Re: [Framers] Adobe Licensing/Installation Rant
Try downloading the latest installer: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html#download_11_10 XI is supposed to be supported through 15 Oct. 2017. https://www.adobe.com/support/products/enterprise/eol/eol_matrix.html#86 On Mon, Oct 17, 2016 at 10:28 AM, Tammy Van Boeningwrote: > Since Adobe monitors this list, hopefully this will get someone to pull > their head out of their backside and provide customer service!!! I have a > legally purchased fully licensed copy of Adobe Acrobat XI. I am having to > set up a new laptop, which includes my Adobe products (which I want to do > about as much as Custer wanted another Indian!). I deactivated my > installation of Acrobat XI on my old laptop and I am attempting to install > Acrobat XI on my new laptop. The installation appears to be going just fine > and then blam. . . I get a message about having to rollback the installation > and the installation is rolled back and nuked and I get the message that the > installation was unable to complete, but absolutely NO error code/nothing to > assist or hint as to what is the issue. > > I am installing on a Windows 7 64-bit Dell E6420 Latitude that has MORE than > enough RAM for what I am installing. (and that's exactly the setup of my old > laptop on which I deactivated the copy.) > > I tried to call Adobe support, but after I get through IVR h*ll, and follow > all the prompts correctly, I get the absolutely useless message that Adobe > does NOT provide phone support for my product. Really Why is this? So, > of course, I have to resort to chat and after 35 minutes of frustration with > the "helpful" Adobe CSR, I gave up. . . > > First, email is NOT the way to go bluntly with the language barrier that I > was experiencing, and second, the dude was obviously multi-tasking because > there were many lapses of several minutes during our useless chat where he > did not respond at all to my inquiries or acknowledge that I had provided > him the requested information. > > Really Adobe, this is how you treat someone who has been a customer since > '96??? > > I need help troubleshooting this installation and getting it up and running > - there should NOT be an issue with what is supposed to be a plug and play > installation from a CD and with a valid license number. ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] Adobe Licensing/Installation Rant
Hi all, OK, I received several offlist replies and here is the one that solved the issue: Yes, I do have Framemaker 10 installed on the same laptop. And yes, during the installation of Acrobat Pro XI, I did the receive message that I have received like 6 times before when setting up new systems about Acrobat Pro finding the Adobe PDF Maker plugin on the system (installed as part of Framemaker 10) and to go ahead with the installation, I would need to click Continue to uninstall the PDF Maker plugin and continue with the installation of Acrobat XI. I clicked Continue - like I said, I have done this setup many, many times before in the process of setting up a new system and never had had problems in the past. Well, apparently, sometimes, in that rare "blue moon" period, this uninstall does NOT go cleanly and that prevents Acrobat XI from being installed, and you get the rollback message and the message about the failure to uninstall, but nothing about what is causing the issue. So, I used Revo Uninstaller Pro 3 to do a forced uninstall of anywhere and everywhere that little remnants of this plugin could be found, then rebooted and then tried the installation again, and voila! It worked - sped through like a charm and like I had always seen in the past. Because I had NEVER run into this issue before, I would have never thought to consider this a problem. Thank you to my offlist savior and on to more fun with Adobe deactivations and installations. . . I will make a great asylum patient in a haunted house after all of this. TVB -Original Message- From: Priyank Shrivastava. [mailto:priya...@adobe.com] Sent: Monday, October 17, 2016 11:42 AM To: Tammy Van Boening; framers@lists.frameusers.com Subject: RE: [Framers] Adobe Licensing/Installation Rant Hi Tammy, I apologize for the inconvenience caused. Let me forward this to Acrobat team to get this addressed. Thanks, Priyank Shrivastava. -Original Message- From: Framers [mailto:framers-bounces+priyasha=adobe@lists.frameusers.com] On Behalf Of Tammy Van Boening Sent: Monday, October 17, 2016 10:58 PM To: framers@lists.frameusers.com Subject: [Framers] Adobe Licensing/Installation Rant Since Adobe monitors this list, hopefully this will get someone to pull their head out of their backside and provide customer service!!! I have a legally purchased fully licensed copy of Adobe Acrobat XI. I am having to set up a new laptop, which includes my Adobe products (which I want to do about as much as Custer wanted another Indian!). I deactivated my installation of Acrobat XI on my old laptop and I am attempting to install Acrobat XI on my new laptop. The installation appears to be going just fine and then blam. . . I get a message about having to rollback the installation and the installation is rolled back and nuked and I get the message that the installation was unable to complete, but absolutely NO error code/nothing to assist or hint as to what is the issue. I am installing on a Windows 7 64-bit Dell E6420 Latitude that has MORE than enough RAM for what I am installing. (and that's exactly the setup of my old laptop on which I deactivated the copy.) I tried to call Adobe support, but after I get through IVR h*ll, and follow all the prompts correctly, I get the absolutely useless message that Adobe does NOT provide phone support for my product. Really Why is this? So, of course, I have to resort to chat and after 35 minutes of frustration with the "helpful" Adobe CSR, I gave up. . . First, email is NOT the way to go bluntly with the language barrier that I was experiencing, and second, the dude was obviously multi-tasking because there were many lapses of several minutes during our useless chat where he did not respond at all to my inquiries or acknowledge that I had provided him the requested information. Really Adobe, this is how you treat someone who has been a customer since '96??? I need help troubleshooting this installation and getting it up and running - there should NOT be an issue with what is supposed to be a plug and play installation from a CD and with a valid license number. Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com TammyVB *AT* spectrumwritingllc *DOT* com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/
[Framers] Adobe Licensing/Installation Rant
Since Adobe monitors this list, hopefully this will get someone to pull their head out of their backside and provide customer service!!! I have a legally purchased fully licensed copy of Adobe Acrobat XI. I am having to set up a new laptop, which includes my Adobe products (which I want to do about as much as Custer wanted another Indian!). I deactivated my installation of Acrobat XI on my old laptop and I am attempting to install Acrobat XI on my new laptop. The installation appears to be going just fine and then blam. . . I get a message about having to rollback the installation and the installation is rolled back and nuked and I get the message that the installation was unable to complete, but absolutely NO error code/nothing to assist or hint as to what is the issue. I am installing on a Windows 7 64-bit Dell E6420 Latitude that has MORE than enough RAM for what I am installing. (and that's exactly the setup of my old laptop on which I deactivated the copy.) I tried to call Adobe support, but after I get through IVR h*ll, and follow all the prompts correctly, I get the absolutely useless message that Adobe does NOT provide phone support for my product. Really Why is this? So, of course, I have to resort to chat and after 35 minutes of frustration with the "helpful" Adobe CSR, I gave up. . . First, email is NOT the way to go bluntly with the language barrier that I was experiencing, and second, the dude was obviously multi-tasking because there were many lapses of several minutes during our useless chat where he did not respond at all to my inquiries or acknowledge that I had provided him the requested information. Really Adobe, this is how you treat someone who has been a customer since '96??? I need help troubleshooting this installation and getting it up and running - there should NOT be an issue with what is supposed to be a plug and play installation from a CD and with a valid license number. Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com TammyVB *AT* spectrumwritingllc *DOT* com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com