RE: Message disappeared during link outage
Thanks, I will look into these items, not sure about the relevance of the rather attractive looking hat though ! Nik -Original Message- From: Jennifer Baker [mailto:[EMAIL PROTECTED]] Sent: 16 January 2002 23:17 To: Exchange Discussions Subject: RE: Message disappeared during link outage Did you track the message or look in the tracking.logs? Use article Q173364 to decipher the event numbers. Regarding connectivity try Q220976. And you'll need this to: http://www.millerhats.com/899.jpg I always where mine in situations such as this. -Original Message- From: Niki Blowfield [mailto:[EMAIL PROTECTED]] Sent: Wednesday, January 16, 2002 6:47 AM To: Exchange Discussions Subject: Message disappeared during link outage Dear All, We have 5 offices connected via VPN provided by Sonicwall ADSL routers. Each office has an Exchange Server 5.5 SP3 on NT Server 4 SP6a, with 1 of them having an IMC. There is one Organisation/Site with multiple servers to represent the different offices, and all staff at each office have their mailboxes on their local servers. It was reported to me that a Director (isnt it always?) sent an email to the Managing Director (arrrgh!) within the same organisation, but whose mailbox was located on another server, seperated by the ADSL VPN link. The mail never arrived, and no error was received by sender or recipient. Upon closer inspection, the following event is noted in the senders local NT server event log at the same time that they sent the message. Event ID - 9316 Source - MSExchangeMTA An RPC communications error occurred. No data was sent over the RPC connection. Locality table (LTAB) index: 238. Windows NT error: 9317. The MTA will attempt to recover the RPC connection. (BASE IL INCOMING RPC 40 522) (12) There were no errors immediately before or after this event (closest 5 hours) and I assume there was some problem with the ADSL link at that time, not uncommon, and also suggested by some errors on the main server (the 'hub' of the VPN). What I need to know is a) why wasn't the mail delivered when the link was restored and b) why was no non delivery error returned. Mail normally flows fine between all servers. I have followed the instructions in technet doc - http://support.microsoft.com/default.aspx?scid=kb;en-us;Q247782 but the concurrent xapi sessions was already at 50. Its not so important to ensure mail delivery, as it is to make sure we know when a message has not been delivered. Thanks in advance for any help Nik _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: Message disappeared during link outage
Yes, individual sites connected to internet with ADSL and public addresses, then the sonicwalls create the VPN using the addresses at each site I may have to revise my setup, but I assumed even if it wasn't ideal, error messages would be generated for failed deliveries Thanks Nik -Original Message- From: Ed Crowley [mailto:[EMAIL PROTECTED]] Sent: 17 January 2002 03:04 To: Exchange Discussions Subject: RE: Message disappeared during link outage If by VPN you mean over the Internet, that topology probably calls for separate sites connected by X.400 connectors. Ed Crowley MCSE+I MVP Tech Consultant Compaq Computer There are seldom good technological solutions to behavioral problems. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Niki Blowfield Sent: Wednesday, January 16, 2002 9:07 AM To: Exchange Discussions Subject: Message disappeared during link outage Dear All, We have 5 offices connected via VPN provided by Sonicwall ADSL routers. Each office has an Exchange Server 5.5 SP3 on NT Server 4 SP6a, with 1 of them having an IMC. There is one Organisation/Site with multiple servers to represent the different offices, and all staff at each office have their mailboxes on their local servers. It was reported to me that a Director (isnt it always?) sent an email to the Managing Director (arrrgh!) within the same organisation, but whose mailbox was located on another server, seperated by the ADSL VPN link. The mail never arrived, and no error was received by sender or recipient. Upon closer inspection, the following event is noted in the senders local NT server event log at the same time that they sent the message. Event ID - 9316 Source - MSExchangeMTA An RPC communications error occurred. No data was sent over the RPC connection. Locality table (LTAB) index: 238. Windows NT error: 9317. The MTA will attempt to recover the RPC connection. (BASE IL INCOMING RPC 40 522) (12) There were no errors immediately before or after this event (closest 5 hours) and I assume there was some problem with the ADSL link at that time, not uncommon, and also suggested by some errors on the main server (the 'hub' of the VPN). What I need to know is a) why wasn't the mail delivered when the link was restored and b) why was no non delivery error returned. Mail normally flows fine between all servers. I have followed the instructions in technet doc - http://support.microsoft.com/default.aspx?scid=kb;en-us;Q247782 but the concurrent xapi sessions was already at 50. Its not so important to ensure mail delivery, as it is to make sure we know when a message has not been delivered. Thanks in advance for any help Nik _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: Message disappeared during link outage
I have tracked messages after similar complaints considering the sender and intended recipient are you sure that. 1. The message was actually sent to the correct address 2. There isn't a rule that has moved the message to a different folder 3. Its not in the inbox with a few thousand other emails but hidden due to a strange view Regrds Stewart Jump -Original Message- From: Niki Blowfield [mailto:[EMAIL PROTECTED]] Sent: 16 January 2002 14:47 To: Exchange Discussions Subject: Message disappeared during link outage Dear All, We have 5 offices connected via VPN provided by Sonicwall ADSL routers. Each office has an Exchange Server 5.5 SP3 on NT Server 4 SP6a, with 1 of them having an IMC. There is one Organisation/Site with multiple servers to represent the different offices, and all staff at each office have their mailboxes on their local servers. It was reported to me that a Director (isnt it always?) sent an email to the Managing Director (arrrgh!) within the same organisation, but whose mailbox was located on another server, seperated by the ADSL VPN link. The mail never arrived, and no error was received by sender or recipient. Upon closer inspection, the following event is noted in the senders local NT server event log at the same time that they sent the message. Event ID - 9316 Source - MSExchangeMTA An RPC communications error occurred. No data was sent over the RPC connection. Locality table (LTAB) index: 238. Windows NT error: 9317. The MTA will attempt to recover the RPC connection. (BASE IL INCOMING RPC 40 522) (12) There were no errors immediately before or after this event (closest 5 hours) and I assume there was some problem with the ADSL link at that time, not uncommon, and also suggested by some errors on the main server (the 'hub' of the VPN). What I need to know is a) why wasn't the mail delivered when the link was restored and b) why was no non delivery error returned. Mail normally flows fine between all servers. I have followed the instructions in technet doc - http://support.microsoft.com/default.aspx?scid=kb;en-us;Q247782 but the concurrent xapi sessions was already at 50. Its not so important to ensure mail delivery, as it is to make sure we know when a message has not been delivered. Thanks in advance for any help Nik _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] This e-mail (and any attachments) is confidential and may contain personal views which are not the views of the BBC unless specifically stated. If you have received it in error, please delete it from your system, do not use, copy or disclose the information in any way nor act in reliance on it and notify the sender immediately. Please note that the BBC monitors e-mails sent or received. Further communication will signify your consent to this. _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: Message disappeared during link outage
Did you track the message or look in the tracking.logs? Use article Q173364 to decipher the event numbers. Regarding connectivity try Q220976. And you'll need this to: http://www.millerhats.com/899.jpg I always where mine in situations such as this. -Original Message- From: Niki Blowfield [mailto:[EMAIL PROTECTED]] Sent: Wednesday, January 16, 2002 6:47 AM To: Exchange Discussions Subject: Message disappeared during link outage Dear All, We have 5 offices connected via VPN provided by Sonicwall ADSL routers. Each office has an Exchange Server 5.5 SP3 on NT Server 4 SP6a, with 1 of them having an IMC. There is one Organisation/Site with multiple servers to represent the different offices, and all staff at each office have their mailboxes on their local servers. It was reported to me that a Director (isnt it always?) sent an email to the Managing Director (arrrgh!) within the same organisation, but whose mailbox was located on another server, seperated by the ADSL VPN link. The mail never arrived, and no error was received by sender or recipient. Upon closer inspection, the following event is noted in the senders local NT server event log at the same time that they sent the message. Event ID - 9316 Source - MSExchangeMTA An RPC communications error occurred. No data was sent over the RPC connection. Locality table (LTAB) index: 238. Windows NT error: 9317. The MTA will attempt to recover the RPC connection. (BASE IL INCOMING RPC 40 522) (12) There were no errors immediately before or after this event (closest 5 hours) and I assume there was some problem with the ADSL link at that time, not uncommon, and also suggested by some errors on the main server (the 'hub' of the VPN). What I need to know is a) why wasn't the mail delivered when the link was restored and b) why was no non delivery error returned. Mail normally flows fine between all servers. I have followed the instructions in technet doc - http://support.microsoft.com/default.aspx?scid=kb;en-us;Q247782 but the concurrent xapi sessions was already at 50. Its not so important to ensure mail delivery, as it is to make sure we know when a message has not been delivered. Thanks in advance for any help Nik _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
