Re: [Framers] Why so many of us feel the way we do about Adobe

2021-10-18 Thread Craig, Alison GLI/CA 
But how many people actually bought maintenance? 

And how many writers or employers updated every time a new version was 
released? 

This was - and is - an expensive piece of software with absolutely terrible 
support - especially when you consider that almost every installation and/or 
authorisation issue is caused by Adobe?

Alison 

++

-Original Message-
From: Framers 
 On 
Behalf Of Robert Lauriston
Sent: Monday, October 18, 2021 11:34 AM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] Why so many of us feel the way we do about Adobe

The current $360 annual subscription price is lower than the old
annual maintenance charge, which was 50% of the cost for a new
license.

On Mon, Oct 18, 2021 at 12:27 AM Shmuel Wolfson  wrote:
>
> ... I think when Adobe charged less for upgrades people had more tolerance
> for Adobe not fixing bugs. ...
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Re: [Framers] Why so many of us feel the way we do about Adobe

2021-10-18 Thread Robert Lauriston 
The current $360 annual subscription price is lower than the old
annual maintenance charge, which was 50% of the cost for a new
license.

On Mon, Oct 18, 2021 at 12:27 AM Shmuel Wolfson  wrote:
>
> ... I think when Adobe charged less for upgrades people had more tolerance
> for Adobe not fixing bugs. ...
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Re: [Framers] Why so many of us feel the way we do about Adobe

2021-10-18 Thread Shmuel Wolfson 
I think the general feeling of those who are upset at Adobe, is that 
Adobe seems to feel:
"We are the best. Nothing else comes close. So we can charge whatever we 
want and ignore your request for bug fixes."


Does that about sum it up?

I think when Adobe charged less for upgrades people had more tolerance 
for Adobe not fixing bugs. But if they are going to charge a lot, they 
should also give a lot in terms of what existing customers want, 
including bug fixes and specific features that customers asked for - not 
just new features that they feel will bring them new customers.


--
Shmuel Wolfson

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