Re: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem
On 29 Sep 2014 at 15:22, craig...@hotmail.com wrote: The 12.0.3 update, applied to my colleagues installation of FM12, has resulted in the disappearance of all body page elements appearing on odd numbered pages in books she PDFs using saveAs PDF. Reinstalling FM12 and incrementally updating brings back working PDFs with 12.0.0 and each of the two updates (12.0.1 and 12.0.2). Installing the 12.03 update breaks the PDF rendering. Hallo friends, I do not have this problem. My PDFs (save as pdf) are correct with both left and right pages. Just tested again. However, my update procedure was something special, because the first update ended with an error (had messed up a specific file). Hence I uninstalled FM-12 completely and re-installed, then updated with 1, 2, 3 - and now everything is OK. Klaus Daube ~~ Docu + Design Daube; Schäracher 11; CH-8053 Zürich Technical documentation consultancy; On-line and paper F: +41-44-422 86 25 E: d...@daube.ch W: www.daube.ch ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem
Hello Framers, I am Vikash from Adobe FM Engineering team. After our preliminary investigation in the issue discussed here, we have found that if there is an .ai image in the header of the master page, contents of the corresponding body page wouldn't come in PDF generated through CMYK route. Please note that this issue won't happen if the .ai image is in the body page. Do let us know if you still face any issues of the blank page after replacing or removing the .ai image from the header of the master page . Thx, Vikash -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Klaus Daube Sent: Wednesday, October 1, 2014 1:23 PM To: framers@lists.frameusers.com Subject: Re: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem On 29 Sep 2014 at 15:22, craig...@hotmail.com wrote: The 12.0.3 update, applied to my colleagues installation of FM12, has resulted in the disappearance of all body page elements appearing on odd numbered pages in books she PDFs using saveAs PDF. Reinstalling FM12 and incrementally updating brings back working PDFs with 12.0.0 and each of the two updates (12.0.1 and 12.0.2). Installing the 12.03 update breaks the PDF rendering. Hallo friends, I do not have this problem. My PDFs (save as pdf) are correct with both left and right pages. Just tested again. However, my update procedure was something special, because the first update ended with an error (had messed up a specific file). Hence I uninstalled FM-12 completely and re-installed, then updated with 1, 2, 3 - and now everything is OK. Klaus Daube ~~ Docu + Design Daube; Schäracher 11; CH-8053 Zürich Technical documentation consultancy; On-line and paper F: +41-44-422 86 25 E: d...@daube.ch W: www.daube.ch ___ You are currently subscribed to framers as vik...@adobe.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/vikash%40adobe.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem
Okay, I have done some testing - although not thoroughly yet! And, I am now quite confused as to what is the best way to proceed. :( 1. I do not have any .ai images in the header of the master page of any document in the book I am working on. a. So, I am not sure what impact this really has (as described below). b. There is only one .png image - the logo of my company on the title master page. c. (BTW, I assume that .ai means an Adobe Illustrator binary, correct? What is a .ai image?) 2. I have generated the PDF three different ways from the same FM book (with different outcomes). Default settings mostly I think - using the High-Quality options, etc. a. Print to the Adobe PDF printer, b. Save as PDF with the RGB option selected, and c. Save as PDF with the CMYK option selected. 3. Here are the file sizes (names are obvious) of the three PDF files ... generated as I mentioned from the same input book: 998,759 Print_PDF.pdf 1,761,186 TEST_CMYK.pdf 2,072,213 TEST_RGB.pdf 4. In the Print_PDF file: a. Most links are entirely missing. Most of the hypertext markers I had as message URL ... in the FM documents are simply not there in the PDF. b. From limited checking, I would say that the ones that go to just a simple web site URL (like http://www.sitename.com;) are present and working. c. Ones that go to ftp URL's, or are more complex page URL's (like http://www.sitename.com/references/page.html; are all missing). d. The links in the Table of Contents (to go to sections inside the document) are all missing. e. The internal links (to move within the document) are all missing. 5. In the TEST_CMYK file: a. Spacing between words in italics are wrong (large) - so text shifts to the right, and off the page in long enough lines. b. Links are working though - both in the Table of Contents and in the URL links (simple and complex). I have not checked everything yet though! 6. In the TEST_RGB file: a. All appears to be okay ... so far! I will need to do more comprehensive checking to be certain though. At this point, all I can say is that I am glad I am not yet at the stage of final PDF generation for this book. The Save as PDF, with the RGB option selected, appears to be the most correct, but I have not yet checked it thoroughly enough to be certain. Otherwise, I would be quite irritated trying to figure out what to do to get a clean PDF! If anyone has any suggestions for what I may be doing wrong, I would greatly appreciate it! I can send along the first 18 to 19 pages of these PDF documents (the non-confidential sections) to demonstrate the problems. Z -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Vikash Kumar Sent: Wednesday, October 01, 2014 5:18 AM To: fr...@daube.ch; framers@lists.frameusers.com Subject: RE: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem Hello Framers, I am Vikash from Adobe FM Engineering team. After our preliminary investigation in the issue discussed here, we have found that if there is an .ai image in the header of the master page, contents of the corresponding body page wouldn't come in PDF generated through CMYK route. Please note that this issue won't happen if the .ai image is in the body page. Do let us know if you still face any issues of the blank page after replacing or removing the .ai image from the header of the master page . Thx, Vikash -Original Message- From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Klaus Daube Sent: Wednesday, October 1, 2014 1:23 PM To: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: Re: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem On 29 Sep 2014 at 15:22, craig...@hotmail.commailto:craig...@hotmail.com wrote: The 12.0.3 update, applied to my colleagues installation of FM12, has resulted in the disappearance of all body page elements appearing on odd numbered pages in books she PDFs using saveAs PDF. Reinstalling FM12 and incrementally updating brings back working PDFs with 12.0.0 and each of the two updates (12.0.1 and 12.0.2). Installing the 12.03 update breaks the PDF rendering. Hallo friends, I do not have this problem. My PDFs (save as pdf) are correct with both left and right pages. Just tested again. However, my update procedure was something special, because the first update ended with an error (had messed up a specific file). Hence I uninstalled FM-12 completely and re-installed, then updated with 1, 2, 3 - and now everything is OK. Klaus Daube ~~ Docu + Design Daube; Schäracher 11; CH-8053 Zürich Technical
RE: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem
Yes, by .ai file I meant an Adobe Illustrator binary file. Craig snipped c. (BTW, I assume that .ai means an Adobe Illustrator binary, correct? What is a .ai image?) ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem
Were printing to CMYK using the standard High Quality job options. (The graphics are being imported by reference.) [We have Shlomo TimeSavers installed, too, but they are not activated for these settings since they have their own joboptions file and only work for RGB stuff anyway.] Craig From: r...@rickquatro.com To: craig...@hotmail.com; framers@lists.frameusers.com Subject: RE: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem Date: Mon, 29 Sep 2014 18:42:34 -0400 I haven't been able to duplicate the problem yet. Rick QuatroCarmen Publishing inc.585-366-4017r...@frameexpert.com From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig Ede Sent: Monday, September 29, 2014 5:26 PM To: framers Subject: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem Since this is a potentially serious problem for those who update FM12 to 12.0.3, I've changed the subject line to telegraph the linking of the problem with the update released 9/25/2014. Having see the problem suddenly appear with the update to 12.0.3 patch, and disappear when rolled back to any of the previous FM 12 versions, I'm curious if this is a widespread problem or if somehow this single computer is subject to this bug. CraigFrom: craig...@hotmail.com To: framers@lists.frameusers.com Subject: RE: frame 12 pdf right page blank problem Date: Mon, 29 Sep 2014 15:54:36 -0500 The 12.0.3 update, applied to my colleagues installation of FM12, has resulted in the disappearance of all body page elements appearing on odd numbered pages in books she PDFs using saveAs PDF. Reinstalling FM12 and incrementally updating brings back working PDFs with 12.0.0 and each of the two updates (12.0.1 and 12.0.2). Installing the 12.03 update breaks the PDF rendering. BEWARE! CraigFrom: craig...@hotmail.com To: framers@lists.frameusers.com Subject: frame 12 pdf right page blank problem Date: Mon, 29 Sep 2014 12:26:45 -0500My colleague Allison is having problems with right pages in her PDFs (coming from FM12 saveAs PDF) displaying as blank except for the master page information. The text and graphics are there, but not visible. You can click on a blank TOC page and the PDF jumps you to the linked paragraph (which may also be on an blank page, or not, but the link works so something is there in the PDF that contains both the source and target for the link). She is updated to the latest Acrobat XI (11.0.09), while I am one step behind (11.0.08) and not having this problem. I'm also on step behind in FM12 updates (12.02.389 vs her 12.0.3.424). I'm wondering if one or both of these updates might be causing the problem. Backsaving her book to FM11 results in a PDF that is normal printed from here machine using FM11. Any help would be appreciated. Craig ___ You are currently subscribed to framers as craig...@hotmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/craigede%40hotmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as craig...@hotmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/craigede%40hotmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem
? Were printing to CMYK using the standard High Quality job options. (The graphics are being imported by reference.) Pretty much same for me, although I did have the View PDF ... checkbox selected. However, no imported graphics in the document at all with the exception of the logo (a PNG file, as I recall) on the title page. Some internal diagrams using the FrameMaker drawing tools. Z ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem
We, too, generally have the View PDF... checkbox selected. At Adobe's request, I have supplied them with a sample file (and resulting PDF) that displays this problem. Craig From: syed.hos...@aeris.net To: craig...@hotmail.com; r...@rickquatro.com; framers@lists.frameusers.com Date: Tue, 30 Sep 2014 08:44:13 -0700 Subject: RE: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem Ø Were printing to CMYK using the standard High Quality job options. (The graphics are being imported by reference.)Pretty much same for me, although I did have the “View PDF …” checkbox selected.However, no imported graphics in the document at all with the exception of the logo (a PNG file, as I recall) on the title page. Some internal diagrams using the FrameMaker drawing tools.Z ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem
Yeah, I also got a request - am glad to see that Adobe people are watching this group and asking for input to fix stuff. I have sent extracts from two PDF's generated from the same book using Save As PDF and Print to Adobe PDF showing the differences and issues. Cannot send the original files unfortunately - content is confidential. Z From: Craig Ede [mailto:craig...@hotmail.com] Sent: Tuesday, September 30, 2014 8:48 AM To: Syed Zaeem Hosain (syed.hos...@aeris.net); framers Subject: RE: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem We, too, generally have the View PDF... checkbox selected. At Adobe's request, I have supplied them with a sample file (and resulting PDF) that displays this problem. Craig From: syed.hos...@aeris.netmailto:syed.hos...@aeris.net To: craig...@hotmail.commailto:craig...@hotmail.com; r...@rickquatro.commailto:r...@rickquatro.com; framers@lists.frameusers.commailto:framers@lists.frameusers.com Date: Tue, 30 Sep 2014 08:44:13 -0700 Subject: RE: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem Were printing to CMYK using the standard High Quality job options. (The graphics are being imported by reference.) Pretty much same for me, although I did have the View PDF ... checkbox selected. However, no imported graphics in the document at all with the exception of the logo (a PNG file, as I recall) on the title page. Some internal diagrams using the FrameMaker drawing tools. Z ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem
Yeah. Broke for me in 12.0.3 too - I changed to doing Print Book to the Adobe PDF printer for this release and this seems to be working for the moment. This time, I have not run through the various options yet to see which one fixes it best for my PDF generation, so didn't mention this issue because I had not fully tested yet. As always (argh!), this has been my USUAL problem with FrameMaker releases from each version of 5.5 onwards. I have to experiment and re-discover which selection (i.e., Save As PDF or Print Book to the Adobe PDF printer) and combination of options (paragraph tags, or not, etc.) works properly. Sometimes, it is a matter of changing options like generating paragraph tags. :( More often than not, Save As PDF is fine ... but this time around, it wasn't. But, I need to check the options to see if one of them changes the outcome. Z From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig Ede Sent: Monday, September 29, 2014 2:26 PM To: framers Subject: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem Since this is a potentially serious problem for those who update FM12 to 12.0.3, I've changed the subject line to telegraph the linking of the problem with the update released 9/25/2014. Having see the problem suddenly appear with the update to 12.0.3 patch, and disappear when rolled back to any of the previous FM 12 versions, I'm curious if this is a widespread problem or if somehow this single computer is subject to this bug. Craig From: craig...@hotmail.commailto:craig...@hotmail.com To: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: RE: frame 12 pdf right page blank problem Date: Mon, 29 Sep 2014 15:54:36 -0500 The 12.0.3 update, applied to my colleagues installation of FM12, has resulted in the disappearance of all body page elements appearing on odd numbered pages in books she PDFs using saveAs PDF. Reinstalling FM12 and incrementally updating brings back working PDFs with 12.0.0 and each of the two updates (12.0.1 and 12.0.2). Installing the 12.03 update breaks the PDF rendering. BEWARE! Craig From: craig...@hotmail.commailto:craig...@hotmail.com To: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: frame 12 pdf right page blank problem Date: Mon, 29 Sep 2014 12:26:45 -0500 My colleague Allison is having problems with right pages in her PDFs (coming from FM12 saveAs PDF) displaying as blank except for the master page information. The text and graphics are there, but not visible. You can click on a blank TOC page and the PDF jumps you to the linked paragraph (which may also be on an blank page, or not, but the link works so something is there in the PDF that contains both the source and target for the link). She is updated to the latest Acrobat XI (11.0.09), while I am one step behind (11.0.08) and not having this problem. I'm also on step behind in FM12 updates (12.02.389 vs her 12.0.3.424). I'm wondering if one or both of these updates might be causing the problem. Backsaving her book to FM11 results in a PDF that is normal printed from here machine using FM11. Any help would be appreciated. Craig ___ You are currently subscribed to framers as craig...@hotmail.commailto:craig...@hotmail.com. Send list messages to framers@lists.frameusers.commailto:framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.commailto:framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/craigede%40hotmail.com Send administrative questions to listad...@frameusers.commailto:listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as craig...@hotmail.commailto:craig...@hotmail.com. Send list messages to framers@lists.frameusers.commailto:framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.commailto:framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/craigede%40hotmail.com Send administrative questions to listad...@frameusers.commailto:listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem
I haven't been able to duplicate the problem yet. Rick Quatro Carmen Publishing Inc. 585-366-4017 r...@frameexpert.com From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig Ede Sent: Monday, September 29, 2014 5:26 PM To: framers Subject: fm 12.0.3 update bug WAS: frame 12 pdf right page blank problem Since this is a potentially serious problem for those who update FM12 to 12.0.3, I've changed the subject line to telegraph the linking of the problem with the update released 9/25/2014. Having see the problem suddenly appear with the update to 12.0.3 patch, and disappear when rolled back to any of the previous FM 12 versions, I'm curious if this is a widespread problem or if somehow this single computer is subject to this bug. Craig _ From: craig...@hotmail.com To: framers@lists.frameusers.com Subject: RE: frame 12 pdf right page blank problem Date: Mon, 29 Sep 2014 15:54:36 -0500 The 12.0.3 update, applied to my colleagues installation of FM12, has resulted in the disappearance of all body page elements appearing on odd numbered pages in books she PDFs using saveAs PDF. Reinstalling FM12 and incrementally updating brings back working PDFs with 12.0.0 and each of the two updates (12.0.1 and 12.0.2). Installing the 12.03 update breaks the PDF rendering. BEWARE! Craig _ From: craig...@hotmail.com To: framers@lists.frameusers.com Subject: frame 12 pdf right page blank problem Date: Mon, 29 Sep 2014 12:26:45 -0500 My colleague Allison is having problems with right pages in her PDFs (coming from FM12 saveAs PDF) displaying as blank except for the master page information. The text and graphics are there, but not visible. You can click on a blank TOC page and the PDF jumps you to the linked paragraph (which may also be on an blank page, or not, but the link works so something is there in the PDF that contains both the source and target for the link). She is updated to the latest Acrobat XI (11.0.09), while I am one step behind (11.0.08) and not having this problem. I'm also on step behind in FM12 updates (12.02.389 vs her 12.0.3.424). I'm wondering if one or both of these updates might be causing the problem. Backsaving her book to FM11 results in a PDF that is normal printed from here machine using FM11. Any help would be appreciated. Craig ___ You are currently subscribed to framers as craig...@hotmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/craigede%40hotmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as craig...@hotmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/craigede%40hotmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
