Re: Re: The joys of United flight 242
On 2012-09-17 10:04 PM, Brendan Eich wrote: Moral of this story: avoid United. /be I have had similar experiences on Alaska, Delta, and long, long ago on Amtrak. The moral is more complicated than that. There may be an important meta-moral here. ___ es-discuss mailing list es-discuss@mozilla.org https://mail.mozilla.org/listinfo/es-discuss
The joys of United flight 242
I went to SFO today to fly to Boston for tomorrow's ECMA TC39 meeting. The flight was listed as about a half hour late — no big deal. Got on the plane uneventfully. Noticed that one of the passengers had a service dog. Crew goes on the intercom and states that the flight will be delayed because the plane has the wrong kind of safety instruction cards in the seat back. Crew collects all pink safety cards and exits with them. After a long time they come back with grey ones and hand them out to everyone. We taxi out. Crew reports that we must taxi back to the gate because of a minor mechanical problem in the cockpit. We do and they begin to work on it. Crew reports that we're ready to go but we must wait while they find a passenger who went back to the gate to walk her service dog. Nothing much happens for the next hour. Crew turns off the seat belt sign and several of them leave the plane in a huff. Not a word is said. Nothing much happens for the next half our or so, except that the elite passengers one by one get up, take their bags, and leave the plane. Not a word is said. Someone goes on the intercom and tells everyone to grab their bags and exit the plane. No comment on the status of the flight (although it was obvious what was happening when the elite passengers started leaving). What's left of the crew is not interested in talking to the passengers. Huge line appears in the rebooking center. Spend another couple hours in that line and later retrieving my checked bag. When I speak with the United representative over the phone, I get very long periods of hold. They're asking me to go (drive?) to LA for a flight that leaves LAX at midnight and arrives in Boston at about 5pm (yes, pm, not am) on Tuesday. What? Current status is that I'm rebooked on another SFO-BOS flight that arrives Tuesday evening. Wonder if I'll get my baggage fee back, since my bag never left SFO. Waldemar ___ es-discuss mailing list es-discuss@mozilla.org https://mail.mozilla.org/listinfo/es-discuss
Re: The joys of United flight 242
Moral of this story: avoid United. /be Waldemar Horwat wrote: I went to SFO today to fly to Boston for tomorrow's ECMA TC39 meeting. The flight was listed as about a half hour late — no big deal. Got on the plane uneventfully. Noticed that one of the passengers had a service dog. Crew goes on the intercom and states that the flight will be delayed because the plane has the wrong kind of safety instruction cards in the seat back. Crew collects all pink safety cards and exits with them. After a long time they come back with grey ones and hand them out to everyone. We taxi out. Crew reports that we must taxi back to the gate because of a minor mechanical problem in the cockpit. We do and they begin to work on it. Crew reports that we're ready to go but we must wait while they find a passenger who went back to the gate to walk her service dog. Nothing much happens for the next hour. Crew turns off the seat belt sign and several of them leave the plane in a huff. Not a word is said. Nothing much happens for the next half our or so, except that the elite passengers one by one get up, take their bags, and leave the plane. Not a word is said. Someone goes on the intercom and tells everyone to grab their bags and exit the plane. No comment on the status of the flight (although it was obvious what was happening when the elite passengers started leaving). What's left of the crew is not interested in talking to the passengers. Huge line appears in the rebooking center. Spend another couple hours in that line and later retrieving my checked bag. When I speak with the United representative over the phone, I get very long periods of hold. They're asking me to go (drive?) to LA for a flight that leaves LAX at midnight and arrives in Boston at about 5pm (yes, pm, not am) on Tuesday. What? Current status is that I'm rebooked on another SFO-BOS flight that arrives Tuesday evening. Wonder if I'll get my baggage fee back, since my bag never left SFO. Waldemar ___ es-discuss mailing list es-discuss@mozilla.org https://mail.mozilla.org/listinfo/es-discuss ___ es-discuss mailing list es-discuss@mozilla.org https://mail.mozilla.org/listinfo/es-discuss
