Re: [Elecraft] Does one receive an email when an order is placed?

2016-06-23 Thread Rick Stealey 

15 messages on this topic.
I'm turning off the PC and turning on the K3.  Even if the bands are dead it 
will be more informative and entertaining.

Rick  K2XT



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Re: [Elecraft] Does one receive an email when an order is placed?

2016-06-22 Thread W B McCarty 
Tom and others, Over the past several months I've made several orders and
I've noticed a pattern. When I pay via PayPal *I do not receive an email
confirmation. *Even more distressing is that I've written two messages to
sa...@elecraft.com, at about a one-month interval, asking for a copy of my
two missing orders. *These requests have been entirely ignored*.

I recently ordered a KX2 and was careful to make a copy of my order. I
again requested a copy of the two orders missing from my files. That was
now several days ago. I've heard nothing.

Perhaps this information will help others make sense of their own
experience.

And perhaps this public shaming will prompt Elecraft to be more responsive
to the reasonable minor requests of customers who've made purchases of
multiple thousands of dollars.

Cheers,

On Wed, Jun 22, 2016 at 11:08 AM, Tom  wrote:

> The reason I ask is that early this month I ordered a bunch of stuff and I
> remember seeing the web page confirmation but I do not seem to have any
> email.  Does one get sent?
> Thanks, Tom
> va2fsq.com
>
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-- 
Bill McCarty

Sent from my Cray CX1 supercomputer--I'm still saving for a CX2
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Re: [Elecraft] Does one receive an email when an order is placed?

2016-06-22 Thread Tom 

Hi,
I do think that there is something wrong with the virtual cart ordering 
system.
I do not have a confirmation message in my junk folder.  If I had made an 
error in my email address then there should have been a notification to 
someone about this error.  I entered my email address, my phone number and 
my call sign.  I did NOT make an error in all three.
A very quick search on my call sign VA2FSQ would quickly show my email 
address, phone number, and my order history (almost every single Elecraft 
product).,

I now need to wait an additional three weeks for my product.
I would expect a little bit better consideration especially since I dropped 
everything to help you guys out just a little while ago.

So much for professional courtesy.


-Original Message- 
From: Eric Swartz - WA6HHQ, Elecraft

Sent: Wednesday, June 22, 2016 9:15 PM
To: elecraft@mailman.qth.net
Subject: Re: [Elecraft] Does one receive an email when an order is placed?

Our Web order entry system always sends an immediate email confirmation. Ron 
was probably noting that we do not normally send a second one manually.


We usually also send an automated email with a tracking number when we ship 
via UPS.


If you do not receive a quick confirmation email when placing an order on 
the web, its likely there was a typo in your entered email address on the 
order. (Or it is caught in your spam filter.  Make sure to search on and 
whitelist emails from virtualc...@vcart.com , which is our secure shopping 
cart vendor.)


Feel free to call or email sa...@elecraft.com if you do not receive an email 
order confirmation quickly


73,

Eric
elecraft.com
_..._




On Jun 22, 2016, at 9:06 PM, Tom  wrote:

Well lo and behold.  This time I received an email confirmation.  I do not 
have one from when I placed the order a few weeks ago.

Funny, Ron in sales says they do NOT send an email confirmation.
73

-Original Message- From: Bob
Sent: Wednesday, June 22, 2016 2:55 PM
To: Tom ; Elecraft Reflector
Subject: Re: [Elecraft] Does one receive an email when an order is placed?

Hi Tom,

  Last order placed was for K-Pod on April 17th and I did.  As far 
as

I remember always did in the past too.

73,

Bob

K2TK




On 6/22/2016 2:08 PM, Tom wrote:
The reason I ask is that early this month I ordered a bunch of stuff and 
I remember seeing the web page confirmation but I do not seem to have any 
email.  Does one get sent?

Thanks, Tom
va2fsq.com



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Re: [Elecraft] Does one receive an email when an order is placed?

2016-06-22 Thread charlie carroll 
Actually, my confirmation message came from sal...@elecraft.com.

73 charlie, k1xx

On 6/22/2016 9:15 PM, Eric Swartz - WA6HHQ, Elecraft wrote:
> Our Web order entry system always sends an immediate email confirmation. Ron 
> was probably noting that we do not normally send a second one manually.
>
> We usually also send an automated email with a tracking number when we ship 
> via UPS.
>
> If you do not receive a quick confirmation email when placing an order on the 
> web, its likely there was a typo in your entered email address on the order. 
> (Or it is caught in your spam filter.  Make sure to search on and whitelist 
> emails from virtualc...@vcart.com , which is our secure shopping cart vendor.)
>
> Feel free to call or email sa...@elecraft.com if you do not receive an email 
> order confirmation quickly
>
> 73,
>
> Eric
> elecraft.com
> _..._
>
>
>
>> On Jun 22, 2016, at 9:06 PM, Tom  wrote:
>>
>> Well lo and behold.  This time I received an email confirmation.  I do not 
>> have one from when I placed the order a few weeks ago.
>> Funny, Ron in sales says they do NOT send an email confirmation.
>> 73
>>
>> -Original Message- From: Bob
>> Sent: Wednesday, June 22, 2016 2:55 PM
>> To: Tom ; Elecraft Reflector
>> Subject: Re: [Elecraft] Does one receive an email when an order is placed?
>>
>> Hi Tom,
>>
>>   Last order placed was for K-Pod on April 17th and I did.  As far as
>> I remember always did in the past too.
>>
>> 73,
>>
>> Bob
>>
>> K2TK
>>
>>
>>
>>> On 6/22/2016 2:08 PM, Tom wrote:
>>> The reason I ask is that early this month I ordered a bunch of stuff and I 
>>> remember seeing the web page confirmation but I do not seem to have any 
>>> email.  Does one get sent?
>>> Thanks, Tom
>>> va2fsq.com
>>
>> ---
>> This email has been checked for viruses by Avast antivirus software.
>> https://www.avast.com/antivirus
>>
>> __
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Re: [Elecraft] Does one receive an email when an order is placed?

2016-06-22 Thread Eric Swartz - WA6HHQ, Elecraft 
Our Web order entry system always sends an immediate email confirmation. Ron 
was probably noting that we do not normally send a second one manually.

We usually also send an automated email with a tracking number when we ship via 
UPS.

If you do not receive a quick confirmation email when placing an order on the 
web, its likely there was a typo in your entered email address on the order. 
(Or it is caught in your spam filter.  Make sure to search on and whitelist 
emails from virtualc...@vcart.com , which is our secure shopping cart vendor.)

Feel free to call or email sa...@elecraft.com if you do not receive an email 
order confirmation quickly

73,

Eric
elecraft.com
_..._



> On Jun 22, 2016, at 9:06 PM, Tom  wrote:
> 
> Well lo and behold.  This time I received an email confirmation.  I do not 
> have one from when I placed the order a few weeks ago.
> Funny, Ron in sales says they do NOT send an email confirmation.
> 73
> 
> -Original Message- From: Bob
> Sent: Wednesday, June 22, 2016 2:55 PM
> To: Tom ; Elecraft Reflector
> Subject: Re: [Elecraft] Does one receive an email when an order is placed?
> 
> Hi Tom,
> 
>   Last order placed was for K-Pod on April 17th and I did.  As far as
> I remember always did in the past too.
> 
> 73,
> 
> Bob
> 
> K2TK
> 
> 
> 
>> On 6/22/2016 2:08 PM, Tom wrote:
>> The reason I ask is that early this month I ordered a bunch of stuff and I 
>> remember seeing the web page confirmation but I do not seem to have any 
>> email.  Does one get sent?
>> Thanks, Tom
>> va2fsq.com
> 
> 
> ---
> This email has been checked for viruses by Avast antivirus software.
> https://www.avast.com/antivirus
> 
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> 

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Re: [Elecraft] Does one receive an email when an order is placed?

2016-06-22 Thread Raymund Band 
Since 1999 or thereabouts I have placed at least 30 orders on the Elecraft
web page for K1, K2, K3, KX3 and associated equipment together with lots of
orders for spare parts. I have without exception always received an email
order confirmation.

Ray / SM5XLP 

-Ursprungligt meddelande-
Från: Elecraft [mailto:elecraft-boun...@mailman.qth.net] För Tom
Skickat: den 22 juni 2016 20:09
Till: Elecraft Reflector
Ämne: [Elecraft] Does one receive an email when an order is placed?

The reason I ask is that early this month I ordered a bunch of stuff and I
remember seeing the web page confirmation but I do not seem to have any
email.  Does one get sent?
Thanks, Tom
va2fsq.com

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Re: [Elecraft] Does one receive an email when an order is placed?

2016-06-22 Thread Don Wilhelm 

I believe if you order on-line, you will receive an email confirmation.
If you order by phone or an email direct to sales, an email is not 
likely until it ships.


73,
Don W3FPR

On 6/22/2016 5:15 PM, Phil Wheeler wrote:
In my case sometimes yes, sometimes no. Yes in the case of my KX2 
order on May 21.


Phil W7OX



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Re: [Elecraft] Does one receive an email when an order is placed?

2016-06-22 Thread Walter Underwood 
Check your Junk Mail folder. That is where I found the order notification for 
my KXPA100.

wunder
K6WRU
Walter Underwood
CM87wj
http://observer.wunderwood.org/ (my blog)

> On Jun 22, 2016, at 2:15 PM, Phil Wheeler  wrote:
> 
> In my case sometimes yes, sometimes no. Yes in the case of my KX2 order on 
> May 21.
> 
> Phil W7OX
> 
> On 6/22/16 11:08 AM, Tom wrote:
>> The reason I ask is that early this month I ordered a bunch of stuff and I 
>> remember seeing the web page confirmation but I do not seem to have any 
>> email.  Does one get sent?
>> Thanks, Tom
>> va2fsq.com
>> 
> 
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Re: [Elecraft] Does one receive an email when an order is placed?

2016-06-22 Thread Phil Wheeler 
In my case sometimes yes, sometimes no. Yes in the 
case of my KX2 order on May 21.


Phil W7OX

On 6/22/16 11:08 AM, Tom wrote:

The reason I ask is that early this month I ordered a bunch of stuff and I 
remember seeing the web page confirmation but I do not seem to have any email.  
Does one get sent?
Thanks, Tom
va2fsq.com



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Re: [Elecraft] Does one receive an email when an order is placed?

2016-06-22 Thread Kevin - K4VD 
I purchased my KX3 recently and didn't receive a confirmation until I asked
about it here. I do kind of expect an order acknowledgement if not
immediately (the computer age) at least by the next business day. If not, I
get a little concerned.

This is only because I've been spoiled by the quick "Thank you for your
order!" email from the likes of Amazon and the local pizza delivery shop.
Now everyone who sells me something needs to be just like them.

Kev / K4VD

On Wed, Jun 22, 2016 at 3:09 PM, Joel Curneal  wrote:

> I have placed  several orders with Elecraft in the past year (the latest
> for a KX2 placed on May 23)  and have always received an automatic email
> response shortly after placing the order.
>
> Joel - N1JEO
>
>
> On Wed, Jun 22, 2016 at 2:55 PM, Bob  wrote:
>
> > Hi Tom,
> >
> > Last order placed was for K-Pod on April 17th and I did.  As
> > far as I remember always did in the past too.
> >
> > 73,
> >
> > Bob
> >
> > K2TK
> >
> >
> >
> > On 6/22/2016 2:08 PM, Tom wrote:
> >
> >> The reason I ask is that early this month I ordered a bunch of stuff and
> >> I remember seeing the web page confirmation but I do not seem to have
> any
> >> email.  Does one get sent?
> >> Thanks, Tom
> >> va2fsq.com
> >>
> >>
> >>
> > __
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Re: [Elecraft] Does one receive an email when an order is placed?

2016-06-22 Thread Joel Curneal 
I have placed  several orders with Elecraft in the past year (the latest
for a KX2 placed on May 23)  and have always received an automatic email
response shortly after placing the order.

Joel - N1JEO


On Wed, Jun 22, 2016 at 2:55 PM, Bob  wrote:

> Hi Tom,
>
> Last order placed was for K-Pod on April 17th and I did.  As
> far as I remember always did in the past too.
>
> 73,
>
> Bob
>
> K2TK
>
>
>
> On 6/22/2016 2:08 PM, Tom wrote:
>
>> The reason I ask is that early this month I ordered a bunch of stuff and
>> I remember seeing the web page confirmation but I do not seem to have any
>> email.  Does one get sent?
>> Thanks, Tom
>> va2fsq.com
>>
>>
>>
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Re: [Elecraft] Does one receive an email when an order is placed?

2016-06-22 Thread Tom 
Well lo and behold.  This time I received an email confirmation.  I do not 
have one from when I placed the order a few weeks ago.

Funny, Ron in sales says they do NOT send an email confirmation.
73

-Original Message- 
From: Bob

Sent: Wednesday, June 22, 2016 2:55 PM
To: Tom ; Elecraft Reflector
Subject: Re: [Elecraft] Does one receive an email when an order is placed?

Hi Tom,

Last order placed was for K-Pod on April 17th and I did.  As 
far as

I remember always did in the past too.

73,

Bob

K2TK



On 6/22/2016 2:08 PM, Tom wrote:
The reason I ask is that early this month I ordered a bunch of stuff and I 
remember seeing the web page confirmation but I do not seem to have any 
email.  Does one get sent?

Thanks, Tom
va2fsq.com





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Re: [Elecraft] Does one receive an email when an order is placed?

2016-06-22 Thread Bob 

Hi Tom,

Last order placed was for K-Pod on April 17th and I did.  As far as 
I remember always did in the past too.


73,

Bob

K2TK



On 6/22/2016 2:08 PM, Tom wrote:

The reason I ask is that early this month I ordered a bunch of stuff and I 
remember seeing the web page confirmation but I do not seem to have any email.  
Does one get sent?
Thanks, Tom
va2fsq.com




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Re: [Elecraft] Does one receive an email when an order is placed?

2016-06-22 Thread Tom 

Hi,
Well it seems that the order I placed never made it into the Elecraft 
computers.  So KX2 support will be at least 4 weeks out for Win4K3.

Off to place the order again.
And no, emails are only sent when shipped.
73
-Original Message- 
From: Tom

Sent: Wednesday, June 22, 2016 2:08 PM
To: Elecraft Reflector
Subject: [Elecraft] Does one receive an email when an order is placed?

The reason I ask is that early this month I ordered a bunch of stuff and I 
remember seeing the web page confirmation but I do not seem to have any 
email.  Does one get sent?

Thanks, Tom
va2fsq.com

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