseas. Email me at mpa...@slimdevices.com or
sa...@slimdevices.com for more details


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Re: [slim] SBC cradles now for sale...

2009-02-11 Thread mparry

Yes the power supplies do require the power plate which is not
included.

yes,
we will ship accessories overseas.To find out how email us at
sa...@slimdevices.com

No,
we do not sell returned Transporters as new.They are used for
tradeshows and other functions.


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Re: [slim] Remote control for squeezebox classic

2009-02-10 Thread mparry

we will have non backlit remotes for sale in the coming weeks on our
online store.


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Re: [slim] Why sales don't reply to my email?

2009-01-16 Thread mparry

Hi Nick,
It was never my intention to make anyone feel as though they were being
accused of being a thief of cards. I was trying to explain a bit about
how our system works and help Thaneros place an order.Have you also had
trouble placing an order?
Cheers,
Matt


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Re: [slim] Why sales don't reply to my email?

2009-01-15 Thread mparry

OK everyone lets slow down the AVS is  Stupid train. I worked with our
Authorization service and we now have the ability to accept orders
placed with credit cards that are from non-AVS issuing countries.
However for these orders we will most likely require have to contact
the customer to confirm their identity resulting in a longer order
processing.  Additionally if we are not comfortable sending the order
out we won't.
I also want to point that www.slimdevices.com is NOT the worldwide
squeezebox store we used to be. however since Logitech.com has regional
web stores all over the world  our scope has shifted. 
We now only service the Americas,Canada and parts of Asia. If anyone
ahs any questions please feel free to send me a PM or email
sa...@slimdevices.com.


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Re: [slim] Why sales don't reply to my email?

2009-01-13 Thread mparry

Okay so here is the problem. Many international credit cards do not
support AVS.AVS is a service we use to verify peoples billing address
and protect our cutomers from fraud.
In the slimdevices days we sold worldwide and we really did not have
too many restrictions. This was partially out of necessity, we did a
lot of our fraud checking manually which was time consuming and
sometimes not entirely reliable.
Nop\w that we are part of a larger organization we have to be a bit
more careful about what we do. Our new system requires that all orders
are placed with a credit card that uses/supports AVS. Unfortunately it
appears that the credit card used for your order does not support AVS.
Obviously this is a legitimate order however without an AVS supporting
card this order will not be able to go through.
I apologize for the inconvenience , hopefully in the future more of the
regional Logitech.com sites will start carrying our products eliminating
this problem.


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Re: [slim] Why sales don't reply to my email?

2009-01-06 Thread mparry

Taneros ,
Sorry for the slow response yesterday was our first day back from a two
week shutdown and we were a little bogged down. Check your pms.


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Re: [slim] End of the line for Squeezebox Classic?

2008-12-18 Thread mparry

JadeMonkee;371284 Wrote: 
 Quick! Everyone buy as many Slim Devices products as you can!

Personally I like Jademonkee's thinking


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Re: [slim] Crestron Module for Transporter?

2008-08-26 Thread mparry

Try the plugin page:
http://wiki.slimdevices.com/index.php/PluginRemoteControls
there are several CRestron modules there.


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Re: [slim] Disappointment on Slim Devices On-line Store.

2008-07-07 Thread mparry

Hi Ronald,
Let me apologize for the way this order went. We have recently begun
using the same system as our technical support team, we are still
getting used to it and unfortunately your issue fell through the
cracks. I will make sure your order leaves today with a customer
appreciation discount for the inconvenience.


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Re: [slim] Disappointment on Slim Devices On-line Store.

2008-07-07 Thread mparry

mherger;317165 Wrote: 
  Matt Parry
  Logiotech SMBU
 
 (should get his signature fixed :-))
 [color=blue]
 
 Michael
I would love too except our  system does not let us store our sigs and
it has a horrible spell check. Which ends up allowing my horrible
typing skills to shine.


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Re: [slim] remote for original squeezebox

2008-06-27 Thread mparry

I just checked and it will work with a slimp3


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Re: [slim] Squeezebox Receiver and Controller now shipping!

2008-06-19 Thread mparry

Sike;313472 Wrote: 
 I'm pretty sure that they are dual-voltage.

Correct , what I should have said is that we do not provide European
plugs as we no longer ship there.


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Re: [slim] Squeezebox Receiver and Controller now shipping!

2008-06-18 Thread mparry

Kuben72 you can definitely have your cousin place an order and then send
it to you. We are  currently shipping orders placed at
www.slimdevices.com the same day they are placed.
The only catch is you would need to buy the appropriate power adapters
as we do not stock 220 v power supplies for Europe.


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Re: [slim] HELP - Squeezecenter is driving me mad!!

2008-06-04 Thread mparry

You really should try contacting our tech support team for help.send an
meail with your problem to [EMAIL PROTECTED] they will be happy
to help.


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Re: [slim] Help with buying decisoin

2008-05-09 Thread mparry

Hi Harleyman feel free to give our sales department or our tech support
team a call if you like. we would more than happy to help you decide
which of our products would best suit your needs. our number is
(650)210-9400


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Re: [slim] Dedicated server solution?

2008-05-06 Thread mparry

We use mac minis as servers for a lot of our trade shows. They are
relatively quiet and easy to install squeezecenter on. they may cost a
bit more than you are looking to spend but they are a great solution.


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Re: [slim] New Duet Pro prototyp !

2008-04-01 Thread mparry

What day is it today?


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Re: [slim] New Duet Pro prototyp !

2008-04-01 Thread mparry

hahah, yes  that was a classic:
http://www.slimdevices.com/au_press_dorku.html


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Re: [slim] Does Logitech Streaming Systems know the meaning of Customer Service?

2008-03-11 Thread mparry

As the person who answers the emails that go to [EMAIL PROTECTED] I
feel that I should respond here. I actually did reply to your email and
sent you a copy of your tracking detail on 3-6. I am wondering if I
have a problem with my outgoing email or is it possible that it some
how ending up in your junk folder? At any rate I apologize for the poor
customer service you feel you received. I am going to refund your order
and email you the details. Should I send you a pm when I do this
because we seem to be having some sort of email problems.  I need to
figure out if it is  a problem with our email system or not.


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Re: [slim] Does Logitech Streaming Systems know the meaning of Customer Service?

2008-03-11 Thread mparry

Upon further investigation (thank you diranged!) it turns out that we do
have a problem with our email and  are working to correct the problem.
Haunyack I will send your refund details via PM since any emails I send
to you will be bounced. Once again sorry for the mix up and thank you
for bringing this to our attention!


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[slim] Duet Pre-orders

2008-03-07 Thread mparry

Hello All,
just wanted let everyone know we have shipped almost all of our
pre-orders. the only exceptions being orders that were declined or had
a problem with the billing information. All new order will be shipping 
the same day they are placed! Hope everyone is enjoying their new
toys.


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Re: [slim] Announcing the Squeezebox Duet

2008-03-05 Thread mparry

I am upgrading EVERYONE who pre-ordered. FYI I just started shipping our
first pre-orders two minutes ago.WOO HOO!!!


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Re: [slim] Duet ETA?

2008-03-03 Thread mparry

If you have a pre-order for a Squeezebox Duet and did not receive the
email do not worry. I will be upgrading the shipping for everyone who
placed a pre-order for the Squeezebox Duet.


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Re: [slim] Duet ETA?

2008-03-03 Thread mparry

Canadian pre-orders will be refunded the shipping cost and they will be
sent out via UPS worldwide express. For areas of Canada where worldwide
express is not available you will receive worldwide expedited and a
shipping refund.


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Re: [slim] Duet ETA?

2008-03-03 Thread mparry

Very true you never want to send a free pony via ups ground that would
be extremely messy business.


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Re: [slim] Duet release date?

2008-02-26 Thread mparry

check your pm. We can ship your order on a date that works for you.(once
we begin shipping of course)


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Re: [slim] Squeezebox Classic??????

2008-02-06 Thread mparry

The Squeezebox 3 is now the Squeezebox classic. The two portions of the
Duet are the Squeezebox reciever and the Squeezebox controller.
Hope that clears up the confusion!


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Re: [slim] Uk Remote

2007-12-10 Thread mparry

If your remote has stopped working properly and you are still within
your warranty you should contact your regions tech support. They should
send you a replacement free of charge.


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Re: [slim] Bye-Bye White

2007-12-04 Thread mparry

shabbs;246907 Wrote: 
 What was the reason for discontinuing the white? Reducing the number of
 SKU's?
 
 Cheers.

The Black Sb3s sound much better


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Re: [slim] SB on bedside - wifi radiation ?

2007-11-29 Thread mparry

Radiation is not the only thing to worry about just ask these guys:
http://people.csail.mit.edu/rahimi/helmet/


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Re: [slim] Time to see how SlimD's customer sevice is...

2007-11-05 Thread mparry

All sb3s now have a two year warranty. So long as you have a normal
covered by warranty repair there should be no charge.


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