[E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure
Sorry for the delay in getting back to you on this. On Wed Sep 26 10:03:30 2018, ras...@rasterman.com wrote: > i already checked on the parts. i can buy a fan, but we had a spare > parts box > bought and shipped WITH the server and it has a spare fan in it. that > fan > should be the correct one according to my checks. if that box of > spares can be > found then there is a spare fan sitting on site already. i want to > know if that > spare parts box and fan can be/have been found? if not then i can > order a fan. I looked around the NOC today and located the spare fan. However, I'm a bit confused about the situation. I opened up enlightenment5, and there are currently 5 fans present. All five fans were spinning as expected. I've attached a photo of them spinning [1]. There is also a slot for a 6th fan which is unoccupied. Looking through the ticket history, it appears at one point there was an indication that FAN4 had failed? JJ, did you ever open the box and witness a fan not spinning? Did you already replace a fan? I tested the spare fan and it also works. I wanted to insert this into the 6th slot in hopes that it would help with the temperature issues, but the problem is that the sixth connector on the motherboard requires a long extension cable to reach it. I didn't find one in the spare parts box. I've attached a second photo [2] of this cable and the connector (see where my finger is pointing). It's possible we have one of those cables around somewhere, but I'm not sure yet. [1] https://drive.google.com/file/d/1gjT7Fjc9mBbsF7gwOANQWMVaf6h9EDYB/view?usp=sharing [2] https://drive.google.com/file/d/1waDXm4RdpHtHIsXrtPQmVp04ggTtfYEA/view?usp=sharing -- Travis Whitehead Student Systems Engineer Open Source Lab ___ enlightenment-devel mailing list enlightenment-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/enlightenment-devel
[E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure
On Fri Oct 19 02:20:29 2018, ras...@rasterman.com wrote: > > I tested the spare fan and it also works. I wanted to insert this > into the > > 6th slot in hopes that it would help with the temperature issues, > but the > > problem is that the sixth connector on the motherboard requires a > long > > extension cable to reach it. I didn't find one in the spare parts > box. > > I've attached a second photo [2] of this cable and the connector > > (see where my finger is pointing). It's possible we have one of > those > > cables around somewhere, but I'm not sure yet. > > I don't think there should be a need. I was under the impression a fan > was > still broken and beeping and that this needed a fix to ensure cooling > and less > annoyance for you guys... :) Yeah, the temperature light is on and there is a persistent beeping, but the fans are all spinning so I'm not sure there's much more to do in that regard. Have we informed you in the past that one of the machine's two redundant power supply units are not working? I think that's probably the beep/alarm that we're hearing. Is that something you would like to have replaced? -- Travis Whitehead Student Systems Engineer Open Source Lab ___ enlightenment-devel mailing list enlightenment-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/enlightenment-devel
[E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure
On a different note, it seems like we can't access OOB/IPMI for enlightenment5 because the credentials we have saved don't work anymore. Would you be willing to reset the password to something that we both know? It would be helpful to have access to info from IPMI when troubleshooting issues like these. If you're comfortable with PGP, would you mind updating the password for IPMI and sending it to me encrypted with my GPG key? I've attached my public key to this email. (We try to avoid sending passwords over email unprotected.) -- Travis Whitehead Student Systems Engineer Open Source Lab ___ enlightenment-devel mailing list enlightenment-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/enlightenment-devel
[E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure
On Fri Oct 19 10:55:16 2018, whitehet wrote: > On a different note, it seems like we can't access OOB/IPMI for > enlightenment5 > because the credentials we have saved don't work anymore. Would you be > willing to reset the password to something that we both know? It would > be > helpful to have access to info from IPMI when troubleshooting issues > like > these. > > If you're comfortable with PGP, would you mind updating the password > for IPMI > and sending it to me encrypted with my GPG key? I've attached my > public key > to this email. (We try to avoid sending passwords over email > unprotected.) Sorry, forgot to attach it. Now it is attached. :) -- Travis Whitehead Student Systems Engineer Open Source Lab whitehet.gpg Description: Binary data ___ enlightenment-devel mailing list enlightenment-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/enlightenment-devel
[E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure
On Tue Nov 13 03:24:47 2018, ras...@rasterman.com wrote: > > did you get the key from beber? if not - attached gpg encrypted (with > key you > gave for travis). did you try re-seat the sata cables? any luck? Thank you for sending me the credentials, but they don't seem to be working for me. Could you try logging in with them and let me know if it works at: http://enlightenment5.osuosl.oob Yes, I reseated the SATA cables in October. I mentioned that over in the disk-related ticket (#30287 e5 disk failure). I will quote my message below: On Thu Oct 18 16:19:52 2018, whitehet wrote: > Alrighty, I opened up the box and reseated both ends of the SATA > cables. > The machine is back in the rack (but powered down). Hopefully that > helped. > > If it did not, I suggest maybe we try: > * Trying bay 0:7 (we tried 0:6 earlier, it would be surprising if both > 0:2 and > 0:6 were bunk, but still) > * Replacing bay 0:2's SATA cable? > > If you'd like I can also add the first new disk to 0:6 or 0:7 (so both > of the > new disks will be in the machine). > I was waiting to hear back if reseating the SATA cables changed anything, so please let me know when you get the chance to look into it. (Ideally please respond in the thread for #30287 so the discussion isn't split between two threads. I can bump it again if it got lost in the inbox.) -- Travis Whitehead Student Systems Engineer Open Source Lab ___ enlightenment-devel mailing list enlightenment-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/enlightenment-devel
[E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure
On Tue Nov 13 10:43:54 2018, ras...@rasterman.com wrote: > On Tue, 13 Nov 2018 10:16:08 -0800 "Travis Whitehead via RT" > said: > > > On Tue Nov 13 03:24:47 2018, ras...@rasterman.com wrote: > > > > > > did you get the key from beber? if not - attached gpg encrypted > (with > > > key you > > > gave for travis). did you try re-seat the sata cables? any luck? > > > > Thank you for sending me the credentials, but they don't seem to be > working > > for me. Could you try logging in with them and let me know if it > works at: > > http://enlightenment5.osuosl.oob > > they are the only ones i have... unfortunately for me getting vpn to > work means > losing the rest of my internet so if those don't work for you, they > won't work > for me. > > > Yes, I reseated the SATA cables in October. I mentioned that over in > > the disk-related ticket (#30287 e5 disk failure). I will quote my > message > > below: > > > > On Thu Oct 18 16:19:52 2018, whitehet wrote: > > > Alrighty, I opened up the box and reseated both ends of the SATA > > > cables. > > > The machine is back in the rack (but powered down). Hopefully that > > > helped. > > > > > > If it did not, I suggest maybe we try: > > > * Trying bay 0:7 (we tried 0:6 earlier, it would be surprising if > both > > > 0:2 and > > > 0:6 were bunk, but still) > > > * Replacing bay 0:2's SATA cable? > > > > > > If you'd like I can also add the first new disk to 0:6 or 0:7 (so > both > > > of the > > > new disks will be in the machine). > > > > > > > I was waiting to hear back if reseating the SATA cables changed > anything, > > so please let me know when you get the chance to look into it. > > aaah ok. i can't check. if the ipmi stuff doesn't work for you - it > won't for > me.it never has worked for me. i've never managed to get an ipmi > console > working. :( > Thank you, that's good to know. I think that unless someone can chime in with a (preferably encrypted) set of working credentials, we should just reset the IPMI password so both the project and the OSL can access it properly. Bertrand, do you have working credentials for accessing IPMI? Or would it be better if we reset the password? If you'd like, I can manually power on the machine in the meantime? -- Travis Whitehead Student Systems Engineer Open Source Lab ___ enlightenment-devel mailing list enlightenment-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/enlightenment-devel
[E-devel] [support.osuosl.org #29680] enlightenment5.osuosl.oob fan failure
On Tue Nov 13 10:54:02 2018, whitehet wrote: > On Tue Nov 13 10:43:54 2018, ras...@rasterman.com wrote: > > On Tue, 13 Nov 2018 10:16:08 -0800 "Travis Whitehead via RT" > > said: > > > > > On Tue Nov 13 03:24:47 2018, ras...@rasterman.com wrote: > > > > > > > > did you get the key from beber? if not - attached gpg encrypted > > (with > > > > key you > > > > gave for travis). did you try re-seat the sata cables? any luck? > > > > > > Thank you for sending me the credentials, but they don't seem to be > > working > > > for me. Could you try logging in with them and let me know if it > > works at: > > > http://enlightenment5.osuosl.oob > > > > they are the only ones i have... unfortunately for me getting vpn to > > work means > > losing the rest of my internet so if those don't work for you, they > > won't work > > for me. > > > > > Yes, I reseated the SATA cables in October. I mentioned that over in > > > the disk-related ticket (#30287 e5 disk failure). I will quote my > > message > > > below: > > > > > > On Thu Oct 18 16:19:52 2018, whitehet wrote: > > > > Alrighty, I opened up the box and reseated both ends of the SATA > > > > cables. > > > > The machine is back in the rack (but powered down). Hopefully that > > > > helped. > > > > > > > > If it did not, I suggest maybe we try: > > > > * Trying bay 0:7 (we tried 0:6 earlier, it would be surprising if > > both > > > > 0:2 and > > > > 0:6 were bunk, but still) > > > > * Replacing bay 0:2's SATA cable? > > > > > > > > If you'd like I can also add the first new disk to 0:6 or 0:7 (so > > both > > > > of the > > > > new disks will be in the machine). > > > > > > > > > > I was waiting to hear back if reseating the SATA cables changed > > anything, > > > so please let me know when you get the chance to look into it. > > > > aaah ok. i can't check. if the ipmi stuff doesn't work for you - it > > won't for > > me.it never has worked for me. i've never managed to get an ipmi > > console > > working. :( > > > > Thank you, that's good to know. I think that unless someone can chime in > with a (preferably encrypted) set of working credentials, we should just > reset the IPMI password so both the project and the OSL can access it > properly. > > Bertrand, do you have working credentials for accessing IPMI? Or would it > be better if we reset the password? > > If you'd like, I can manually power on the machine in the meantime? Oops, I meant to send that to the other ticket. I'm going to mark this as resolved (considering we've addressed the fan question), and discussion about IPMI & disks can continue in #30287: e5 disk failure -- Travis Whitehead Student Systems Engineer Open Source Lab ___ enlightenment-devel mailing list enlightenment-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/enlightenment-devel
