Adobe Community Forums and Obtuse website
After not going to the Adobe website for several years, simply because I didn't need any support, I visited it today. Is it simply me in my old age or has Adobe gone one better than Microsoft in making their corporate website TOTALLY unusable? I could not find any sign of the community forums, nor could I easily find a link to the support area. Dov, are you reading this? I'm a long-time customer an Adobe has basically told me today that I am not important to them. I refuse to buy Microsoft products because of that attitude. Is Adobe set in making my experience with them the same as with Microsoft? Tell your masters that programmers and marketing should NOT be allowed to design interfaces, nor do they have an clue about how to satisfy customers. I am incensed, frustrated, and extremely angry that I can't find the Information that I need through their now non-existent support channel. Scott ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Adobe Community Forums and Obtuse website
Scott Turner wrote: Is it simply me in my old age or has Adobe gone one better than Microsoft in making their corporate website TOTALLY unusable? I could not find any sign of the community forums, nor could I easily find a link to the support area. snip I am incensed, frustrated, and extremely angry that I can't find the Information that I need through their now non-existent support channel. Go to Adobe.com. In the menu at the top, click Help. On the Adobe Support page, scan down to Meet + Ask + Follow: In a community of creative experts, Help is not a document. It's a conversation. Join in Click Join in. Or, at Adobe.com, go to the gray navigation/sitemap table at the bottom of the page. Under Learning, click Forums. Now was that so hard? ;-) Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-903-6372 -- ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Adobe Community Forums and Obtuse website
Scott, Sorry, but I am not the one to vent at with regards to Adobe's website. I'm just a dumb engineer in the print group. I have no control or even any influence over the Adobe website. In terms of reaching the community forums (a.k.a. the User to User Forums), I got there with two clicks. From the Adobe home page, I clicked on the Help button on the top line of the screen. Alternatively, in the middle of that home page, there is a section labeled Help in which if you click either Find answers fast, More, or Product help and support centers, you get directly to Adobe's main support web page. From there, you can get directly to the Adobe User to User Forums by clicking on the Join in button in the center of the page in the Meet+Ask+Follow section. To find on-line support for particular products, there are direct links to some of the major products and the rest of the products may be accessed by clicking on More Products. Quite frankly, from what I see, the current support page on the Adobe website is significantly better than most of what we've had over the last few years. And FYI, I don't navigate the Adobe website on a regular basis. Since you used my name in vain in your message, I decided to simply see for myself how bad it really was. Personally, I don't think that it is quite as bad as you make it out to be. I had no previous coaching of what to look for to get where you wanted to go and I got there in two to three mouse clicks. Would this be the way I would personally design a website. Probably not, but then again, I am not a website designer - thanks, I'll keep my day job. - Dov [cid:image001.png@01CD4E02.784177F0] Dov Isaacs Principal Scientist Adobe Systems Incorporated +1 408.536.2896 (tel) +1 408.242.5161 (cell) isa...@adobe.com 345 Park Avenue San Jose, CA 95110-2704 USA http://www.adobe.com Feel free to print this e-mail if your needs dictate hard copy. There is no need to feel guilty about printing! Paper is renewable and recyclable. See http://value.printing.org/ From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Scott Turner Sent: Tuesday, June 19, 2012 9:46 AM To: framers@lists.frameusers.com Subject: Adobe Community Forums and Obtuse website After not going to the Adobe website for several years, simply because I didn't need any support, I visited it today. Is it simply me in my old age or has Adobe gone one better than Microsoft in making their corporate website TOTALLY unusable? I could not find any sign of the community forums, nor could I easily find a link to the support area. Dov, are you reading this? I'm a long-time customer an Adobe has basically told me today that I am not important to them. I refuse to buy Microsoft products because of that attitude. Is Adobe set in making my experience with them the same as with Microsoft? Tell your masters that programmers and marketing should NOT be allowed to design interfaces, nor do they have an clue about how to satisfy customers. I am incensed, frustrated, and extremely angry that I can't find the Information that I need through their now non-existent support channel. Scott inline: image001.png___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Adobe Community Forums and Obtuse website
Now was that so hard? ;-) Maybe not hard, but somewhat obscure. Personally, I think the link label should be Support, not Help. Especially since it links to the Support page. Scott, I get your frustration. Not necessarily with the Adobe site because I don't really use it, but certainly with other vendor sites. Nadine ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Adobe Community Forums and Obtuse website
On 19/06/2012 1:46 PM, Writer wrote: Now was that so hard? ;-) Maybe not hard, but somewhat obscure. Personally, I think the link label should be Support, not Help. Especially since it links to the Support page. Scott, I get your frustration. Not necessarily with the Adobe site because I don't really use it, but certainly with other vendor sites. Nadine One of the teachers of my tech-writing courses used to say, If the user can't find it, it's not there. Meaning that it's up to us TW's (and those darned Web designers) when we design/write/index, etc. to approach always from the users' perspectives, expectations, and vocabularies. I'd be looking for Support, too -- Help (to me) implies help with the Web site, not the products. s. -- Stuart Rogers Technical Communicator Phoenix Geophysics Limited 3781 Victoria Park Avenue, Unit 3 Toronto, ON, Canada M1W 3K5 +1 (416) 491-7340 x 325 http://www.phoenix-geophysics.com ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Adobe Community Forums and Obtuse website
Stuart Rogers wrote: On 19/06/2012 1:46 PM, Writer wrote: Now was that so hard? ;-) Maybe not hard, but somewhat obscure. Personally, I think the link label should be Support, not Help. Especially since it links to the Support page. snip Nadine snip I'd be looking for Support, too -- Help (to me) implies help with the Web site, not the products. Hey, I'm not defending Adobe as having the best of all possible websites, and I agree that it would be nice to have a link labeled Support, since people have come to expect that. But the OP suggested it was unusable, couldn't find the forums, couldn't find the support pages, and became incensed, frustrated, and extremely angry. I too hadn't visited Adobe.com or needed support in quite some time, and it took me just a few seconds to find two ways to get from the home page to the forums in a couple of clicks. One of them merely requires you to find the word Forums in what's clearly a set of navigation links. Here's another way: Type forum in the Search box at the top of the page. A list of suggested matches appears; the first one is Adobe Online Forums. And I just spotted a couple more: Below the heading Learning (2/3 down the page on the left), there's a Check out Adobe Forums link. And below the heading Help (to the right of that), there's a Product help and support centers link. I humbly suggest that if you can't find Adobe's support pages or forums from its home page, you need to brush up on your Internet browsing skills. :-) Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-903-6372 -- ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Adobe Community Forums and Obtuse website
Find the Adobe forums at http://forums.adobe.com. Mike Wickham ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
make life easy WAS: Adobe Community Forums and Obtuse website
Type Adobe support in the search box at google.com or Type Adobe community forums at the same place. Easy-peezy. Make life easy. Craig -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Scott Turner Sent: Tuesday, June 19, 2012 11:46 AM To: framers@lists.frameusers.com Subject: Adobe Community Forums and Obtuse website After not going to the Adobe website for several years, simply because I didn't need any support, I visited it today. Is it simply me in my old age or has Adobe gone one better than Microsoft in making their corporate website TOTALLY unusable? I could not find any sign of the community forums, nor could I easily find a link to the support area. Dov, are you reading this? I'm a long-time customer an Adobe has basically told me today that I am not important to them. I refuse to buy Microsoft products because of that attitude. Is Adobe set in making my experience with them the same as with Microsoft? Tell your masters that programmers and marketing should NOT be allowed to design interfaces, nor do they have an clue about how to satisfy customers. I am incensed, frustrated, and extremely angry that I can't find the Information that I need through their now non-existent support channel. Scott ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Adobe Community Forums and Obtuse website
If you want FrameMaker phone support in the US, call 800-833-6687 5am-7pm M-F Pacific. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Adobe Community Forums and Obtuse website
After not going to the Adobe website for several years, simply because I didn't need any support, I visited it today. Is it simply me in my old age or has Adobe gone one better than Microsoft in making their corporate website TOTALLY unusable? I could not find any sign of the community forums, nor could I easily find a link to the support area. Dov, are you reading this? I'm a long-time customer an Adobe has basically told me today that I am not important to them. I refuse to buy Microsoft products because of that attitude. Is Adobe set in making my experience with them the same as with Microsoft? Tell your masters that programmers and marketing should NOT be allowed to design interfaces, nor do they have an clue about how to satisfy customers. I am incensed, frustrated, and extremely angry that I can't find the Information that I need through their now non-existent support channel. Scott
Adobe Community Forums and Obtuse website
Scott Turner wrote: > Is it simply me in my old age or has Adobe gone one better than > Microsoft in making their corporate website TOTALLY unusable? I could > not find any sign of the community forums, nor could I easily find a > link to the support area. > I am incensed, frustrated, and extremely angry that I can't find the > Information that I need through their now non-existent support channel. Go to Adobe.com. In the menu at the top, click Help. On the Adobe Support page, scan down to Meet + Ask + Follow: "In a community of creative experts, Help is not a document. It's a conversation. Join in" Click Join in. Or, at Adobe.com, go to the gray navigation/sitemap table at the bottom of the page. Under Learning, click Forums. Now was that so hard? ;-) Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-903-6372 --
Adobe Community Forums and Obtuse website
Scott, Sorry, but I am not the one to vent at with regards to Adobe's website. I'm just a dumb engineer in the print group. I have no control or even any influence over the Adobe website. In terms of reaching the "community forums" (a.k.a. the "User to User Forums"), I got there with two clicks. From the Adobe home page, I clicked on the Help button on the top line of the screen. Alternatively, in the middle of that home page, there is a section labeled Help in which if you click either Find answers fast, More, or Product help and support centers, you get directly to Adobe's main support web page. From there, you can get directly to the Adobe User to User Forums by clicking on the Join in button in the center of the page in the Meet+Ask+Follow section. To find on-line support for particular products, there are direct links to some of the major products and the rest of the products may be accessed by clicking on More Products. Quite frankly, from what I see, the current support page on the Adobe website is significantly better than most of what we've had over the last few years. And FYI, I don't navigate the Adobe website on a regular basis. Since you used my name in vain in your message, I decided to simply see for myself how "bad" it really was. Personally, I don't think that it is quite as bad as you make it out to be. I had no previous coaching of what to look for to get where you wanted to go and I got there in two to three mouse clicks. Would this be the way I would personally design a website. Probably not, but then again, I am not a website designer - thanks, I'll keep my day job. - Dov [cid:image001.png at 01CD4E02.784177F0] Dov Isaacs Principal Scientist Adobe Systems Incorporated +1 408.536.2896 (tel) +1 408.242.5161 (cell) isaacs at adobe.com 345 Park Avenue San Jose, CA 95110-2704 USA http://www.adobe.com Feel free to print this e-mail if your needs dictate hard copy. There is no need to feel guilty about printing! Paper is renewable and recyclable. See http://value.printing.org/ From: framers-bounces at lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Scott Turner Sent: Tuesday, June 19, 2012 9:46 AM To: framers at lists.frameusers.com Subject: Adobe Community Forums and Obtuse website After not going to the Adobe website for several years, simply because I didn't need any support, I visited it today. Is it simply me in my old age or has Adobe gone one better than Microsoft in making their corporate website TOTALLY unusable? I could not find any sign of the community forums, nor could I easily find a link to the support area. Dov, are you reading this? I'm a long-time customer an Adobe has basically told me today that I am not important to them. I refuse to buy Microsoft products because of that attitude. Is Adobe set in making my experience with them the same as with Microsoft? Tell your masters that programmers and marketing should NOT be allowed to design interfaces, nor do they have an clue about how to satisfy customers. I am incensed, frustrated, and extremely angry that I can't find the Information that I need through their now non-existent support channel. Scott -- next part -- An HTML attachment was scrubbed... URL: <http://lists.frameusers.com/pipermail/framers/attachments/20120619/9bda509c/attachment.html> -- next part -- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 871 bytes Desc: image001.png URL: <http://lists.frameusers.com/pipermail/framers/attachments/20120619/9bda509c/attachment.png>
Adobe Community Forums and Obtuse website
> Now was that so hard? ;-) Maybe not hard, but somewhat obscure. Personally, I think the link label should be Support, not Help. Especially since it links to the Support page. Scott, I get your frustration. Not necessarily with the Adobe site because I don't really use it, but certainly with other vendor sites. Nadine
Adobe Community Forums and Obtuse website
On 19/06/2012 1:46 PM, Writer wrote: >> Now was that so hard? ;-) > > Maybe not hard, but somewhat obscure. Personally, I think the link > label should be Support, not Help. Especially since it links to the > Support page. > > Scott, I get your frustration. Not necessarily with the Adobe site > because I don't really use it, but certainly with other vendor > sites. > > Nadine > One of the teachers of my tech-writing courses used to say, "If the user can't find it, it's not there." Meaning that it's up to us TW's (and those darned Web designers) when we design/write/index, etc. to approach always from the users' perspectives, expectations, and vocabularies. I'd be looking for Support, too -- Help (to me) implies help with the Web site, not the products. s. -- Stuart Rogers Technical Communicator Phoenix Geophysics Limited 3781 Victoria Park Avenue, Unit 3 Toronto, ON, Canada M1W 3K5 +1 (416) 491-7340 x 325 http://www.phoenix-geophysics.com
Adobe Community Forums and Obtuse website
Stuart Rogers wrote: > On 19/06/2012 1:46 PM, Writer wrote: > >> Now was that so hard? ;-) > > > > Maybe not hard, but somewhat obscure. Personally, I think the link > > label should be Support, not Help. Especially since it links to the > > Support page. > > Nadine > > > I'd be looking for Support, too -- Help (to me) implies help with the > Web site, not the products. Hey, I'm not defending Adobe as having the best of all possible websites, and I agree that it would be nice to have a link labeled Support, since people have come to expect that. But the OP suggested it was unusable, couldn't find the forums, couldn't find the support pages, and became "incensed, frustrated, and extremely angry." I too hadn't visited Adobe.com or needed support in quite some time, and it took me just a few seconds to find two ways to get from the home page to the forums in a couple of clicks. One of them merely requires you to find the word "Forums" in what's clearly a set of navigation links. Here's another way: Type "forum" in the Search box at the top of the page. A list of suggested matches appears; the first one is "Adobe Online Forums." And I just spotted a couple more: Below the heading "Learning" (2/3 down the page on the left), there's a "Check out Adobe Forums" link. And below the heading "Help" (to the right of that), there's a "Product help and support centers" link. I humbly suggest that if you can't find Adobe's support pages or forums from its home page, you need to brush up on your Internet browsing skills. :-) Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-903-6372 --
Adobe Community Forums and Obtuse website
Find the Adobe forums at http://forums.adobe.com. Mike Wickham
make life easy WAS: Adobe Community Forums and Obtuse website
Type "Adobe support" in the search box at google.com or Type "Adobe community forums" at the same place. Easy-peezy. Make life easy. Craig -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Scott Turner Sent: Tuesday, June 19, 2012 11:46 AM To: framers at lists.frameusers.com Subject: Adobe Community Forums and Obtuse website After not going to the Adobe website for several years, simply because I didn't need any support, I visited it today. Is it simply me in my old age or has Adobe gone one better than Microsoft in making their corporate website TOTALLY unusable? I could not find any sign of the community forums, nor could I easily find a link to the support area. Dov, are you reading this? I'm a long-time customer an Adobe has basically told me today that I am not important to them. I refuse to buy Microsoft products because of that attitude. Is Adobe set in making my experience with them the same as with Microsoft? Tell your masters that programmers and marketing should NOT be allowed to design interfaces, nor do they have an clue about how to satisfy customers. I am incensed, frustrated, and extremely angry that I can't find the Information that I need through their now non-existent support channel. Scott
Adobe Community Forums and Obtuse website
If you want FrameMaker phone support in the US, call 800-833-6687 5am-7pm M-F Pacific.
