Re: [Bulk] Re: [Bulk] Re: [Bulk] Re: Hard drive failing
> > > That sounds good, but I'd still appreciate it if you could update this > thread with your experiences going through their RMA process. I've > never had to do it myself and I'm curious how it will turn out for > you. Especially since you won't (right?) be able to give them any > feedback from their SeaTools diagnostic tool. > > > When you first regester on the site they ask the nature of your requet. I stated that I have a ST3500 that is exibiting a S.M.A.R.T error. After you get a case# then go to the Warranty return page. On the warranty return page there are selections for the make, model and OS for the Apple machines, also on their site is a button named "escalate to tech support" this will bypass the SeaTools issue. They will e-mail back an RMA# and complete return instruction including shipping label. It's pretty easy to use I had to try a couple of shots at it due to my own lack of reading the form properly. They are really trying to support the products with exceptional service. John Carmonne Yorba Linda USA -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list To unsubscribe from this group, send email to g3-5-list+unsubscribegooglegroups.com or reply to this email with the words "REMOVE ME" as the subject.
Re: [Bulk] Re: [Bulk] Re: [Bulk] Re: Hard drive failing
On Mon, Mar 22, 2010 at 12:02 AM, John Carmonne wrote: > > The seagate site includes Apple and all the OS's as tabbed choices while > filling > out the online form, so the Apple PC issue are no problem That sounds good, but I'd still appreciate it if you could update this thread with your experiences going through their RMA process. I've never had to do it myself and I'm curious how it will turn out for you. Especially since you won't (right?) be able to give them any feedback from their SeaTools diagnostic tool. -irrational john -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list To unsubscribe from this group, send email to g3-5-list+unsubscribegooglegroups.com or reply to this email with the words "REMOVE ME" as the subject.
Re: [Bulk] Re: [Bulk] Re: Hard drive failing
On Mar 21, 2010, at 9:02 PM, John Carmonne wrote: The seagate site includes Apple and all the OS's as tabbed choices while filling out the online form, so the Apple PC issue are no problem besides I think the S.M.A.R.T is the test bed factor for the drives, I understand the drive is generating the warning and not the machine?? SMART warnings are generated by the controller onboard the drive, yes. *Reading* that data requires the native controller on the host, which is why you can[t access SMART data via USB enclosures. SMART was designed for use on internal system and data drives. -- Bruce Johnson University of Arizona College of Pharmacy Information Technology Group Institutions do not have opinions, merely customs -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list To unsubscribe from this group, send email to g3-5-list+unsubscribegooglegroups.com or reply to this email with the words "REMOVE ME" as the subject.
Re: [Bulk] Re: [Bulk] Re: Hard drive failing
The seagate site includes Apple and all the OS's as tabbed choices while filling out the online form, so the Apple PC issue are no problem besides I think the S.M.A.R.T is the test bed factor for the drives, I understand the drive is generating the warning and not the machine?? John Carmonne Yorba Linda USA -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list To unsubscribe from this group, send email to g3-5-list+unsubscribegooglegroups.com or reply to this email with the words "REMOVE ME" as the subject.
Re: [Bulk] Re: [Bulk] Re: Hard drive failing
On Sun, Mar 21, 2010 at 11:26 PM, John Carmonne wrote: > > I made a request for warranty service from Seagate's > site so maybe I'll get lucky on this one. > Hm, this didn't occur to me before but whenever I've looked at going down the RMA under warranty path before I've always been in a Windows PC frame of mind. I'm not sure how they work things when you're using a Mac, especially a PPC Mac. I am used to a manufacturer asking to first have the drive checked by running their own diagnostic program. Of course, I wouldn't be at all surprised if whatever diagnostic program they want used only runs on a windows (or at least x86) PC. Not saying they won't replace the drive if it's defective. Just saying I'm not quite sure how Seagate will ask you to handle this. Maybe someone else on the list has already done a drive RMA for a PPC Mac and can flesh out how that worked for them? -irrational john -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list To unsubscribe from this group, send email to g3-5-list+unsubscribegooglegroups.com or reply to this email with the words "REMOVE ME" as the subject.
