Re: [Evergreen-general] Inconsistent White Screens with Hatch

[John Amundson via Evergreen-general]

Diane,

Did they still disable the Preload Pages setting? While only Hatch
libraries have reported the issue in my network so far, I wouldn't be
surprised if it could affect non-Hatch workstations, too. I'd still disable
the setting to see if it helps.

John

John Amundson | Library Applications Supervisor | CW MARS

jamund...@cwmars.org | 508-755-3323 x1 <5087553323p1>

https://www.cwmars.org

he/him/his 


On Tue, Nov 7, 2023 at 4:56 PM Diane Disbro via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> I forwarded all of this information to Missouri Evergreen libraries. Two
> have replied that they don't use Hatch and are still seeing an increase in
> White Screen incidents.
>
> Diane Disbro
> Pronouns: she/her
> Circulation Coordinator
> Scenic Regional Library
> 251 Union Plaza Drive
> Union, MO 63084
> (636) 583-0652 ext  110
> ddis...@scenicregional.org
>
>
>
> On Tue, Nov 7, 2023 at 3:07 PM Daniel Guarracino via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
>> Turning off "preload pages" in Chrome fixed the problem on all the
>> affected computers that I've updated so far this afternoon.
>>
>> Thanks very much for that fix, Garry!
>>
>> Dan
>>
>> --
>> Daniel Guarracino
>> Automation Services Librarian
>> OWWL Library System
>> 2557 State Route 21
>> Canandaigua, NY 14424
>> 585.394.8260 x1104
>>
>> --
>> *From: *"Evergreen-general" 
>> *To: *"Evergreen-general" 
>> *Cc: *"Diane Disbro" 
>> *Sent: *Tuesday, November 7, 2023 3:59:15 PM
>> *Subject: *Re: [Evergreen-general] Inconsistent White Screens with Hatch
>>
>> We are also experiencing this randomly throughout Missouri Evergreen.
>> Thanks for the tips.
>>
>> Diane Disbro
>> Pronouns: she/her
>> Circulation Coordinator
>> Scenic Regional Library
>> 251 Union Plaza Drive
>> Union, MO 63084
>> (636) 583-0652 ext  110
>> ddis...@scenicregional.org
>>
>>
>>
>> On Tue, Nov 7, 2023 at 1:05 PM John Amundson via Evergreen-general <
>> evergreen-general@list.evergreen-ils.org> wrote:
>>
>>> Thanks for the detailed reply, Dan. All good information to have.
>>>
>>> We're going to try Garry's solution and see if it works: "Try going into
>>> Chrome settings -> performance and turn off preload pages." So far so good,
>>> but it's only been a few minutes.
>>>
>>> John
>>>
>>> John Amundson | Library Applications Supervisor | CW MARS
>>>
>>> jamund...@cwmars.org | 508-755-3323 x1
>>>
>>> https://www.cwmars.org
>>>
>>> he/him/his 
>>>
>>>
>>> On Tue, Nov 7, 2023 at 1:51 PM Daniel Guarracino 
>>> wrote:
>>>
 Hi John,

 We've also encountered intermittent Hatch issues recently that are
 exactly as you describe.

 We had two reports of this behavior the week of October 23. At the
 time, we were also on 3.7.3. Both libraries that were affected encountered
 incomplete page loads only when accessing bookmarks (such as for Checkout,
 Item Status, etc.) while Hatch was enabled. If the affected libraries
 reloaded a page after the incomplete page load OR if the bookmark was
 clicked twice in quick succession (innovative!), it would load completely
 without fail. If Hatch was disabled or if links were accessed using the
 links within Evergreen's interface, the page loaded just fine -- no
 workaround necessary.

 I took a look at the extensions logs on an affected machine. Hatch is
 exhibiting the same type of behavior as it had in late 2021 with these
 incomplete page loads, where the port for the tab is disconnected and Hatch
 does not respond to the message it is sent.

 We upgraded to 3.11.1 at the end of last week, so I wanted to wait to
 see if the upgrade somehow resolved the Hatch-related problems before
 trying to figure these out, especially since two of our libraries were
 affected. Unfortunately, at least one of the libraries is still
 encountering problems with bookmarks. And, funny enough, we've had two more
 libraries report what sounds like the same problem within the past hour or
 so.

 Since the upgrade to 3.11, we've also encountered another Hatch-related
 issue. I'm not sure if it's the same root cause, but I figured I'd mention
 it: With Hatch enabled, opening Evergreen's home button in a new tab
 results in being asked to register a workstation. This behavior isn't
 encountered when Hatch is disabled. It's only encountered when opening the
 splash page via that home button in a new tab; opening in the same tab
 works fine.

 So, +1 to the idea that something has recently caused Hatch to start
 misbehaving.

 Dan

 --
 Daniel Guarracino
 Automation Services Librarian
 OWWL Library System
 2557 State Route 21
 Canandaigua, NY 14424
 585.394.8260 x1104

 --
 *From: 

Re: [Evergreen-general] Inconsistent White Screens with Hatch

[Diane Disbro via Evergreen-general]

I forwarded all of this information to Missouri Evergreen libraries. Two
have replied that they don't use Hatch and are still seeing an increase in
White Screen incidents.

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddis...@scenicregional.org



On Tue, Nov 7, 2023 at 3:07 PM Daniel Guarracino via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Turning off "preload pages" in Chrome fixed the problem on all the
> affected computers that I've updated so far this afternoon.
>
> Thanks very much for that fix, Garry!
>
> Dan
>
> --
> Daniel Guarracino
> Automation Services Librarian
> OWWL Library System
> 2557 State Route 21
> Canandaigua, NY 14424
> 585.394.8260 x1104
>
> --
> *From: *"Evergreen-general" 
> *To: *"Evergreen-general" 
> *Cc: *"Diane Disbro" 
> *Sent: *Tuesday, November 7, 2023 3:59:15 PM
> *Subject: *Re: [Evergreen-general] Inconsistent White Screens with Hatch
>
> We are also experiencing this randomly throughout Missouri Evergreen.
> Thanks for the tips.
>
> Diane Disbro
> Pronouns: she/her
> Circulation Coordinator
> Scenic Regional Library
> 251 Union Plaza Drive
> Union, MO 63084
> (636) 583-0652 ext  110
> ddis...@scenicregional.org
>
>
>
> On Tue, Nov 7, 2023 at 1:05 PM John Amundson via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> wrote:
>
>> Thanks for the detailed reply, Dan. All good information to have.
>>
>> We're going to try Garry's solution and see if it works: "Try going into
>> Chrome settings -> performance and turn off preload pages." So far so good,
>> but it's only been a few minutes.
>>
>> John
>>
>> John Amundson | Library Applications Supervisor | CW MARS
>>
>> jamund...@cwmars.org | 508-755-3323 x1
>>
>> https://www.cwmars.org
>>
>> he/him/his 
>>
>>
>> On Tue, Nov 7, 2023 at 1:51 PM Daniel Guarracino 
>> wrote:
>>
>>> Hi John,
>>>
>>> We've also encountered intermittent Hatch issues recently that are
>>> exactly as you describe.
>>>
>>> We had two reports of this behavior the week of October 23. At the time,
>>> we were also on 3.7.3. Both libraries that were affected encountered
>>> incomplete page loads only when accessing bookmarks (such as for Checkout,
>>> Item Status, etc.) while Hatch was enabled. If the affected libraries
>>> reloaded a page after the incomplete page load OR if the bookmark was
>>> clicked twice in quick succession (innovative!), it would load completely
>>> without fail. If Hatch was disabled or if links were accessed using the
>>> links within Evergreen's interface, the page loaded just fine -- no
>>> workaround necessary.
>>>
>>> I took a look at the extensions logs on an affected machine. Hatch is
>>> exhibiting the same type of behavior as it had in late 2021 with these
>>> incomplete page loads, where the port for the tab is disconnected and Hatch
>>> does not respond to the message it is sent.
>>>
>>> We upgraded to 3.11.1 at the end of last week, so I wanted to wait to
>>> see if the upgrade somehow resolved the Hatch-related problems before
>>> trying to figure these out, especially since two of our libraries were
>>> affected. Unfortunately, at least one of the libraries is still
>>> encountering problems with bookmarks. And, funny enough, we've had two more
>>> libraries report what sounds like the same problem within the past hour or
>>> so.
>>>
>>> Since the upgrade to 3.11, we've also encountered another Hatch-related
>>> issue. I'm not sure if it's the same root cause, but I figured I'd mention
>>> it: With Hatch enabled, opening Evergreen's home button in a new tab
>>> results in being asked to register a workstation. This behavior isn't
>>> encountered when Hatch is disabled. It's only encountered when opening the
>>> splash page via that home button in a new tab; opening in the same tab
>>> works fine.
>>>
>>> So, +1 to the idea that something has recently caused Hatch to start
>>> misbehaving.
>>>
>>> Dan
>>>
>>> --
>>> Daniel Guarracino
>>> Automation Services Librarian
>>> OWWL Library System
>>> 2557 State Route 21
>>> Canandaigua, NY 14424
>>> 585.394.8260 x1104
>>>
>>> --
>>> *From: *"Evergreen-general" 
>>> *To: *"Evergreen-general" 
>>> *Cc: *"John Amundson" 
>>> *Sent: *Tuesday, November 7, 2023 1:30:07 PM
>>> *Subject: *[Evergreen-general] Inconsistent White Screens with Hatch
>>>
>>> Hello!
>>>
>>> Historically we've found that bad installations of Hatch can lead to
>>> blank/white screens in Evergreen, and reinstalling Hatch usually resolves
>>> this.
>>>
>>> However, over the last week or so, we've started to receive reports of
>>> blank/white screens that we cannot seem to resolve. The problem is slightly
>>> different from historical reports in that the white screens do not appear
>>> every time, and they are more likely to appear when accessing a web client
>>> page from a 

Re: [Evergreen-general] Inconsistent White Screens with Hatch

[Daniel Guarracino via Evergreen-general]

Turning off "preload pages" in Chrome fixed the problem on all the affected 
computers that I've updated so far this afternoon. 

Thanks very much for that fix, Garry! 

Dan 

-- 
Daniel Guarracino 
Automation Services Librarian 
OWWL Library System 
2557 State Route 21 
Canandaigua, NY 14424 
585.394.8260 x1104 


From: "Evergreen-general"  
To: "Evergreen-general"  
Cc: "Diane Disbro"  
Sent: Tuesday, November 7, 2023 3:59:15 PM 
Subject: Re: [Evergreen-general] Inconsistent White Screens with Hatch 

We are also experiencing this randomly throughout Missouri Evergreen. Thanks 
for the tips. 

Diane Disbro 
Pronouns: she/her 
Circulation Coordinator 
Scenic Regional Library 
251 Union Plaza Drive 
Union, MO 63084 
(636) 583-0652 ext 110 
[ mailto:ddis...@scenicregional.org | ddis...@scenicregional.org ] 



On Tue, Nov 7, 2023 at 1:05 PM John Amundson via Evergreen-general < [ 
mailto:evergreen-general@list.evergreen-ils.org | 
evergreen-general@list.evergreen-ils.org ] > wrote: 



Thanks for the detailed reply, Dan. All good information to have. 

We're going to try Garry's solution and see if it works: "Try going into Chrome 
settings -> performance and turn off preload pages." So far so good, but it's 
only been a few minutes. 

John 




John Amundson | Library Applications Supervisor | CW MARS 

[ mailto:jamund...@cwmars.org | jamund...@cwmars.org ] | 508-755-3323 x1 

[ https://www.cwmars.org/ | https://www.cwmars.org ] 

[ https://www.mypronouns.org/he-him | he/him/his ] 
[ http:/// ] 


On Tue, Nov 7, 2023 at 1:51 PM Daniel Guarracino < [ 
mailto:dguarrac...@owwl.org | dguarrac...@owwl.org ] > wrote: 

BQ_BEGIN

Hi John, 

We've also encountered intermittent Hatch issues recently that are exactly as 
you describe. 

We had two reports of this behavior the week of October 23. At the time, we 
were also on 3.7.3. Both libraries that were affected encountered incomplete 
page loads only when accessing bookmarks (such as for Checkout, Item Status, 
etc.) while Hatch was enabled. If the affected libraries reloaded a page after 
the incomplete page load OR if the bookmark was clicked twice in quick 
succession (innovative!), it would load completely without fail. If Hatch was 
disabled or if links were accessed using the links within Evergreen's 
interface, the page loaded just fine -- no workaround necessary. 

I took a look at the extensions logs on an affected machine. Hatch is 
exhibiting the same type of behavior as it had in late 2021 with these 
incomplete page loads, where the port for the tab is disconnected and Hatch 
does not respond to the message it is sent. 

We upgraded to 3.11.1 at the end of last week, so I wanted to wait to see if 
the upgrade somehow resolved the Hatch-related problems before trying to figure 
these out, especially since two of our libraries were affected. Unfortunately, 
at least one of the libraries is still encountering problems with bookmarks. 
And, funny enough, we've had two more libraries report what sounds like the 
same problem within the past hour or so. 

Since the upgrade to 3.11, we've also encountered another Hatch-related issue. 
I'm not sure if it's the same root cause, but I figured I'd mention it: With 
Hatch enabled, opening Evergreen's home button in a new tab results in being 
asked to register a workstation. This behavior isn't encountered when Hatch is 
disabled. It's only encountered when opening the splash page via that home 
button in a new tab; opening in the same tab works fine. 

So, +1 to the idea that something has recently caused Hatch to start 
misbehaving. 

Dan 

-- 
Daniel Guarracino 
Automation Services Librarian 
OWWL Library System 
2557 State Route 21 
Canandaigua, NY 14424 
585.394.8260 x1104 


From: "Evergreen-general" < [ mailto:evergreen-general@list.evergreen-ils.org | 
evergreen-general@list.evergreen-ils.org ] > 
To: "Evergreen-general" < [ mailto:evergreen-general@list.evergreen-ils.org | 
evergreen-general@list.evergreen-ils.org ] > 
Cc: "John Amundson" < [ mailto:jamund...@cwmars.org | jamund...@cwmars.org ] > 
Sent: Tuesday, November 7, 2023 1:30:07 PM 
Subject: [Evergreen-general] Inconsistent White Screens with Hatch 

Hello! 

Historically we've found that bad installations of Hatch can lead to 
blank/white screens in Evergreen, and reinstalling Hatch usually resolves this. 

However, over the last week or so, we've started to receive reports of 
blank/white screens that we cannot seem to resolve. The problem is slightly 
different from historical reports in that the white screens do not appear every 
time, and they are more likely to appear when accessing a web client page from 
a bookmark than within the client. Refreshing a blank page can sometimes force 
it to load correctly. It's the inconsistency that's making this hard to nail 
down. 

Has anyone else run into this issue and have you had any luck in resolving it? 
We've gotten a total of 5 reports over the last week or so. 

Some information 

Re: [Evergreen-general] Inconsistent White Screens with Hatch

[Diane Disbro via Evergreen-general]

We are also experiencing this randomly throughout Missouri Evergreen.
Thanks for the tips.

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddis...@scenicregional.org



On Tue, Nov 7, 2023 at 1:05 PM John Amundson via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Thanks for the detailed reply, Dan. All good information to have.
>
> We're going to try Garry's solution and see if it works: "Try going into
> Chrome settings -> performance and turn off preload pages." So far so good,
> but it's only been a few minutes.
>
> John
>
> John Amundson | Library Applications Supervisor | CW MARS
>
> jamund...@cwmars.org | 508-755-3323 x1 <5087553323p1>
>
> https://www.cwmars.org
>
> he/him/his 
>
>
> On Tue, Nov 7, 2023 at 1:51 PM Daniel Guarracino 
> wrote:
>
>> Hi John,
>>
>> We've also encountered intermittent Hatch issues recently that are
>> exactly as you describe.
>>
>> We had two reports of this behavior the week of October 23. At the time,
>> we were also on 3.7.3. Both libraries that were affected encountered
>> incomplete page loads only when accessing bookmarks (such as for Checkout,
>> Item Status, etc.) while Hatch was enabled. If the affected libraries
>> reloaded a page after the incomplete page load OR if the bookmark was
>> clicked twice in quick succession (innovative!), it would load completely
>> without fail. If Hatch was disabled or if links were accessed using the
>> links within Evergreen's interface, the page loaded just fine -- no
>> workaround necessary.
>>
>> I took a look at the extensions logs on an affected machine. Hatch is
>> exhibiting the same type of behavior as it had in late 2021 with these
>> incomplete page loads, where the port for the tab is disconnected and Hatch
>> does not respond to the message it is sent.
>>
>> We upgraded to 3.11.1 at the end of last week, so I wanted to wait to see
>> if the upgrade somehow resolved the Hatch-related problems before trying to
>> figure these out, especially since two of our libraries were affected.
>> Unfortunately, at least one of the libraries is still encountering problems
>> with bookmarks. And, funny enough, we've had two more libraries report what
>> sounds like the same problem within the past hour or so.
>>
>> Since the upgrade to 3.11, we've also encountered another Hatch-related
>> issue. I'm not sure if it's the same root cause, but I figured I'd mention
>> it: With Hatch enabled, opening Evergreen's home button in a new tab
>> results in being asked to register a workstation. This behavior isn't
>> encountered when Hatch is disabled. It's only encountered when opening the
>> splash page via that home button in a new tab; opening in the same tab
>> works fine.
>>
>> So, +1 to the idea that something has recently caused Hatch to start
>> misbehaving.
>>
>> Dan
>>
>> --
>> Daniel Guarracino
>> Automation Services Librarian
>> OWWL Library System
>> 2557 State Route 21
>> Canandaigua, NY 14424
>> 585.394.8260 x1104
>>
>> --
>> *From: *"Evergreen-general" 
>> *To: *"Evergreen-general" 
>> *Cc: *"John Amundson" 
>> *Sent: *Tuesday, November 7, 2023 1:30:07 PM
>> *Subject: *[Evergreen-general] Inconsistent White Screens with Hatch
>>
>> Hello!
>>
>> Historically we've found that bad installations of Hatch can lead to
>> blank/white screens in Evergreen, and reinstalling Hatch usually resolves
>> this.
>>
>> However, over the last week or so, we've started to receive reports of
>> blank/white screens that we cannot seem to resolve. The problem is slightly
>> different from historical reports in that the white screens do not appear
>> every time, and they are more likely to appear when accessing a web client
>> page from a bookmark than within the client. Refreshing a blank page can
>> sometimes force it to load correctly. It's the inconsistency that's making
>> this hard to nail down.
>>
>> Has anyone else run into this issue and have you had any luck in
>> resolving it? We've gotten a total of 5 reports over the last week or so.
>>
>> Some information about our setup:
>>
>>- Running Evergreen 3.73 plus some newer features
>>- Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106
>>- Affecting (at least) Hatch version 0.3.2 and 0.3.3.
>>
>> And what we've tried:
>>
>>- Clearing cache
>>- Updating/recreating bookmarks
>>- Updating Chrome
>>- Updating Hatch
>>- Reinstalling Hatch
>>- Clearing site settings and cookies
>>- Removing eg.hatch.login_keys from in-browser preferences
>>
>> The only way we've found to stop it completely is to disable Hatch, which
>> some of our libraries rely on heavily.
>>
>> When a page fails to load, the console seems to hang up on this message:
>> [image: image.png]
>>
>> Anyone have any thoughts or suggestions?
>>
>> Thank you!
>>
>> John
>>
>> John Amundson | Library 

Re: [Evergreen-general] Inconsistent White Screens with Hatch

[John Amundson via Evergreen-general]

Thanks for the detailed reply, Dan. All good information to have.

We're going to try Garry's solution and see if it works: "Try going into
Chrome settings -> performance and turn off preload pages." So far so good,
but it's only been a few minutes.

John

John Amundson | Library Applications Supervisor | CW MARS

jamund...@cwmars.org | 508-755-3323 x1 <5087553323p1>

https://www.cwmars.org

he/him/his 


On Tue, Nov 7, 2023 at 1:51 PM Daniel Guarracino 
wrote:

> Hi John,
>
> We've also encountered intermittent Hatch issues recently that are exactly
> as you describe.
>
> We had two reports of this behavior the week of October 23. At the time,
> we were also on 3.7.3. Both libraries that were affected encountered
> incomplete page loads only when accessing bookmarks (such as for Checkout,
> Item Status, etc.) while Hatch was enabled. If the affected libraries
> reloaded a page after the incomplete page load OR if the bookmark was
> clicked twice in quick succession (innovative!), it would load completely
> without fail. If Hatch was disabled or if links were accessed using the
> links within Evergreen's interface, the page loaded just fine -- no
> workaround necessary.
>
> I took a look at the extensions logs on an affected machine. Hatch is
> exhibiting the same type of behavior as it had in late 2021 with these
> incomplete page loads, where the port for the tab is disconnected and Hatch
> does not respond to the message it is sent.
>
> We upgraded to 3.11.1 at the end of last week, so I wanted to wait to see
> if the upgrade somehow resolved the Hatch-related problems before trying to
> figure these out, especially since two of our libraries were affected.
> Unfortunately, at least one of the libraries is still encountering problems
> with bookmarks. And, funny enough, we've had two more libraries report what
> sounds like the same problem within the past hour or so.
>
> Since the upgrade to 3.11, we've also encountered another Hatch-related
> issue. I'm not sure if it's the same root cause, but I figured I'd mention
> it: With Hatch enabled, opening Evergreen's home button in a new tab
> results in being asked to register a workstation. This behavior isn't
> encountered when Hatch is disabled. It's only encountered when opening the
> splash page via that home button in a new tab; opening in the same tab
> works fine.
>
> So, +1 to the idea that something has recently caused Hatch to start
> misbehaving.
>
> Dan
>
> --
> Daniel Guarracino
> Automation Services Librarian
> OWWL Library System
> 2557 State Route 21
> Canandaigua, NY 14424
> 585.394.8260 x1104
>
> --
> *From: *"Evergreen-general" 
> *To: *"Evergreen-general" 
> *Cc: *"John Amundson" 
> *Sent: *Tuesday, November 7, 2023 1:30:07 PM
> *Subject: *[Evergreen-general] Inconsistent White Screens with Hatch
>
> Hello!
>
> Historically we've found that bad installations of Hatch can lead to
> blank/white screens in Evergreen, and reinstalling Hatch usually resolves
> this.
>
> However, over the last week or so, we've started to receive reports of
> blank/white screens that we cannot seem to resolve. The problem is slightly
> different from historical reports in that the white screens do not appear
> every time, and they are more likely to appear when accessing a web client
> page from a bookmark than within the client. Refreshing a blank page can
> sometimes force it to load correctly. It's the inconsistency that's making
> this hard to nail down.
>
> Has anyone else run into this issue and have you had any luck in resolving
> it? We've gotten a total of 5 reports over the last week or so.
>
> Some information about our setup:
>
>- Running Evergreen 3.73 plus some newer features
>- Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106
>- Affecting (at least) Hatch version 0.3.2 and 0.3.3.
>
> And what we've tried:
>
>- Clearing cache
>- Updating/recreating bookmarks
>- Updating Chrome
>- Updating Hatch
>- Reinstalling Hatch
>- Clearing site settings and cookies
>- Removing eg.hatch.login_keys from in-browser preferences
>
> The only way we've found to stop it completely is to disable Hatch, which
> some of our libraries rely on heavily.
>
> When a page fails to load, the console seems to hang up on this message:
> [image: image.png]
>
> Anyone have any thoughts or suggestions?
>
> Thank you!
>
> John
>
> John Amundson | Library Applications Supervisor | CW MARS
>
> jamund...@cwmars.org | 508-755-3323 x322
>
> https://www.cwmars.org
>
> he/him/his 
>
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
>
___
Evergreen-general mailing list
Evergreen-general@list.evergreen-ils.org

Re: [Evergreen-general] Inconsistent White Screens with Hatch

[John Amundson via Evergreen-general]

Thanks, Garry!

We made this change on one of the computers having trouble, and it seems to
be helping at the moment. We'll see if it resolves it completely.

Fingers crossed.

John

John Amundson | Library Applications Supervisor | CW MARS

jamund...@cwmars.org | 508-755-3323 x1 <5087553323p1>

https://www.cwmars.org

he/him/his 


On Tue, Nov 7, 2023 at 1:50 PM Garry Collum via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> This came up with us today.  Try going into Chrome settings -> performance
> and turn off preload pages.
>
> Garry
>
>
>
>
>  Original message 
> From: Elizabeth Davis via Evergreen-general <
> evergreen-general@list.evergreen-ils.org>
> Date: 11/7/23 1:35 PM (GMT-05:00)
> To: Evergreen Discussion Group 
> Cc: Elizabeth Davis 
> Subject: Re: [Evergreen-general] Inconsistent White Screens with Hatch
>
> HI John
>
>
>
> Is Java up to date?
>
>
>
> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>
> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>
> (717) 256-1627 | elizabeth.da...@sparkpa.org
> 
> support.sparkpa.org | supp...@sparkpa.org
>
>
>
> *From:* Evergreen-general <
> evergreen-general-boun...@list.evergreen-ils.org> *On Behalf Of *John
> Amundson via Evergreen-general
> *Sent:* Tuesday, November 7, 2023 1:30 PM
> *To:* Evergreen Discussion Group  >
> *Cc:* John Amundson 
> *Subject:* [Evergreen-general] Inconsistent White Screens with Hatch
>
>
>
> Hello!
>
>
>
> Historically we've found that bad installations of Hatch can lead to
> blank/white screens in Evergreen, and reinstalling Hatch usually resolves
> this.
>
>
>
> However, over the last week or so, we've started to receive reports of
> blank/white screens that we cannot seem to resolve. The problem is slightly
> different from historical reports in that the white screens do not appear
> every time, and they are more likely to appear when accessing a web client
> page from a bookmark than within the client. Refreshing a blank page can
> sometimes force it to load correctly. It's the inconsistency that's making
> this hard to nail down.
>
>
>
> Has anyone else run into this issue and have you had any luck in resolving
> it? We've gotten a total of 5 reports over the last week or so.
>
>
>
> Some information about our setup:
>
>- Running Evergreen 3.73 plus some newer features
>- Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106
>- Affecting (at least) Hatch version 0.3.2 and 0.3.3.
>
> And what we've tried:
>
>- Clearing cache
>- Updating/recreating bookmarks
>- Updating Chrome
>- Updating Hatch
>- Reinstalling Hatch
>- Clearing site settings and cookies
>- Removing eg.hatch.login_keys from in-browser preferences
>
> The only way we've found to stop it completely is to disable Hatch, which
> some of our libraries rely on heavily.
>
>
>
> When a page fails to load, the console seems to hang up on this message:
>
>
>
> Anyone have any thoughts or suggestions?
>
>
>
> Thank you!
>
>
>
> John
>
> John Amundson | Library Applications Supervisor | CW MARS
>
> jamund...@cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323>
>
> https://www.cwmars.org
>
> he/him/his 
>
>
> ___
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>
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Re: [Evergreen-general] Inconsistent White Screens with Hatch

[Daniel Guarracino via Evergreen-general]

Hi John, 

We've also encountered intermittent Hatch issues recently that are exactly as 
you describe. 

We had two reports of this behavior the week of October 23. At the time, we 
were also on 3.7.3. Both libraries that were affected encountered incomplete 
page loads only when accessing bookmarks (such as for Checkout, Item Status, 
etc.) while Hatch was enabled. If the affected libraries reloaded a page after 
the incomplete page load OR if the bookmark was clicked twice in quick 
succession (innovative!), it would load completely without fail. If Hatch was 
disabled or if links were accessed using the links within Evergreen's 
interface, the page loaded just fine -- no workaround necessary. 

I took a look at the extensions logs on an affected machine. Hatch is 
exhibiting the same type of behavior as it had in late 2021 with these 
incomplete page loads, where the port for the tab is disconnected and Hatch 
does not respond to the message it is sent. 

We upgraded to 3.11.1 at the end of last week, so I wanted to wait to see if 
the upgrade somehow resolved the Hatch-related problems before trying to figure 
these out, especially since two of our libraries were affected. Unfortunately, 
at least one of the libraries is still encountering problems with bookmarks. 
And, funny enough, we've had two more libraries report what sounds like the 
same problem within the past hour or so. 

Since the upgrade to 3.11, we've also encountered another Hatch-related issue. 
I'm not sure if it's the same root cause, but I figured I'd mention it: With 
Hatch enabled, opening Evergreen's home button in a new tab results in being 
asked to register a workstation. This behavior isn't encountered when Hatch is 
disabled. It's only encountered when opening the splash page via that home 
button in a new tab; opening in the same tab works fine. 

So, +1 to the idea that something has recently caused Hatch to start 
misbehaving. 

Dan 

-- 
Daniel Guarracino 
Automation Services Librarian 
OWWL Library System 
2557 State Route 21 
Canandaigua, NY 14424 
585.394.8260 x1104 


From: "Evergreen-general"  
To: "Evergreen-general"  
Cc: "John Amundson"  
Sent: Tuesday, November 7, 2023 1:30:07 PM 
Subject: [Evergreen-general] Inconsistent White Screens with Hatch 

Hello! 

Historically we've found that bad installations of Hatch can lead to 
blank/white screens in Evergreen, and reinstalling Hatch usually resolves this. 

However, over the last week or so, we've started to receive reports of 
blank/white screens that we cannot seem to resolve. The problem is slightly 
different from historical reports in that the white screens do not appear every 
time, and they are more likely to appear when accessing a web client page from 
a bookmark than within the client. Refreshing a blank page can sometimes force 
it to load correctly. It's the inconsistency that's making this hard to nail 
down. 

Has anyone else run into this issue and have you had any luck in resolving it? 
We've gotten a total of 5 reports over the last week or so. 

Some information about our setup: 


* Running Evergreen 3.73 plus some newer features 
* Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106 
* Affecting (at least) Hatch version 0.3.2 and 0.3.3. 

And what we've tried: 


* Clearing cache 
* Updating/recreating bookmarks 
* Updating Chrome 
* Updating Hatch 
* Reinstalling Hatch 
* Clearing site settings and cookies 
* Removing eg.hatch.login_keys from in-browser preferences 

The only way we've found to stop it completely is to disable Hatch, which some 
of our libraries rely on heavily. 

When a page fails to load, the console seems to hang up on this message: 


Anyone have any thoughts or suggestions? 

Thank you! 

John 




John Amundson | Library Applications Supervisor | CW MARS 

[ mailto:jamund...@cwmars.org | jamund...@cwmars.org ] | 508-755-3323 x322 

[ https://www.cwmars.org/ | https://www.cwmars.org ] 

[ https://www.mypronouns.org/he-him | he/him/his ] 
[ http:/// ] 

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Re: [Evergreen-general] Inconsistent White Screens with Hatch

[Garry Collum via Evergreen-general]

This came up with us today.  Try going into Chrome settings -> performance and 
turn off preload pages.

Garry




 Original message 
From: Elizabeth Davis via Evergreen-general 

Date: 11/7/23 1:35 PM (GMT-05:00)
To: Evergreen Discussion Group 
Cc: Elizabeth Davis 
Subject: Re: [Evergreen-general] Inconsistent White Screens with Hatch

HI John

Is Java up to date?

[cid:image004.png@01DA117F.4CB8A8E0]Elizabeth Davis (she/her), Support & 
Project Management Specialist
Pennsylvania Integrated Library System (PaILS) | SPARK
(717) 256-1627 | 
elizabeth.da...@sparkpa.org
support.sparkpa.org | 
supp...@sparkpa.org

From: Evergreen-general  On 
Behalf Of John Amundson via Evergreen-general
Sent: Tuesday, November 7, 2023 1:30 PM
To: Evergreen Discussion Group 
Cc: John Amundson 
Subject: [Evergreen-general] Inconsistent White Screens with Hatch

Hello!

Historically we've found that bad installations of Hatch can lead to 
blank/white screens in Evergreen, and reinstalling Hatch usually resolves this.

However, over the last week or so, we've started to receive reports of 
blank/white screens that we cannot seem to resolve. The problem is slightly 
different from historical reports in that the white screens do not appear every 
time, and they are more likely to appear when accessing a web client page from 
a bookmark than within the client. Refreshing a blank page can sometimes force 
it to load correctly. It's the inconsistency that's making this hard to nail 
down.

Has anyone else run into this issue and have you had any luck in resolving it? 
We've gotten a total of 5 reports over the last week or so.

Some information about our setup:

  *   Running Evergreen 3.73 plus some newer features
  *   Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106
  *   Affecting (at least) Hatch version 0.3.2 and 0.3.3.
And what we've tried:

  *   Clearing cache
  *   Updating/recreating bookmarks
  *   Updating Chrome
  *   Updating Hatch
  *   Reinstalling Hatch
  *   Clearing site settings and cookies
  *   Removing eg.hatch.login_keys from in-browser preferences
The only way we've found to stop it completely is to disable Hatch, which some 
of our libraries rely on heavily.

When a page fails to load, the console seems to hang up on this message:
[cid:image003.png@01DA117F.4CB378C0]

Anyone have any thoughts or suggestions?

Thank you!

John

[https://ci3.googleusercontent.com/mail-sig/AIorK4wvJisWKEcU1hp3aB6DvlIiGEoGe1GB9N5Bd_3T9VrHtqvFZ2MKH6Iyyzn0PTTeUWUJ5cCNNec]

John Amundson | Library Applications Supervisor | CW MARS

jamund...@cwmars.org | 508-755-3323 
x322

https://www.cwmars.org

he/him/his

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Re: [Evergreen-general] Inconsistent White Screens with Hatch

[John Amundson via Evergreen-general]

Hi, Elizabeth:

Thank you for the reply.

My understanding is that the more recent versions of Hatch do not need a
standalone installation of Java. We removed that requirement from our
instructions year(s) ago and haven't had any trouble. I would hope by
updating Hatch the most recent version (0.3.3), we'd also be updating the
necessary bits of Java.

John

John Amundson | Library Applications Supervisor | CW MARS

jamund...@cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323>

https://www.cwmars.org

he/him/his 


On Tue, Nov 7, 2023 at 1:35 PM Elizabeth Davis 
wrote:

> HI John
>
>
>
> Is Java up to date?
>
>
>
> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>
> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>
> (717) 256-1627 | elizabeth.da...@sparkpa.org
> 
> support.sparkpa.org | supp...@sparkpa.org
>
>
>
> *From:* Evergreen-general <
> evergreen-general-boun...@list.evergreen-ils.org> *On Behalf Of *John
> Amundson via Evergreen-general
> *Sent:* Tuesday, November 7, 2023 1:30 PM
> *To:* Evergreen Discussion Group  >
> *Cc:* John Amundson 
> *Subject:* [Evergreen-general] Inconsistent White Screens with Hatch
>
>
>
> Hello!
>
>
>
> Historically we've found that bad installations of Hatch can lead to
> blank/white screens in Evergreen, and reinstalling Hatch usually resolves
> this.
>
>
>
> However, over the last week or so, we've started to receive reports of
> blank/white screens that we cannot seem to resolve. The problem is slightly
> different from historical reports in that the white screens do not appear
> every time, and they are more likely to appear when accessing a web client
> page from a bookmark than within the client. Refreshing a blank page can
> sometimes force it to load correctly. It's the inconsistency that's making
> this hard to nail down.
>
>
>
> Has anyone else run into this issue and have you had any luck in resolving
> it? We've gotten a total of 5 reports over the last week or so.
>
>
>
> Some information about our setup:
>
>- Running Evergreen 3.73 plus some newer features
>- Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106
>- Affecting (at least) Hatch version 0.3.2 and 0.3.3.
>
> And what we've tried:
>
>- Clearing cache
>- Updating/recreating bookmarks
>- Updating Chrome
>- Updating Hatch
>- Reinstalling Hatch
>- Clearing site settings and cookies
>- Removing eg.hatch.login_keys from in-browser preferences
>
> The only way we've found to stop it completely is to disable Hatch, which
> some of our libraries rely on heavily.
>
>
>
> When a page fails to load, the console seems to hang up on this message:
>
>
>
> Anyone have any thoughts or suggestions?
>
>
>
> Thank you!
>
>
>
> John
>
> John Amundson | Library Applications Supervisor | CW MARS
>
> jamund...@cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323>
>
> https://www.cwmars.org
>
> he/him/his 
>
>
>
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Re: [Evergreen-general] Inconsistent White Screens with Hatch

[Elizabeth Davis via Evergreen-general]

HI John

Is Java up to date?

[cid:image004.png@01DA117F.4CB8A8E0]Elizabeth Davis (she/her), Support & 
Project Management Specialist
Pennsylvania Integrated Library System (PaILS) | SPARK
(717) 256-1627 | 
elizabeth.da...@sparkpa.org
support.sparkpa.org | 
supp...@sparkpa.org

From: Evergreen-general  On 
Behalf Of John Amundson via Evergreen-general
Sent: Tuesday, November 7, 2023 1:30 PM
To: Evergreen Discussion Group 
Cc: John Amundson 
Subject: [Evergreen-general] Inconsistent White Screens with Hatch

Hello!

Historically we've found that bad installations of Hatch can lead to 
blank/white screens in Evergreen, and reinstalling Hatch usually resolves this.

However, over the last week or so, we've started to receive reports of 
blank/white screens that we cannot seem to resolve. The problem is slightly 
different from historical reports in that the white screens do not appear every 
time, and they are more likely to appear when accessing a web client page from 
a bookmark than within the client. Refreshing a blank page can sometimes force 
it to load correctly. It's the inconsistency that's making this hard to nail 
down.

Has anyone else run into this issue and have you had any luck in resolving it? 
We've gotten a total of 5 reports over the last week or so.

Some information about our setup:

  *   Running Evergreen 3.73 plus some newer features
  *   Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106
  *   Affecting (at least) Hatch version 0.3.2 and 0.3.3.
And what we've tried:

  *   Clearing cache
  *   Updating/recreating bookmarks
  *   Updating Chrome
  *   Updating Hatch
  *   Reinstalling Hatch
  *   Clearing site settings and cookies
  *   Removing eg.hatch.login_keys from in-browser preferences
The only way we've found to stop it completely is to disable Hatch, which some 
of our libraries rely on heavily.

When a page fails to load, the console seems to hang up on this message:
[cid:image003.png@01DA117F.4CB378C0]

Anyone have any thoughts or suggestions?

Thank you!

John

[https://ci3.googleusercontent.com/mail-sig/AIorK4wvJisWKEcU1hp3aB6DvlIiGEoGe1GB9N5Bd_3T9VrHtqvFZ2MKH6Iyyzn0PTTeUWUJ5cCNNec]

John Amundson | Library Applications Supervisor | CW MARS

jamund...@cwmars.org | 508-755-3323 
x322

https://www.cwmars.org

he/him/his

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Re: [Evergreen-general] Evergreen Feedback Fest Starts NOW!

[Terran McCanna via Evergreen-general]

Thank you for letting me know - I can confirm that OPAC search isn't
working on that server for some reason. It is working within the staff
client, so I will have to do some research.


Terran McCanna, PINES Program Manager
--

Georgia Public Library Service | University System of Georgia

2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341

(404) 235-7138 | tmcca...@georgialibraries.org

http://help.georgialibraries.org | h...@georgialibraries.org






Join our email list  for stories of Georgia
libraries making an impact in our communities.



On Tue, Nov 7, 2023 at 12:19 PM Cerninakova Eva via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Hi Terran,
>
>
> I wonder if your "testbox" is working properly? I tried perform a search
> and (unless I did something wrong) there are no results (see the
> attachment).
>
> Eva
>
>
>
>
>
>
>
> Mgr. Eva Cerniňáková, Ph.D.
> vedoucí Knihovny Jabok
>
> Jabok - Vyšší odborná škola sociálně pedagogická a teologická
>
> +420 211 222 409
> cer...@jabok.cz
> knihovna.jabok.cz
> Salmovská 8, Praha 2, 120 00
>
>
>
>
>
>
>
> Dne po 6. 11. 2023 15:05 uživatel Terran McCanna via Evergreen-general <
> evergreen-general@list.evergreen-ils.org> napsal:
>
>> Hi everyone!
>>
>> This week is Evergreen Feedback Fest! We have multiple test servers
>> prepared for you to put what will potentially be Evergreen 3.12 through its
>> paces, and test out a whoole lot of recent bug fixes and features that
>> have been developed. The development community has been busy, so please
>> pitch in and test some of these proposed changes so that we can make 3.12 a
>> great update!
>>
>> Here is the testing spreadsheet;
>>
>> https://docs.google.com/spreadsheets/d/1D4LiBJZzyeuczWCwYhG0VdaJ4UlK5CaTMKg4mO_hH2U/edit#gid=0
>>
>> Brief guide to testing:
>>
>>1. The list of available test servers is in the first column, with
>>the list of which fixes/features are loaded onto that server to the right.
>>Each test server is loaded with stock Concerto
>> data.
>>2. Pick a bug fix that you are interested in testing and carefully
>>read the description and comments on the associated Launchpad link.
>>3. Log into the test server to thoroughly test the fix. Be sure to
>>log in with different levels of users in case there are issues with
>>permissions.
>>4. If you find problems, add your comments to the Launchpad ticket.
>>5. If you don't find any problems, you may sign off on the code
>>through Git or add a comment to the Launchpad bug that says "I have tested
>>this code and consent to signing off on it with my name, [enter name or
>>consistent alias] and my email address, [enter email address]."
>>
>>
>> Terran McCanna, PINES Program Manager
>> --
>>
>> Georgia Public Library Service | University System of Georgia
>>
>> 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341
>>
>> (404) 235-7138 | tmcca...@georgialibraries.org
>>
>> http://help.georgialibraries.org | h...@georgialibraries.org
>>
>> 
>> 
>> 
>> 
>>
>> Join our email list  for stories of Georgia
>> libraries making an impact in our communities.
>>
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>>
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[Evergreen-general] Inconsistent White Screens with Hatch

[John Amundson via Evergreen-general]

Hello!

Historically we've found that bad installations of Hatch can lead to
blank/white screens in Evergreen, and reinstalling Hatch usually resolves
this.

However, over the last week or so, we've started to receive reports of
blank/white screens that we cannot seem to resolve. The problem is slightly
different from historical reports in that the white screens do not appear
every time, and they are more likely to appear when accessing a web client
page from a bookmark than within the client. Refreshing a blank page can
sometimes force it to load correctly. It's the inconsistency that's making
this hard to nail down.

Has anyone else run into this issue and have you had any luck in resolving
it? We've gotten a total of 5 reports over the last week or so.

Some information about our setup:

   - Running Evergreen 3.73 plus some newer features
   - Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106
   - Affecting (at least) Hatch version 0.3.2 and 0.3.3.

And what we've tried:

   - Clearing cache
   - Updating/recreating bookmarks
   - Updating Chrome
   - Updating Hatch
   - Reinstalling Hatch
   - Clearing site settings and cookies
   - Removing eg.hatch.login_keys from in-browser preferences

The only way we've found to stop it completely is to disable Hatch, which
some of our libraries rely on heavily.

When a page fails to load, the console seems to hang up on this message:
[image: image.png]

Anyone have any thoughts or suggestions?

Thank you!

John

John Amundson | Library Applications Supervisor | CW MARS

jamund...@cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323>

https://www.cwmars.org

he/him/his 
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Re: [Evergreen-general] Czech test server for the Feedback Fest?

[Linda Jansová via Evergreen-general]

Hi,

Thank you once again for setting up the Czech test server!

As the patch from https://bugs.launchpad.net/evergreen/+bug/2032753 has 
been included (which, by the way, makes the staff client look much 
better in Czech :-), we have been able to focus on other translation issues.


I have just summed up findings related to untranslated column headers:

https://bugs.launchpad.net/evergreen/+bug/2042915

Also, it is clear that the splash page is in English only, not looking 
as broken as it did previously (what might be worth noting is that the 
Czech splash page can be seen for just a very little moment before 
Evergreen redirects to the English splash page):


https://bugs.launchpad.net/evergreen/+bug/2037426

Linda

On 11/5/23 08:11, Linda Jansová wrote:

Dear Blake,

Thank you very much!

Linda

On 11/5/23 00:02, Blake Graham-Henderson wrote:

Linda,

https://bugsquash3.mobiusconsortium.org/

is setup and ready. Based on the main branch. The second patch was 
already merged on main. Essentially, this is the only patch installed:


https://bugs.launchpad.net/evergreen/+bug/2032753
-Blake-
Conducting Magic
Will consume any data format
MOBIUS

On 11/4/2023 1:13 AM, Linda Jansová wrote:

Hi Terran and Blake,

That sounds perfect, thank you!

Linda

On 11/3/23 23:36, Terran McCanna wrote:

Hi Linda,

Yes, Blake will set that up for testing next week!

Best wishes,
Terran



Terran McCanna, PINES Program Manager



Georgia Public Library Service | University System of Georgia

2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341

(404) 235-7138| tmcca...@georgialibraries.org

http://help.georgialibraries.org | h...@georgialibraries.org




Join our email list for stories of 
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On Mon, Oct 30, 2023 at 3:05 AM Linda Jansová via Evergreen-general 
 wrote:


Dear all,

We very much look forward to the Evergreen Feedback Fest!

Do you think it would be possible to enable Czech on one of the
test servers (e.g., somewhat traditionally, on Blake’s
bugsquash3 :-)?

It would be great if we could test Jane’s patch:

Web staff client does not work properly when Czech is switched on:
https://bugs.launchpad.net/evergreen/+bug/2032753

(https://git.evergreen-ils.org/?p=working/Evergreen.git;a=shortlog;h=refs/heads/user/sandbergja/lp2032753-angular-i18n-corrections,
already with a pull request)

It would also give us a chance to have a closer look at the
button names in Czech:

Web Staff Client - accessibility and button names:
https://bugs.launchpad.net/evergreen/+bug/1615714
(fix committed, Evergreen 3.11.2)

Perhaps the Czech test server would also help shed some more
light on this bug:

Dynamic staff portal doesn't work well in non-English languages:
https://bugs.launchpad.net/evergreen/+bug/2037426

(without a proposed solution yet)

Thank you very much for considering the Czech test server for
the Feedback Fest!

Linda

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