Re: Customer-friendly word for landline

[Böðvar Björgvinsson]

What is wrong with landline? Is it bad that it is easily
understandable? Should you really try to find a word that no none
understands without a Masters degree in English?

It seems to me that there is an ongoing snob for Latin-based words,
acronyms (Latin) and abbreviations (Latin) (or shorts (Humanly
understandable language)) in England and the US, which means that you
have to constantly refer to a dead language. How much time, effort and
ink do you think is spent on explaining English words to the
English-speaking?

Let's use the simple words when we can.

KISS

Bodvar Bjorgvinsson

2011/2/4 Syed Zaeem Hosain (syed.hos...@aeris.net) syed.hos...@aeris.net:
 We mostly use wireless and wireline to distinguish the two (my company is 
 in the wireless data business for cellular).

 On fewer occasions, simply landline and POTS.

 Depends on the audience. :)

 Z

 -Original Message-
 From: framers-boun...@lists.frameusers.com 
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Posada
 Sent: Thursday, February 03, 2011 2:03 PM
 To: Alan T Litchfield
 Cc: framers@lists.frameusers.com; Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB
 Subject: Re: Customer-friendly word for landline

 Maybe nothing, just exploring alternative...look like there really aren't 
 any...thanks anyway

 On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield a...@alphabyte.co.nz 
 wrote:
 Telephone?

 What's wrong with landline?

 Alan


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RE: Customer-friendly word for landline

[Everette, Dimi]

Hmm...we use POTS (plain old telephone service) but that probably won't work 
for 6th graders! :)

Regards,
Dimi


Dimi Everette, Sr. Technical Writer
6500 River Place Blvd., Bldg. 6, Austin, TX 78730  | t: 512.372.6988 | f: 
512.372.7001



 Please consider your environmental responsibility before printing this e-mail
 
This communication (including any attachments) may contain privileged or 
confidential information of Polycom and is intended for a specific individual.  
If you are not the intended recipient, you should delete this communication, 
including any attachments without reading or saving them in any manner, and 
you are hereby notified that any disclosure, copying, or distribution of this 
communication, or the taking of any action based on it, is strictly prohibited.

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield
Sent: Thursday, February 03, 2011 3:59 PM
To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB
Cc: framers@lists.frameusers.com
Subject: Re: Customer-friendly word for landline

Telephone?

What's wrong with landline?

Alan

On 4/02/2011, at 10:25 AM, Butler, Darren J CTR USAF AFMC WR-ALC/ 
ENGLTB wrote:

 Desk Phone?

 -Original Message-
 From: techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com 
 [mailto:techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com 
 ] On Behalf Of John Posada
 Sent: Thursday, February 03, 2011 4:24 PM
 To: List, Techwriter
 Subject: Customer-friendly word for landline

 I'm putting together a se-Instead glossary of terms to make our
 customent facing support content more accessible.

 We use the term landline phone differenciate from mobile phone and I
 don't like landline.

 My target is 6th grade understanding. Anyone have any suggestions for
 inplace of landline?

 -- 

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RE: Customer-friendly word for landline

[Writer]

Maybe we should refer to mobile phones as PANS: Postmodern Ambulatory Nattering 
Systems. Then we can have POTS and PANS.

Nadine

--- On Thu, 2/3/11, Everette, Dimi dimi.evere...@polycom.com wrote:

 From: Everette, Dimi dimi.evere...@polycom.com
 Subject: RE: Customer-friendly word for landline
 To: Alan T Litchfield a...@alphabyte.co.nz, Butler, Darren J CTR USAF 
 AFMC WR-ALC/ENGLTB darren.butler@robins.af.mil
 Cc: framers@lists.frameusers.com framers@lists.frameusers.com
 Date: Thursday, February 3, 2011, 5:06 PM
 Hmm...we use POTS (plain old
 telephone service) but that probably won't work for 6th
 graders! :)
 
 Regards,
 Dimi
 
 
 Dimi Everette, Sr. Technical Writer
 6500 River Place Blvd., Bldg. 6, Austin, TX 78730  | t:
 512.372.6988 | f: 512.372.7001
 
 
 
  Please consider your environmental responsibility before
 printing this e-mail
  
 This communication (including any attachments) may contain
 privileged or confidential information of Polycom and is
 intended for a specific individual.  If you are not the
 intended recipient, you should delete this communication,
 including any attachments without reading or saving them in
 any manner, and you are hereby notified that any
 disclosure, copying, or distribution of this communication,
 or the taking of any action based on it, is strictly
 prohibited.
 
 -Original Message-
 From: framers-boun...@lists.frameusers.com
 [mailto:framers-boun...@lists.frameusers.com]
 On Behalf Of Alan T Litchfield
 Sent: Thursday, February 03, 2011 3:59 PM
 To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB
 Cc: framers@lists.frameusers.com
 Subject: Re: Customer-friendly word for landline
 
 Telephone?
 
 What's wrong with landline?
 
 Alan
 
 On 4/02/2011, at 10:25 AM, Butler, Darren J CTR USAF AFMC
 WR-ALC/ 
 ENGLTB wrote:
 
  Desk Phone?
 
  -Original Message-
  From: techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com
 [mailto:techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com
 
  ] On Behalf Of John Posada
  Sent: Thursday, February 03, 2011 4:24 PM
  To: List, Techwriter
  Subject: Customer-friendly word for landline
 
  I'm putting together a se-Instead glossary of terms
 to make our
  customent facing support content more accessible.
 
  We use the term landline phone differenciate from
 mobile phone and I
  don't like landline.
 
  My target is 6th grade understanding. Anyone have any
 suggestions for
  inplace of landline?
 
  -- 
 
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Re: Customer-friendly word for landline

[Scott Prentice]

Keep in mind your underlying reason for trying to differentiate between 
different types of phone systems. Just because a phone is wired 
doesn't mean that it's POTS .. an IP-based phone system may look just 
like a POTS system, but technically, isn't (is VOIP considered a 
landline .. I dunno). Also, you might have a mobile phone that's not 
really cellular, but radio or other form of wireless. I'm no expert in 
these things, but the line isn't always clear, especially to the average 
reader.


I'd be careful in even bothering to differentiate between the various 
systems unless it is really crucial to what you're documenting. No 
matter how you describe it, unless you go into great technical detail, 
it's likely to be confusing or wrong for some situations.


Cheers,

...scott


Böðvar Björgvinsson wrote:

What is wrong with landline? Is it bad that it is easily
understandable? Should you really try to find a word that no none
understands without a Masters degree in English?

It seems to me that there is an ongoing snob for Latin-based words,
acronyms (Latin) and abbreviations (Latin) (or shorts (Humanly
understandable language)) in England and the US, which means that you
have to constantly refer to a dead language. How much time, effort and
ink do you think is spent on explaining English words to the
English-speaking?

Let's use the simple words when we can.

KISS

Bodvar Bjorgvinsson

2011/2/4 Syed Zaeem Hosain (syed.hos...@aeris.net) syed.hos...@aeris.net:
  

We mostly use wireless and wireline to distinguish the two (my company is 
in the wireless data business for cellular).

On fewer occasions, simply landline and POTS.

Depends on the audience. :)

Z

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Posada
Sent: Thursday, February 03, 2011 2:03 PM
To: Alan T Litchfield
Cc: framers@lists.frameusers.com; Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB
Subject: Re: Customer-friendly word for landline

Maybe nothing, just exploring alternative...look like there really aren't 
any...thanks anyway

On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield a...@alphabyte.co.nz wrote:


Telephone?

What's wrong with landline?

Alan
  

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Re: Customer-friendly word for landline

[Bill Swallow]

Why is my plant ringing? ;-)

Yeah, I've worked in telecom but even then I found the term amusing.

On Thu, Feb 3, 2011 at 5:06 PM, Everette, Dimi
dimi.evere...@polycom.com wrote:
 Hmm...we use POTS (plain old telephone service) but that probably won't work 
 for 6th graders! :)

-- 
Bill Swallow

Twitter: @techcommdood
Blog: http://techcommdood.com
LinkedIn: http://www.linkedin.com/in/techcommdood
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Re: Customer-friendly word for landline

[Stuart Rogers]

On 04/02/2011 9:32 AM, Writer wrote:

Maybe we should refer to mobile phones as PANS: Postmodern Ambulatory
Nattering Systems. Then we can have POTS and PANS.

Nadine


When I worked at Nortel, we already had both POTS and PANS as acronyms. 
 (I just can't remember what the latter stood for, now.)


--
Stuart Rogers
Technical Communicator
Phoenix Geophysics Limited
3781 Victoria Park Avenue, Unit 3
Toronto, ON, Canada  M1W 3K5
+1 (416) 491-7340 x 325

http://www.phoenix-geophysics.com
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RE: Customer-friendly word for landline

[Fred Ridder]

 Date: Fri, 4 Feb 2011 08:52:46 -0800
 From: s...@leximation.com
 To: framers@lists.frameusers.com
 Subject: Re: Customer-friendly word for landline
 
 Keep in mind your underlying reason for trying to differentiate between 
 different types of phone systems. Just because a phone is wired 
 doesn't mean that it's POTS .. an IP-based phone system may look just 
 like a POTS system, but technically, isn't (is VOIP considered a 
 landline .. I dunno). 
 
No, VoIP is not considerd landline because the Internet connection can be 
provided to the home (the customer premises in the jargon) via twisted pair 
(ISDN), coaxial cable, optical fiber, or 3G/4G wireless telephony. 
 
 Also, you might have a mobile phone that's not 
 really cellular, but radio or other form of wireless. I'm no expert in 
 these things, but the line isn't always clear, especially to the average 
 reader.
 
AFAIK, the only wireless telephone network (as opposed to a push-to-talk radio 
system) that is not cellular is satellite phones. 

-FR   
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RE: Customer-friendly word for landline

[Syed Zaeem Hosain (syed.hos...@aeris.net)]

The telecom industry (that I am in) has come up with so many acronyms and terms 
for simple reasons:

_Unlike_ other industries, the need to interact (people and systems) between 
multiple vendors/suppliers, multiple industry organizations and regulatory 
bodies, and multiple _nations_, drives a HUGE number of international standards 
... so that everyone speaks a common language!

And, because there are so many touch points, the sheer number of terms needed 
is absolutely huge. Thus, if we had to use the full term/phrase _each and every 
time_ we spoke or wrote about something, it would get unwieldy instantly.

Hence, acronyms and commonly used terms abound. POTS is common and instantly 
understood. So are landline, wireless and wireline - these are more 
generic and do change a bit in context (unlike POTS).

It would be surprising to me if there was any real confusion. Or any confusion 
that lasted any length of time anyway!

Regardless of which, we _sometime_ refer internal people (and customers) to 
this:


http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunications/dp/0979387337/ref=sr_1_1?ie=UTF8qid=1296841211sr=8-1

to explain any term as needed.

Regards,

Z

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Scott Prentice
Sent: Friday, February 04, 2011 8:53 AM
To: framers@lists.frameusers.com
Subject: Re: Customer-friendly word for landline

Keep in mind your underlying reason for trying to differentiate between 
different types of phone systems. Just because a phone is wired 
doesn't mean that it's POTS .. an IP-based phone system may look just like a 
POTS system, but technically, isn't (is VOIP considered a landline .. I 
dunno). Also, you might have a mobile phone that's not really cellular, but 
radio or other form of wireless. I'm no expert in these things, but the line 
isn't always clear, especially to the average reader.

I'd be careful in even bothering to differentiate between the various systems 
unless it is really crucial to what you're documenting. No matter how you 
describe it, unless you go into great technical detail, it's likely to be 
confusing or wrong for some situations.

Cheers,

...scott


Böðvar Björgvinsson wrote:
 What is wrong with landline? Is it bad that it is easily 
 understandable? Should you really try to find a word that no none 
 understands without a Masters degree in English?

 It seems to me that there is an ongoing snob for Latin-based words, 
 acronyms (Latin) and abbreviations (Latin) (or shorts (Humanly 
 understandable language)) in England and the US, which means that you 
 have to constantly refer to a dead language. How much time, effort and 
 ink do you think is spent on explaining English words to the 
 English-speaking?

 Let's use the simple words when we can.

 KISS

 Bodvar Bjorgvinsson

 2011/2/4 Syed Zaeem Hosain (syed.hos...@aeris.net) syed.hos...@aeris.net:
   
 We mostly use wireless and wireline to distinguish the two (my company 
 is in the wireless data business for cellular).

 On fewer occasions, simply landline and POTS.

 Depends on the audience. :)

 Z

 -Original Message-
 From: framers-boun...@lists.frameusers.com 
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John 
 Posada
 Sent: Thursday, February 03, 2011 2:03 PM
 To: Alan T Litchfield
 Cc: framers@lists.frameusers.com; Butler, Darren J CTR USAF AFMC 
 WR-ALC/ENGLTB
 Subject: Re: Customer-friendly word for landline

 Maybe nothing, just exploring alternative...look like there really 
 aren't any...thanks anyway

 On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield a...@alphabyte.co.nz 
 wrote:
 
 Telephone?

 What's wrong with landline?

 Alan
   
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RE: Customer-friendly word for landline

[Syed Zaeem Hosain (syed.hos...@aeris.net)]

There is also a Federal Standard on the topic, by the way: 
http://www.its.bldrdoc.gov/fs-1037/

Z


-Original Message-
From: Syed Zaeem Hosain (syed.hos...@aeris.net) 
Sent: Friday, February 04, 2011 10:00 AM
To: 'Scott Prentice'; framers@lists.frameusers.com
Subject: RE: Customer-friendly word for landline

The telecom industry (that I am in) has come up with so many acronyms and terms 
for simple reasons:

_Unlike_ other industries, the need to interact (people and systems) between 
multiple vendors/suppliers, multiple industry organizations and regulatory 
bodies, and multiple _nations_, drives a HUGE number of international standards 
... so that everyone speaks a common language!

And, because there are so many touch points, the sheer number of terms needed 
is absolutely huge. Thus, if we had to use the full term/phrase _each and every 
time_ we spoke or wrote about something, it would get unwieldy instantly.

Hence, acronyms and commonly used terms abound. POTS is common and instantly 
understood. So are landline, wireless and wireline - these are more 
generic and do change a bit in context (unlike POTS).

It would be surprising to me if there was any real confusion. Or any confusion 
that lasted any length of time anyway!

Regardless of which, we _sometime_ refer internal people (and customers) to 
this:


http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunications/dp/0979387337/ref=sr_1_1?ie=UTF8qid=1296841211sr=8-1

to explain any term as needed.

Regards,

Z

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Scott Prentice
Sent: Friday, February 04, 2011 8:53 AM
To: framers@lists.frameusers.com
Subject: Re: Customer-friendly word for landline

Keep in mind your underlying reason for trying to differentiate between 
different types of phone systems. Just because a phone is wired 
doesn't mean that it's POTS .. an IP-based phone system may look just like a 
POTS system, but technically, isn't (is VOIP considered a landline .. I 
dunno). Also, you might have a mobile phone that's not really cellular, but 
radio or other form of wireless. I'm no expert in these things, but the line 
isn't always clear, especially to the average reader.

I'd be careful in even bothering to differentiate between the various systems 
unless it is really crucial to what you're documenting. No matter how you 
describe it, unless you go into great technical detail, it's likely to be 
confusing or wrong for some situations.

Cheers,

...scott


Böðvar Björgvinsson wrote:
 What is wrong with landline? Is it bad that it is easily 
 understandable? Should you really try to find a word that no none 
 understands without a Masters degree in English?

 It seems to me that there is an ongoing snob for Latin-based words, 
 acronyms (Latin) and abbreviations (Latin) (or shorts (Humanly 
 understandable language)) in England and the US, which means that you 
 have to constantly refer to a dead language. How much time, effort and 
 ink do you think is spent on explaining English words to the 
 English-speaking?

 Let's use the simple words when we can.

 KISS

 Bodvar Bjorgvinsson

 2011/2/4 Syed Zaeem Hosain (syed.hos...@aeris.net) syed.hos...@aeris.net:
   
 We mostly use wireless and wireline to distinguish the two (my company 
 is in the wireless data business for cellular).

 On fewer occasions, simply landline and POTS.

 Depends on the audience. :)

 Z

 -Original Message-
 From: framers-boun...@lists.frameusers.com
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John 
 Posada
 Sent: Thursday, February 03, 2011 2:03 PM
 To: Alan T Litchfield
 Cc: framers@lists.frameusers.com; Butler, Darren J CTR USAF AFMC 
 WR-ALC/ENGLTB
 Subject: Re: Customer-friendly word for landline

 Maybe nothing, just exploring alternative...look like there really 
 aren't any...thanks anyway

 On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield a...@alphabyte.co.nz 
 wrote:
 
 Telephone?

 What's wrong with landline?

 Alan
   
 ___


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RE: Customer-friendly word for landline

[Syed Zaeem Hosain (syed.hos...@aeris.net)]

And, an excellent site that covers all the terms we have mentioned so far:

http://www.telecomdictionary.com/telecom_dictionary_definitions.asp

Sorry to bombard people with info ... :)

Z

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain 
(syed.hos...@aeris.net)
Sent: Friday, February 04, 2011 10:21 AM
To: Scott Prentice; framers@lists.frameusers.com
Subject: RE: Customer-friendly word for landline

There is also a Federal Standard on the topic, by the way: 
http://www.its.bldrdoc.gov/fs-1037/

Z


-Original Message-
From: Syed Zaeem Hosain (syed.hos...@aeris.net)
Sent: Friday, February 04, 2011 10:00 AM
To: 'Scott Prentice'; framers@lists.frameusers.com
Subject: RE: Customer-friendly word for landline

The telecom industry (that I am in) has come up with so many acronyms and terms 
for simple reasons:

_Unlike_ other industries, the need to interact (people and systems) between 
multiple vendors/suppliers, multiple industry organizations and regulatory 
bodies, and multiple _nations_, drives a HUGE number of international standards 
... so that everyone speaks a common language!

And, because there are so many touch points, the sheer number of terms needed 
is absolutely huge. Thus, if we had to use the full term/phrase _each and every 
time_ we spoke or wrote about something, it would get unwieldy instantly.

Hence, acronyms and commonly used terms abound. POTS is common and instantly 
understood. So are landline, wireless and wireline - these are more 
generic and do change a bit in context (unlike POTS).

It would be surprising to me if there was any real confusion. Or any confusion 
that lasted any length of time anyway!

Regardless of which, we _sometime_ refer internal people (and customers) to 
this:


http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunications/dp/0979387337/ref=sr_1_1?ie=UTF8qid=1296841211sr=8-1

to explain any term as needed.

Regards,

Z

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Re: Nortel Standard English - Correct term for landline

[John Smart]

We did the Nortel Standard English for China and landline was a major 
term for which there is no Mandarin.


The correct Controlled English method is to write.  You can call on a 
Mobile device or another type of telephone.
On Wall Street they use the term, Hoot and Holler phones - open lines 
to bid. Cisco has VoIP, Polycom Picture phones.


The Landline is gone with the POTS, typewriters and soon Cell Phones, 
terms never used globally.


Psst they renamed Motorola   Motorola Mobility ...
--
John Smart
*Smart Communications, Inc.*
Web Site: *www.smartny.com*
/We make the Complex Simple/
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Re: Customer-friendly word for landline

[John Posada]

On Fri, Feb 4, 2011 at 11:52 AM, Scott Prentice s...@leximation.com wrote:
 Keep in mind your underlying reason for trying to differentiate between
 different types of phone systems. Just because a phone is wired doesn't
 mean that it's POTS .. an IP-based phone system may look just like a POTS
 system, but technically, isn't (is VOIP considered a landline .. I dunno).
 Also, you might have a mobile phone that's not really cellular, but radio

THAT's why it was an issue for me and I brought it up. Our service is
all VoIP. We DO refer to non-mobile/non-cellular phone as a landline,
even if it is Internet connection through satelite transmission.

-- 
John Posada
http://jposada.zenfolio.com/
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Re: Customer-friendly word for landline

[John Posada]

To Vonage and Comcast it is.

 Keep in mind your underlying reason for trying to differentiate between
 different types of phone systems. Just because a phone is wired
 doesn't mean that it's POTS .. an IP-based phone system may look just
 like a POTS system, but technically, isn't (is VOIP considered a
 landline .. I dunno).

 No, VoIP is not considerd landline because the Internet connection can be 
 provided to the home (the customer premises in the jargon) via twisted pair 
 (ISDN), coaxial cable, optical fiber, or 3G/4G wireless telephony.


-- 
John Posada
http://jposada.zenfolio.com/
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RE: Customer-friendly word for landline

[Syed Zaeem Hosain (syed.hos...@aeris.net)]

Oops. :(

I tend to also use the following site: 
http://www.telecomdictionary.com/Telecom_Dictionary_Definitions.asp for 
references.

Where landline is shown as:

TermDefinition
LandlineA conventional domestic or business telephone circuit. The term 
landline applies to telephone lines that are either buried or carried just over 
the ground.
Landline NetworkThe communications infrastructure that generally is 
associated with the public switched telephone network. (See also: landline.)
Radio Landline  A circuit that connects a cellular switching office to a cell 
site or to a public switched network. It also denotes any wireline circuit from 
a control station to remote transmitters or receivers.

Z

-Original Message-
From: Laura Lemay [mailto:le...@lauralemay.com] 
Sent: Friday, February 04, 2011 10:52 AM
To: Syed Zaeem Hosain (syed.hos...@aeris.net)
Cc: Scott Prentice; framers@lists.frameusers.com
Subject: Re: Customer-friendly word for landline


On Feb 4, 2011, at 9:59 AM, Syed Zaeem Hosain (syed.hos...@aeris.net)
wrote:
 Regardless of which, we _sometime_ refer internal people (and
 customers) to this:

   
 http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunicatio
 ns/dp/0979387337/ref=sr_1_1?ie=UTF8qid=1296841211sr=8-1

 to explain any term as needed.

Amusingly, Newton's defines landline as:

A terrestrial circuit, whether wired (i.e. twisted pair, coax, or fiber), or 
wireless (i.e.microwave or some other form of radio, or free space optics), or 
some combination.  A landline is different from a satellite link, which is not 
terrestrial in nature.

If I'm reading that right, a mobile phone is technically a landline.

Laura



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RE: Customer-friendly word for landline

[Syed Zaeem Hosain (syed.hos...@aeris.net)]

Clearly, context matters!

In the business I am in, wireless is cellular services (but not necessarily 
other radios), and landline is equivalent to POTS (which includes VOIP 
service to the house - from Vonage and others). :)

Z

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Posada
Sent: Friday, February 04, 2011 10:18 AM
To: Fred Ridder
Cc: framers@lists.frameusers.com
Subject: Re: Customer-friendly word for landline

To Vonage and Comcast it is.

 Keep in mind your underlying reason for trying to differentiate 
 between different types of phone systems. Just because a phone is wired
 doesn't mean that it's POTS .. an IP-based phone system may look just 
 like a POTS system, but technically, isn't (is VOIP considered a 
 landline .. I dunno).

 No, VoIP is not considerd landline because the Internet connection can be 
 provided to the home (the customer premises in the jargon) via twisted pair 
 (ISDN), coaxial cable, optical fiber, or 3G/4G wireless telephony.


--
John Posada

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Re: Customer-friendly word for landline

[Laura Lemay]

On Feb 4, 2011, at 9:59 AM, Syed Zaeem Hosain (syed.hos...@aeris.net)  
wrote:
Regardless of which, we _sometime_ refer internal people (and  
customers) to this:



http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunications/dp/0979387337/ref=sr_1_1?ie=UTF8qid=1296841211sr=8-1

to explain any term as needed.


Amusingly, Newton's defines landline as:

A terrestrial circuit, whether wired (i.e. twisted pair, coax, or  
fiber), or wireless (i.e.microwave or some other form of radio, or  
free space optics), or some combination.  A landline is different from  
a satellite link, which is not terrestrial in nature.


If I'm reading that right, a mobile phone is technically a landline.

Laura


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Re: Customer-friendly word for landline

[Karen Robbins]

PANS = Peculiar and Novel Services. Or, Pretty Amazing New Stuff 
(according to Harry Newton, used to describe ISDN).


--Karen
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Re: Custom cell spacing - SOLVED (sorta)

[Pat Christenson]

I just discovered this but it's only true of that particular table.  
Apparently the only way to get the custom bottom cell margin to work  
is to set the bottom table cell margin to 0.


Custom bottom cell margin works fine in other tables. Must be some  
corruption.


Pat

On Feb 3, 2011, at 8:30 PM, Richard Doll wrote:


pat,

in Table Designer . . . look (near the bottom, in the Cell Spacing  
Block) for Space Under where even negative values (up/down  to  
the paragraph line spacing value also function.


best,
dick doll
sgmli...@tds.net

- Original Message - From: Pat Christenson  
pxen...@gmail.com

To: Framers Users framers@lists.frameusers.com
Sent: Thursday, February 03, 2011 6:28 PM
Subject: Custom cell spacing



Hi -

I'm running FrameMaker 9.0p255 on Windows XP.

in the Paragraph Designer, Table Cell Properties, setting a  
custom  Bottom margin (either From Table Format, Plus or Custom)  
does  nothing. It shows the new value but it has no effect on the  
paragraph  in the cell. Top, Left and Right work fine.


This has worked for me before in previous versions. Is this bug in  
9  or am I just missing something?


Thanks.

Pat Christenson
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Registration marks missing

[White, Scott]

I was trying to do a pdf output for print with Registration marks. I
didn't get any marks in the rendered PDF.
I used save as pdf, selected registration marks western, printed to
11x17 output just to see, and I got all I expected but the registration
marks.

Mac OS10 running parallels  window 7 home premium. Framemaker 9.0.

Thoughts?

Scott White
Manager - Content and Print Media
Belmont, NC - 704-398-5752
 
 
This message and any attachments are intended only for the use
of the intended recipient and may contain information that is
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intended recipient or an authorized representative of the intended
recipient, you are hereby notified that distribution, disclosure,
printing, copying, storage, modification or the taking of any action
in reliance upon this transmission is strictly prohibited. Delivery of
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not compromise or waive such confidentiality.  If you have received
this communication in error, notify the sender immediately by
return email and delete the message and any attachments from
your system. Messages sent to or from this contact will be
recorded and are subject to archival, monitoring, and/or disclosure
to someone other than the recipient.

This message and any attachments are intended only for the use
of the intended recipient and may contain information that is
privileged and confidential. If the reader of the message is not the
intended recipient or an authorized representative of the intended
recipient, you are hereby notified that distribution, disclosure,
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RE: Registration marks missing

[Fred Ridder]

Did you turn off the Generate Acrobat Data option? As I recall, that disables 
registration marks on the assumption that if you're turning on hyperlinks you 
are producing an electronic deliverable rather than a master for printing.
 
-Fred Ridder
 
 Subject: Registration marks missing
 Date: Fri, 4 Feb 2011 14:46:24 -0500
 From: swh...@alamark.com
 To: framers@lists.frameusers.com
 
 I was trying to do a pdf output for print with Registration marks. I
 didn't get any marks in the rendered PDF.
 I used save as pdf, selected registration marks western, printed to
 11x17 output just to see, and I got all I expected but the registration
 marks.
 
 Mac OS10 running parallels  window 7 home premium. Framemaker 9.0.
 
 Thoughts?
 
 Scott White
 Manager - Content and Print Media
 Belmont, NC - 704-398-5752
 
 
 This message and any attachments are intended only for the use
 of the intended recipient and may contain information that is
 privileged and confidential. If the reader of the message is not the
 intended recipient or an authorized representative of the intended
 recipient, you are hereby notified that distribution, disclosure,
 printing, copying, storage, modification or the taking of any action
 in reliance upon this transmission is strictly prohibited. Delivery of
 this message to any person other than the intended recipient shall
 not compromise or waive such confidentiality. If you have received
 this communication in error, notify the sender immediately by
 return email and delete the message and any attachments from
 your system. Messages sent to or from this contact will be
 recorded and are subject to archival, monitoring, and/or disclosure
 to someone other than the recipient.
 
 This message and any attachments are intended only for the use
 of the intended recipient and may contain information that is
 privileged and confidential. If the reader of the message is not the
 intended recipient or an authorized representative of the intended
 recipient, you are hereby notified that distribution, disclosure,
 printing, copying, storage, modification or the taking of any action
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RE: Customer-friendly word for landline

[Everette, Dimi]

LMAO, great idea!

Regards,
Dimi


Dimi Everette, Sr. Technical Writer
6500 River Place Blvd., Bldg. 6, Austin, TX 78730  | t: 512.372.6988 | f: 
512.372.7001



 Please consider your environmental responsibility before printing this e-mail
 
This communication (including any attachments) may contain privileged or 
confidential information of Polycom and is intended for a specific individual.  
If you are not the intended recipient, you should delete this communication, 
including any attachments without reading or saving them in any manner, and 
you are hereby notified that any disclosure, copying, or distribution of this 
communication, or the taking of any action based on it, is strictly prohibited.


-Original Message-
From: Writer [mailto:generic...@yahoo.ca] 
Sent: Friday, February 04, 2011 8:33 AM
To: Alan T Litchfield; Darren J CTR USAF AFMC WR-ALC/ENGLTBButler; Everette, 
Dimi
Cc: framers@lists.frameusers.com
Subject: RE: Customer-friendly word for landline

Maybe we should refer to mobile phones as PANS: Postmodern Ambulatory Nattering 
Systems. Then we can have POTS and PANS.

Nadine

--- On Thu, 2/3/11, Everette, Dimi dimi.evere...@polycom.com wrote:

 From: Everette, Dimi dimi.evere...@polycom.com
 Subject: RE: Customer-friendly word for landline
 To: Alan T Litchfield a...@alphabyte.co.nz, Butler, Darren J CTR USAF 
 AFMC WR-ALC/ENGLTB darren.butler@robins.af.mil
 Cc: framers@lists.frameusers.com framers@lists.frameusers.com
 Date: Thursday, February 3, 2011, 5:06 PM
 Hmm...we use POTS (plain old
 telephone service) but that probably won't work for 6th
 graders! :)
 
 Regards,
 Dimi
 
 
 Dimi Everette, Sr. Technical Writer
 6500 River Place Blvd., Bldg. 6, Austin, TX 78730  | t:
 512.372.6988 | f: 512.372.7001
 
 
 
  Please consider your environmental responsibility before
 printing this e-mail
  
 This communication (including any attachments) may contain
 privileged or confidential information of Polycom and is
 intended for a specific individual.  If you are not the
 intended recipient, you should delete this communication,
 including any attachments without reading or saving them in
 any manner, and you are hereby notified that any
 disclosure, copying, or distribution of this communication,
 or the taking of any action based on it, is strictly
 prohibited.
 
 -Original Message-
 From: framers-boun...@lists.frameusers.com
 [mailto:framers-boun...@lists.frameusers.com]
 On Behalf Of Alan T Litchfield
 Sent: Thursday, February 03, 2011 3:59 PM
 To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB
 Cc: framers@lists.frameusers.com
 Subject: Re: Customer-friendly word for landline
 
 Telephone?
 
 What's wrong with landline?
 
 Alan
 
 On 4/02/2011, at 10:25 AM, Butler, Darren J CTR USAF AFMC
 WR-ALC/ 
 ENGLTB wrote:
 
  Desk Phone?
 
  -Original Message-
  From: techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com
 [mailto:techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com
 
  ] On Behalf Of John Posada
  Sent: Thursday, February 03, 2011 4:24 PM
  To: List, Techwriter
  Subject: Customer-friendly word for landline
 
  I'm putting together a se-Instead glossary of terms
 to make our
  customent facing support content more accessible.
 
  We use the term landline phone differenciate from
 mobile phone and I
  don't like landline.
 
  My target is 6th grade understanding. Anyone have any
 suggestions for
  inplace of landline?
 
  -- 
 
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Re: Customer-friendly word for landline

[Deborah Riffin]

I worked in telecom back in the 80's and the acronymn POTS was always 
used...plain old telephone service requiring bell to come out and install a 
telephone jack in your home or business and then connect it to a BOX (local to 
your neighbor) and then make connect to Central Office...That explaination 
always worked well for training no -technical customers


Deborah Riffin 
Writing for Business 
408-206-1423 (cell) 
408-249-3623 (office/fax) 

Accuracy and Excellence



-Original Message-
From: Scott Prentice s...@leximation.com
To: framers@lists.frameusers.com framers@lists.frameusers.com
Sent: Fri, Feb 4, 2011 8:52 am
Subject: Re: Customer-friendly word for landline


Keep in mind your underlying reason for trying to differentiate between 
different types of phone systems. Just because a phone is wired doesn't mean 
that it's POTS .. an IP-based phone system may look just like a POTS system, 
but technically, isn't (is VOIP considered a landline .. I dunno). Also, you 
might have a mobile phone that's not really cellular, but radio or other form 
of wireless. I'm no expert in these things, but the line isn't always clear, 
especially to the average reader. 
 
I'd be careful in even bothering to differentiate between the various systems 
unless it is really crucial to what you're documenting. No matter how you 
describe it, unless you go into great technical detail, it's likely to be 
confusing or wrong for some situations. 
 
Cheers, 
 
...scott 
 
Böðvar Björgvinsson wrote: 
 What is wrong with landline? Is it bad that it is easily 
 understandable? Should you really try to find a word that no none 
 understands without a Masters degree in English? 
 
 It seems to me that there is an ongoing snob for Latin-based words, 
 acronyms (Latin) and abbreviations (Latin) (or shorts (Humanly 
 understandable language)) in England and the US, which means that you 
 have to constantly refer to a dead language. How much time, effort and 
 ink do you think is spent on explaining English words to the 
 English-speaking? 
 
 Let's use the simple words when we can. 
 
 KISS 
 
 Bodvar Bjorgvinsson 
 
 2011/2/4 Syed Zaeem Hosain (syed.hos...@aeris.net) syed.hos...@aeris.net: 
  We mostly use wireless and wireline to distinguish the two (my company 
  is in the wireless data business for cellular). 
 
 On fewer occasions, simply landline and POTS. 
 
 Depends on the audience. :) 
 
 Z 
 
 -Original Message- 
 From: framers-boun...@lists.frameusers.com 
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Posada 
 Sent: Thursday, February 03, 2011 2:03 PM 
 To: Alan T Litchfield 
 Cc: framers@lists.frameusers.com; Butler, Darren J CTR USAF AFMC 
 WR-ALC/ENGLTB 
 Subject: Re: Customer-friendly word for landline 
 
 Maybe nothing, just exploring alternative...look like there really aren't 
 any...thanks anyway 
 
 On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield a...@alphabyte.co.nz 
 wrote: 
  Telephone? 
 
 What's wrong with landline? 
 
 Alan 
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RE: framers Digest, Vol 64, Issue 4

[Davis, Jessica D.]

On Stuart's rant, I want to add my distaste for the whole pod thing.
Not only has it taken me a long time to find a view (or whatever they
call it) that doesn't get in my way, there are some awful bugs in the
pods.  Try deleting multiple variables or multiple conditions.  After
you delete one, the next one in the list appears to be selected, but
it's not.  Some other variable further down the list may actually be
deleted.  And if you delete too many, Frame crashes.  (BTW-the
work-around for both of these problems is to click in the body of the
document between each deletion.) And this not just me, we have several
writers working on the project who complained about this problem. Also,
I hate how easy it is to accidentally collapse a catalog.  Then to
reopen it, you have expand it and drag it out of the pod.  I just find
the whole interface clunky and cumbersome and taking up too much screen
real estate.  


-

rant

Bang on, Mike.  I'm also addressing this message to Kapil Verma, who was
recently introduced as FM's product manager.  The low-contrast,
monochrome GUI in FM 9 is not just butt-ugly, it's HARD TO USE.  It GETS
IN THE WAY. It PREVENTS ME FROM EASILY ACHIEVING MY GOALS.

There may be a valid argument for low-contrast grey interfaces in
programs like Illustrator and Photoshop, where the user's perception of
colours in the working document could be adversely influenced by colours
and contrasts in the GUI.  But FM is NOT a graphics design program.  The
precaution of eliminating colour and contrast in the GUI, if that's what
it is, is misplaced, unjustified, and highly counterproductive.

Or if it's a marketing decision, originating in the imperative that
Adobe products must all look the same to protect the brand, remember
that Henry Ford's user-defying mantra, Any customer can have a car
painted any color that he wants so long as it is black has been
discredited as a marketing strategy for an awfully long time.

I strongly recommend, Kapil, that you call together the graphic
designers (and marketing branders) who have obviously had overwhelming
influence on this GUI, thank them for their efforts, and politely show
them the door.  Then get some USER INTERACTION experts and USABILITY
experts on board and set them to undoing the damage that the
artsy/marketsy folks have inflicted.

The world (of technical writing) would be a better place.

/rant

Thanks,
Jess


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Re: Registration marks missing

[Brad Anderson]

Scott,

What was the final size of the PDF?  11x17 or 8.5 x 11?   Turn off the Generate 
Acrobat Data--the PDF is probably being cropped.

Thanks,

Brad


On Feb 4, 2011, at 1:46 PM, White, Scott wrote:

 I was trying to do a pdf output for print with Registration marks. I
 didn't get any marks in the rendered PDF.
 I used save as pdf, selected registration marks western, printed to
 11x17 output just to see, and I got all I expected but the registration
 marks.
 
 Mac OS10 running parallels  window 7 home premium. Framemaker 9.0.
 
 Thoughts?
 
 Scott White
 Manager - Content and Print Media
 Belmont, NC - 704-398-5752
 

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Re: Registration marks missing

[Stuart Rogers]

On 04/02/2011 2:46 PM, White, Scott wrote:

I was trying to do a pdf output for print with Registration marks. I
didn't get any marks in the rendered PDF.
I used save as pdf, selected registration marks western, printed to
11x17 output just to see, and I got all I expected but the registration
marks.

Mac OS10 running parallels  window 7 home premium. Framemaker 9.0.

Thoughts?


Make sure you have de-selected Generate Acrobat Data.  Otherwise, FM 
assumes the PDF is for online use and suppresses the marks.


s.

--
Stuart Rogers
Technical Communicator
Phoenix Geophysics Limited
3781 Victoria Park Avenue, Unit 3
Toronto, ON, Canada  M1W 3K5
+1 (416) 491-7340 x 325

http://www.phoenix-geophysics.com
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Re: framers Digest, Vol 64, Issue 4

[Tori Muir]

PREACH IT sister!

Not only is the Stalin gray interface fugly and depressing (and much 
darker than Adobe's other fugly gray interfaces), the whole pod/docking 
behavior is incredibly time-wasting. Everything seems to want to glue 
itself into everything else! Maybe it's a sign of having become a 
dinosaur, but I find the cluttered multi-palette interface of v7 much 
faster to work with.


Tori Muir
tm...@spot-on-creative.com • 650.430.8674
www.spot-on-creative.com 




Davis, Jessica D. wrote:

On Stuart's rant, I want to add my distaste for the whole pod thing.
Not only has it taken me a long time to find a view (or whatever they
call it) that doesn't get in my way, there are some awful bugs in the
pods.  Try deleting multiple variables or multiple conditions.  After
you delete one, the next one in the list appears to be selected, but
it's not.  Some other variable further down the list may actually be
deleted.  And if you delete too many, Frame crashes.  (BTW-the
work-around for both of these problems is to click in the body of the
document between each deletion.) And this not just me, we have several
writers working on the project who complained about this problem. Also,
I hate how easy it is to accidentally collapse a catalog.  Then to
reopen it, you have expand it and drag it out of the pod.  I just find
the whole interface clunky and cumbersome and taking up too much screen
real estate.  



-

rant

Bang on, Mike.  I'm also addressing this message to Kapil Verma, who was
recently introduced as FM's product manager.  The low-contrast,
monochrome GUI in FM 9 is not just butt-ugly, it's HARD TO USE.  It GETS
IN THE WAY. It PREVENTS ME FROM EASILY ACHIEVING MY GOALS.

There may be a valid argument for low-contrast grey interfaces in
programs like Illustrator and Photoshop, where the user's perception of
colours in the working document could be adversely influenced by colours
and contrasts in the GUI.  But FM is NOT a graphics design program.  The
precaution of eliminating colour and contrast in the GUI, if that's what
it is, is misplaced, unjustified, and highly counterproductive.

Or if it's a marketing decision, originating in the imperative that
Adobe products must all look the same to protect the brand, remember
that Henry Ford's user-defying mantra, Any customer can have a car
painted any color that he wants so long as it is black has been
discredited as a marketing strategy for an awfully long time.

I strongly recommend, Kapil, that you call together the graphic
designers (and marketing branders) who have obviously had overwhelming
influence on this GUI, thank them for their efforts, and politely show
them the door.  Then get some USER INTERACTION experts and USABILITY
experts on board and set them to undoing the damage that the
artsy/marketsy folks have inflicted.

The world (of technical writing) would be a better place.

/rant

Thanks,
Jess


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Hyperlinking Between Frame and MS Word Source

[Angela Akridge]

Hi,

I know most, if not all of you, love Frame and would never consider using MS
Word. I too use Frame for most of my projects.

However, I have MS Word files that need to be maintained by other authors
(technical support), and these same files are used in my online help.

I basically have a hybrid help system that calls both Frame source and MS
Word source. I use WebWorks. The help output looks great, and a customer
can't distinguish the underlying source. However, I need to link
(cross-reference/hyperlink) between these two sources.

Is there a way to link from a Frame source (H1) to an MS Word source (H1)?
Since they are both proprietary, I think not.

Thank you,

Angela
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RE: framers Digest, Vol 64, Issue 4

[Pinkham, Jim]

Not ready to go there, friends. Yes, the gray is drear, indeed -- total
agreement on that point!!  And, no, Adobe's first incarnation of
customizable UIs for Frame that can be adjusted (and restored) on the
fly isn't perfect. But I can do things with it I never could before,
and, all in all, I think it's making my work in Frame faster and more
comfortable. Same can be said for Illustrator CS5, too, BTW. RJ Jacquez
has a pretty good video on this on the Adobe web site. (I think there's
a link to it in the archives). It changed my perspective from being
skeptical about the new UI to beginning to imagine the possibilities.

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Tori Muir
Sent: Friday, February 04, 2011 4:50 PM
To: framers@lists.frameusers.com
Subject: Re: framers Digest, Vol 64, Issue 4

PREACH IT sister!

Not only is the Stalin gray interface fugly and depressing (and much
darker than Adobe's other fugly gray interfaces), the whole pod/docking
behavior is incredibly time-wasting. Everything seems to want to glue
itself into everything else! Maybe it's a sign of having become a
dinosaur, but I find the cluttered multi-palette interface of v7 much
faster to work with.

Tori Muir
tm...@spot-on-creative.com * 650.430.8674 www.spot-on-creative.com 



Davis, Jessica D. wrote:
 On Stuart's rant, I want to add my distaste for the whole pod thing.
 Not only has it taken me a long time to find a view (or whatever they 
 call it) that doesn't get in my way, there are some awful bugs in the 
 pods.  Try deleting multiple variables or multiple conditions.  After 
 you delete one, the next one in the list appears to be selected, but 
 it's not.  Some other variable further down the list may actually be 
 deleted.  And if you delete too many, Frame crashes.  (BTW-the 
 work-around for both of these problems is to click in the body of the 
 document between each deletion.) And this not just me, we have several

 writers working on the project who complained about this problem. 
 Also, I hate how easy it is to accidentally collapse a catalog.  Then 
 to reopen it, you have expand it and drag it out of the pod.  I just 
 find the whole interface clunky and cumbersome and taking up too much 
 screen real estate.


 -

 rant

 Bang on, Mike.  I'm also addressing this message to Kapil Verma, who 
 was recently introduced as FM's product manager.  The low-contrast, 
 monochrome GUI in FM 9 is not just butt-ugly, it's HARD TO USE.  It 
 GETS IN THE WAY. It PREVENTS ME FROM EASILY ACHIEVING MY GOALS.

 There may be a valid argument for low-contrast grey interfaces in 
 programs like Illustrator and Photoshop, where the user's perception 
 of colours in the working document could be adversely influenced by 
 colours and contrasts in the GUI.  But FM is NOT a graphics design 
 program.  The precaution of eliminating colour and contrast in the 
 GUI, if that's what it is, is misplaced, unjustified, and highly
counterproductive.

 Or if it's a marketing decision, originating in the imperative that 
 Adobe products must all look the same to protect the brand, remember

 that Henry Ford's user-defying mantra, Any customer can have a car 
 painted any color that he wants so long as it is black has been 
 discredited as a marketing strategy for an awfully long time.

 I strongly recommend, Kapil, that you call together the graphic 
 designers (and marketing branders) who have obviously had 
 overwhelming influence on this GUI, thank them for their efforts, and 
 politely show them the door.  Then get some USER INTERACTION experts 
 and USABILITY experts on board and set them to undoing the damage that

 the artsy/marketsy folks have inflicted.

 The world (of technical writing) would be a better place.

 /rant

 Thanks,
 Jess


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RE: [Violation] Annotations were found inside the BleedBox, TrimBox or ArtBox on the following pages and PDFX/1-a standard

[Dov Isaacs]

Yes, Jacob and his company does have a workaround. I unfortunately forgot about 
it.
Nonetheless, it is a workaround hack and it doesn't change the fact that 
Framemaker
does not yet currently have a fully and/or properly functioning method of 
getting
proper DeviceCMYK printing or PDF exactly matching any and all CMYK values 
specified
in FrameMaker or any non-EPS CMYK content placed therein.

- Dov

 -Original Message-
 From: Jacob Schäffer [mailto:j...@grafikhuset.dk]
 Sent: Tuesday, February 01, 2011 12:03 PM
 To: Dov Isaacs; framers@lists.frameusers.com
 Subject: SV: [Violation] Annotations were found inside the BleedBox, TrimBox 
 or ArtBox on the
 following pages and PDFX/1-a standard
 
 Dov said:
  The only workaround is to use Distiller settings to convert the RGB to
 CMYK, a somewhat risky proposition ... 
 
 Not true, and Dov knows that. What Dov mean is that the only ADOBE
 workaround for *prepress* PDF's is to ...
 
 There are quite a few repair options out there in the wild cyperspace, and
 I think Dov should have the chance to mention some of the very qualified
 work-arounds for this problem, that's actually available for the Frame
 users.
 
 There are QUITE a few.
 
 /Jacob
 
 
 -Oprindelig meddelelse-
 Fra: framers-boun...@lists.frameusers.com
 [mailto:framers-boun...@lists.frameusers.com] På vegne af Dov Isaacs
 Sendt: 1. februar 2011 15:25
 Til: framers@lists.frameusers.com
 Emne: RE: [Violation] Annotations were found inside the BleedBox, TrimBox
 or ArtBox on the following pages and PDFX/1-a standard
 
 Joanna,
 
 FrameMaker is not a graphic arts application. Its output is primarily RGB
 and the PostScript generated by the driver is not setup to generate PDF that
 will conform to the PDF/X-1a specification.
 
 The PDF/X-1a specification doesn't allow for any of the cross reference
 stuff capabilities of PDF, annotations, embedded video, etc. It is strictly
 for old-style PDF CMYK and spot color printing without any transparency,
 layers, JPEG2000 compression, etc.
 
 
 Unfortunately, the current FrameMaker save as CMYK PDF doesn't quite work
 right to yield a CMYK (plus spot color) PDF. The only workaround is to use
 Distiller settings to convert the RGB to CMYK, a somewhat risky proposition,
 or to use the color conversion features of Acrobat X Pro to selectively
 convert colors from RGB to CMYK and then, use the Acrobat X Pro preflight
 function to fix the file and create PDF/X-1a.
 
   - Dov
 
 
  -Original Message-
  From: framers-boun...@lists.frameusers.com
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of
  Joanna Przystup
  Sent: Tuesday, February 01, 2011 2:10 AM
  To: framers@lists.frameusers.com
  Subject: [Violation] Annotations were found inside the BleedBox, TrimBox,
 or ArtBox on the following
  pages and PDFX/1-a standard
 
  I have a problem with distilling ps file with the PDFX/1-a standard.
  Document is printed to ps from the FrameMaker application.
 
  While distilling file, Acrobat Distiller creates a log containing
 following
  message:
  [Violation] Annotations were found inside the BleedBox, TrimBox, or
 ArtBox
  on the following pages
  and therefore none PDF file is produced.
 
  I guess that it is related to the cross references. But what is strange -
 it
  doesn't appear in all of the books. When printed document is structured -
 it
  is printed well with the PDFX/1-a standard, and doesn't complain about
  annotations.
 
  I've found two solutions for now - but none of them is actually
 acceptable:
  -replace all cross references with text
  -do not select Generate Acrobat Data when printing
 
  I will appreciate your help with solving this problem
 
  Joanna
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RE: Hyperlinking Between Frame and MS Word Source

[Combs, Richard]

Angela Akridge wrote: 
 
 I basically have a hybrid help system that calls both Frame source
 and MS
 Word source. I use WebWorks. The help output looks great, and a
 customer
 can't distinguish the underlying source. However, I need to link
 (cross-reference/hyperlink) between these two sources.
 
 Is there a way to link from a Frame source (H1) to an MS Word source
 (H1)?
 Since they are both proprietary, I think not.

It's always a good idea to provide information about your environment, software 
versions, etc. For instance, it would be helpful to know what kind of help 
output you're creating -- WebWorks Help, HTMLHelp (.chm), simple HTML, DHTML -- 
and whether it's being deployed on a server or installed locally. 

If the help system consists of HTML files, you can use hypertext commands of 
type Go to URL in the FM source and point them to the _output_ file (not the 
Word source), perhaps to an anchor within the output file, e.g.: 

Message URL SomeHTMLPage.html#12345 

I'm not sure how you create anchors in Word. In FM, you could use TopicAlias 
markers. With a little more information about your project, maybe someone who's 
done something similar can provide a more specific response. 


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-777-0436
--



 
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Customer-friendly word for "landline"

[Alan T Litchfield]

Telephone?

What's wrong with landline?

Alan

On 4/02/2011, at 10:25 AM, Butler, Darren J CTR USAF AFMC WR-ALC/ 
ENGLTB wrote:

> Desk Phone?
>
> -Original Message-
> From: techwr-l-bounces+darren.butler.ctr=robins.af.mil at techwr-l.com 
> [mailto:techwr-l-bounces+darren.butler.ctr=robins.af.mil at techwr-l.com 
> ] On Behalf Of John Posada
> Sent: Thursday, February 03, 2011 4:24 PM
> To: List,? Techwriter
> Subject: Customer-friendly word for "landline"
>
> I'm putting together a "se-Instead" glossary of terms to make our
> customent facing support content more accessible.
>
> We use the term landline phone differenciate from mobile phone and I
> don't like "landline".
>
> My target is 6th grade understanding. Anyone have any suggestions for
> inplace of landline?
>
> -- 

Customer-friendly word for "landline"

[Helen Borrie]

At 01:38 PM 4/02/2011, Ann Zdunczyk wrote:
>I worked for Western Electric/AT/Lucent as a technical writer and I am
>very familiar with POTS!!! It is what we called them.

That label is on one of the sockets on my Belkin ADSL router, which supports 
VOIP.  I had to look it up to discover that it meant "for the landline phone". 
I don't think it's close to being an everyday term yet, though. ;-) 

BTW, "non-mobile" doesn't cover all landline phones, either.  Our landline 
phone is a RF transmitter with two cordless handsets!  I always stow one of the 
handsets in my jeans pocket when I'm outside weeding the garden!  (Mobile 
phone, a.k.a. cellphone, in the other pocket.)

Helen

Customer-friendly word for "landline"

[Böðvar Björgvinsson]

What is wrong with landline? Is it bad that it is easily
understandable? Should you really try to find a word that no none
understands without a Masters degree in English?

It seems to me that there is an ongoing snob for Latin-based words,
acronyms (Latin) and abbreviations (Latin) (or shorts (Humanly
understandable language)) in England and the US, which means that you
have to constantly refer to a dead language. How much time, effort and
ink do you think is spent on explaining "English" words to the
English-speaking?

Let's use the simple words when we can.

KISS

Bodvar Bjorgvinsson

2011/2/4 Syed Zaeem Hosain (Syed.Hosain at aeris.net) :
> We mostly use "wireless" and "wireline" to distinguish the two (my company is 
> in the wireless data business for cellular).
>
> On fewer occasions, simply "landline" and "POTS".
>
> Depends on the audience. :)
>
> Z
>
> -Original Message-
> From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
> lists.frameusers.com] On Behalf Of John Posada
> Sent: Thursday, February 03, 2011 2:03 PM
> To: Alan T Litchfield
> Cc: framers at lists.frameusers.com; Butler, Darren J CTR USAF AFMC 
> WR-ALC/ENGLTB
> Subject: Re: Customer-friendly word for "landline"
>
> Maybe nothing, just exploring alternative...look like there really aren't 
> any...thanks anyway
>
> On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield  
> wrote:
>> Telephone?
>>
>> What's wrong with landline?
>>
>> Alan
>
>
> ___
>
>
> You are currently subscribed to framers as bodvar at gmail.com.
>
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>
> To unsubscribe send a blank email to
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> or visit 
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>
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> http://www.frameusers.com/ for more resources and info.
>



-- 
Remember: Amateurs built the ark, professionals built the Titanic.

Customer-friendly word for "landline"

[Writer]

Maybe we should refer to mobile phones as PANS: Postmodern Ambulatory Nattering 
Systems. Then we can have POTS and PANS.

Nadine

--- On Thu, 2/3/11, Everette, Dimi  wrote:

> From: Everette, Dimi 
> Subject: RE: Customer-friendly word for "landline"
> To: "Alan T Litchfield" , "Butler, Darren J CTR USAF 
> AFMC WR-ALC/ENGLTB" 
> Cc: "framers at lists.frameusers.com" 
> Date: Thursday, February 3, 2011, 5:06 PM
> Hmm...we use POTS (plain old
> telephone service) but that probably won't work for 6th
> graders! :)
> 
> Regards,
> Dimi
> 
> 
> Dimi Everette, Sr. Technical Writer
> 6500 River Place Blvd., Bldg. 6, Austin, TX 78730? | t:
> 512.372.6988 | f: 512.372.7001
> 
> 
> 
> ?Please consider your environmental responsibility before
> printing this e-mail
> ?
> This communication (including any attachments) may contain
> privileged or confidential information of Polycom and is
> intended for a specific individual.? If you are not the
> intended recipient, you should delete this communication,
> including?any attachments without reading or saving them in
> any manner, and you?are hereby notified that any
> disclosure, copying, or distribution of this communication,
> or the taking of any action based on it, is strictly
> prohibited.
> 
> -Original Message-
> From: framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com]
> On Behalf Of Alan T Litchfield
> Sent: Thursday, February 03, 2011 3:59 PM
> To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB
> Cc: framers at lists.frameusers.com
> Subject: Re: Customer-friendly word for "landline"
> 
> Telephone?
> 
> What's wrong with landline?
> 
> Alan
> 
> On 4/02/2011, at 10:25 AM, Butler, Darren J CTR USAF AFMC
> WR-ALC/ 
> ENGLTB wrote:
> 
> > Desk Phone?
> >
> > -Original Message-
> > From: techwr-l-bounces+darren.butler.ctr=robins.af.mil at techwr-l.com
> [mailto:techwr-l-bounces+darren.butler.ctr=robins.af.mil at techwr-l.com
> 
> > ] On Behalf Of John Posada
> > Sent: Thursday, February 03, 2011 4:24 PM
> > To: List,? Techwriter
> > Subject: Customer-friendly word for "landline"
> >
> > I'm putting together a "se-Instead" glossary of terms
> to make our
> > customent facing support content more accessible.
> >
> > We use the term landline phone differenciate from
> mobile phone and I
> > don't like "landline".
> >
> > My target is 6th grade understanding. Anyone have any
> suggestions for
> > inplace of landline?
> >
> > -- 
> 
> ___
> 
> 
> You are currently subscribed to framers as dimi.everette at polycom.com.
> 
> Send list messages to framers at lists.frameusers.com.
> 
> To unsubscribe send a blank email to
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> 
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> rt

Customer-friendly word for "landline"

[Bill Swallow]

Why is my plant ringing? ;-)

Yeah, I've worked in telecom but even then I found the term amusing.

On Thu, Feb 3, 2011 at 5:06 PM, Everette, Dimi
 wrote:
> Hmm...we use POTS (plain old telephone service) but that probably won't work 
> for 6th graders! :)

-- 
Bill Swallow

Twitter: @techcommdood
Blog: http://techcommdood.com
LinkedIn: http://www.linkedin.com/in/techcommdood

Customer-friendly word for "landline"

[Stuart Rogers]

On 04/02/2011 9:32 AM, Writer wrote:
> Maybe we should refer to mobile phones as PANS: Postmodern Ambulatory
> Nattering Systems. Then we can have POTS and PANS.
>
> Nadine

When I worked at Nortel, we already had both POTS and PANS as acronyms. 
  (I just can't remember what the latter stood for, now.)

-- 
Stuart Rogers
Technical Communicator
Phoenix Geophysics Limited
3781 Victoria Park Avenue, Unit 3
Toronto, ON, Canada  M1W 3K5
+1 (416) 491-7340 x 325

http://www.phoenix-geophysics.com

Customer-friendly word for "landline"

[Fred Ridder]

> Date: Fri, 4 Feb 2011 08:52:46 -0800
> From: sp10 at leximation.com
> To: framers at lists.frameusers.com
> Subject: Re: Customer-friendly word for "landline"
> 
> Keep in mind your underlying reason for trying to differentiate between 
> different types of phone systems. Just because a phone is "wired" 
> doesn't mean that it's POTS .. an IP-based phone system may look just 
> like a POTS system, but technically, isn't (is VOIP considered a 
> "landline" .. I dunno). 

No, VoIP is not considerd landline because the Internet connection can be 
provided to the home (the "customer premises" in the jargon) via twisted pair 
(ISDN), coaxial cable, optical fiber, or 3G/4G wireless telephony. 

> Also, you might have a "mobile" phone that's not 
> really cellular, but radio or other form of "wireless". I'm no expert in 
> these things, but the line isn't always clear, especially to the average 
> reader.

AFAIK, the only wireless telephone network (as opposed to a push-to-talk radio 
system) that is not cellular is satellite phones. 

-FR   

Customer-friendly word for "landline"

[Syed Zaeem Hosain (syed.hos...@aeris.net)]

The telecom industry (that I am in) has come up with so many acronyms and terms 
for simple reasons:

_Unlike_ other industries, the need to interact (people and systems) between 
multiple vendors/suppliers, multiple industry organizations and regulatory 
bodies, and multiple _nations_, drives a HUGE number of international standards 
... so that everyone speaks a "common language"!

And, because there are so many touch points, the sheer number of terms needed 
is absolutely huge. Thus, if we had to use the full term/phrase _each and every 
time_ we spoke or wrote about something, it would get unwieldy instantly.

Hence, acronyms and commonly used terms abound. "POTS" is common and instantly 
understood. So are "landline", "wireless" and "wireline" - these are more 
generic and do change a bit in context (unlike POTS).

It would be surprising to me if there was any real confusion. Or any confusion 
that lasted any length of time anyway!

Regardless of which, we _sometime_ refer internal people (and customers) to 
this:


http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunications/dp/0979387337/ref=sr_1_1?ie=UTF8=1296841211=8-1

to explain any term as needed.

Regards,

Z

-Original Message-
From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Scott Prentice
Sent: Friday, February 04, 2011 8:53 AM
To: framers at lists.frameusers.com
Subject: Re: Customer-friendly word for "landline"

Keep in mind your underlying reason for trying to differentiate between 
different types of phone systems. Just because a phone is "wired" 
doesn't mean that it's POTS .. an IP-based phone system may look just like a 
POTS system, but technically, isn't (is VOIP considered a "landline" .. I 
dunno). Also, you might have a "mobile" phone that's not really cellular, but 
radio or other form of "wireless". I'm no expert in these things, but the line 
isn't always clear, especially to the average reader.

I'd be careful in even bothering to differentiate between the various systems 
unless it is really crucial to what you're documenting. No matter how you 
describe it, unless you go into great technical detail, it's likely to be 
confusing or wrong for some situations.

Cheers,

...scott


B??var Bj?rgvinsson wrote:
> What is wrong with landline? Is it bad that it is easily 
> understandable? Should you really try to find a word that no none 
> understands without a Masters degree in English?
>
> It seems to me that there is an ongoing snob for Latin-based words, 
> acronyms (Latin) and abbreviations (Latin) (or shorts (Humanly 
> understandable language)) in England and the US, which means that you 
> have to constantly refer to a dead language. How much time, effort and 
> ink do you think is spent on explaining "English" words to the 
> English-speaking?
>
> Let's use the simple words when we can.
>
> KISS
>
> Bodvar Bjorgvinsson
>
> 2011/2/4 Syed Zaeem Hosain (Syed.Hosain at aeris.net)  aeris.net>:
>   
>> We mostly use "wireless" and "wireline" to distinguish the two (my company 
>> is in the wireless data business for cellular).
>>
>> On fewer occasions, simply "landline" and "POTS".
>>
>> Depends on the audience. :)
>>
>> Z
>>
>> -Original Message-
>> From: framers-bounces at lists.frameusers.com 
>> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of John 
>> Posada
>> Sent: Thursday, February 03, 2011 2:03 PM
>> To: Alan T Litchfield
>> Cc: framers at lists.frameusers.com; Butler, Darren J CTR USAF AFMC 
>> WR-ALC/ENGLTB
>> Subject: Re: Customer-friendly word for "landline"
>>
>> Maybe nothing, just exploring alternative...look like there really 
>> aren't any...thanks anyway
>>
>> On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield  
>> wrote:
>> 
>>> Telephone?
>>>
>>> What's wrong with landline?
>>>
>>> Alan
>>>   
>> ___
>>
>>
>> You are currently subscribed to framers as bodvar at gmail.com.
>>
>> Send list messages to framers at lists.frameusers.com.
>>
>> To unsubscribe send a blank email to
>> framers-unsubscribe at lists.frameusers.com
>> or visit 
>> http://lists.frameusers.com/mailman/options/framers/bodvar%40gmail.co
>> m
>>
>> Send administrative questions to listadmin at frameusers.com. Visit 
>> http://www.frameusers.com/ for more resources and info.
>>
>> 
>
>
>
>   
___


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Send list messages to framers at lists.frameusers.com.

To unsubscribe send a blank email to
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Customer-friendly word for "landline"

[Syed Zaeem Hosain (syed.hos...@aeris.net)]

There is also a "Federal Standard" on the topic, by the way: 
http://www.its.bldrdoc.gov/fs-1037/

Z


-Original Message-
From: Syed Zaeem Hosain (syed.hos...@aeris.net) 
Sent: Friday, February 04, 2011 10:00 AM
To: 'Scott Prentice'; framers at lists.frameusers.com
Subject: RE: Customer-friendly word for "landline"

The telecom industry (that I am in) has come up with so many acronyms and terms 
for simple reasons:

_Unlike_ other industries, the need to interact (people and systems) between 
multiple vendors/suppliers, multiple industry organizations and regulatory 
bodies, and multiple _nations_, drives a HUGE number of international standards 
... so that everyone speaks a "common language"!

And, because there are so many touch points, the sheer number of terms needed 
is absolutely huge. Thus, if we had to use the full term/phrase _each and every 
time_ we spoke or wrote about something, it would get unwieldy instantly.

Hence, acronyms and commonly used terms abound. "POTS" is common and instantly 
understood. So are "landline", "wireless" and "wireline" - these are more 
generic and do change a bit in context (unlike POTS).

It would be surprising to me if there was any real confusion. Or any confusion 
that lasted any length of time anyway!

Regardless of which, we _sometime_ refer internal people (and customers) to 
this:


http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunications/dp/0979387337/ref=sr_1_1?ie=UTF8=1296841211=8-1

to explain any term as needed.

Regards,

Z

-Original Message-
From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Scott Prentice
Sent: Friday, February 04, 2011 8:53 AM
To: framers at lists.frameusers.com
Subject: Re: Customer-friendly word for "landline"

Keep in mind your underlying reason for trying to differentiate between 
different types of phone systems. Just because a phone is "wired" 
doesn't mean that it's POTS .. an IP-based phone system may look just like a 
POTS system, but technically, isn't (is VOIP considered a "landline" .. I 
dunno). Also, you might have a "mobile" phone that's not really cellular, but 
radio or other form of "wireless". I'm no expert in these things, but the line 
isn't always clear, especially to the average reader.

I'd be careful in even bothering to differentiate between the various systems 
unless it is really crucial to what you're documenting. No matter how you 
describe it, unless you go into great technical detail, it's likely to be 
confusing or wrong for some situations.

Cheers,

...scott


B??var Bj?rgvinsson wrote:
> What is wrong with landline? Is it bad that it is easily 
> understandable? Should you really try to find a word that no none 
> understands without a Masters degree in English?
>
> It seems to me that there is an ongoing snob for Latin-based words, 
> acronyms (Latin) and abbreviations (Latin) (or shorts (Humanly 
> understandable language)) in England and the US, which means that you 
> have to constantly refer to a dead language. How much time, effort and 
> ink do you think is spent on explaining "English" words to the 
> English-speaking?
>
> Let's use the simple words when we can.
>
> KISS
>
> Bodvar Bjorgvinsson
>
> 2011/2/4 Syed Zaeem Hosain (Syed.Hosain at aeris.net)  aeris.net>:
>   
>> We mostly use "wireless" and "wireline" to distinguish the two (my company 
>> is in the wireless data business for cellular).
>>
>> On fewer occasions, simply "landline" and "POTS".
>>
>> Depends on the audience. :)
>>
>> Z
>>
>> -Original Message-
>> From: framers-bounces at lists.frameusers.com
>> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of John 
>> Posada
>> Sent: Thursday, February 03, 2011 2:03 PM
>> To: Alan T Litchfield
>> Cc: framers at lists.frameusers.com; Butler, Darren J CTR USAF AFMC 
>> WR-ALC/ENGLTB
>> Subject: Re: Customer-friendly word for "landline"
>>
>> Maybe nothing, just exploring alternative...look like there really 
>> aren't any...thanks anyway
>>
>> On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield  
>> wrote:
>> 
>>> Telephone?
>>>
>>> What's wrong with landline?
>>>
>>> Alan
>>>   
>> ___
>>
>>
>> You are currently subscribed to framers as bodvar at gmail.com.
>>
>> Send list messages to framers at lists.frameusers.com.
>>
>> To unsubscribe send a blank email to
>> framers-unsubscribe at lists.frameusers.com
>> or visit
>> http://lists.frameusers.com/mailman/options/framers/bodvar%40gmail.co
>> m
>>
>> Send administrative questions to listadmin at frameusers.com. Visit 
>> http://www.frameusers.com/ for more resources and info.
>>
>> 
>
>
>
>   
___


You are currently subscribed to framers as Syed.Hosain at aeris.net.

Send list messages to framers at lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscribe at lists.frameusers.com
or visit 

Customer-friendly word for "landline"

[Syed Zaeem Hosain (syed.hos...@aeris.net)]

And, an excellent site that covers all the terms we have mentioned so far:

http://www.telecomdictionary.com/telecom_dictionary_definitions.asp

Sorry to bombard people with info ... :)

Z

-Original Message-
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (syed.hos...@aeris.net)
Sent: Friday, February 04, 2011 10:21 AM
To: Scott Prentice; framers at lists.frameusers.com
Subject: RE: Customer-friendly word for "landline"

There is also a "Federal Standard" on the topic, by the way: 
http://www.its.bldrdoc.gov/fs-1037/

Z


-Original Message-
From: Syed Zaeem Hosain (syed.hos...@aeris.net)
Sent: Friday, February 04, 2011 10:00 AM
To: 'Scott Prentice'; framers at lists.frameusers.com
Subject: RE: Customer-friendly word for "landline"

The telecom industry (that I am in) has come up with so many acronyms and terms 
for simple reasons:

_Unlike_ other industries, the need to interact (people and systems) between 
multiple vendors/suppliers, multiple industry organizations and regulatory 
bodies, and multiple _nations_, drives a HUGE number of international standards 
... so that everyone speaks a "common language"!

And, because there are so many touch points, the sheer number of terms needed 
is absolutely huge. Thus, if we had to use the full term/phrase _each and every 
time_ we spoke or wrote about something, it would get unwieldy instantly.

Hence, acronyms and commonly used terms abound. "POTS" is common and instantly 
understood. So are "landline", "wireless" and "wireline" - these are more 
generic and do change a bit in context (unlike POTS).

It would be surprising to me if there was any real confusion. Or any confusion 
that lasted any length of time anyway!

Regardless of which, we _sometime_ refer internal people (and customers) to 
this:


http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunications/dp/0979387337/ref=sr_1_1?ie=UTF8=1296841211=8-1

to explain any term as needed.

Regards,

Z

Nortel Standard English - Correct term for "landline"

[John Smart]

We did the Nortel Standard English for China and "landline" was a major 
term for which there is no Mandarin.

The correct Controlled English method is to write.  "You can call on a 
Mobile device or another type of telephone".
On Wall Street they use the term, "Hoot and Holler phones" - open lines 
to bid. Cisco has VoIP, Polycom Picture phones.

The Landline is gone with the POTS, typewriters and soon Cell Phones, 
terms never used globally.

Psst they renamed Motorola   Motorola Mobility ...
-- 
John Smart
*Smart Communications, Inc.*
Web Site: *www.smartny.com*
/We make the Complex Simple/

Customer-friendly word for "landline"

[John Posada]

On Fri, Feb 4, 2011 at 11:52 AM, Scott Prentice  wrote:
> Keep in mind your underlying reason for trying to differentiate between
> different types of phone systems. Just because a phone is "wired" doesn't
> mean that it's POTS .. an IP-based phone system may look just like a POTS
> system, but technically, isn't (is VOIP considered a "landline" .. I dunno).
> Also, you might have a "mobile" phone that's not really cellular, but radio

THAT's why it was an issue for me and I brought it up. Our service is
all VoIP. We DO refer to non-mobile/non-cellular phone as a landline,
even if it is Internet connection through satelite transmission.

-- 
John Posada
http://jposada.zenfolio.com/

Customer-friendly word for "landline"

[John Posada]

To Vonage and Comcast it is.

>> Keep in mind your underlying reason for trying to differentiate between
>> different types of phone systems. Just because a phone is "wired"
>> doesn't mean that it's POTS .. an IP-based phone system may look just
>> like a POTS system, but technically, isn't (is VOIP considered a
>> "landline" .. I dunno).
>
> No, VoIP is not considerd landline because the Internet connection can be 
> provided to the home (the "customer premises" in the jargon) via twisted pair 
> (ISDN), coaxial cable, optical fiber, or 3G/4G wireless telephony.


-- 
John Posada
http://jposada.zenfolio.com/

Customer-friendly word for "landline"

[Syed Zaeem Hosain (syed.hos...@aeris.net)]

Oops. :(

I tend to also use the following site: 
http://www.telecomdictionary.com/Telecom_Dictionary_Definitions.asp for 
references.

Where "landline" is shown as:

TermDefinition
LandlineA conventional domestic or business telephone circuit. The term 
landline applies to telephone lines that are either buried or carried just over 
the ground.
Landline NetworkThe communications infrastructure that generally is 
associated with the public switched telephone network. (See also: landline.)
Radio Landline  A circuit that connects a cellular switching office to a cell 
site or to a public switched network. It also denotes any wireline circuit from 
a control station to remote transmitters or receivers.

Z

-Original Message-
From: Laura Lemay [mailto:le...@lauralemay.com] 
Sent: Friday, February 04, 2011 10:52 AM
To: Syed Zaeem Hosain (Syed.Hosain at aeris.net)
Cc: Scott Prentice; framers at lists.frameusers.com
Subject: Re: Customer-friendly word for "landline"


On Feb 4, 2011, at 9:59 AM, Syed Zaeem Hosain (Syed.Hosain at aeris.net)
wrote:
> Regardless of which, we _sometime_ refer internal people (and
> customers) to this:
>
>   
> http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunicatio
> ns/dp/0979387337/ref=sr_1_1?ie=UTF8=1296841211=8-1
>
> to explain any term as needed.

Amusingly, Newton's defines "landline" as:

"A terrestrial circuit, whether wired (i.e. twisted pair, coax, or fiber), or 
wireless (i.e.microwave or some other form of radio, or free space optics), or 
some combination.  A landline is different from a satellite link, which is not 
terrestrial in nature."

If I'm reading that right, a mobile phone is technically a landline.

Laura

Customer-friendly word for "landline"

[Syed Zaeem Hosain (syed.hos...@aeris.net)]

Clearly, context matters!

In the business I am in, "wireless" is cellular services (but not necessarily 
other radios), and "landline" is equivalent to POTS (which includes VOIP 
service to the house - from Vonage and others). :)

Z

-Original Message-
From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Posada
Sent: Friday, February 04, 2011 10:18 AM
To: Fred Ridder
Cc: framers at lists.frameusers.com
Subject: Re: Customer-friendly word for "landline"

To Vonage and Comcast it is.

>> Keep in mind your underlying reason for trying to differentiate 
>> between different types of phone systems. Just because a phone is "wired"
>> doesn't mean that it's POTS .. an IP-based phone system may look just 
>> like a POTS system, but technically, isn't (is VOIP considered a 
>> "landline" .. I dunno).
>
> No, VoIP is not considerd landline because the Internet connection can be 
> provided to the home (the "customer premises" in the jargon) via twisted pair 
> (ISDN), coaxial cable, optical fiber, or 3G/4G wireless telephony.


--
John Posada

Customer-friendly word for "landline"

[Laura Lemay]

On Feb 4, 2011, at 9:59 AM, Syed Zaeem Hosain (Syed.Hosain at aeris.net)  
wrote:
> Regardless of which, we _sometime_ refer internal people (and  
> customers) to this:
>
>   
> http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunications/dp/0979387337/ref=sr_1_1?ie=UTF8=1296841211=8-1
>
> to explain any term as needed.

Amusingly, Newton's defines "landline" as:

"A terrestrial circuit, whether wired (i.e. twisted pair, coax, or  
fiber), or wireless (i.e.microwave or some other form of radio, or  
free space optics), or some combination.  A landline is different from  
a satellite link, which is not terrestrial in nature."

If I'm reading that right, a mobile phone is technically a landline.

Laura

Customer-friendly word for "landline"

[Karen Robbins]

PANS = Peculiar and Novel Services. Or, Pretty Amazing New Stuff 
(according to Harry Newton, used to describe ISDN).

--Karen

Custom cell spacing - SOLVED (sorta)

[Pat Christenson]

I just discovered this but it's only true of that particular table.  
Apparently the only way to get the custom bottom cell margin to work  
is to set the bottom table cell margin to 0.

Custom bottom cell margin works fine in other tables. Must be some  
corruption.

Pat

On Feb 3, 2011, at 8:30 PM, Richard Doll wrote:

> pat,
>
> in Table Designer . . . look (near the bottom, in the Cell Spacing  
> Block) for  where even negative values (up/down  to  
> the  also function.
>
> best,
> dick doll
> sgmlindy at tds.net
>
> - Original Message - From: "Pat Christenson"  
> 
> To: "Framers Users" 
> Sent: Thursday, February 03, 2011 6:28 PM
> Subject: Custom cell spacing
>
>
>> Hi -
>>
>> I'm running FrameMaker 9.0p255 on Windows XP.
>>
>> in the Paragraph Designer, Table Cell Properties, setting a  
>> custom  Bottom margin (either From Table Format, Plus or Custom)  
>> does  nothing. It shows the new value but it has no effect on the  
>> paragraph  in the cell. Top, Left and Right work fine.
>>
>> This has worked for me before in previous versions. Is this bug in  
>> 9  or am I just missing something?
>>
>> Thanks.
>>
>> Pat Christenson
>> ___
>>
>>
>> You are currently subscribed to framers as sgmlindy at tds.net.
>>
>> Send list messages to framers at lists.frameusers.com.
>>
>> To unsubscribe send a blank email to
>> framers-unsubscribe at lists.frameusers.com
>> or visit http://lists.frameusers.com/mailman/options/framers/ 
>> sgmlindy%40tds.net
>>
>> Send administrative questions to listadmin at frameusers.com. Visit
>> http://www.frameusers.com/ for more resources and info.
>

Registration marks missing

[White, Scott]

I was trying to do a pdf output for print with Registration marks. I
didn't get any marks in the rendered PDF.
I used save as pdf, selected registration marks western, printed to
11x17 output just to see, and I got all I expected but the registration
marks.

Mac OS10 running parallels > window 7 home premium. Framemaker 9.0.

Thoughts?

Scott White
Manager - Content and Print Media
Belmont, NC - 704-398-5752


This message and any attachments are intended only for the use
of the intended recipient and may contain information that is
privileged and confidential. If the reader of the message is not the
intended recipient or an authorized representative of the intended
recipient, you are hereby notified that distribution, disclosure,
printing, copying, storage, modification or the taking of any action
in reliance upon this transmission is strictly prohibited. Delivery of
this message to any person other than the intended recipient shall
not compromise or waive such confidentiality.  If you have received
this communication in error, notify the sender immediately by
return email and delete the message and any attachments from
your system. Messages sent to or from this contact will be
recorded and are subject to archival, monitoring, and/or disclosure
to someone other than the recipient.

This message and any attachments are intended only for the use
of the intended recipient and may contain information that is
privileged and confidential. If the reader of the message is not the
intended recipient or an authorized representative of the intended
recipient, you are hereby notified that distribution, disclosure,
printing, copying, storage, modification or the taking of any action
in reliance upon this transmission is strictly prohibited. Delivery of
this message to any person other than the intended recipient shall
not compromise or waive such confidentiality.  If you have received
this communication in error, notify the sender immediately by
return email and delete the message and any attachments from
your system. Messages sent to or from this contact will be
recorded and are subject to archival, monitoring, and/or disclosure
to someone other than the recipient.

Registration marks missing

[Fred Ridder]

Did you turn off the "Generate Acrobat Data" option? As I recall, that disables 
registration marks on the assumption that if you're turning on hyperlinks you 
are producing an electronic deliverable rather than a master for printing.

-Fred Ridder

> Subject: Registration marks missing
> Date: Fri, 4 Feb 2011 14:46:24 -0500
> From: SWhite at alamark.com
> To: framers at lists.frameusers.com
> 
> I was trying to do a pdf output for print with Registration marks. I
> didn't get any marks in the rendered PDF.
> I used save as pdf, selected registration marks western, printed to
> 11x17 output just to see, and I got all I expected but the registration
> marks.
> 
> Mac OS10 running parallels > window 7 home premium. Framemaker 9.0.
> 
> Thoughts?
> 
> Scott White
> Manager - Content and Print Media
> Belmont, NC - 704-398-5752
> 
> 
> This message and any attachments are intended only for the use
> of the intended recipient and may contain information that is
> privileged and confidential. If the reader of the message is not the
> intended recipient or an authorized representative of the intended
> recipient, you are hereby notified that distribution, disclosure,
> printing, copying, storage, modification or the taking of any action
> in reliance upon this transmission is strictly prohibited. Delivery of
> this message to any person other than the intended recipient shall
> not compromise or waive such confidentiality. If you have received
> this communication in error, notify the sender immediately by
> return email and delete the message and any attachments from
> your system. Messages sent to or from this contact will be
> recorded and are subject to archival, monitoring, and/or disclosure
> to someone other than the recipient.
> 
> This message and any attachments are intended only for the use
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> recipient, you are hereby notified that distribution, disclosure,
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Customer-friendly word for "landline"

[Everette, Dimi]

LMAO, great idea!

Regards,
Dimi


Dimi Everette, Sr. Technical Writer
6500 River Place Blvd., Bldg. 6, Austin, TX 78730? | t: 512.372.6988 | f: 
512.372.7001



?Please consider your environmental responsibility before printing this e-mail
?
This communication (including any attachments) may contain privileged or 
confidential information of Polycom and is intended for a specific individual.? 
If you are not the intended recipient, you should delete this communication, 
including?any attachments without reading or saving them in any manner, and 
you?are hereby notified that any disclosure, copying, or distribution of this 
communication, or the taking of any action based on it, is strictly prohibited.


-Original Message-
From: Writer [mailto:generic...@yahoo.ca] 
Sent: Friday, February 04, 2011 8:33 AM
To: Alan T Litchfield; Darren J CTR USAF AFMC WR-ALC/ENGLTBButler; Everette, 
Dimi
Cc: framers at lists.frameusers.com
Subject: RE: Customer-friendly word for "landline"

Maybe we should refer to mobile phones as PANS: Postmodern Ambulatory Nattering 
Systems. Then we can have POTS and PANS.

Nadine

--- On Thu, 2/3/11, Everette, Dimi  wrote:

> From: Everette, Dimi 
> Subject: RE: Customer-friendly word for "landline"
> To: "Alan T Litchfield" , "Butler, Darren J CTR USAF 
> AFMC WR-ALC/ENGLTB" 
> Cc: "framers at lists.frameusers.com" 
> Date: Thursday, February 3, 2011, 5:06 PM
> Hmm...we use POTS (plain old
> telephone service) but that probably won't work for 6th
> graders! :)
> 
> Regards,
> Dimi
> 
> 
> Dimi Everette, Sr. Technical Writer
> 6500 River Place Blvd., Bldg. 6, Austin, TX 78730? | t:
> 512.372.6988 | f: 512.372.7001
> 
> 
> 
> ?Please consider your environmental responsibility before
> printing this e-mail
> ?
> This communication (including any attachments) may contain
> privileged or confidential information of Polycom and is
> intended for a specific individual.? If you are not the
> intended recipient, you should delete this communication,
> including?any attachments without reading or saving them in
> any manner, and you?are hereby notified that any
> disclosure, copying, or distribution of this communication,
> or the taking of any action based on it, is strictly
> prohibited.
> 
> -Original Message-
> From: framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com]
> On Behalf Of Alan T Litchfield
> Sent: Thursday, February 03, 2011 3:59 PM
> To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB
> Cc: framers at lists.frameusers.com
> Subject: Re: Customer-friendly word for "landline"
> 
> Telephone?
> 
> What's wrong with landline?
> 
> Alan
> 
> On 4/02/2011, at 10:25 AM, Butler, Darren J CTR USAF AFMC
> WR-ALC/ 
> ENGLTB wrote:
> 
> > Desk Phone?
> >
> > -Original Message-
> > From: techwr-l-bounces+darren.butler.ctr=robins.af.mil at techwr-l.com
> [mailto:techwr-l-bounces+darren.butler.ctr=robins.af.mil at techwr-l.com
> 
> > ] On Behalf Of John Posada
> > Sent: Thursday, February 03, 2011 4:24 PM
> > To: List,? Techwriter
> > Subject: Customer-friendly word for "landline"
> >
> > I'm putting together a "se-Instead" glossary of terms
> to make our
> > customent facing support content more accessible.
> >
> > We use the term landline phone differenciate from
> mobile phone and I
> > don't like "landline".
> >
> > My target is 6th grade understanding. Anyone have any
> suggestions for
> > inplace of landline?
> >
> > -- 
> 
> ___
> 
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> rt

Customer-friendly word for "landline"

[Deborah Riffin]

I worked in telecom back in the 80's and the acronymn POTS was always 
used...plain old telephone service requiring bell to come out and install a 
telephone jack in your home or business and then connect it to a BOX (local to 
your neighbor) and then make connect to Central Office...That explaination 
always worked well for training no -technical customers


Deborah Riffin 
Writing for Business 
408-206-1423 (cell) 
408-249-3623 (office/fax) 

"Accuracy and Excellence"



-Original Message-
From: Scott Prentice 
To: framers at lists.frameusers.com 
Sent: Fri, Feb 4, 2011 8:52 am
Subject: Re: Customer-friendly word for "landline"


Keep in mind your underlying reason for trying to differentiate between 
different types of phone systems. Just because a phone is "wired" doesn't mean 
that it's POTS .. an IP-based phone system may look just like a POTS system, 
but technically, isn't (is VOIP considered a "landline" .. I dunno). Also, you 
might have a "mobile" phone that's not really cellular, but radio or other form 
of "wireless". I'm no expert in these things, but the line isn't always clear, 
especially to the average reader. 

I'd be careful in even bothering to differentiate between the various systems 
unless it is really crucial to what you're documenting. No matter how you 
describe it, unless you go into great technical detail, it's likely to be 
confusing or wrong for some situations. 

Cheers, 

...scott 

B??var Bj?rgvinsson wrote: 
> What is wrong with landline? Is it bad that it is easily 
> understandable? Should you really try to find a word that no none 
> understands without a Masters degree in English? 
> 
> It seems to me that there is an ongoing snob for Latin-based words, 
> acronyms (Latin) and abbreviations (Latin) (or shorts (Humanly 
> understandable language)) in England and the US, which means that you 
> have to constantly refer to a dead language. How much time, effort and 
> ink do you think is spent on explaining "English" words to the 
> English-speaking? 
> 
> Let's use the simple words when we can. 
> 
> KISS 
> 
> Bodvar Bjorgvinsson 
> 
> 2011/2/4 Syed Zaeem Hosain (Syed.Hosain at aeris.net)  aeris.net>: 
> >> We mostly use "wireless" and "wireline" to distinguish the two (my company 
> >> is in the wireless data business for cellular). 
>> 
>> On fewer occasions, simply "landline" and "POTS". 
>> 
>> Depends on the audience. :) 
>> 
>> Z 
>> 
>> -Original Message- 
>> From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
>> lists.frameusers.com] On Behalf Of John Posada 
>> Sent: Thursday, February 03, 2011 2:03 PM 
>> To: Alan T Litchfield 
>> Cc: framers at lists.frameusers.com; Butler, Darren J CTR USAF AFMC 
>> WR-ALC/ENGLTB 
>> Subject: Re: Customer-friendly word for "landline" 
>> 
>> Maybe nothing, just exploring alternative...look like there really aren't 
>> any...thanks anyway 
>> 
>> On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield  
>> wrote: 
>> >>> Telephone? 
>>> 
>>> What's wrong with landline? 
>>> 
>>> Alan 
>>> >> ___ 
>> 
>> 
>> You are currently subscribed to framers as bodvar at gmail.com. 
>> 
>> Send list messages to framers at lists.frameusers.com. 
>> 
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>> http://www.frameusers.com/ for more resources and info. 
>> 
>> > 
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framers Digest, Vol 64, Issue 4

[Davis, Jessica D.]

On Stuart's rant, I want to add my distaste for the whole pod thing.
Not only has it taken me a long time to find a view (or whatever they
call it) that doesn't get in my way, there are some awful bugs in the
pods.  Try deleting multiple variables or multiple conditions.  After
you delete one, the next one in the list appears to be selected, but
it's not.  Some other variable further down the list may actually be
deleted.  And if you delete too many, Frame crashes.  (BTW-the
work-around for both of these problems is to click in the body of the
document between each deletion.) And this not just me, we have several
writers working on the project who complained about this problem. Also,
I hate how easy it is to accidentally collapse a catalog.  Then to
reopen it, you have expand it and drag it out of the pod.  I just find
the whole interface clunky and cumbersome and taking up too much screen
real estate.  


-



Bang on, Mike.  I'm also addressing this message to Kapil Verma, who was
recently introduced as FM's product manager.  The low-contrast,
monochrome GUI in FM 9 is not just butt-ugly, it's HARD TO USE.  It GETS
IN THE WAY. It PREVENTS ME FROM EASILY ACHIEVING MY GOALS.

There may be a valid argument for low-contrast grey interfaces in
programs like Illustrator and Photoshop, where the user's perception of
colours in the working document could be adversely influenced by colours
and contrasts in the GUI.  But FM is NOT a graphics design program.  The
precaution of eliminating colour and contrast in the GUI, if that's what
it is, is misplaced, unjustified, and highly counterproductive.

Or if it's a marketing decision, originating in the "imperative" that
Adobe products must all look the same to protect "the brand," remember
that Henry Ford's user-defying mantra, "Any customer can have a car
painted any color that he wants so long as it is black" has been
discredited as a marketing strategy for an awfully long time.

I strongly recommend, Kapil, that you call together the graphic
designers (and marketing "branders") who have obviously had overwhelming
influence on this GUI, thank them for their efforts, and politely show
them the door.  Then get some USER INTERACTION experts and USABILITY
experts on board and set them to undoing the damage that the
artsy/marketsy folks have inflicted.

The world (of technical writing) would be a better place.



Thanks,
Jess

Registration marks missing

[Brad Anderson]

Scott,

What was the final size of the PDF?  11x17 or 8.5 x 11?   Turn off the Generate 
Acrobat Data--the PDF is probably being cropped.

Thanks,

Brad


On Feb 4, 2011, at 1:46 PM, White, Scott wrote:

> I was trying to do a pdf output for print with Registration marks. I
> didn't get any marks in the rendered PDF.
> I used save as pdf, selected registration marks western, printed to
> 11x17 output just to see, and I got all I expected but the registration
> marks.
> 
> Mac OS10 running parallels > window 7 home premium. Framemaker 9.0.
> 
> Thoughts?
> 
> Scott White
> Manager - Content and Print Media
> Belmont, NC - 704-398-5752
> 

Registration marks missing

[Stuart Rogers]

On 04/02/2011 2:46 PM, White, Scott wrote:
> I was trying to do a pdf output for print with Registration marks. I
> didn't get any marks in the rendered PDF.
> I used save as pdf, selected registration marks western, printed to
> 11x17 output just to see, and I got all I expected but the registration
> marks.
>
> Mac OS10 running parallels>  window 7 home premium. Framemaker 9.0.
>
> Thoughts?

Make sure you have de-selected Generate Acrobat Data.  Otherwise, FM 
assumes the PDF is for online use and suppresses the marks.

s.

-- 
Stuart Rogers
Technical Communicator
Phoenix Geophysics Limited
3781 Victoria Park Avenue, Unit 3
Toronto, ON, Canada  M1W 3K5
+1 (416) 491-7340 x 325

http://www.phoenix-geophysics.com

framers Digest, Vol 64, Issue 4

[Tori Muir]

PREACH IT sister!

Not only is the "Stalin gray" interface fugly and depressing (and much 
darker than Adobe's other fugly gray interfaces), the whole pod/docking 
behavior is incredibly time-wasting. Everything seems to want to glue 
itself into everything else! Maybe it's a sign of having become a 
dinosaur, but I find the cluttered multi-palette interface of v7 much 
faster to work with.

Tori Muir
tmuir at spot-on-creative.com ? 650.430.8674
www.spot-on-creative.com 



Davis, Jessica D. wrote:
> On Stuart's rant, I want to add my distaste for the whole pod thing.
> Not only has it taken me a long time to find a view (or whatever they
> call it) that doesn't get in my way, there are some awful bugs in the
> pods.  Try deleting multiple variables or multiple conditions.  After
> you delete one, the next one in the list appears to be selected, but
> it's not.  Some other variable further down the list may actually be
> deleted.  And if you delete too many, Frame crashes.  (BTW-the
> work-around for both of these problems is to click in the body of the
> document between each deletion.) And this not just me, we have several
> writers working on the project who complained about this problem. Also,
> I hate how easy it is to accidentally collapse a catalog.  Then to
> reopen it, you have expand it and drag it out of the pod.  I just find
> the whole interface clunky and cumbersome and taking up too much screen
> real estate.  
>
>
> -
>
> 
>
> Bang on, Mike.  I'm also addressing this message to Kapil Verma, who was
> recently introduced as FM's product manager.  The low-contrast,
> monochrome GUI in FM 9 is not just butt-ugly, it's HARD TO USE.  It GETS
> IN THE WAY. It PREVENTS ME FROM EASILY ACHIEVING MY GOALS.
>
> There may be a valid argument for low-contrast grey interfaces in
> programs like Illustrator and Photoshop, where the user's perception of
> colours in the working document could be adversely influenced by colours
> and contrasts in the GUI.  But FM is NOT a graphics design program.  The
> precaution of eliminating colour and contrast in the GUI, if that's what
> it is, is misplaced, unjustified, and highly counterproductive.
>
> Or if it's a marketing decision, originating in the "imperative" that
> Adobe products must all look the same to protect "the brand," remember
> that Henry Ford's user-defying mantra, "Any customer can have a car
> painted any color that he wants so long as it is black" has been
> discredited as a marketing strategy for an awfully long time.
>
> I strongly recommend, Kapil, that you call together the graphic
> designers (and marketing "branders") who have obviously had overwhelming
> influence on this GUI, thank them for their efforts, and politely show
> them the door.  Then get some USER INTERACTION experts and USABILITY
> experts on board and set them to undoing the damage that the
> artsy/marketsy folks have inflicted.
>
> The world (of technical writing) would be a better place.
>
> 
>
> Thanks,
> Jess
>
>
> ___
>
>
> You are currently subscribed to framers as tmuir at spot-on-creative.com.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit 
> http://lists.frameusers.com/mailman/options/framers/tmuir%40spot-on-creative.com
>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>
>   

Hyperlinking Between Frame and MS Word Source

[Angela Akridge]

Hi,

I know most, if not all of you, love Frame and would never consider using MS
Word. I too use Frame for most of my projects.

However, I have MS Word files that need to be maintained by other authors
(technical support), and these same files are used in my online help.

I basically have a "hybrid" help system that calls both Frame source and MS
Word source. I use WebWorks. The help output looks great, and a customer
can't distinguish the underlying source. However, I need to link
(cross-reference/hyperlink) between these two sources.

Is there a way to link from a Frame source (H1) to an MS Word source (H1)?
Since they are both proprietary, I think not.

Thank you,

Angela

framers Digest, Vol 64, Issue 4

[Pinkham, Jim]

Not ready to go there, friends. Yes, the gray is drear, indeed -- total
agreement on that point!!  And, no, Adobe's first incarnation of
customizable UIs for Frame that can be adjusted (and restored) on the
fly isn't perfect. But I can do things with it I never could before,
and, all in all, I think it's making my work in Frame faster and more
comfortable. Same can be said for Illustrator CS5, too, BTW. RJ Jacquez
has a pretty good video on this on the Adobe web site. (I think there's
a link to it in the archives). It changed my perspective from being
skeptical about the new UI to beginning to imagine the possibilities.

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Tori Muir
Sent: Friday, February 04, 2011 4:50 PM
To: framers at lists.frameusers.com
Subject: Re: framers Digest, Vol 64, Issue 4

PREACH IT sister!

Not only is the "Stalin gray" interface fugly and depressing (and much
darker than Adobe's other fugly gray interfaces), the whole pod/docking
behavior is incredibly time-wasting. Everything seems to want to glue
itself into everything else! Maybe it's a sign of having become a
dinosaur, but I find the cluttered multi-palette interface of v7 much
faster to work with.

Tori Muir
tmuir at spot-on-creative.com * 650.430.8674 www.spot-on-creative.com 



Davis, Jessica D. wrote:
> On Stuart's rant, I want to add my distaste for the whole pod thing.
> Not only has it taken me a long time to find a view (or whatever they 
> call it) that doesn't get in my way, there are some awful bugs in the 
> pods.  Try deleting multiple variables or multiple conditions.  After 
> you delete one, the next one in the list appears to be selected, but 
> it's not.  Some other variable further down the list may actually be 
> deleted.  And if you delete too many, Frame crashes.  (BTW-the 
> work-around for both of these problems is to click in the body of the 
> document between each deletion.) And this not just me, we have several

> writers working on the project who complained about this problem. 
> Also, I hate how easy it is to accidentally collapse a catalog.  Then 
> to reopen it, you have expand it and drag it out of the pod.  I just 
> find the whole interface clunky and cumbersome and taking up too much 
> screen real estate.
>
>
> -
>
> 
>
> Bang on, Mike.  I'm also addressing this message to Kapil Verma, who 
> was recently introduced as FM's product manager.  The low-contrast, 
> monochrome GUI in FM 9 is not just butt-ugly, it's HARD TO USE.  It 
> GETS IN THE WAY. It PREVENTS ME FROM EASILY ACHIEVING MY GOALS.
>
> There may be a valid argument for low-contrast grey interfaces in 
> programs like Illustrator and Photoshop, where the user's perception 
> of colours in the working document could be adversely influenced by 
> colours and contrasts in the GUI.  But FM is NOT a graphics design 
> program.  The precaution of eliminating colour and contrast in the 
> GUI, if that's what it is, is misplaced, unjustified, and highly
counterproductive.
>
> Or if it's a marketing decision, originating in the "imperative" that 
> Adobe products must all look the same to protect "the brand," remember

> that Henry Ford's user-defying mantra, "Any customer can have a car 
> painted any color that he wants so long as it is black" has been 
> discredited as a marketing strategy for an awfully long time.
>
> I strongly recommend, Kapil, that you call together the graphic 
> designers (and marketing "branders") who have obviously had 
> overwhelming influence on this GUI, thank them for their efforts, and 
> politely show them the door.  Then get some USER INTERACTION experts 
> and USABILITY experts on board and set them to undoing the damage that

> the artsy/marketsy folks have inflicted.
>
> The world (of technical writing) would be a better place.
>
> 
>
> Thanks,
> Jess
>
>
> ___
>
>
> You are currently subscribed to framers as tmuir at spot-on-creative.com.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit 
> http://lists.frameusers.com/mailman/options/framers/tmuir%40spot-on-cr
> eative.com
>
> Send administrative questions to listadmin at frameusers.com. Visit 
> http://www.frameusers.com/ for more resources and info.
>
>   
___


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"[Violation] Annotations were found inside the BleedBox, TrimBox or ArtBox on the following pages" and PDFX/1-a standard

[Dov Isaacs]

Yes, Jacob and his company does have a workaround. I unfortunately forgot about 
it.
Nonetheless, it is a workaround hack and it doesn't change the fact that 
Framemaker
does not yet currently have a fully and/or properly functioning method of 
getting
proper DeviceCMYK printing or PDF exactly matching any and all CMYK values 
specified
in FrameMaker or any non-EPS CMYK content placed therein.

- Dov

> -Original Message-
> From: Jacob Sch?ffer [mailto:js at grafikhuset.dk]
> Sent: Tuesday, February 01, 2011 12:03 PM
> To: Dov Isaacs; framers at lists.frameusers.com
> Subject: SV: "[Violation] Annotations were found inside the BleedBox, TrimBox 
> or ArtBox on the
> following pages" and PDFX/1-a standard
> 
> Dov said:
> < The only workaround is to use Distiller settings to convert the RGB to
> CMYK, a somewhat risky proposition ... >
> 
> Not true, and Dov knows that. What Dov mean is that the only ADOBE
> workaround for *prepress* PDF's is to ...
> 
> There are quite a few "repair" options out there in the wild cyperspace, and
> I think Dov should have the chance to mention some of the very qualified
> work-arounds for this problem, that's actually available for the Frame
> users.
> 
> There are QUITE a few.
> 
> /Jacob
> 
> 
> -Oprindelig meddelelse-
> Fra: framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com] P? vegne af Dov Isaacs
> Sendt: 1. februar 2011 15:25
> Til: framers at lists.frameusers.com
> Emne: RE: "[Violation] Annotations were found inside the BleedBox, TrimBox
> or ArtBox on the following pages" and PDFX/1-a standard
> 
> Joanna,
> 
> FrameMaker is not a graphic arts application. Its output is primarily RGB
> and the PostScript generated by the driver is not setup to generate PDF that
> will conform to the PDF/X-1a specification.
> 
> The PDF/X-1a specification doesn't allow for any of the cross reference
> stuff capabilities of PDF, annotations, embedded video, etc. It is strictly
> for old-style PDF CMYK and spot color printing without any transparency,
> layers, JPEG2000 compression, etc.
> 
> 
> Unfortunately, the current FrameMaker "save as CMYK PDF" doesn't quite work
> right to yield a CMYK (plus spot color) PDF. The only workaround is to use
> Distiller settings to convert the RGB to CMYK, a somewhat risky proposition,
> or to use the color conversion features of Acrobat X Pro to selectively
> convert colors from RGB to CMYK and then, use the Acrobat X Pro preflight
> function to "fix" the file and create PDF/X-1a.
> 
>   - Dov
> 
> 
> > -Original Message-
> > From: framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of
> > Joanna Przystup
> > Sent: Tuesday, February 01, 2011 2:10 AM
> > To: framers at lists.frameusers.com
> > Subject: "[Violation] Annotations were found inside the BleedBox, TrimBox,
> or ArtBox on the following
> > pages" and PDFX/1-a standard
> >
> > I have a problem with distilling ps file with the PDFX/1-a standard.
> > Document is printed to ps from the FrameMaker application.
> >
> > While distilling file, Acrobat Distiller creates a log containing
> following
> > message:
> > "[Violation] Annotations were found inside the BleedBox, TrimBox, or
> ArtBox
> > on the following pages"
> > and therefore none PDF file is produced.
> >
> > I guess that it is related to the cross references. But what is strange -
> it
> > doesn't appear in all of the books. When printed document is structured -
> it
> > is printed well with the PDFX/1-a standard, and doesn't complain about
> > annotations.
> >
> > I've found two solutions for now - but none of them is actually
> acceptable:
> > -replace all cross references with text
> > -do not select Generate Acrobat Data when printing
> >
> > I will appreciate your help with solving this problem
> >
> > Joanna
> ___
> 
> 
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Hyperlinking Between Frame and MS Word Source

[Combs, Richard]

Angela Akridge wrote: 

> I basically have a "hybrid" help system that calls both Frame source
> and MS
> Word source. I use WebWorks. The help output looks great, and a
> customer
> can't distinguish the underlying source. However, I need to link
> (cross-reference/hyperlink) between these two sources.
> 
> Is there a way to link from a Frame source (H1) to an MS Word source
> (H1)?
> Since they are both proprietary, I think not.

It's always a good idea to provide information about your environment, software 
versions, etc. For instance, it would be helpful to know what kind of help 
output you're creating -- WebWorks Help, HTMLHelp (.chm), simple HTML, DHTML -- 
and whether it's being deployed on a server or installed locally. 

If the help system consists of HTML files, you can use hypertext commands of 
type "Go to URL" in the FM source and point them to the _output_ file (not the 
Word source), perhaps to an anchor within the output file, e.g.: 

Message URL SomeHTMLPage.html#12345 

I'm not sure how you create anchors in Word. In FM, you could use TopicAlias 
markers. With a little more information about your project, maybe someone who's 
done something similar can provide a more specific response. 


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-777-0436
--

Hyperlinking Between Frame and MS Word Source

[Steve Johnson]

I'm copying Bell Allums from WebWorks. There probably is a way but I
can't recall it.

You can also post this on the WebWorks user forum, which is a Yahoo
user group, search for it.

On Fri, Feb 4, 2011 at 4:35 PM, Angela Akridge  
wrote:
> Hi,
>
> I know most, if not all of you, love Frame and would never consider using MS
> Word. I too use Frame for most of my projects.
>
> However, I have MS Word files that need to be maintained by other authors
> (technical support), and these same files are used in my online help.
>
> I basically have a "hybrid" help system that calls both Frame source and MS
> Word source. I use WebWorks. The help output looks great, and a customer
> can't distinguish the underlying source. However, I need to link
> (cross-reference/hyperlink) between these two sources.
>
> Is there a way to link from a Frame source (H1) to an MS Word source (H1)?
> Since they are both proprietary, I think not.
>
> Thank you,
>
> Angela
> ___
>
>
> You are currently subscribed to framers as dr_gonzo at pobox.com.
>
> Send list messages to framers at lists.frameusers.com.
>
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>



-- 

Steve Johnson, dr_gonzo at pobox.com