Re: [Glpi-dev] Adding a new state (for tickets)

2013-01-04 Thread Julien Dombre

Le 03/01/2013 17:54, Gustav González a écrit :


From my point of view, GLPI should be the application killer of 
Aranda, but not as a hard
copy of it, but as solution that can be customized in an easy way 
to replace it.


I'll expect to share with you all the changes/patches/plugins or 
whatever I have to do to
achieve my goal, and of course, you'll decide what you want to 
include or not for the future

versions of GLPI, finally it's your decision.

The only thing I really care about it, it's that reconsider your 
politics about what requirements

should be included as part of the main core of GLPI.

Hi,

GLPI is free software and therefore faces two constraints:
- The number of features added to each version depends on the available 
energy
- Users request features (technical or functional) and the project 
attempts to answer as soon as possible


Currently, the available energy is not sufficient and we have to make 
choices. These choices are certainly debatable but we assume.

If we can not respond quickly to a request, we try to give you a workaround.
We are also completely open to any contribution, if you have a need that 
we can not respond quickly, you can implement and offer, we usually 
integrate all constructive proposals(ex : new waiting state)


Indeed, the use of a template engine is not currently used for priority 
for us because adaptation for GLPI is not optimal in the current state 
of GLPI and . We started working on the heart of GLPI for the use of 
such an engine is interesting and its adaptation is simple and fast. 
Currently, the graphic adaptation is done quite simply by changing only 
the CSS. If there are problematic elements at this level, just tell us.


Regards,

Julien

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Re: [Glpi-dev] Adding a new state (for tickets)

2012-12-28 Thread Anthony Hébert
I don't think you can add a new ticket status (correct me if Im wrong). Main 
reason relates to ITIL prerequisites...

But maybe there's a ticket status you don't use at all!? If so, you can use a 
plugin to just rename it!



Envoyé de mon iPhone

Le 29 déc. 2012 à 00:31, Gustav González xting...@gmail.com a écrit :

 Hi again!
 
 Right now I am studying the GLPI source code and the database schema,
 trying to understand the most I can about the architecture.
 
 One of the requirements for the project I'm working on is this:
 - To include a new state for the tickets called: Waiting for external 
 consultant
 
 I have been looking for documentation about how to add a new status item 
 either from the interface or from the source or from the database with no luck
 yet.
 
 I really appreciate any hint about it. Thank you!
 
 -- 
 
   Gustav Gonzalez
   xting...@gmail.com
 
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