RE: CMYK vs RGB RE: PDF query
Are colour conversions really that complex? They're just converting colour coordinates in one colour-space to those in another, using some straightforward formulae that are hidden under the hood. (The choice of formula, and what to do if a colour is 'out of gamut', depends on the 'rendering intent', of which we usually have a choice of four). The conversions will give 'round-tripping' errors if they're out of gamut. This is why better Adobe software (Illustrator, Photoshop, InDesign) maps RGB and CMYK via a device-independent (LaB) representation, rather than straight from one to the other. The problem with FrameMaker is that the conversion algorithms it uses are crude rubbish. This is why they frequently give such awful results, not because it's complex. From previous threads on the Adobe Forums, it seems that the conversion formula Frame uses is: RGB to CMYK: C = max(R, G, B) - R M = max(R, G, B) - G Y = max(R, G, B) - B K = 100 - max(R, G, B) CMYK to RGB: R = min(100 - K - C, 0) G = min(100 - K - M, 0) B = min(100 - K - Y, 0) ...which gives rubbish results. David From: Jacob Sch?ffer (Grafikhuset) j...@grafikhuset.dk To: i...@heiko-haida.de, 'Craig Ede' craig...@hotmail.com Cc: 'framers' framers@lists.frameusers.com Subject: RE: CMYK vs RGB RE: PDF query Message-ID: 00a601cfec93$39b38e10$ad1aaa30$@grafikhuset.dk Content-Type: text/plain; charset=utf-8 It?s definitely NOT easy to explain this. Color conversions are COMPLEX. Anyway, RGB - CMYK conversion is lossy, and CMYK - RGB is also lossy. What is the point of the RGB switch afterall? Why not just pass through what?s input and remove this switch? *** Confidentiality Notice: This e-mail, including any associated or attached files, is intended solely for the individual or entity to which it is addressed. This e-mail is confidential and may well also be legally privileged. If you have received it in error, you are on notice of its status. Please notify the sender immediately by reply e-mail and then delete this message from your system. Please do not copy it or use it for any purposes, or disclose its contents to any other person. This email comes from a division of the Invensys Group, owned by Invensys Limited, which is a company registered in England and Wales with its registered office at 3rd Floor, 40 Grosvenor Place, London, SW1X 7AW (Registered number 166023). For a list of European legal entities within the Invensys Group, please select the Legal Entities link at invensys.com. Invensys Limited is owned by the Schneider-Electric Group. You may contact Invensys Limited on +44 (0)20 3155 1200 or e-mail recept...@invensys.com. This e-mail and any attachments thereto may be subject to the terms of any agreements between Invensys (and/or its subsidiaries and affiliates) and the recipient (and/or its subsidiaries and affiliates). ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame 9 Crashing - Can't Create PDFs
If you have the full Acrobat install, just make sure that you don't cream it with the headless version that ships with FM - use the Custom install settings to keep an eye on that. I'd try uninstalling FM, then Acrobat, then reinstall Acrobat, then FM. From: framers-boun...@lists.frameusers.com framers-boun...@lists.frameusers.com on behalf of Craig, Alison alison.cr...@ultrasonix.com Sent: October-21-14 9:28 PM To: framers@lists.frameusers.com Subject: Frame 9 Crashing - Can't Create PDFs FM 9 Version: 9.0p255 Unstructured OS: Windows 7, 64 bit I have no idea what's going on, but I'm on deadline for release (naturally) and Frame 9 has suddenly become very unstable during PDF creation. I generally create PDFs with Print Book and distilling to PDF. But I'm getting crash after crash with this method as well as with Save as PDF. There was a point where I could at least print one file at a time to PDF (by either method), but this is no longer true. When I have actually managed to get the postscript file to completion, I get the following error when I distill. It means nothing to me. Does anyone recognize it? %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% I've tried a MIF wash, but it didn't help. I went back to a September 12 copy of the Book (using Visual Source Safe files) that I know worked just fine because I built 4 Review copies from them. But they crash as well. The only thing I can think of is that when I had computer problems last week, something got corrupted - to the point where I should reinstall Frame 9 and Acrobat (IT is coming in the morning to check out my computer's stability). If I do reinstall Frame 9 (and 4 updates), do I need to reinstall Acrobat, first or last? I have a vague recollection of a preferred order so Distiller works correctly Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | analogicultrasound.comhttp://www.analogicultrasound.com T 604-279-8550 ext 127 | F 604-279-8559 ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: CMYK vs RGB RE: PDF query
Yes, I think color conversions are that complex. RGB was designed for monitors allowing a broad range of additive colors in the form of light (i.e. lit pixels). CMYK was designed for subtractive printing to paper offering a restricted range of those colors; many of the RGB colors being out of gamut for CMYK, meaning there is no formula to convert them. Nobody serious is printing high-quality hardcopy using R, G, and B inks. And I'm not sure why one would want to use CMYK to print to the screen. Craig From: david.da...@non.schneider-electric.com To: framers@lists.frameusers.com Date: Wed, 22 Oct 2014 03:34:52 -0500 Subject: RE: CMYK vs RGB RE: PDF query Are colour conversions really that complex? They're just converting colour coordinates in one colour-space to those in another, using some straightforward formulae that are hidden under the hood. (The choice of formula, and what to do if a colour is 'out of gamut', depends on the 'rendering intent', of which we usually have a choice of four). The conversions will give 'round-tripping' errors if they're out of gamut. This is why better Adobe software (Illustrator, Photoshop, InDesign) maps RGB and CMYK via a device-independent (LaB) representation, rather than straight from one to the other. The problem with FrameMaker is that the conversion algorithms it uses are crude rubbish. This is why they frequently give such awful results, not because it's complex. From previous threads on the Adobe Forums, it seems that the conversion formula Frame uses is: RGB to CMYK: C = max(R, G, B) - R M = max(R, G, B) - G Y = max(R, G, B) - B K = 100 - max(R, G, B) CMYK to RGB: R = min(100 - K - C, 0) G = min(100 - K - M, 0) B = min(100 - K - Y, 0) ...which gives rubbish results. David From: Jacob Sch?ffer (Grafikhuset) j...@grafikhuset.dk To: i...@heiko-haida.de, 'Craig Ede' craig...@hotmail.com Cc: 'framers' framers@lists.frameusers.com Subject: RE: CMYK vs RGB RE: PDF query Message-ID: 00a601cfec93$39b38e10$ad1aaa30$@grafikhuset.dk Content-Type: text/plain; charset=utf-8 It?s definitely NOT easy to explain this. Color conversions are COMPLEX. Anyway, RGB - CMYK conversion is lossy, and CMYK - RGB is also lossy. What is the point of the RGB switch afterall? Why not just pass through what?s input and remove this switch? *** Confidentiality Notice: This e-mail, including any associated or attached files, is intended solely for the individual or entity to which it is addressed. This e-mail is confidential and may well also be legally privileged. If you have received it in error, you are on notice of its status. Please notify the sender immediately by reply e-mail and then delete this message from your system. Please do not copy it or use it for any purposes, or disclose its contents to any other person. This email comes from a division of the Invensys Group, owned by Invensys Limited, which is a company registered in England and Wales with its registered office at 3rd Floor, 40 Grosvenor Place, London, SW1X 7AW (Registered number 166023). For a list of European legal entities within the Invensys Group, please select the Legal Entities link at invensys.com. Invensys Limited is owned by the Schneider-Electric Group. You may contact Invensys Limited on +44 (0)20 3155 1200 or e-mail recept...@invensys.com. This e-mail and any attachments thereto may be subject to the terms of any agreements between Invensys (and/or its subsidiaries and affiliates) and the recipient (and/or its subsidiaries and affiliates). ___ You are currently subscribed to framers as craig...@hotmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/craigede%40hotmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: CMYK vs RGB RE: PDF query
So far as I know, the only reason to use CMYK on screen is for prepress work for something that's going to be professionally printed. So the only context I can think of where you'd care about accurate screen captures of CMYK images on screen would be if you were writing online help for InDesign, Illustrator, or Photoshop. On Wed, Oct 22, 2014 at 7:34 AM, Craig Ede craig...@hotmail.com wrote: Yes, I think color conversions are that complex. RGB was designed for monitors allowing a broad range of additive colors in the form of light (i.e. lit pixels). CMYK was designed for subtractive printing to paper offering a restricted range of those colors; many of the RGB colors being out of gamut for CMYK, meaning there is no formula to convert them. Nobody serious is printing high-quality hardcopy using R, G, and B inks. And I'm not sure why one would want to use CMYK to print to the screen. Craig From: david.da...@non.schneider-electric.com To: framers@lists.frameusers.com Date: Wed, 22 Oct 2014 03:34:52 -0500 Subject: RE: CMYK vs RGB RE: PDF query Are colour conversions really that complex? They're just converting colour coordinates in one colour-space to those in another, using some straightforward formulae that are hidden under the hood. (The choice of formula, and what to do if a colour is 'out of gamut', depends on the 'rendering intent', of which we usually have a choice of four). The conversions will give 'round-tripping' errors if they're out of gamut. This is why better Adobe software (Illustrator, Photoshop, InDesign) maps RGB and CMYK via a device-independent (LaB) representation, rather than straight from one to the other. The problem with FrameMaker is that the conversion algorithms it uses are crude rubbish. This is why they frequently give such awful results, not because it's complex. From previous threads on the Adobe Forums, it seems that the conversion formula Frame uses is: RGB to CMYK: C = max(R, G, B) - R M = max(R, G, B) - G Y = max(R, G, B) - B K = 100 - max(R, G, B) CMYK to RGB: R = min(100 - K - C, 0) G = min(100 - K - M, 0) B = min(100 - K - Y, 0) ...which gives rubbish results. David From: Jacob Sch?ffer (Grafikhuset) j...@grafikhuset.dk To: i...@heiko-haida.de, 'Craig Ede' craig...@hotmail.com Cc: 'framers' framers@lists.frameusers.com Subject: RE: CMYK vs RGB RE: PDF query Message-ID: 00a601cfec93$39b38e10$ad1aaa30$@grafikhuset.dk Content-Type: text/plain; charset=utf-8 It?s definitely NOT easy to explain this. Color conversions are COMPLEX. Anyway, RGB - CMYK conversion is lossy, and CMYK - RGB is also lossy. What is the point of the RGB switch afterall? Why not just pass through what?s input and remove this switch? *** Confidentiality Notice: This e-mail, including any associated or attached files, is intended solely for the individual or entity to which it is addressed. This e-mail is confidential and may well also be legally privileged. If you have received it in error, you are on notice of its status. Please notify the sender immediately by reply e-mail and then delete this message from your system. Please do not copy it or use it for any purposes, or disclose its contents to any other person. This email comes from a division of the Invensys Group, owned by Invensys Limited, which is a company registered in England and Wales with its registered office at 3rd Floor, 40 Grosvenor Place, London, SW1X 7AW (Registered number 166023). For a list of European legal entities within the Invensys Group, please select the Legal Entities link at invensys.com. Invensys Limited is owned by the Schneider-Electric Group. You may contact Invensys Limited on +44 (0)20 3155 1200 or e-mail recept...@invensys.com. This e-mail and any attachments thereto may be subject to the terms of any agreements between Invensys (and/or its subsidiaries and affiliates) and the recipient (and/or its subsidiaries and affiliates). ___ You are currently subscribed to framers as craig...@hotmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/craigede%40hotmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as rob...@lauriston.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/robert%40lauriston.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers
Re: Frame 9 Crashing - Can't Create PDFs
Is Adobe PDF (or is it Distiller in FM9?) selected as the default printer? If so, what Jeff said. On Tue, Oct 21, 2014 at 6:28 PM, Craig, Alison alison.cr...@ultrasonix.com wrote: The only thing I can think of is that when I had computer problems last week, something got corrupted – to the point where I should reinstall Frame 9 and Acrobat (IT is coming in the morning to check out my computer’s stability). ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
OT: OMG . . . Wonderful customer service from Adobe
OK, So, I will be the first to admit that I will one of the squeakiest wheels around on this list when it comes to getting lousy customer support from Adobe, but this time, I felt that, in all fairness, it would also be appropriate to send a shout out when it turned out to be great customer service. I have a long time client that I got set up with Adobe Framemaker. Long time client went through a major reorganization and tons of layoffs since March of this year. My contact there, the long time VP of SW Development, was one of the folks who got the ax. This VP had purchased a retail license for FM, and had set up the Adobe account with his credentials (email and password). When he got the ax, all the information about the purchase (serial number, Adobe account information, etc.) was never kept track of, and the two machines on which he had installed FM got wiped BEFORE deactivating FM. Yea, right. Well, long time client wanted to get set back up again with FM, get an account reactivated, get the activation back for FM. . . and being Adobe novices, it was a landmine for them. They didn't even know where to begin and reached out to me. Well, I haven't had to deal with Adobe support in a while (knock on wood) and I quickly found out that the rules for phone support have changed . . . even the phone number that was readily available for installation and activation questions is no longer available after 90 days from installation and you are forced to chat. In a nutshell, chat was as useful as a screen door in a submarine. After an hour of going nowhere fast, and basically being told that my client was screwed despite the fact that they had a valid license, I called the support number in frustration and got through to a live person in TCS support. I asked them (nay, begged them) to listen to my complicated situation and Ashish understood my frustration and offered to help me. In about 15 minutes, what couldn't be accomplished in a useless 1 hour chat was accomplished and taken care of right the first time with Ashish and I am so grateful. He actually understood the concept of customer service and helping an Adobe customer. The folks on chat . . . go fly a kite Adobe certainly doesn't make customer support easy unless you pay through the nose for premium support, and really doesn't handle one-off situations like this well at all . . until this time with Ashish in TCS support. So thank you Ashish. It made a world of difference. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC tamm...@spectrumwritingllc.com www.spectrumwritingllc.com 303-840-1755 ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame 9 Crashing - Can't Create PDFs
Allison, For distilling options, for the Adobe PDF printer (Printer Properties Advanced Printing Defaults Adobe PDF settings), so you have Rely on system fonts only; do not use document fonts unchecked? You must also make sure that this option is not selected for Printing Preferences Adobe PDF settings. This was a PITA with Acrobat 9 and frequently would get mucked up/reset - especially if you had computer issues like you mentioned. I can send you screenshots of where to set this if these instructions aren't clear. HTH, TVB From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig, Alison Sent: Tuesday, October 21, 2014 7:29 PM To: framers@lists.frameusers.com Subject: Frame 9 Crashing - Can't Create PDFs Importance: High FM 9 Version: 9.0p255 Unstructured OS: Windows 7, 64 bit I have no idea what's going on, but I'm on deadline for release (naturally) and Frame 9 has suddenly become very unstable during PDF creation. I generally create PDFs with Print Book and distilling to PDF. But I'm getting crash after crash with this method as well as with Save as PDF. There was a point where I could at least print one file at a time to PDF (by either method), but this is no longer true. When I have actually managed to get the postscript file to completion, I get the following error when I distill. It means nothing to me. Does anyone recognize it? %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% I've tried a MIF wash, but it didn't help. I went back to a September 12 copy of the Book (using Visual Source Safe files) that I know worked just fine because I built 4 Review copies from them. But they crash as well. The only thing I can think of is that when I had computer problems last week, something got corrupted - to the point where I should reinstall Frame 9 and Acrobat (IT is coming in the morning to check out my computer's stability). If I do reinstall Frame 9 (and 4 updates), do I need to reinstall Acrobat, first or last? I have a vague recollection of a preferred order so Distiller works correctly Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | http://www.analogicultrasound.com analogicultrasound.com T 604-279-8550 ext 127 | F 604-279-8559 ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame 9 Crashing - Can't Create PDFs
Craig: I'm actually getting both now. Originally, I just got the Distiller fault - and for the few individual test files I've been able to successfully Print to Book, I still get it during the distilling process. However, now I'm getting an actual Frame crash pretty much every time. And it usually happens at the Chapter 1-Chapter 2 threshold. The one anomaly is that early yesterday when I reran a completed project as a test, it ran perfectly using the standard (for me) Print to Book/distill option. The Book isn't nearly as large or complex as the one that keeps failing, but it has 11 or 12 files and multiple conditions as well as the logo I had to incorporate. (I just tried this again and Frame crashed - so it now seems to be universal. Yesterdays' success must have been a fluke.) I have the sundorne SetPrint utility installed, so Adobe PDF is always selected as the printer. And I never have the Generate Tagged PDF option on, so that isn't the problem. I also always have the Rely on System fonts option deselected - I've checked in both places it can be set and it's fine. I guess it's time to uninstall/reinstall (after the IT tech vets my system). Do you know where I deselect the Frame option that essentially tells Adobe I'm uninstalling, so I can reinstall without any issues? Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | analogicultrasound.comhttp://www.analogicultrasound.com T 604-279-8550 ext 127 | F 604-279-8559 From: Craig Ede [mailto:craig...@hotmail.com] Sent: Tuesday, October 21, 2014 6:51 PM To: Craig, Alison Subject: RE: Frame 9 Crashing - Can't Create PDFs Frame 9 will install its headless version of distiller. If your version of Acrobat is later than what came with Frame 9, then I would install that later. When you say FM is crashing do you mean it is actually closing out the program and posting and error about a crash. (This would be different from the postscript completion error you cite.) If it is crashing, then I go with the reinstall. For the PDF error you cite, I'd make sure that PDF is you default printer and that the use system fonts option under the PDF printer options is disabled. In addition, I'd try turning off the tagged PDF printing option. Craig From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig, Alison Sent: Tuesday, October 21, 2014 8:29 PM To: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: Frame 9 Crashing - Can't Create PDFs Importance: High FM 9 Version: 9.0p255 Unstructured OS: Windows 7, 64 bit I have no idea what's going on, but I'm on deadline for release (naturally) and Frame 9 has suddenly become very unstable during PDF creation. I generally create PDFs with Print Book and distilling to PDF. But I'm getting crash after crash with this method as well as with Save as PDF. There was a point where I could at least print one file at a time to PDF (by either method), but this is no longer true. When I have actually managed to get the postscript file to completion, I get the following error when I distill. It means nothing to me. Does anyone recognize it? %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% I've tried a MIF wash, but it didn't help. I went back to a September 12 copy of the Book (using Visual Source Safe files) that I know worked just fine because I built 4 Review copies from them. But they crash as well. The only thing I can think of is that when I had computer problems last week, something got corrupted - to the point where I should reinstall Frame 9 and Acrobat (IT is coming in the morning to check out my computer's stability). If I do reinstall Frame 9 (and 4 updates), do I need to reinstall Acrobat, first or last? I have a vague recollection of a preferred order so Distiller works correctly Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | analogicultrasound.comhttp://www.analogicultrasound.com T 604-279-8550 ext 127 | F 604-279-8559 ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame 9 Crashing - Can't Create PDFs
Are you talking about deactivating? It should be in the Help menu. From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig, Alison Sent: October-22-14 1:20 PM To: Craig Ede; framers@lists.frameusers.com Subject: RE: Frame 9 Crashing - Can't Create PDFs Craig: I'm actually getting both now. Originally, I just got the Distiller fault - and for the few individual test files I've been able to successfully Print to Book, I still get it during the distilling process. However, now I'm getting an actual Frame crash pretty much every time. And it usually happens at the Chapter 1-Chapter 2 threshold. The one anomaly is that early yesterday when I reran a completed project as a test, it ran perfectly using the standard (for me) Print to Book/distill option. The Book isn't nearly as large or complex as the one that keeps failing, but it has 11 or 12 files and multiple conditions as well as the logo I had to incorporate. (I just tried this again and Frame crashed - so it now seems to be universal. Yesterdays' success must have been a fluke.) I have the sundorne SetPrint utility installed, so Adobe PDF is always selected as the printer. And I never have the Generate Tagged PDF option on, so that isn't the problem. I also always have the Rely on System fonts option deselected - I've checked in both places it can be set and it's fine. I guess it's time to uninstall/reinstall (after the IT tech vets my system). Do you know where I deselect the Frame option that essentially tells Adobe I'm uninstalling, so I can reinstall without any issues? Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | analogicultrasound.comhttp://www.analogicultrasound.com T 604-279-8550 ext 127 | F 604-279-8559 From: Craig Ede [mailto:craig...@hotmail.com] Sent: Tuesday, October 21, 2014 6:51 PM To: Craig, Alison Subject: RE: Frame 9 Crashing - Can't Create PDFs Frame 9 will install its headless version of distiller. If your version of Acrobat is later than what came with Frame 9, then I would install that later. When you say FM is crashing do you mean it is actually closing out the program and posting and error about a crash. (This would be different from the postscript completion error you cite.) If it is crashing, then I go with the reinstall. For the PDF error you cite, I'd make sure that PDF is you default printer and that the use system fonts option under the PDF printer options is disabled. In addition, I'd try turning off the tagged PDF printing option. Craig From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig, Alison Sent: Tuesday, October 21, 2014 8:29 PM To: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: Frame 9 Crashing - Can't Create PDFs Importance: High FM 9 Version: 9.0p255 Unstructured OS: Windows 7, 64 bit I have no idea what's going on, but I'm on deadline for release (naturally) and Frame 9 has suddenly become very unstable during PDF creation. I generally create PDFs with Print Book and distilling to PDF. But I'm getting crash after crash with this method as well as with Save as PDF. There was a point where I could at least print one file at a time to PDF (by either method), but this is no longer true. When I have actually managed to get the postscript file to completion, I get the following error when I distill. It means nothing to me. Does anyone recognize it? %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% I've tried a MIF wash, but it didn't help. I went back to a September 12 copy of the Book (using Visual Source Safe files) that I know worked just fine because I built 4 Review copies from them. But they crash as well. The only thing I can think of is that when I had computer problems last week, something got corrupted - to the point where I should reinstall Frame 9 and Acrobat (IT is coming in the morning to check out my computer's stability). If I do reinstall Frame 9 (and 4 updates), do I need to reinstall Acrobat, first or last? I have a vague recollection of a preferred order so Distiller works correctly Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | analogicultrasound.comhttp://www.analogicultrasound.com T 604-279-8550 ext 127 | F 604-279-8559 ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send
Re: OT: OMG . . . Wonderful customer service from Adobe
I've had good luck with phone support for license issues. I think Adobe improved a lot in handling that particular issue after they accidentally expired all licenses for FrameMaker 10. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: OT: OMG . . . Wonderful customer service from Adobe
As Marilla used to say: You're never safe from surprises until you are dead. Nadine On Wednesday, October 22, 2014 1:50 PM, Robert Lauriston rob...@lauriston.com wrote: I've had good luck with phone support for license issues. I think Adobe improved a lot in handling that particular issue after they accidentally expired all licenses for FrameMaker 10. ___ ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame 9 Crashing - Can't Create PDFs
Yup. That's what I was looking for. Thanks. Alison From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Jeff Coatsworth Sent: Wednesday, October 22, 2014 10:46 AM To: framers@lists.frameusers.com Subject: RE: Frame 9 Crashing - Can't Create PDFs Are you talking about deactivating? It should be in the Help menu. From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig, Alison Sent: October-22-14 1:20 PM To: Craig Ede; framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: RE: Frame 9 Crashing - Can't Create PDFs Craig: I'm actually getting both now. Originally, I just got the Distiller fault - and for the few individual test files I've been able to successfully Print to Book, I still get it during the distilling process. However, now I'm getting an actual Frame crash pretty much every time. And it usually happens at the Chapter 1-Chapter 2 threshold. The one anomaly is that early yesterday when I reran a completed project as a test, it ran perfectly using the standard (for me) Print to Book/distill option. The Book isn't nearly as large or complex as the one that keeps failing, but it has 11 or 12 files and multiple conditions as well as the logo I had to incorporate. (I just tried this again and Frame crashed - so it now seems to be universal. Yesterdays' success must have been a fluke.) I have the sundorne SetPrint utility installed, so Adobe PDF is always selected as the printer. And I never have the Generate Tagged PDF option on, so that isn't the problem. I also always have the Rely on System fonts option deselected - I've checked in both places it can be set and it's fine. I guess it's time to uninstall/reinstall (after the IT tech vets my system). Do you know where I deselect the Frame option that essentially tells Adobe I'm uninstalling, so I can reinstall without any issues? Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | analogicultrasound.comhttp://www.analogicultrasound.com T 604-279-8550 ext 127 | F 604-279-8559 From: Craig Ede [mailto:craig...@hotmail.com] Sent: Tuesday, October 21, 2014 6:51 PM To: Craig, Alison Subject: RE: Frame 9 Crashing - Can't Create PDFs Frame 9 will install its headless version of distiller. If your version of Acrobat is later than what came with Frame 9, then I would install that later. When you say FM is crashing do you mean it is actually closing out the program and posting and error about a crash. (This would be different from the postscript completion error you cite.) If it is crashing, then I go with the reinstall. For the PDF error you cite, I'd make sure that PDF is you default printer and that the use system fonts option under the PDF printer options is disabled. In addition, I'd try turning off the tagged PDF printing option. Craig From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig, Alison Sent: Tuesday, October 21, 2014 8:29 PM To: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: Frame 9 Crashing - Can't Create PDFs Importance: High FM 9 Version: 9.0p255 Unstructured OS: Windows 7, 64 bit I have no idea what's going on, but I'm on deadline for release (naturally) and Frame 9 has suddenly become very unstable during PDF creation. I generally create PDFs with Print Book and distilling to PDF. But I'm getting crash after crash with this method as well as with Save as PDF. There was a point where I could at least print one file at a time to PDF (by either method), but this is no longer true. When I have actually managed to get the postscript file to completion, I get the following error when I distill. It means nothing to me. Does anyone recognize it? %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% I've tried a MIF wash, but it didn't help. I went back to a September 12 copy of the Book (using Visual Source Safe files) that I know worked just fine because I built 4 Review copies from them. But they crash as well. The only thing I can think of is that when I had computer problems last week, something got corrupted - to the point where I should reinstall Frame 9 and Acrobat (IT is coming in the morning to check out my computer's stability). If I do reinstall Frame 9 (and 4 updates), do I need to reinstall Acrobat, first or last? I have a vague recollection of a preferred order so Distiller works correctly Alison Alison Craig | Technical Documentation Lead Ultrasonix | 130-4311 Viking Way | Richmond, BC V6V 2K9 | analogicultrasound.comhttp://www.analogicultrasound.com T
Frame 9 Crashing - Can't Create PDFs
Hello Alison, As an alternative to reinstalling everything, try downloading and using PDF995. It has a free version. Once it is installed: 1. Open Print Book. 2. PDF995 as your printer. 3. Select Print to a File. 4. Select Single file for Save Book As. 5. Check the Generate Acrobat Data to get your bookmarks. PDF generates a .ps file first, and then distills it. You can also manually run Distiller on the .ps file. Good luck. Jeff ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Has Anyone Been Able to Conquer the Dreaded Adobe TCS 5 Installation Problems-Insufficient Disk Space ' Issue?
Hi All, I have a MacBook Pro that is running Parallels Desktop 9 for Mac and I am unable to upgrade to Adobe TechComm Suite 5. When I attempt to upgrade I encounter the Insufficient disk space. Please check minimum requirements and free up disk space error message. I have adjusted my virtual machine hard disk space to a reasonable amount (from 64 to 128 GB) and I have also copied the installer to the Downloads folder but, unfortunately, the message persists. I did a little bit of checking on the Internet (particularly the Adobe Tech Comm Suite forum) but I can't seem to find anyone who has a solution to this problem. Does anyone have any recommendations of what I can try next to install Adobe TechComm Suite 5? Thanks in advance for the assistance. Kurt -- http://www.actifio.com/*Kurt Kroeber Principal Technical Writer * *e* *kurt.kroe...@actifio.com kurt.kroe...@actifio.com* *c* 617-803-9952 *t* @actifiodocs http://twitter.com/actifiodocs 333 Wyman Street, Waltham, MA 02451 http://twitter.com/actifiohttp://www.linkedin.com/company/399246 https://plus.google.com/102870897962348937868/posts http://www.youtube.com/user/actifiohttp://www.actifio.com/ *Copy data virtualization. Free data from infrastructure, get more resiliency, agility, and cloud.* ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame 9 Crashing - Can't Create PDFs
Hi Alison, this often relates to either a font issue or an image (or both). Can you check in the logfile what is just before the error message? Does the FM console give any messages (missing fonts…)? Vriendelijke groet / Kind regards, Wim Hooghwinkel November 11-13 TcWorld 2014 http://conferences.tekom.de/tcworld14/ Closing the loop with FontoXML http://www.fontoxml.com/ DITA content management with DITAToo http://www.ditatoo.com/ tel. +31652036811 Skype wimhooghwinkel Twitter @idtp @ien2013 i...@idtp.eu www.idtp.eu ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame 9 Crashing - Can't Create PDFs
Wim: The log file just states the following. And as the program seems to crash on Chapter 1 or 2, I don’t think it’s an image as I haven’t made any image changes in those chapters since I successfully created Review copies of the Book back in September. Alison %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% From: Wim Hooghwinkel - idtp [mailto:w...@idtp.eu] Sent: Wednesday, October 22, 2014 12:13 PM To: Craig, Alison Cc: framers@lists.frameusers.com Subject: Re: Frame 9 Crashing - Can't Create PDFs Hi Alison, this often relates to either a font issue or an image (or both). Can you check in the logfile what is just before the error message? Does the FM console give any messages (missing fonts…)? Vriendelijke groet / Kind regards, Wim Hooghwinkel November 11-13 TcWorld 2014http://conferences.tekom.de/tcworld14/ Closing the loop with FontoXMLhttp://www.fontoxml.com DITA content management with DITAToohttp://www.ditatoo.com tel. +31652036811 Skype wimhooghwinkel Twitter @idtp @ien2013 i...@idtp.eumailto:i...@idtp.eu www.idtp.euhttp://www.idtp.eu ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame 9 Crashing - Can't Create PDFs
Actually, now that I look more closely at the log file contents, it says: Stack: -dict- /d Any chance that -dict- could refer to a problem with the dictionary file? Although why, or if, this would cause a problem, I don’t know. Alison From: Craig, Alison Sent: Wednesday, October 22, 2014 1:50 PM To: 'Wim Hooghwinkel - idtp' Cc: framers@lists.frameusers.com Subject: RE: Frame 9 Crashing - Can't Create PDFs Wim: The log file just states the following. And as the program seems to crash on Chapter 1 or 2, I don’t think it’s an image as I haven’t made any image changes in those chapters since I successfully created Review copies of the Book back in September. Alison %%[ ProductName: Distiller ]%% %%[ Error: typecheck; OffendingCommand: xshow ]%% Stack: -dict- /d %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% From: Wim Hooghwinkel - idtp [mailto:w...@idtp.eu] Sent: Wednesday, October 22, 2014 12:13 PM To: Craig, Alison Cc: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: Re: Frame 9 Crashing - Can't Create PDFs Hi Alison, this often relates to either a font issue or an image (or both). Can you check in the logfile what is just before the error message? Does the FM console give any messages (missing fonts…)? Vriendelijke groet / Kind regards, Wim Hooghwinkel November 11-13 TcWorld 2014http://conferences.tekom.de/tcworld14/ Closing the loop with FontoXMLhttp://www.fontoxml.com DITA content management with DITAToohttp://www.ditatoo.com tel. +31652036811 Skype wimhooghwinkel Twitter @idtp @ien2013 i...@idtp.eumailto:i...@idtp.eu www.idtp.euhttp://www.idtp.eu ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
OT: Spoke to soon. Adobe customer support is back up to its shenanigans. Anyone from Adobe monitoring this list???????
If anyone at Adobe is monitoring this list and reads this email, customer support would be sincerely appreciated. My client purchased a retail license for Framemaker 10. After the purchase, and installation, my client set up an Adobe account with an email and a password. My client attempted to use this email and password to access their Adobe account today. The email was from the business email of the VP of Software Development that is no longer at the company. When my client entered this email and password, a dialog opened stating that because of security issues, that a new password had to be created for the account and that an automatic email with a temporary password with the proper instructions was being sent to the email address on file for the account. Well, this obviously won't work as this email is for a person who no longer works at the company. It's now an invalid email. I got on the phone with Adobe support and Ashish stated that all I had to do was have an email sent that came from my client's address (i.e., usern...@clientcompany.com) that requested a reset of the email address for the account. We did that. Well, come to find out, now Adobe is digging in its heels saying that my client has to fill out a License Transfer form that asks for all this crap that such as the End-User ID, etc. Say what? We are NOT transferring the friggin' license. We are just trying to reset the email address for a valid account. The friggin' license is staying with the company. The company purchased the license, not the VP of Software. And Adobe is saying that this the one and only shot that we get at this, otherwise, they license becomes invalid . . . Again, my client purchased the perpetual license and it is still valid. We just need to change the email address on the account. Any advice from anyone on this list? I swear to G_D that Adobe Customer Support is an oxymoron and exists only to hassle, harangue and just plain hack off its customer base. TIA, TVB From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Tammy Van Boening Sent: Wednesday, October 22, 2014 11:06 AM To: framers@lists.frameusers.com Subject: OT: OMG . . . Wonderful customer service from Adobe OK, So, I will be the first to admit that I will one of the squeakiest wheels around on this list when it comes to getting lousy customer support from Adobe, but this time, I felt that, in all fairness, it would also be appropriate to send a shout out when it turned out to be great customer service. I have a long time client that I got set up with Adobe Framemaker. Long time client went through a major reorganization and tons of layoffs since March of this year. My contact there, the long time VP of SW Development, was one of the folks who got the ax. This VP had purchased a retail license for FM, and had set up the Adobe account with his credentials (email and password). When he got the ax, all the information about the purchase (serial number, Adobe account information, etc.) was never kept track of, and the two machines on which he had installed FM got wiped BEFORE deactivating FM. Yea, right. Well, long time client wanted to get set back up again with FM, get an account reactivated, get the activation back for FM. . . and being Adobe novices, it was a landmine for them. They didn't even know where to begin and reached out to me. Well, I haven't had to deal with Adobe support in a while (knock on wood) and I quickly found out that the rules for phone support have changed . . . even the phone number that was readily available for installation and activation questions is no longer available after 90 days from installation and you are forced to chat. In a nutshell, chat was as useful as a screen door in a submarine. After an hour of going nowhere fast, and basically being told that my client was screwed despite the fact that they had a valid license, I called the support number in frustration and got through to a live person in TCS support. I asked them (nay, begged them) to listen to my complicated situation and Ashish understood my frustration and offered to help me. In about 15 minutes, what couldn't be accomplished in a useless 1 hour chat was accomplished and taken care of right the first time with Ashish and I am so grateful. He actually understood the concept of customer service and helping an Adobe customer. The folks on chat . . . go fly a kite Adobe certainly doesn't make customer support easy unless you pay through the nose for premium support, and really doesn't handle one-off situations like this well at all . . until this time with Ashish in TCS support. So thank you Ashish. It made a world of difference. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC tamm...@spectrumwritingllc.com www.spectrumwritingllc.com 303-840-1755 ___ You are currently subscribed to framers as
Re: OT: Spoke to soon. Adobe customer support is back up to its shenanigans. Anyone from Adobe monitoring this list???????
Our corporate IT Help Desk is very similar in operation. So now we just call it Desk. Any help you get is purely unintentional and accidental. Good luck, Adobe has assumed the corporate policies toward customers that Microsoft pioneered. On Oct 22, 2014, at 16:30, Tammy Van Boening tamm...@spectrumwritingllc.com wrote: If anyone at Adobe is monitoring this list and reads this email, customer support would be sincerely appreciated. My client purchased a retail license for Framemaker 10. After the purchase, and installation, my client set up an Adobe account with an email and a password. My client attempted to use this email and password to access their Adobe account today. The email was from the business email of the VP of Software Development that is no longer at the company. When my client entered this email and password, a dialog opened stating that because of security issues, that a new password had to be created for the account and that an automatic email with a temporary password with the proper instructions was being sent to the email address on file for the account. Well, this obviously won't work as this email is for a person who no longer works at the company. It's now an invalid email. I got on the phone with Adobe support and Ashish stated that all I had to do was have an email sent that came from my client's address (i.e., usern...@clientcompany.com) that requested a reset of the email address for the account. We did that. Well, come to find out, now Adobe is digging in its heels saying that my client has to fill out a License Transfer form that asks for all this crap that such as the End-User ID, etc. Say what? We are NOT transferring the friggin' license. We are just trying to reset the email address for a valid account. The friggin' license is staying with the company. The company purchased the license, not the VP of Software. And Adobe is saying that this the one and only shot that we get at this, otherwise, they license becomes invalid . . . Again, my client purchased the perpetual license and it is still valid. We just need to change the email address on the account. Any advice from anyone on this list? I swear to G_D that Adobe Customer Support is an oxymoron and exists only to hassle, harangue and just plain hack off its customer base. TIA, TVB From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Tammy Van Boening Sent: Wednesday, October 22, 2014 11:06 AM To: framers@lists.frameusers.com Subject: OT: OMG . . . Wonderful customer service from Adobe OK, So, I will be the first to admit that I will one of the squeakiest wheels around on this list when it comes to getting lousy customer support from Adobe, but this time, I felt that, in all fairness, it would also be appropriate to send a shout out when it turned out to be great customer service. I have a long time client that I got set up with Adobe Framemaker. Long time client went through a major reorganization and tons of layoffs since March of this year. My contact there, the long time VP of SW Development, was one of the folks who got the ax. This VP had purchased a retail license for FM, and had set up the Adobe account with his credentials (email and password). When he got the ax, all the information about the purchase (serial number, Adobe account information, etc.) was never kept track of, and the two machines on which he had installed FM got wiped BEFORE deactivating FM. Yea, right. Well, long time client wanted to get set back up again with FM, get an account reactivated, get the activation back for FM. . . and being Adobe novices, it was a landmine for them. They didn't even know where to begin and reached out to me. Well, I haven't had to deal with Adobe support in a while (knock on wood) and I quickly found out that the rules for phone support have changed . . . even the phone number that was readily available for installation and activation questions is no longer available after 90 days from installation and you are forced to chat. In a nutshell, chat was as useful as a screen door in a submarine. After an hour of going nowhere fast, and basically being told that my client was screwed despite the fact that they had a valid license, I called the support number in frustration and got through to a live person in TCS support. I asked them (nay, begged them) to listen to my complicated situation and Ashish understood my frustration and offered to help me. In about 15 minutes, what couldn't be accomplished in a useless 1 hour chat was accomplished and taken care of right the first time with Ashish and I am so grateful. He actually understood the concept of customer service and helping an Adobe customer. The folks on chat . . . go fly a kite Adobe certainly doesn't make customer support easy unless you pay
