Re: [Framers] Questions about tech docs in an Agile environment (may be off-topic)

[Robert Lauriston]

I used Confluence Server plus Scroll PDF Exporter and HTML Exporter
plugins for three years (just for authoring, not for hosting docs),
then migrated to Paligo last August.

The big plus of Confluence was that reviews were really easy. The
biggest minus is that Atlassian doesn't fix bugs, so I had a dozen or
more kludgy workarounds. (Confluence Cloud is not usable for authoring
customer-facing documentation.)

I switched to Paligo because we wanted review workflow management and
versioning / reuse. I could have added those to Confluence with Comala
Workflows and Scroll Versions, but Paligo was cheaper since I'm the
only writer. If we had more, I'd probably have stuck with Confluence.

Paligo has been great about fixing bugs and customizing things to suit
our needs. Basically you get the kind of content management system and
developer support that only big companies could previously afford.
Reuse is elegant and easy.

Paligo is similar to FrameMaker, Flare, and most other single-source
authoring tools in that your SMEs aren't going to be writing or
editing in it. However, while Confluence is simple enough that anyone
can write and edit (the limited formatting choices make it a couple of
orders of magnitude less problematic than Word or Google Docs for
non-expert users), only a couple of my SMEs ever did. The rest just
used comments.

Switching to DocBook wasn't that big a deal, it's fundamentally
similar to using paragraph and character styles in Word or FrameMaker
or HTML, except that the editor will allow you to nest things only in
certain ways. I learned the hard way that some of the tags such as
classsynopsis and procedure are more trouble than they're worth, at
least for my purposes.

On Wed, Mar 1, 2017 at 11:22 AM, cuc tu  wrote:
> ... my manager suggests we look for a scalable tool just for our small 
> writing group. I've heard some suggestions we look at Confluence and this 
> thread has been my first exposure to Paligo. All the solutions look the same 
> to me and are all equally as mysterious as what benefit they actually 
> provide. I can understand the concept of structured content, and even DITA, 
> but have no insight into the nuts and bolts of their use, overhead, and real 
> returns. Sometimes the marketing seems to get in the way...
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Re: [Framers] Questions about tech docs in an Agile environment (may be off-topic)

[Robert Lauriston]

Adopting a non-reality-based editorial process is one of the most
common ways of doing Agile wrong. I think that's often based on a
misreading of the part of the Agile manifesto that says, "Working
software over comprehensive documentation." That refers to
developer-written documentation such as specs.

QA and documentation simply can't always be completed in the same
sprint as development. My most extreme example was an update to a
major open-source component of the product I was documenting. It took
the developer a few hours and his draft documentation was under 500
words. It took two and a half months (three more sprints) to test and
document the extremely complex process of migrating to the new
version, and the resulting doc was ten pages including four different
procedures with a total of 48 steps.

On Wed, Mar 1, 2017 at 11:22 AM, cuc tu  wrote:
> ... Our teams run 3 week sprints and the expectation is that at the end of 
> each sprint, there is product ready to enter the release process (which means 
> regression test to mfg and staging final docs for publication). The reality 
> is there are often failures in testing and most sprints do not complete a 
> releasable package, and there are otherwise marketing activities that really 
> control the public release. ...
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Re: [Framers] OT: Stopping Adobe's auto install of Reader DC

[Frank Stearns]

On Wed, 1 Mar 2017, Craig, Alison wrote:


How do you *re*install Reader 11?


This link should get you to a dropdown list of install options, 
including Reader 11. Don't be alarmed, the first pane says "Reader 
DC" but until they get around to breaking this, 11 is an option on the 
#3 dropdown list as you step through the selection process. (I spot- 
checked on various Windows and Mac OS listings, using English as the 
language.)


http://get.adobe.com/reader/otherversions

Remove DC first, then install 11. This install works quickly and 
easily (imagine that). The irritation, though, is that I've lost all 
the little config tweaks done to 11 prior to the previous DC 
hijacking, not to mention the history stack.


I despise the Acrobat "DC" programs and have adamantly refused to 
upgrade Acrobat Pro 11 to the "DC" version at work - although I seem 
to be stuck with it at home.


I'm really tired of companies reworking their programs so they're 
"new and improved" - are you listening Adobe and Microsoft?


Yes, it's rare that such reworks are an improvement. It does happen, 
but not often.


Generally that means they *look* cool (or what some dork thinks is 
cool) but they're actually massive steps backward in productivity as 
they keep driving us back to the mouse and away from shortcut keys.


Amen. And it often goes deeper than that, subtle little things where 
that same "dork" is clueless about use. One of the ongoing irritations 
with windows is that substring matches no longer fully work in file 
name searches. Why on earth would they break that? Sigh.


Frank Stearns Associates | makers of IXgen(tm) for FrameMaker(r)
*** IXGEN 7-10 for FrameMaker 10-15 HERE! ***
fra...@fsatools.com  1-435-275-8981  fsatools.com
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Re: [Framers] Curly Quote conundrum

[Robert Lauriston]

In that situation, I'd just change the font to a similar-looking one
that was more readable. Marketing would probably never notice, and if
they did, I'd tell them I changed it in response to customer
complaints about readability.

On Wed, Mar 1, 2017 at 6:53 AM, Tammy Van Boening
 wrote:
> That is it on the nose Tori. The curly quotes and the microns were also 
> driving my scientists batty using the marketing-dictated corporate font. The 
> majority of font did stay w/ the corporate font, but the slight few 
> substitutions were not different enough to cause consternation and by doing 
> so, the document was much smoother to read.
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Re: [Framers] OT: Stopping Adobe's auto install of Reader DC

[Peter Gold]

On Wed, Mar 1, 2017 at 12:58 PM, Craig, Alison 
wrote:

> As for shortcut keys, I love them as well. But every time a program is
> redesigned, the shortcut keys seem to change - or even worse, *some* keys
> change - so you have to learn them all over again.


​That's why I recently noted InDesign's Quick Apply (QA) feature on this
list in response to the mention of a new FM menu command feature that I
can't see because I'm not using recent FM releases. QA brings up a
keystroke-aware menu from which users can invoke almost every menu item,
option, script, named paragraph and character format, and more. It would be
great if Adobe would put this technology into all products. Back in the old
days (like around the time that Frank was probably working on IXgen
prototypes ) I remember learning Lotus 123's menus and options by
reciting aloud the keystroke that were the initials of the layers of the
menu sequences needed to get down to the intended command. QA is the same
kind of learning - the name of the thing itself, period.
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Re: [Framers] Questions about tech docs in an Agile environment (may be off-topic)

[cuc tu]

Pat,


My company has also migrated to an Agile workflow. We had no choice but to fall 
into a similar process. I read articles discussing concepts of documenting on 
time with each sprint vs. waiting for maturity and documenting late. Our teams 
run 3 week sprints and the expectation is that at the end of each sprint, there 
is product ready to enter the release process (which means regression test to 
mfg and staging final docs for publication). The reality is there are often 
failures in testing and most sprints do not complete a releasable package, and 
there are otherwise marketing activities that really control the public 
release. Like you, we typically have large quarterly releases. Also like you, 
we have avoided structured content so your story is of interest. I'm curious 
how many products/manuals is a lot?


We use Jira to manage workflows and track development activity. We are refining 
the fit between software and complementary activities, but the idea is that a 
software task for a sprint must also correlate to a publication task (when 
appropriate). Tasks can be bunched under a 'story' that defines all of the 
activity to complete a particular feature/enhancement, and we are then able to 
bunch our work accordingly and maintain a reasonable balance between the above 
two concepts.


I have tried to optimize our content development efficiency by creating more 
topic-centric, and less product/feature-centric deliverables that can be 
packaged and re-used in whole across multiple product lines. There are some 
specializations that complicate this, but the strategy has been effective. The 
deliverables are packaged into individual PDF files that define a complete 
document set for a particular product or product line. Some of these documents 
are very product specific, usually hardware related, and most of the 
task/reference content is more generic and can be reused for other products. We 
also create HTML Help content using ePublisher (WebWorks), and that can be 
context sensitive and embedded in our products as well as stand-alone on the 
web. The Help workflow is nice because we can package source content chunks in 
various ways to meet customer's needs. We also maintain a print publishing 
channel for customers that prefer that (which is rare, but still remarkable)
 .


>From this point, it is clear that we must look at newer techniques and embrace 
>a new paradigm. To me this means much more than just structured content, but 
>must include other aspects of the business and tie them into unity so that all 
>forms of information are accessible and present ready-use. I literally see a 
>unified system that all stakeholders, including the design engineers, 
>marketers, field sales staff, service, and training folks all using to develop 
>their content, internal or external, so that every bit of it is readily 
>accessible and properly managed. And then you can open a certain amount of 
>that up to a customer facing, self serving solution. The writers can then 
>focus on the small details of making great content and not worry about any of 
>the downstream processes.


OK, my manager suggests we look for a scalable tool just for our small writing 
group. I've heard some suggestions we look at Confluence and this thread has 
been my first exposure to Paligo. All the solutions look the same to me and are 
all equally as mysterious as what benefit they actually provide. I can 
understand the concept of structured content, and even DITA, but have no 
insight into the nuts and bolts of their use, overhead, and real returns. 
Sometimes the marketing seems to get in the way...


Thanks,
C

--

Message: 5
Date: Mon, 27 Feb 2017 22:43:16 +
From: Pat Christenson 
To: "fram...@frameusers.com" 
Subject: [Framers] Questions about tech docs in an Agile environment
(may be off-topic)
Message-ID:

Content-Type: text/plain; charset="us-ascii"

My company has a very large suite of products and I'm the only tech writer. 
Software is developed in an agile environment, with some products releasing new 
features every 2 weeks. The largest product updates quarterly. I can easily 
spend almost a month on its release notes. We are using FrameMaker and 
publishing as a PDF.

In addition to keeping up with release notes (which are very detailed, if I 
didn't mention that), I'm supposed to be writing user & admin guides for the 
sub-products. The ones we have are hopelessly out-of-date.

With all this going on, by the time I finish a user guide, it is soon 
out-of-date and there just isn't time to transfer material from release notes 
to the user guide, repaginate, etc. and post it.

My team director and I are trying to come up with a more efficient way of 
getting this information to the user in a timely way and write much, much 
shorter release notes.

At this point, we're leaning towards the following:

  1.  Instead of long, detailed user guides, write shorter QuickStart 

Re: [Framers] OT: Stopping Adobe's auto install of Reader DC

[Craig, Alison]

I can see Reader being used a lot on mobile devices, not so much with 
Acrobat/Acrobat Pro.

As for shortcut keys, I love them as well. But every time a program is 
redesigned, the shortcut keys seem to change - or even worse, *some* keys 
change - so you have to learn them all over again.

Alison

From: Framers 
[mailto:framers-bounces+acraig=bkultrasound@lists.frameusers.com] On Behalf 
Of Bernard Aschwanden (Publishing Smarter)
Sent: Wednesday, March 01, 2017 10:20 AM
To: 'An email list for people using Adobe FrameMaker software.'; 'Frank Stearns'
Subject: Re: [Framers] OT: Stopping Adobe's auto install of Reader DC

I think part of the issue is the tablet/mobile where the keyboard is going
away. I *love* shortcut keys and use them all the time. WAY more productive.
I put them into training, demo videos, etc.

It's not just Adobe/Microsoft either. Far too many companies are doing this
at the expense of the desktop. They need to consider the audience. I'd love
to know how many people use Adobe tools on a tablet vs a device that has a
keyboard.

Bernard



-Original Message-
From: Framers
[mailto:framers-bounces+bernard=publishingsmarter@lists.frameusers.com]
On Behalf Of Craig, Alison
Sent: Wednesday, March 1, 2017 1:10 PM
To: Frank Stearns; An email list for people using Adobe FrameMaker software.
Subject: Re: [Framers] OT: Stopping Adobe's auto install of Reader DC

How do you *re*install Reader 11?

I despise the Acrobat "DC" programs and have adamantly refused to upgrade
Acrobat Pro 11 to the "DC" version at work - although I seem to be stuck
with it at home.

I'm really tired of companies reworking their programs so they're "new and
improved" - are you listening Adobe and Microsoft?

Generally that means they *look* cool (or what some dork thinks is cool) but
they're actually massive steps backward in productivity as they keep driving
us back to the mouse and away from shortcut keys.


Alison Craig
Technical Documentation Specialist
BK Ultrasound | 
acr...@bkultrasound.com
 |
bkultrasound.comhttp://www.bkultrasound.com>>



From: Framers
[mailto:framers-bounces+acraig=bkultrasound@lists.frameusers.com] On
Behalf Of Frank Stearns
Sent: Wednesday, March 01, 2017 9:18 AM
To: An email list for people using Adobe FrameMaker software.
Subject: [Framers] OT: Stopping Adobe's auto install of Reader DC

This is getting insane. Four times now, behind my back, Adobe has "upgraded"
Reader 11 to DC. NO updating controls than I can find are set to auto.
They're either set to "ask before updating" or disabled.

I keep removing DC and reinstalling 11 (you'd think Adobe would get the
message), but like a bad horror movie, the DC monster keeps coming back.

Am I missing an update control somewhere? (Win7 Pro, SP1)

I recall seeing some apps designed to block Adobe from doing this, but it
seems ludicrous to have to do that (and who knows what's lurking in those
apps).

Any suggestions?

Thanks in advance,

Frank Stearns Associates | makers of IXgen(tm) for FrameMaker(r)
*** IXGEN 7-10 for FrameMaker 10-15 HERE! ***
fra...@fsatools.com
 1-435-275-8981 fsatools.com
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Re: [Framers] OT: Stopping Adobe's auto install of Reader DC

[Bernard Aschwanden (Publishing Smarter)]

I think part of the issue is the tablet/mobile where the keyboard is going
away. I *love* shortcut keys and use them all the time. WAY more productive.
I put them into training, demo videos, etc.

It's not just Adobe/Microsoft either. Far too many companies are doing this
at the expense of the desktop. They need to consider the audience. I'd love
to know how many people use Adobe tools on a tablet vs a device that has a
keyboard.

Bernard



-Original Message-
From: Framers
[mailto:framers-bounces+bernard=publishingsmarter@lists.frameusers.com]
On Behalf Of Craig, Alison
Sent: Wednesday, March 1, 2017 1:10 PM
To: Frank Stearns; An email list for people using Adobe FrameMaker software.
Subject: Re: [Framers] OT: Stopping Adobe's auto install of Reader DC

How do you *re*install Reader 11?

I despise the Acrobat "DC" programs and have adamantly refused to upgrade
Acrobat Pro 11 to the "DC" version at work - although I seem to be stuck
with it at home.

I'm really tired of companies reworking their programs so they're "new and
improved" - are you listening Adobe and Microsoft?

Generally that means they *look* cool (or what some dork thinks is cool) but
they're actually massive steps backward in productivity as they keep driving
us back to the mouse and away from shortcut keys.


Alison Craig
Technical Documentation Specialist
BK Ultrasound | acr...@bkultrasound.com |
bkultrasound.com



From: Framers
[mailto:framers-bounces+acraig=bkultrasound@lists.frameusers.com] On
Behalf Of Frank Stearns
Sent: Wednesday, March 01, 2017 9:18 AM
To: An email list for people using Adobe FrameMaker software.
Subject: [Framers] OT: Stopping Adobe's auto install of Reader DC

This is getting insane. Four times now, behind my back, Adobe has "upgraded"
Reader 11 to DC. NO updating controls than I can find are set to auto.
They're either set to "ask before updating" or disabled.

I keep removing DC and reinstalling 11 (you'd think Adobe would get the
message), but like a bad horror movie, the DC monster keeps coming back.

Am I missing an update control somewhere? (Win7 Pro, SP1)

I recall seeing some apps designed to block Adobe from doing this, but it
seems ludicrous to have to do that (and who knows what's lurking in those
apps).

Any suggestions?

Thanks in advance,

Frank Stearns Associates | makers of IXgen(tm) for FrameMaker(r)
*** IXGEN 7-10 for FrameMaker 10-15 HERE! ***
fra...@fsatools.com 1-435-275-8981 fsatools.com
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Re: [Framers] OT: Stopping Adobe's auto install of Reader DC

[Craig, Alison]

How do you *re*install Reader 11?

I despise the Acrobat "DC" programs and have adamantly refused to upgrade 
Acrobat Pro 11 to the "DC" version at work - although I seem to be stuck with 
it at home.

I'm really tired of companies reworking their programs so they're "new and 
improved" - are you listening Adobe and Microsoft?

Generally that means they *look* cool (or what some dork thinks is cool) but 
they're actually massive steps backward in productivity as they keep driving us 
back to the mouse and away from shortcut keys.


Alison Craig
Technical Documentation Specialist
BK Ultrasound | acr...@bkultrasound.com | 
bkultrasound.com



From: Framers 
[mailto:framers-bounces+acraig=bkultrasound@lists.frameusers.com] On Behalf 
Of Frank Stearns
Sent: Wednesday, March 01, 2017 9:18 AM
To: An email list for people using Adobe FrameMaker software.
Subject: [Framers] OT: Stopping Adobe's auto install of Reader DC

This is getting insane. Four times now, behind my back, Adobe has
"upgraded" Reader 11 to DC. NO updating controls than I can find are
set to auto. They're either set to "ask before updating" or disabled.

I keep removing DC and reinstalling 11 (you'd think Adobe would get
the message), but like a bad horror movie, the DC monster keeps coming
back.

Am I missing an update control somewhere? (Win7 Pro, SP1)

I recall seeing some apps designed to block Adobe from doing this, but
it seems ludicrous to have to do that (and who knows what's lurking
in those apps).

Any suggestions?

Thanks in advance,

Frank Stearns Associates | makers of IXgen(tm) for FrameMaker(r)
*** IXGEN 7-10 for FrameMaker 10-15 HERE! ***
fra...@fsatools.com 1-435-275-8981 fsatools.com
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[Framers] OT: Stopping Adobe's auto install of Reader DC

[Frank Stearns]

This is getting insane. Four times now, behind my back, Adobe has 
"upgraded" Reader 11 to DC. NO updating controls than I can find are 
set to auto. They're either set to "ask before updating" or disabled.


I keep removing DC and reinstalling 11 (you'd think Adobe would get 
the message), but like a bad horror movie, the DC monster keeps coming 
back.


Am I missing an update control somewhere? (Win7 Pro, SP1)

I recall seeing some apps designed to block Adobe from doing this, but 
it seems ludicrous to have to do that (and who knows what's lurking 
in those apps).


Any suggestions?

Thanks in advance,

Frank Stearns Associates | makers of IXgen(tm) for FrameMaker(r)
*** IXGEN 7-10 for FrameMaker 10-15 HERE! ***
fra...@fsatools.com  1-435-275-8981  fsatools.com
___

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Re: [Framers] Curly Quote conundrum

[Tammy Van Boening]

That is it on the nose Tori. The curly quotes and the microns were also driving 
my scientists batty using the marketing-dictated corporate font. The majority 
of font did stay w/ the corporate font, but the slight few substitutions were 
not different enough to cause consternation and by doing so, the document was 
much smoother to read.

Thanks!

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
TammyVB  *AT*  spectrumwritingllc  *DOT*  com


-Original Message-
From: Framers 
[mailto:framers-bounces+tammyvb=spectrumwritingllc@lists.frameusers.com] On 
Behalf Of Victoria Muir
Sent: Wednesday, March 01, 2017 12:28 AM
To: framers@lists.frameusers.com
Subject: Re: [Framers] Curly Quote conundrum

I can't speak for Tammy's work environment, but I have worked on two manuals 
where the client OK'd replacing the quote marks and the microns, but the 
majority of the font needed to stay their corporate font – similar issues to 
her observation on the quotes, and the microns in this particular font looked 
like they are italic even when they aren't, which drove their scientists bats. 

Tori Muir
tm...@spot-on-creative.com | 650.430.8674www.spot-on-creative.com 


On 2/28/17, 11:02 AM, "Framers on behalf of Robert Lauriston" 
 wrote:

You could, but why not just change the font?

And if you're not free to change the font, then why would you be free
to override individual glyphs?

On Mon, Feb 27, 2017 at 6:12 PM, Victoria Muir
 wrote:
> Well.. as someone who functions primarily as a designer, this doesn't 
sound so crazy to me – some fonts have godawful quote marks. But couldn't they 
be replaced/have a  character style applied  at the last minute using a Grep 
search or something?
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