Re: [Flashcoders] Stolen Laptop: Adobe Support Laughable
Yep :( But the Cloud thing is quite interesting (I would consider the upgrade). Making users captive in a creative eco system. Cedric Le 15 mai 2013 à 05:51, John R. Sweeney Jr. a écrit : If they won't help you, that's probably your best bet. Just get CS4 disk or the digital files (which are about 6 or 7 gig) and use your serial number. Sorry. :( John R. Sweeney Jr. Senior Interactive Multimedia Developer OnDemand Interactive Inc Hoffman Estates, IL 60169 On May 14, 2013, at 8:24 PM, Jim Duber wrote: Any better suggestions? ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
Re: [Flashcoders] Stolen Laptop: Adobe Support Laughable
Which do you need? Mac or PC? I think I may still have a CS4 DMG for powerMac (pre Intel). Best, Karl DeSaulniers Design Drumm http://designdrumm.com On May 15, 2013, at 1:22 AM, Cédric Muller wrote: Yep :( But the Cloud thing is quite interesting (I would consider the upgrade). Making users captive in a creative eco system. Cedric Le 15 mai 2013 à 05:51, John R. Sweeney Jr. a écrit : If they won't help you, that's probably your best bet. Just get CS4 disk or the digital files (which are about 6 or 7 gig) and use your serial number. Sorry. :( John R. Sweeney Jr. Senior Interactive Multimedia Developer OnDemand Interactive Inc Hoffman Estates, IL 60169 On May 14, 2013, at 8:24 PM, Jim Duber wrote: Any better suggestions? ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
Re: [Flashcoders] Stolen Laptop: Adobe Support Laughable
Ah well, Adobe Support and Pricing where should I start :) http://www.innerdrivestudios.com/blog/miscellaneous/adobe-cs-6-error-code-5-exit-code-5 On 15/05/2013 08:33, Karl DeSaulniers wrote: Which do you need? Mac or PC? I think I may still have a CS4 DMG for powerMac (pre Intel). Best, Karl DeSaulniers Design Drumm http://designdrumm.com On May 15, 2013, at 1:22 AM, Cédric Muller wrote: Yep :( But the Cloud thing is quite interesting (I would consider the upgrade). Making users captive in a creative eco system. Cedric Le 15 mai 2013 à 05:51, John R. Sweeney Jr. a écrit : If they won't help you, that's probably your best bet. Just get CS4 disk or the digital files (which are about 6 or 7 gig) and use your serial number. Sorry. :( John R. Sweeney Jr. Senior Interactive Multimedia Developer OnDemand Interactive Inc Hoffman Estates, IL 60169 On May 14, 2013, at 8:24 PM, Jim Duber wrote: Any better suggestions? ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
Re: [Flashcoders] Stolen Laptop: Adobe Support Laughable
Thanks all for the replies and suggestions. I've contacted Karl offlist to see about that dmg. AR! Also, wanted to mention to Hans that after I described my problem to tech support (via text chat), one support tech replied, So, the problem is that you're seeing too many error messages? Now I understand where that comment came from. Adobe support is truly a joke. Didn't use to be (but that was long ago). Hans said: Ah well, Adobe Support and Pricing where should I start :) http://www.innerdrivestudios.com/blog/miscellaneous/adobe-cs-6-error-code-5-exit-code-5 Thanks again all, Jim ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
Re: [Flashcoders] Stolen Laptop: Adobe Support Laughable
I have a bit of good news with which to close out this thread. In frustration, I posted a brief rant on Adobe's Facebook page. I got immediate help (from Madison) and now have Flash CS4 installed, updated to Flash 10.0.02 and running. Lessons learned: (1) make frequent backups of all your work (I know, I know!); (2) backup your sw installers; and, (3) be a squeaky-ass wheel when you need to be! It obviously helped that so many of us are ranting on Adobe's public Facebook. They seem to be going out of their way (on Facebook) to show how much they care about their customers. Unfortunately, the LiveChat and Phone Support team at Adobe have not gotten that memo yet. Very sad to see them (Adobe) struggling so. Speaking of struggling, I'll start a new thread soon... Thanks again, Flashcoders! All the best, Jim ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
[Flashcoders] Stolen Laptop: Adobe Support Laughable
My laptop was stolen last week. Adobe sucks! Their answer to my stolen laptop and software problem is that because I registered my software, they will give me upgrade pricing. The other companies I've contacted for help (Apple, MOTU) went out of their way to help me get back where I was. Adobe seems to want to profit from my loss. They suck. Big time. All I need at this point is a link to download Flash CS4 (I know, it's old--so what, it's all I need.) I also have a CS3 suite. That installed in my new computer, but online updates weren't available. Support @ Adobe said it's too old, I'm outta luck. Google led me to a solution--I changed my system clock to the year 2011, and bam, suddenly all the CS3 updates I needed were available. Now, I'm struggling with Flash CS4. I can't open my projects with CS3. One tech support guy told me to ask to borrow a friend's installer disc and then use my serial number. Ridiculous. I've spent over 2 hours arguing with Adobe support techs and managers and all they can do is offer me upgrade pricing on the new cloud product. I can't believe it. Any better suggestions? Thanks, Jim ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
Re: [Flashcoders] Stolen Laptop: Adobe Support Laughable
If they won't help you, that's probably your best bet. Just get CS4 disk or the digital files (which are about 6 or 7 gig) and use your serial number. Sorry. :( John R. Sweeney Jr. Senior Interactive Multimedia Developer OnDemand Interactive Inc Hoffman Estates, IL 60169 On May 14, 2013, at 8:24 PM, Jim Duber wrote: Any better suggestions? ___ Flashcoders mailing list Flashcoders@chattyfig.figleaf.com http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
